Detail of S.R.Intekserv Consultants Pvt.Ltd/ INTEKSERV GROUP

Transcription

1 Detail of S.R.Intekserv Consultants Pvt.Ltd/ INTEKSERV GROUP User of the document is responsible to ensure use of current version of the document. This document is for restricted circulation. No part of this document shall be reproduced, stored in retrieval system or transmitted in any form or by any means recording, photocopying, electronic and mechanical without prior permission of S. R. Intekserv Consultants Pvt. Ltd. S. R. Intekserv Consultants Pvt. Ltd. HB 279, Sector 3, Salt Lake, Kolkata Office: Mobile: Web site: Copyright Intekservgroup. All rights reserved. 1

2 About Us : INTEKSERV with its assorted team of highly skilled professionals, having industry experience to the extent of 25+ years in the IT and ITeS service domains has a clear value proposition to offer to its revered clients. Headquartered at the IT hub of Kolkata City in India, known for its talented resource pool and state-of-the art infrastructure and facilities. Intekserv has a modern facility for executing software assignments with state-of-the-art infrastructure and modern systems & servers, adequate internet bandwidth, back-up systems and supporting software. It has an experienced leadership team and qualified resource pool coming from varied domains and technology verticals. INTEKSERV also has a panel of expert consultants & advisors from the IT industry that can provide services for complex assignments. INTEKSERV through its team of motivated experts works as a one-stop shop and delivers the best services through its world-class service delivery model. Some of our value propositions are as follows: Experience in handling large projects A strong ground level workforce with experienced management team and industry associates and consultants Strong and experienced panel of domain and technology specialists as consultants for efficiently managing medium and large sized projects. Expertise and competencies across various industry verticals and technology domains Flexible and affordable pricing model World-Class Service Delivery Model Stringent Quality Processes Focused approach and methodologies Efficient Customer Service with minimal turnaround time State of the art infrastructure with modern servers and workstations, internet bandwidth, back-up systems that can accommodate almost 90 resources in different shifts of operations. Copyright Intekservgroup. All rights reserved. 2

3 Our Services: INTEKSERV offers services in the following areas: Under SMB Division Software Design & Development Services Web Application Development Mobile Application Development E-Commerce based solution development Content Management System, Dedicated Resource Hiring in specialized technologies like MS.Net, PHP/Open Source, Java, Classic ASP, CMS, Graphics/Web Design, etc Under Enterprise Division Data Management Services (Data Processing, Data Uploading, Data Digitization, Data Migration, Data Masking & Security, Data Cleansing, Data Conversion, Data Analytics etc.), Technical Support & Helpdesk Services, E-Governance and IT Modernization Services, Software and IT project Consulting Services, Enterprise Solutions Product Consulting Services, Resource Augmentation Services. Copyright Intekservgroup. All rights reserved. 3

4 Technology Sets under Website, Web & Mobile Application: Website Design & Development :- HTML5, Jquery, Parallax, CSS3, PS Web Application Development :- PHP, PHPFox,.NET, Classic ASP Mobile Application Development :- I-Phones & Android E-Commerce based solution development :- WP Woo Commerce, WP estore, Open Cart, Magento, NOP Commerce, Our Own.NET E-Commerce framework. Content Management System :- Typo3, WP with Customization and Plug In Development, Drupal, Joomla PHP Frameworks :- CI, CakePHP, Zend Payment Gateway Integration : - Authroize.net, CC Avenue, Google Checkout, Stripe payment gateway integration XML and JSON Webservices development, AWS REST and Soap API Facebook, Twitter, Linkedin, Google API integration Our Domain expertise: E-Commerce Development with BI CRM with BI Cloud/SaaS based Application development Responsive Design Word Press Plug In development/core customization Custom Application Development for Business Copyright Intekservgroup. All rights reserved. 4

5 Resource Pool: We have a large pool of talented and experienced Human Resources that are comprised of Project Director, Domain Experts, Business Analysts, Project Managers, Technical Architects, Technical/Team,Leaders, Senior Developers, Mid-Level and Junior Developers and Outstanding Designers all levels to name a few, with an average experience of more than 7/8 years. Apart from these teams, INTEKSERV has a skilled and focused senior management team that has rich experience of more than 20 years in this industry. Many of its leaders and consultants are people from the IT and ITES industries and have rich experience over 20+ years in the Indian and International markets. INTEKSERV is also backed by advice & inputs from industry renowned specialists and consultants from topline organizations in India and abroad. Prior Experience: We have already Successfully Developed, Deployed and Maintained ERP Solution/End to End Solution/Turnkey Solution in Web based platform(like PHP suit,.net suit, Java Suit) for Different Big corporate houses Like "Lab 13 Italy", "Digital Paint UK", "Allen Group of Industries India","Maxis Malaysia, Charlie s Garage Australia" etc to name a very few. We also have senior experienced Consultants that have worked globally in implementing Enterprise ERP, Software and CRM suites for various renowned global clients. Our expertise guarantees quality, competency and rapid execution of any projects - from small websites to complex e-commerce software and custom solution programming. We develop unique website solutions to increase efficiency and competitive advantage of our clients. Our experience in providing successful web development, web design and e-commerce development services and maintenance of sophisticated internet applications for different industries help us create solutions working trouble free from the outset Infrastructure: We have our State-of-the-Art Service Delivery Centre at Kolkata City in India with almost 3000 sq. feet of office space with latest Systems, High Internet Bandwidth, Back-Up Systems and Communication Mode. We are located at the IT-Hub of the city that has dedicated infrastructure for conducting all types of IT based services. We also have links to various other bigger facilities in the neighbourhood and can always organize additional work-place in case there is a requirement to ramp up in large numbers for any esteemed client and for any mega-assignment. Copyright Intekservgroup. All rights reserved. 5

6 Partnership: We are delighted to say that Intekserv is now partnered with Magnifico I.T. Services Limited ( and Digital Paint Limited ( two renowned UK based companies that extensively work in the areas of Application Development and also provides end to end E-Commerce Consulting and Solutions for its customers in the UK and Europe. They are specialists in process driven software development. Over last 12 years Magnifico has established itself as a trusted partner to some of the household brands name like The cooperative Group,The Financial Services Authority, Merseyside Police,Morgan lewis and various NHS Trusted among many other delighted clients in the UK and Europe. Digital Paint also is a leader in its specialized areas of E-Commerce. We jointly market and promote bespoke application development services and E-Commerce solutions. Also we are the development partner for all their E-commerce product development & support We are also currently partnered with Soffront Software Inc. ( an US based company that is a champion in the midmarket CRM space globally. Going with Soffront, we market their CRM suite and solutions globally and also help the customers in the implementation and technical support, consulting and productivity management of their business processes. We jointly market and promote their solution and work as a development partner for their Cloud Based CRM Solution for.net and PHP UnicoMarketing Consultancy & Technology ( ) was established in 2009, in the heart of education of Singapore and even the whole Southeast Asia National University of Singapore (NUS). Initially, with solid background in market research, UnicoMarketing address the gap between research and marketing. This organization was working on small scale project. After joining hands 1 and half year back we started working as there exclusive development partner which help them to scale up their business procurement for a high scale projects and helped us to grow more stronger technically. Copyright Intekservgroup. All rights reserved. 6

7 Our Responsibility Matrix we follow: TASKS INTEKSERV CLIENT Entire Presales Support Overall Program Management Offshore Project Management Collection of components from customer for design, development, and requirement understanding Design & Development of the new system Unit test environment preparation and Unit Testing Pilot Implementation at client site and preparation for UAT System test, UAT support and acceptance Final Project Documentation Final Implementation Final Acceptance and Closure Training to end-users 4 Months warranty support Copyright Intekservgroup. All rights reserved. 7

8 Issue Response Matrix: This will differ on case-to-case basis and will be decided jointly with client on mutual concurrence. Client would need to provide some optimum time to resolve any such issue. This will again vary from case to case. A basic/standard SLA Matrix has been provided below for the support activities. Issue Severity/Complexity First Response Time First Response Mode Resolution Mode Resolution Time Low Within 24 hours /Phonecall/Skype To be analyzed and decided. Medium Within 12 hours To be analyzed and decided. High Within 4 hours To be analyzed and decided. Escalation Management: INTEKSERV CLIENT Level 1 Developer IT Operator Level 2 Team Leader IT Manager (or similar) Level 3 Head of Software Services Client Copyright Intekservgroup. All rights reserved. 8

9 Recent Achievements: Partnered with a Netherlands Company to cater and serve the entire Dutch Market Joint Venture with Unico Enterprise-Singapore launching a GPS Location Based Promo Search Android Application Called : WOW Developed first independent MYOB Plug in for WooCommerce which is being marketed my our Australian Partner. MYOB is a Australia s top notch Could Based Accounting System. MYOB as a company itself wants to promote our Plug In for the entire Asia Pacific Region. Copyright Intekservgroup. All rights reserved. 9