PCM delivers technology solutions that support our client s business needs. Here for you

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2 PCM delivers technology solutions that support our client s business needs. Here for you At PCM, everything we do revolves around satisfying the needs of our clients. Today s technological advances provide tremendous growth potential for your organization to increase collaboration, boost productivity, and spur efficiency. Our goal is to provide dedicated resources and solutions to successfully meet your business objectives, while maintaining the highest level of service and expertise, resulting in exceptional business value. Founded in 1987, PCM has been on the front line of the technological revolution before smartphones, local area networks, or even the Internet. Over the decades, we ve developed a robust portfolio of technology products and services for businesses, enterprises, governmental entities, educational institutions, and healthcare facilities. We are more than just a technology provider. We strive to be your business partner and we succeed only when you achieve your IT goals Founded by Frank & Sam Khulusi under the original name: Creative Computers. Expanded into new technology markets. Acquired Computability and Elek-tek. Received Microsoft Gold Certification. Acquired SARCOM, an Ohio-based technology provider with an expansive portfolio of IT services Authorized to sell Apple products Branched out into technology services and public sectors. Acquired Wareforce and launched PC Mall Gov. Acquired GMRI, a Virginia-based technology provider serving the federal market. Earned Cisco Gold Partner status.

3 40+ Locations PCM has offices across the United States. No matter where your organization is located, we re ready to give you the local attention you deserve. By partnering with PCM, you get access to a vast array of PCM professionals. Whether you have questions about a new technology platform or need a quick answer about product specifications, your dedicated Account Representatives are here to help Account Representatives Service Engineers By partnering with PCM, you have a team of technology specialists here to serve you with experience and expertise for all your IT needs Acquired NSPI, an Atlanta-based service provider, adding data center services, remote managed IT services, and managed services. Received HP s Cloud Center of Excellence Certification. Unveiled a major rebranding initiative that unified our various commercial subsidiaries under one brand: PCM Acquired En Pointe Technologies, a Southern California-based leading IT solutions provider, adding 240 employees Purchased Data Systems Worldwide, Inc (DSW), a leading network technology integrator, and founded HealthDynamix, a PC Mall Gov division dedicated to Health IT solution. Relocated our corporate headquarters to El Segundo, CA and built a cutting-edge Customer Briefing Center to demonstrate and align partner technologies with customer objectives. Ranked #3 on the MSPmentor Top 501 Managed Services Providers list and #26 on the CRN Solution Provider 500 list Launched Hybrid Cloud Data Center in New Albany, Ohio with brand new 30,000 square feet, Tier III facility.

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5 Best in Class IT for Your Peace of Mind DATA CENTER NETWORKING ENDPOINT & MOBILITY Whether physical, virtual, converged or software defined, a Data Center is the brain of your organization. PCM Data Center solutions keep it agile, to tackle the most complex challenges. PCM can improve the security and performance of your LAN and WAN network keeping critical applications like voice and video active so your workforce can stay productive. Mobility solutions turn endpoint devices into valuable business assets, enabling team to securely access the organization s network, data and applications extending the workplace to any place. SOFTWARE Migrate, deploy and manage your vital business software with confidence as our experts provide cost-effective software solutions tailored to your specific business needs. SECURITY PCM enables comprehensive end-toend security solutions from industry leading security hardware, software and service providers. Security is at the core of everything we do. SERVICE FIRST With decades of real world experience architecting, integrating and managing complex solutions and services, adherence to ITIL processes and a methodology that s focused on your business results. ON-PREMISE & CLOUD Deciding which model of IT consumption best meets the needs of your business can be challenging. PCM provides both the insight and expertise to help you fully embrace the power of choice.

6 300,000 When you partner with PCM, our certified engineers will provide guidance on the best solutions to support your business needs with over 300,000 cutting-edge products from the most trusted technology brands.

7 Gain exclusive access to top-tier products, services, and support Connecting businesses, government agencies, and consumers with the right IT solutions is what PCM does best. With more than 300,000 products to choose from, powerful eprocurement tools, and dedicated Account Representatives, it s easy to get exactly what you need to conquer your technical challenges from a single thumb drive to a data center full of storage, all securely connected across an enterprise network. Beyond the hardware, you also gain access to a comprehensive list of software titles and extensive licensing options. eprocurement Advanced Solutions Group PCM makes it easy to shop online anytime for your organization. With a customized eprocurement site, you can quickly place orders, request quotes, and get real-time information about leading vendors inventories all while taking advantage of your customized pricing. And with powerful user management tools, it allows you to bundle part numbers and virtually eliminates rogue purchases, keeping you in control. Our Advanced Solutions Group (ASG) works with your dedicated PCM Account Representatives to better grow and assist in finding the best solutions for your business. Our ASG team is an overlay of Technical Solution Engineers (TSE) Presales Professionals that partner with our Account Representatives and Services team to further understand our customers needs while maintaining a strong relationship. The dedicated team of experts assist in finding and closing the best solutions for our customers mission critical Data Center, Networking, Software, Mobility, Cloud and Solution Technology Practice needs. Software Solutions Executives Our Software Solutions Executives (SSE) team will work with you to understand the complex world of volume licensing through analysis, consultation and planning a customized solution specific to your needs. Our Software Licensing Asset Manager allows you to streamline and simplify your software purchasing by giving you access to current and expired licenses for the past three years. With all of your licensing information saved in a central location, you never have to hunt for software keys. The ASG team specializes in assisting customers with: Server projects & Storage opportunities Virtualization opportunities Backup and Disaster Recovery Power & Cooling Networking Cloud Solutions Software / Application ASG s Technical Solutions Engineers focus on PCM s Core Practice Partners and Solution Areas: Agnostic Consulting Strategic Relationships Technology Focus

8 Services Portfolio Strategic Planning IT Adoption & Innovation Business Results PCM goes beyond hardware and software to offer a full portfolio of services that are built on industry standard ITIL processes and adaptable to your changing business requirements. We have over 1000 engineers, technicians, and project managers focused on identifying, designing, configuring, deploying, and managing your IT organizational needs, from recovering assets to hosting your data center.

9 Our deep portfolio of IT services allows us to handle all of your technology needs. Procurement & Logistics Consulting & Implementation Managed Services & Hosting

10 PCM takes the hassle out of IT procurement and logistics with advanced eprocurement, warehousing, and integration systems providing clients the tools and resources to reduce costs and track assets across the technology lifecycle.

11 Procurement & Logistics eprocurement Enhance your purchasing process through our web-based eprocurement tools. You receive access to hardware and software from over 1,700 leading vendors and publishers. Plus, you ll realize tangible results ranging from cost savings to improved SLAs. Real-time pricing, availability, & ordering Product structured pricing, vendor special bids, & index pricing models Integration into existing ERP systems like SAP, PeopleSoft, Oracle, JD Edwards, Lawson, & more Seamless punch-out into Ariba, PurchaseNET, Oracle Exchange, Commerce One, & more Eliminate rogue buying Product Staging Services When you partner with PCM, we can configure and provide custom, shrink-wrap kitting for any type of hardware at our Integration Centers prior to deployment, including: Desktops, laptops, & servers Network hardware, routers, & switches Mobile devices, including tablets Point of Sale (POS) equipment Phone system equipment Apple systems & ios devices Asset Tagging & Reporting Asset Tagging and Reporting is a service that can be customized to your requirements. It provides for the placement of a customized asset tag on a system unit and/or packaging. This also includes the creation of asset tracking reports and specialized bar code labeling if required. Warehousing & Logistics PCM has large, secure warehouses across the country to help you with your warehousing and logistical needs. You can use our warehouse and inventory management capabilities for storage of constrained products, deployment projects that may spread over many months, redeployments, and equipment refreshes. Our ISO 9001:2008 certified facilities are fully staffed with logistics professionals that assist when and where you need it with competitive pricing and the assurance of timely delivery. Shipping leverage with major carriers Less Than Truckload (LTL) freight shipments Just-in-time delivery Drop ship SKU-based asset management Inventory reporting Image Development & Management Our ISO 9001:2008 certified production facility is set up with the latest network, system, and application technology, allowing us to image many devices quickly and efficiently allowing you to achieve your initiatives on time. Manage end-of-life processes of your technology hardware and IT assets while meeting strict internal, governmental, environmental, or third-party compliance standards. PCM will work with you to plan the practices and policies for redeployment, reselling, data destruction, recycling and disposal, including: Recycling & Disposal Services Asset disposal & remarketing Logistics Data wiping & destruction to DoD M standards Packing & shipping of all equipment Managing schedules for pickup & disposal Physical audits of all items received EPA-compliant recycling services Management & certified disposal of hazardous waste Thorough reporting on equipment collected, activities performed, & more

12 Our national team of certified engineers, technicians, and project managers are experts in their field with certifications spanning today s best-in-class technologies.

13 Consulting & Implementation Services Collaboration Services PCM provides the expertise to design, configure, implement, and manage complete Collaboration solutions to help your organization communicate more effectively. Our team of experts seamlessly integrates voice, video, and data across secure intelligent wired and wireless networks to support your entire enterprise of central office, branch, work-at-home, and mobile users. We offer a complete set of solutions, including: Migration from legacy phone systems Unified communications with messaging Instant messaging Presence Remote expert Mobile device integration Work at home user integration Telepresence Video conferencing Secure Mobility Services PCM will support your company through all phases of the Mobile Device Management (MDM) lifecycle, from assessing and building your mobile device strategy through implementation and supporting a solution. Mobility management workshops Imaging & deployment Mobile device management Dedicated Apple Practice Specialists Device procurement Support for Android & BlackBerry Support no-compromise secure networks Security management Mobile App Development Data Center Services PCM s expertise in data center solutions includes design, build, operation, and ownership of data center facilities and infrastructure. PCM partners with strategic vendors like HP, Dell, Cisco, IBM, Microsoft, VMware, Symantec, APC, and more to provide solutions that support our clients needs with today s data centers. Systems infrastructure for servers, storage, & network Data availability Virtualization Infrastructure consolidation Business continuity Disaster recovery Power & cooling Networking Services PCM s expertise in networking services includes design build, ownership, and 24x7 Data Center operations of converged infrastructure and hybrid cloud environments. PCM partners with strategic vendors like HP, Dell, Cisco, IBM, Microsoft, VMware, Symantec, APC, and more to provide solutions that support our client s needs when it comes to today s data centers. Assessment Understand business requirements Quantify current state & GAP analysis Design Cutover Infrastructure recommendations Project management Performance optimization Installation Infrastructure programming Rack & stack Migration Integration Configuration Application Services PCM Application Engineers help clients in the consultation, implementation, and support of strategic applications to drive efficiencies from the data center to the end-point device. Messaging Database Backup Virtualization Security ERP / CRM PCM has extensive experience designing, deploying, and managing cloud solutions from the industry s top vendors, including HP, Cisco, Dell, IBM, Microsoft and VMware. Cloud Services Public Cloud Offerings Infrastructure as a Service (IaaS) IBM iseries Cloud Certified Secure network & storage Anti-Virus & messaging CRM Web / filtering encryption archiving Private Cloud Offerings Consulting services Cloud design Deployment services Management services Disaster recovery

14 Trusted by customers for more than two decades, PCM Managed IT Support Services provide the highest level of expertise and professional oversight of your IT operations.

15 Managed Services & Hosting Data Center Our PCM-owned Data Centers provide enterprise-class facilities with redundant infrastructure and backed by SSAE 16 and PCI DSS compliance to help our clients reduce costs and increase systems availability with best-in-class operations. We can match the right solution to your specific needs, including: monitoring & ITIL managed services from our secure Network Operations Center IaaS: Servers, Storage, Network, Backup SaaS: including Microsoft, VMware, & others Break / Fix PCM has 30 years of experience providing national break / fix support for equipment ranging from traditional desktop, printers, laptops, servers, storage, and networking to emerging technologies like tablets and handhelds. Our centralized dispatching team ensures your requests are processed, SLAs are met, and you receive updates throughout the entire process. Remote Monitoring If you are missing key skills or resources that are necessary to the ongoing operations or monitoring of your IT infrastructure, PCM will help fill the gaps with experienced staff of IT technicians and engineers. Our Operations Center can assist with the monitoring of servers, storage, network, desktop, VoIP, and cloud operations through Client Information Portals, including performance reporting, infrastructure dashboards, asset tracking, ticket status, and work orders. Integrated Operations Center (IOC) No matter how well-designed and robust your infrastructure may be, issues are inevitable. Our Integrated Operations Center (IOC) are tailored to meet the demands of your organization. Concierge service staff by our service analysts Total incident ownership Low-touch support methodologies Quality of service experience Managed Services We offer graduated levels of service designed to meet your unique needs, including Essential, Advanced, and Premier levels of support that can keep your systems operating at peak performance. Our Managed Services Operations Centers are staffed with elite certified resources that leverage a Unified Management Platform with proven tool sets and ITIL processes. Cloud services Data center hosting Remote monitoring Remote management Business continuity services Network Operations Center Field Support Services With our national field service, we create a front-line support team to provide your employees with the services they require to compliment your IT department. We provide a variety of customized services, including: Backup services Servers & storage support Preventative maintenance Warranty support VoIP support services Engineering and field change orders End-to-end infrastructure support & management Cabling services IMAC services Deskside support BYOD & mobility support services Staffing If you re faced with rapid growth or IT roles that are not present within your organization, our Staffing Services provide the qualified technical workforce you require. We provide qualified candidates for your local or nationwide projects, as well as recruit for both short-term positions and long-term placements.

16 Certified and authorized by the world s elite IT vendors. Unmatched expertise When you partner with PCM, you gain direct access to the world s most trusted technology vendors. Thanks to our decades of investment in the IT industry, we have established exceptional relationships with Cisco, HP, Microsoft, Lenovo, Apple, Dell, VMware and other leading IT vendors. We strive for excellence and have achieved 100 premier certifications, qualifying us to provide enterprise-level technology products and services.

17 PCM Certifications & Authorizations U.S. Healthcare Specialist Cloud Center of Excellence (CCOE) ASE - Server Solutions Integrator ASE - Server Solutions Architect ASE - Cloud Architect ASE - Storage Solutions Architect V1 Master ASE - Network Infrastructure Master ASE - Data Center and Cloud Architect Master ASE - Wireless Networks Implementer Gold Managed Print Specialist Agent Partner One Platinum Partner Platinum Hardware Specialist PPS Gold ServiceOne Delivery Specialist PPS US Service One Expert Sales & Delivery US Networking Master Partner Program Gold Managed Print Specialist Corporate Reseller Authorized Service Provider Certified Product Professional Certified Support Professional Certified Specialist: Directory Services Certified Specialist: Deployment Certified Specialist: Security & Mobility Certified System Administrator Certified Xsan Administrator Certified Trainer Certified Technical Coordinator Mobility Technical Competency (MTC) National Gold Direct Partner Advanced Borderless Network Architecture Advanced Collaboration Architecture Advanced Data Center Architecture Managed Services Certified Partner Gold Partner Oracle DB (OCA/OCP) Oracle RAC Oracle Virtualization Volume Licensing Hosting & Data Center Cloud Productivity Cloud & Data Platform Master Collaboration Partner ATP TelePresence Video Advanced ATP Digital Media Suite ATP Identity Services Engine Oracle Enterprise Linux Solaris (SCSA) Sun Servers and Storage Small and Midmarket Cloud Solutions Devices and Deployment Messaging Software Asset Management Dell Storage Dell Servers Dell Systems Dell Management Dell Networking Dell Security Dell Software Archiving & ediscovery Data Protection with BE Data Protection with NBU Encryption Endpoint Management Enterprise Security High Availability Storage Management Silver Business Partner VSPEX Authorized Partner EMC Solution Provider Business Continuity Competency Cloud IaaS Competency Desktop Virtualization Competency Infrastructure Virtualization Competency Management Competency Academic Specialization U.S. Federal Specialization VMware Individual Certifications - VMware Certified Professional (VCP) - VMware Sales Professional (VSP5.5) - VMware Technical Sales Professional (VTSP)

18 Connect with the products you want from the brands you trust at PCM. There is no one vendor that can provide a complete set of solutions to solve your IT challenges. At PCM, we can integrate a complete solution to meet your unique challenges by combining the perfect blend of products and services. With our long-standing direct relationships with the largest vendors in the industry, we can be your single advocate and solution provider.

19 Customized IT solutions delivered throughout the U.S. Washington Montreal Montana North Dakota Maine Oregon Idaho South Dakota Minnesota Wisconsin Michigan New York Wyoming Connecticut California Nevada Utah Colorado Nebraska Kansas Iowa Missouri Illinois Indiana Kentucky Ohio West Virginia Pennsylvania Virginia New Jersey North Carolina Arizona New Mexico Oklahoma Arkansas Tennessee South Carolina Mississippi Alabama Georgia Texas Louisiana Florida PCM Corporate Headquarters PCM Enterprise Headquarters PCMG Headquarters Integrated Operation Centers (IOC) ISO 9001:2008 Distribution & Configuration Centers SSAE 16 Data Centers PCM Locations PCM provides national coverage with local attention PCM offers exceptional procurement and logistics for a broad array of IT products; consulting and implementation services delivered through over 1000 Service Engineers; and a rich array of managed and operational services to allow your organization to lower operating costs, increase business agility, improve your overall efficiency, and succeed in today s global economy and beyond. Since 1987, PCM has been a leading provider of IT products, services, and solutions to businesses, government agencies, education institutions, and healthcare facilities. We provide access to over 300,000 IT products and the largest portfolio of technology services, including assessments, deployments, and management. Whatever your IT goals are, we have the experience and skill to make them a reality. No matter where your business happens to be located from the Northeast to the Southwest PCM provides exceptional IT services across the entire United States. Along with our main campuses in California, Illinois, Ohio, and Virginia, we have satellite offices situated in key states throughout the U.S. That way, we re able to deliver national reach while treating every client like our neighbor next door.

20 Procurement & Logistics IT Products, Solutions, & Services to Empower Growth Best-in-class eprocurement Coast-to-coast warehousing, distribution, and logistics services Imaging, configuration, and staging in three advanced configuration centers Parts and inventory in 70 locations nationwide Direct sourcing through HP, Apple, Cisco, Microsoft, Dell, VMware, Symantec, APC, and more PCM offers world class procurement and logistics for a broad array of IT products, consulting, and implementation services delivered through over 1000 IT professionals and a rich array of managed and operational services to allow your organization to lower cost, increase agility, improve efficiency, and succeed in today s global economy and beyond. PCM, Inc. Founded in 1987 Publicly traded: NASDAQ (PCMI) $1.4+ billion in annual revenue employees worldwide 40+ locations nationwide 3 SSAE 16 Type II data centers 3 ISO 9001:2008 Distribution and Configuration Centers U.S.-based customer service Service Engineers 800+ Account Representatives An electronically linked, comprehensive network of vendors and distributors warehouses Consulting & Solutions Portfolio Assessments to document your existing IT infrastructure Design services to create a blueprint for the IT solutions to achieve your vision Configuration, Implementation, and Project Management to deploy infrastructure Robust solution practices in Borderless Networks, Secure Mobility, Collaboration, Applications, Data Center, and Cloud Delivered through over 1000 PCM-badged IT professionals Hands-on demonstrations in our Customer Briefing Center Managed & Operational Services Enterprise-class SSAE 16 Type II & PCI DSS Compliant Data Center Facilities 24x7x365 IOC operation center for total incident ownership Service Management best practices based on ITIL V3 IaaS Cloud solutions for servers, storage, and network SaaS Cloud solutions for , anti-virus, and collaboration Staffing through national recruiting team U.S.-based Service Desk for total incident ownership National field support services E. Mariposa Ave., El Segundo, CA 90245