Managed Services. The collaborative route to business transformation.

Transcription

1 Managed Services The collaborative route to business transformation.

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3 Today s world never sleeps. Sourcing managers will also need individuals who understand, prioritize and support broader business goals, rather than those who possess only IT management and technically-specific skills. So, today s organisations never stop. They can t afford to. Nor can yours. Customers can t wait. Operations can t slow. Services can t falter. Deadlines can t lapse. Profits can t drop. Now is too late. Sometimes, a second is too long. Up-time systems are business-critical. On-time delivery is table stakes. Real-time expectations shape demand. Down-time is simply not an option. All-time is here. But what does it mean for you? Source: Gartner, Outsourcing Trends 2013: Growing IT Impact on the Business Drives New Sourcing Decisions 6 February 2013 ID:G

4 Business and technology are now indivisible. Multi-sourcing or smart sourcing lets organisations pick a team that works for them and, in a world where competition is getting tougher, quality of operations and building a platform for fast reinvention of enterprises is critical. That s a big statement but a valid one. There isn t a market, an industry or a process that doesn t depend on effective and efficient IT. Including yours. All-time is not a concept; it s a fact. Your IT must function all of the time, because your organisation functions on IT all of the time. Cloud, big data, IT transformation, mobility, social networking, globalisation, economic uncertainty, regulatory compliance: today s headline trends all contribute to this new reality. From experience, we know that CIOs and CTOs have to make smarter sourcing choices than they did as little as 5 years ago. They need flexible solutions that add tactical expertise and strategic value. They want to remove the burden of managing infrastructure without sacrificing governance, confidence and crucially, control. And they must be able to rely on partnerships that deliver throughout the service lifecycle. That s where we come in. Each adds complexity to the way you manage and maximise your IT infrastructure. And that in turn, takes precious time and resources. Delegating appropriate IT responsibilities to specialist service providers isn t new. What has changed is the wider business outcomes they re now expected to support. *source: Business Agility in the Cloud through Smarter Sourcing IDG Connect whitepaper, November, 2013.

5 Everyone depends on you. You can depend on us. SunGard understands the criticality of delivering a good service under often difficult circumstances. We have vans and planes waiting to ship our newspaper out, and if any were to be missed, it would create all sorts of challenges. Jude Hull-Flower Service Manager, The Financial Times True innovation comes from knowing how and when to adapt. Now more than ever, that s no easy task. We re familiar with many of the challenges you face, because we face them too in partnership with thousands of customers globally. Widespread changes in the socio-economic landscape have radically altered the role and remit of IT professionals. Despite these changes, many CIOs and CTOs still share similar issues: You need to convert your existing IT investments from a cost centre to a value centre with limited time, budget and resources You re tasked with creating new business opportunities through IT transformation while managing business risk and conforming to regulatory demands You re expected to respond quickly to shifts in market trends and working practices without compromising productivity or growth You have to make your people, systems, information and infrastructure always available yet always secure You re being pushed to drive new efficiencies and effectiveness by streamlining operations and automating processes You re contending with resource constraints, whilst best-positioning your business for sustained growth Some of your problems might be common but our solutions to them are entirely bespoke

6 Our promise is the only one your business needs. THERE S NO RIGHT JOURNEY TO MANAGED SERVICES. THERE S SIMPLY THE RIGHT JOURNEY FOR YOU. Current state assessment Outcome based approach Consultancy agreement MANAGED SERVICES DISCOVER INFRASTRUCTURE CO-LOCATION MANAGED HOSTING DESIGN Requirements and architecture alignment Solution design Transition planning Put your trust in us, and your applications, data and systems will always be up and running and operating at peak efficiency. And because we keep our promise, you can keep yours. The breadth of our capabilities is unmatched; our range of services tailored to connect your people and information all of the time. PEOPLE PROCESS TECHNOLOGY CLOUD VIRTUAL DESKTOP (DaaS) PRIVATE PUBLIC DEDICATED HYBRID IT AVAILABILITY SERVER REPLICATION RECOVERY RECOVER2CLOUD WORKPLACE MANAGED RECOVERY ALL-TIME ACCESS TO INFORMATION We group our core competencies into feature-rich services across recovery, infrastructure and cloud we then add a layer of management to add a layer of value. Service assurance Capacity management Management information tools OPERATE DELIVER Transformation management Systems/OS/application support Service intergration and data migration The way in which we apply our unique skills, experience and heritage to Managed Services is what sets our offer apart. MANAGED SERVICES

7 always innovating. Always connected. Always relevant. Always there. There is no right approach to Managed Services there s simply the right approach for you. We consider your organisation first, before we even think about what it might require. How does it function? Who does it serve? What s expected of the teams we ve been engaged to support? We invest heavily in our infrastructure and technologies; but it s our people that bring our solutions to life. Our Managed Services teams include expert solution architects, project managers, service managers and account managers all of whom collaborate seamlessly at the appropriate stages of the IT transformation process. Our commitment to you: We take into account your desired business outcomes and collaborate to deliver transformation through IT change We agree plans, validate designs and continuously measure progress against metrics, SLAs and your business objectives We only design proposals with your existing environment in mind and we ensure they ll work with minimal disruption throughout the transformation process We enhance your control through process matching and continuous communication We always review and report on performance to achieve operational excellence and drive out unnecessary cost CLOUD We give you the control to define how our services align with your goals today, and transform for tomorrow s I genuinely believe our two companies share some DNA when it comes to our principles of customer service, innovation and trust. I know we can depend on SunGard to deliver. John Frost Head of BC, Security and Shrinkage, M&S

8 Flexible solutions. Proven expertise. Real partnerships. We have an established process but not a rigid formula. We operate within proven ITIL frameworks and Prince2 methodologies. We push for continuous improvement. And we build flexibility into everything we do. Discover You know your organisation better than we do. What you want informs our strategy to deliver what you need. Through consultation and collaboration we can focus on outcomes not just technology. Design Our objective is the same as yours: to put in place the best solution for your individual journey to IT transformation. We ll get you there with the right mix of technology and service. Deliver The way we work is transparent and structured. We have the people, processes and technology to bring confidence and results to your transformation programmes. Operate Our service doesn t stop at the point of delivery it s where our added value starts. Our Service Management and Assurance teams ensure you get what you paid for by constantly applying your feedback into a process of continuous improvement. DISCOVER Business outcome based analysis Agree customer objectives and goals Qualify current state of IT environment OPERATE Service desk Capacity management Service management Continuous improvement BUSINESS ENGAGEMENT OPERATIONS PROJECT MGT OFFICE CONSULTANCY CONTINUOUS IMPROVEMENT METHODOLOGY DESIGN Align requirements and architecture Tailored solution from hybrid service catalogue Agree plan, costs, business case and metrics DELIVER Structured transformation Transition as is Install and configure Service integration, data migration and onboarding Back-up plan

9 Technology touches everything And everything is connected. This is as true of your business and our offer, as it is of today s world. Our recognised heritage in Business Continuity and Datacentre Management proves our ability to ensure your IT operations never let you down. And of course, rapidly recover from unplanned interruptions. VIRTUALISATION AND CLOUD Virtualisation Hybrid cloud infrastructure Public Private Multi-tenant Secure cloud Virtual recovery DATACENTRE SERVICES Datacentre services Storage management LAN equipment management Managed hosting Remote support NETWORK AND SECURITY Managed networks Content delivery Datacentre networking Internet services Security APPLICATIONS AND SOFTWARE OS/platform management Database management Application integration and management Software installation Virtual desktop MANAGED RECOVERY Planning, policies and managed recovery programmes Data and system recovery Vaulting and storage Workforce recovery Through Managed Services, the level of our partnerships grows tighter still we work to become a trusted extension of your infrastructures and teams. Together, we can plan for the future, developing strategies and delivering solutions that realise the potential of transformational IT. CONSULTING SERVICES Cloud adoption and enhancement Datacentre transformation Infrastructure optimisation Change governance Business continuity planning

10 THIS IS WHO WE ARE Every organisation is different, but each is now connected by a common need: secure access to information. We understand the demands of an all-time world. In the same way we understand how all-time information makes it work. We partner thousands of customers globally across multiple sectors We operate over 80 highly-resilient facilities worldwide We have over 5 million square feet of operations space We operate 14 datacentres across Europe We have 3 cloud-enabled datacentres inside the British Isles We use best in class technology to deliver high availability and security We have achieved 100% uptime in over 30 years of business We ve recovered more than 1,300 companies in the last 20 years another 100% success rate We run a dedicated, superfast, resilient global network between our sites We are vendor-agnostic so we can offer solutions as unique as your needs We are committed to operational excellence and comply with a number of standards, including: ISO 9001, ISO 27001, IGSoC, PCI DSS, ISAE3402, BS Our people are accredited PRINCE2, TOGAF, APM, MSP practitioners We were the first business continuity provider in the world to be certified to BS Business growth is moving up the priority ranks with constant cost-cutting being put to bed. We re seeing a welcome movement away from bottom-line barriers, as collaboration, innovation, efficiency and flexibility become the focal points for supporting business expansion. Keith Tilley Executive Vice President, EMEA & APAC Sungard Availability Services

11 Connect with us Twitter.com/SungardASUK linkedin.com/company/sungard-availability-services-uk facebook.com/sungardas youtube.com/sungardavailability blog.sungardas.co.uk EMEA Head Office Unit B Heathrow Corporate Park, Green Lane, Hounslow, Middlesex, TW4 6ER, United Kingdom. United Kingdom Belgium France India Ireland +44 (0) (0) (0) (+91) (0) About Sungard Availability Services Sungard Availability Services provides managed IT services, information availability consulting services, business continuity management software, and disaster recovery services. To learn more, visit or call Sungard Availability Services is a trademark of SunGard Data Systems Inc. or its affiliate used under license. All other trade names or trademarks of their respective holders Sungard Availability Services, all rights reserved. CHK Luxembourg Sweden (0)