Unlocking the capacity to care
|
|
- Denis Watts
- 8 years ago
- Views:
Transcription
1 Unlocking the capacity to care
2 About The Productive Hospital The Productive Hospital is a structured approach for organising your demand management and capacity planning at a high level. The program was developed in close collaboration with 30 hospitals in the Netherlands. The Productive Hospital offers a combination of intelligent software toolpacks and a modular change program. The mismatch or variation in capacity and demand is one of the main factors that affects the quality of patient care, clinical outcomes, and hospital costs. Improving demand management and capacity planning is vital for hospitals to preserve or enhance care quality, even in the face of flat budgets. With the use of The Productive Hospital your hospital will be able to do this. info@theproductivehospital.com
3 Define goals, KPI s and norms Define capacity demand Build master schedule Assess capacity demand & redefine capacity levels (long term forecasts & estimations) Update schedule Assess capacity demand & redefine capacity levels (short term forecasts) Update schedule Monitor current performance & perform daily management Logo of application Evaluate performance Define opportunities for improvement Name of application - main functionalities Manage outpatient clinic capacities Manage OT capacities Manage ward capacities Outpatient Capacity Manager - Calculate capacities - Make simulations - Build scenarios Outpatient Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term Outpatient Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning short term Outpatient Capacity Manager - Monitor & analyze performances, deviations and trends - Scenario analysis - Optimization possibilities Tactical Planner - Forecast of necessary OT capacity based on outpatient capacity demand Disco - Advanced process analyzer - Process redesign - Process mining OT Capacity Manager - Calculate capacities - Make simulations - Build scenarios OT Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term OT Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term OT Capacity Manager - Monitor & analyze performances, deviations and trends - Scenario analysis - Optimization possibilities Expected - Planned admissions - Forecast of emergencies - Forecast of discharges - Calculate necessary bed capacity OT Schedule Optimizer - Optimize OT master schedule in relation to beds Now - Monitor capacity demand now and next 24 hours - 2 weeks - Real time overview of current performances Tactical Planner - Forecast of necessary Bed capacity based on OT & Outpatient capacity demand OT W@ste app - Register & analyze OT occupancy wastes Ward Capacity Manager - Calculate capacities - Make simulations - Build scenarios Ward Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term Demand forecast for next 24 hours - weeks Admission - Plan admissions based on forecasted bed occupancy Emergency - Forecast of emergencies Demand forecast for next 24 hours ToC - Discharge control - Status overview - Constraints & performances Ward Capacity Manager - Monitor & analyze performances, deviations and trends - Scenario analysis - Optimization possibilities info@theproductivehospital.com Demand management & capacity planning 1 INTEGRATED FRAMEWORK 1 CHANGE PROGRAM Framework for demand management & capacity planning Unlocking the capacity to care OUTPATIENT CLINIC OT WARD PRODUCTION OUPATIENT DEPARTMENT OT WARD Improvement modules STRATEGIC LEVEL Capacity demand & master scheduling PLAN Assessing performance of the Outpatient Department Assessing performance of the OT Assessing Performance of the Ward Effectively Reducing Variability OPERATIONAL LEVEL ONLINE OPERATIONAL LEVEL OFFLINE TACTICAL LEVEL Now Short term forecasting & capacity adjustments Long term forecasting & capacity demand MASTER SCHEDULE TACTICAL SCHEDULE OPERATIONAL SCHEDULE DO PLAN PLAN CLINICAL SUITE Outpatient Department Operational Management Operational Bed Management Organizing Flexibility Operational Management of OT Integrated Tactical Planning Effectively Reducing Wasted time in OT Designing the Consultation Designing the OT Professionalizing Hospitalization Schedule Schedule Schedules Determining Capacity Requirements Determining the Required Determining the Required Effectively Managing Length of Stay for the Outpatient Department OT Capacity Bed Capacity Getting started with Demand Management & Capacity Planning Using the Demand Management Software Tools REALISATION PERFORMANCE MANAGEMENT Continuous improvement IMPROVEMENT INITIATIVES CHECK ACT 5 TOOLPACKS
4 Demand management is not just one aspect of the game, it is the game! Demand management has a direct effect on the quality of patient care and clinical outcomes Demand management affects directly 85% of total hospital costs the results suggests that improving the management practices can help hospitals preserve or enhance care quality, even in the face of flat budgets. In addition, these improvements lead to better financial performance. (The Management Matters research project hospitals London School of Economics, McKinsey, in collaboration with academics from Stanford and Harvard universities)
5 CHANGE TOOLS KNOWLEDGE IMPACT Modular change program High-end capacity toolpacks Expertise, training, education Hospitalwide capacity management Unlocking the capacity to care
6 Continuous improvement Capacity analysis & simulation Capacity determination and master schedules Performance management Demand management & capacity planning Long term forecasts & planning (2 wks - 6 mth) High-end care delivery Daily management (now - 24 hrs) Short term forecasts & plannings (24 hrs - 2 wks)
7 Using statistics, big data, and algorithms to enhance demand management OPTIMIZATION PREDICTIVE MODELING FORECASTING How can we achieve the best outcome? What will happen if...? What if these trends continue? Advanced Analytics Predictive and prescriptive Support new hospital operations and opportunities SIMULATION What could happen? ALERTS ANALYSE REPORTING What actions are needed? What exactly is the problem? What happened? Operational Analytics Reports and diagnostic Support traditional business operations
8 Define goals, KPI s and norms Define capacity demand Build master schedule Assess capacity demand & redefine capacity levels (long term forecasts & estimations) Update schedule Assess capacity demand & redefine capacity levels (short term forecasts) Update schedule Monitor current performance & perform daily management Evaluate performance Define opportunities for improvement Name of application Logo of - main functionalities application Manage outpatient clinic capacities Manage OT capacities Manage ward capacities Outpatient Capacity Manager - Calculate capacities - Make simulations - Build scenarios Outpatient Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term Outpatient Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning short term Outpatient Capacity Manager - Monitor & analyze performances, deviations and trends - Scenario analysis - Optimization possibilities Tactical Planner - Forecast of necessary OT capacity based on outpatient capacity demand Disco - Advanced process analyzer - Process redesign - Process mining OT Capacity Manager - Calculate capacities - Make simulations - Build scenarios OT Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term OT Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term OT Capacity Manager - Monitor & analyze performances, deviations and trends - Scenario analysis - Optimization possibilities Expected - Planned admissions - Forecast of emergencies - Forecast of discharges - Calculate necessary bed capacity OT Schedule Optimizer - Optimize OT master schedule in relation to beds Now - Monitor capacity demand now and next 24 hours - 2 weeks - Real time overview of current performances Tactical Planner - Forecast of necessary Bed capacity based on OT & Outpatient capacity demand OT W@ste app - Register & analyze OT occupancy wastes Ward Capacity Manager - Calculate capacities - Make simulations - Build scenarios Ward Capacity Manager - Monitor & analyze - Calculate & adjust capacities - Early warning long term Demand forecast for next 24 hours - weeks Admission - Plan admissions based on forecasted bed occupancy Emergency - Forecast of emergencies Demand forecast for next 24 hours ToC - Discharge control - Status overview - Constraints & performances Ward Capacity Manager - Monitor & analyze performances, deviations and trends - Scenario analysis - Optimization possibilities info@theproductivehospital.com 1 INTEGRATED FRAMEWORK The framework is the overall structure which provides the groundwork to build your next level capacity management assess your current level Framework for demand management & capacity planning Unlocking the capacity to care OUTPATIENT CLINIC OT WARD PRODUCTION prioritization of improvement activities STRATEGIC LEVEL Capacity demand & master scheduling PLAN align your capacities TACTICAL LEVEL Long term forecasting & capacity demand MASTER SCHEDULE PLAN define activities & ground rules on each control level create flow & flexibility gain maximal control organise your performance management PERFORMANCE MANAGEMENT OPERATIONAL LEVEL ONLINE OPERATIONAL LEVEL OFFLINE Continuous improvement Now Short term forecasting & capacity adjustments TACTICAL SCHEDULE OPERATIONAL SCHEDULE REALISATION IMPROVEMENT INITIATIVES ACT CHECK DO PLAN CLINICAL SUITE the Toyota house for hospitals to improve their capacity management
9 Tuning activities & aligning capacities in each process OUTPATIENT OT WARD OUTPATIENT OT WARD OUTCOME STRATEGIC TACTICAL STRATEGIC master schedule HORIZONTAL ALIGNMENT OPERATIONAL OFFLINE TACTICAL tactical planning OPERATIONAL ONLINE PERFORMANCE MANAGEMENT OPERATIONAL OFFLINE OPERATIONAL ONLINE PERFORMANCE MANAGEMENT key improvement areas operational planning realisation improvement initiatives Optimize & align each steering level to increase your performances STRATEGIC TACTICAL OPERATIONAL OFFLINE OPERATIONAL ONLINE OUTPATIENT OR VERTICAL ALIGNMENT WARD PERFORMANCE MANAGEMENT
10 1 MODULAR CHANGE PROGRAM Inspired by: OUPATIENT DEPARTMENT OT WARD Improvement modules Assessing performance of Assessing performance of Assessing Performance of Effectively Reducing Variability the Outpatient Department the OT the Ward 30 Dutch hospitals which strive for capacity management excellence Outpatient Department Operational Management Operational Management of OT Operational Bed Management Integrated Tactical Planning Organizing Flexibility Effectively Reducing Wasted time in OT The Toyota way of thinking about leadership and continuous improvement Designing the Consultation Schedule Designing the OT Schedule Professionalizing Hospitalization Schedules Quantitative intelligence techniques Determining Capacity Requirements Determining the Required Determining the Required for the Outpatient Department OT Capacity Bed Capacity Effectively Managing Length of Stay Proven logistical concepts Getting started with Demand Management & Capacity Planning Using the Demand Management Software Tools Adoption of scientific research material The hospital management matters survey & other great material
11 The Productive Hospital - change program 19 improvement modules Each module focuses on a particular part of hospital demand management, and is logically linked to the framework and the other modules within the program. A pre-defined step by step approach The implementation follows a structured approach. Your team is guided through each module and in a step by step approach all essential aspects of demand management are covered Proven methodologies The approach is based on proven methodologies, logistical concepts, and the latest research insights. Enhancing the problem solving ability of the organisation Leadership as practiced by Toyota is key in the approach to enhance the problem solving ability of the capacity managers on each level. World class capacity management toolkit The programs make use of the capacity management toolkits. These are high-end software applications especially engineered to support hospital-wide capacity management.
12 The Productive Hospital - change program OUPATIENT DEPARTMENT OT WARD Improvement modules Assessing performance of the Outpatient Department Assessing performance of the OT Assessing Performance of the Ward Effectively Reducing Variability Outpatient Department Operational Management Operational Management of OT Operational Bed Management Organizing Flexibility Integrated Tactical Planning Effectively Reducing Wasted time in OT Designing the Consultation Schedule Designing the OT Schedule Professionalizing Hospitalization Schedules Determining Capacity Requirements for the Outpatient Department Determining the Required OT Capacity Determining the Required Bed Capacity Effectively Managing Length of Stay Getting started with Demand Management & Capacity Planning Using the Demand Management Software Tools
13 General structure of each module PREPARE ASSESS DESIGN The cycle is the same as the generic improvement cycle Plan, do, study, act, and gives stakeholders a structured approach to improve capacities & planning that is very similar to the improvement cycle they are used to. EVALUATE PLAN IMPLEMENT
14 5 TOOLPACKS
15 What is possible if you combine Simulation techniques Data & process mining Forecasting & optimization algorithms with Real-time information on patient flow Planning and scheduling information Cause-effect relations between outpatient clinics, OTs, and wards Welcome to the demand management software toolpacks! Simulation capacity determination forecasting planning support real-time insights performance management
16 TOOLPACK OUTPATIENT DEPARTMENT CAPACITY MANAGER
17 FUNCTIONALITIES DETERMINING CAPACITY Determine in detail how much consultation hour capacity is needed, based on actual production. CONSULTATION SCHEDULE Design the optimal consultation schedule, with minimum waiting times, minimal chances of consultations running late, and optimal use of both consultation hours and the doctor s time. REPORTS Create your own reports and continuously monitor performance and trends in the outpatient department. SCENARIOS Design new scenarios, determine the required consultation hour capacity and discover the possibilities for optimizing the outpatient department. ANALYSIS Advanced tools for analysis, offering a detailed overview of the outpatient department. OPTIMIZATION Discover the countless possibilities for further optimization of the outpatient department.
18 TOOLPACK OT CAPACITY MANAGER
19 FUNCTIONALITIES DETERMINING CAPACITY You can accurately determine the required number of OT sessions by taking OT utilization, as well as the nature of a procedure, into account. OT SCHEDULE + BEDS You can manually design or automatically generate the optimal OT schedule for your hospital that is directly linked to bed capacity. SCENARIOS Design new scenarios, determine the required OT and bed capacity and discover the possibilities for integrated optimization of the OT and the ward. WASTE MANAGEMENT Monitor how much time and capacity in the OT are wasted. You can tackle the causes systematically and improve performance of the OT. REDUCTION PLAN Create the reduction plan and create optimal coordination between the OT and the ward.
20 TOOLPACK WARD CAPACITY MANAGER
21 FUNCTIONALITIES DETERMINING CAPACITY You can accurately determine the number of beds required based on both occupancy and refusal rate. BED LAYOUT Design the most optimal bed layout for the hospital. INDICATORS The key performance indicators are immediately clear. REPORTS SCENARIOS Design new scenarios, determine the required bed capacity and discover the possibilities for optimizing the ward. ANALYSIS Advanced tools for analysis, offering a detailed overview of the ward. OPTIMIZATION Discover the countless possibilities for further optimization of the hospital s bed capacity. Create your own reports and continuously monitor performance and trends in the ward.
22 TOOLPACK TACTICAL PLANNER
23 FUNCTIONALITIES LONG TERM FORECAST Long term forecast of the required outpatient, OR, and bed capacity, based on big data analyses, high accurate algorithms, and mathematical functions. SHORT TERM FORECAST Short term forecast of the required outpatient, OR, and bed capacity, based on big data analyses, high accurate algorithms, and mathematical functions. SIMULATION OF THE EFFECTS OF LONG AND SHORT TERM FORECASTS Effect from outpatient clinic to OR and to ward. EMERGENCY FORECASTING Forecast of the patterns of emergency arrivals and the effect on the neccessary OT and ward capacities. RE-SCHEDULING Assess what consultation and OT schedules are optimal for keeping access times to the outpatient department and wait times for the OT within the norm. Filters Filter settings that enable making tactical forecasts on a variety of levels.
24 TOOLPACK CLINICAL SUITE
25 FUNCTIONALITIES HOSPITALIZATION PLANNER The hospitalization planner offers insight into the current bed capacity for the purpose of facilitating an integrated hospitalization schedule. 14-DAY FORECAST A 14-day forecast of the required beds and nurses for the purpose of weekly coordination of bed capacity. DAILY MANAGEMENT Detailed 24-hour forecast of bed and nurse capacity for daily management in a unit. REAL-TIME COORDINATION Real-time overview of bed and nurse capacity for daily management in a unit. DISCHARGE MANAGEMENT Integrated module for effective management of the length of stay. DYNAMIC WARD BOARDS Interactive information displays that allow for real-time management of patient processes and capacity in a unit.
26
27 The Productive Hospital is distributed in the following regions by: Europe HOTflo Company Onzelievevrouwestraat AC Weert, The Netherlands +31 (0) info@hotflo.net Australasia Qualitas Consortium Pty Ltd Suite Blackburn Rd Mt Waverley 3149, VIC, Australia +61 (0) (Australia) +64 (0) (New Zealand) info@theproductivehospital.com
28
The New World of Healthcare Analytics
The New World of Healthcare Analytics The New World of Healthcare Analytics We live in a data-driven world, where streams of numbers, text, images and voice data are collected through numerous sources.
More informationInventory Routing. An advanced solution for demand forecasting, stock replenishment, and route planning and execution
Inventory Routing An advanced solution for demand forecasting, stock replenishment, and route planning and execution Our solution delivers a competitive advantage that goes beyond the capabilities of ERP,
More informationVendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities
Vendor briefing Business Intelligence and Analytics Platforms Gartner 15 capabilities April, 2013 gaddsoftware.com Table of content 1. Introduction... 3 2. Vendor briefings questions and answers... 3 2.1.
More informationA Heuristic Approach to Efficient Appointment Scheduling at Short-Stay Units
Final project report A Heuristic Approach to Efficient Appointment Scheduling at Short-Stay Units Author: A. Stallmeyer, University of Twente Assessment Committee Prof. dr. R.J. Boucherie, University of
More informationUnderstand your business BETTER. Intuitive. Location Aware. Cool Interface. BUSINESS ANALYTICS
Understand your business BETTER Intuitive. Location Aware. Cool Interface. BUSINESS ANALYTICS THE NEED FOR BUSINESS ANALYTICS In today s highly competitive market place, where business and technology change
More informationCRM Alliance Scheduler Productsheet
Meeting Your Challenges At CRM Alliance, we understand your need to streamline operations in the face of increased competition, increased customers demand and cost-cutting initiatives. To remain successful
More informationWhite Paper Operations Research Applications to Support Performance Improvement in Healthcare
White Paper Operations Research Applications to Support Performance Improvement in Healthcare Date: April, 2011 Provided by: Concurrent Technologies Corporation (CTC) 100 CTC Drive Johnstown, PA 15904-1935
More informationData Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists.
Data Center Infrastructure Management optimize your data center with our DCIM weather station Your business technologists. Powering progress Are you feeling the heat of your data center operations? Data
More informationSupply Chain Optimization for Logistics Service Providers. White Paper
Supply Chain Optimization for Logistics Service Providers White Paper Table of contents Solving The Big Data Challenge Executive Summary The Data Management Challenge In-Memory Analytics for Big Data Management
More informationEuropean Care Pathways Conference 2013
European Care Pathways Conference 2013 Peter O Neill Director π 3 Solutions Senior Lecturer, Department of Management, Monash University, Australia peter.oneill@monash.edu Ian Gibson Director π 3 Solutions
More informationCLOUD MANAGED SERVICES FRAMEWORK E-BOOK
CLOUD MANAGED SERVICES FRAMEWORK E-BOOK TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement
More informationHVMA: Mitigating the Effects of Patient No-shows
HVMA: Mitigating the Effects of Patient No-shows Project Team Kelli Crosby, Bryan Gillan, Artem Golyshkin, John Griffith, Amanda Price Project Advisor Prof. James Benneyan Abstract The objective of this
More informationThe Health Foundation
The Health Foundation Go with the Flow Improving the emergency care pathway for frail elderly people Helen Crisp Health Foundation 19 May 2014 The Health Foundation is an independent charity working to
More informationWhat s Trending in Analytics for the Consumer Packaged Goods Industry?
What s Trending in Analytics for the Consumer Packaged Goods Industry? The 2014 Accenture CPG Analytics European Survey Shows How Executives Are Using Analytics, and Where They Expect to Get the Most Value
More informationHow To Optimize Pricing
Pricing Optimization Unsecured Lending Jane Zhong Customer Knowledge & Insights Scotiabank Toronto Data Mining Forum May 15, 2013 Agenda Who we are What is pricing optimization Project Initiative Stakeholders
More informationSAP Business One mobile app for ios. Version 1.9.x September 2013
SAP Business One mobile app for ios Version 1.9.x September 2013 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission
More informationCapability Statement Advisors for Executive Level Decisions in the Mining and Resources Industries
Capability Statement Advisors for Executive Level Decisions in the Mining and Resources Industries enable Advisors work with CEOs, Senior Executives and Management in the mining, resources and related
More informationsales@meezmaaz.com +91-9886356716 http://meezmaaz.com/hospital_management_system.php
M-ProHealth Hospital Management And Information Solution In present time, medical advancement and scientific breakthroughs have helped to treat conditions which were not curable even a few years back but
More informationJOB DESCRIPTION DEPARTMENT: JOB TITLE: Senior Data Analyst JOB GRADE: JOB CODE : REPORTS TO: Senior Manager : Supply Chain Centre
JOB DESCRIPTION DIVISION: Business Development DEPARTMENT: PMO JOB TITLE: Senior Data Analyst JOB GRADE: JOB CODE : REPORTS TO: Senior Manager : Supply Chain Centre JOB SEGMENT: Key Critical Scarce X X
More informationA future career in analytics
A future career in analytics What is a career in analytics about? In the information age in which we live, almost all of us consume and produce digital data, either for business, community or private uses.
More informationAsset Management. Enabling effective estates strategies >
Asset Management Enabling effective estates strategies Enabling effective estates strategies In these challenging times, we help our clients deliver strategies that contribute to the overall performance
More informationAdvanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya
Advanced Analytics The Way Forward for Businesses Dr. Sujatha R Upadhyaya Nov 2009 Advanced Analytics Adding Value to Every Business In this tough and competitive market, businesses are fighting to gain
More informationIncrease Revenue THE JOURNEY TO BIG DATA. Gary Evans. CTO EMC Ireland. Twitter.com/Gary3vans. Copyright 2013 EMC Corporation. All rights reserved.
THE JOURNEY TO BIG DATA Increase Revenue Gary Evans CTO EMC Ireland Twitter.com/Gary3vans 1 THE VALUE OF BIG DATA VARIETY VELOCITY BIG DATA VOLUME COMPLEXITY organizations can earn an incremental ROI of
More informationSage 300 for Healthcare
Sage 300 for Healthcare Sage 300 for Healthcare Adopt a faster, simpler, more flexible solution with full business management capabilities. With Sage, you are choosing the next generation of business management
More informationSCALABLE SYSTEMS LIFE SCIENCE & HEALTHCARE PRACTICES
SCALABLE SYSTEMS LIFE SCIENCE & HEALTHCARE PRACTICES Improve Your DNA Data, Numbers & Analytics IntelliPayer Scalable Systems IntelliPayer solution is a next generation healthcare payer solution framework
More informationThe Business Case for Using Big Data in Healthcare
SAP Thought Leadership Paper Healthcare and Big Data The Business Case for Using Big Data in Healthcare Exploring How Big Data and Analytics Can Help You Achieve Quality, Value-Based Care Table of Contents
More informationPortfolio Management An Inexact Science. Mark Lawry Portfolio Management Dir, GSK Milan, September 2010
Portfolio Management An Inexact Science Mark Lawry Portfolio Management Dir, GSK Milan, September 2010 1 Portfolio Management Vision Optimizing the value delivered from the portfolio in line with strategy
More informationCreating a Mine Value Agenda. A high performance approach to planning
Creating a Mine Value Agenda A high performance approach to planning Mining companies spend a great deal of time and energy on planning determining how to get the commodity out of the ground, process it
More informationMaximizing Returns through Advanced Analytics in Transportation
Maximizing Returns through Advanced Analytics in Transportation Table of contents Industry Challenges 1 Use Cases for High Performance Analytics 1 Fleet Optimization / Predictive Maintenance 1 Network
More informationLoad Building and Route Scheduling
Load Building and Route Scheduling for SAP ERP Optimization Excellence Advanced 3D Load Building and Dynamic Route Scheduling Designed for use with SAP ERP Maximize your SAP ERP capabilities for shipping
More informationBusiness Intelligence
Business Intelligence What is it? Why do you need it? This white paper at a glance This whitepaper discusses Professional Advantage s approach to Business Intelligence. It also looks at the business value
More informationPRONTO-Xi Business Intelligence
Business Intelligence Copyright 2011 Pronto Software Pty Ltd. All rights reserved. PRONTO Xi Business Intelligence Overview Trademarks - PRONTO, PRONTO ENTERPRISE MANAGEMENT SYSTEM, PRONTO SOFTWARE (Logo)
More informationClient Onboarding Process Reengineering: Performance Management of Client Onboarding Programs
KNOWLEDGENT INSIGHTS volume 1 no. 4 September 13, 2011 Client Onboarding Process Reengineering: Performance Management of Client Onboarding Programs In the midst of the worst economic environment since
More informationDISCOVER MERCHANT PREDICTOR MODEL
DISCOVER MERCHANT PREDICTOR MODEL A Proactive Approach to Merchant Retention Welcome to Different. A High-Level View of Merchant Attrition It s a well-known axiom of business that it costs a lot more to
More informationTHE POTENTIAL OF LEAN THINKING IN HEALTHCARE
THE POTENTIAL OF LEAN THINKING IN HEALTHCARE Daniel T Jones Chairman Lean Enterprise Academy UK Background LEA has helped many organisations get big benefits from following Toyota in using Lean thinking
More informationANALYTICS A FUTURE IN ANALYTICS
ANALYTICS A FUTURE IN ANALYTICS WHAT IS ANALYTICS? In the information age in which we live, almost all of us consume and produce digital data, either for business, community or private uses. We access
More informationAsset Factory is a software service that allows you to manage the value, costs, risks and performance of your property, people and supply chain
Asset Factory is a software service that allows you to manage the value, costs, risks and performance of your property, people and supply chain assets. It is simple to use and provides instant reporting
More informationPharmaceutical Sales Certificate
Pharmaceutical Sales Certificate Target Audience Medical representatives Objective The objective of this program is to provide the necessary skills and knowledge needed to succeed as medical representatives.
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationSystem Optimizer Solution for resource planning, capacity expansion, and emissions compliance for portfolio optimization
System Optimizer Solution for resource planning, capacity expansion, and emissions compliance for portfolio optimization System Optimizer is the portfolio management solution to prepare resource plans,
More informationTalousjohto muutosagenttina ja informaatiotulvan tulkkina
Juha Teljo Business Intelligence Solution Executive Talousjohto muutosagenttina ja informaatiotulvan tulkkina Business Analytics software Finance needs to improve its effectiveness in order to deliver
More informationMobile app for ios Version 1.10.x, August 2014
Mobile app for ios Version 1.10.x, August 2014 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime. Managers,
More informationMeasurable Results: Establish service excellence. Reduce errors by 50% The choice for progressive medical centers.
The choice for progressive medical centers Delivering tailored solutions to modern healthcare organization complexities by integrating a unique blend of strategies with wide-ranging industry experience.
More informationMicrosoft Project 2010 builds on the Microsoft Project 2007 foundation with flexible work management solutions and the right collaboration tools for
Microsoft Project 2010 builds on the Microsoft Project 2007 foundation with flexible work management solutions and the right collaboration tools for occasional and professional project managers. Project
More informationThe Australian EMR specialist Proud creators of
POWERFUL INTUITIVE RESPONSIVE The Australian EMR specialist Proud creators of The leading Australian EMR specialist Core Medical Solutions is a leading provider of Electronic Medical Records (EMR) solutions
More informationRESOURCE CAPACITY ALLOCATION OF INPATIENT CLINICS AMC Academic Medical Centre Amsterdam. F.J. Mak BSc S0092991
RESOURCE CAPACITY ALLOCATION OF INPATIENT CLINICS AMC Academic Medical Centre Amsterdam September 2011 May 2012 F.J. Mak BSc S0092991 Supervisors E.W. Hans PhD MSc University of of Twente A. Braaksma MSc
More informationPatient Flow and Movement
Solution in Detail Healthcare Executive Summary Contact Us Patient Flow and Movement Efficient, Cost-Effective Access to Care Efficient Access to Care Improved Process Flow Better Care, Effectively With
More informationTechnical Management Strategic Capabilities Statement. Business Solutions for the Future
Technical Management Strategic Capabilities Statement Business Solutions for the Future When your business survival is at stake, you can t afford chances. So Don t. Think partnership think MTT Associates.
More informationApplication Suite Overview INSIGHT PLAN EVALUATE
Application Suite Overview INSIGHT PLAN EVALUATE INSIGHT Get a Single, Fact-Based View of the Business. Put an End to My Data vs. Your Data. The Market6 Vantage Insight Module instantly gives retailers
More informationMobile app for Android Version 1.2.x, December 2015
Mobile app for Android Version 1.2.x, December 2015 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime.
More informationThe Emergency Flow Project and Elective Flow Project Updates to NCUH Trust Board
1 The Emergency Flow Project and Elective Flow Project Updates to NCUH Trust Board 10 July 2012 Emergency Flow Project 2 Internal & Whole System Project Includes: Discharging Core Wards Urgent Care Centre
More informationI am not a prospect I am a partner
IntelliRx, Transforming Prospect to Partner I am not a prospect I am a partner Scalable Systems Life Science & Healthcare Practices Improve Your DNA Data, Numbers & Analytics Intelli Rx Scalable Systems
More informationManage student performance in real time
Manage student performance in real time Predict better academic outcomes with IBM Predictive Analytics for Student Performance Highlights Primary and secondary school districts nationwide are looking for
More informationAims: To update the Trust Board on real time patient satisfaction feedback
TRUST BOARD Date of Meeting: Agenda Item No: 8.1 Enclosure: 7 14/02/2012 Intended Outcome: For noting For information For decision Title of Report: Real Time Patient Satisfaction Aims: To update the Trust
More informationRetail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage
Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage When it comes to merchandise planning, many retailers are restricted by a lack of timely and accurate
More informationHospital Staffing Optimizer. Forecasting patient demand for better hospital staffing. Profit from Big Data flow
Hospital Staffing Optimizer Forecasting patient demand for better hospital staffing Profit from Big Data flow 2 Overview Advanced science and predictive analytics can now be applied to accurately predict
More informationUsing analytics to get started with population health. The 3M 360 Encompass Health Analytics Suite
Using analytics to get started with population health The 3M 360 Encompass Health Analytics Suite The need for analytics in health care The global healthcare analytics market is expected to reach $21 billion
More informationMobile app for ios Version 1.11.x, December 2015
Mobile app for ios Version 1.11.x, December 2015 Introduction This app allows you to access SAP Business One, SAP s enterprise resource planning application for small businesses, anywhere and anytime.
More informationCoventry and Warwickshire Repatriation Programme
NHS Arden Commissioning Support Unit Coventry and Warwickshire Repatriation Programme Large-scale service redesign and innovation to benefit patients Arden Commissioning Support Unit worked with Coventry
More informationSetting smar ter sales per formance management goals
IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2
More informationCapacity Strategy: The Science of Improving Future Performance
GE Healthcare Capacity Strategy: The Science of Improving Future Performance Brian Dingman Bree Theobald Jennifer Jefferson In these uncertain times, planning for the future is more difficult than ever.
More informationAn Introduction to Health Informatics for a Global Information Based Society
An Introduction to Health Informatics for a Global Information Based Society A Course proposal for 2010 Healthcare Industry Skills Innovation Award Sponsored by the IBM Academic Initiative submitted by
More informationTransforming the pharmacy into a strategic asset
Transforming the pharmacy into a strategic asset Controlling drug costs Drug Cost Control Service Drug Cost Control benefits With a projected year over year increase in drug costs of as much as three percent
More informationProject Portfolio Management Information System
Project Portfolio Management Information System Highlights It provides a single point of access to proposal and project information. It streamlines proposal preparation during all important tendering phases
More informationBusiness Value Guide CLINICAL TRIAL FORECASTING A WEB-BASED PERFORMANCE MANAGEMENT APPLICATION
Business Value Guide CLINICAL TRIAL FORECASTING A WEB-BASED PERFORMANCE MANAGEMENT APPLICATION CLINICAL TRIAL FORECASTING HELPS COMPANIES BETTER ANTICIPATE RESOURCE AND EXPENDITURE NEEDS TO OPTIMIZE INVESTMENT
More informationTHE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA. Thomas Roland Managing Director. David Roggen Director CONTENTS
THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA David Roggen Director Thomas Roland Managing Director CONTENTS Shared Services Today 2 What Is an Analytics Hub? 3 Analytics Hub
More informationWA Health s Patient Stories. Patient Stories. A toolkit for collecting and using patient stories for service improvement in WA Health.
Patient Stories A toolkit for collecting and using patient stories for service improvement in WA Health October 2008 1 Introduction What are Patient Stories? Service improvement and innovation activities
More informationThe Institute of Logistics and Supply Chain Management (ILSCM) offers specialised education and training pathways that aid in developing leaders in
The Institute of Logistics and Supply Chain Management (ILSCM) offers specialised education and training pathways that aid in developing leaders in the industry. AVOID THE DETOURS A vital contributor to
More informationReal-Time Decisions Need Corporate Performance Management
Research Publication Date: 26 April 2004 ID Number: COM-22-3674 Real-Time Decisions Need Corporate Performance Management Frank Buytendijk, Brian Wood, Mark Raskino The real-time enterprise model depends
More informationYour data. Our expertise.
Your data. Our expertise. Smart Approac h. Proven Results. Banks of all sizes are looking for growth in customers, in accounts, in balances, in revenue, in returns. Splawn & Ward s single focus is helping
More informationSALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE
Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that
More informationSaint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink
CASE STUDY Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink Between television and personal experience, most people have a sense of what goes on inside a large
More informationTechnology Supporting Performance and Quality Leadership
Technology Supporting Performance and Quality Leadership Prepared for: PMIWDC and FAA Program Office Presented by: John Mullins - Director Strategy and People mullins.john@serco-na.com 703-234-6459 Chuck
More informationTransvision Waste Planner
Transvision Waste Planner Improving waste collection and transport efficiency TRANSVISION WASTE PLANNER facilitates major cost savings and impressive CO 2 emission reductions in your waste collection and
More informationIs your website generating leads for your business?
Is your website generating leads for your business? By Denis Finnegan Finn Media Ltd Sales Focused Digital Marketing Twitter: @finnmediamkt @denispfinnegan For event : #DEW Web: www.finnmedia.ie Facebook:
More informationProject Management through
Project Management through Unified Project and Portfolio Fluent User Interface Management Built on SharePoint Server 2010 Time Reporting Enhancements Project Initiation & Business Case Exchange Server
More informationAnalytics for Oil & Gas
Analytics for Oil & Gas Table of Contents Project Delivery. 3 Sales & Operations. 5 Resources. 8 Finance. 10 Contact Us. 14 2 Are you tracking and maximizing the profitability of every project? Don t let
More informationCONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. LEVERAGE 5.1. 5.2. 5.3. 5.4.
CONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. PROVEN INSURANCE DATA MODEL...6 GENERIC INTEGRATION INTERFACE...6 COMMUNICATION CHANNEL CENTRALIZATION...7 LOCALIZATION...7 MOBILE CRM INSURANCE2...8
More informationWork Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience
Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the
More informationHospital Facility Layout
Hospital Facility Layout Design Team Jamie Janvrin, Wael Leheta, Ilan Levy Fernando Munarriz, Nayib Neme Design Advisor Prof. Thomas Cullinane Sponsor Center of Health Organization Transformation, James
More informationEUR-ACE. Framework Standards for the Accreditation of Engineering Programmes. Foreword... 2. 1. Programme Outcomes for Accreditation...
As approved by the ENAEE Administrative Council on 5 November 2008 EUR-ACE Framework Standards for the Accreditation of Engineering Programmes Table of Contents Foreword... 2 1. Programme Outcomes for
More informationOracle Real Time Decisions
A Product Review James Taylor CEO CONTENTS Introducing Decision Management Systems Oracle Real Time Decisions Product Architecture Key Features Availability Conclusion Oracle Real Time Decisions (RTD)
More informationHow Software solutions can help mining companies increase efficiency levels
How Software solutions can help mining companies increase efficiency levels Contents 3 Summary 4 The challenges of improving mining efficiencies 5 Software solutions helping mining companies increase efficiency
More informationConfirm. Infrastructure asset management solutions for improved efficiency, lower costs, and simplified compliance.
Confirm Infrastructure asset management solutions for improved efficiency, lower costs, and simplified compliance. Confirm Confirm is the recognised leader in infrastructure asset management and maintenance
More informationHEDCO Total Management Solution
HEDCO Total Management Solution Project Management & Control Document Management Procurement Management Construction Management In HEDCO We Believe in IT INFORMATION MANAGEMENT & SOFTWARE APPLICATIONS
More informationSKILL SETS NEED FOR ANALYTICS- DESCRIPTIVE, PREDICTIVE AND PRESCRIPTIVE ABSTRACT
ISSN: 2454-3659 (Online),2454-3861(print) Volume I, Issue 3 August2015 International Journal of Multidisciplinary Research Centre Research Article / Survey Paper / Case Study SKILL SETS NEED FOR ANALYTICS-
More informationMobile app for Android Version 1.0.x, January 2014
Mobile app for Android Version 1.0.x, January 2014 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This
More informationProject Governance. Dr. David Wilson Mr. Doug Connell Master Research Australasia Pty Ltd
Project Governance Dr. David Wilson Mr. Doug Connell Master Research Australasia Pty Ltd Research Objective To understand the nature of project governance, its evolution, how it is related to project management
More informationSage 300 Distribution
Sage 300 Distribution Win new markets, satisfy your customers, deliver high-quality products and services and steer your business in the right direction with Sage 300 Distribution! In this ever increasing
More informationempowersystemstm empowerhis Advanced Core Hospital Information System Technology Comprehensive Solutions for Facilities of Any Size
empowersystemstm empowerhis TM Advanced Core Hospital Information System Technology Comprehensive Solutions for Facilities of Any Size ADT / Patient Registration System + Fully Integrated Patient Registration
More informationAn Overview of the Convergence of BI & BPM
An Overview of the Convergence of BI & BPM Rich Zaziski, CEO FYI Business Solutions Richz@fyisolutions.com OBJECTIVE To provide an overview of the convergence of Business Intelligence (BI) and Business
More informationCustomer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012
What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration
More informationSAS for the Department of Business Studies, ASB
SAS for the Department of Business Studies, ASB Kaare Brandt, Business Advisor, SAS Didde Pedersen, Academic Consultant, SAS Lars Søndergaard, Servicedesk Manager, ASB Lasse Skydstofte, Director, SAS Copyright
More informationEmergency Department Journey in the new world
Emergency Department Journey in the new world Emergency Departments face significant challenges Uneven demand for services Complex environment Extremely high pressure Under resourced Many face new information
More informationthink Think about it New analytics from cobalt sky
think New analytics from cobalt sky Think about it What results does your survey reveal? That s how you build real value into your high-end data. It s only by asking the right questions that you can discover
More informationBegin Your BI Journey
Begin Your BI Journey As part of long-term strategy, healthcare entities seek opportunities for continuous improvement in order to meet the changing needs of their patients while also maintaining compliance
More informationSALES & MARKETING. Solution Guide for the Social Enterprise
Solution Guide for the Social Enterprise SALES & MARKETING Real-world ideas for transforming your business through the use of enterprise social networking 2013 VMware, Inc. Web: socialcast.com Twitter:
More informationRoadmap for Transforming Intel s Business with Advanced Analytics
IT Best Practices Business Intelligence and IT Business Transformation November 2011 Roadmap for Transforming Intel s Business with Advanced Analytics Executive Overview is working in close partnership
More informationOracle Value Chain Planning Inventory Optimization
Oracle Value Chain Planning Inventory Optimization Do you know what the most profitable balance is among customer service levels, budgets, and inventory cost? Do you know how much inventory to hold where
More information