BMC Impact Solutions. Service Modeling and Publishing Guide. Supporting. BMC Impact Service Model Editor 7.3 BMC Impact Publishing Server 7.

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1 BMC Impact Solutions Service Modeling and Publishing Guide Supporting BMC Impact Service Model Editor 7.3 BMC Impact Publishing Server 7.3 February

2 Contacting BMC Software You can access the BMC Software website at From this website, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX USA Outside United States and Canada Telephone or Telephone (01) Fax (01) Fax Copyright 2009 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Oracle is a registered trademark of Oracle Corporation. All other trademarks belong to their respective companies. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. Restricted rights legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section , DFARS , DFARS , DFARS , and DFARS , as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX , USA. Any contract notices should be sent to this address.

3 Customer support You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or . To expedite your inquiry, see Before contacting BMC. Support website You can obtain technical support from BMC 24 hours a day, 7 days a week at From this website, you can read overviews about support services and programs that BMC offers find the most current information about BMC products search a database for issues similar to yours and possible solutions order or download product documentation download products and maintenance report an issue or ask a question subscribe to receive proactive alerts when new product notices are released find worldwide BMC support center locations and contact information, including addresses, fax numbers, and telephone numbers Support by telephone or In the United States and Canada, if you need technical support and do not have access to the web, call or send an message to [email protected]. (In the subject line, enter SupID:<yourSupportContractID>, such as SupID:12345). Outside the United States and Canada, contact your local support center for assistance. Before contacting BMC Have the following information available so that Customer Support can begin working on your issue immediately: product information product name product version (release number) license number and password (trial or permanent) operating system and environment information machine type operating system type, version, and service pack or other maintenance level such as PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level sequence of events leading to the issue commands and options that you used messages received (and the time and date that you received them) product error messages messages from the operating system, such as file system full messages from related software iii

4 iv BMC Impact Solutions Service Modeling and Publishing Guide

5 Contents Chapter 1 Designing a service model 1 Service model design process Defining business goals for the service model Decomposing a business service Defining the service catalog Defining the service model Defining a component instance Defining a new component class for a component type Analyzing a component s critical failures Determining a component s relationship and dependencies Determining the organization of the modeled relationships Identifying a component s critical events and their sources Displaying business key performance indicators (KPIs) Service model design considerations Determining cell topology for the service model Component property updates Chapter 2 Understanding a service model 17 Sources of objects in a service model Rules for service model data modification and deletion Using the BMC Atrium CMDB as a source of service model data Using BMC Performance Manager Using Direct Feed Precedences Service components Component classes and types Service component instances Component status and substatus Component status computation Service model component types Component relationships Service consumers and providers Status propagation in relationships Relationship states Relationship control Dynamic status mapping Event associations Bringing events from the resource into the cell Component aliases Contents v

6 Event alias associations Service schedules Timeframes Service schedules example with exceptions Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 45 Role of the BMC Atrium CMDB in service modeling Service model and the Common Data Model Sandboxes Datasets Testing Promotion Service model publishing Service model execution on cells In-model and not-in-model component instances Importing Business Time Segments from BMC Remedy AR System Chapter 4 Building a service model in BMC Impact Service Model Editor 57 Service model creation process Launching BMC Impact Service Model Editor Working with service component instances Creating service component instances in BMC Impact Service Model Editor Switching sandbox View modes Viewing properties for a component instance Editing component instances Performing actions on multiple objects Copying component instances Hiding a component instance Deleting a component instance Finding component instances Defining relationships between component instances Creating a component relationship in BMC Impact Service Model Editor Assigning related component instances to cells Updating relationships Deleting relationships Associating events with a component instance Working with timeframes and service schedules Icons used in the service schedule and timeframes editors Working with timeframes Working with service schedules Assigning components to service schedules Granting access to service model objects Granting permissions to individual service model objects Testing the service model Testing component relationships Testing event associations Promoting the service model Contents vi

7 About the publishing process Before you promote Submitting a promotion Verifying promotion status Working with publication logs Modifying and deleting service model data Organizing service component instances for monitoring Working with BMC Impact Service Model Editor Views Saving, opening, renaming, and deleting Views Understanding visual cues in a View Repositioning objects in a View Controlling what you see in a View Exploring consumer and provider paths Refreshing the View Repositioning the dockable windows Showing topology views Exporting and importing service model data Exporting class definitions from the BMC Atrium CMDB to a cells Chapter 5 Component and relationship status propagation 125 About component and relationship status How component status computation works Status computation functions Status computation algorithms How status computation algorithms work About status computation models Anatomy of a status computation model The internal status NONE Quorum algorithm examples Relationship status propagation concepts How status propagation works Status propagation models Default status propagation models What is a valid status propagation model? Important service components Dynamic prioritization Self priority Impacts priority Determination of final priority How cost impact is calculated How SLA impact is calculated Chapter 6 Managing BMC Impact Service Model Editor 151 Setting BMC Impact Service Model Editor options Configuring the topology view in BMC Impact Service Model Editor Adding new classes to the BMC Atrium CMDB Making your changes visible to applications Creating a new service model component class in the BMC Atrium CMDB Contents vii

8 Associating a custom icon with a service model component Documenting your extensions smeserver properties file and parameters Chapter 7 Creating a service model by importing HP OVO data 167 Overview Atrium and non-atrium environments Installing the integration with HP OVO Installation Configuration Importing HP OVO data to create a service model High-level data flow Steps to import HP OVO data to create a service model Scheduling a fetch to import HP OVO data Chapter 8 Managing BMC Impact Publishing Server 175 Working with publication logs Viewing publication history Viewing publication history details Sharing a single log directory between two Publishing Servers Specifying a port for Service Model Manager High availability and BMC Impact Publishing Server Monitoring BMC Impact Publishing Server with BMC Impact Manager events Modifying the generation of events Understanding classes and slots for BMC Impact Publishing Server events About SIM management data Understanding publish environments About publish environments About home cell, home cell alias, and cell alias Publishing to a BEM cell Publishing from the BMC Atrium CMDB Enabling AtriumCMDB Publish publishing Using BMC Impact Service Model Editor Creating advanced publish environments Examples of advanced environments Defining BMC Atrium CMDB classes for SIM Defining BMC Atrium CMDB attributes for SIM ServiceModelSet attribute for components and management data ServiceModelSet attribute for impact relationships Initializing the BMC Atrium CMDB with SIM data Initializing a cell Example creating SIM data in BMC Atrium CMDB from BAROC files Purging and deleting service model objects Publishing in automated or manual mode Publishing from a Direct Publish source About home cell and cell alias About class and slot data Enabling Direct Publish publishing viii BMC Impact Solutions Service Modeling and Publishing Guide

9 Creating an environment for component instances and relationships Modifying home cell and cell aliases Initializing a cell from a Direct Publish environment Examples using cell aliases for Direct Publish publishing Securing publish environments pserver.conf file and parameters Configuring the Notify ARDBC plug-in Configuring the Notify plug-in for AR server groups Chapter 9 BMC Impact Publishing Server CLIs 233 Configuring BMC Impact Publishing Server CLIs Configuration file and parameters for CLIs Changing the time-out values for all the CLI commands Setting the configuration for a specific CLI command Configuring trace for CLIs Understanding common command options for CLIs Understanding return codes for CLIs Return codes for pserver Using CLI commands Summary of CLI commands for BMC Impact Publishing Server pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB penv Managing publish environments pinit Initializing a cell with service model data plog Obtaining the XML log for a request plogdisplay Converting the XML log for a request to text format pposter Sending service model objects to a cell pscontrol Sending a command to BMC Impact Publishing Server pserver Starting the BMC Impact Publishing Server service pshowlog Obtaining the XML log in user-friendly format psstat Displaying status of BMC Impact Publishing Server publish Publishing a service model or viewing instances to be published Appendix A Troubleshooting 287 BMC Impact Service Model Editor Using the BMC Impact Service Model Editor log Other BMC Impact Service Model Editor Troubleshooting Options BMC Impact Publishing Server Verifying that BMC Impact Publishing Server is running Using trace files Stopping BMC Impact Publishing Server when JMS is not running Publishing large service models Publishing failures and reattempts BMC Impact Publishing Server service or daemon fails to start No publication after successful promotion Reconciliation jobs hang BMC Impact Publishing Server does not reply to requests Contents ix

10 Diagnosing publication failures Another publish request is ongoing Using dynamic ports with the ARDBC Notify plug-in BMC Impact Service Model Integration with HP OVO Avoiding duplicate CIs Automated publication after reconciling reconciliation failure Limiting HP OVO fetcher trace file growth Appendix B Default service model data classes 305 Service model data structures Service model data class overview Service model data class files Service model component data classes BMC_BaseElement data class BMC_Impact data class BMC_DOWNTIME_STATUS_CONFIG data class BMC_STATUS_COMPUTATION data class BMC_STATUS_PROPAGATION data class BMC_PROPAGATION_MAP data class SIM data class descriptions BMC_SEVERITY_TO_STATUS data class BMC_SIM_MATCH_TABLE data class BMC_SIM_ALIAS data class BMC_SLOT_FORMULAS data class BMC_TIME_SCHEDULE data class BMC_TIME_FRAME_TO_SCHEDULE data class BMC_SELF_PRIORITY_MAPPING data class BMC_SERVICE_SCHEDULE_CONFIG data class BMC_STATUS_TO_SEVERITY data class SIM_TIME_FRAME class SIM_CellAlias class SIM_CellInformation class BMC_PROMOTION_LOG class Service model event classes CORE_EVENT base class Root event class History event class Impact event class Index 333 x BMC Impact Solutions Service Modeling and Publishing Guide

11 Figures Example of a service model Inserting KPI data into the business_slot with an action Updating KPI data with a rule Impact (status) propagation in relationships Parts of a simple alias formula Find Component dialog box Advanced Find dialog box Using Conditional Find Create Relationship dialog box Drawing relationships Creating an alias association Defining the events to be processed by the alias formula Example of match attributes Timeframe Edit dialog box Schedule Edit dialog box Schedules Editor section of Edit Component Properties dialog box Changing access for an individual component instance Propagation paths between root cause and important components Self priority determination Cost priority method of priority determination Worst SLA method of priority determination Impacts priority determination Final priority determination Default value for com.bmc.sms.sme.topoviews parameter Graph definition format Example of a graph definition BMC_BaseElement default icon image Adapter cell group pscontrol stop example pscontrol automated example pscontrol automated -u example pscontrol manual example BMC Impact Service Model Editor log BMC_BaseElement definitions MC_SM_COMPONENT definition MC_SM_DATA definition CORE_DATA definition BMC_Impact definition MC_SM_RELATIONSHIP definition MC_SM_DATA definition F igures xi

12 CORE_DATA definition BMC_DOWNTIME_STATUS_CONFIG definition BMC_SIM_DATA definition BMC_STATUS_COMPUTATION definition BMC_SIM_DATA definition BMC_STATUS_PROPAGATION definition BMC_SIM_DATA definition BMC_PROPAGATION_MAP definition BMC_SIM_DATA definition SEVERITY_TO_STATUS definition BMC_SIM_MATCH_TABLE definition BMC_SIM_ALIAS definition BMC_SLOT_FORMULAS definition BMC_TIME_SCHEDULE definition BMC_TIME_FRAME_TO_SCHEDULE definition BMC_SELF_PRIORITY_MAPPING definition BMC_SERVICE_SCHEDULE_CONFIG definition BMC_STATUS_TO_SEVERITY definition SIM_TIME_FRAME definition Partial CORE_EVENT definition MC_SMC_ROOT definition SMC_STATE_CHANGE definition MC_SMC_EVENT definition xii BMC Impact Solutions Service Modeling and Publishing Guide

13 Tables Example business service model spreadsheet BMC Impact Service Model Editor values for IT service Sales Logix Severity level index Occurrence level index How service model objects get to a SIM cell Advantages and disadvantages of different object sources Service component status definitions Service model component types Main relationship classes How an event alias association works Global and Local timeframe differences SIM-qualified subclasses of BMC_Collection SIM-qualified subclasses of BMC_LogicalEntity SIM-qualified subclasses of BMC_System SIM-qualified subclasses of BMC_SystemComponent SIM-qualified subclasses of BMC_Software SIM-qualified subclass of BMC_SystemService SIM-qualified attributes View mode switch icons Default component properties Description of additional search criteria Definition of relational operators Description of conditional operators Service schedule and timeframes editors icons Timeframe Edit field descriptions Schedule Edit field descriptions Default user groups and rights for BMC Impact Service Model Editor Icons in Objects-to-be-Published pane Topics covered in this section Visual cues in a View Adjusting the graphical view Understanding expansion handles Status computation functions and computed component statuses What a function returns when using an available algorithm Description of predefined status computation models How status propagation models work in relationships smeserver.properties file Integration with HP OVO configuration files BMC Impact Publishing Server event generation Common Event Model (CEM) slots Tables xiii

14 IPS_START slots IPS_STOP slots IPS_CONFIG slots IPS_CONNECT slots IPS_IM_CONNECT slots IPS_REQUEST slots IPS_PUBLISH slots IPS_CLASSINFO slots IPS_ERROR slots IPS_ENV slots Basic steps to create advanced test environments ServiceModelSet attribute values Determination of ServiceModelSet value for an impact relationship Parameters in the pclient.conf file for initializing the BMC Atrium CMDB InitEffectivelyMgmtData parameter values and results InitEffectivelyServiceModel parameter settings and results Basic process of publishing from a Direct Publish source Valid parameters for a Direct Publish environment pserver.conf file ar.cfg file parameter descriptions pclient.conf parameters BMC Impact Publishing Server CLI common command options BMC Impact Publishing Server CLI error exit codes pserver error exit codes BMC Impact Publishing Server CLI command descriptions pclassinfo options penv options Actions commands Valid parameters for a BMC Atrium CMDB publish environment Valid parameters for a Direct Publish environment pinit options plog options plogdisplay options plogdisplay return codes pposter options pposter return codes pscontrol command options pserver command options pshowlog options psstat command options publish command options BMC Impact Publishing Server request failure messages Service management data class files Slots that define component instances BMC_Impact slot definitions in alphabetical order BMC_DOWNTIME_STATUS_CONFIG slot BMC_STATUS_COMPUTATION slots in alphabetical order Status propagation slots in alphabetical order BMC_PROPAGATION_MAP slot definitions xiv BMC Impact Solutions Service Modeling and Publishing Guide

15 Chapter 1 Designing a service model 1 This book provides detailed information about designing, developing, publishing, and maintaining service models that enable you to manage your IT resources from the perspective of the business services that they provide. This chapter covers the following topics: Service model design process Defining business goals for the service model Decomposing a business service Defining the service catalog Defining the service model Defining a component instance Defining a new component class for a component type Analyzing a component s critical failures Determining a component s relationship and dependencies Determining the organization of the modeled relationships Identifying a component s critical events and their sources Service model design considerations Determining cell topology for the service model Component property updates Chapter 1 Designing a service model 1

16 Service model design process Service model design process The best service models are enterprise-specific, achieving the organization s business availability goals. The IT environment, its organization, and its operational constraints vary significantly among enterprises. A cost-effective strategy when you begin the process of building a service model is to select one critical business process/service, decompose it to identify all aspects of the service, and build a complete service model for that part of your enterprise. Figure 1 shows an example of a generic service model as it appears in BMC Impact Service Model Editor with business users, services, and IT structure layers. The lines between the component instances represent the provider/consumer relationships. Figure 1 Example of a service model business consumers service layer IT infrastructure 2 BMC Impact Solutions Service Modeling and Publishing Guide

17 Defining business goals for the service model The following factors determine how a service impact management solution should be designed and implemented: the diversity of IT resources and how they are monitored the location of resources and how the management responsibilities for them are distributed within and among IT or information services (IS) groups the relative importance of various resources in the delivery of business services the need for change management the maintainability of the service model over time The service modeling process involves: identifying sources of event information gaining familiarity with the structure and content of events identifying core competencies within the organization identifying critical business processes identifying IT services and their components finding relationships and dependencies between IT services building the necessary database of information (asset inventory, service catalog, and so on) building the service model TIP For basic, conceptual information regarding service models and publishing, see the BMC Impact Solutions Concepts Guide. Defining business goals for the service model The most basic step involved in defining a service model is defining the specific business goals you hope to achieve with the model. To do so, the IT or IS group must engage the business managers in defining shortterm, mid-term, and long-term goals for service impact management for the enterprise. These goals guide the design and development of deliverables for all service model development phases and define the amount of time and effort required for development and implementation. Some possible goals for service impact management are: Chapter 1 Designing a service model 3

18 Decomposing a business service operational efficiency This type of implementation is run by and for the IT or IS group. It consists of a thin layer of logical groups on top of a large number of IT resources, ranging from applications and systems to hard disks and other hardware components. Services are just logical groupings that provide a convenient way of classifying the technical resources. business-focused operational efficiency This type of implementation is likely to involve various populations and centers of management in the enterprise. It consists of a balanced representation of the operational environment, encompassing the IT components, such as systems and applications, and the logical components, such as services, user groups, and other business objects. business continuity and service availability This type of implementation is driven from the top and ensures that IT or IS is delivering their services as agreed. It consists of a business-centric model in which business processes, services, and SLAs rely on a small number of vital IT components that measure the pulse of the underlying environment. Decomposing a business service The purpose of decomposing a business service is to identify and document business processes, identify the IT services that support them, and identify IT components and assets that provide the IT services. For example, a hardware manufacturing organization may identify a business function as microprocessor procurement, a supporting IT service as procurement information storage, and the supporting IT assets as servers, databases, and related hardware and software systems. On a high level, a service model is a collection of components that represent a business service. A business service can have one or more business processes. Each business process can contain several functional applications, each of which can have multiple IT components. A service model will contain the processes, show how the components are interconnected, and show how component failures propagate and impact the upstream services. The following steps facilitate the process of creating a service model. 1 Identify business services. Sources of information include business unit managers, business process managers, and staff personnel knowledgeable about the business services. Company organization charts might be helpful in identifying the relevant people. 4 BMC Impact Solutions Service Modeling and Publishing Guide

19 Decomposing a business service The process involves interviewing the managers and identifying the following information: business processes Identify key business processes such as Market Research, Product Planning, Response Management, or Case Management. There can be multiple levels of business processes, starting with higher level core competencies and business functions, to specific sub-business processes. functional applications Identify the business applications that support the business processes. Map the business processes to the functional apps. Map the functional applications to IT service components to create the business service models. 2 Identify IT services. Sources of information include IT managers and staff. Disaster recovery plans, help desk documents, and purchase orders might be useful in identifying IT components and the business processes that they support. The process involves identifying the list of IT assets (components). Interview the IT management and staff, or utilize an asset/configuration management database as resources: Create a list of IT services (service catalog); discover what IT services are offered to business units through use of IT assets. Examples of IT services include customer support and customer call monitoring. For each IT service, identify the IT assets that support the service. Identify the interdependencies among the IT components and formulate a topology map. Consider the relationships and dependencies between IT components. 3 Build a business service model, and link the business processes to the IT services you have identified. Table 1 Example business service model spreadsheet Core competencies Plan and develop products Manager customer relations Business functions Marketing Research and development Front office sales Customer support Business processes IT services IT component Market research product planning Response management Support service requests FTP Server: FTP Chapter 1 Designing a service model 5

20 Defining the service catalog Table 1 Example business service model spreadsheet Core competencies Business functions Business processes IT services IT component Sprint Sales Logix Server: Walrus Database: SALLOG Applications: Sales Logix User group: Tech Support dept Servers: Antelope Defining the service catalog A service catalog is a list of IT services, logical assets, and physical assets that support business processes for a company. The service catalog should list all of the IT services with a summary of their characteristics, including values for the fields shown in Table 2. For the Sales Logix IT service example shown in Table 1 on page 5, the detailed IT component information (except for Alias and Alias formula) that are required by BMC Impact Service Model Editor is shown in Table 2. Compone nt type business process user communit y applicatio n applicatio n server Table 2 Compon ent name Support service requests Tech Support Analysts Sales Logix v6.01 Sales Logix server BMC Impact Service Model Editor values for IT service Sales Logix Component description Business function is Customer support Techs supporting service requests Sales Logix application, v 6.01 Sales Logix server Cell name In/out model Status computati on model Relationsh ip Policy Provider instances that impact bogart in direct Tech Support Analysts bogart in standard direct Sales Logix v6.01 bogart in standard increasing Sales Logix server bogart in standard increasing Sales Logix DB software Consumer instances depending on Support service requests Tech Support Analysts Sales Logix v6.01 Tech Support Analysts 6 BMC Impact Solutions Service Modeling and Publishing Guide

21 Defining the service model Table 2 BMC Impact Service Model Editor values for IT service Sales Logix Compone nt type database database server Compon ent name Sales Logix DB software Component description Sales Logic database software v6.0 SALLOG Sales Logix database server Cell name In/out model Status computati on model Relationsh ip Policy Provider instances that impact Consumer instances depending on bogart in standard direct SALLOG Sales Logix application Tech Support Analysts bogart in standard direct Sales Logix db software Tech Support Analysts Defining the service model After you have decided on a business goal for service impact management, decomposed your business processes, and created a service catalog, you are ready to define the actual service model. Defining the service model involves establishing a list of all the IT resources that should be represented in the service model. This information should include: each resource s name or component identification pattern its location or site You use this information later in the design phase and when creating service model components. The first step in developing a service model is to design its logical architecture. To do this, you must analyze the IT environment to identify the resources that make up the service model identify the event sources for the resources and their characteristics determine the functional relationships and dependencies between various resources that can affect services Defining a component instance In decomposing your business services, you have identified the basic building blocks of a service model its assets or components. In the BMC service model, each individual resource is represented by a component instance. Chapter 1 Designing a service model 7

22 Defining a new component class for a component type Component instances are created as a single instance of a class type that is defined in the BMC Atrium CMDB. Classes may identify such physical components as servers or databases, and such logical components as user groups. Component instances are created through BMC Impact Service Model Editor. The order in which you create related physical components is unimportant. You can create an IT system component before or after an application component that runs on it. Defining a new component class for a component type Component instances represent an individual occurrence of a component type, or class. Component classes are displayed in BMC Impact Service Model Editor as templates from which you can create new component types. They are created and maintained in the BMC Atrium CMDB. In order to maintain service model consistency, when you make a change to the SIM classes in the BMC Atrium CMDB, you must distribute the changes to all of the SIM BMC Impact Manager instances (cells) and recompile them. Analyzing a component s critical failures After service components and associated functions are identified, you need to monitor their status to analyze their effects and watch for failures. To do so: identify the cause of failures and degraded performances for the service component categorize the failures into availability, performance, capacity identify the effects of the failures assign a severity level to each failure Severity level values are listed in Table 3. 8 BMC Impact Solutions Service Modeling and Publishing Guide

23 Analyzing a component s critical failures Table 3 Severity level index Severity level severe significant moderate minor slight minimal Definition Permanently disabling critical end user dissatisfaction causes degradation of service causes inconvenience to end user caused annoyance for customer not noticeable by end user assign a frequency or occurrence level to each failure Occurrence level index values are listed in Table 4. Table 4 Occurrence level index Occurrence level high frequent moderate occasional slight remote Definition high change of occurrence and needs immediate attention frequent change to happen and needs attention moderate change to consider prevention occasionally might happen slight chance to happen unlikely to happen Sample of failure modes effects and analysis Component Message Transfer Agent (MTA) Function routes and convert messages Point of failure queue length size growing Issue type performance Cause of failure network connection failure, receiving MTA failure, problem on sending or receiving machine Effect of failure remote recipients will not receive while MTA down Severity significant Occurrence slight Prevention monitoring of the system, network, and exchange services Detection PATROL NT and Exchange parameters related to the issue Chapter 1 Designing a service model 9

24 Determining a component s relationship and dependencies Determining a component s relationship and dependencies To understand the impact of different components and their status on a service, you identify the underlying dependencies and relationships within the IT Systems. consider relationships and dependencies within the IT service; for example, within service, or call support s dependency on consider dependencies on other services; for example, web services and services consider how the same IT components might support more than one service; for example, one server hosting multiple applications consider the dependencies of several business processes on the same service; for example, used by all consider the relationship between IT services and business processes (the link called business service) Map business processes to each system. The grouping of IT systems becomes the IT services, so that only one IT service would exist for each business process. Identify the relationships and dependencies among the IT components and the logical components to one another. The direction of the relationship is important. If a system component is to be linked to a hardware component, the hardware component must be the provider and the system component the consumer. Examine how the various resources combine to deliver a service on a particular host. Define the resources that are providers and the resources that consume their services in the service delivery stream. Determining the organization of the modeled relationships How you organize service model components depends on the goals that your organization wants to attain through service impact management. You can organize your service model components using one of these basic organizational strategies: The IT resource management strategy is to create a thin layer of logical groupings on top of a large number of IT resources, ranging from applications and systems to hard disks and other hardware components. This type of implementation is run by and for the IT or IS group. Services are just logical groupings that provide convenient way of classifying the technical resources. The driving force behind this model is operational efficiency. 10 BMC Impact Solutions Service Modeling and Publishing Guide

25 Identifying a component s critical events and their sources The business-focused operational efficiency strategy is to create a balanced representation of the operational environment, encompassing the IT components, such as systems and applications, and the logical components, such as services, user groups, and other business objects. This type of implementation is likely to involve various populations and loci of management in the enterprise. The driving force is operational efficiency, but with a balanced business perspective. The business continuity and service availability strategy is to implement a business-centric model in which business processes and services rely on a small number of vital IT components to give a status overview of the underlying environment. This type of implementation is driven from the top, ensuring that IT or IS is delivering their services as agreed. The driving force is business continuity and availability. This strategy is similar to BMC Software s BSM Strategy that is called a Business Service Impact Model. Although these strategies are only briefly outlined here, they are helpful in understanding that each implementation probably has a different focus, favoring some types of components and having more or less granularity in some branches of the component hierarchy. The strategy that you choose also affects the amount of time and effort required for its development and implementation. Identifying a component s critical events and their sources Even the most complete service model provides little value if there is not a consistent flow of events into the model to maintain the real-time status of its components. Event associations provide the mechanism for a component s real-time status to reflect the health of the actual resource that it represents. To create the event associations for a component, you must identify the event classes that will be associated with the component establish a naming convention for the logical ID (a key value) so that the same identification string can be derived from each event class to be associated with the component You perform event analysis to achieve these goals. Assuming that there is enough event data consistently available to understand the state of IT resources, perform the following actions: 1 Analyze the event flow of each real IT resource or group of resources that are instrumented in the same way to identify: events that provide no value to the service model Chapter 1 Designing a service model 11

26 Identifying a component s critical events and their sources Not all events received by a cell provide valuable information to the service model. Identify the events that are of no value and should be ignored, either by not sending them to a cell or by filtering them out when they reach the first cell. events that provide valuable information about the service environment and must be retained by the cell, such as: events that must be changed or adapted either at the source or in the event adapter that collects them to be usable by the model events that must be enriched by the cell so that they contain the required information; events can be enriched using Refine and New rules events that must be processed (using a Regulate rule) so that only the appropriate occurrences reach the service model events that should be combined through abstraction, correlation, or through New rule updates before entering the service model This includes events that are best represented by a single higher-order event that represents their net effect or represented by event pairs, such as UP/DOWN. missing events or events that cannot be processed Some situations that you may want to include in your model are not traced by events in the real environment, or the events produced cannot be associated with the IT resource. 2 For each significant event, determine whether the event should be associated only with a component or whether it should also participate in the status computation. For example, a cause event E1 is associated with the component C1, and a consequence event E2 is associated with the component C2. While it may appear reasonable to elect E1 so that its severity value contributes to the status of C1, electing E2 may be of no use if a relationship propagates the impact of event E1 from component C1 to component C2. 3 Consider how the monitoring tool, such as an agent, adapter, or script, reports the state of the service s IT resources. Does the monitoring tool send alerts only when something goes wrong? If so, does it close the alerts automatically? If the monitoring tool does not close alerts automatically, you may need to automate their closure through rules containing the appropriate cycle and conditions. 12 BMC Impact Solutions Service Modeling and Publishing Guide

27 Displaying business key performance indicators (KPIs) Does the monitoring tool send status-type events, such as ok or not ok, at regular intervals? Does the monitoring tool handle component availability with some form of heartbeat? When does the IT component representing the resource transition from AVAILABLE to UNKNOWN or from AVAILABLE to UNAVAILABLE, and back again? What is the reliability of the event flow? Even the most complete service model is of little value if a consistent flow of events into the model cannot be maintained. When creating new event propagation paths, you should take care to consider whether you can improve or, at least, not affect event flow. Displaying business key performance indicators (KPIs) When an external source sends an event with a business metric to the cell, after the event is associated to a component, you use a rule to transfer the value and the unit to the component in the business_data slot in the MC_SM_COMPONENT class. To insert data into the business_data slot, you use the action sim_operations.set_business_data. (For a published CI, you cannot directly modify the business_data slot in BMC Impact Explorer.) Figure 2 shows an example of the action. Figure 2 Inserting KPI data into the business_slot with an action action sim_operations.set_business_data: { [ Service Administrators, Service Operators - Senior, Service Operators ] } [ business_data : STRING($business_data)] : MC_SM_COMPONENT ($A) { $A.business_class=$business_data; END } To update the business_data slot, you create a rule or a policy. Figure 3 shows an example rule (in the mc_smc_associate.mrl file). Chapter 1 Designing a service model 13

28 Service model design considerations Figure 3 Updating KPI data with a rule new associate_kpi: <EVENT_CLASS_NAME ($EV) where [$EV.mc_smc_id!= ] using {MC_SM_COMPONENT ($COMP) where [$COMP.mc_udid == $EV.mc_smc_id]} triggers { $COMP.business_data = <an expression that builds kpi from $EV>; # uncomment the following if you want to drop these events # if ($EV.mc_sm_impact =!= 1) then # { # drop_new; # } } END Service model design considerations This section contains information to keep in mind when designing your service model, including information on cell topology, component property updates, and component deletions. Determining cell topology for the service model There are three basic approaches to cell topology: centralized domain-based layered The centralized (default implementation) approach is to implement the service model on one cell, with all the service management objects created and maintained in that cell. Then, use distributed cells to collect and process the raw events of interest before they enter the model. The domain-based approach separates the service model into two or more parts that correspond to clearly established entities or domains in the organization. Each part is run on a different cell, and users connect to the cells on which the components that they manage reside. Lines of business and independently operated sites are good candidates for this approach. With this approach, you can represent some resources in more than one cell, provided that the event flow is directed or propagated correctly. The layered approach separates the service model into two or more stratified management layers, such as IT components and logical components. Each layer is contained in a different cell, or possibly distributed among several cells if geography is a factor. 14 BMC Impact Solutions Service Modeling and Publishing Guide

29 Component property updates If you are assigning different components of the same service model across multiple cells, first determine which components are related. Then assign related components to appropriate cells until you assign all components of the service model. To determine related component instances This topic addresses the publication of different components of a service model to multiple cells: for example, publishing component 1 to cell A, component 2 to cell B, and so forth, until all components of the service model have an assigned cell. You determine related component instances based on your interpretation of the service model. For example, you might group instances based on geographic proximity, network connectivity, similarity of function, provider-to-consumer relation, and so forth. You can assign different component instances to different cells to distribute the processing load, or you can make the assignment based on the proximity of the cell to the instance it is monitoring. See Assigning related component instances to cells on page 83. After you publish the service model, you can view the entire model from a single Impact Explorer console, as long as all the cells are registered with the BMC Impact Portal. Component property updates The cell updates the status of a component as new events are received or when an impact from other components occurs. However, other component properties that can change over time are not maintained by the cell. You can update these properties automatically only if the new values arrive in an event or are added in a data table. You must create a few simple rules to implement this mechanism. Chapter 1 Designing a service model 15

30 Component property updates 16 BMC Impact Solutions Service Modeling and Publishing Guide

31 Chapter 2 Understanding a service model 2 A BMC impact service model is made up of data classes that describe the various types of physical and logical IT resources that make up an enterprise s business corresponding data classes in the SIM KB of cells event classes associated with specific resources component instances that represent the unique physical and the logical configuration items that deliver business services impact relationships management data instances This chapter presents the following topics: Sources of objects in a service model Rules for service model data modification and deletion Using the BMC Atrium CMDB as a source of service model data Using BMC Performance Manager Using Direct Feed Precedences Service components Component classes and types Service component instances Component status and substatus Component status computation Service model component types Component relationships Service consumers and providers Relationship states Status propagation in relationships Relationship control Dynamic status mapping Event associations Bringing events from the resource into the cell Event alias associations Chapter 2 Understanding a service model 17

32 Sources of objects in a service model Service schedules Timeframes Service schedules example with exceptions Sources of objects in a service model A service model can contain objects (components and relationships) from different sources. In addition, the service model objects in a single cell can originate from multiple sources. So, you can mix different sources of data in a SIM cell. For example, you may have the bulk of your service model objects come from the BMC Atrium CMDB, and then add special objects manually using a BAROC file. It is also possible to track very dynamically occurring objects, with MRL rules, for example. Data that you send from any given environment must be updated and deleted in the context of that environment. Sources for service model objects in a SIM cell are BMC Atrium CMDB BMC Impact Explorer CLI commands pposter and mposter Master Rule Language (MRL) third-party repository The source of the service model data determines the method of delivery into the cell, as described in Table 5. Table 5 How service model objects get to a SIM cell Source for service model objects How objects are delivered to a cell Delivery method name BMC Atrium CMDB objects are discovered using discovery tools or you create them in the BMC Impact Service Model Editor component; they are reconciled by the BMC Atrium CMDB Reconciliation Engine, and then automatically published to the cell using BMC Impact Publishing Server Atrium Publish Feed BAROC source file you create a BAROC source file of object data and send it to the cell using the CLI command pposter, which publishes the data to the cell using BMC Impact Publishing Server you create a BAROC source file of object data and send it to the cell using the CLI command mposter Direct Publish Feed source Direct Feed 18 BMC Impact Solutions Service Modeling and Publishing Guide

33 Sources of objects in a service model Table 5 Source for service model objects How objects are delivered to a cell Delivery method name BMC Impact Explorer you create components, relationships, or both in BMC Impact Explorer using the Edit => Create Component menu command; when the objects are saved, they are sent directly to the cell source Direct Feed MRL rule How service model objects get to a SIM cell BMC Performance Manager you create a rule that adds objects to the cell on receipt of a trigger event you configure BMC Performance Manager to handle Direct Service Model integration tool direct feed source direct feed Table 6 describes some of the advantages and disadvantages of the different sources for service model data. Table 6 Advantages and disadvantages of different object sources Object source Advantages Disadvantages BMC Atrium CMDB handles large, complex service complex to implement models time factor to discover or accepts objects from discovery tools create, reconcile, and publish objects sophisticated features, such as BMC Impact Service Model Editor GUI to create, edit, and delete objects, and dynamic prioritization data is protected from uncontrolled edits customizable permissions are available BAROC file with pposter CLI command easy to set up a simple service model quickly useful only for small, simple models managed by BMC Impact Publishing Server, so data is BAROC file must be created to exact standards protected from uncontrolled requires knowledge of CLIs edits BMC Impact Explorer user interface to create and edit components and may not build complete model relationships not as protected from you can add data to uncontrolled edits complement other sources no primary copy in external datastore Chapter 2 Understanding a service model 19

34 Rules for service model data modification and deletion Table 6 Advantages and disadvantages of different object sources Object source Advantages Disadvantages MRL rule handles highly dynamic changes only practical for special circumstances may not build complete model no primary copy in external datastore Direct Publish Feed validation of the service model is off-loaded from the cell, preventing cell processing performance degradation Rules for service model data modification and deletion For published service model data, changes and deletions are restricted to the original source of the data. Objects delivered to the SIM cell from BMC Atrium CMDB must be edited and deleted in BMC Impact Service Model Editor (or BMC Atrium CMDB) and objects from the CLI command pposter must be changed and deleted using a BAROC source file and pposter. Published data is protected from modification or deletion by any form of Direct Feed. In other words, while published components are visible in BMC Impact Explorer, you cannot change or delete them in BMC Impact Explorer, nor with a rule, or the mposter command. If you first create a CI via a pposter and later publish that CI (same ComponentAlias) from BMC Atrium CMDB, then the DirectPublish CI is replaced by a AtriumCMDB CI. If you first create a CI from publish from BMC Atrium CMDB then try to modify it via pposter, this fails because the DirectPublish environment is not the source of the CI. Using the BMC Atrium CMDB as a source of service model data When service model component and relationship data is stored in BMC Atrium CMDB, you use these products from BMC Impact Solutions to create and manage service models: BMC Impact Service Model Editor BMC Impact Publishing Server 20 BMC Impact Solutions Service Modeling and Publishing Guide

35 Using BMC Performance Manager In the BMC Impact Service Model Editor, you build and maintain a service model with component objects, and manage your service model environment In the BMC Impact Publishing Server, you publish service model data to the cells and manage publish environments. Your service model can come solely from BMC Atrium CMDB or you can add objects to it from other sources. For more information about creating service models using BMC Atrium CMDB, see Chapter 3, Understanding a service model created in BMC Impact Service Model Editor and Chapter 4, Building a service model in BMC Impact Service Model Editor. Using BMC Performance Manager With both BMC Impact Portal and BMC Performance Manager installed, you can send service model components from BMC Performance Manager directly to the cell. Service model objects that originate from BMC Performance Manager may be missing relationships, making the service model incomplete. In BMC Impact Explorer, you can create an impact relationship between the two components. For information about this, see BMC Performance Manager Portal Monitoring and Management Guide. Using Direct Feed A direct feed source of service model data is any application, executable, script, or rule that sends service model data directly to the cell. Sending service model data to the cell from BMC Impact Explorer, the CLI command mposter, or MRL rules is enabled by default. This is controlled in the mcell.conf configuration file by the ServiceModelDirectFeed parameter, which is set to Y (yes) by default. To disable Direct Feed, change this parameter setting to N (no). For more information about creating and editing service model components in BMC Impact Explorer, see BMC Impact Solutions Service Impact Management Guide. Since Direct Feed is enabled by default, when a cell starts, the service management data is loaded. Chapter 2 Understanding a service model 21

36 Precedences Management data that comes from DirectFeed cannot be referred to by a service model that is published. Publication will fail if the referred management data is not published. Precedences Data published from BMC Atrium CMDB automatically overwrites Direct Publish data and Direct Feed data. Between Direct Publish and Direct Feed data, Direct Publish data has a higher precedence and hence overwrites Direct Feed data. Events that are attached to lower precedence CIs are automatically reattached to overwriting CIs of higher precedence. Data overrides other data with a lower precedence if it has the same key slots or in the case of a MC_SM_COMPONENT, when it has the same alias Different system sources like BMC Impact Explorer, pposter, BMC Performance Manager, and BMC Atrium CMDB must not create data with the same mc_udid. Overriding rules When data X, for example, has precedence px with key slot values that collide with existing data Y with precedence py, such that py < px, then Y is deleted; otherwise the addition of X fails. These key slot collision rules apply to SIM data and relationships (the keys of a relationships are the provider_id and consumer_id). Do not modify key slots. Data modification or deletion is allowed only when the publish environment ID of the requester matches the publish_env_id of the data. In addition to these rules, extra operations are performed when overriding, modifying, or deleting CIs to ensure the uniqueness of each alias and to avoid (local) relationships with dangling ends. Service components This section contains overview information about components classes and types, types of service component instances, and component statuses. 22 BMC Impact Solutions Service Modeling and Publishing Guide

37 Component classes and types Component classes and types A class is the definition or metadata that describes an object type. The class includes information about the object type, such as attributes, primary key, and so on. You can view a list of subclasses or child classes that are associated with a class. A service component class is a CDM class that is available for inclusion in a service model. These are the only classes visible in BMC Impact Service Model Editor and BMC IM. There are whole classes of objects that are not visible to SIM because they do not make sense in a service model (for example, BMC_Keyboard). A service component type is a data class that defines a logical or physical asset that participates in the delivery of a business service. Service components can represent a hardware component, an application, a service, customer groups, or any aspect of business for which you want to employ service impact management. Service components are organized in a hierarchy of classes in which each class represents a component type. The farther down the hierarchy a particular class occurs, the more specific its type. When you define a new service model component, you must create it using a subclass of the BMC_BaseElement class. Select the most appropriate subclass for each component that you want to create. If an appropriate subclass does not exist or is too generic, you can extend the class hierarchy by adding a new subclass definition to the BMC Atrium CMDB Class Manager. You can also extend an existing class definition by adding one or more slots to store component-specific information. Classes and their creation are covered in detail in the BMC Atrium CMDB Installation and Configuration Guide. Service component instances In BMC Impact Service Model Editor, a component instance is a specific, unique occurrence of a component type. A component type is the generic object: for example, server. The component instance is the specific, unique version of the type: for example, JBoxxServer 123. In BMC Impact Service Model Editor, you select one of the component types from the Templates dockable window and modify that template to create a component instance that defines a specific logical or physical asset. All service model classes and related slots are stored in the BMC Impact Manager s server/etc/default/sim/kb directory. For a description of data class definitions that support the service model, see Appendix B, Default service model data classes on page 305. Chapter 2 Understanding a service model 23

38 Component status and substatus Component status and substatus A service component instance is characterized by its status, which is indicated by the color of the component s icon in BMC Impact Explorer and BMC Impact Portal. Information about the status of a component instance is stored in the cell in the instance s status slot. The initial status of a service component instance, just after its creation, is determined by the default value of its class-level status slot (usually this value is green or OK). Table 7 defines the default service component status values that are available in BMC Impact Explorer. Table 7 Service component status definitions Service component status BLACKOUT UNKNOWN OK INFORMATION WARNING MINOR IMPACT IMPACTED UNAVAILABLE Meaning monitoring of the component is suspended for a scheduled period status of the component has not yet or cannot be determined nothing has occurred that affects the component s normal delivery of service awaiting information on the component component is delivering services normally, but some problem may effect it component s delivery of service is slightly affected component s delivery of service is affected component has a failure and is unable to deliver service Default color value Equivalent BAROC Enumeration status 01 NONE (no substatus) dark gray 10 BLACKOUT light gray 20 UNKNOWN green 30 OK medium blue 40 INFO yellow 50 WARNING light orange 60 MINOR orange 70 MAJOR red 80 CRITICAL NOTE Do not confuse the MC_SM_COMPONENT_STATUS enumeration with the STATUS enumeration that defines event status values, such as OPEN or ACK. 24 BMC Impact Solutions Service Modeling and Publishing Guide

39 Component status computation Component status computation The status of a component instance is computed automatically by the cell when new conditions occur, such as a new event is received that has a direct impact on the component the severity of an event impacting a component changes another component s status change is propagated to the component Whether the status of a component is influenced directly by events, by other components status changes, or both, depends on the component s type and its relative position in a particular service infrastructure. For example, the status of an IT component usually reflects the associated resource events that directly impact its status. In contrast, logical components such as applications or business groups rely on their relationships to IT components to provide their current status. The cell computes a component s status using a status computation model that you assign to the component instance in the StatusModel attribute. Based on the specific status computation model, the cell uses an algorithm to calculate the status values propagated by inbound relationships severities of direct events associated with the service component instance impact status and service component self-status The predefined status computation models available are Standard, Cluster, Weighted Cluster, and Self-Preferred. The Weighted Cluster status computation model uses the Status Weight attribute of the BMC_Impact object. Status Weight is used in impact relationships to determine how much importance (numerically weighted) to give to each provider relationship that impacts a consumer instance. The higher the number, the greater the importance. You select the status computation model for each component instance in the Create (or Edit) Component dialog box, on the Status and Alias tab, in the Status Computation box. BMC Impact Service Model Editor ensures that each component instance is associated with a valid status computation model. See Creating service component instances in BMC Impact Service Model Editor on page 60. For more information about component status computation and status computation models, see Chapter 5, Component and relationship status propagation on page 17. NOTE Whether and how the status of a provider component is propagated through a relationship is controlled by the relationship policy assigned to the component instance. For more information about selecting a relationship policy for a component, see Chapter 4, Building a service model in BMC Impact Service Model Editor on page 17. Chapter 2 Understanding a service model 25

40 Service model component types Service model component types Table 8 lists the component types, the superclass of the component, the icon that represents the component in BMC Impact Service Model Editor and in the consoles, and the class of the component as defined in the data model. These classes are derived from the class BMC_BaseElement. Table 8 Service model component types (part 1 of 7) Component superclass Icon Component type Component class Logical Entity BMC_LogicalEntity Activity BMC_Activity Activity Decision Activity End Activity Interaction Activity Manual Activity Start Business Process BMC_Activity ActivityType=ActivityDecision BMC_Activity ActivityType=ActivityEnd BMC_Activity ActivityType=ActivityInteraction BMC_Activity ActivityType=ActivityManual BMC_Activity ActivityType=ActivityStart BMC_BusinessProcess Business Service BMC_BusinessService Database BMC_DataBase 26 BMC Impact Solutions Service Modeling and Publishing Guide

41 Service model component types Table 8 Service model component types (part 2 of 7) Component superclass Icon Component type Component class Collection User Community BMC_Collection BMC_UserCommunity Connectivity Collection BMC_ConnectivityCollection IP Connectivity Subnet BMC_IPConnectivitySubnet IPX Connectivity Network BMC_IPXConnectivityNetwork BMC_LNsCollection BMC_LNsCollection LAN Network BMC_LAN WAN Network BMC_WAN Organization BMC_Organization System Access Server BMC_System BMC_ComputerSystem PrimaryCapability=Access Server Application BMC_Application Application Infrastructure BMC_ApplicationInfrastructure Application System BMC_ApplicationSystem Cluster BMC_Cluster Chapter 2 Understanding a service model 27

42 Service model component types Table 8 Service model component types (part 3 of 7) Component superclass Icon Component type Component class System Communication Server BMC_System BMC_SoftwareServer SoftwareServerType=Communication Server Computer System BMC_ComputerSystem Configuration Management Agent BMC_SoftwareServer SoftwareServerType=ConfigMgmtAgent Database Server BMC_SoftwareServer SoftwareServerType=DataBaseServer DNS Server BMC_SoftwareServer SoftwareServerType=DNSServer File Server BMC_ComputerSystem PrimaryCapability=File Server Firewall BMC_ComputerSystem PrimaryCapability=Firewall FTP Server BMC_SoftwareServer SoftwareServerType=FTPServer Gateway BMC_ComputerSystem PrimaryCapability=Gateway Hub BMC_ComputerSystem PrimaryCapability=Hub Input/Output Device BMC_ComputerSystem PrimaryCapability JBOD (Just a Bunch Of Disks) BMC_ComputerSystem PrimaryCapability=JBOD Layer 3 Switch BMC_ComputerSystem PrimaryCapability=Layer 3 Switch 28 BMC Impact Solutions Service Modeling and Publishing Guide

43 Service model component types Table 8 Service model component types (part 4 of 7) Component superclass Icon Component type Component class System LDAP Server BMC_System BMC_SoftwareServer SoftwareServerType=LDAPServer Load Balancer Mail Server Mainframe BMC_ComputerSystem PrimaryCapability=LoadBalancer BMC_SoftwareServer SoftwareServerType=MailServer BMC_Mainframe Message Server Mobile User Device (a handheld personal data assistant (PDA)) Monitor BMC_SoftwareServer SoftwareServerType=MessageServer BMC_ComputerSystem PrimaryCapability=Mobile User Device BMC_Monitor Print Server Print Server RAID Storage Device Resource Server Router SAN Bridge BMC_ComputerSystem PrimaryCapability=Print BMC_SoftwareServer SoftwareServerType=PrintServer BMC_ComputerSystem PrimaryCapability=RAIDStorageDevice BMC_SoftwareServer SoftwareServerType=ResourceServer BMC_ComputerSystem PrimaryCapability=Router BMC_ComputerSystem PrimaryCapability=SANBridge Chapter 2 Understanding a service model 29

44 Service model component types Table 8 Service model component types (part 5 of 7) Component superclass Icon Component type Component class System SAN Director BMC_System BMC_ComputerSystem PrimaryCapability=SANDirector SAN Hub BMC_ComputerSystem PrimaryCapability=SANHub SAN Router BMC_ComputerSystem PrimaryCapability=SANRouter SAN Switch Security Server BMC_ComputerSystem PrimaryCapability=SANSwitch BMC_SoftwareServer SoftwareServerType=SecurityServer Server BMC_ComputerSystem PrimaryCapability=Server Software Server BMC_SoftwareServer Storage BMC_ComputerSystem PrimaryCapability=Storage Switch BMC_ComputerSystem PrimaryCapability=Switch Tape Library BMC_ComputerSystem PrimaryCapability=TapeLibrary Telnet Server BMC_SoftwareServer SoftwareServerType=TelnetServer Transaction Server BMC_SoftwareServer SoftwareServerType=TransactionServer UDDI Server BMC_SoftwareServer SoftwareServerType=UDDIServer 30 BMC Impact Solutions Service Modeling and Publishing Guide

45 Service model component types Table 8 Service model component types (part 6 of 7) Component superclass Icon Component type Component class System Virtual System BMC_System BMC_VirtualSystem (deprecated as of BMC Atrium CMDB version ) Web Cache BMC_ComputerSystem PrimaryCapability=Web Caching Web Server BMC_SoftwareServer SoftwareServerType=WebServer System Service Application Service BMC_SystemService BMC_ApplicationService System Component Hardware System Component BMC_SystemComponent BMC_HardwareSystemComponent Media BMC_Media CD ROM Drive BMC_CDROMDrive Disk Drive BMC_DiskDrive Floppy Drive BMC_FloppyDrive Tape Drive BMC_TapeDrive Uninterruptible Power Supply (UPS) BMC_UPS Chapter 2 Understanding a service model 31

46 Service model component types Table 8 Service model component types (part 7 of 7) Component superclass Icon Component type Component class System Component Logical System Component BMC_SystemComponent BMC_LogicalSystemComponent File System BMC_FileSystem Database Storage BMC_DataBaseStorage Local File System BMC_LocalFileSystem Remote File System BMC_RemoteFileSystem Disk Partition BMC_DiskPartition Software BMC_Software System Software BMC_SystemSoftware Operating System BMC_OperatingSystem Virtual System Enabler BMC_VirtualSystemEnabler VMware System Resource BMC_VMWare (deprecated as of BMC Atrium CMDB version ) BMC_SystemResource 32 BMC Impact Solutions Service Modeling and Publishing Guide

47 Component relationships Component relationships Service management relationships are impact relationships. NOTE Only BMC_Impact relationships are considered, or used, by SIM. Table 9 lists the main relationship classes derived from BMC_BaseRelationship, of which only BMC_Impact defines impact relationships for a service model. Table 9 Class name BMC_Impact BMC_Dependency BMC_Component Main relationship classes BMC_MemberOfCollection BMC_ElementLocation Class description The BMC_Impact relationship, and the subclasses that derive from this class are used to define service impact relationships between component instances. BMC_Dependency describes component relationships that are dependent on each other. This is different from impact relationships in that a dependency can be at a lower direct level, while an impact is often at a higher, more indirect level. BMC_Component is used to define composite objects. One key component relationship in the CMD is between the system and system component classes. This relationship defines a composite computer system, which is made up of a computer system instance, and subinstances of disk drives, monitors, software, network cards, and so on. BMC_MemberOfCollection is used to define groupings of instances in a logical manner. It is used to define the network topology, or to define the set of component instances that make up a business process or service. BMC_ElementLocation ElementLocation associates a ManagedElement with a Location for positioning, inventory, maintenance and similar purposes. Service consumers and providers A service model relationship is a link between a component that provides a service and the components that consume that service. In a provider/consumer relationship, the provider status naturally impacts the consumer status. When you define relationships in a service model, you make it possible to know, for example, which business services are affected if Router C fails. Chapter 2 Understanding a service model 33

48 Service consumers and providers The concepts of provider and consumer are relative to the relationship being considered. In Figure 4, Component B is a provider in one relationship and a consumer in another. Figure 4 Impact (status) propagation in relationships The service model enables a component instance to be related to another component instance by defining the relationship in the BMC_Impact class. Such a relationship states that a component instance is impacted if something happens to the component instances to which it is related. For example, a group of people responsible for accounting will be impacted when the accounting database server is down. Service model relationships are organized in a hierarchy of data classes in which each class represents a relationship type. The parent class for component relationships is BMC_Relationship. All service model relationship classes are defined in the BMC Atrium CMDB as a subclass of BMC_Relationship. Important components Some components can be considered important components and can be set to propagate their priority back to their provider. For more information about priority propagators, see Impacts priority on page BMC Impact Solutions Service Modeling and Publishing Guide

49 Status propagation in relationships Status propagation in relationships Status propagation is the passing of a status or a modified status from one component instance to another through a relationship. Depending on the status propagation model assigned to the relationship, the cell can automatically propagate the status of a provider component through its outbound impact relationships as new conditions occur, such as the component s status changes the state of an outbound impact relationship changes, altering the status propagation from the provider component This status can then be propagated to subsequent components within the service model. The service model ensures that each impact relationship instance is associated to a valid status propagation model. For more information about status propagation and status propagation models, see Chapter 5, Component and relationship status propagation on page 125. Relationship states Just as a component is characterized by its status, a relationship is characterized by its state. Relationship state values are defined internally in the cell as the enumeration MC_SM_RELATIONSHIP_STATE. A relationship can be either active or inactive, as shown in the following table: Relationship state value ACTIVE INACTIVE Meaning The consumer component depends on its provider. An impact relationship exists. The consumer does not have a dependency, or the dependency is unimportant. No impact relationship exists. In status propagation models, the state of a relationship determines whether the provider s status or a modification of it is passed to the consumer service component. Chapter 2 Understanding a service model 35

50 Relationship control Status propagation models A propagation model defines how the status of a provider component must be propagated in an impact relationship, based on the current state of the relationship (active or inactive) the current value of the provider s status Status propagation models are used only by impact relationships. The role of the BMC_STATUS_PROPAGATION class instance is to restrict the use of a propagation model to consumer and provider relationships. Status propagation models serve these purposes: relationship control Propagation models enforce logical rules in new component relationships so that only valid relationships are created. dynamic status mapping Propagation models translate the computed status of the provider component into a propagated status for input into the impact_function slot of the related consumer component. Relationship control Relationship control is the enforcement of logical rules in creating new service model relationships. The BMC_STATUS_PROPAGATION table defines the valid pairs of component types whose instances can participate in a specific type of relationship. Each time an impact relationship instance is submitted for creation, the cell seeks an BMC_STATUS_PROPAGATION instance that matches the name of the propagation model used by the component relationship the component type of the provider in the relationship the component type of the consumer in the relationship During this process, the cell uses the component s class hierarchy to interpret the component types in the BMC_STATUS_PROPAGATION instances. If there is a matching BMC_STATUS_PROPAGATION instance, the relationship is valid. Otherwise, the creation process is blocked. 36 BMC Impact Solutions Service Modeling and Publishing Guide

51 Dynamic status mapping Dynamic status mapping Dynamic status mapping translates the main status of the provider component into a propagated status for input into the impact function of the consumer component in a relationship, as described in the following process: 1. bringing the events from the monitoring application into the cell For physical resources, most of which are or can be instrumented, you can obtain status information by actively monitoring the resource s variables, parsing its log files, or capturing the SNMP traps that it sends. This information can be formatted into events that a cell can process. The cell can accept event instances from a variety of sources: Events can be manually obtained directly through adapters and the msend and mposter commands. Cells also provide events through propagation rules. Other sources include third-party products that can be integrated with BMC IM. 2. associating those events with the service model component instance that represents the resource You can associate events from a resource with the component instance that represents it by using the alias key. The actual association is done using a slot-mapping data table, which stores all the slot-mapping formulas for event classes. The arrival of an event invokes a unique predefined rule that generates a value for the event s mc_smc_alias slot and searches for the matching service component in the alias table. With this process in place, incoming events can alter the status of the component directly in real time. For example, an event with a severity of CRITICAL could turn the status of the associated component to UNAVAILABLE by using a severity-tostatus mapping table. The BMC_PROPAGATION_MAP table defines the status-mapping instances for the relationships. A group of BMC_PROPAGATION_MAP instances sharing the same name form a propagation map that is uniquely bound to the status propagation model with the same name. When two components participate in an impact relationship and the status of the provider changes, the new status must be propagated to a consumer component. First, the cell seeks the BMC_PROPAGATION_MAP instance in which the following value matches occur: Chapter 2 Understanding a service model 37

52 Event associations BMC_PROPAGATION_MAP instance slot value Matching class instance Matching value name relationship propagation_model slot value relationship_state relationship state slot value provider_status provider component status slot value Then, the cell obtains the appropriate propagated_status value to propagate, depending on the current state of the relationship (ACTIVE or INACTIVE). The cell propagates this value to the consumer component for input to the consumer s status computation. For example, consider an impact relationship with service component named XService that is a consumer of an IT component, DBsoftware. The relationship is active and the propagation model assigned to it is INCREASING. When the cell needs to propagate DBsoftware s current status (IMPACTED) to its consumer component, XService, it searches the INCREASING propagation map to find the instance corresponding to a provider status of IMPACTED. To obtain the appropriate propagated_status value, it matches the corresponding relationship state (ACTIVE), which is a value of UNAVAILABLE in this instance. Finally, the cell propagates the appropriate changed status to the consumer component. Propagation maps affect only the way in which the main status of the provider is propagated in the relationship. They do not affect how the substatus is propagated from the provider to the consumer. Event associations A production service model requires that the incoming events that contain information about the state of a IT asset be associated with the appropriate service model component instance. This event association provides the mechanism for keeping a component instance s status up-to-date, so that it reflects the real-time health of the actual resource that it represents. Event association uses the aliases that you assign to service components and event alias associations that you create in BMC Impact Service Model Editor. To set up an event association, you must bring events from the resource into the cell 38 BMC Impact Solutions Service Modeling and Publishing Guide

53 Bringing events from the resource into the cell associate the events with the service model component instance that represents the resource enter an alias in the Alias attribute of the component instance create an appropriate event alias association for the component instance verify that the event association works correctly Bringing events from the resource into the cell To bring events to a cell, you configure the event sources for the resource, such as a log file or an SNMP trap file, to provide the necessary information about its status. You can use a BMC Impact Event adapter, a BMC Impact Integration product, a thirdparty product, or another utility to produce BMC Impact Manager events. Component aliases You designate a component instance as participating in alias activity by entering a value in the Alias attribute when you create or edit a component instance in BMC Impact Service Model Editor. An alias identifies a specific component instance. When an event arrives at the cell, the cell constructs an alias using data in the event s slots plus any other elements specified in the alias formula. An alias formula defines the content and format of the alias. A service component instance can have several different aliases so that different event types can be easily associated with it. Service component aliases are stored in the BMC Atrium CMDB and are associated with the relevant service component by the component s universal data identifier (udid). An alias formula is an object published to the cell; it is not associated with any object in the service model; it is management data supporting the service model. For information about entering component aliases in a component instance, see Creating service component instances in BMC Impact Service Model Editor on page 60. Chapter 2 Understanding a service model 39

54 Event alias associations Event alias associations You set up the dynamic association of events with a component instance by using the Tools => Alias Formulas menu command in BMC Impact Service Model Editor. When you set up the dynamic association of events with a component instance, you must specify two elements: an event class an alias formula The event class identifies which incoming events may affect the status of the component instance. For example, for an application component instance, you want events of a particular category, such as SYSTEM_EVENT, APPLICATION_EVENT, DATABASE_EVENT, to be considered by the cell. After the cell has constructed the event s alias, it searches each component instance to see if the value in its ComponentAlias attribute matches the alias constructed from values in the event. If it matches, the event is associated with the component instance in the BMC_SIM_ALIAS class and can change the component instance s status, depending on the component instance s status propagation model. The alias formula must have a syntax that can be read by the cell. It consists of sprintf format specifications (which specify the format for the output) followed by expressions that specify event slots and functions involved in the construction of the alias. An example of a simple alias formula is EXAMPLE [ sprintf("%s/%s", [$1.mc_object,$1.mc_host])'] The order of the sprintf format specifications corresponds to the order of the expressions, as shown in Figure 5. Figure 5 Parts of a simple alias formula sprintf format specifications expressions ['sprintf("%s/%s",[$1.mc_object/$1.mc_host])'] 40 BMC Impact Solutions Service Modeling and Publishing Guide

55 Event alias associations In Figure 5, %s/%s is the data type of the output and $1.mc_object $1.mc_host are variable expressions. The first format specification, %s (a string), corresponds to the first variable expression $1.mc_object (which is the value in the mc_object slot of the event, with $1 representing the event ID). The second format specification %s (a string), corresponds to the second variable expression, $1.mc_host. Table 10 shows the event data, the alias formula, the alias that was computed from the data in the event and the alias formula, and the alias stored in the component instance, which in this example matches the computed alias from the event data. Table 10 How an event alias association works Event Alias Formula Alias Component instance alias DATABASE DOWN; mc_host='dcsrv02.s tore.com'; mc_object_class='c entral Database'; mc_object='sales'; msg='database is down'; END [ sprintf("%s/%s", [$1.mc_object/ $1.mc_host]) ] The values in mc_object and mc_host are output as string values, with a slash between them. SALES/dcsrv02.store.com When the cell finds a match, an entry is created in the BMC_SIM_ALIAS class, as shown in this example: EXAMPLE BMC_SIM_ALIAS; ComponentAlias='SALES/dcsrv02.megastore.com'; ComponentID='1234'; END The alias links the event DATABASE DOWN to the component instance with the component ID NOTE The BMC_SIM_ALIAS object is part of the SIM management data. It is not visible in BMC Impact Service Model Editor. Other examples of alias formulas: Chapter 2 Understanding a service model 41

56 Service schedules EXAMPLE [ sprintf(%s,strextract($1.mc_object,1,6)) ] [ sprintf(mail@robot%s,strextract($1.mc_object,(len($1.mc_object)),1) ] ['sprintf("%s%s%s",[$1.date,$1.mc_ueid,$1.adapter_host])'] Precedence rules for alias formulas The most specific matching entry is selected. Since there can be more than one matching entry, precedence rules determine the entry that is used: a match for element nth has precedence over a match for element (nth + 1) for matches on the same element, precedence is based on the conditional operator in the formula, in the following order: equals, has_prefix, has_suffix, contains, any for multiple has_prefix matches on the same element, the longest prefix wins for multiple has_suffix matches on the same element, the longest suffix wins for multiple contains matches on the same element, the longest contains wins for multiple contains matches on the same element and with the same length, the contains that has its match closer to the beginning of the string wins Service schedules Service schedules are a combination of a defined schedule with a specific service model component that indicates when the component must meet availability or performance goals. Each component is assigned a service schedule (but it can be a schedule shared with other components). Periods when a component instance is in high demand, or when it must meet its availability and performance goals, are called During Schedule. 42 BMC Impact Solutions Service Modeling and Publishing Guide

57 Timeframes Periods when a component instance is in low demand, or when the component s s availability and performance are less important, are called Off Schedule. Also, any undefined time is considered Off Schedule. Periods within During Schedule in which a component is considered to be Off Schedule are called Exceptions Within During Schedule. Component attributes such as cost or base priority might have different values depending on whether the component is in high demand (a During Schedule period) or in low demand (an Off Schedule period). These priority changes are discussed in more detail in Dynamic prioritization on page 136. Timeframes Service schedules are built of timeframes. Timeframes are blocks of time that specify the times that are During Schedule or Exceptions Within During Schedule. Two types of timeframes exist: Global and Local. Global timeframes are created in the BMC Impact Service Model Editor, stored in the BMC Atrium CMDB and are available to all cells within an environment. You create global timeframes and use them in both BMC Impact Service Model Editor and the BMC Impact Explorer. Local timeframes are stored in a single cell and are only available to the event management policies within that cell. You create local timeframes and use them only in the BMC Impact Explorer schedules editor. Table 11 Table 11 illustrates the differences between Global timeframes and Local timeframes. Global and Local timeframe differences Timeframe type Created in Stored in Available to Global BMC Impact Service Model BMC Atrium CMDB all cells Editor Local BMC Impact Explorer a single cell event management policies within a single cell Service schedules example with exceptions Consider a component that is expected to meet its performance goals from 8 A.M. to 5 P.M. each day. This period is would be considered During Schedule. The same component, if not needed from 5 P.M. to 8 A.M. each day, would be Off Schedule during that time. Chapter 2 Understanding a service model 43

58 Service schedules example with exceptions Within the During Schedule period, if the component is scheduled to be taken offline every day from noon to 1 P.M., instead of creating two different During Schedule timeframes (one for 8 A.M. to noon, and another from 1 P.M. to 5 P.M.), you could create an Exceptions Within During Schedule timeframe. 44 BMC Impact Solutions Service Modeling and Publishing Guide

59 Chapter 3 Understanding a service model 3 created in BMC Impact Service Model Editor This chapter presents the following topics: Role of the BMC Atrium CMDB in service modeling Service model and the Common Data Model Sandboxes Datasets Testing Promotion Service model publishing Service model execution on cells In-model and not-in-model component instances Importing Business Time Segments from BMC Remedy AR System Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 45

60 Role of the BMC Atrium CMDB in service modeling Role of the BMC Atrium CMDB in service modeling The BMC Atrium Configuration Management Database (BMC Atrium CMDB) is a multi-component that enables applications to store and share data. Service model developers and administrators use the BMC Atrium CMDB Configuration Console and BMC Atrium CMDB Class manager APIs to build and modify the Common Data Model (CDM). With the BMC Atrium CMDB you can divide your configuration data into partitions called datasets, each containing component instances and relationships for a given purpose. This makes it possible for the same component or relationship instances to exist in more than one dataset. Datasets provide a mechanism for storing raw data from multiple resources in discrete locations. Then the reconciliation process takes that data and merges it appropriately to create a composite set of unique data instances that includes information from each source, based on what each source is proficient at obtaining. The ability to capture the raw data from various sources and reconcile it to a controlled dataset enables the interaction between various automation tools. Service model and the Common Data Model The Common Data Model (CDM) is an extensible class schema that represents configuration items and their relationships to each other in an IT enterprise. It is designed to store asset data (as hardware, service management, and user information) and to provide a mechanism for linking that information to provide a complete view of how all elements of a company are connected and can affect each other. All service component types (classes) are defined in the BMC Atrium CMDB as part of the CDM. A class is the definition or metadata that describes an object type. The class includes information about the object type, such as attributes, primary key, and so on. SIM classes BMC Impact Solutions extends the BMC Atrium CMDB CDM with a predefined set of SIM-enabled classes. The asset information you use to define the service model is a subset of all of the configuration data in the CDM. The BMC SIM CMDB Extensions also define attributes that are used only for SIM, such as StatusModel and ImpactCostPerSec. 46 BMC Impact Solutions Service Modeling and Publishing Guide

61 Service model and the Common Data Model Table 12 All components in the data model derive from a single subclass, BMC_BaseElement and all relationships derive from the BMC_BaseRelationship subclass. All impact relationships are instances of BMC_Impact. The BMC_Impact subclass of BMC_BaseRelationship comes of the box as part of the core CDM classes for version 7.5 of the BMC Atrium CMDB CDM. The following tables list the main data subclasses to BMC_BaseElement that are associated with service impact management. For a graphical representation of the hierarchy of the Common Data Model, see the Common Data Model Diagram included with BMC Atrium CMDB documentation. Table 12 lists the SIM-qualified subclasses for BMC_Collection, which provides mechanisms for grouping components together into logical elements, including business processes and services. SIM-qualified subclasses of BMC_Collection Second Level Third Level Fourth Level BMC_ConcreteCollection BMC_ConnectivityCollection BMC_ConnectivitySegment BMC_IPConnectivitySubnet BMC_IPXConnectivityNetwork BMC_LNsCollection BMC_LAN BMC_WAN BMC_Organization BMC_UserCommunity Table 13 Second Level BMC_Activity BMC_BusinessService BMC_Database Table 13 lists the SIM-qualified classes for BMC_LogicalEntity, which tracks other logical elements of a system, including people, physical plants, and location information. SIM-qualified subclasses of BMC_LogicalEntity Third Level BMC_BusinessProcess Table 14 lists the SIM_qualified classes for BMC_System, which contains the definition of computer systems, mainframes, application systems, and virtual systems. Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 47

62 Service model and the Common Data Model Table 14 SIM-qualified subclasses of BMC_System Second Level Third Level BMC_ApplicationSystem BMC_Application BMC_ApplicationInfrastructure BMC_SoftwareServer BMC_Cluster BMC_ComputerSystem BMC_Mainframe Printer BMC_VirtualSystem Table 15 Table 15 lists the SIM-qualified classes for BMC_SystemComponent, which stores information on the components that comprise the system. This includes physical components like disk drives and monitors; applications like Microsoft Word; and other soft elements like network drives and file shares. The attributes for BMC_SystemComponent are SystemClassId and SystemName. SIM-qualified subclasses of BMC_SystemComponent Second Level Third Level Fourth Level LogicalSystemComponent BMC_ Software BMC_SystemSoftware BMC_DiskPartition BMC_SystemResource BMC_FileSystem BMC_DataBaseStorage BMC_LocalFileSystem BMC_RemoteFileSystem HardwareSystemComponent BMC_UPS BMC_Media BMC_CDROMDrive BMC_DiskDrive BMC_FloppyDrive BMC_TapeDrive Table 16 Table 16 lists the SIM-qualified classes for BMC_SystemSoftware, a continuation of the BMC_SystemSoftware entry in Table 15. SIM-qualified subclasses of BMC_Software Fifth Level Sixth Level Seventh Level BMC_SystemSoftware BMC_OperatingSystem BMC_VMWare BMC_VirtualSystemEnabler 48 BMC Impact Solutions Service Modeling and Publishing Guide

63 Service model and the Common Data Model Table 17 lists the SIM-qualified class for BMC_SystemService, which tracks the services used by systems. The most common services are those used by J2EE application systems, such as J2EE modules. The data model also provides a set of classes for defining relationships among configuration items. The attributes for BMC_SystemService are SystemClassId and SystemName. Table 17 SIM-qualified subclass of BMC_SystemService Second Level BMC_ApplicationService Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 49

64 Service model and the Common Data Model Table 18 SIM attributes SIM qualifiers have been added to the attributes listed in Table 18. SIM-qualified attributes Class Namespace Attributes BMC_BaseElement BMC.CORE AccountID [SIM] Category [SIM, SME_Read, SME_ReadWrite] ClassId [SME_Read, SME_ReadWrite] CMDBRowLevelSecurity [SME_Read, SME_ReadWrite] CMDBWriteSecurity [SME_Read, SME_ReadWrite] DatasetId [SIM, SME_Read, SME_ReadWrite] Description [SIM, SME_Read, SME_ReadWrite] InstanceId [SIM, SME_Read, SME_ReadWrite] Item [SIM, SME_Read, SME_ReadWrite] ManufacturerName [SIM, SME_Read, SME_ReadWrite] MarkAsDeleted [SME_Read, SME_ReadWrite] Model [SIM, SME_Read, SME_ReadWrite] Name [SIM, SME_Read, SME_ReadWrite] Notes [SIM, SME_Read, SME_ReadWrite] OwnerContact [SIM, SME_Read, SME_ReadWrite] OwnerName [SIM, SME_Read, SME_ReadWrite] Priority [SIM, SME_Read, SME_ReadWrite] ReconciliationIdentity [SME_Read, SME_ReadWrite] ShortDescription [SIM, SME_Read, SME_ReadWrite] Type [SIM, SME_Read, SME_ReadWrite] VersionNumber [SIM, SME_Read, SME_ReadWrite] BMC.AM Site [SIM, SME_ReadWrite] Company [SIM, SME_ReadWrite] Department [SIM, SME_ReadWrite] Floor [SIM, SME_ReadWrite] Region [SIM, SME_ReadWrite] Room [SIM, SME_ReadWrite] SiteGroup [SIM, SME_ReadWrite] BMC.SIM ReadSecurity [SIM] WriteSecurity [SIM] ComponentAliases [SIM, SME_ReadWrite] ImpactCostPerSec [SIM, SME_ReadWrite] ImpactCostUnit [SIM, SME_ReadWrite] ImpactCostPerSecOut [SIM, SME_ReadWrite] HomeCellAlias [SME_ReadWrite] PriorityWatchdog [SIM, SME_ReadWrite] PriorityOut [SIM, SME_ReadWrite] ScheduleId [SIM, SME_ReadWrite] StatusModel [SIM, SME_ReadWrite] BMC_Cluster BMC.CORE ClusterType [SIM, SME_Read, SME_ReadWrite] Interconnect [SIM, SME_Read, SME_ReadWrite] InterconnectAddress [SIM, SME_Read, SME_ReadWrite] MaxNumberOfNodes [SIM, SME_Read, SME_ReadWrite] Types [SIM, SME_Read, SME_ReadWrite] 50 BMC Impact Solutions Service Modeling and Publishing Guide

65 Sandboxes Table 18 SIM-qualified attributes Class Namespace Attributes BMC_ConnectivitySegm BMC.CORE ConnectivityType [SIM, SME_Read, SME_ReadWrite] ent BMC_OperatingSystem BMC.CORE OSType [SIM, SME_Read, SME_ReadWrite] BMC_VirtualSystem BMC.CORE VirtualSystemType [SIM, SME_Read, SME_ReadWrite] BMC_WAN BMC.CORE WANType [SIM, SME_Read, SME_ReadWrite] BMC_ComputerSystem BMC.CORE CapabilityList [SIM, SME_Read, SME_ReadWrite] DomainName [SIM, SME_Read, SME_ReadWrite] Hostname [SIM, SME_Read, SME_ReadWrite] PrimaryCapability [SIM, SME_Read, SME_ReadWrite] SystemType [SIM, SME_Read, SME_ReadWrite] BMC_SystemComponen t BMC.CORE SystemClassId [SIM, SME_Read, SME_ReadWrite] SystemName [SIM, SME_Read, SME_ReadWrite] BMC_Media BMC.CORE MaxMediaSize [SIM, SME_Read, SME_ReadWrite] MediaType [SIM, SME_Read, SME_ReadWrite] BMC_SystemService BMC.CORE SystemClassId [SIM, SME_Read, SME_ReadWrite] SystemName [SIM, SME_Read, SME_ReadWrite] The definitions of the SIM qualifiers are SIM: SIM_Internal: SIM_ReadWrite: SME_Read: Sandboxes A sandbox is a personal work area for designing and developing a service model. You can make changes to objects and their relationships, and save these changes between work sessions, without affecting the production environment until you are ready to move the changes into the production dataset. BMC Impact Service Model Editor users each have their own unique, dedicated sandbox, and sandboxes persist between user sessions, allowing you to make multiple edits to the sandbox model until you promote the changes the production dataset. Each user has one sandbox associated with the user account. Changes to your sandbox do not affect sandboxes of other users if those changes are not promoted. NOTE No two users should have the same data (components, impact relationships, or management data instances) in their sandbox because only the values from the sandbox that was promoted last will be in the production dataset. Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 51

66 Datasets Datasets The production dataset is the reference dataset, or logical partition of data in the BMC Atrium CMDB, shared by SIM and ITSM applications. Objects contained in the production dataset are components, relationships, and management data. The production dataset is not limited to objects that are in-model. Many of these objects can be out-of-model (they are not yet in BMC Impact Manager cells). When working with objects in a sandbox, users are making changes to an overlay dataset, a dataset which is related to and masks the production dataset. The overlay dataset provides a view of the underlying production dataset masked by changes made by the user in the overlay dataset. Another type of dataset is the test dataset. The test dataset relays objects from a sandbox view to a test BMC Impact Manager instance. Testing Before moving sandbox changes into production, you can send the changes to a defined test cell and explore service model behavior in the context of various events. For example, you could send test data to a test cell, then view the generated events in BMC Impact Explorer to determine if the desired result occurs. You must have sufficient permissions to send data to a test cell. If you have promote permissions, you also have access to a test cell. Promotion You move changes that you make in a sandbox (on the overlay dataset) to the production dataset in a controlled process called promotion. When a promotion completes successfully, changes in the sandbox are merged with changes from other users and processes in the BMC Atrium CMDB and, if automated publishing is enabled, in-model data is sent to BMC Impact Manager cells in the environment. As soon as you successfully promote changes to a production dataset, the sandboxes of all other users are updated to reflect the new data. BMC Impact Service Model Editor limits promotion to 3000 component instances at a time. 52 BMC Impact Solutions Service Modeling and Publishing Guide

67 Service model publishing Promotion and automated publishing process Promoting and publishing are a sequence, in which you initiate a process to push objects (new or changed) to the BMC Atrium CMDB, followed by the automatic publication process, which sends that data to appropriate BMC Impact Manager cells. The promotion process is as follows: After making changes in a sandbox View, you start the promotion process from the BMC Impact Service Model Editor interface. BMC Impact Service Model Editor initiates a reconciliation job. After the actual promotion process begins, you cannot work in BMC Impact Service Model Editor until the process finishes; however, you can stop the promotion or exit the BMC Impact Service Model Editor interface. Promotion log objects are created in the BMC Atrium CMDB. The objects contain the name of the user, a short, user-specified description of the promotion, the ID of the reconciliation job, start and end dates, and a list of objects selected for promotion. BMC Impact Service Model Editor regularly checks the progress of the reconciliation job. When the process is completed, BMC Impact Service Model Editor updates the objects and indicates that the promotion is complete. When the promotion has ended, if automated publishing is enabled, the BMC Impact Publishing Server initiates a publish from the production dataset to the BMC Impact Manager cells in the environment. If other publish operations are underway at that time, the request is queued. After the changes have been published to BMC Impact Manager instances, an execution log is generated. You can view it from the BMC Impact Service Model Editor Promote and Publish History dialog box. Service model publishing Service model publishing is the process of distributing the service model data to BMC Impact Manager cells. After a promotion completes, the BMC Impact Publishing Server is notified of the termination of a reconciliation and starts a publication. From the BMC Atrium CMDB, the BMC Impact Publishing Server distributes the BMC.ASSET dataset to cells and stores a master copy in the BMC.IMPACT.PROD dataset. Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 53

68 Service model execution on cells The BMC.IMPACT.PROD dataset is updated and maintained only by the BMC Impact Publishing Server. It mirrors the last successful publish to the cells. Publishing can be initiated automatically by using BMC Impact Service Model Editor or manually by using the BMC Impact Publishing Server CLI publish. When the component instances and relationships are published, you can monitor the component instances by using BMC Impact Explorer and BMC Portal. Service model execution on cells Service component instances are associated with events through the use of unique aliases, which you specify for each component instance. When events that require alias processing enter the cell, the cell uses the values in the event s slots to construct an alias and then searches for that alias in the cell s impact component instances. When a match is found, the event is associated with the component instance and the instance s status may be changed. In-model and not-in-model component instances Service component instances that are visible in BMC Impact Service Model Editor are classified as in-model or not-in-model component instances. In-model service component instances exist in the BMC Atrium CMDB and in the specified cell, and can be monitored in BMC Impact Explorer and BMC Impact Portal. (At any given time, they might not be visible in BMC Impact Explorer and BMC Impact Portal, depending on their status.) Not-in-model component instances are visible and available in BMC Impact Service Model Editor; however, they have not been published, are not present in the cell, and cannot be monitored in BMC Impact Explorer and BMC Impact Portal. You can choose to designate component instances as not-in-model at design time. For example, you might want to create the component instance but not monitor it right away. You would designate that component as not in model. Changes to in-model, published component instances are not seen in BMC Impact Explorer and BMC Impact Portal until the changes are published. 54 BMC Impact Solutions Service Modeling and Publishing Guide

69 Importing Business Time Segments from BMC Remedy AR System A component instance that is in model can be monitored in BMC Impact Explorer and BMC Impact Portal. A component instance that is not in the model cannot be monitored in BMC Impact Explorer or BMC Impact Portal. NOTE By default, all components are assigned to DefaultCell (the cell name provided during installation) and are set to In Model. Importing Business Time Segments from BMC Remedy AR System You can import Business Time Segments from BMC Remedy AR System into BMC Impact Service Model Editor to use as timeframes when you define service schedules for service components. Imported timeframes, considered Global timeframes, are published when the next publish occurs. For information on importing Business Time Segments, see BMC Portal Getting Started. Chapter 3 Understanding a service model created in BMC Impact Service Model Editor 55

70 Importing Business Time Segments from BMC Remedy AR System 56 BMC Impact Solutions Service Modeling and Publishing Guide

71 Chapter 4 Building a service model in BMC 4 Impact Service Model Editor This chapter provides detailed procedures on how to build the service model in BMC Impact Service Model Editor. This chapter covers the following topics: Service model creation process Launching BMC Impact Service Model Editor Working with service component instances Creating service component instances in BMC Impact Service Model Editor Switching sandbox View modes Viewing properties for a component instance Editing component instances Performing actions on multiple objects Copying component instances Hiding a component instance Deleting a component instance Finding component instances Defining relationships between component instances Creating a component relationship in BMC Impact Service Model Editor Assigning related component instances to cells Updating relationships Deleting relationships Associating events with a component instance Working with timeframes and service schedules Icons used in the service schedule and timeframes editors Working with timeframes Working with service schedules Assigning components to service schedules Granting access to service model objects Granting permissions to individual service model objects Testing the service model Testing component relationships Testing event associations Chapter 4 Building a service model in BMC Impact Service Model Editor 57

72 Promoting the service model About the publishing process Before you promote Submitting a promotion Verifying promotion status Modifying and deleting service model data Organizing service component instances for monitoring Working with BMC Impact Service Model Editor Views Saving, opening, renaming, and deleting Views Understanding visual cues in a View Repositioning objects in a View Controlling what you see in a View Exploring consumer and provider paths Refreshing the View Repositioning the dockable windows Showing topology views Exporting and importing service model data Exporting class definitions from the BMC Atrium CMDB to a cells BMC Impact Solutions Service Modeling and Publishing Guide

73 Service model creation process Service model creation process To build a service model in BMC Impact Service Model Editor, you must find or create component instances in the BMC Atrium CMDB assign component instances to a BMC Impact Manager cell define component instance relationships associate events with component instances assign schedules to component instances promote the service model and publish objects to cells Launching BMC Impact Service Model Editor You can open BMC Impact Service Model Editor from the BMC Portal. To log on to BMC Impact Service Model Editor from BMC Portal 1 Open a browser. 2 In the Address box, enter the URL in the format servername represents the name of the server on which BMC Portal is installed. 3 Log on to BMC Portal as a user. For instructions for logging on to BMC Portal, see BMC Portal Getting Started. 4 On the Configure tab, in the navigation pane on left side, under Tasks, click BMC Impact Service Model Editor. Before you can launch BMC Impact Service Model Editor to view and manage services, you must install it in one of the following ways: as a stand-alone console from the BMC Portal product installation disk As a stand-alone console, BMC Impact Service Model Editor can reside on the same host computer as the BMC Portal or it can reside on another host computer. However, all user validation and security is managed by the BMC Portal server. as a Java Web Start application from BMC Impact Portal Chapter 4 Building a service model in BMC Impact Service Model Editor 59

74 Working with service component instances As a Java Web Start application, after BMC Impact Service Model Editor is deployed on your local desktop, you can launch it from the local desktop icon a local startup menu the Java Web Start Application Manager on your local host computer from the BMC Portal Configure tab as a task User authentication and security is managed centrally by the BMC Portal server. To launch BMC Impact Service Model Editor, you must connect to the BMC Portal. Working with service component instances To populate the BMC Atrium CMDB with component instances for the service models, you can use discovery tools such as BMC Topology Discovery or BMC Atrium Discovery, or you can manually create the component instances by using the BMC Impact Service Model Editor. The BMC Impact Service Model Editor component provides a GUI to the reconciled dataset in the BMC Atrium CMDB and provides a workspace for you to create service models using the objects from this dataset. To search for existing component instances, see Finding component instances on page 71. NOTE BMC Software recommends creating a maximum of 20,000 service model component instances for each BMC Impact Manager cell. Creating service component instances in BMC Impact Service Model Editor You can create a service component instance in BMC Impact Service Model Editor by using the following features of the interface: the Template window the Create Component menu command 60 BMC Impact Solutions Service Modeling and Publishing Guide

75 Creating service component instances in BMC Impact Service Model Editor Before you begin Ensure that you have the service catalog spreadsheet that lists IT components and their relationships. Ensure that the BMC Portal product is installed; see the BMC Portal Getting Started guide. TIP To free more desktop area for the View, you can hide the dockable windows by clicking the left-pointing quick-expansion arrow located along the right side of the dockable windows. You can also undock and move the Templates, Pan and Zoom, Find, Properties, Views, and Console Navigation Bar windows. See Repositioning the dockable windows on page 122. To create a service component instance by using the menu command 1 With a sandbox View open, from the menu bar, choose Edit => Create Component. When you open BMC Impact Service Model Editor, a new sandbox View opens automatically if you have no saved Views. You can also open a new sandbox View at any time by clicking on the toolbar. If you have saved Views, you can open the appropriate View from the Views panel. 2 In the Create Component dialog box, on the General tab, scroll in the Component Type pane until you find the appropriate component type for the instance that you are creating. The service component types are listed in hierarchical order, not in alphabetical order. Where to go from here To enter values for other component instance attributes, see To specify component instance attributes on page 63. To learn about creating component instances using the Template window, continue with the next section. Chapter 4 Building a service model in BMC Impact Service Model Editor 61

76 Creating service component instances in BMC Impact Service Model Editor To create a service component instance by using the Template window 1 With a sandbox View open, find the appropriate service component type (class) for the instance that you are creating in the Templates window. When you open BMC Impact Service Model Editor, a new sandbox View opens automatically if you have no saved Views. You can also open a new sandbox View at any time by clicking on the toolbar. If you have saved Views, you can open the appropriate View from the Views panel. You can change the way the list of components are presented in the Templates window by clicking the appropriate icon for List, Large Icon, and Tree layouts. The List and Large Icon layouts are sorted alphabetically (you can reverse the sort) and the Tree layout is in SIM class hierarchy order. 2 Drag the component type from the Templates window to the View-Sandbox window. When placing objects in the sandbox View window, place consumer instances above provider instances for a hierarchical layout. Create multiple copies of the component type at one time by holding down a number key while dragging the component icon to the View window. For example, to create eight copies of a component, hold the number 8 key while dragging the component icon. Holding down the 0 key while dragging creates ten copies. Note that holding down the 1 key while dragging creates eleven copies of the component type. 3 In the View-Sandbox window, right-click the new component icon and select Edit Component Properties. On the General tab, in the Component Type pane, the component type you chose is selected by default. If you chose the wrong component type, click Cancel and start again with step 2. Where to go from here To enter values for component instance attributes other than component type, see To specify component instance attributes on page BMC Impact Solutions Service Modeling and Publishing Guide

77 Creating service component instances in BMC Impact Service Model Editor To specify component instance attributes 1 On the General tab, perform the following steps: A In the Component Name box, replace the default name with a specific component instance name that is meaningful to your enterprise and that you want to use as the component s label in a View. B In the Cell box, accept the default, unassigned, or select the cell that will receive events for the component instance. BMC Impact Service Model Editor retrieves the list of cell names from the BMC Atrium CMDB. If the cell that you need is not listed, see the BMC Portal Getting Started guide for information about adding a cell. WARNING BMC Impact Service Model Editor verifies that the cell name chosen is present in the BMC Impact Portal, but if the component instance is created outside of BMC Impact Service Model Editor or if the cell is deleted from BMC Impact Portal after it has been created but before it is published, data integrity errors may result. C (optional) In the Description box, enter a component description that is meaningful to your enterprise. D (optional) In the Owner section, in the Name box, enter the name of the individual who is responsible for the component, and in the Contact box, enter a contact method, such as a phone number or address, for the individual. E In the Component Is area, choose Not In Model or In Model (default): To include a component instance in the service model, select In Model; it can be published to the cell. To not include a component instance in the service model at the present time, select Not In Model; it cannot be published to the cell. For more information about in-model and not-in-model, see In-model and notin-model component instances on page On the Status and Alias tab, perform the following steps: A In the Status Computation list, select a status computation model. The default selection is Standard, which is acceptable for most component instance definitions. For more information about status computation models, see Chapter 5, Component and relationship status propagation. Chapter 4 Building a service model in BMC Impact Service Model Editor 63

78 Creating service component instances in BMC Impact Service Model Editor The default status for new component instances is OK. B In the Aliases box, click Add Alias. Each component instance must have a unique alias; if more than one component instance has the same alias, publishing fails. For information about aliases, see Event associations on page 38. In the Alias box, enter the alias and press Return or click OK. (optional) Enter additional aliases (one for each event that can potentially affect the status of the component instance) by clicking Add Alias. Each alias that you enter is listed in the Aliases box. 3 On the Permissions tab, assign the proper permissions for this component instance to each of the roles listed. 4 On the Schedule tab, perform the following steps: A Assign the appropriate service schedules information to the components. For more information, see Assigning components to service schedules on page 99. B In the Time-variable Properties area Choose a base priority for the components for During Schedule Timeframes and Off Schedule Timeframes. Enter the cost units per second for During Schedule Timeframes and Off Schedule Timeframes. C In the Priority Propagation area, select Yes to have the selected components propagate their self priority to their causal components No (default) if self priority should not be propagated 5 (optional) On the Other tab, enter relevant information about the component in the fields listed. 6 To save the component instance in the BMC Atrium CMDB (or save changes if you used the Templates window), click OK. 64 BMC Impact Solutions Service Modeling and Publishing Guide

79 Switching sandbox View modes Where to go from here Continue creating component instances until you have a number of component instances that are related, and then see Defining relationships between component instances on page 78. To learn more about working with component instances (viewing, editing, copying, deleting, and finding), continue with the next section. Switching sandbox View modes In the sandbox, you can switch between a model-based view of components that displays the components in a hierarchical graph and a table-based view that displays the components in a table that includes properties. Components selected in either mode remain selected after you switch to the other mode. You can switch View modes by clicking the appropriate toolbar icon, as shown in Table 19. Table 19 Icon View mode switch icons View mode Topology Component Table Viewing properties for a component instance You can view properties for a component instance, do one of the following: In a View window, right-click a component instance and select Properties. Select the Properties dockable window, and in a View window, select a component instance or select a component instance and then click Properties on the Properties dockable window. On the toolbar, click the Display the properties window icon. Select a component instance and from the menu bar and choose Windows => Properties. Switch to Component Table mode. You can select columns (for this session only) by right-clicking any column heading and selecting Configure table columns. Chapter 4 Building a service model in BMC Impact Service Model Editor 65

80 Editing component instances By default, the properties shown for a component in Component Table mode include Table 20 Type Type Name Scope Cell Default component properties Owner Name Company Status Model Priority - During Schedule Priority - Off Schedule Description Reconciliation Identity Description the general component type, such as application, computer system, and database. the name of the component. whether the component is in a production, sandbox, or test environment. the name of the BMC Impact Manager to which the component is assigned. the name of the person responsible for the component. the name of the business associated with the component. status computation model description, such as Standard the base priority of a component (1-5) in a During Schedule timeframe the base priority of a component (1-5) in an Off Schedule timeframe any special notes on the component ID used to reconcile this component, as in matching this component instance across datasets You can configure which component properties are displayed for a component in Component Table mode by right-clicking a table column heading and selecting Configure Table Columns. The default sort order is by Name. You can also change the values for a property from the Properties dockable window by clicking the appropriate Edit button. (Each section of data has its own Edit button.) For more information about changing properties of a component instance, see Editing component instances. Editing component instances You can change properties (attributes) for a component instance, except the component s class, by opening the Edit Component Properties dialog box. If the component is already being edited, a warning dialog is displayed. Though you are not locked-out of editing the component, you should wait until the edit is complete before proceeding. 66 BMC Impact Solutions Service Modeling and Publishing Guide

81 Performing actions on multiple objects To modify component instance properties 1 Either in the active View window, select the component instance to edit, or in a Table of Components view, select the component property to edit. 2 Do one of the following to display the Edit Component Properties dialog: Right-click the component instance or property and choose Edit Component Properties from the context menu. From the menu bar, choose Edit => Edit Component Properties. 3 Make the appropriate changes. For more information about the properties of components, see To specify component instance attributes on page Click OK. Performing actions on multiple objects You can perform some actions on multiple objects at the same time (or example, you can add the same cell to several component instances, or delete multiple component instances). To select multiple objects 1 On the toolbar, click Selection. 2 With the mouse pointer, click and drag to draw a box around all the objects that you want to select. 3 Right-click and select the action that you want to perform. To change in-model or not-in-model setting quickly In an active View window, select the component instances, or component instances and relationships, and do use of the following methods: On the toolbar, click the add-to-model or remove-from-model icon. Right-click and choose Add to Model or Remove from Model. Only the object type specific to a particular action is affected and the other type is ignored. For example, selected relationships are ignored when you assign multiple objects to a cell. Chapter 4 Building a service model in BMC Impact Service Model Editor 67

82 Performing actions on multiple objects To add or change the assigned cell NOTE As of version , the Service Model Editor includes the concept of a default cell, making the following procedure optional. When a new CI is created using the Service Model Editor, the CI is automatically assigned to the default cell. Consequently, you are not required to add the CI to a service model and then assign the CI to a cell. 1 In an active View window, select the component instances. 2 Right-click and choose Assign Component to Cell. If all the component instances have the same cell, the cell name is displayed. If even one cell name is different, the Cell box is blank. 3 Select a cell from the list. When you select a cell, all component instances are updated with that cell. To edit multiple component instances 1 Select the appropriate component instances. See To select multiple objects on page Take one of the following actions: Right-click the component instances and choose Edit Component Properties. From the menu bar, choose Edit => Edit Component Properties. 3 In the Edit Multiple Component Properties dialog box, make the necessary changes. The objects you selected appear in the Component List box. Changes you make will apply to every component instance in the list. If even one component instance has a different value for a property, the field is blank. 4 When you have finished making changes, take on of the following actions: to save and exit, click OK. to save and keep the dialog box open, click Apply. to discard the changes and exit, click Cancel. 68 BMC Impact Solutions Service Modeling and Publishing Guide

83 Copying component instances Copying component instances You can copy one or more component instances and paste the copies into the sandbox View. When pasting copies, you can automatically rename the pasted components by attaching a prefix or suffix to the original component name. To configure copy and paste options, see To set copy/paste and miscellaneous options on page 154. Relationships are not copied unless they are also selected. See To select multiple objects on page 67. To copy component instances 1 Select one or more component instances that you want to copy. 2 Right-click and choose Copy. 3 Right-click and choose Paste. 4 If you are copying more than one component, in the Paste Multiple Components dialog box, add a prefix or suffix to the original component name as needed and click OK. The default prefix is Copy of, but you can specify a prefix by entering a new value in this box. Output Preview displays the name of one of the newly pasted component instances. When more than one component instance is selected for copying, the name of only one of the selected component instances displays. You can replace the default prefix or suffix by changing it in the Options settings. To prevent the Paste Components dialog box from prompting you at each paste, select Do not show this dialog again. When this check box is selected, the current option is used until you change it in the Options settings. See To set copy/paste and miscellaneous options on page 154. Hiding a component instance You can hide a component instance so that it is not visible in the current active View or in all Views. A hidden component instance that has been published to a cell is not deleted from BMC Impact Service Model Editor and can be retrieved with the Find command. Chapter 4 Building a service model in BMC Impact Service Model Editor 69

84 Deleting a component instance To hide a component instance 1 Select the component instances to hide. 2 To hide the component instances in the active View, take one of the following actions: Right-click and choose Hide in This View. Choose Edit => Hide in This View. The selected component instances are removed from the active View, but are still visible in other Views in which they have been saved. If they are part of the service model, they remain in the service model. 3 To hide the component instances in all Views, take one of the following actions: Right-click and choose Hide in All Views. Choose Edit => Hide in All Views. The selected component instances are removed from all Views and from the service model. Data in the component instance is not modified in any way; the component instance just does not appear in any of the current Views. Deleting a component instance When you delete a component instance in a View Components in the BMC.ASSET (in the BMC Atrium CMDB) that are marked as deleted (MarkAsDeleted) are not visible in BMC Impact Service Model Editor. Components in your sandbox that are marked as deleted appear in BMC Impact Service Model Editor with an X icon. Components that are new in the sandbox (that have no copy in BMC.ASSET yet) are hard-deleted from the sandbox. I NOTE If you want only to remove a component instance from your Views without deleting it permanently, use the Hide in All Views command as described in Hiding a component instance on page BMC Impact Solutions Service Modeling and Publishing Guide

85 Finding component instances To delete a component instance 1 In a View window, select the component instances you want to delete and take one of the following actions: Right-click the component instance and choose Delete from CMDB. from the menu bar, choose Edit => Delete from CMDB. 2 Verify that you want to delete the component instances and click Yes. 3 Choose File => Promote All Sandbox Changes. 4 Review the Objects to be Promoted area to ensure that the component instances that you want to delete are listed. 5 Click Begin Promotion. The deleted instances are removed from the service model; they are no longer available in BMC Atrium CMDB. Finding component instances You can search the BMC Atrium CMDB for existing component instances by using the Find command. Only component instances associated with classes that are designated for service impact management in the BMC Atrium CMDB can be found in the BMC Impact Service Model Editor. Chapter 4 Building a service model in BMC Impact Service Model Editor 71

86 Finding component instances Figure 6 Find Component dialog box You cannot search for relationships with the Find command, but when related component instances are found and placed in a View, their relationships are also placed in the View. To find existing component instances 1 Launch the Find command by taking one of the following actions: On the toolbar, click Find. From the dockable windows, click Find. From the menu bar, choose Window => Find. 2 On the Find tab, in the Component Name box, enter the name of the component instance that you want to find. To display a list of all component instances, leave the Component Name box blank and click Find. You can enter a partial name by using the % sign as a wildcard before the partial name, after it, or both (for example, %Sales%, Sales%, or %Sales). 3 (optional) Save the search statement by clicking Add to Saved Finds and reuse it by clicking Open Saved Finds. 72 BMC Impact Solutions Service Modeling and Publishing Guide

87 Finding component instances 4 (optional) In the Look in area, accept the default, Sandbox and Production, or filter the list of component instances in the results pane by choosing Production Only or Test Only. 5 (optional) To define the attributes that are displayed in the results table and their order, right-click in any results-table column heading and select Configure table columns. The attributes shown in the Available Attributes pane are listed in alphabetical order common to all component types In the Configure Find Results dialog box, select the appropriate attributes. To change the order of the columns in the final results display, use the up and down arrow buttons. To move the attributes that you want to display into the Attributes to Show pane, use the left and right arrow buttons. 6 To start the search, click Find. While the search is in progress, a find-activity indicator spins next to the Find button. You might see results before the search is complete. The indicator disappears when the search is complete. 7 In the Results pane, review the results of the search. The default sort order is by component name, if component name is one of the columns you choose to display. If component name is not chosen for display, the default sort order is creation date and time. To sort the values in any column, click the column heading. To change the order of the columns from left to right, drag the column headings. For each user, the last-used settings are saved and reapplied at the next logon session. 8 (optional) In the results pane, select one of the instances and take any of the following actions: To place objects in a new View window, click Open in New View. To place objects in the active View window, drag the instances into the View window or select them and click Place in Selected View. Chapter 4 Building a service model in BMC Impact Service Model Editor 73

88 Finding component instances When you move one instance into a View, if the object already exists in that View window, the Duplicate Component dialog box opens. To shift the View focus so that you can see the existing object, click Go to Component. If you select more than one component instance to move into view, the Go to Component button is not available. To view the characteristics of a selected component instance, click Show Properties. 9 (optional) To start another search, click Reset to clear all the selection criteria options on the Find tab to the default values (blank component name field, All Components, no results in table). Using the Advanced Find feature On the Advanced Find tab, you can refine a search based on additional search criteria listed in Table 21 on page 75. For example, in Figure 7, the search will locate objects assigned to the specified cell with a publish date within the past year. Figure 7 Advanced Find dialog box 74 BMC Impact Solutions Service Modeling and Publishing Guide

89 Finding component instances Table 21 describes the additional search criteria available in Advanced Find. Table 21 Description of additional search criteria Search criteria Options Selects based on Look in Sandbox and Production components that are in either sandbox or production (promoted and published) Views Production Only components that have been promoted and published and are now in production Test Only components that have been assigned to a test cell Component Type All any component type list of component types (classes) the specific component type selected from the list Cell All any service impact cell Specific cell names the specific cell name selected from the list Date Last Edited Date the date range during which the component instance was last changed Last Created Date the date range during which the component instance was created User Last Editor the user ID who last changed the component instance properties Creator the login ID of the user who created the component instance Using the Conditional Find feature With Conditional Find you can create a custom selection criteria phrase to select the component instances that cannot be located using Find or Advanced Find. Chapter 4 Building a service model in BMC Impact Service Model Editor 75

90 Finding component instances Figure 8 Using Conditional Find In the Query Builder area, you define the attributes and specific values on which you want to base the search. NOTE When you search on the Aliases attribute, you must use LIKE as the relational operator, because if the component instance has more than one alias, the values are stored as a string, (for example: [dcsrvstore2.cvom, dcsrvstore3.com]). 76 BMC Impact Solutions Service Modeling and Publishing Guide

91 Finding component instances To build selection criteria phrases 1 (optional) If needed, in the first list box in Query Builder, select the beginning parenthesis. If the statement requires multiple selection criteria phrases, you might need the beginning and ending parentheses to define precedence. For example, you need the parentheses for a statement like (phrase1 OR phrase2) AND phrase3 2 In the Select list box, select a component instance attribute. As you build the statement, it is displayed in the Query Display area. 3 In the relational operator list box, select one from those defined in Table 22. Table 22 Definition of relational operators Relational operators Definition = equal to!= not equal to < less than > greater than <= less than or equal to >= greater than or equal to LIKE similar to 4 In the text box, enter the specific value that must be contained in the attribute. The relational operator describes the relationship between the value in the attribute from step 2 and the value you specify in step 4. 5 (optional) To create multiple selection criteria phrases, add lines as needed by clicking Add Line. If you have more than one selection criteria line, in the first list box on the subsequent line, select the appropriate Boolean operator: And means both conditions must be met. Or means either condition must be met for the component instance to be selected. 6 (optional) If needed, in the last list box for any selection criteria phrase, select the ending parenthesis. Chapter 4 Building a service model in BMC Impact Service Model Editor 77

92 Defining relationships between component instances 7 (optional) To delete lines, click the Delete Line button that is directly under the line you want to delete. 8 To start the search, click Find. TIP To save the search statement for reusing later, click Add to Saved Finds. Using smart select With smart select, you can choose to select only component instances in the current view which match the attributes you specify. The smart select attributes include In Model (any view) Out of Model (any view) New (sandbox view) Edited (sandbox view) Production Components (sandbox view) Components With No Cell (any view) Components With Cell but Out of Model (any view) To use smart select 1 With a View open, choose Edit=>Select. 2 Click on the appropriate attributes to select. The component instances which match the specified attributes are selected. Defining relationships between component instances Impact relationships define how status propagation is passed from the provider component instance to the consumer component instance. An active relationship is an impact relationship and indicates that the status of the consumer instance depends on the status of the connected provider instance. An inactive relationship means that no dependency exists or that the dependency is irrelevant to the model; in either case, an impact relationship does not exist. 78 BMC Impact Solutions Service Modeling and Publishing Guide

93 Creating a component relationship in BMC Impact Service Model Editor Whenever the status of the provider instance changes, it is propagated to the connected consumer component instance. For each component instance for which you are creating relationships, you must know whether it is a consumer or a provider for the related component its relationship state value (active or inactive) its status propagation model value (relationship policy) After you have created relationships, test them to verify that they function in the way that you intended. See Associating events with a component instance on page 86. Creating a component relationship in BMC Impact Service Model Editor You can create consumer/provider relationships for components in BMC Impact Service Model Editor by drawing lines between components in the View window using the Create Relationship command TIP When you place components in a View, place them such that provider components are below consumer components. To create a relationship by using draw mode 1 In the View window, on the toolbar, click. The default relationship direction is from provider to consumer. If necessary, you can change it to consumer to provider by clicking on the arrow next to the tool. In draw mode, the cursor changes to. 2 Draw a relationship line from provider to consumer by clicking at the top of the provider component and moving to the bottom of the consumer component, and then click again. TIP To delete a graphic line that you have started and do not want to complete, press Esc. Chapter 4 Building a service model in BMC Impact Service Model Editor 79

94 Creating a component relationship in BMC Impact Service Model Editor 3 On the toolbar, click Selection and right-click on the relationship line you just drew. Where to go from here To specify other impact relationship attributes, see To specify other impact relationship attributes on page 82. To learn about creating relationships using the commands, continue with the next section. To create relationships by using menu commands 1 In a View with component instances that need relationships defined, take one of the following actions: On the toolbar, click Create a new Relationship. From the menu bar, choose Edit => Create Relationship. In a View window, right-click on a component, and choose Create Relationship. 2 In the Create Relationship Properties dialog box, in the Consumer List area, click Add. 80 BMC Impact Solutions Service Modeling and Publishing Guide

95 Creating a component relationship in BMC Impact Service Model Editor Figure 9 Create Relationship dialog box 3 In the Find window, locate the component instances that function as the consumer in an impact relationship. For information about the Find command, see Finding component instances on page 71. You can add more than one component instance (using basic Windows selection) to either the Consumer List box or the Provider List box. 4 In the Provider List area, click Add. 5 In the Find window, locate and choose the component instance that functions as the provider in the impact relationship. If there are multiple component instances in the Consumer List, you can add only one provider component instance; the one that is the provider for each of the component instances in the consumer list. Chapter 4 Building a service model in BMC Impact Service Model Editor 81

96 Creating a component relationship in BMC Impact Service Model Editor WARNING Avoid creating circular relationships in which an component instance can propagate events to itself. For example: instance 1 > instance 2 > instance 1 again. Publishing will fail if loops (circular relationships) are created within the service model. 6 (optional) To switch the contents of the two lists (make the consumer the provider and vice versa), click Swap List Contents. Where to go from here To specify other impact relationship attributes, see To specify other impact relationship attributes on page 82. To specify other impact relationship attributes 1 On the toolbar, select Selection and right-click on a relationship line. 2 Choose Edit Relationship Properties. 3 In the Edit Relationship Properties dialog box, for the Activity options, select Active or Inactive. Active the status of the provider component instance is propagated to the consumer component instance. Inactive the status of the provider component instance is not propagated to the consumer component instance. 4 In the Relationship Policy list, select one of the pre-defined status propagation models: Direct the status of the consumer component instance may be identical to that of its provider component instance, depending on the events directly affecting the consumer s status, which is also taken into account. Decreasing the status of the consumer component instance is less critical than that of the provider component instance by one level. For example, if the provider status is WARNING, the consumer status is INFO. Increasing the status of the consumer component instance becomes more critical than that of its provider component instance by one level. For example, if the provider status is WARNING, the consumer status is MINOR. NOTE BMC Impact Service Model Editor verifies that the impact relationship is associated with a valid status propagation model. 82 BMC Impact Solutions Service Modeling and Publishing Guide

97 Assigning related component instances to cells 5 In the Status Weight box, accept the default value or enter a number for the consumer object. (Status weight is used in the WEIGHTED_CLUSTER status computation model.) 6 (optional) In the Description box, enter an explanation of the relationship that is meaningful to your enterprise. 7 Click OK. WARNING If you attempt to create a relationship between two components that already have a relationship between them, BMC Impact Service Model Editor displays an error message. Even if the original impact relationship was created outside of BMC Impact Service Model Editor, for example, through BMC Topology Discovery, BMC Impact Service Model Editor detects it. Figure 10 shows an example sandbox View after some relationships were created. Figure 10 Drawing relationships Assigning related component instances to cells After you have grouped your related component instances of the service model and determined on which cells to publish them, you are ready to assign the related components to the specified cells. Chapter 4 Building a service model in BMC Impact Service Model Editor 83

98 Updating relationships First, identify the target cells that share component relationships. Next, in the cells that share relationships, make entries in each mcell.dir file to identify the other related cells. For example, you intend to publish different component instances of your model across five different cells (1, 2, 3, 4, and 5), but only three cells (1, 3, 5) share a relationship. The mcell.dir file of cell 1 should have entries identifying cells 3 and 5; the mcell.dir file of cell 3 should have entries identifying cells 1 and 5; and the mcell.dir file of cell should have entries identifying cells 1 and 3. To assign related component instances to cells 1 In an active View window, select one or more of the component instances and do one of the following: Right-click and choose Edit Component Properties. From the menu bar, choose Edit => Edit Component Properties. The General tab of the Edit Component Properties dialog box displays the corresponding component type in the component type hierarchy. The component instance name is displayed in the Component Name box. If you chose more than one component instance, the Edit Multiple Component Properties dialog box is displayed. 2 In the Edit Component Properties dialog box (or Edit Multiple Component Properties dialog box), in the Cell box, select the cell to which you want to publish the components. 3 To assign other related components to a different cell, select them in the View window, and repeat steps 1 and 2. Where to go from here To continue with the creation of a service model, see Associating events with a component instance on page 86. To learn about updating and deleting relationships, continue with the next section. Updating relationships You can change the properties for an existing relationship, but you cannot add or delete the consumer or provider instances, nor can you swap the consumer and provider nodes. 84 BMC Impact Solutions Service Modeling and Publishing Guide

99 Deleting relationships To edit one or more impact relationships 1 In the View window, do one of the following: Select one or more relationship graph lines, right-click and choose Edit Relationship Properties. Select one or more relationship graph lines and from the menu bar, choose Edit => Edit Relationship Properties from the menu bar. Select one or more the relationship graph lines, set the focus on the Properties window, and click Edit. If more than one relationship is selected, all are listed in the Edit Multiple Relationship Properties window. 2 Enter a new value in the Activity, Relationship Policy, Status Weight, and/or Description boxes. If more than one relationship was selected: for each of the boxes, values are filled in if they are the same for all relationships listed; if even one relationship has a different value in a property box, the box is blank the changes you make are applied to all relationships listed in the Edit Multiple Relationship Properties dialog box For more information about the properties, see To specify other impact relationship attributes on page 82. TIP You can select multiple components and multiple relationships and then open the Edit Relationship Properties dialog box. Deleting relationships When you delete a relationship, the component instances remain in the service model. The relationship is recorded as to be deleted in the user sandbox and it is immediately removed from the SME View. However, prior to promoting the change, if you activate the Show/Hide Deleted Components toggle button in the toolbar, the deleted relationship can be seen in the View if you re-expand the graph. Relationships that are to be deleted are, by default, rendered in red, though this option can be changed in the Personal Options dialog. Chapter 4 Building a service model in BMC Impact Service Model Editor 85

100 Associating events with a component instance When a component is deleted, all relationships referencing the component (provider and consumer) are automatically deleted to maintain the consistency of the service model. To delete a relationship 1 In the View window, select the relationship line that you want to delete and do one of the following: Right-click and choose Delete from CMDB. From the menu bar, choose Edit => Delete from CMDB. 2 In the confirmation window, verify that you are deleting the intended object, and click OK. 3 Select File=>Promote All Sandbox Changes to remove the relationship from the production model. Associating events with a component instance When an event is received by a cell, its event alias slot is checked for a value. If this value does not exist, the cell uses an alias association formula to construct an alias. The constructed alias must match the value you entered in the Alias box on the Status and Alias tab in the Create (or Edit) Component Properties dialog box. This section describes how to create the formula. For more information about event alias association, see Event associations on page 38. WARNING Only one promotion can be processed at a time. If you submit a promotion while a previous promotion is being processed, the second promotion will not start until the second one is complete. Event class definitions must be the same in all SIM cells. If you add custom event classes, you must manually modify the KB of each cell, recompile the KB, and then restart each cell. To create an event alias association 1 From the menu bar, choose Tools =>Alias Formulas. 2 In the Event Alias Associations dialog box, click Add. The list of existing alias event associations displays. To sort either column, click in the column heading. 86 BMC Impact Solutions Service Modeling and Publishing Guide

101 Associating events with a component instance 3 In the Edit Event Alias Associations dialog box, in the Name box, enter a name for the event association. Figure 11 Creating an alias association 4 In the Event Match Criteria area, in the Event Class box, select an event class from the list. BMC Impact Service Model Editor looks at the first available cell and uses its event classes in the list. When an event comes in, its event class has to match the event class or a subclass of the event class before the alias formula is even considered. 5 (optional) In the Match Attributes box, choose attributes and enter values to refine which events (within the event class) will generate aliases. Chapter 4 Building a service model in BMC Impact Service Model Editor 87

102 Associating events with a component instance Figure 12 Defining the events to be processed by the alias formula For each attribute you choose, select one of the conditional operators, as described in Table 23, and enter a value in the text box to further define the events that are used to generate aliases using this formula. Table 23 Conditional operators anything Description of conditional operators Description the attribute can contain any value and is not used as a selection criteria contains has prefix has suffix equals If every attribute listed has anything that means that every incoming event that belongs to the event class will pass through alias formula processing the characters you enter in the text box occur someplace in the value the value starts with the characters you enter in the text box the value ends with the characters you enter in the text box the value exactly matches the characters you enter in the text box If you use more than one attribute, each condition must test true (the Boolean operator between the selection criteria phrases is AND) before the alias formula process is performed. For example, in Figure 13 on page 89, the search phrase would read: Hostname contains SALLOG and IP address equals Both conditions must be true for the event to be selected for alias processing. 88 BMC Impact Solutions Service Modeling and Publishing Guide

103 Associating events with a component instance Figure 13 Example of match attributes 6 In the Alias Formula area, use the Attribute, Text, and Function buttons in any order and as many times as needed to build the formula: A To insert an attribute in the formula, click the Attribute button. The attributes shown are those that belong to the event class you selected in the Event Definition area. When an attribute is selected, the control shows the attribute name, and the preview area is updated to show the syntax of the formula as it currently exists. TIP If your formula for a component instance (CI) contains the mc_host slot with a host name value, then the mc_host slot of the matching event definition should also contain the host name value, not the IP address, of the CI. For example, if you assign the mc_host slot in your formula the value mycomputer.abc.com, then the mc_host slot of the incoming event should contain the same host name value, not the IP address. You can check with your system administrator for the correct Domain Name System (DNS) resolution if the object represented by the component instance experiences host name resolution errors. B To insert literal text (for example, a period, semi-colon, the word Oracle), click on the Text button. In the text box, type the literal text that you want in the alias formula. Literal text appears in the first part of the alias formula with data type definitions. C To insert a function that defines the data type and an expression in the formula, click on the Function button. Type the function and choose the data type. For a list of functions you can use, see BMC Impact Solutions Knowledge Base Development Reference Guide. Chapter 4 Building a service model in BMC Impact Service Model Editor 89

104 Associating events with a component instance D (optional) To change the order of the elements in the alias formula, select the part of the formula you want to move and click the Move arrow button as appropriate. E (optional) To delete one of the elements in the alias formula, select the part of the formula you want to delete and click the Delete button. 7 When the alias formula is complete, click Save. Where to go from here To continue with the creation of a service model, see Promoting the service model on page 103. To learn about editing and deleting an event alias association, and adding an alias to a component instance, continue with the next section. To edit an event alias formula 1 Choose Tools => Alias Formulas. 2 In the Event Alias Associations dialog box, select an existing alias computing formula. 3 Click Edit. 4 In the Edit Event Alias Association dialog box, make changes as needed. For details about each field, see To create an event alias association starting with step 4 on page When your changes are complete, click OK. To delete an event alias formula 1 Choose Tools =>Alias Formulas. 2 In the Event Alias Associations dialog box, select an existing alias computing formula. 3 Click Delete. 90 BMC Impact Solutions Service Modeling and Publishing Guide

105 Working with timeframes and service schedules To add an alias to a component instance 1 In an active View window, select a component instance and either right-click the component instance and choose Edit Component Properties choose Edit => Edit Component Properties from the menu bar. 2 On the Status and Alias tab, click Add Alias. 3 In the Input box, enter the alias name and click OK. Each alias you enter is listed in the Aliases box. 4 (optional) Enter additional aliases (one for each event that can potentially affect the status of the component instance). 5 (optional) To edit an alias name, in the Aliases box, select the alias and click Edit. 6 (optional) To delete an alias, in the Aliases box, select the alias and click Delete. 7 Click OK. Edits on this tab are not saved to the BMC Atrium CMDB until you click OK. TIP To search for the component instances that use a specific alias, use the Conditional Find tab in the Find dockable window. One of the attributes available in the Select list box is Aliases. You must use LIKE as the relational operator. Where to go from here To learn about creating service schedules and assigning components to service schedules, continue with the next section. Working with timeframes and service schedules You edit service schedules using the Schedules Editor function of BMC Impact Service Model Editor. Schedule information is stored in the BMC Atrium CMDB and can be viewed in BMC Impact Portal and BMC IX. If a schedule is not selected for a component, the component will have a default schedule of 24 x 7 x 365 (always in schedule). Chapter 4 Building a service model in BMC Impact Service Model Editor 91

106 Icons used in the service schedule and timeframes editors After service schedules are created, you can assign components to schedules in the Edit Component Properties dialog box as described in Assigning components to service schedules on page 99. Full Access, Service Administrators, and Service Managers user groups have access to the schedule editor. Icons used in the service schedule and timeframes editors Table 24 contains descriptions of the functions of icons used in the service schedule and timeframe editors. Table 24 Icon Service schedule and timeframes editors icons Function Edit the selected service schedule or timeframe Create a new service schedule or timeframe Copy of the selected service schedule or timeframe Show Usages of components assigned to the selected service schedule or timeframe. Opens the Timeframe - Components and Schedule dialog box, which lists the components and schedules currently associated with the timeframe. If you are creating a new timeframe, these lists will not contain any components or schedules. Delete the selected service schedule or timeframe Working with timeframes Service schedules are built from timeframes, which can be created and edited using the Timeframe Edit dialog box of BMC Impact Service Model Editor as shown in Figure BMC Impact Solutions Service Modeling and Publishing Guide

107 Working with timeframes Figure 14 Timeframe Edit dialog box Table 25 provides descriptions of the fields in the Timeframe Edit dialog box. Table 25 Timeframe Edit field descriptions (part 1 of 2) Name Description Usages (button) Start, End, and Duration Name of the timeframe Description of the timeframe Opens the Timeframe - Components and Schedule dialog box, which lists the components and schedules currently associated with the timeframe. If you are creating a new timeframe, these lists will not contain any components or schedules. Period when the timeframe begins and ends, and the duration of the timeframe. Changing the duration will change the value in the End field, and vice-versa. The individual time zone of each component s BMC Impact Manager will be used in timeframe calculations. Chapter 4 Building a service model in BMC Impact Service Model Editor 93

108 Working with timeframes Table 25 Timeframe Edit field descriptions (part 2 of 2) Recurrence pattern Range of recurrence Defines the frequency in which the timeframe recurs. Changing the selection in the left side list changes the options available on the right side. Besides the Daily, Weekly, Monthly, and Yearly timeframe options, you can select individual dates that are part of the timeframe by selecting Date List and choosing dates from the displayed calendar. Defines the starting and ending date range for the recurrence. Optionally, instead of choosing an end date, you can enter the number of recurrences for the timeframe. To create or edit a timeframe 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Timeframes tab, click the New icon to create a new timeframe or click the Edit icon to edit an existing timeframe. 3 In the Timeframe Edit dialog box, enter or modify the appropriate information in the fields available in the Timeframe Edit dialog box. For more information about the Timeframe Edit dialog box, see Table 25, Timeframe Edit field descriptions, on page Click Save to save the timeframe and make it available for use in the Schedules Editor. To copy a timeframe 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Timeframes tab, select a timeframe to copy. 3 Click the Copy icon. 4 In the Timeframe Edit dialog box, modify the fields for the copied timeframe as appropriate. The copied timeframe name is appended with the prefix Copy of. For more information about the Timeframe Edit dialog box, see Table 25, Timeframe Edit field descriptions, on page Click Save. 94 BMC Impact Solutions Service Modeling and Publishing Guide

109 Working with service schedules To list the service schedules and components that are associated with a timeframe 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Timeframes tab, select a timeframe. 3 Click the Show Usages icon. In the Timeframe - Components and Schedule dialog box is a list of the components and schedules currently associated with the timeframe. To view components associated with the selected timeframe, click the Components tab. To view service schedules containing the selected component, click the Schedules tab. 4 Click Close. To delete a timeframe 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, select one or more timeframes from the list of timeframes. 3 On the Schedules tab, click the Delete icon. To view the schedules that make use of a given timeframe, on the Timeframes tab of the Schedules Editor dialog box, click Show Usages. See To list the service schedules and components that are associated with a timeframe on page Click Delete. Working with service schedules You create and modify service schedules in the BMC Impact Service Model Editor Schedule Edit dialog box as shown Figure 15. Chapter 4 Building a service model in BMC Impact Service Model Editor 95

110 Working with service schedules Figure 15 Schedule Edit dialog box To create or edit a service schedule 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Schedules tab, click the New icon to create a new service schedule or click the Edit icon to edit an existing service schedule. 3 In the Schedules Edit dialog box, enter or modify the appropriate information in the fields, as shown in Table 26. Table 26 Schedule Edit field descriptions Schedule name Name of the service schedule being created or edited Description Description of the service schedule Usages (button) Opens the Schedules - Components Assigned to this Schedule dialog box, which lists the components and component descriptions currently associated with the selected schedule. 96 BMC Impact Solutions Service Modeling and Publishing Guide

111 Working with service schedules Table 26 Schedule Edit field descriptions Timeframes in this schedule Information on what timeframes are part of the service schedule, what timeframes are Exceptions Within During Schedule, and what timeframes are available. Any time period that is not part of a service schedule is considered Off Schedule. Available Timeframes, the center panel, contains the timeframes that are available to be added to the During Schedule and Exceptions Within During Schedule periods. During Schedule Timeframes, the left panel, contains the timeframes during which the associated components exists in the service schedule period (as opposed to being Off Schedule). Add or remove timeframes from the list by using the arrows between During Schedule Timeframes and Available Timeframes. Timeframe details Exceptions Within During Schedule, the right panel, contains the timeframes during which the associated components are treated as Off Schedule even though the time exists within the During Schedule period. Opens the Timeframe Details dialog box listing the times, dates, and recurrence periods of the selected timeframe. 4 Click Save. To copy a service schedule 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Schedules tab, select a service schedule from the list. 3 Click the Copy icon. 4 In the Schedule Edit dialog box, modify the fields for the copied service schedule as appropriate. For more information about the Timeframe Edit dialog box, see Table 26, Schedule Edit field descriptions, on page Click Save. Chapter 4 Building a service model in BMC Impact Service Model Editor 97

112 Working with service schedules To display the component instances that are associated with a service schedule 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Schedules tab, select a service schedule from the list. 3 Click the Show Usages icon. In the Timeframe - Components and Schedule dialog box is a list of the components and schedules currently associated with the timeframe. You can view associated components on the Components tab and associated service schedules on the Schedules tab. 4 Click Close. To delete a service schedule 1 From the menu bar, choose Tools => Edit Schedules. 2 In the Schedules Editor dialog box, on the Schedules tab, select one or more service schedules from the list. 3 Click the Delete icon. A Delete Confirmation dialog box is displayed, informing you that after deletion, all components using the deleted schedules will be assigned to the current default schedule. To view the component instances that are associated with a given service schedule, on the Schedules tab of the Schedules Editor dialog box, click Show Usages. See To display the component instances that are associated with a service schedule on page Click Delete. Where to go from here After you create service schedules, you assign components to the schedules. See Assigning components to service schedules on page BMC Impact Solutions Service Modeling and Publishing Guide

113 Assigning components to service schedules Assigning components to service schedules You can assign one or more components to service schedules by launching the Schedules Editor from the Edit Component Properties dialog box, Schedule tab, as shown in Figure 16. Figure 16 Schedules Editor section of Edit Component Properties dialog box To assign components to service schedules 1 Select one or more components in the active View to which you want to assign to a service schedule. 2 Choose Edit=>Edit Component Properties. 3 On the Schedule tab, in the Schedule pane, click Select. The Select a Schedule dialog box contains the During Schedule and Exceptions Within During Schedule timeframes. By default, components are assigned the always-in-during Service schedule (24 x 7 x 365). To choose a schedule for the components, select the schedule from the Schedules pane and click OK. To edit an schedule, select a schedule and click Edit to display the Schedules Editor. For more information about editing schedules see To create or edit a service schedule on page 96. To view what component instances are using the selected schedule, click Usages. To view the details of what times and dates are specified in a selected timeframe, click Timeframe Details. Chapter 4 Building a service model in BMC Impact Service Model Editor 99

114 Granting access to service model objects 4 Click OK. Granting access to service model objects You define and maintain BMC Impact Service Model Editor user groups and permissions in the BMC Impact Portal. To modify user group permissions, go to the BMC Impact Portal, open the Configure tab, and under Tasks, select User Groups. To add users to these user groups, go to the BMC Impact Portal, open the Configure tab, and under Tasks, select Users. For more information, see BMC Portal Getting Started. Table 27 describes default BMC Impact Service Model Editor user groups and their corresponding rights. Table 27 Default user groups and rights for BMC Impact Service Model Editor User role Rights Service Administrators, save View Service Executives, create/edit component and relationship instances Service Managers - Senior publish service models view publication history reinitialize to a cell import and export service model data Service Managers save View create/edit component and relationship instances view publication history Service Operators - Senior Service Operators read only Granting permissions to individual service model objects By default, BMC Impact Service Model Editor user groups that have permissions to create and edit component and relationship instances are: Service Administrator, Service Manager - Senior, and Service Manager. You can override these default permissions for individual component instances. 100 BMC Impact Solutions Service Modeling and Publishing Guide

115 Granting permissions to individual service model objects To grant permissions to individual component instances 1 With the component instance in an open View, select the component and do one of the following: Right-click and choose Edit Component Properties From the menu bar, choose Edit => Edit Component Properties. 2 In the Edit Component Properties dialog box, on the Permissions tab, select the appropriate options. Figure 17 Changing access for an individual component instance User groups with Unassigned selected do not see the object. 3 Click OK. NOTE When you modify user access permissions in the BMC Impact Service Model Editor, they are effective immediately in BMC Impact Service Model Editor. For the changes to appear in Impact Portal, they must be promoted from BMC Impact Service Model Editor and you must then log out and then log on to Impact Portal. For permissions at the CI (component) level, you need not log out and log into the Portal portal for the permissions to take effect. Chapter 4 Building a service model in BMC Impact Service Model Editor 101

116 Testing the service model Testing the service model Before promoting and publishing the components in your sandbox service model, you may test them by sending the component instances and relationships to a test cell that you have previously created specifically for the purposes of testing. BMC Impact Service Model Editor users having the correct permissions (set up in the BMC Portal) have their own individual test environments. From the BMC Impact Service Model Editor, you can send component, relationship, and management data to a cell that has been previously created exclusively for testing by using the Send to Test option on the File menu. (if the relationship View option is set to show non-impact relationships, the Send to Test option is not available.) You can send the sandbox service model to a test cell before promoting it into the production environment. After the test is initiated, the following events occur: existing data in the test environment is cleared components and relationships, including production components, as well as those in the sandbox, are sent to the test environment. Management data is also sent. if no impact relationships are visible in the selected view, or if components exist which are not part of an impact relationship, a dialog box is displayed warning the user that the test components being sent do not have impact relationships Testing component relationships After you have set up a relationship, you can test it by posting events against the provider component in the relationship and observe the resulting status of the consumer component in the relationship. Testing event associations After you have set up event alias associations, in the component instance and by creating an alias formula, you need to verify that the association occurs correctly. In the BMC Impact Explorer console, open the Events tab. When an incoming event is associated with a component instance, the mc_smc_type and mc_smc_id slots will have values. If the slots are empty, the event is not associated. In the BMC Impact Service Model Editor, check the component alias and the event alias formula. 102 BMC Impact Solutions Service Modeling and Publishing Guide

117 Promoting the service model To send components to a test cell 1 Choose File => Send to Test Objects in Current View. If there are no impact relationships for the components in the current View, a warning dialog box is displayed. Choose Yes to continue, or No to stop. If there are no test cells available in the current environment, an error dialog box is displayed and the process is stopped. If the send to test is successful, a dialog box is displayed indicating that the test dataset has been populated. Management data is copied automatically to the test environment. 2 Close the dialog box. Promoting the service model After promoting component instances in BMC Impact Service Model Editor, these changes are stored in the production dataset (BMC.ASSET) in the BMC Atrium CMDB and are automatically published (by default) to the assigned cells. When you service model data is successfully to the cells, the BMC Impact Publishing Server updates the BMC.IMPACT.PROD dataset, which mirrors the last successful publish to the cells. About the publishing process Promotion and publishing are decoupled. Promotion is initiated and controlled from BMC Impact Service Model Editor, while publication is controlled by BMC Impact Publishing Server. There are two modes of running the BMC Impact Publishing Server. In automated mode, by default, publication is initiated by the completion of a reconciliation job run, such as after a promotion. In manual mode, publication is initiated from CLI commands. Note that a successful promotion does not guarantee that the automated publication will also be successful. For more details about automated publishing, see Chapter 8, Managing BMC Impact Publishing Server. Chapter 4 Building a service model in BMC Impact Service Model Editor 103

118 Before you promote During the publishing of a service model, new or modified service model components and their relationships are selected from the BMC.ASSET dataset in the BMC Atrium CMDB and copied to respective BMC Impact Manager cells. The objects in BMC.ASSET are compared to any previously published instance in BMC.IMPACT.PROD and the changes between them are sent to the cell. BMC.IMPACT.PROD is then updated with the changes. After events that affect service component instances are received by the cell, you can monitor status changes using BMC Impact Explorer or BMC Portal for the published component instances. Before you promote To ensure a successful promotion and publication of the service model, verify that: each component instance is assigned to a cell all target cells that are registered in the BMC Impact Portal are running and have a live connection with the BMC Impact Publishing Server event types are associated with component instances the BMC Impact Publishing Server is running in automated mode by using the CLI command psstat. This command should return Started - Automated mode. your user account belongs to one of these user groups: Service Administrator, Service Manager, or Service Manager - Senior (these are the default user group assignments; you may change them in the BMC Impact Portal) the SIM class definitions are in sync. The BMC Impact Publishing Server validates the class definitions and establishes a live connection with BMC Impact Portal, the BMC Atrium CMDB, and the cells before submitting the publication. Submitting a promotion When you submit a promotion, the Promotion Preview dialog box offers the opportunity to compare your unpromoted sandbox service model component instances and relationships with those that have already been promoted so that you can verify the work done in the current editing session. When you click Begin Promotion, service model objects (component instances, impact relationships, and management data) shown in the preview are promoted (and subsequently automatically published). Before you begin Verify the items listed in the section Before you promote on page BMC Impact Solutions Service Modeling and Publishing Guide

119 Submitting a promotion To promote all sandbox component instances and relationships 1 Start the promotion by doing one of the following: On the toolbar, click Promote. From the menu bar, choose File => Promote All Sandbox Changes. In a View window, right-click and choose Promote All Sandbox Changes. TIP If promote service model options are unavailable, you may not have the permissions to promote component instances. For information on configuring user rights, see BMC Portal Getting Started. 2 In the Promotion Preview dialog box, in the Objects to be Promoted area, choose how you want to filter the list of objects that you see. When you filter the list, it only affects what is visible, not what will be promoted. All items will be promoted. In the first Show list, choose All, Components, Relationships, Components and Relationships, or Management Data. In the second Show list, choose All Actions, New Objects, Changed Objects, or Deleted Objects. The component instances and relationships to be promoted are listed in the left pane. 3 In the results pane, review the list of objects. The default sort order of objects is by Action, then Type (component or relationship), and then by Object Name. To change the sort order, click in the column heading. The icons in the Action and Type columns are defined in Table 28. The icons in the Class column match the icons associated with the component type in the Templates dockable window. Table 28 Icons in Objects-to-be-Published pane Column heading Icon Description Action object was deleted object was added object was modified Chapter 4 Building a service model in BMC Impact Service Model Editor 105

120 Submitting a promotion Table 28 Icons in Objects-to-be-Published pane Column heading Icon Description Type component relationship timeframe or service schedule 4 In the Comparison of Sandbox and Promoted Property Values area, for the Show options, select Changed Properties or All Properties for the component instances you selected in the Objects to be Promoted pane. 5 Select one or more objects in the left pane and, in the right pane, compare the new and previously published property values to verify that the new data is correct before you publish it. TIP To hide either the Objects to be Promoted pane or the Comparison of New and Promoted Property Values pane, click on the quick expansion arrows (tiny black arrows) between the panes. You can compare published and newly created, changed, or deleted component instances independently of the publication process by choosing Tools => Compare Sandbox to Production. 6 Click Begin Promotion. The Promotion in Progress dialog box is displayed, along with the elapsed time since the promotion was started. Even if BMC Impact Service Model Editor is shut down and restarted, the elapsed time will reflect the total time since the promotion was originally started. 7 (optional) To stop the promotion, in the Promotion in Progress dialog box, click Stop. Closing the dialog box does not stop the promotion; the promotion continues in the background. 8 (optional) To exit BMC Impact Service Model Editor, click Exit SME, then click the appropriate selection on the confirmation dialog box. 9 A status message indicates the success or failure of the promotion request. 106 BMC Impact Solutions Service Modeling and Publishing Guide

121 Verifying promotion status If the promotion and subsequent automated publication processes are successful, the service model is available to the specified cells and you can monitor the component instances in BMC Impact Portal and in BMC Impact Explorer. For troubleshooting information, see Initial source parameters on page 208. Where to go from here To learn about verifying promotion status, continue with the next section. Verifying promotion status After you submit a promotion request, you can view its status in the Promotion in Progress dialog box that displays after a promotion is requested. After the promotion process completes, a dialog box will display indicating whether the promotion succeeded or failed. If the promotion fails, the Promotion Status dialog box declares a promotion failure along with the error, a timestamp, and the user name of the submitter. Click OK to dismiss the dialog box. Note that a publication success or failure is not shown in the dialog box, but can be viewed in the Promote and Publish History dialog box (Tools => Promote and Publish History) or using the pshowlog command. For more information about CLI commands, see Chapter 9, BMC Impact Publishing Server CLIs. Chapter 4 Building a service model in BMC Impact Service Model Editor 107

122 Working with publication logs Working with publication logs This section contains general guidelines to remember when working with publication logs. After you submit a promotion request, the Promotion in Progress dialog box opens automatically, enabling you to monitor the progress of the promotion request. However, promotion results dialogs only report success or failure of a promotion and do not offer information about publication status. More detailed information about each publication is available in BMC Impact Publishing Server log files. A log exists for every publish request containing detailed information as to why publication failed and can be consulted to diagnose a publication failure. All publish logs are available in BMC Impact Service Model Editor's publish history. Publish logs can be retrieved in user-friendly format via the CLI command pshowlog (see pshowlog Obtaining the XML log in user-friendly format on page 281). Publish logs can also be retrieved via the CLI command plog (see plog Obtaining the XML log for a request on page 265). It is recommended that you give every promotion a unique description because promotion descriptions are found in the publication log and will make locating each publish easier. Another way to find the correct publication in the log is to use the promotion id. BMC Impact Publishing Server includes detailed messages from the different components (such as BMC Impact Portal, BMC Atrium CMDB, and BMC Impact Managers) it communicates with. To understand and troubleshoot these messages, consult the documentation of those components. Viewing promotion and publication history At any time, you can use the Promote and Publish History command in BMC Impact Service Model Editor to review previous promotion and publication information, including failures. The Promote and Publish History command displays the status and date and time of requests. Information in the Publication errors section of the Publish tab can help you troubleshoot publication failures. To view promotion history 1 From the menu bar, choose Tools => Promote and Publish History. 2 To view promotion details, select the Promotion tab, then select the promotion for which you want to see details in the Promote History table area. 108 BMC Impact Solutions Service Modeling and Publishing Guide

123 Working with publication logs The list of recent promotions is in reverse chronological order, that is, the most recent is listed first. To view publication history 1 From the menu bar, choose Tools => Promote and Publish History. 2 To view publication details, select the Publish tab, then select the publication for which you want to see details in the Publication History table area. The list of recent publications is in reverse chronological order, that is, the most recent is listed first. Viewing publication history details This section contains information on viewing publication history details. To view publication history details 1 From the menu bar, choose Tools => Promote and Publish History. The list of recent publications is in reverse chronological order, that is, the most recent is listed first. By default, 100 publication log files are saved; when the 101st log is saved, the first log is deleted. All BMC Impact Publishing Server requests are counted (not only publish and initialization, but also classinfo (for example, export) requests). You can change the RequestHistorySize parameter in pserver.conf to modify the default number of logs saved. 2 To view publication details, select the Publication tab, then select the publication for which you want to see details in the Publication History table area. A On the Publication Details tab, review the detailed information for the publication you selected. Failures are displayed in red. If the failure is the result of a particular component instance, the component type and component name are included. To open a View with the component instance, select the failure and click Open in New View. B On the Publication Errors tab (available only if there were failures associated with the selected publication), review the failure information. You can sort on any column and, if the column width limit truncates the text, the tooltip displays the complete text string. Chapter 4 Building a service model in BMC Impact Service Model Editor 109

124 Modifying and deleting service model data C In the Recommended Action area, review the action to correct the problem with publish. NOTE You can replace the action recommended by BMC Software, add to it, or modify it by editing the pslog_error_solutions.properties file located in the BMC_PORTAL_KIT_HOME\appserver\websdk\tools\jboss\server\all\conf\resourc es\en_us\smsconsoleserver directory on the server running BMC Portal. 3 To close the dialog box, click Close. Modifying and deleting service model data For published service model data, changes and deletions are restricted to the original source of the data. Objects delivered to the SIM cell from BMC Atrium CMDB must be edited and deleted in BMC Impact Service Model Editor (or BMC Atrium CMDB) and objects from the CLI command pposter must be changed and deleted using a BAROC source file and pposter. Published data is protected from modification or deletion by any form of Direct Feed. In other words, while published components are visible in BMC Impact Explorer, you cannot change or delete them in BMC Impact Explorer, nor with a rule, or the mposter command. If you first create a CI via a pposter and later publish that CI (same ComponentAlias) from BMC Atrium CMDB, then the DirectPublish CI is replaced by a BMC Atrium CMDB CI. If you first create a CI from publish from BMC Atrium CMDB then try to modify it via pposter, this fails because the DirectPublish environment is not the source of the CI. Organizing service component instances for monitoring Before you can monitor service model component instances that are in production (have been published) in the BMC Impact Portal and the BMC Impact Explorer, you must populate the console navigation tree in BMC Impact Service Model Editor. 110 BMC Impact Solutions Service Modeling and Publishing Guide

125 Organizing service component instances for monitoring The Console Navigation Tree dockable window provides a flexible way of organizing your service component instances under folders that you create. The tree that you create in BMC Impact Service Model Editor is visible in BMC Impact Portal, on the Configure tab, under Properties and in BMC Impact Explorer, from the Services View, the Services Group tab. The top-level folder of the hierarchical directory is useraccount/business, with useraccount representing the active BMC Impact Portal user account name. You create subfolders that meet the service monitoring requirements for your enterprise. Changes that are made to published service model component instances in the console navigation tree are immediately reflected in the BMC Impact Portal. To add a folder to the console navigation tree 1 In the Console Navigation Tree dockable window, navigate to and select the folder under which you want to create a folders. All service component folders must be created under the useraccount/business folder (which cannot be edited or renamed). The way you organize the folders and component instances is entirely dependent on your enterprise and the way you want to monitor the component instances in BMC Impact Portal and BMC Impact Explorer. 2 In the Console Navigation Tree toolbar, click Create Folder. 3 In the Create New Folder dialog box, in the text box, enter the folder name. 4 Specify the permission levels for the appropriate user groups. These permissions settings enable users to see the folder and its contents in BMC Impact Portal and BMC Impact Explorer. 5 Click OK. To rename folders 1 In the Console Navigation Tree dockable window, expand the Business folder under the useraccount folder. 2 Select the folder you want to rename. NOTE You can rename group folders, but you cannot rename component instances from the console navigation tree; you can rename them in a View. Chapter 4 Building a service model in BMC Impact Service Model Editor 111

126 Organizing service component instances for monitoring 3 On the Console Navigation Tree toolbar, click Rename Selected Folder. 4 In the Rename Folder dialog box, enter the new name. 5 Click OK. To move a folder and its component instances 1 In the Console Navigation Tree dockable window, expand the Business folder under the useraccount folder. 2 Select the folder or component instance that you want to move to another folder. You can only move those component instances which exist directly under a folder. Components which appear as providers to other component instances in the console navigation tree cannot be moved (that would be editing the model). 3 Drag the object to the new location. To copy folders 1 In the Console Navigation Tree dockable window, expand the Business folder under the useraccount folder. 2 Select the folder or component instance that you want to copy to another folder. 3 Control-drag the object to the new location. To define permissions for folders 1 In the Console Navigation Tree dockable window, navigate to and select the folder for which you want to define permissions. 2 On the Console Navigation Tree toolbar, click Edit Permissions. 3 In the Edit Permissions dialog box, specify the permission level for the appropriate user groups. 4 Click OK. NOTE Folder-level permission for the BMC Impact Service Model Editor is controlled by the BMC Portal. This means that if you create a folder in the BMC Impact Service Model Editor and assign specific access control permissions to that folder, the access control permissions from the BMC Portal override the permissions of the BMC Impact Service Model Editor. 112 BMC Impact Solutions Service Modeling and Publishing Guide

127 Organizing service component instances for monitoring To remove a folder or a component 1 In the Console Navigation Tree dockable window, expand the Business folder under the useraccount folder. 2 Select the folder you want to remove. 3 On the Console Navigation Tree toolbar, either click Remove Folders or components or right-click and choose Remove from the context menu. 4 In the Confirmation box, click Yes. To add a component to the console navigation tree 1 In the Console Navigation Tree dockable window, navigate to and select the folder under which you want to add component instances. 2 On the Console Navigation Tree toolbar, click Add a Component. 3 In the Find window, locate and select the components to add and click Add. For information on using the Find command, see Finding component instances on page 71. When you click Add, the component instances are automatically saved as part of the console navigation tree. You can also undock the Find window and drag component instances from the Find results pane to the console navigation tree. 4 (optional) Continue adding component instances using the Find command. NOTE When you add a component instance that has providers to a folder, you can drill down and see the providers in the console navigation tree, even if they are not published. To see component instances in the BMC Impact Portal that you see in the console navigation tree, you must publish them. When you expand the tree, BMC Impact Service Model Editor checks the BMC Atrium CMDB to see if there are changes to provider component instances, and if there are changes, the tree is refreshed. These provider component instances are not saved as part of the console navigation tree. Chapter 4 Building a service model in BMC Impact Service Model Editor 113

128 Working with BMC Impact Service Model Editor Views To add a component to the console navigation tree from a View 1 In the Console Navigation Tree dockable window, navigate to and select the folder under which you want to add component instances. 2 In an open View, select the component instances to add and do one of the following: Right-click and choose Add Components to Navigation Tree. On the menu bar, choose Edit => Add Components to Navigation Tree. To open component instances in a View 1 In the Console Navigation Tree dockable window, expand the Business folder under the useraccount folder. 2 Locate the component instances you want to open in a View. 3 Select the component instances and do one of the following: To open in a new View, on the Console Navigation Tree toolbar, click Open the selected components in a new view. To open in the current View, on the Console Navigation Tree toolbar, click Place the selected components in current view. Right-click on the component instances and choose Open in New View or Place in Selected View. You cannot move a folder into a View. To refresh the tree To query the BMC Atrium CMDB and redisplay the tree with the latest data, including provider component instances, on the toolbar, click Refresh navigation tree. Working with BMC Impact Service Model Editor Views Table 29 lists the topics covered in this section with page numbers. 114 BMC Impact Solutions Service Modeling and Publishing Guide

129 Saving, opening, renaming, and deleting Views Table 29 Topics covered in this section Topic Page Number To save a View 115 To open a saved View 116 To rename a View 116 To delete a View 116 Understanding visual cues in a View 117 Repositioning objects in a View 118 Controlling what you see in a View 118 Exploring consumer and provider paths 120 Refreshing the View 121 Repositioning the dockable windows 122 Showing topology views 122 Saving, opening, renaming, and deleting Views A View is a window into the service model, whether it exists in a sandbox environment, test environment, or the production environment. It may or may not encompass the entire service model, depending on the size of the service model and how the View is set up. Each View is unique to a user account. Each user can create and save multiple Views and multiple users can have many different Views into the same service model. To save a View 1 In an open, active View, choose File => Save View. 2 In the View Name box, enter a unique name for the View. The name of a saved View displays in the title bar of the View. 3 Click OK. Chapter 4 Building a service model in BMC Impact Service Model Editor 115

130 Saving, opening, renaming, and deleting Views To open a saved View 1 In the dockable panes area, click Views. 2 In the list of Views, locate the View you want to open and do one of the following: Double-click on the View name. Select the View and click on the View toolbar. Right-click and choose Open View. When you open a saved View, its component and relationship instances are verified against the definitions in the BMC Atrium CMDB. Depending on the number of objects contained in the View, this process can take some time. If any instance cannot be verified in the BMC Atrium CMDB, the View does not open. To rename a View 1 In the dockable panes area, click Views. 2 In the list of Views, locate the View you want to rename and do one of the following: Select the View and click on the View toolbar. Right-click and choose Rename View. 3 The selected row becomes editable; type a new name and press Enter. To delete a View 1 In the dockable panes area, click Views. 2 In the list of Views, locate the View you want to delete and do one of the following: Select the View and click on the View toolbar. Right-click and choose Delete View. NOTE When you delete a View, it does not affect the service model or the topology view. You are deleting only the View window, not any of the actual component or relationship instances in the BMC Atrium CMDB. 3 In the Confirm View Delete box, verify that you are deleting the correct View and click Yes. 116 BMC Impact Solutions Service Modeling and Publishing Guide

131 Understanding visual cues in a View Understanding visual cues in a View BMC Impact Service Model Editor is a graphically rich interface. The component types are depicted as unique icons in the Templates dockable window. Additionally, you have the option of defining colors for background, border, line styles. The definitions for the icons in Table 30 can be viewed in the Legend, available by choosing Window => Legend. Table 30 contains visual cues for components in the View. Table 30 Visual cues in a View Visual cue Icon Description a component instance that is set to In Model displays the In model Component icon a component instance that is set to Not in Model displays the Not in Model Component icon a component instance that has been edited is flagged with this icon in the top right corner a newly-created component instance is flagged with this icon in the top right corner a component that is set to be deleted becomes semitransparent and is flagged with this icon in the top right corner outline a component instance showing the mouseover effect that results as you drag the mouse cursor over the icon solid background a selected component instance has a solid background and can be moved, viewed, and edited Chapter 4 Building a service model in BMC Impact Service Model Editor 117

132 Repositioning objects in a View Repositioning objects in a View You can move objects in a View using a variety of methods: To quickly move all the objects in a View, click on the toolbar and move objects as needed. To layout the objects automatically, click on the toolbar. You can also manually move single or multiple objects in a View as described below. To reposition objects manually 1 In an active View, ensure that the mouse cursor is in selection mode. 2 Select an object or multiple objects. To select multiple objects as a group, draw a box around the appropriate objects. 3 Drag the object to the desired position. Controlling what you see in a View A service model may become quite large and not be entirely visible in the View window. To explore a service model you need to know how to adjust the graphical view use pan and zoom to focus on specific areas of the model exploring consumer and provider paths Table 31 describes each method of adjusting the graphical view. Table 31 Adjusting the graphical view Goal Action Toolbar button automatically align objects on the toolbar, click Auto-Layout or from the menu bar, choose View => Layout Objects fit all objects in the View on the toolbar, click Fit to View or window from the menu bar, choose View => Fit to View adjust the zoom factor on the toolbar, choose a value in the percentage list or from the menu bar, choose View => Zoom => value 118 BMC Impact Solutions Service Modeling and Publishing Guide

133 Controlling what you see in a View Table 31 Adjusting the graphical view Goal Action Toolbar button zoom in or out in predefined percentage intervals on the toolbar, click Zoom Out or Zoom In or Zoom Out from the menu bar, choose View => Zoom In or View => Zoom Out Zoom In grab and move objects see To use the pan and zoom tool on page 119. magnify an area of the model click the magnifier icon to turn on magnifier mode left- or right-click an area of the model to magnify that area. view the component objects in a topology view click the topology view icon to turn on the topology view view the component objects in component table show or hide deleted components show or hide modifier icons for each component click the Component Table View icon to turn on the component table view click the Show Deleted Components icon click the Show Modifier Icons icon To use the pan and zoom tool 1 Open a View window. 2 Capture the service model view in a outlined rectangle (panner) by using one of the following methods: From the menu bar, choose Window => Pan and Zoom. Click the Pan and Zoom dockable window. The actions you take in the Pan and Zoom dockable window with the panner rectangle are mirrored on the service model in the View window. 3 (optional) To zoom in, position the cursor over a corner of the panner and reduce the size of the panner. To zoom out, increase the size of the panner. 4 (optional) To resize or reposition the window, drag the panner. 5 (optional) Set the zoom percentage by adjusting the slider bar at the bottom of the Pan and Zoom window. Chapter 4 Building a service model in BMC Impact Service Model Editor 119

134 Exploring consumer and provider paths Exploring consumer and provider paths The relationships between consumers and providers are depicted with lines between the objects. The graph line that connects providers to consumers begins at the expansion handle atop the provider object and connects to the expansion handle at the bottom of the consumer object. By default, consumer objects are arranged above and providers are arranged below a specific node. To explore consumer and provider paths 1 In an active View window, ensure that the cursor is in selection mode. 2 To explore the consumer paths, click the collapsed expansion handle at the top of the component instance you want to explore. 3 To explore the provider paths, click the collapsed expansion handle at the bottom of the node. If the component renditions indicate other providers in the chain, you can continue clicking the expansion handles until you reach the last provider node (identifiable because it has no expansion handle). When you click on a + expansion handle, the server is always queried and an up-todate list of consumers or providers is displayed. 120 BMC Impact Solutions Service Modeling and Publishing Guide

135 Refreshing the View Table 32 Understanding expansion handles A component instance with expansion handles at the top and/or bottom functions as a consumer and/or provider in an impact relationship. To see the consumer (top +) or provider (bottom +) component instances, click on the expansion handle. A component instance with two consumer or provider expansion handles indicates that there are other related component instances that are not displayed. For example, clicking on the expansion handle for Database 1 displays all its providers, in this case, Computer System 3. Computer System 3 has additional consumers as indicated by the extra + symbol at the top of the component instance icon. Clicking the - symbol above Computer System 3 collapses all of its consumers, as shown. Clicking on the + symbol above Computer System 3 results in the display of all consumer component instances, as shown. Refreshing the View To validate the current component instances against their current class definitions in the BMC Atrium CMDB, do one of the following: On the toolbar, click Refresh. From the menu bar, choose View => Refresh. To refresh the list of component types, from the menu bar, choose Tools => Refresh Component Types. Chapter 4 Building a service model in BMC Impact Service Model Editor 121

136 Repositioning the dockable windows Repositioning the dockable windows To undock and move the Templates, Pan and Zoom, Find, Properties, Views, or Console Navigation Bar windows, do one of the following: Select one of the bars and drag it into the right pane of BMC Impact Service Model Editor. Right-click on the bar and choose Undock. To redock an undocked window, do one of the following: Click the X in the top right corner of the undocked window. Right-click in the title bar and choose Close. Showing topology views There are many configuration items in the BMC Atrium CMDB that do not have consumer/provider relationships and are not appropriate for service impact management. If non-impact relationships exist between such component instances in your active View, you can see this topology for the entire View. To show topology 1 In an active View window, from the menu bar, choose View, and then choose one of the following: Impact Relationships Non-impact Relationships All Relationships TIP You can redefine the line style for each type of relationship by selecting Tools => Options. See To define line styles for relationships on page (optional) In the same View, choose another relationship type to view its topology. 3 (optional) To see a legend of line styles, open the Relationship Legend box by choosing Window => Legend. 122 BMC Impact Solutions Service Modeling and Publishing Guide

137 Exporting and importing service model data Exporting and importing service model data You can export component instance definitions between different BMC Atrium CMDB datasets only if they contain the following values: DatasetId = BMC.ASSET ServiceModelSet = IN You cannot select a subset of this data for export. The data is exported as a series of files in XML format to a user-specified directory. You can import specified component instance definitions in XML format from another BMC Atrium CMDB dataset. To export service model data 1 From the menu bar, choose File => Export. 2 In the Look in box, choose the directory where you want to save the file. 3 In the Directory Name box, verify that the path is correct. NOTE In the Files of type box, do not change the file type; the files must be saved in XML format. 4 Click Export. To import service model data 1 From the menu bar, choose File => Import. 2 In the Look in box, locate the folder and select the file you want to import. 3 In the File Name box, verify the name of the file. 4 Click Import. 5 A dialog displays informing you that the import is in progress. 6 (optional) Close the dialog. The import process will continue in the background. A notification will display when the import process is complete. Chapter 4 Building a service model in BMC Impact Service Model Editor 123

138 Exporting class definitions from the BMC Atrium CMDB to a cells 7 To update the current View with the most recent data from the BMC Atrium CMDB, on the toolbar, click Refresh. 8 To search for the new data, open the Find dockable window. See Finding component instances on page 71. Exporting class definitions from the BMC Atrium CMDB to a cells The Export Cell Meta Data command enables you to synchronize the class definitions in the BMC Impact Manager knowledge bases in the target cells with those from the BMC Atrium CMDB. BMC Impact Service Model Editor sends the export request to the BMC Impact Publishing Server, which collects the entire hierarchy of component and relationship class definitions from the BMC Atrium CMDB. Next, the BMC Impact Publishing Server creates a BAROC-formatted class definition file (mc_sm_object.baroc file) of the component and relationship class definitions so that the BMC Impact Manager cell can interpret the contents of the file. The BMC Impact Publishing Server sends this file to BMC Impact Service Model Editor and you can save it to a location you specify. Then you must manually copy the file to the appropriate directory of the destination cell and recompile the Knowledge Base of the cell. Alternatively you can export the class definitions with the CLI command pclassinfo -x -o mc_sm_object.baroc. For more information on pclassinfo usage, see pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB on page BMC Impact Solutions Service Modeling and Publishing Guide

139 Chapter 5 Component and relationship status 5 propagation This chapter contains the following topics: About component and relationship status How component status computation works About status computation models Anatomy of a status computation model Anatomy of a status computation model The internal status NONE Quorum algorithm examples How status computation algorithms work Quorum algorithm examples Relationship status propagation concepts How status propagation works Status propagation models Default status propagation models What is a valid status propagation model? Dynamic prioritization Self priority Impacts priority Determination of final priority About component and relationship status The status of a component can be influenced directly by the severities of its associated events, indirectly by the propagated status of its provider components, or by both. Status computation models calculate the new value of component status using these factors. Chapter 5 Component and relationship status propagation 125

140 How component status computation works A status computation model s primary role is to associate an algorithm with each of the status computation functions. The model can be applied to one or more component instances, enabling the cell to handle status computation appropriately for those objects. The BMC_STATUS_COMPUTATION data class is the basis of all status computation model instances. The service model provides status computation models to support the definition of key component classes. How component status computation works The cell computes component status automatically as new conditions occur, such as the reception of a direct impact event, a status change on a provider component that results in a state change on an inbound relationship. To compute component status, the cell uses the status computation model assigned to a component instance. The cell obtains the name of the status computation model to use from the instance s StatusComputationModel slot. Based on the type of condition that triggered the status computation, the cell selects the appropriate function to use from the status computation model. It also obtains the algorithm to use with the function to calculate the appropriate status for the component. Then, the cell calculates the new component status. Status computation functions The following functions perform status computation: impact_function self_function consolidate_function Table 33 lists the functions, their inputs, and the type of computed status that each function calculates. 126 BMC Impact Solutions Service Modeling and Publishing Guide

141 Status computation algorithms Table 33 Status computation functions and computed component statuses Function Description Inputs Output impact_function computes the impact status from status propagated by provider components status values propagated by inbound relationships impact_status self_function consolidate_function computes the self_status from direct events computes the component s computed_status from impact_status and self_status, or both, or from the no_alert_status of the status computation model severities of direct events associated with the component the impact status and the self-status self_status computed_status All the functions return a status value in the range of the MC_SM_COMPONENT_STATUS enumeration. Only the cell maintains the real-time status of components. Component status is not reflected in the BMC Atrium CMDB. The component instance s status is set to the computed_status except when you set the component to manual status, in which case, the component instance s status is set to manual_status. Status computation algorithms The status computation algorithms define the functions involved in status computation use the cell s internal algorithms, such as HIGHEST_VAL. Defining a status computation model includes associating the appropriate algorithm with each function. The algorithms are: Highest Val Using this algorithm, a function returns the highest value among those it receives as input. In general, the higher the value, the less desirable it becomes. For example, the highest value for the status of a component is 70 (UNAVAILABLE). Average (impact_function only) Using this algorithm, impact_function returns the average status of the propagated status values. Quorum (impact_function) This impact_function returns the smaller status value among the highest values propagated by a quorum of incoming active relationships. The number of active relationships that constitute a quorum correspond to the quorum value of the status model multiplied by the total number of incoming active relationships divided by 100 (rounded up to the next integer if necessary). Chapter 5 Component and relationship status propagation 127

142 How status computation algorithms work Weighted Status weight is an attribute (StatusWeight) of the BMC_Impact object, requiring an integer value. It is used in impact relationships to determine how much importance (numerically weighted) to give to each provider relationship that impacts a consumer instance. A higher numerical value indicates a greater importance. Self-Preferred (consolidate_function) computed_status is set to the self_status value except when the self_status is NONE. How status computation algorithms work Table 34 shows the type of value that a component status computation function returns when using an available algorithm. Table 34 What a function returns when using an available algorithm Function Algorithm Returns self_function HIGHEST_VAL the highest value among the severities of the direct events, after they have been automatically mapped to component status values impact_function HIGHEST_VAL the highest value among the status values of the provider components AVERAGE the average status of the provider components after weighting each status value, where the weight is the number of providers propagating this particular status divided by the total number of providers propagating a status QUORUM the computed impact status is the lowest status that is propagated by the quorum percentage of providers (ignoring relationships propagating NONE) consolidate_function HIGHEST_VAL the higher value between the impact status and the self-status SELF_PREFERRED the self_status value except when the self_status is NONE. In this case, the computed_status is set to the no_alert_status value of the status computation model (by default OK). About status computation models In the BMC Impact Service Model Editor product and in the BMC Impact Explorer product, for each component instance, you select one of the predefined status computation models: Standard, Cluster, Weighted Cluster, and Self-Preferred. Standard is the default status computation model. 128 BMC Impact Solutions Service Modeling and Publishing Guide

143 Anatomy of a status computation model Table 35 Description of predefined status computation models Status computation model Standard Cluster Weighted Cluster Self-Preferred Description computes the status of a component using the HIGHEST_VAL impact_function; the impact_status is the highest propagated_status of the incoming relationships computes the status of a component using the QUORUM impact function (see Quorum algorithm examples on page 130) computes the status of a component using the Status Weight attribute of the BMC_Impact object Status Weight is used in impact relationships to determine how much importance (numerically weighted) to give to each provider relationship that impacts a consumer instance. The higher the number, the greater the importance. computes the status of a component using the self-preferred algorithm for the consolidation_function The BMC_STATUS_COMPUTATION data class is the basis of all status computation model instances. For a description of BMC_STATUS_COMPUTATION slots, see BMC_STATUS_COMPUTATION data class on page 317. Anatomy of a status computation model A status computation model defines the following: the algorithm used by each of the functions involved in status computation a no-alert status value that applies only when the consolidate_function returns NONE. The no-alert status is acceptable for all the default status computation functions. a quorum percentage that applies only when the impact_function uses the QUORUM algorithm an external algorithm that applies only when the impact_function uses the EXTERNAL placeholder The internal status NONE The status value NONE is an internal status only used in the component status computation function. The main status of a component should never have a value of NONE. For this reason, the following results apply to situations in which there is no input to a function or the input value is NONE. Chapter 5 Component and relationship status propagation 129

144 Quorum algorithm examples Function Input value Output value impact_function Component has no inbound NONE relationship. Inbound relationships propagate NONE NONE as a status. self_function No events are associated with the NONE component. consolidate_function Impact status value is NONE and self-status value is NONE or there are no inputs. default no-alert status value from the status computation model Quorum algorithm examples The CLUSTER option for Status Computation uses the QUORUM impact function, which is described below. When you create a quorum type of StatusModel, you specify a percentage, called the quorum percentage. The quorum value is given by the quorum slot of the BMC_STATUS_COMPUTATION instance. The impact_status is the highest propagated_status that a quorum percentage of provider agree upon. An easy computation of the quorum status can be done as follows: There are n providers with propagated_status different from NONE: let i be the lowest integer that is greater or equal to quorum*n/100. Consider the array of propagated_status ordered from highest to lowest status. The impact_status is the status corresponding to the element i of this array. 130 BMC Impact Solutions Service Modeling and Publishing Guide

145 Quorum algorithm examples EXAMPLE CASE A website 1 (quorum-based component status computation) host1 host2 Example A1 QUORUM=50, host1=ok, host2=impacted 50*2/100 = 1 => i = 1 array = [IMPACTED, OK] The percentage of hosts that are not AVAILABLE is 50%, which breaches the quorum threshold, so the status of website 1 is IMPACTED. Example A2 QUORUM=51, host1=ok, host2=impacted 1 < 51*2/100 < 2 => q = 2 array = [IMPACTED, OK] The percentage of hosts that are not AVAILABLE is 50%, which does not breach the quorum threshold, so the status of website 1 is OK. Example A3 QUORUM=51, host1=minor, host2=impacted 1 < 51*2/100 < 2 => q=2 array = [IMPACTED, MINOR] There is indeed at least 51% of the providers (actually 100%) that state a severity at least MINOR, so the status of website 1 = MINOR CASE B website 2 (quorum-driven, impact-based component status computation) host1 host2 host3 host4 Example B1 quorum_percent=30, host1=ok, host2=ok, host3=ok, host4=minor 1<30*4/100<2=>q=2 array = [MINOR, OK, OK, OK] The percent of hosts that are not UNAVAILABLE is 25%, which is less than 30%, so the status of website2 is OK. Example B2 quorum_percent=30, host1=ok, host2=ok, host3=unavailable, host4=minor 1 < 30*4/100 < 2 => q = 2 array = [UNAVAILABLE, MINOR, OK, OK] There is at least 30% (actually 50%) of the providers that state a severity of at least MINOR, so the status of website 2 is MINOR. Example B3 quorum_percent=60, host1=minor, host2=ok, host3=unavailable, host4=unavailable 2 < 60*4/100 < 3 => q=3 array = [UNAVAILABLE, UNAVAILABLE, MINOR, OK] There is at least 60% (actually 75%) of the providers that state a severity at least MINOR, so the status of website 2 = MINOR Chapter 5 Component and relationship status propagation 131

146 Relationship status propagation concepts Relationship status propagation concepts The cell performs status propagation for relationships and it relies on the status propagation model associated with each impact relationship instance. The BMC_STATUS_PROPAGATION data class supports relationship control and, together with the BMC_PROPAGATION_MAP data class, provides dynamic status mapping. One status propagation model is made up of several instances in both data classes. Each status propagation model must have a unique name to identify it. You can create as many status propagation models as needed to control component status propagation. The name of a single BMC_STATUS_PROPAGATION refers to multiple BMC_PROPAGATION_MAP instances all of which have the same name (a one-tomany relationship). Each BMC_PROPAGATION_MAP instance defines how a provider component status is propagated over a relationship to the consumer component. For example, for the INCREASING status propagation there will be a number of propagation map instances each of which increases the status propagated by a provider component to a consumer component. So, if a provider has status MINOR the status propagated over the relationship to the consumer will be IMPACTED. This would be a single propagation map instances - one is needed for each status. How status propagation works The cell automatically propagates the status of component instances through its outbound relationships as new conditions occur, such as a status change on the component or a state change on an outbound relationship. Status propagation is based on impact relationships and status propagation models. The role of a status propagation model is to define the status value to be propagated in all possible situations. That model can then be applied to one or more impact relationship instances, enabling the cell to handle status propagation appropriately for those objects. When a status change on a component instance triggers a status propagation, the cell takes the main status (status slot value) of the component, retrieves each outbound impact relationship with its associated state and its status propagation model, and searches the propagation map for a matching entry. The result is the propagated_status value, which is passed as an input to the impact_function of each consumer component. 132 BMC Impact Solutions Service Modeling and Publishing Guide

147 Status propagation models When a state change on an outbound impact relationship triggers a new status propagation for that component instance, the cell combines the main status of the component with the retrieved state and the status propagation model of the relationship, and searches the propagation map of the status propagation model for a matching entry. The result is the propagated_status value that is then passed as an input to the impact_function of the consumer component. Status propagation models A propagation model defines how the status of a provider component must be propagated in an impact relationship based on the current state of the relationship the current value of the provider s status Status propagation models are used only by impact relationships. Status propagation models serve the following purposes: relationship control enforcement of logical rules in creating new component relationships so that only valid relationships are created dynamic status mapping translating the main status of the provider component into a propagated status for input into the impact_function of the consumer component in a relationship The impact_function is part of the status computation of a component. For more information, see Anatomy of a status computation model on page 129. Default status propagation models The service model provides the following default status propagation models: DIRECT consumer component depends on the provider s services to the extent that its status is the same as the provider s INCREASING consumer component is overly dependent on the provider. When a problem occurs, the consumer s status degrades faster than the provider s does DECREASING consumer component can function without provider s services. When a problem occurs, the consumer s status is less degraded than the provider s Chapter 5 Component and relationship status propagation 133

148 Default status propagation models JUST_WARNING propagates the status of a provider component so that any value less than OK maps to NONE, OK maps to OK, and any value greater than OK maps to WARNING JUST_INFO propagates the status of a provider component so that any value less than INFO maps to NONE, and any value greater or equal to INFO maps to INFO Table 36 describes the how status propagation occurs for a specific model. Table 36 How status propagation models work in relationships Status propagation model Relationship state Result DIRECT ACTIVE propagates the provider s status without modification to the consumer INACTIVE propagation of the provider s status is blocked by mapping the provider s status to NONE This value is ignored by the consumer. INCREASING ACTIVE increases the impact of the provider s status on the consumer s status INACTIVE propagation of the provider s status is blocked by mapping the provider s status to NONE This value is ignored by the consumer. DECREASING ACTIVE decreases the impact of the provider s status on the consumer s status INACTIVE propagation of the provider s status is blocked by mapping the provider s status to NONE This value is ignored by the consumer. JUST_WARNING ACTIVE for statuses greater than OK, WARNING is propagated INACTIVE propagation of the provider s status is blocked by mapping the provider s status to NONE This value is ignored by the consumer. JUST_INFO ACTIVE for statuses greater than or equal to INFO, INFO is propagated; for statuses less than INFO, NONE is propagated INACTIVE propagation of the provider s status is blocked by mapping the provider s status to NONE This value is ignored by the consumer. 134 BMC Impact Solutions Service Modeling and Publishing Guide

149 What is a valid status propagation model? What is a valid status propagation model? A valid status propagation model is a BMC_STATUS_PROPAGATION instance, complemented with the appropriate number of BMC_PROPAGATION_MAP instances, all sharing the same name. A BMC_STATUS_PROPAGATION instance is not created if the supporting BMC_PROPAGATION_MAP instances have not yet been created. A valid status propagation model must have: 8 instances of the data class BMC_PROPAGATION_MAP, one for each possible provider component status value for the ACTIVE state 8 instances of the data class BMC_PROPAGATION_MAP, one for each possible provider component status value for the INACTIVE state 1 instance of the BMC_STATUS_PROPAGATION data class that defines the propagation model s attributes Important service components Important service components are components with self_priority slot values that affect the overall impact_priority slot value of their root cause component(s). Root cause components propagate their status values forward to the important service components that they impact. In return, the self_priority slot values of the important service components are propagated back to their respective root cause component(s). Figure 18 depicts this relationship. Chapter 5 Component and relationship status propagation 135

150 Dynamic prioritization Figure 18 Propagation paths between root cause and important components Component A is considered as a root cause of component B if A.status > OK A.status > A.impact_status and there is no other such component in the true impact path from A to B. Dynamic prioritization Dynamic prioritization is a system of setting the priority of a component to help you understand what problems to work on first, based on whether a component is in demand at the time (as defined in its service schedule), the severity of its status, and its impacts. The final priority of a component is determined by comparing the component s self priority and impacts priority. 136 BMC Impact Solutions Service Modeling and Publishing Guide

151 Self priority The greater value becomes the final priority value of the component. Self priority Self priority is a dynamic priority that changes depending on the status of the component the schedule status associated to the component (during or off schedule) and one of the following three methods of priority computation: base priority (default) cost worst SLA state Both the cost and the worst SLA state methods rely on the concept of down time. A component is considered down from a cost/sla perspective when its status is greater or equal to a specified value. This value is stored in the slot status of the BMC_DOWNTIME_STATUS_CONFIG BAROC table. NOTE Normally, only one instance of this table should ever exist. If several instances exist, the instance with the lowest status is used. Figure 19 Self priority determination Chapter 5 Component and relationship status propagation 137

152 Self priority Base priority method Base priority is the default method for computing self priority. Self priority is determined by mapping the current base priority (depending on whether the component is on or off schedule) against the status value of the component. Enabling the base priority method The base priority method is enabled by default. To specify the base priority method if the default has been changed, modify MC_SM_COMPONENT class to set the SelfPriorityFunction slot to the value BASE_PRIORITY. How the base priority method calculates priority Each component has two base priority values: the During Schedule priority, which is the priority assigned to the component during the peak hours of its schedule stored in the Priority slot the Off Schedule priority, which is the priority assigned to the component during the hours that are not critical for its operation stored in the PriorityOut slot For example, if the component is a server that supports a business that is open from 8:00AM to 6:00PM, then the higher During Schedule priority would be applied to the server during the hours that the business is open and the Off Schedule priority would be applied to the server when the business is closed (6:00PM to 8:00AM). The base priority values are static priority values that act as a baseline to determine self priority. Mapping base priority You can map these values by editing the BMC_SELF_PRIORITY_MAPPING BAROC table in the BMC Impact Service Model Editor. 138 BMC Impact Solutions Service Modeling and Publishing Guide

153 Self priority The self-priority value of the important component is calculated based on a formula that takes into account both the base_priority value and its status value, as depicted in the BMC Impact Portal: This mapping is configured in the match table in BMC Impact Service Model Editor. Cost method The cost method determines priority based on the actual cost of a component being down. Cost is a user-specified monetary value per unit of time for example, $5.00US per second. The more money it costs for a component to be down, the higher priority that component will have. NOTE The cost of a component is always computed if the During/Off schedule cost values are set for that component, whether or not the cost method is used to determine the self priority of that component. Creating a BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING instance The cost model, concomitant cost values, and the mappings between cost values and the severity levels of the self_priority value are user defined. The cost value is typically defined as cost per unit of time: for example, the value 5 can indicate $5.00 per second of downtime. Chapter 5 Component and relationship status propagation 139

154 Self priority When you create an instance of the BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING, you specify the cost parameter as a date type REAL as shown: BMC_PUBLISH_DATA_CLASS : BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING ISA BMC_SIM_DATA DEFINES { name: STRING, key=yes; cost: REAL; self_priority : MC_PRIORITY, key=yes; }; END Enabling the cost method To enable the cost method, you must modify the following slots in the MC_SM_COMPONENT class: Self_Priority_Function=COST Self_Priority_Function_Param=name of the cost of downtime priority mapping group (a mapping group is made of a varying number of BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING instances sharing the same name) How the cost method calculates priority Each component has two cost values: the During Schedule cost, which is the cost assigned to the component during the peak hours of its schedule. This value is stored in the ImpactCostPerSec slot. the Off Schedule cost, which is the cost assigned to the component during the hours that are not critical for its operation. This value is stored in the ImpactCostPerSecOut slot. Depending on whether the component is in the During Schedule or Off Schedule timeframe, the cell copies one or the other of these values to the slot cost. The cost method first checks to determine if the component is down as specified by the down time definition in SIM_DOWNTIME_STATUS. If the cost status is less than the SIM_DOWNTIME_STATUS, then the component is not considered to be down, and its self priority is set the lowest priority (PRIORITY_5). Otherwise, the BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING table is used to determine the self_priority value as follows: Let c be the cost of the component and n be the name of a mapping stored in the SelfPriorityFunctionParam slot of the component. 140 BMC Impact Solutions Service Modeling and Publishing Guide

155 Self priority If there is an instance i in this table with name = n cost = cost i self_priority = priority i such that cost i < c and there is no other instance j with such that cost j > cost i and cost j < c then the self_priority of the component is set to priority i. If there is no such instance, the self_priority of the component is set to the lowest priority (PRIORITY_5). The status enumeration values for the cost method are stored in the SIM_DOWNTIME_STATUS_CONFIG table in the mc_sm_root.baroc file of each cell. Figure 20 Cost priority method of priority determination Cost method example In this example, the SelfPriorityFunction of the component definition is set equal to COST and the name of the mapping value is test_cost. Chapter 5 Component and relationship status propagation 141

156 Self priority BMC_System; mc_udid=comp_r3_c2; Name=comp_r3_c2; SelfPriorityFunction=COST; SelfPriorityFunctionParam=test_cost; PriorityWatchdog=YES; ImpactCostPerSec=5.0; ImpactCostPerSecOut=1.0; END This series of mapping table examples associate different cost values with corresponding self_priority values in ascending order, with 4 as the least severe and 1 as the most severe. BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING; name=test_cost; cost=1; self_priority=priority_4; END BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING; name=test_cost; cost=2; self_priority=priority_3; END BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING; name=test_cost; cost=5; self_priority=priority_2; END BMC_COST_OF_DOWNTIME_PRIORITY_MAPPING; name=test_cost; cost=10; self_priority=priority_1; END Based on the sample test_cost mapping table, if the status is UNAVAILABLE (or at least greater than or equal to the SIM_DOWNTIME_STATUS) then during schedule the cost is 5.0 and self_priority maps to PRIORITY_2 off schedule the cost is 1.0 and self_priority maps to PRIORITY_4 142 BMC Impact Solutions Service Modeling and Publishing Guide

157 Self priority Worst SLA state method NOTE The worst SLA state method can be used only if you are using the BMC Service Level Management product. The worst SLA state method determines priority based on the Service Level Agreement (SLA) for a component. Each SLA is tracked separately within a specified time period, such as daily or weekly. The SLA states are rolled up for the specified period and the worst SLA state is given priority. The rolled up SLA states are stored in the sla_rollup_status slot. Possible SLA states are: NO_SLAS COMPLIANT AT_RISK BREACHED The SLA state for each component is assigned by BMC Service Level Management. NOTE The sla_rollup_status of a component is always computed if there is at least one service target associated to that component, whether or not the worst SLA method is used to determine the self priority of that component. Creating a BMC_WORST_SLA_STATE_PRIORITY_MAPPING instance When you create an instance of the BMC_WORST_SLA_STATE_PRIORITY_MAPPING, you specify the sla_state parameter as belonging to the enumeration type MC_SM_SLM_SLA_STATUS as shown: MC_PUBLISH_DATA_CLASS : BMC_WORST_SLA_STATE_PRIORITY_MAPPING ISA BMC_SIM_DATA DEFINES { name: STRING, key=yes; sla_state: MC_SM_SLM_SLA_STATUS; self_priority : MC_PRIORITY, key=yes; }; END The enumeration MC_SM_SLM_SLA_STATUS is defined as follows: ENUMERATION MC_SM_SLM_SLA_STATUS 0 NO_SLAS 10 COMPLIANT 20 AT_RISK 30 BREACHED END Chapter 5 Component and relationship status propagation 143

158 Self priority Enabling the worst SLA state method To enable the cost method, you must modify the following slots in the MC_SM_COMPONENT class: Self_Priority_Function=WORST_SLA_STATE Self_Priority_Function_Param=name of the worst SLA state priority mapping group (a mapping group is made up of a varying number of BMC_WORST_SLA_STATE_PRIORITY_MAPPING instances sharing the same name) How the worst SLA state method calculates priority To use the cost method to determine priority of a component, set its SelfPriorityFunction slot to the value WORST_SLA_STATE. The worst SLA state method first determines if the component is down according to the down time definition in SIM_DOWNTIME_STATUS_CONFIG. If the cost status is less than the SIM_DOWNTIME_STATUS, then the component is not considered to be down, and its self priority is set the lowest priority (PRIORITY_5). Otherwise, the BMC_WORST_SLA_STATE_PRIORITY_MAPPING BAROC table is used to determine the self_priority value as follows: Let s be the value stored in the sla_rollup_status slot of the component and n be the name of a mapping stored in the SelfPriorityFunctionParam slot of the component. If there is an instance i in this table with name = n sla_state = s self_priority = p then the self_priority of the component is set to p. If there is no such instance, the self_priority of the component is set to the lowest priority (PRIORITY_5). The status enumeration values for the worst SLA state method are stored in the SIM_DOWNTIME_STATUS_CONFIG table in the mc_sm_root.baroc file of each cell. 144 BMC Impact Solutions Service Modeling and Publishing Guide

159 Self priority Figure 21 Worst SLA method of priority determination Worst SLA state method example This series of mapping table examples associate different sla_state values with corresponding self_priority values arranged in ascending order. In this example, 5 is the least severe and 2 indicates a greater severity. BMC_WORST_SLA_STATE_PRIORITY_MAPPING; name=test_sla; sla_state=no_slas; self_priority=priority_5; END BMC_WORST_SLA_STATE_PRIORITY_MAPPING; name=test_sla; sla_state=compliant; self_priority=priority_5; END BMC_WORST_SLA_STATE_PRIORITY_MAPPING; name=test_sla; sla_state=at_risk; self_priority=priority_2; END BMC_WORST_SLA_STATE_PRIORITY_MAPPING; name=test_sla; sla_state=breached; self_priority=priority_1; END Chapter 5 Component and relationship status propagation 145

160 Impacts priority In this example, the Self_Priority_Function of the component definition is set equal to WORST_SLA_STATE and the name of the mapping value is test_sla. BMC_System; mc_udid=compx; Name=compx; SelfPriorityFunction=WORST_SLA_STATE; SelfPriorityFunctionParam=test_sla PriorityWatchdog=YES; END Impacts priority The impacts priority of a component reflects the urgency of resolving a problem based on the components it impacts. The impacts priority is based on the components it is impacting that are marked as priority propagators. A component which is a priority propagator can be considered an important component in that a priority propagator sends its self priority value back to its causal component, which can have the result that the causal component s problem is considered a more urgent problem than it would have been otherwise. Thus, the impacts priority is a dynamic value which changes as the self-priorities of the impacted components change. Figure 22 Impacts priority determination 146 BMC Impact Solutions Service Modeling and Publishing Guide

161 Determination of final priority Determination of final priority The final priority of a component is the highest value between the self priority and impacts priority, as illustrated in Figure 23 on page 148. Chapter 5 Component and relationship status propagation 147

162 Determination of final priority Figure 23 Final priority determination 148 BMC Impact Solutions Service Modeling and Publishing Guide

163 How cost impact is calculated How cost impact is calculated The cell propagates the cost of important components to their root causes (causal components). Root cause components aggregate the cost of all their impacted important components by summing their cost into the impact_cost slot. How SLA impact is calculated The cell propagates the sla_rollup_status of important components to their root causes (causal components). Root cause components aggregate the sla_rollup_status of all their impacted important components by propagating the highest value into the impact_sla_rollup_status slot. NOTE If the cost and sla_rollup_status data are available for an important service component, then these values are always propagated downward to the impact_cost and impact_sla_rollup_status slots of its causal component(s), even if the corresponding cost or worst SLA method is not used to determine the self priority of that important service component. Chapter 5 Component and relationship status propagation 149

164 How SLA impact is calculated 150 BMC Impact Solutions Service Modeling and Publishing Guide

165 Chapter 6 Managing BMC Impact Service 6 Model Editor Service Management administration is performed in large part within BMC Impact Service Model Editor and its supporting data classes, with some administration also being done in the BMC Impact Portal. Administration includes managing all user access to information contained in the service model. Access control is managed in the service model through individual component instances. Each component has a ReadSecurity and WriteSecurity set of attributes, and each attribute can be associated with a user group that can be assigned either read or write access to a component. Additional user control functions in BMC Impact Service Model Editor include console navigation trees, which impose a structure on the organization of service management information, control folder-level rights, and pass this information to the BMC Impact Portal. This chapter includes the following topics: Setting BMC Impact Service Model Editor options Configuring the topology view in BMC Impact Service Model Editor Configuring the topology view in BMC Impact Service Model Editor Adding new classes to the BMC Atrium CMDB Making your changes visible to applications Creating a new service model component class in the BMC Atrium CMDB Associating a custom icon with a service model component Documenting your extensions smeserver properties file and parameters Chapter 6 Managing BMC Impact Service Model Editor 151

166 Setting BMC Impact Service Model Editor options Setting BMC Impact Service Model Editor options The Options command offers numerous configuration settings for user-specific definition as well as global options and is available to any user with access to BMC Impact Service Model Editor. Personal options Personal options settings are unique to the user. The values specified here are specific to the user and are reapplied when the user logs into BMC Impact Service Model Editor on any computer. The options settings are saved on BMC Impact Service Model Editor server. Options that you can change include icon colors and label styles, line styles, regional preferences, View appearance, copy/paste settings, and log file preferences. All personal options are available by choosing Tools => Personal Options. To define component instance icon colors and label styles 1 From the menu bar, choose Tools => Personal Options. 2 On the Components tab, in the Component icon area, choose a drawing mode. Drawing mode affects how the component instance looks when it is being moved. Ghost results in a simple rectangular border. Opaque results in the component being fully drawn. 3 In the Selection Background Color list, choose a background color for the component instance icon when the component instance is selected. 4 In the Active Border Color list, choose a color for the border of the component instance icon when the mouse cursor is over it. 5 In the Component Label area, choose a font, type size, color, and style for the label that names the component instance icon. in the Maximum Number of Characters to Display box, choose a number that limits the number of characters to display for component instance name labels. If a component name is longer that the maximum number of characters, the name is truncated. This value applies to every component instance in every View. 152 BMC Impact Solutions Service Modeling and Publishing Guide

167 Setting BMC Impact Service Model Editor options To define line styles for relationships 1 From the menu bar, choose Tools => Personal Options. 2 On the Relationships tab, in the Relationship Type pane, select the relationship type that you want to change. 3 In the Line Color list, choose a predefined color or set a custom color for the line. 4 In Line Style list, select one of the predefined line styles or create a custom line style. To create a custom line style, enter numbers separated by commas, which alternately define the length of the visible/invisible line segments. For example: 9,3,1,3 creates a repeating line pattern with 9 solid units, 3 invisible units, 1 solid unit, and 3 invisible units. 5 In the Line Weight list, choose a predefined line weight or define a custom line weight by entering a decimal number (between 0.01 and 5.0) that defines the width of the line. For example, a weight of 2.0 creates a line that is twice as thick as one with a weight of 1.0. TIP When a View is open, you can see a legend of line styles by choosing Window => Legend. To set regional preferences 1 From the menu bar, choose Tools => Personal Options. 2 On the Regional Settings tab, in the Locale area, choose the option that works best in your environment. The Use Country/Region Specified in BMC Portal User Account option uses the locale specified when BMC Portal was registered as a user. 3 In the Date Format and Time Format areas, choose a format for each. For the Time Format, the Long and Full options appear the same in English, but may be different in other languages. Chapter 6 Managing BMC Impact Service Model Editor 153

168 Setting BMC Impact Service Model Editor options To set View appearance options 1 From the menu bar, choose Tools => Personal Options. 2 On the Appearance tab, in the Production/Sandbox View Background Color list, choose a color for the production and sandbox View background. 3 In the Test View Background Color list, choose a color for the test View background. 4 In the Desktop Background Color list, choose a color for the right pane of BMC Impact Service Model Editor before a View is opened. 5 For the Show Tooltips check box, clear this check box to not see tooltips, or enter values (in milliseconds) for the Initial Delay, Dismiss Delay, and Reshow Delay. 6 For the Show Embedded Help Text check box, clear this check box to not display paragraph-style instances of Help text that appear in some dialog boxes. To set copy/paste and miscellaneous options 1 From the menu bar, choose Tools => Personal Options. 2 On the Other tab, in the Copy/Paste area, select the appropriate copy/paste options for renaming copied component instances. This tab also controls the Paste Multiple Components dialog box; see To copy component instances on page In the Miscellaneous area, for the Load Saved Views at Login check box, options are defined as follows: check box selected: data for all Views is loaded into memory when you log into BMC Impact Service Model Editor check box cleared: data for a View is loaded into memory only when you open that specific View. 4 For the Use Live Server Data During Selection check box, options are defined as follows: check box selected: as each component is selected in the View, the data is retrieved again from the BMC Atrium CMDB. check box cleared: data for all the components in a View is retrieved from the BMC Atrium CMDB when the View is opened. Data for an individual component may become outdated. 154 BMC Impact Solutions Service Modeling and Publishing Guide

169 Setting BMC Impact Service Model Editor options NOTE Whichever setting is selected, when you open the Edit Component or Edit Relationship dialog boxes, the latest information is always retrieved from the BMC Atrium CMDB. 5 For the Show Duplicate Component Dialog checkbox, the dialog box displays when you use the Find command and want to place found objects in a View (by dragging or clicking Place in Selected View) that already has contains the objects: checkbox selected: dialog box displays checkbox cleared: dialog box does not display; there is no alert that you are duplicating objects in the View To set log file preferences 1 From the menu bar, choose Tools => Personal Options. 2 In the Logging tab, set the level of log information you need on the client computer. Logging becomes more detailed as you go from the top of column one to the bottom of column one, then to the top of column two to the bottom of column two. The most detailed log selection is All. The more detailed the log is, the more disk space is used. 3 In the Buffer Size box, enter the maximum number of log messages you want to save in memory. This is a first in, first out buffer; when the maximum number of messages is reached, the oldest message is deleted when a new one is added. 4 In the Log Files area, select options for saving log files on the client computer. You can specify a directory to save the files in, but the file name bmc_sme_integer_log# is generated by BMC Impact Service Model Editor. The first file saved is numbered 0; subsequent logs increment by one. When the number of log files saved reaches the value in the Number of Log Files box, the count starts again at zero and the existing files with the same name are written over. Global options To set component instance self-priorities when in a given status, select Tools => Options => Global Options. Chapter 6 Managing BMC Impact Service Model Editor 155

170 Configuring the topology view in BMC Impact Service Model Editor For more information on Service Schedules, see Service schedules on page 42. NOTE If you change the self-priority of the component for an Other status, the self-priority values are automatically changed for the statuses of INFO, UNKNOWN, and BLACKOUT. To edit service schedule self-priorities 1 In the Options - Global dialog box, in the Base Priority/Status table, select the appropriate status level (1-5) for each base priority/status level. 2 In the Impacts Priority Calculation Method, choose the calculation method for the component. 3 In the Default Component Types that Propagate Priority box, enter the classes of components that will have a default value of Propagate Priority=Yes. Separate the class names by commas. 4 Click OK to save your changes. For more information, see Chapter 5, Component and relationship status propagation. Configuring the topology view in BMC Impact Service Model Editor Figure 24 You can set the type of topology views displayed by BMC Impact Service Model Editor in the..\smsiwc\application.properties file using the com.bmc.sms.sme.topoviews parameter. This parameter has a comma-delimited list of the supported topology views. For example, the default is shown in Figure 24. Default value for com.bmc.sms.sme.topoviews parameter com.bmc.sms.sme.topoviews=com.bmc.sms.sme.topo.application,com.bmc.sms.sme.topo. non.impact Each item in the list has two functions: It is a resource key to a localized name (that can appear in the user interface). The localized name is defined in the sme_messages.properties file for the appropriate locale. It is the base key for the definition of the topology view. 156 BMC Impact Solutions Service Modeling and Publishing Guide

171 Adding new classes to the BMC Atrium CMDB Each base key is appended with an integer (for as many as needed) that defines a graph to traverse for the topology view. The general format of a graph definition is shown in Figure 25. Figure 25 Graph definition format <ComponentType>.<RelationshipType>.<ComponentType> Figure 26 For example, for a graph type whose key is com.bmc.sms.sme.topo.application, the following graph entries could be defined as shown in Figure 26. Example of a graph definition com.bmc.sms.sme.topo.application.1=bmc_baseelement.bmc_component.bmc_baseelement com.bmc.sms.sme.topo.application.2=bmc_baseelement.bmc_memberof.bmc_baseelement A graph definition can include as many types as desired, but it must always begin and end with a component type. For example: BMC_BaseElement.BMC_Impact.BMC_BaseElement Adding new classes to the BMC Atrium CMDB This section contains information about adding new classes and attributes to your data model. Making your changes visible to applications When you add classes and attributes to your data model, they are not automatically picked up by BMC Software products that use the BMC Atrium CMDB, such as BMC Impact Solutions products or BMC Remedy Asset Management. You must modify new classes and attributes so they can be used with these applications. BMC Remedy AR System applications Some BMC Remedy AR System applications, such as BMC Remedy Asset Management, maintain their own set of join forms for viewing and modifying BMC Atrium CMDB instance data. The BMC Atrium CMDB now has the ability to generate attribute fields for such an application and arrange the fields according to view templates specified by the application. For information about using this feature, see the BMC Atrium CMDB Installation and Configuration Guide. Chapter 6 Managing BMC Impact Service Model Editor 157

172 Making your changes visible to applications BMC Impact Solutions While updating BMC Impact Solutions to use new classes and attributes, note the following information about classes: Classes with the custom qualifier are SIM-enabled classes. Instances with this property are pushed by the BMC Impact Publishing Server to the cells. SIM-enabled class definitions in the BMC Atrium CMDB and the class definitions in the BMC Impact Manager cell must match. For more information, see Exporting class definitions from the BMC Atrium CMDB to a cells on page 124. For your new class to be a service model component class, not only does the new class need to be SIM-enabled (having the class custom qualifier value of ), its superclasses, whether concrete or abstract, up to the root class (such as BMC:BaseElement, BMC:BaseRelationship) must be SIM-enabled as well. BMC Impact Service Model Editor filters out abstract classes. The new class inherits the attributes of its superclass. Note the following information about attributes: SIM-enabled attributes have the custom qualifier BMC Impact Publishing Server pushes attribute values to the cells. Perform the following steps to update BMC Impact Solutions to use new classes and attributes: 1 Using the Class Manager, add these custom qualifiers to the new classes and attributes: Classes: 1\100050\2\1\ SMEReadWrite attributes: 2\300050\2\1\300070\2\1\ SMEReadOnly attributes: 2\300050\2\1\300080\2\1\ For instructions on this step, see Creating a new service model component class in the BMC Atrium CMDB on page Add custom icons for new classes. For instructions on this step, see Associating a custom icon with a service model component on page From BMC Impact Service Model Editor, export cell metadata, import the resulting file into the cell s Knowledge Base, and recompile the cell. For instructions on this step, see Exporting and importing service model data on page 123 and BMC Impact Solutions Knowledge Base Development Reference Guide. 158 BMC Impact Solutions Service Modeling and Publishing Guide

173 Creating a new service model component class in the BMC Atrium CMDB 4 Restart the BMC Impact Portal. Creating a new service model component class in the BMC Atrium CMDB This section contains steps for creating a new service model component class. To create a new service model component class in the BMC Atrium CMDB 1 Use the BMC Atrium CMDB Class Manager to create a new CI class. For instructions, see Modifying the Data Model in the BMC Atrium CMDB Installation and Configuration Guide. 2 Assign the class to the namespace. It is advised not to add new classes to BMC.CORE or BMC.SIM. User username should use namespace username. 3 Select the service model component superclass to which you want to assign the new service model component class. SIM-enabled classes are listed in Service model and the Common Data Model on page Specify the Custom Qualifier 1\100050\2\1\ in the General tab. 5 Click Save. All superclasses of a SIM class, up to BMC_BaseElement, need to be SIM classes, regardless if they are abstract or concrete. Associating a custom icon with a service model component The BMC Impact Service Model Editor, BMC Impact Portal, and BMC Impact Explorer Services views utilize icons to represent service model components. Each component type in BMC Impact Service Model Editor is associated with an icon, which you can view in the Templates dockable window. For a list of default service model component icons, see Service model component types on page 26. NOTE Icons must be in.gif format. However, you can use icons in.png file format if you rename the file extension from.png to.gif. Chapter 6 Managing BMC Impact Service Model Editor 159

174 Associating a custom icon with a service model component When you create a new component type by adding a new class to the BMC Atrium CMDB, associate an icon with the new component. To associate an icon with a service model component class When adding a custom icon to a newly created class, follow this sequence for initializing the new data and synchronizing the class definition with those in the SIM KB of the target cell or cells. 1 Create a new class in the BMC Atrium CMDB. For instructions, see Adding new classes to the BMC Atrium CMDB on page Create a set of the three different-sized icons for the new class, and save them using the file naming convention classname_size.ext. See Guidelines for associating a custom icon with a service model component class on page Store an identical set of the three icon files each file in the set designating a different pixel size under each of the three specified subfolders on the system where the BMC Portal application server is running. See Guidelines for associating a custom icon with a service model component class on page Associate the icon with the service model component class by performing the following actions: A Edit the component_icon.properties file. By default, the component_icon.properties file is located in the following directory path: Solaris %BMC_Portal_Kit_Home%\appserver\websdk\tools\jboss\server\all\conf\pr operties\smsconsoleserver\ Windows %BMC_Portal_Kit_Home%\appserver\websdk\tools\jboss\server\all\conf\pr operties\smsconsoleserver\ B Add the following to the component_icon.properties file: Replace ClassName with the name of the new class you defined in the BMC Atrium CMDB and IconFileClassName with the prefix you used to name the three icon files (classname_size.ext). sms.component.icon.classname=iconfileclassname C Save the component_icon.properties file. 5 Restart the BMC Impact Administration Server. 160 BMC Impact Solutions Service Modeling and Publishing Guide

175 Associating a custom icon with a service model component 6 Restart the BMC Portal application server and all BMC Impact Service Model Editor client instances. 7 Refresh BMC Impact Service Model Editor templates by using Tools => Refresh Component Types. 8 Synchronize the new service model class definitions with the SIM KB. For instructions see Exporting and importing service model data on page Create the new class definition in BAROC format by using Tools => Export Cell Meta Data. The file that is created is named mc_sm_object.baroc. After you convert the class definition to BAROC format, you make it available to the SIM KB of the target cell or cells. 10 Manually copy the mc_sm_object.baroc file to the destination directory of the target cell or cells. By default, the mc_sm_object.baroc file is located in the following directory path: Solaris $MCELL_HOME/etc/CellName/kb/classes Windows %MCELL_HOME%\etc\CellName\kb\classes 11 Recompile each cell s KB by using the command: mccomp- -n cellname 12 Restart the cell or cells. Guidelines for associating a custom icon with a service model component class Follow these guidelines when adding and associating custom icons with service model component classes: BMC Impact Service Model Editor and BMC Impact Portal accept three sets of pixel sizes for the component icons: 16 x 16, 32 x 32, and 128 x 128. For each custom class that you create, you must include three sets of identical icons, each set using the three different pixel sizes: 16 x 16, 32 x 32, and 128 x 128. Use.gif format only. For example, set one contains three identical icons of 16 x 16, 32 x 32, and 128 x 128 pixels; set two contains the same three icons of 16 x 16, 32 x 32, and 128 x 128 pixels, and so forth. Name each custom icon using the same name as the custom class it represents. Follow this naming convention: Chapter 6 Managing BMC Impact Service Model Editor 161

176 Associating a custom icon with a service model component classname_size.gif classname is the name of the custom class you created. size refers to the pixel sizes 16, 32, and 128. gif is the file extension and is required. For example, if you created a custom class named BMC_ABCServer, you would create three corresponding custom icons named as follows: BMC_ABCServer_16.gif BMC_ABCServer_32.gif BMC_ABCServer_128.gif Save a set of the three different-sized custom icons to the following subdirectory under the BMC_Portal_Kit_Home installation directory. You can find this directory on the system where the BMC Portal application server is installed. On Windows, the directory is located as follows: %BMC_Portal_Kit_Home%\appserver\websdk\tools\jboss\server\all\modules\ smsconsoleserver.sar\smsconsoleserver.war\images\objects On Solaris, the directory is located as follows: $BMC_Portal_Kit_Home/appserver/websdk/tools/jboss/server/all/modules/ smsconsoleserver.sar/smsconsoleserver.war/images/objects NOTE If the objects subdirectory is missing, create it, and then move all the files in the images directory to the new objects subdirectory. By saving an identical set of the three different-sized icon files to the subdirectory, you are making them available to both BMC Impact Service Model Editor, BMC Impact Portal, and BMC Impact Explorer Services View. Default icon when no match is found When retrieving component icons, BMC Impact Service Model Editor first searches its local repository for the icons shipped with the product. If the matching icons are not found, it next searches the images subfolder. If no match is found, BMC Impact Service Model Editor uses the default icon Unknown_16.png, Unknown_32.png, or Unknown_128.png. Figure 27 BMC_BaseElement default icon image 162 BMC Impact Solutions Service Modeling and Publishing Guide

177 Documenting your extensions Documenting your extensions Just as you need to occasionally look up information about classes in the CDM, you will need to look up information about classes you create. One easy way to document a class is to copy one of the existing HTML files in CMDBInstallationFolder\sdk\doc\cdm and modify it to fit your class. If you copy the help file for a class with the same superclass as your class, you won t need to change the information about inherited attributes and relationships. After creating your HTML help files, be sure to make a backup copy of them in a separate location so that they won t be overwritten when you install a future version of the BMC Atrium CMDB. smeserver properties file and parameters Table 37 describes the smeserver.properties file and its parameters. Table 37 smeserver.properties file Filename smeserver.properties BMC_PORTAL_KIT_HOME/appserver/webskd/tools/jboss/server/all/conf/properties/smsS File path me Description contains all the user configurable BMC Impact Service Model Editor properties Parameter name Description Default value com.bmc.sms.sme.server. cmdbservice.precache. componenttypes com.bmc.sms.sme.server. cmdb.find.result.limit com.bmc.sms.sme.server. tmpdir com.bmc.sms.sme.server. publish.queue.requests com.bmc.sms.sme.server. publish.queue.response com.bmc.sms.sme.server. publish.topic.publish. status.change sets whether the precache applet is run to request component types from the BMC Atrium CMDB if defined, sets the number (integer) of component instances retrieved as a result of the Find command sets the temp directory of the BMC Impact Service Model Editor server sets the name for the BMC Impact Publishing Server request queue sets the name for the BMC Impact Publishing Server response queue sets the name for the BMC Impact Publishing Server notification topic true undefined; no limit undefined; default temp directory is JBOSS_HOME/ server/all/tmp/ sme ps_requests ps_response ps_notifications Chapter 6 Managing BMC Impact Service Model Editor 163

178 smeserver properties file and parameters Table 37 smeserver.properties file com.bmc.sms.sme.server. publish.controller.name com.bmc.sms.sme.lsp.manager com.bmc.sms.sme.server. publish.response.timeout com.bmc.sms.sme.server. publish.extended.response. timeout com.bmc.sms.sme.server.promot ion.timeout com.bmc.sms.sme.server.promot ion.wait.time com.bmc.sms.sme.publish. preview.enable com.bmc.sms.sme.date.format com.bmc.sms.sme.server. export.datasetid com.bmc.sms.sme.cmdb.ping com.bmc.sms.sme.localized. classes.dir sets the Java Management Extensions (JMX) name for the publishing controller component of the BMC Impact Publishing Server defines the JMX name of the last successful Publishing Manager sets the timeout value (the number of seconds to wait) for reception of BMC Impact Publishing Server responses sets the timeout value (the number of seconds to wait) for reception of BMC Impact Publishing Server extended responses sets the timeout, in seconds, for the Reconciliation Engine to reconcile objects into production sets the amount of time to wait before checking the status on a reconciliation job enables (true) or disables (false) publishing previews sets the date format for the BMC Impact Service Model Editor defines the dataset (using dataset ID) to use for service model exports sets the polling interval, in seconds, for pinging the BMC Atrium CMDB to ensure that it is available defines the base directory used under SDK_HOME/tools/jboss/server/all/ conf/resources/locale/classesdir to retrieve localized server resources for class names and attributes com.bmc.sms. sme.server: name= PublishService Controller com.bmc.sms. consoleserver: name=lastpubli shmanager 60 seconds 3600 seconds seconds 1000 seconds true HH:mm:ss z MM/dd/yyyy BMC.ASSET 60 seconds smsconsoleserv er 164 BMC Impact Solutions Service Modeling and Publishing Guide

179 smeserver properties file and parameters Table 37 smeserver.properties file com.bmc.sms.sme.kb.info. resources com.bmc.sms.sme.topoviews lists the names of property files that contain localized classes and attributes. You can define custom files and add them to the list. The files are loaded in the order listed and the files loaded later override settings in files loaded earlier. The files listed must exist in the SDK_HOME/tools/jboss/server/all/ conf/resources/locale/classesdir defines a comma-delimited list of supported topology views. Each element in the list has two functions: It is a resource key for a localized name (suitable for the UI). kb_deprecated_ resource. properties,kb_co re_resource. properties See smeserver. properties file for current default values. It is the base key for the definition of the topology view. Each key is appended with an integer (for as many as needed) that defines a graph to traverse for the topology view. If you edit any of these configuration files manually, you must restart the BMC Portal service or daemon for the changes to take effect. If you have edited any of the BMC Impact Publishing Server configuration files, you must restart the BMC Impact Publishing Server service or daemon also. Chapter 6 Managing BMC Impact Service Model Editor 165

180 smeserver properties file and parameters 166 BMC Impact Solutions Service Modeling and Publishing Guide

181 Chapter 7 Creating a service model by 7 importing HP OVO data This chapter covers the following topics: Overview Atrium and non-atrium environments Installing the integration with HP OVO Installation Configuration Importing HP OVO data to create a service model High-level data flow Steps to import HP OVO data to create a service model Chapter 7 Creating a service model by importing HP OVO data 167

182 Overview Overview The BMC Impact Service Model Integration with HP OpenView Operations (OVO) provides a mechanism to import an HP OVO node hierarchy and automatically create a service model view of the hierarchy. From the Administration tab of the BMC Impact Explorer, you can create an HP OVO service model view on demand or at scheduled intervals. The integration with HP OVO automatically publishes the service model either directly to a BEM or SIM cell in a non-atrium environment or to the BMC Atrium CMDB for reconciliation before passing the data to a SIM cell. Atrium and non-atrium environments The integration with HP OVO supports service model publishing to cells in both Atrium and non-atrium environments. In an Atrium-enabled environment, the BMC Atrium CMDB Reconciliation Engine reconciles objects fetched from HP OVO against the CMDB before automatically publishing the service model to a cell via the Publishing Server. In a non-atrium scenario, objects are fetched from HP OVO and the Publishing Server handles publishing the service model directly to a BEM or SIM cell. Installing the integration with HP OVO This section explains general installation information for the integration with HP OVO. For detailed instructions for installing the integration with HP OVO, see BMC Impact Solutions Installation Guide. Installation The integration with HP OVO is installed as an option of the BMC Impact Solutions installation program. After selecting the integration with HP OVO and completing the remainder of the installation process, the installation program installs the integration in the MCELL_HOME directory. If you plan to use an Atrium environment, the integration with HP OVO requires a BMC Atrium CMDB dataset and reconciliation rules. The dataset and rules are installed as part of the SIM CMDB extensions. 168 BMC Impact Solutions Service Modeling and Publishing Guide

183 Configuration During the installation process, an adapter cell is installed as part of the integration with HP OVO. This adapter cell contains processing rules and handles communication between HP OVO and the Publishing Server. The adapter cell is automatically registered with the Impact Administration Cell (IAC) if the two components are installed on the same computer. The registered adapter cell is displayed under the ADAP_Cell group in the navigation pane of the Infrastructure Management tab of the Administrator view of BMC Impact Explorer, as shown in Figure 28. Figure 28 Adapter cell group Configuration If you install the adapter cell on the same computer as the Impact Administration Cell (IAC) and the Publishing Server, no configuration is necessary; the adapter cell is automatically registered with the IAC. If you install the adapter cell on a different computer as the IAC, you must add an entry for the IAC in the mcell.dir file of the adapter cell and then restart the adapter cell to recognize the entry. Chapter 7 Creating a service model by importing HP OVO data 169

184 Configuration If you install the adapter cell on a different computer than the Publishing Server, you must add an adapter cell entry in the mcell.dir file in the MCELL_HOME/etc/ directory on the computer where the Publishing Server is installed and then restart the Publishing Server. NOTE The adapter cell does not support high availability. Do not attempt to configure an adapter cell to run in a high availability environment. Before you attempt to import HP OVO data, you must configure the /etc/profile environment variables. For example (the values you set for your variables depend on your installation): ORACLE_HOME=/usr/oracle/product/ ; export ORACLE_HOME ORACLE_SID=openview export ORACLE_SID ORACLE_BASE=/usr/oracle; export ORACLE_BASE TNS_ADMIN=/usr/oracle/product/ /network/admin; export TNS_ADMIN PATH=$ORACLE_HOME/bin: export PATH The configuration files, listed in Table 38, reside in the MCELL_HOME/etc/ directory. Table 38 File ovcifetcher.conf ovcifetcher.map ovcifetcher.pass Integration with HP OVO configuration files Purpose configuration file similar to the mcell.conf file map file used for mapping classes and slots between HP OVO and SIM encrypted password file for the HP OVO administrator Setting the password for the HP OVO administrator This section lists the step-by-step instructions for setting the password for the HP OVO administrator user. To set the HP OVO administrator password 1 Click the Infrastructure Management tab of the Administrator view of BMC Impact Explorer. 2 Navigate to the adapter cell. 3 Right-click on the adapter cell and choose Actions => OVO Adapter => Set OVO User/Password. A user/password dialog box appears. 170 BMC Impact Solutions Service Modeling and Publishing Guide

185 Configuration 4 Supply your user name and password and click OK. Configuration requirement to support CMDB 2.1 or CMDB 7.5 Depending on which version of the BMC Atrium CMDB you use, you must edit the ovcifetcher.map file to uncomment only one of the two version support lines. To use BMC Atrium CMDB version 2.1, uncomment the following line: $DoMap(SetTypeItemForCMDB21Map) To use BMC Atrium CMDB version 7.5, uncomment the following line: #$DoMap(SetTypeItemForCMDB75Map) Configuration requirement to support BMC Remedy ITSM If you employ Remedy ITSM and the Integration for BMC Remedy Service Desk with SIM for automated incident creation, you must update the category, type, and item (CTI) values in the integration for HP OVO map file and the corresponding Product Company Relationship form in Remedy ITSM. To successfully create an incident, IBRSD looks for this CTI mapping in the map file and the Product Company Relationship form. If these values are not present in both places, incident creation fails. To configure the CTI values in the integration for HP OVO map file, update the values in the ovcifetcher.map file found in $MCELL_HOME/etc folder. For example: Category - Hardware Type - Machine Item - BMC Discovered These values must match the corresponding values in the Remedy ITSM Product Company Relationship form. These values are customizable, so if you make changes to any of the values, the changes must be made in both the map file and the Product Company Relationship form. Chapter 7 Creating a service model by importing HP OVO data 171

186 Importing HP OVO data to create a service model Importing HP OVO data to create a service model This section provides a high-level explanation of how the integration with HP OVO works and lists the detailed steps you take to import HP OVO data into your service model. High-level data flow This section explains in basic terms how the integration with HP OVO imports data into service models in both Atrium and non-atrium environments. 1 A user initiates or schedules a fetch remote action, for example, Fetch Node Group, against the adapter cell. 2 A fetch routine retrieves the requested node group data from HP OVO and passes that data to the adapter cell for CI de-duplication and creation of CIs and relationships, if necessary. 3 The adapter cell passes the data to the publishing server. 4 In non-atrium scenarios, the Publishing Server publishes the service model data directly to a cell. 5 For Atrium-enabled scenarios, the Publishing Server first sends the service model data to the BMC Atrium CMDB for reconciliation before the final service model data is published to the cell. NOTE After a service model has been created by importing HP OVO data, any subsequent changes made in the Service Model Editor take precedence over subsequent changes made in the HP OVO interface if those changes are for the same attributes. Steps to import HP OVO data to create a service model This section lists the step-by-step instructions for importing HP OVO data to create a service model. 172 BMC Impact Solutions Service Modeling and Publishing Guide

187 Steps to import HP OVO data to create a service model To import HP OVO data to create a service model 1 Click the Infrastructure Management tab of the Administrator view of BMC Impact Explorer. 2 Navigate to the adapter cell. 3 Right-click on the adapter cell and choose Actions => OVO Adapter => Fetch From OVO. An action confirmation dialog box appears. 4 Click Fetch to continue the action. A user authentication dialog box appears. This dialog box requires your remote execution user name and password. 5 Supply your user name and password and click OK. A dialog box displays to confirm the fetch operation. 6 Click OK. Depending on the number of CIs to retrieve, the fetch process can take several minutes to execute. As the fetch process continues, a dialog box appears that provides the status of the process. 7 Click OK to dismiss the status dialog box. TIP The process generates events as CIs and their relationships are fetched. You can view these events in the Events view of BMC Impact Explorer. These events can be used for debugging purposes if errors occur during the fetch process. 8 Navigate to the Services view of BMC Impact Explorer. 9 If not already selected, select the cell to which the service model is published. 10 In the Results window in the Find Service Components navigation area, choose the retrieved group or node bank to display the new service model. If the group or node bank does not yet appear, the publish process might not be complete. Chapter 7 Creating a service model by importing HP OVO data 173

188 Scheduling a fetch to import HP OVO data Scheduling a fetch to import HP OVO data To schedule a fetch to import HP OVO data, use the UNIX crontab command on the computer where the adapter cell is installed. To enable the cifetcher.sh script, make sure you set the environment /etc/profile/, for example: bash-3.00# crontab -l * * 1-5. /etc/profile && sleep 5 && /opt/bmc/impact/server/bin/cifetcher.sh start In this example, the fetcher runs once at 2:09 p.m. every day of the month except Saturday and Sunday. 174 BMC Impact Solutions Service Modeling and Publishing Guide

189 Chapter 8 Managing BMC Impact Publishing 8 Server After you create a service model, the service model data must be delivered from the BMC Atrium CMDB or the pposter source files to the cells. The process of distributing SIM data from the source to the cells is managed and controlled by the BMC Impact Publishing Server component of BMC Impact Solutions. This chapter provides information on managing the BMC Impact Publishing Server and contains these topics: Working with publication logs Viewing publication history Viewing publication history details Sharing a single log directory between two Publishing Servers Specifying a port for Service Model Manager High availability and BMC Impact Publishing Server Monitoring BMC Impact Publishing Server with BMC Impact Manager events Modifying the generation of events Understanding classes and slots for BMC Impact Publishing Server events About SIM management data Understanding publish environments About publish environments Publishing to a BEM cell About home cell, home cell alias, and cell alias Publishing from the BMC Atrium CMDB Enabling AtriumCMDB Publish publishing Using BMC Impact Service Model Editor Creating advanced publish environments Examples of advanced environments Defining BMC Atrium CMDB classes for SIM Defining BMC Atrium CMDB attributes for SIM ServiceModelSet attribute for components and management data ServiceModelSet attribute for impact relationships Initializing the BMC Atrium CMDB with SIM data Initializing a cell Chapter 8 Managing BMC Impact Publishing Server 175

190 Example creating SIM data in BMC Atrium CMDB from BAROC files Purging and deleting service model objects Publishing in automated or manual mode Publishing from a Direct Publish source About home cell and cell alias About class and slot data Enabling Direct Publish publishing Creating an environment for component instances and relationships Modifying home cell and cell aliases Initializing a cell from a Direct Publish environment Examples using cell aliases for Direct Publish publishing Securing publish environments pserver.conf file and parameters Configuring the Notify ARDBC plug-in Configuring the Notify plug-in for AR server groups BMC Impact Solutions Service Modeling and Publishing Guide

191 Working with publication logs Working with publication logs This section contains general guidelines to remember when working with publication logs. After you submit a promotion request in BMC Impact Service Model Editor, the promotion results dialog box reports only the success or failure of a promotion. It does not offer information about publication status. Detailed information about each publication is available in the request log files. A request log file exists for every publish request containing detailed information as to why publication failed and must be consulted to diagnose a publication failure. All request logs are available in BMC Impact Service Model Editor's publish history. Publish logs can also be retrieved by using the CLI command plog -s <requestid> plogdisplay -@ (see plog Obtaining the XML log for a request on page 265). BMC recommends that you give every promotion a unique description because that makes it easier to locate a specific publish in the BMC Impact Service Model Editor s publish history. Another way to find the correct publication in the publish history is to use the promotion ID. BMC Impact Publishing Server includes detailed messages from the different products it communicates with (such as BMC Impact Portal, BMC Atrium CMDB, and BMC Impact Managers). To understand and troubleshoot these messages, consult the documentation of the product. Viewing publication history At any time, you can use the Promote and Publish History command in BMC Impact Service Model Editor to review publication information, including failures. The Promote and Publish History command displays the status and date and time of requests. Information in the Publication errors section of the Publish tab can help you troubleshoot publication failures. To view publication history 1 From the menu bar, choose Tools => Promote and Publish History. 2 To view publication details, select the Publish tab, then select the publication for which you want to see details in the Publication History table area. The list of recent publications is in reverse chronological order, that is, the most recent is listed first. Chapter 8 Managing BMC Impact Publishing Server 177

192 Viewing publication history details Viewing publication history details This section contains information on viewing publication history details. To view publication history details 1 From the menu bar, choose Tools => Promote and Publish History. The list of recent publications is in reverse chronological order, that is, the most recent is listed first. By default, 100 publication log files are saved; when the 101st log is saved, the first log is deleted. All BMC Impact Publishing Server requests are counted (not only publish and initialization, but also classinfo (for example, export) requests). You can change the RequestHistorySize parameter in pserver.conf to modify the default number of logs saved. 2 To view publication details, select the Publication tab, then select the publication for which you want to see details in the Publication History table area. A On the Publication Details tab, review the detailed information for the publication you selected. Failures are displayed in red. If the failure is the result of a particular component instance, the component type and component name are included. To open a View with the component instance, select the failure and click Open in New View. B On the Publication Errors tab (available only if there were failures associated with the selected publication), review the failure information. You can sort on any column and, if the column width limit truncates the text, the tooltip displays the complete text string. C In the Recommended Action area, review the action to correct the problem with publish. NOTE You can replace the action recommended by BMC Software, add to it, or modify it by editing the pslog_error_solutions.properties file located in the BMC_PORTAL_KIT_HOME\appserver\websdk\tools\jboss\server\all\conf\resourc es\en_us\smsconsoleserver directory on the server running BMC Portal. 3 Click Close. 178 BMC Impact Solutions Service Modeling and Publishing Guide

193 Sharing a single log directory between two Publishing Servers Sharing a single log directory between two Publishing Servers If you employ two Publishing Server instances, each instance on a separate computer, you can share a single log directory between the two instances. For example, if the host of a Publishing Server is not up and running, you can start the other Publishing Server and resume publishing while writing to the same log directory. By default, the Publishing Server log directory is at the location %MCELL_HOME%/log/%PSName%, and %PSName% is ps_<host>, where <host> is the name of the computer on which the Publishing Server is installed. And because the Publishing Server is installed in the MCELL_HOME directory, the default path is MCELL_HOME/log/<PSName>. To enable two Publishing Servers on different computers to use the same log directory, you must give both Publishing Servers the same name. To change the name of one Publishing Server to match the other: 1 Uninstall the Publishing Server for which you want to change the name. Perform the uninstallation using uninstall_pserver_service.cmd for Windows or uninstall_pserver_service.sh for UNIX. These commands are available from the <MCELL_HOME>/bin directory. 2 In the etc/pserver_service.conf file, set the Publishing Server name (variable PS_NAME) to the new name. 3 Reinstall the Publishing Server by using install_pserver_service.cmd for Windows or install_pserver_service.sh for UNIX. 4 Update the file MCELL_HOME/etc/pserver.conf to change the attribute SystemLogDirName to the name of the shared log directory. Note that you must use an NFS path name to specify the directory. For more information about the pserver.conf file, see pserver.conf file and parameters on page Update the SystemLogDirName attribute for the other Publishing Server, giving it the same shared log directory. 6 In the pserver.conf file make sure that the directory path mentioned before SystemLogDirName is accessible. When you specify the path for the SystemLogDirName, you must use an NFS path. NOTE If the log directory is remote and the Publishing Server runs as a service, then the service must not log on as a "Local System account", which is the default logon. If the service is allowed to log on using the default, the account has no access to the remote directory. The service must log on as an account with access to the remote directory. Chapter 8 Managing BMC Impact Publishing Server 179

194 Specifying a port for Service Model Manager Specifying a port for Service Model Manager The Service Model Manager (smmgr) is a service (or process) that is started by the cell to assist in publishing. When the service starts, it selects an available ephemeral port. You can configure it to listen on a fixed port so that the connection is not prevented when a random port crosses a firewall. To specify a fixed port for Service Model Manager, in the file MCELL_HOME/etc/cellName/smmgr.conf, change the parameter ServerPort to a specific port number. The default value is 0, which means that any port number can be used. If the specified port is not available when Service Model Manager is started, start up fails. If you use more than one cell, each cell must have a different port number for the ServerPort parameter in the smmgr.conf file of the cell. High availability and BMC Impact Publishing Server When a publish request is received by the BMC Impact Publishing Server component, the Publishing Server automatically connects to the active server (either primary or secondary) and publishes. To determine which server was active for a specific publish, look in the request log. For information about publishing logs, see Working with publication logs on page 108. If neither the primary nor the secondary server is active, then the publish request fails. The request log indicates that neither server is active. If the active server goes down during a publish, then the publication fails. When a server is active again, you must manually re-execute the publish on the active server with the CLI publish command. For automated publications, there are default retrials, but if the specified number of retrials was executed while there was no active server, and a new retrial will not be executed after one of the servers becomes active, you must execute the publish command again. For information about the CLI command publish, see publish Publishing a service model or viewing instances to be published on page BMC Impact Solutions Service Modeling and Publishing Guide

195 Monitoring BMC Impact Publishing Server with BMC Impact Manager events Monitoring BMC Impact Publishing Server with BMC Impact Manager events This section describes how to monitor the BMC Impact Publishing Server using BMC Impact Manager events. By default, the BMC Impact Publishing Server sends event information to the Impact Administration Cell (IAC). Users with Full Access and Service Administrator access can monitor the status of BMC Impact Publishing Server in BMC Impact Explorer on the Impact Administration Cell subtab. For the request, connection, and error events, see the Events tab. For more information about Impact Administration Cells, see BMC Impact Solutions Infrastructure Administration Guide. You can view all generated events in BMC IX on the Events tab in the collector "By Location - System - Publishing Server". Also, the IAC creates ADMIN_EVENTs for the control events of BMC Impact Publishing Server, so you can view the status of the BMC Impact Publishing Server in the Infrastructure Management view of BMC IX. If automated AtriumCMDB Publishing is enabled, you should monitor the publish requests to find publication failures. Modifying the generation of events The BMC Impact Publishing Server creates status, connection, and publish request information that describes the internal state of the BMC Impact Publishing Server and its connection to the BMC Atrium CMDB and BMC Impact Manager cells. To modify the BMC Impact Publishing Server events sent to a cell, you make changes in configuration files. Table 39 describes the types of events with an example, the configuration file for each, and the location of the configuration file. Chapter 8 Managing BMC Impact Publishing Server 181

196 Modifying the generation of events Table 39 BMC Impact Publishing Server event generation Type of event control status events generated when BMC Impact Publishing Server starts or stops in a controlled way connection events generated when the BMC Impact Publishing Server makes a connection with one of its surrounding components request events generated for every publish and classinfo request that is processed by Publishing Server error events that indicate there is a problem with the correct functioning of the BMC Impact Publishing Server Example event message BMC Impact Publishing Server started servername connection failure. Class validation request failed. servername exception occurred: xxx Configuration file name pserver.conf pserver.conf pserver.conf pserver.trace Configuration file location on the BMC Impact Manager computer MCELL_HOME/etc/ps_hostName/ pserver.conf or if this file does not exist, then MCELL_HOME/etc/pserver.conf MCELL_HOME/etc/ps_hostName/ pserver.conf or if this file does not exist, then MCELL_HOME/etc/pserver.conf MCELL_HOME/etc/ps_hostName/ pserver.conf or if this file does not exist, then MCELL_HOME/etc/pserver.conf MCELL_HOME/etc/ps_hostName/ pserver.trace or if this does not exist, then MCELL_HOME/etc/pserver.trace To modify the generation of events 1 In the pserver.conf file, set the IPSEventsIM parameter to the name of the cell that will receive the events. In the example, events are sent to the cell named cell.admin (default Impact Administration Cell). EXAMPLE In the relevant section of the pserver.conf file: # #Events # #Events tracking Publishing Server s operation and errors are sent to im #<IPSEventsIM> #IPSEventsIM=<ImpactAdminCell> #By default IPS_EVENTs are generated to the Impact Admin Cell IPSEventsIM=cell.Admin #Only operation events of the classes listed in IPSEventClasses are created. #By default events of all IPS_EVENT concrete subclasses are created #IPSEventClasses=IPS_START,IPS_STOP,IPS_CONFIG,IPS_CONNECT,#IPS_IM_CONNECT, #IPS_PUBLISH,IPS_CLASSINFO #Enabling of error events (IPS_ERROR) is to be configured in pserver.trace 182 BMC Impact Solutions Service Modeling and Publishing Guide

197 Understanding classes and slots for BMC Impact Publishing Server events If you enter an incorrect cell name in this file, (a cell name that is not present in the cell directory as it is configured by IMFileDirectoryName), then no events are generated. In the tmp/ps_hostname/pserver.trace output file, the error message is Unable to report ips events to im X: IPSEventsIM points to unregistered im. 2 To generate error events, in the etc/pserver.trace file, uncomment the following line by removing the # at the beginning of the line. #log4j.logger.com.bmc.sms.ps=debug, IPSERROREVENTS as shown in the example. EXAMPLE In the relevant section of the pserver.trace file: # Print messages of level DEBUG or above in the package #log4j.logger.com.bmc.sms.imapi=debug #log4j.logger.com.bmc.sms.imapi.nls=debug #log4j.logger.com.bmc.sms.imapi.gw=debug #log4j.logger.com.bmc.sms.imobject=debug log4j.logger.com.bmc.sms.ps=debug, IPSERROREVENTS 3 Restart the BMC Impact Publishing Server service or process. Understanding classes and slots for BMC Impact Publishing Server events Table 40 describes the Common Event Model (CEM) slots (defined in CORE_EVENT) and values that are applicable to all events generated by BMC Impact Publishing Server. Chapter 8 Managing BMC Impact Publishing Server 183

198 Understanding classes and slots for BMC Impact Publishing Server events Table 40 Common Event Model (CEM) slots Slot name Slot label in BMC IX Description Default value mc_event_category Category high-level normalized category of the OPERATIONS_MANAGEMENT object the event represents mc_object_class Object Class identifies the class of an object for status events of the publishing server itself = BMC Impact Publishing Server mc_object Object name of the BMC Impact Publishing Server instance mc_host_class Host Class type of host Computer mc_host Host name of the computer on which BMC not defined Impact Publishing Server is running mc_host_address Host Address network address of the host computer on which BMC Impact Publishing Server is running mc_origin_class Origin Class identifies the event management system type mc_origin Origin specifies the event management system that is closest to the source of the event and is considered to have detected the event mc_tool_class Tool Class the way in which the incident is reported to the cell mc_tool Tool defines where any event is within a value that can further distinguish where the event is coming from within the mc_tool_class value mc_tool_address Tool Address IP address of the host computer on which BMC Impact Publishing Server is running for status events of the automated publishing service of the publishing server = BMC Impact Publishing Server - Automated Publishing ps_hostname not defined BMC Impact Publishing Server ps_hostname BMC Impact Publishing Server ps_hostname not defined Event classes and slots specific to BMC Impact Publishing Server The event classes that are specific to BMC Impact Publishing Server are subclasses of the class IPS_EVENT. The class hierarchy for IPS_EVENT is 184 BMC Impact Solutions Service Modeling and Publishing Guide

199 Understanding classes and slots for BMC Impact Publishing Server events IPS_EVENT IPS_CONTROL IPS_START IPS_STOP IPS_CONFIG IPS_CNX IPS_CONNECT IPS_IM_CONNECT IPS_ERROR IPS_REQUEST IPS_CLASSINFO IPS_PUBLISH These classes are defined in the ips.baroc file, located in the MCELL_HOME\etc\default\EM\kb\classes directory. When you enable event generation to a SIM cell, all operational events are generated, which are the event classes IPS_START, IPS_STOP, IPS_CONFIG, IPS_CONNECT, IPS_IM_CONNECT, IPS_PUBLISH, and IPS_CLASSINFO. In addition to operational events, you can also enable the generation of BMC Impact Publishing Server error events of the class IPS_ERROR. IPS_START Impact Publishing Server start The IPS_START class contains events that occur when the BMC Impact Publishing Server service (or process) is started or when automated publishing is started. Table 41 IPS_START slots Slot name Slot label in BMC IX Description process_run_id Process Run ID All IPS_CONTROL events that are generated from the same processing run of BMC Impact Publishing Server are assigned the same process run ID (guid) for easy correlation of these events. mc_parameter Status value is the string status mc_parameter_value Parameter Value indicates the status of BMC Impact Publishing Server: as it launches: starting when up and running: started IPS_STOP Impact Publishing Server stop The IPS_STOP class contains events that occur when the BMC Impact Publishing Server service (or process) is stopped. Chapter 8 Managing BMC Impact Publishing Server 185

200 Understanding classes and slots for BMC Impact Publishing Server events Table 42 IPS_STOP slots Slot name Slot label in BMC IX Description process_run_id Process Run ID All IPS_CONTROL events that are generated from the same processing run of BMC Impact Publishing Server are assigned the same process run ID (guid) for easy correlation of these events. severity Severity seriousness of the event; default is INFO mc_parameter Status value is the string status mc_parameter_value Parameter Value indicates the status of the BMC Impact Publishing Server: when stopping: stopping when stopped: stopped IPS_CONFIG Impact Publishing Server configuration file The IPS_CONFIG class contains events that are generated when BMC Impact Publishing Server starts and display configuration information for the Publishing Server instance, as shown in Table 43. Event generation for this class is enabled by default. Table 43 IPS_CONFIG slots (part 1 of 2) Slot name Slot label in BMC IX Description os_class OS Class indicates the class of the operating system os_version OS Version indicates the version of the operating system process_run_id Process Run ID All IPS_CONTROL events that are generated from the same processing run of BMC Impact Publishing Server are assigned the same process run ID (guid) for easy correlation of these events. ps_version IPS Version contains the version of the Publishing Server ps_build_number IPS Build Number contains the software build number of the Publishing Server ps_build_date IPS Build Date contains the build date of the Publishing Server home_dir Home Directory contains the absolute path of the home directory for the Publishing Server conf_file Configuration File contains the absolute path of the configuration file; pserver.conf is the default file kb_dir KB Directory contains the absolute path of the kb directory log_dir Log Directory contains the absolute path of the log directory mcell_dir Cell Directory File contains the absolute path of the cell directory file (default is mcell.dir) 186 BMC Impact Solutions Service Modeling and Publishing Guide

201 Understanding classes and slots for BMC Impact Publishing Server events Table 43 IPS_CONFIG slots (part 2 of 2) Slot name Slot label in BMC IX Description trace_conf Trace Configuration File contains the absolute path of the trace configuration file; pserver.trace is the default file trace_file Trace File contains the absolute path of the trace file; pserver.trace if the default file IPS_CONNECT Impact Publishing Server connect The IPS_CONNECT class contains events that occur when BMC Impact Publishing Server tries to establish a connection to other components. Table 44 IPS_CONNECT slots Slot name Slot label in BMC IX Description ips_request_id Request ID the ID of the request sent to the BMC Impact Publishing Server The connection is required for the processing of the request. For every request, IPS_CONNECT events are created for every component that needs to be connected. destination Destination type of the component to which BMC Impact Publishing Server is connecting; possible values are: CMDB for BMC Atrium CMDB IM for BMC Impact Manager SMM for Service Model Manager dst_name Destination Name name of the component to which BMC Impact Publishing Server is connecting dst_location Destination Location host and port number of the computer to which BMC Impact Publishing Server is connecting dst_user Destination User logon used to connect blank for Impact Manager and Service Model Manager connections because those connections do not require authentication result Result indicates the success or failure of the connection; possible values are SCS when the connection succeeds FLR when the connection fails Chapter 8 Managing BMC Impact Publishing Server 187

202 Understanding classes and slots for BMC Impact Publishing Server events IPS_IM_CONNECT Impact Publishing Server connect The IPS_IM_CONNECT class contains events that occur when BMC Impact Publishing Server tries to establish a connection to an Impact Manager cell. Table 45 IPS_IM_CONNECT slots Slot name Slot label in BMC IX Description dst_location2 Destination Secondary Location host and port number of the secondary Impact Manager server, if high availability is enabled IPS_REQUEST BMC Impact Publishing Server request The IPS_REQUEST class contains events that occur when BMC Impact Publishing Server receives a request (for example, a request for a publishing preview). Table 46 IPS_REQUEST slots (part 1 of 2) Slot name Slot label in BMC IX Description severity Severity enables you to follow the status of a request When the request is sent to the BMC Impact Publishing Server, the severity is INFO. When the BMC Impact Publishing Server finishes the processing of this request, it updates the severity of the event: OK if the request is successful WARNING if the request failed client_data Client Data data coming from the client For automated publishes resulting from a BMC Impact Service Model Editor promotion, this slot displays the ReconJobRunId and the PromotionId. request_id Request ID the ID of the request sent to the BMC Impact Publishing Server This ID is necessary when you retrieve the request log by using a BMC IX local action and is useful in diagnosing publication failures. See Diagnosing publication failures on page 298. request_msg Request Message the content of the request (for example, EnvId=PROD; Queue=T) This is the internal communication protocol, useful for debugging. 188 BMC Impact Solutions Service Modeling and Publishing Guide

203 Understanding classes and slots for BMC Impact Publishing Server events Table 46 IPS_REQUEST slots (part 2 of 2) Slot name Slot label in BMC IX Description request_result Request Result initially UNK (unknown) Set to SCS (success) or FLR (failure) when processing is terminated. result_msg Result Message brief description of the success or the failure of the handled request For example, Request failed: Publish verification of IM(s) failed. You can find more detailed failure messages in the request log. user_id User ID the logon user ID of the requestor For automated publishes that are invoked from a BMC Impact Service Model Editor promotion, this slot displays the BMC Impact Service Model Editor logon user ID. For publishes from a CLI, this slot displays the user of the CLI or publish@hostname if the CLI is run locally without authentication. description Description the description that comes with the request For automated publishes resulting from a BMC Impact Service Model Editor promotion, this slot displays the BMC Impact Service Model Editor promotion comment. For publishes from a CLI, this slot displays the description you enter when using the -s option. Chapter 8 Managing BMC Impact Publishing Server 189

204 Understanding classes and slots for BMC Impact Publishing Server events IPS_PUBLISH BMC Impact Publishing Server publish request The IPS_PUBLISH class contains events that occur when a request for a publish is generated. Table 47 IPS_PUBLISH slots Slot name Slot label in BMC IX Description publish_type Publish Request Type indicates the type of publish; possible values are direct when the publish request is for a DirectPublish init when the publish request is an initialization, as with the pinit cli publish when the publish request is a delta or incremental publication, as with automated publish or with the publish CLI command selected_publish when a publish request is for selected objects, as with the publish -d CLI command env_id Environment ID ID of the publish environment For example: PROD for production environment TEST.user.1 for BMC Impact Service Model Editor test environment IPS_CLASSINFO BMC Impact Publishing Server class information request The IPS_CLASSINFO class contains events that are generated when information about classes is requested, for example, when you use a CLI to verify the class definitions between a cell and the BMC Atrium CMDB. Table 48 IPS_CLASSINFO slots Slot name Slot label in BMC IX Description classinfo_type Class Info Request indicates the type of classinfo; possible values Type are validation when the classinfo request happens with the CLI command pclassinfo - n cellname export when the classinfo request is generated with BMC Impact Service Model Editor export meta data functions, or with the CLI command pclassinfo -x 190 BMC Impact Solutions Service Modeling and Publishing Guide

205 About SIM management data IPS_ERROR BMC Impact Publishing Server errors IPS_ERROR events are different from other events in the IPS_EVENT class. They report issues that occur with the BMC Impact Publishing Server, while other IPS_EVENTs report information. Table 49 IPS_ERROR slots Slot name Slot label in BMC IX Description severity Severity indicates the seriousness of the event The default is WARNING IPS_ENV BMC Impact Publishing Server environment request Each time a penv CLI is issued (except for the action command info), an IPS_ENV event is generated. IPS_ENV events are generated for these environment requests: creation of a publish environment modification of a publish environment initialization of CMDB datasets of a AtriumCMDB? publish environment removal of a publish environment Table 50 IPS_ENV slots Slot name Slot label in BMC IX Description origin_id Origin ID contains the origin ID (AtriumCMDB or DirectPublish) of the publish environment env_id Environment ID contains the IDs of the publish environment env_type Environment Request Type contains the action open, set, init or close About SIM management data Management data are the data that are referred to by component instances and impact relationships. Management data is always published to all cells of a publish environment. A default set of management data is in the kb/data directory of the cell as well as in the SIM CMDB extension and in the kb/data directory of the BMC Impact Publishing Server. A SIM management data instance of a higher priority publish origin might replace the same SIM management data instance of a lower priority publish origin. However, in the case of the same priority publish origin, a SIM management data instance can be published once and only once to a cell. Chapter 8 Managing BMC Impact Publishing Server 191

206 Understanding publish environments Each component and impact relationship of a cell can refer to each management data instance regardless of the source of the management data in the cell (Direct Feed or AtriumCMDB publishing or DirectPublish publishing or CellPublish publishing). Direct Feed management data can also be referred to by published CIs and relationships. The management data need not be published to be referred to by published CIs and relationships. Understanding publish environments A publish environment defines the source of the data and the cells to which the data is sent. You can secure publish environments by password protecting them. About publish environments A publish is always executed within a set of conditions defined by the requirements of the SIM data. This set of conditions is referred to as a publish environment. For example, you want to send a service model from BMC Atrium CMDB (one condition) to a test cell (second condition). If the source of the service model data is a BAROC file and the data goes to a production cell, this requires a different environment and is handled differently by BMC Impact Publishing Server. The BMC Impact Publishing Server component supports publishing SIM data (service model data and management data) from three sources or origins: BMC Atrium CMDB, which is referred to as an Atrium Publish Feed, from BAROC source files using the CLI command pposter, which is referred to as Direct Publish Feed, or from a staging cell like the HP OVO adapter cell, which is referred to as Cell Publish Feed. Publish origin Publish is initiated from OriginID BMC Atrium CMDB BMC Impact Service Model Editor AtriumCMDB termination of reconciliation job CLI command publish Direct Publish CLI command pposter DirectPublish Cell Publish HP OVO fetch termination CellPublish CLI command publish 192 BMC Impact Solutions Service Modeling and Publishing Guide

207 About home cell, home cell alias, and cell alias An environment is uniquely identified by EnvID plus OriginId. The environment identifier must be unique within all AtriumCMDB Publish environments or within all Direct Publish environments. However, it is simpler and easier to manage if all publish environments in your enterprise have unique identifiers. Specifying the publish origin Publishing from these origins is enabled or disabled with configuration parameters (AtriumCMDBPublishOrigin and DirectPublishOrigin and CellPublishOrigin) in the pserver.conf file. AtriumCMDB Publish is enabled by default and is initiated either through automated publishing or the CLI command publish. Direct Publish is enabled by default and is initiated either through an API program or the CLI command pposter. Cell Publish or within all CellPublish environments in a staging cell. About home cell, home cell alias, and cell alias A service model component can be assigned to only one cell at a time. If you want, for example, to assign a component to a production cell and, at the same time, use it in a test cell for impact experiments, a mechanism is needed to make this possible. The parameters, HomeCell, CellAliases, and the attributes HomeCell and HomeCellAlias are used by BMC Impact Publishing Server to determine the cells to which a component instance is sent, depending on which have values. CellAliases and HomeCell are parameters of the publish environment, whereas HomeCell and HomeCellAlias are attributes of the component instance. The environment s parameter home cell defines the one cell to which all service model data and management data is sent. The component s attribute home cell alias defines another name for home cell looked up from a table so that the data with a specific home cell alias can be sent to different cells for different publish environments. Cell alias defines another name for a cell so that data can be sent to more than one cell. A cell can have multiple cell aliases, but in a single publish environment, a cell can have only one cell alias. The mapping of cell alias-to-cell name is one to many per environment. In other words, for each environment and for each cell alias, there can be only one cell name, but many cell aliases can be mapped to the same cell name. Chapter 8 Managing BMC Impact Publishing Server 193

208 Publishing to a BEM cell A cell name can only be used in one AtriumCMDB Publish environment, however it can be re-used in many DirectPublish environments, even if it is also used in AtriumCMDB environment. Cell-alias to cell-name values must already be defined when publishing is initiated. Default home cell alias When the parameter DefaultCell is set, the Publishing Server creates a default cell alias mapping to the cell that is configured for the BMC Atrium CMDB PROD publish environment. By default the CIs and impact relationships are assigned to the cell that is set for the DefaultCell parameter. Leaving this parameter empty effectively drops CIs and impact relationships assigned to DefaultCell from publication. Determining the cell to which a component is published To determine the cell to which a component is published, the BMC Impact Publishing Server uses the following algorithm: 1. If HomeCell is defined for the publish environment, that value is used (regardless of the values in the component s HomeCellAlias attribute). 2. The component s HomeCellAlias is looked up in the CellAliases for the publish environment. 3. If one of the CellAliases defined for the publish environment has empty CellAlias, then its cell name is used as the default cell. Every component that has no HomeCellAlias set is published to this default cell. Publishing to a BEM cell As of version , you can publishing on a BEM cell. However, although you can publish CIs on a BEM cell, the impact relationships of the CIs are not propagated. Publishing from the BMC Atrium CMDB In the case of AtriumCMDB Publish environments, you can promote SIM objects in the BMC Impact Service Model Editor product, which triggers reconciliation and when that terminates, publishing of the objects to the cells 194 BMC Impact Solutions Service Modeling and Publishing Guide

209 Enabling AtriumCMDB Publish publishing you can reconcile from any BMC Atrium CMDB reconciliation dataset you can use the Send to test function in BMC Impact Service Model Editor, in which case, the parameters of the environment are defined and managed for you, based on choices you make in the BMC Impact Service Model Editor you can create other AtriumCMDB Publish environments for advanced staging, for which you define the parameters of the environment using the CLI command penv. During the publishing of a service model, new or modified service model components and their relationships are selected from the asset dataset in the BMC Atrium CMDB and copied to respective BMC Impact Manager cells. New objects coming from a discovery source (such as BMC Topology Discovery or BMC Foundation Discovery) are flagged by default as In-Model and are therefore published by BMC Impact Publishing Server. This default can have a performance impact if too many CIs exist in non-sim classes. If the impact is too great, then you can revert and set the default value for ServiceModelSet to OUT. In this case, the new objects coming from a discovery source are ignored by the Publishing Server and you must bring In-Model objects in the Service Model Editor. If discovery sources provide updates to objects that are flagged as In-Model, these changes are sent to the cells. Enabling AtriumCMDB Publish publishing AtriumCMDB Publish is enabled by default, with a parameter in the pserver.conf file, located in MCELL_HOME/etc, ServiceModelPublish = T. (Default = T.) For AtriumCMDB environments, cell information is looked up from the class SIM_CellInformation from the BMC.ASSET dataset of BMC Atrium CMDB. The Impact Administration Server (IAS) creates this information whenever you administer a cell. Using BMC Impact Service Model Editor When the source of the service model data is the BMC Atrium CMDB and you are using BMC Impact Service Model Editor, the BMC Impact Publishing Server component can handle all of the requirements for standard publishing. BMC Impact Publishing Server defines the proper publishing environment based on choices you make in BMC Impact Service Model Editor and can automatically deliver the SIM data to the cell after you promote the objects in BMC Impact Service Model Editor. Chapter 8 Managing BMC Impact Publishing Server 195

210 Using BMC Impact Service Model Editor About cell alias When you use only the BMC Impact Service Model Editor to create service models, it is not necessary for you to understand the concept of cell alias because these values are created and managed for you. In BMC Impact Service Model Editor, every component instance that is created or modified must have a value for cell name (required field). For each component s cell name, a cell alias is automatically created and managed by BMC Remedy AR System. When you register a cell in BMC Impact Portal and define it as production, an alias with the same name as the cell name is defined and stored in the SIM_CellAlias CMDB class in the dataset BMC.ASSET. When you send service model objects to test in the BMC Impact Service Model Editor (using the Send to test function), all existing aliases are mapped to the test cell you chose for the test in BMC Impact Service Model Editor. Component Cell alias Cell name (prod cell) Cell name (test cell) SL Appl cella cella testcell1 SL DB cellb cellb testcell1 SL Server cellc cellc testcell1 In production the three component instances are sent to the production cells: cella, cellb, and cellc. When you send them to test in BMC Impact Service Model Editor, they are all sent to the same test cell, testcell BMC Impact Solutions Service Modeling and Publishing Guide

211 Using BMC Impact Service Model Editor About the production environment An AtriumCMDB Publish environment consists of an asset dataset, by default BMC.ASSET.EnvId and an impact dataset, BMC.IMPACT.EnvId. The production AtriumCMDB publish environment has the following two datasets: Datasets in BMC Atrium CMDB Description Comments asset dataset: by default, BMC.ASSET impact dataset: by default, BMC.IMPACT.PROD contains objects to be published This is the dataset from which service model data is published to cells. regular dataset contains objects that have been successfully published This dataset is a master copy of the service model data in the asset dataset regular dataset read-only; can be updated only by the CMDB Reconciliation Engine as objects are reconciled not limited to objects that are in-model a service model object is successfully promoted when it is moved from the sandbox to this dataset in the BMC Atrium CMDB read-only: can only be updated by the BMC Impact Publishing Server as objects are published a service model object is successfully published when a copy of it is in this dataset in the BMC Atrium CMDB The production service model data is in the BMC Atrium CMDB in the production dataset BMC.ASSET. After you promote service model objects in BMC Impact Service Model Editor, these changes are reconciled in the production dataset and then stored in the production dataset BMC.IMPACT.PROD upon successful publication, which mirrors the last successful publish to the cells. WARNING To ensure that the service model data in the BMC Atrium CMDB and in the cell are synchronized, the data in the impact dataset should be managed solely by BMC Impact Publishing Server. Chapter 8 Managing BMC Impact Publishing Server 197

212 Using BMC Impact Service Model Editor About test environments When you select Send To Test Objects In Current View in BMC Impact Service Model Editor, a request is sent to the BMC Impact Publishing Server to open a test environment. The test environment consists of two datasets: asset dataset BMC.ASSET.user.Test.1 impact dataset BMC.IMPACT.user.Test.1 BMC Impact Service Model Editor puts the service model data that was sent to test into the asset dataset (BMC.ASSET.user.Test.1) of the new test environment and requests a publication from the BMC Impact Publishing Server. The BMC Impact Publishing Server then looks up the test cell for the cell alias of every component. The last successful publish to the test cells is mirrored in the impact dataset BMC.IMPACT.user.Test.1. The Send to Test function validates the existence of or creates a test publish environment for the user validates the existence of an available test cell for publishing updates entries in the Cellalias table for the current environment empties test datasets of previous contents A test cell contains only the latest objects sent to test. Any previous objects are removed. Test objects cannot be added to the Console Navigation Tree in BMC Impact Service Model Editor, which means they cannot be monitored in BMC Impact Portal. After a successful publish, the BMC Atrium CMDB contains entries in the BMC.ASSET.user.TEST.1 and BMC.IMPACT.user.TEST.1 datasets for the environment. WARNING To ensure that the service model data in the BMC Atrium CMDB and in the cell are synchronized, only the BMC Impact BMC Impact Publishing Server should modify the data in the impact test dataset. The BMC Impact Service Model Editor test publish environments have an overlay asset dataset, with the production dataset as underlying dataset. To have all management data instances of the production dataset in the test environment, publish mode Overlay is used for PublishModeMgmtData. To be able to cut down the test to a limited number of components and impact relationships the publish mode Current is used for PublishModeServiceModel. 198 BMC Impact Solutions Service Modeling and Publishing Guide

213 Creating advanced publish environments Creating advanced publish environments To do advanced publishing for SIM data in AtriumCMDB Publish environments, you need to Table 51 Basic steps to create advanced test environments Basic steps 1. Determine the cells to use and create if necessary. 2. Register any new cells in BMC Impact Portal (which automatically creates them in BMC Atrium CMDB). 3. Determine the source of the service model data (another environment or a BAROC source file). How to do See BMC Impact Solutions Infrastructure Administration Guide See BMC Impact Solutions Infrastructure Administration Guide Use the penv init parameters SourceEnvMgmtData and SourceEnvServiceModel or SourceBarocMgmtData and SourceBarocServiceModel Create a BAROC source file. 4. Define the environment. Execute a CLI command penv open 5. Enter the data in the BMC Atrium Execute a CLI command penv init CMDB. If cells are running, this initializes cells with this data. 6. Publish the objects to the cell. Execute a CLI command publish 7. Monitor services. In BMC Impact Explorer, on the Services tab 8. Troubleshoot problems. See Appendix A, Troubleshooting You use the CLI command penv and the pclient.conf file to create, modify, and delete publish environments. For more information about these topics, see penv Managing publish environments on page 252. In an AtriumCMDB Publish environment, the cell is automatically initialized with SIM management data of the asset dataset of the environment when you execute the CLI command publish. Home cell and home cell alias If all component instances and relationships are being published to one cell, you can assign a home cell by defining it in the CLI command penv when you define the environment defining it after the environment is opened in a CLI command penv with the action command set Chapter 8 Managing BMC Impact Publishing Server 199

214 Examples of advanced environments If home cell is defined, cell aliases, as defined in the BMC Atrium CMDB, are ignored. All service model data in that environment is published to the cell specified in HomeCell, even if HomeCellAlias contains a cell alias that points to another cell. Cell aliases If you do not have home cell defined, then cell aliases are required. Using Remedy User or an API program, you must assign cell alias-to-cell name values (per environment) in the BMC Atrium CMDB in instances of the BMC.ASSET dataset in the BMC Atrium CMDB class BMC.SIM.CONFIG:SIM_CellAliases. The values that are assigned at the time of publishing are also stored in the dataset BMC.IMPACT.PROD. set the attribute EnvId to the ID of the publish environment set the attribute CellAlias to the alias set the attribute CellName to the name of a cell that is registered in BMC Impact Portal (registered in the class SIM_CellInformation) You can set a default cell by setting CellAlias to null. In this way, the attribute HomeCellAlias for individual CIs is not required to publish. If you create an instance in the BMC Atrium CMDB class BMC.SIM.CONFIG:SIM_Cellaliases like Environment CellAlias CellName EnvId arwad then every CI in BMC.ASSET.EnvId that has no value in HomeCellAlias is published to the cell arwad. Examples of advanced environments You use the Send to test function in BMC Impact Service Model Editor to test small service models. For larger service models, more advanced staging and testing options are available with the CLI command penv. The penv command allows for staging scenarios like the following: Example 1 Creating two service models for two departments This approach is best suited for testing large service models where the effort to automate the tasks by script is acceptable in light of the volume of data being tested. At the beginning of a BSM project, you want to test two separate service models for two different departments. 200 BMC Impact Solutions Service Modeling and Publishing Guide

215 Examples of advanced environments 1. You define two environments for the two different departments, by executing the following command: EXAMPLE >penv open -e dept1 >penv open -1 dept2 2. The components and impact relationships for each department are loaded from BAROC files, in the respective asset datasets BMC.ASSET.dept1 and BMC.ASSET.dept2. After an initial publication, modifications are published incrementally. When you are satisfied with the results, the staging asset datasets can be reconciled into the production dataset. 3. Reconcile the staging asset datasets into the production dataset. Example 2 Publishing a single service model to multiple environments Additionally, it is possible to publish a single service model (the data in an asset dataset) to multiple environments. For example, you can send the service model to production cells (for real-life monitoring and impact analysis) and send the same service model data to a test cell to experiment with the impact of component failure. For the simulation publish environment, the HomeCell parameter of the publish environment is defined. Both the production publish environment and the simulation publish environment use the production asset dataset BMC.ASSET. The last successful publish of the production publish environment is saved in BMC.IMPACT.PROD. The last successful publish of the simulation publish environment SIMULATION is saved in BMC.IMPACT.SIMULATION. A reconciliation merge to the BMC.ASSET dataset triggers an automated publish on both environments. Alternatively, if you want to do simulations on a service model that is derived from the production service model, then your simulation publish environment would use an overlay asset dataset BMC.ASSET.SIMULATION with underlying dataset BMC.ASSET. Reconciliation merges to the BMC.ASSET dataset will trigger an automated publish (if enabled) on the simulation publish environment. To create a simulation publish environment that uses the production asset dataset, execute a command similar to the following: EXAMPLE penv -e SIMULATION -p AssetDataSetId=BMC.ASSET -p HomeCell=simulation Chapter 8 Managing BMC Impact Publishing Server 201

216 Defining BMC Atrium CMDB classes for SIM This command creates only the simulation publish environment, not the production publish environment, which should already exist since it is created by default. To create a simulation publish environment with an overlay asset dataset: EXAMPLE penv -e SIMULATION -p AssetDataSetType=Overlay -p HomeCell=simulation -p AutomatedPublish=T Defining BMC Atrium CMDB classes for SIM Not all BMC Atrium CMDB classes have component instances that are useful for impact analysis. In order to be published to SIM, BMC Atrium CMDB classes must have the attribute Custom Properties = You can qualify classes that are not defined as SIM classes out-of-the-box. To define a class as a SIM class 1. In Remedy User's Class Manager Console, add the value to the existing Custom Properties. 2. Export the modified SIM class information by executing the CLI command pclassinfo -x. 3. Update the Knowledge Base of the cells and recompile. For more information, see Adding new classes to the BMC Atrium CMDB on page 157. Defining BMC Atrium CMDB attributes for SIM Not all of the CMDB attributes of SIM classes are useful for SIM. In order to be published to SIM, CMDB attributes must have attribute Custom Properties = You can qualify attributes that are not defined as SIM attributes out-of-the-box. To define an attribute as a SIM attribute 1. In Remedy User's Class Manager Console, add the value to the existing Custom Properties. 2. Export the modified SIM class information by executing the CLI command pclassinfo -x. 202 BMC Impact Solutions Service Modeling and Publishing Guide

217 ServiceModelSet attribute for components and management data 3. Update the Knowledge Base of the cells and recompile. ServiceModelSet attribute for components and management data All SIM classes in the BMC Atrium CMDB have a ServiceModelSet attribute. This attribute makes it possible for data to be in the BMC Atrium CMDB but not be included in any data published to a SIM cell. Possible values are listed in Table 52. Table 52 Value IN OUT ServiceModelSet attribute values Description (default value) indicates the data instance is in the service model In-model component instances are published to the cell. indicates the data instance is not in the service model Out-of-model instances are not published to the cell. OUT_OF_IN default value indicates the data instance was in the model but has since been removed from the model At the next publication, the instance is removed from the cell. For a component in the BMC Atrium CMDB to be considered for publishing by BMC Impact Publishing Server, this attribute must contain specific values: Only CIs with ServiceModelSet IN or OUT_OF_IN are considered by the BMC Impact Publishing Server. The value IN indicates that the CI is included in the service model published to a SIM cell. The value OUT_OF_IN indicates that the CI is not included in the service model published to SIM. WARNING By default, the ServiceModelSet attribute is set to IN. If your model as a large number of instances of non-sim classes, the time required to retrieve those publishable instances can be significant. If this increase in retrieval time is prohibitive, set the default to OUT. You can also create a Remedy AR filter to set ServiceModelSet IN for cases where the instance should automatically be set IN. Chapter 8 Managing BMC Impact Publishing Server 203

218 ServiceModelSet attribute for impact relationships To ensure synchronization between the impact dataset in BMC Atrium CMDB and the service model in a SIM cell, ServiceModelSet cannot be reset to OUT after it has been IN or OUT_OF_IN. Every CI that has a ServiceModelSet value of IN or OUT_OF_IN should have a ReconciliationIdentity defined. See also In-model and not-in-model component instances on page 54. ServiceModelSet attribute for impact relationships For an impact relationship, the value in ServiceModelSet is calculated from the ServiceModelSet values assigned to the relationships consumer and provider component instances and is determined in the manner shown in Table 53 on page 204. Table 53 Determination of ServiceModelSet value for an impact relationship If component instance 1 has value and if component instance 2 has value IN IN IN OUT_OF_IN IN OUT_OF_IN IN OUT_OF_IN OUT_OF_IN OUT OUT OUT OUT_OF_IN OUT IN IN OUT OUT OUT Then value of ServiceModelSet for the impact relationship is The determination is: If both instances are assigned IN, then the ServiceModelSet value for the impact relationship is IN. If either or both are assigned OUT_OF_IN, then the relationship is defined as OUT_OF_IN. If either or both are assigned OUT, then the relationship is defined as OUT. 204 BMC Impact Solutions Service Modeling and Publishing Guide

219 Initializing the BMC Atrium CMDB with SIM data Initializing the BMC Atrium CMDB with SIM data SIM requires service management data for successful operations. During installation of SIM s CMDB extensions, the production dataset is initialized with service model management data. Although possible, it is unlikely that reinitialization of the production environment will be necessary. For publish environments other than those with an asset dataset BMC.ASSET or overlay asset dataset with BMC.ASSET as the underlying dataset, initialization of the environment with service management data is required for a successful publication. When you initialize a specific publish environment, objects in the asset and in the impact dataset of that environment are initialized (as well as objects in the datasets of an environment with asset dataset that overlays the asset dataset of the environment that is being initialized): in the impact dataset, existing objects are removed in the asset dataset, existing objects are either removed or kept, but are moved outof-model, depending on the values in the InitEffectivelyMgmtData and InitEffectivelyServiceModel parameters new initial objects in asset dataset and in impact dataset are copied from the initialization source (see Initial source parameters on page 208) Objects in the datasets of an environment with asset dataset that overlays the asset dataset of the environment that is being initialized are also initialized. For more information about initializing a publish environment, see also the init action command under penv Managing publish environments on page 252. Using initialization parameters You use the configuration parameters of the CLI command penv (with the -p option) to define the initialization. These parameters are defined in the pclient.conf configuration file, located in the MCELL_HOME/etc directory. Two of the parameters, InitEffectivelyMgmtData and InitEffectivelyServiceModel reference the attribute ServiceModelSet. Table 54 lists and describes the parameters for initializing. Chapter 8 Managing BMC Impact Publishing Server 205

220 Initializing the BMC Atrium CMDB with SIM data Table 54 Parameter Parameters in the pclient.conf file for initializing the BMC Atrium CMDB InitEffectivelyMgmtData InitEffectivelyServiceModel InitMgmtData InitServiceModel SourceBarocMgmtData SourceBarocServiceModel SourceEnvMgmtData SourceEnvServiceModel Description determines which management data instances are removed from the BMC Atrium CMDB during initialization or reinitialization, based on the value in the ServiceModelSet class attribute determines which service model component and impact relationship instances are removed from the BMC Atrium CMDB during initialization or reinitialization, based on the value assigned in the SeviceModelSet class attribute specifies whether management data is initialized specifies whether service model data is initialized specifies the BAROC files from which the default or initial management data instances are copied specifies the BAROC files from which initial components and impact relationships are copied specifies the publish environment. From its datasets the default or initial management data instances are copied specifies the publish environment. From its datasets the initial components and impact relationships are copied InitEffectively parameters The two InitEffectively parameters determine the retention of the existing instances in the asset dataset when initializing. Only the IN and OUT values for ServiceModelSet attribute are taken into consideration. InitEffectivelyMgmtData relates to management data instances. InitEffectivelyServiceModel relates to component instances and impact relationship instances. When the objects in the BAROC file have a value in the mc_udid slot, keeping existing data may be impossible. In BMC Atrium CMDB, the DatasetId and the ReconciliationIdentity must be unique. InitEffectivelyMgmtData parameter settings and their results Table 55 lists the possible values for the InitEffectivelyMgmtData configuration parameter and the subsequent actions taken during BMC Atrium CMDB reinitialization. 206 BMC Impact Solutions Service Modeling and Publishing Guide

221 Initializing the BMC Atrium CMDB with SIM data Table 55 InitEffectivelyMgmtData parameter values and results InitEffectivelyMgmtData parameter setting InitEffectivelyMgmtData=IN,OUT InitEffectivelyMgmtData=IN Resulting actions on asset management data during Atrium CMDB reinitialization If set to this default value, all current management data instances are removed from the BMC Atrium CMDB. Management data instances with the ServiceModelSet attribute value of IN or OUT_OF_IN are removed from the BMC Atrium CMDB. InitEffectivelyMgmtData=OUT Management data instances with ServiceModelSet attribute value of OUT are removed from the BMC Atrium CMDB. InitEffectivelyMgmtData= Management data instances with the ServiceModelSet attribute value of IN or OUT_OF_IN have their attribute value reset to OUT. If set to an empty list (default), these actions occur Existing management data instances are kept in the BMC Atrium CMDB. Instances with the ServiceModelSet attribute value of IN or OUT_OF_IN have their values reset to OUT. Generally, you do not move management data in and out of model. Therefore, you do not want to keep existing management data instances. In fact, some of the default management data instances have a mc_udid set, which makes it impossible to keep them. In order to keep a backup of custom management data instances, which is useful when you must reinitialize the production environment, export them to BAROC files by using the CLI command mquery. The default management data BAROC files are stored in the file: MCELL_HOME\etc\ps_hostname\kb\data Chapter 8 Managing BMC Impact Publishing Server 207

222 Initializing the BMC Atrium CMDB with SIM data InitEffectivelyServiceModel parameter settings and their results Table 56 lists the possible values for the InitEffectivelyServiceModel configuration parameter and the subsequent actions taken during BMC Atrium CMDB reinitialization. Table 56 InitEffectivelyServiceModel parameter settings and results InitEffectivelyServiceModel parameter setting InitEffectivelyServiceModel= Resulting actions on service model asset component instances and impact relationships during BMC Atrium CMDB reinitialization If set to an empty list (default), these actions occur all service model component or impact relationship instances are not removed from the BMC Atrium CMDB components and impact relationships with the ServiceModelSet attribute value of IN or OUT_OF_IN have their attribute value reset to OUT The default initialization does not contain any component or impact relationship. Generally, when reinitializing you do not want to lose components and impact relationships that were already defined or that were detected by a discovery tool. When you reinitialize, you need to browse the existing components and decide if they still need to be in model. InitEffectivelyServiceModel=IN Components and impact relationships with the ServiceModelSet attribute value of IN or OUT_OF_IN are removed from the BMC Atrium CMDB. InitEffectivelyServiceModel=IN, OUT All components and impact relationships, regardless of the value of ServiceModelSet being IN, OUT_OF_IN or OUT, are removed from the BMC Atrium CMDB. Initial source parameters The initial data can come from BAROC files another publish environment (asset and impact datasets) 208 BMC Impact Solutions Service Modeling and Publishing Guide

223 Initializing a cell By default, the source of service management data for the production publish environment (BMC.ASSET and BMC.IMPACT.PROD) is the BAROC files in MCELL_HOME/etc/ps_hostname/kb/data/.load. For other AtriumCMDB publish environments, the production environment is the source. If the source is BAROC files, then the baroc instances are copied to the asset dataset and the impact dataset. If the source is a publish environment, then the instances from the impact dataset of the source publish environment are copied to the impact dataset of the publish environment that is being initialized. Likewise, the instances from the asset dataset of the source publish environment are copied to the asset dataset of the publish environment that is being initialized. In copying to the asset dataset, the type (Overlay or Regular) and the publish mode (Overlay or Current) is taken into account. If the asset dataset is an overlay dataset and the publish mode is overlay and the initialization's source is the underlying asset dataset, then effectively no copies are taken. Initializing a cell Initialization deletes all existing SIM data (service model data and service management data) of the publish environment from the cell. For an AtriumCMDB publish environment, it sends the contents of the BMC Atrium CMDB impact dataset to the cells. When a cell is initialized, existing events are associated with new copies of components, so status information of component instances is not lost. You reinitialize a cell by using the CLI command pinit. Typically, you reinitialize only when a cell is reinstalled (restart the cell with the -i option) a cell must be restarted for recovery purposes SIM data in the cell is no longer in sync with the data in the BMC Atrium CMDB impact dataset or with the data in the Direct Publish source When you add a new cell alias to an AtriumCMDB publish environment, the BMC Impact Publishing Server automatically initializes it with the service model management data upon the first publication to it. When you initialize cells of an AtriumCMDB publish environment, the data in the impact dataset (like BMC.IMPACT.PROD) is sent by the BMC Impact Publishing Server to the cells. When only DirectPublish publishing is enabled, then you have to initialize the new cell with management data manually. Chapter 8 Managing BMC Impact Publishing Server 209

224 Initializing a cell To initialize a cell from the BMC Atrium CMDB production environment, execute the following CLI command: pinit -n cellname For more information about reinitializing a cell, see pinit Initializing a cell with service model data on page BMC Impact Solutions Service Modeling and Publishing Guide

225 Example creating SIM data in BMC Atrium CMDB from BAROC files Example creating SIM data in BMC Atrium CMDB from BAROC files In this scenario, the goal is to initialize the publish environment for Dept1 with the default management data instances and with a number of components and impact relationships. Creating a BAROC source with component and relationship objects The following BAROC file, sm.baroc, defines the components and impact relationships of dept1 : EXAMPLE BMC_BusinessProcess; mc_udid=test1; Name=test1; OwnerName='DSM PSR/I Lab'; OwnerContact=' '; Description='BMC DSM - PSR and Interoperability Lab Test Business Process'; StatusModel=STANDARD; HomeCell=lopud; END BMC_BusinessService; mc_udid=test1_s0101; Name=test1_S0101; OwnerName='DSM PSR/I Lab'; OwnerContact=' '; HomeCell=lopud; END BMC_ComputerSystem; mc_udid=test1_s0101_n01; Type='WINDOWS_SYSTEM'; Name=test1_S0101_N01; OwnerName='DSM PSR/I Lab'; OwnerContact=' '; Description=Computer; HostName=test1_S0101_N01; HomeCell=lopud; END BMC_Application; mc_udid=test1_s0101_n01_a01; Name=test1_S0101_N01_A01; Type=app_type1; OwnerName='DSM PSR/I Lab'; OwnerContact=' '; Description=Application; HomeCell=lopud; END BMC_Impact; mc_udid=test1_obj1<-obj2; provider_id=test1_s0101; consumer_id=test1; PropagationModel=DIRECT; provider_home_cell=lopud; consumer_home_cell=lopud; END Chapter 8 Managing BMC Impact Publishing Server 211

226 Purging and deleting service model objects Sending service model data to a cell using a BAROC source file To initialize the publish environment for Dept1 with the default management data instances and a number of components and impact relationships, do the following: 1 Create a directory MCELL_HOME/etc/ps_hostname/kb/data_Dept1. 2 Copy into it the kb/data directory, add the file sm_dept1, and edit the.load to add the sm_dept1. 3 Define the HomeCell parameter of the Dept1 environment as lopud. 4 Execute the following command: penv -e dept1 -p "SourceBarocServiceModel=etc/kb/data_dept1/.load" init -v The service model is created in the asset and impact datasets of the AtriumCMDB Publish environment Dept1. The cell for Dept1 is running and is initialized immediately when you initialize the BMC Atrium CMDB. When the initialization completes, the cell has the components and the impact relationships. Purging and deleting service model objects BMC recommends that service model objects be soft-deleted in BMC Atrium CMDB (MarkAsDeleted=Yes) until the BMC Impact Publishing Server is able to process their deletion. Ensure that you have retention rules on the Reconciliation's Purge activities for SIM classes. Occasionally, when objects have been purged or hard deleted in BMC Atrium CMDB before being published, the BMC Impact Publishing Server needs to publish them to avoid synchronization problems between cells and BMC Atrium CMDB data. For automated publishing, if objects are purged from the asset dataset by a reconciliation s purge activity, then the automated publisher is triggered, deleting the instances from the cells. For manual publishing, the CLI command publish supports two parameters: Purge and Merge. By default, Purge=F and Merge=T. To purge objects from the cells that have been hard deleted (purged) from the asset dataset, execute the following command: publish -p Purge=T 212 BMC Impact Solutions Service Modeling and Publishing Guide

227 Publishing in automated or manual mode Publishing in automated or manual mode When the source of the service model data is the BMC Atrium CMDB, you can control when publishes occur by enabling or disabling automated publish. By default, the BMC Impact Publishing Server automatically publishes service model objects to the cells. The BMC Impact Publishing Server service (or process) starts in automated mode. To publish service model objects manually, you disable automated publish and use the CLI command publish. For more information about publish, see publish Publishing a service model or viewing instances to be published on page 283. Switching between automated publish and manual publish By default, the BMC Impact Publishing Server service starts in automated mode. This is controlled in the pserver.conf configuration file by the parameter AutomatedStartMode (which is set to Automated). To permanently switch the mode (if you always want to control all publications, for example), edit the pserver.conf file and change the value of the parameter AutomatedStartMode to Manual. To temporarily switch the mode in which BMC Impact Publishing Server is running, execute the command pscontrol automated or pscontrol manual. Automated publish considerations When automated publish is enabled, publishing operates in the background publish is pre-authenticated if you password protect the AtriumCMDB Publish environment publish requests are queued; a new request starts when the one in progress completes if multiple promotion and reconciliation processes are running at the same time, the throughput time of the publication increases all modified instances since the last successful publish are published, so the instances that are promoted and reconciled, and the instances that are published are not necessarily the same Chapter 8 Managing BMC Impact Publishing Server 213

228 Publishing in automated or manual mode publication failures caused by reasons independent of model consistence (for example, when a cell is not available) result in the automated publisher reattempting the publication promotion and reconciliation, and publish are independent processes. It is possible that the promotion and reconciliation processes are successful, but the subsequent publish fails. if an in-progress publish is still retrieving publishable data from an asset dataset, it will also find publishable data that became publishable after the in-progress publish was initiated. This might cause inconsistent data (like an impact relationship pointing to a nonexistent component) and publication failure. Such a failure cannot be prevented because the BMC Atrium CMDB does not know the concept of transactions. causes the first publication to also publish the data of the second reconciliation. The second publication displays the message Nothing to be published. you can also use the CLI command publish How automated publish works When a BMC Atrium CMDB Reconciliation Engine job terminates, the ARDBC plugin notifies the BMC Impact Publishing Server that the reconciliation job has terminated. BMC Impact Publishing Server looks up changes to SIM data in the asset dataset since the last successful publication and attempts to publish the changes to the specified cells on publish environments for which automated publication is enabled. When the automated publisher is temporarily off, notifications from a reconciliation job run are saved in BMC Impact Publishing Server s persistent store. This ensures that no notifications are lost. When automated publisher restarts, all the notifications that are present are included in one publish request. By default, automated publish is enabled on publish environments with regular asset dataset, so a promotion from BMC Impact Service Model Editor to a production cell is automatically published. By default, automated publish is disabled on publish environments with overlay asset dataset and an overlay publish mode, so a reconciliation to an asset dataset of a SME test environment to a test cell is not automatically published. 214 BMC Impact Solutions Service Modeling and Publishing Guide

229 Publishing from a Direct Publish source Determining the current publish mode To determine the current publish mode in which the BMC Impact Publishing Server is running, execute the CLI command psstat. One of the following messages is returned: Started - Starting Automated mode Started - Automated mode Started - Manual mode In an environment without the BMC Atrium CMDB, psstat returns the status of publishing server as Started. For more information about psstat, see psstat Displaying status of BMC Impact Publishing Server on page 282. Publishing from a Direct Publish source When you have a source of data other than BMC Atrium CMDB, you can send it to cells using Direct Publish publishing. You provide a BAROC file that contains the data that is to be added, updated or deleted in the cells. You execute the CLI command pposter to publish the data from a Direct Publish environment. You can publish from multiple publish environments. Data that you send from a Direct Publish environment must be updated and deleted in the context of a Direct Publish environment. For example, if you create a component by publishing from the Direct Publish environment MySource, then the component can only be updated or deleted by publishing from the same Direct Publish environment. The basic process of publishing from a Direct Publish source is Table 57 Basic process of publishing from a Direct Publish source Basic process For instructions, see 1. Enable Direct Publishing. Enabling Direct Publish publishing on page Create a Direct Publish environment for the SIM management data. 3. Create a Direct Publish environment for component instances and impact relationships. Creating an environment for component instances and relationships on page 219 Creating an environment for component instances and relationships on page 219 Chapter 8 Managing BMC Impact Publishing Server 215

230 About home cell and cell alias Table 57 Basic process 4. Create a source file that contains the service model data in BAROC format. 5. Send service model data in the BAROC source file to the cells. Basic process of publishing from a Direct Publish source For instructions, see pposter Sending service model objects to a cell on page 268 pposter Sending service model objects to a cell on page 268 About home cell and cell alias Table 58 describes the parameters that apply to a Direct Publish environment. Table 58 Valid parameters for a Direct Publish environment Parameter name Function CellAliases specifies one or more cell alias to cell name pairs HomeCell By default, this parameter is not set. specifies to which cell to publish. If HomeCell is set, all SIM data is published to that cell and CellAliases are not used. By default, this parameter is not set. You must define either the HomeCell or the CellAliases parameter for a Direct Publish environment. You can set a default cell by setting CellAlias to null. Then, the components that do not have a value set for the attribute HomeCellAlias are published to that default cell. You can define values for the parameters HomeCell and CellAliases of Direct Publish environments when you define the environment or you can modify them later. However, when you modify them, keep track of the cells to which you published data using the Direct Publish environment. Determining the cell to which a component is published To determine the cell to which a component is published, the BMC Impact Publishing Server uses the following algorithm: 1. If a HomeCell is defined for the publish environment, that value is used (regardless of the values of the component s HomeCell or HomeCellAlias slots) 2. Only cell aliases and cell names defined in the publish environment's CellAliases parameter are used. 216 BMC Impact Solutions Service Modeling and Publishing Guide

231 About home cell and cell alias 3. If the component s attribute HomeCell is set, that value is used (regardless the value of the HomeCellAlias slot). 4. The value of the HomeCellAlias slot is used to look up the HomeCell in the publish environment's CellAliases. Determining the cell to which an impact relationship is published To determine the cell to which a impact relationship is published, the BMC Impact Publishing Server uses the following algorithm: 1. If HomeCell is defined for the publish environment, that value is used (regardless of the values of the component's consumer_home_cell or Consumer.HomeCellAlias slots) 2. Only cell aliases and cell names defined in the publish environment's CellAliases are used. 3. If consumer_home_cell is set, that value is used (regardless the value of the Consumer.HomeCellAlias slot) 4. The value of the Consumer.HomeCellAlias slot is used to look up the consumer_home_cell in the publish environment's CellAliases. An impact relationship must go to the cell of its consumer. About the home cell of the provider 1. If HomeCell is defined for the publish environment, that value is used (regardless of the values of the component's provider_home_cell or Provider.HomeCellAlias slots) 2. Only cell aliases and cell names defined in the publish environment's CellAliases are used. 3. If provider_home_cell slot is set, that value is used (regardless of the value of the Provider.HomeCellAlias slot) 4. The value of the Provider.HomeCellAlias slot is used to look up the provider_home_cell in the publish environment's CellAliases. In a Direct Publish environment, status is not propagated when the value for provider_home_cell for a remote provider is incorrect. Chapter 8 Managing BMC Impact Publishing Server 217

232 About class and slot data Relationships that cross cells When a relationship crosses cells (the provider and consumer components belong to different cells), you must set the provider_classname slot for successful creation of relationship. Determining the cells to which management data is published 1 If HomeCell is defined for the publish environment, then management data is send to HomeCell. 2 Management data is sent to all cells defined in the CellAliases of the publish environment. About class and slot data If there are classes in the source files that do not exist in the cell, the publication continues or terminates, depending on the value of the parameter ContinueOnFailure in the pclient.conf file. For information about the pclient.conf file, see Configuration file and parameters for CLIs on page 235. The attributes or slots in the source files must also exist in the cell or the publication fails. All slots that are defined in the source files for pposter, except possibly HomeCell, HomeCellAlias, Consumer.HomeCell, Consumer.HomeCellAlias, Provider.HomeCell, and Provider.HomeCellAlias are published to the cell. Enabling Direct Publish publishing By default, Direct Publish publishing is enabled. Direct Publish is controlled in the pserver.conf file, located in MCELL_HOME/etc, by the parameter DirectPublishOrigin = T. (Default = T) For DirectPublish environments, the cell information is looked up from a cell directory file. You set this file in pserver.conf with the parameter IMFileDirectoryName. It defaults to mcell.dir, so cells and BMC Impact Publishing Server share the file. 218 BMC Impact Solutions Service Modeling and Publishing Guide

233 Creating an environment for component instances and relationships Creating an environment for component instances and relationships Sending SIM data to one cell When all the SIM data for the environment goes to one cell, you can define the cell once with the parameter HomeCell. Create a Direct Publish environment and define HomeCell by executing the following command: penv open -e EnvId -p OriginId=DirectPublish -p HomeCell=cellName EnvId represents the name of the environment you are creating. cellname represents the name of the cell to which you are sending objects. Sending SIM data to multiple cells When SIM data for the environment goes to more than one cell, you need to define cell aliases with the parameter CellAliases. Create a Direct Publish environment and define CellAliases by executing a similar command (depending on the number of cells): penv open -e EnvId -p OriginId=DirectPublish -p CellAliases=[cellAlias1, cellname1, cellalias2, cellname2] EnvId represents the name of the environment you are creating. cellalias# represents the cell alias to which you are sending objects. cellname# represents the name of the cell to which you are sending objects with the preceding cell alias. Modifying home cell and cell aliases To modify existing values for the parameters HomeCell or CellAliases, use the CLI command penv with its action command set. NOTE When you modify the value of the parameter CellAliases, you must redefine all cell aliases. To change the value of HomeCell to null (unset or remove the value), use the following command: penv set -e EnvId -p "HomeCell=" Chapter 8 Managing BMC Impact Publishing Server 219

234 Initializing a cell from a Direct Publish environment To change the value of CellAliases to null (unset or remove the value), use the following command: penv set -e EnvId -p "CellAliases=" Initializing a cell from a Direct Publish environment Initializing a cell from a Direct Publish environment consists of deleting all existing SIM data of the publish environment from the cell and then recreating it from the original BAROC source file.m Reinitializing a cell To initialize a cell from a Direct Publish environment and recreate the data from the BAROC source file, execute CLI commands similar to the following: pposter -e EnvId sourcefilename.baroc pposter -e EnvId -p Init=T sourcefilename.baroc Removing data from a cell To remove existing service model data for a specific environment from a cell, the second pposter command references an empty (containing no data) BAROC file. Execute CLI commands similar to the following: pposter -e EnvId sourcefilename.baroc pposter -e EnvId -p Init=T emptyfilename.baroc For more information about reinitializing a cell, see pinit Initializing a cell with service model data on page 261. Examples using cell aliases for Direct Publish publishing Example 1 You need a service model for the Sales department in the production cells austin and brussels. You define a Direct Publish production environment by executing the following command: 220 BMC Impact Solutions Service Modeling and Publishing Guide

235 Examples using cell aliases for Direct Publish publishing EXAMPLE penv open -e Sales -p OriginId=DirectPublish -p CellAliases=[austin, austin, brussels, brussels] You create a BAROC source file named sales.baroc. In the source file, these attributes are set: HomeCellAlias=austin, Consumer.HomeCellAlias=austin and Provider.HomeCellAlias=brussels. You send the objects in the source file to the cells austin and brussels by executing the following command: EXAMPLE pposter -e Sales sales.baroc Now you want to experiment with the impact of a change to the service model in the test cells austin_test and brussels_test. You define a test Direct Publish environment by executing the following command: EXAMPLE penv open -e Sales.Test OriginId=DirectPublish -p CellAliases=[austin, austin_test, brussels, brussels_test] You make a copy of the BAROC source file, sales.baroc, and name the copy sales_test.baroc. In the sales_test.baroc file, you add a new component and a new impact relationship and leave the remainder of the data in the source file unmodified. You send the objects in the source file sales_test.baroc to the cells austin_test and brussels_test by executing the following command: EXAMPLE pposter -e Sales sales_test.baroc Example 2 The service model for the Sales department is needed for training. You define a Direct Publish environment by executing the following command: EXAMPLE penv open -e Sales.Training -p OriginId=DirectPublish -p CellAliases=[austin, austin_training, brussels, brussels_training] Chapter 8 Managing BMC Impact Publishing Server 221

236 Securing publish environments You need the same objects in the Sales.Training environment that are in the source file sales.baroc, so you send the objects in that source file to the cells austin_training and brussels_training by executing the following command: EXAMPLE pposter -e Sales.Training sales.baroc Even though you did not modify the source file sales.baroc, which has component instances defined with HomeCellAlias=austin, the service model objects are sent to the cell austin_training because the Sales.Training environment was defined with cellalias-to-cellname pairs as austin, austin_training and brussels, brussels_training. See Determining the cell to which a component is published on page 216. Securing publish environments You can control the execution of publishes for a specific publish environment by putting a password on the environment. You can password protect both Atrium CMDB environments and Direct Publish environments. Passwords are removed in generated request logs and from BMC Impact Publishing Server request events (class IPS_REQUEST), unless you enable password logging by setting the PasswordLogging parameter to T (true) in the pserver.conf file. Passwords that contain a semicolon (;) and passwords that end with (encrypted) are not supported. You can put a password in the pclient.conf CLI s configuration file. You enter the password in plain text and it is encrypted the first time a CLI is executed. This relieves you from having to enter the password on the command line when executing the CLI, however it makes the password available for anyone who has the right to execute the CLI. Also, a password that is in a CLI's configuration file applies to all executions that do not specify a password on the command line itself, regardless of the publish environment. Therefore, if you have multiple secured environments, you need to decide if you want to put the password of one of them in the configuration file. Executing commands on password protected environments If a publish environment is password protected, then you must enter the password for every action on the environment: publishing, initializing, and penv action commands: init, set, close. 222 BMC Impact Solutions Service Modeling and Publishing Guide

237 Securing publish environments For example, you want to assign a value to the HomeCell parameter for the Accounting department, which has an environment ID = Accounting and is password protected, so you execute the following command: EXAMPLE penv set -e Accounting -p Password=ut0p1a -p HomeCell=cell2 Adding a password when you create an environment To add a password when you create a new publish environment, you use the CLI command penv and the action command open, in the format: penv open -e EnvId -p OriginId=DirectPublish AtriumCMDB -p NewPassword1=the_password -p NewPassword2=the_password For example, you want to create a service model for the Sales department using a BAROC source file for the service model data and password protect it. So you create a Direct Publish environment with the CLI command penv and the action command open using the following command: EXAMPLE penv open -e Sales -p OriginId=DirectPublish -p NewPassword1=sam3ul -p NewPassword2=sam3ul You can also enter a password in the pclient.conf or pinit.conf configuration files. You enter the password in plain text and it is encrypted the first time a CLI command that uses the configuration file is executed. Adding a password to an existing environment To add a password to an environment that was not password protected when it was created, you use the CLI command penv and the action command set, in the format: penv set -e EnvId -p NewPassword1=the_password -p NewPassword2=the_password EnvId represents the environment ID. the_password (first occurrence) represents the password. the_password (second occurrence) represents the password again, to confirm it. Modifying the password on an environment To change a password on an environment, you use the CLI command penv and the action command set, in the format: Chapter 8 Managing BMC Impact Publishing Server 223

238 pserver.conf file and parameters penv set -e EnvId -p Password=old_password - p NewPassword1=new_password -p NewPassword2=new_password Removing the password on an environment To remove the password on an environment, you use the CLI command penv and the action command set, in the format: penv set -e EnvId -p Password=old_password - p NewPassword1= -p NewPassword2= Using CLI command publish for a password protected AtriumCMDB Publish environment If you password protect an Atrium CMDB Publish environment, you must include the password in the command string when you execute the CLI command publish. For example: EXAMPLE publish -e Accounting -p Password=l0b3l1a Automated publishing for a secured Atrium CMDB Publish environment is preauthenticated. Using CLI command pposter for a password protected Direct Publish environment If you password protect a Direct Publish environment, you must include the password in the command string when you execute the CLI command pposter. For example: EXAMPLE pposter -e Payroll -p Password=86a032 sm_payroll.baroc pserver.conf file and parameters This section contains information you need to configure the BMC Impact Publishing Server. For changes to this file to take affect, you must restart the BMC Impact Publishing Server service or process. Table 59 describes the default pserver.conf file and all its parameters. 224 BMC Impact Solutions Service Modeling and Publishing Guide

239 pserver.conf file and parameters Table 59 pserver.conf file Filename pserver.conf File path MCELL_HOME/etc/ps_hostname or if that file does not exist MCELL_HOME/etc contains the configuration settings that control the behavior of the BMC Impact Publishing Description Server Parameter name Description Default value SystemLogDirName specifies the name of the log directory for the BMC Impact Publishing Server log AtriumCMDBPublishOrigin AtriumCMDBHeartbeatInterval AtriumCMDBPreviewTimeout On UNIX platforms, you must specify an NFS path. Specifying a UNC path is not supported. enables (T) or disables (F) publishing from BMC Atrium CMDB to a cell sets the length of time that BMC Impact Publishing Server waits for a heartbeat, a cancel, or a commit from a client during publish preview When no heartbeat is received after this interval, the publish is cancelled. sets the length of time that BMC Impact Publishing Server waits for an answer to cancel or commit the publish after publish preview T (true) 180 (seconds) 180 (seconds) CellPublishOrigin CellPublishIms When no answer is received after this interval, the publish is cancelled. enables (T) or disables (F) publishing from staging cells T (true) lists all the staging cells, that is, all the cells that define CellPublish publish environments. CellPublishGateway CellPublishGatewayName If you want to use the command "publish -e OVO" then you have to add the adapter cell to this parameter. If empty, then the command will fail with the message No publish environment OVO found, and you must use the command "pubilsh -e OVO -p "OriginId=CellPublish" -p "Cell=ovo_java"" enables (T) or disables (F) listening by the Publishing Server for incoming IPS_CP_TRIGGER events propagated by a staging cell that will trigger a publication for a CellPublish environment of the cell defines the name of gateway that listens for incoming IPS_CP_TRIGGER events to trigger a CellPublish publication. This name is looked up in the directory set in IMFileDirectoryName. T (true) not defined, set by install Chapter 8 Managing BMC Impact Publishing Server 225

240 pserver.conf file and parameters Table 59 pserver.conf file CellPublishGatewayIms CellPublish2CmdbContinueOn Warning CellPublish2CmdbReconJobTime Out CellPublishCommitRetryTime Out lists the cells from which the Publishing Server accepts incoming events. If no cell is listed then all incoming events are accepted. enables (T) or disables (F) continuation when instances that cannot be imported must skipped The list of skipped instances and the reason they were skipped is output to the request log. defines the length of time, in seconds, that CellPublish2Cmdb checks for the termination of the reconciliation job run. If the interval expires before the reconciliation job run completes, then the request log does not indicate the result. Even though no result is indicated, the reconciliation job might complete successfully after the timeout. defines the length of time, in seconds that CellPublish2Cmdb retries in total to commit the data in the import dataset. not defined F (false) 120 (seconds) 900 (seconds) When a commit fails, a new commit is retried without the offending data. By retrying the commit without the offending date, CellPublish2Cmdb can find all offending data in one run. DirectPublishOrigin enables (T) or disables (F) direct publishing feed F (false) DirectPublishHeatbeat Interval sets the length of time that BMC Impact Publishing Server waits for a heartbeat, a direct request, or a close from a client 180 (seconds) JNPServers JMSCommWarnReconnectCount When no heartbeat is received after this interval, the publish is cancelled. defines the host and port of JNP Servers When the Portal is set up in cluster mode, this value must match the same value in the pclient.conf file. the number of times to retry to establish JMS communication If the trial fails then an IPS_ERROR event with message "Unable to establish JMS communications." of severity WARNING is generated. localhost: (reconnect attempts) If JMSCommWarnReconnectCount is -1 then retries continue indefinitely. JMSCommWarnReconnectInterval the interval (in seconds) between two reconnection attempts 10 (seconds) 226 BMC Impact Solutions Service Modeling and Publishing Guide

241 pserver.conf file and parameters Table 59 pserver.conf file JMSCommMajorReconnectCount JMSCommMajorReconnectInterval CMDBServer CMDBPort CMDBUser CMDBPassword ARSGroupMembers RequestHistorySize CellConnectionTimeout IMMessageBufferSize IMMessageBufferKeepSent the number of times to retry to establish JMS communication If the trial fails then an IPS_ERROR event with message "Unable to establish JMS communications." of severity MAJOR is generated. If JMSCommMajorReconnectCount is -1 then retries continue indefinitely. the interval (in seconds) between two reconnection attempts specifies the name of the computer on which BMC Atrium CMDB resides defines the port number for connecting to the BMC Atrium CMDB defines the user ID that grants access to the BMC Atrium CMDB a valid BMC Atrium CMDB user password appears in plain text when entered; encrypted at first launch lists the host and TCP/IP port of every AR Server Group member If an AR Server Group is deployed then you must set this parameter, regardless of whether you use a load balancer. Use 0 for dynamic port detection. sets the maximum number of request log files that are retained by the BMC Impact Publishing Server sets the length of time the BMC Impact Publishing Server maintains a connection to a cell when there is no activity from the cell sets the size of the message buffer for communication with the cell sets the time to keep messages buffered while waiting for an answer -1 (connection attempts) 300 (seconds) not defined, set by install not defined, set by install use 0 for dynamic port detection not defined, set by install not defined, set by install not defined (seconds) (seconds) Chapter 8 Managing BMC Impact Publishing Server 227

242 pserver.conf file and parameters Table 59 IMFileDirectoryName PaswordLogging SMMMessageBufferSize SMMMessageBufferKeepSent SMMMessageBufferKeepSent Estimate ARSNormalTimeOut ARSLongTimeOut ARSXLongTimeOut pserver.conf file ARSXLongTimeOutEstimate AutomatedCancelAckTimeout defines the name of the Impact Manager directory for direct publications; it is looked up in the directory MCELL_HOME/etc/PSName, or if that file does not exist, in the directory MCELL_HOME/etc This directory file is also used to locate the cell for BMC Impact Publishing Server event generation. enables (T) or disables (F) the display of passwords in generated request logs and IPS_REQUEST events sets the size of the message buffer for communication with Service Model Manager sets the time to keep messages buffered while waiting for an answer enables (T) or disables (F) the use of the estimate when the length of time exceeds the value that is calculated for the upload time of the service model sets the time to stop waiting on a BMC Remedy AR System operation that occurs quickly sets the time to stop waiting on a BMC Remedy AR System operation that occurs slowly sets the time to stop waiting on a BMC Remedy AR System operation that occurs slowly enables (T) or disables (F) the use of the estimate when the length of time exceeds the value that is calculated for committing bulk entry transactions When automated publishing is stopped, an ongoing publish is canceled, if possible. This parameter sets the length of time for an ack reply of the publishing request, which returns the requestid. mcell.dir F (false) (seconds) T (true) 120 (seconds) 300 (seconds) 1800 T (true) 5 (seconds) If the requestid is unknown, then the publish request is not canceled. AutomatedCancelScsFlrTimeout When automated publishing is stopped, an ongoing publish is canceled, if possible. This parameter sets the length of time for the final reply of the publish request, which returns a message indicating if the publish request was canceled or not. 900 (seconds) AutomatedHeartbeatInterval AutomatedHeartbeatTimeout If the publish is canceled or if the final reply is unknown, then the publish is retriggered when automated publish is restarted. sets the length of time between the BMC Impact Publishing Server and the AR Notify plugin for heartbeat. 0 or a negative value disables heartbeat. sets the length of time that BMC Impact Publishing Server waits for an answer to a heartbeat from the AR Notify plugin. -1 (seconds) 5 (seconds) 228 BMC Impact Solutions Service Modeling and Publishing Guide

243 Configuring the Notify ARDBC plug-in Table 59 pserver.conf file AutomatedPublishRetryCount the maximum number of times automated publishing is retried after failures n represents the number of repeated publication attempts: 12 n = 0 means the publication is attempted once and not retried n = 1 means the publication is attempted and then retried once n < 0 means the BMC Impact Publishing Server continues to retry until a publication is successful AutomatedPublishRetryPeriod AutomatedStartMode IPSEventsIM IPSEventClasses DefaultCell Publications that are skipped are not counted as retry attempts, so AutomatedPublishRetryCount is the effective maximum number of retries. sets the length of time between two consecutive publish requests when publish fails If a previous publish request is not terminated when the interval times out, the next trial is skipped. the publishing mode when the BMC Impact Publishing Server starts or restarts. When the BMC Impact Publishing Server is running, you can change the publishing mode by using requests (using the CLI command pscontrol). By default, the BMC Impact Publishing Server starts in automated mode. defines the cell to which BMC Impact Publishing Server events are sent defines the event classes for which BMC Impact Publishing Server events are created sets the CellName for the default HomeCellAlias This parameter is used by the PROD publish environments of AtriumCMDB and CentralPublish origins. 300 seconds automated not defined, set by install to Impact Administration Cell all subclassess of IPS_EVENT set when? Configuring the Notify ARDBC plug-in The Notify ARDBC plug-in adds real-time notification functionality to BMC Remedy AR System applications and enables clients to receive notification about events in BMC Remedy AR Server. Chapter 8 Managing BMC Impact Publishing Server 229

244 Configuring the Notify ARDBC plug-in You can modify the Notify ARDBC parameters in the following files: UNIX: arinstalldirectory/conf/ar.conf Windows: arinstalldirectory\conf\ar.cfg After you make changes to these parameters, restart BMC Remedy AR System so the changes take affect. Table 60 ar.cfg file parameter descriptions Parameter Description Default value BMC-ARDBC-NOTIFY-Verify-Log log file location Remedy AR System/ Impact directory BMC-ARDBC-NOTIFY-Server-Port port number for the server 1840, set by install If 0 is specified, the plug-in allows the operating system to choose an available port and binds to that port. The actual port is visible in the NOTIFY:servers form. BMC-ARDBC-NOTIFY-Protocol-V1-Encrypt switches encryption for V1 protocol on or off T (True) If encryption is switched on (T), the NOTIFY:protocols property for the V1 protocol contains the key to use for encryption. BMC-ARDBC-NOTIFY-Mem-Trace BMC-ARDBC-NOTIFY-Event-Cache If encryption is switched off (F), the NOTIFY:protocols property for the V1 protocol is empty. enables (T) or disables (F) memory tracing You should enable memory trace only when BMC Customer Support requests it. sets the number of events for the event cache When the size is 0, event caching is disabled F (False) BMC Impact Solutions Service Modeling and Publishing Guide

245 Configuring the Notify plug-in for AR server groups Configuring the Notify plug-in for AR server groups The Publishing Server supports the Notify plug-in for Remedy AR server groups. If you use a load balancer, you must add the load balancer host name to the CMDBServer parameter in the pserver.conf file. You must also add the individual group member nodes (<host>:<tcp/ip port>) to the ARSGroupMembers parameter in the pserver.conf file. If you do not use a load balancer, you must set the address of the Remedy AR server group member to which you want the Publishing Server to connect using the CMDBServer parameter in the pserver.conf file. To check whether the Remedy AR server group is correctly configured for the Publishing Server and the Notify plug-in: 1 From the computer running the Publishing Server, logon as Remedy User to the individual AR Server Group Members. 2 Open the form, NOTIFY:Servers. 3 In the form NOTIFY:Servers, you should find one entry when you attempt to retrieve the entries. NOTE If a Server Name Alias is set equal to one of the group members, the Publishing Server (the AR API client or Remedy User) cannot access the ARDBC vendor form NOTIFY:Servers of the plugin running on the node that is not the alias. Automated publishing will not function. Chapter 8 Managing BMC Impact Publishing Server 231

246 Configuring the Notify plug-in for AR server groups 232 BMC Impact Solutions Service Modeling and Publishing Guide

247 Chapter 9 BMC Impact Publishing Server CLIs 9 Use the BMC Impact Publishing Server Command Line Interface (CLI) to initiate a service model publish create service model data (with a BAROC source file) create, initialize, and close publish environments request and review information about BMC Impact Publishing Server execution compare service model class definitions on cells with the class definitions in the BMC Atrium Configuration Management Database (BMC Atrium CMDB) This appendix provides reference information on the BMC Impact Publishing Server CLIs. It contains the following topics: Configuring BMC Impact Publishing Server CLIs Configuration file and parameters for CLIs Changing the time-out values for all the CLI commands Setting the configuration for a specific CLI command Configuring trace for CLIs Configuring trace for CLIs Understanding common command options for CLIs Understanding return codes for CLIs Using CLI commands Summary of CLI commands for BMC Impact Publishing Server pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB penv Managing publish environments pinit Initializing a cell with service model data plog Obtaining the XML log for a request plogdisplay Converting the XML log for a request to text format pposter Sending service model objects to a cell pscontrol Sending a command to BMC Impact Publishing Server pserver Starting the BMC Impact Publishing Server service pshowlog Obtaining the XML log in user-friendly format psstat Displaying status of BMC Impact Publishing Server publish Publishing a service model or viewing instances to be published Chapter 9 BMC Impact Publishing Server CLIs 233

248 Configuring BMC Impact Publishing Server CLIs Configuring BMC Impact Publishing Server CLIs You configure the BMC Impact Publishing Server CLI by using a text editor to set the parameter values in the pclient.conf file located in the MCELL_HOME/etc directory. You can configure the CLI to change the length of time that CLI commands wait for an acknowledgement of a request (ConnectionInitTimeout) or for the completion of a request (RequestTimeout). See Changing the time-out values for all the CLI commands on page 240. NOTE As of version , Publishing Server CLIs no longer require authentication. However, the -i option remains viable for compatibility. If you specify the -i option, you do need to provide authentication credentials. 234 BMC Impact Solutions Service Modeling and Publishing Guide

249 Configuration file and parameters for CLIs Configuration file and parameters for CLIs Table 61 on page 235 lists and describes the configuration parameters for BMC Impact Publishing Server CLIs, located in the MCELL_HOME/etc/pclient.conf file. Table 61 pclient.conf parameters (part 1 of 6) Parameter Description Default value JNPServers host and port of the naming service of BMC Impact Portal. <host of Portal>: 9379 When the Portal is set up in cluster mode, the values must match. IASServers specifies the BMC Impact Administration Server (usually by host name) that authenticates the CLI commands If you specify a remote BMC Impact Administration Server in the pclient.conf file but do not provide user credentials, you must provide them as command line arguments when you run a CLI command. Two BMC Impact Administration Servers can be setup as a high availability pair. To do this, you must enter both servers as a comma separated list, for example: primaryias:3084,secondaryias:3084 localhost: 3084 ConnectionInitTimeout The p-clis first attempt to connect the BMC Impact Administration Server on the host primaryias. If that connection attempt fails, an attempt is made to connect to the BMC Impact Administration Server on the host secondaryias. Note that this is not only applicable to nodes of a high availability BMC Impact Administration Server pair. You can specify more than one independent BMC Impact Administration Server. The p-clis attempt to connect to the first BMC Impact Administration Server. If that connection attempt fails, an attempt is made to connect to the next server in the list and so on until a connection is successful. sets the length of time, measured in seconds, that a CLI command on making a request waits for the acknowledging reply from the BMC Impact Publishing Server, or if the Portal is not running, or the Portal's JMS service is not up and running Normally, the BMC Impact Publishing Server immediately acknowledges any request that it receives. If this time-out expires, it often indicates the BMC Impact Publishing Server is not receiving the request. For example, the BMC Impact Publishing Server service is not running. 5 seconds Chapter 9 BMC Impact Publishing Server CLIs 235

250 Configuration file and parameters for CLIs Table 61 pclient.conf parameters (part 2 of 6) Parameter Description Default value RequestTimeout sets the length of time, measured in seconds, that a CLI command waits for the processing of an acknowledged request to complete 3600 seconds Depending on the type of request, request processing may take a reasonable amount of time. If this time-out period expires, the CLI command stops following the request processing and, if possible, cancels the request. Locale outputs messages in the language of the specified locale if message resource files for the language are defined. The format is language[_country]. Language is a valid 2-letter ISO Language Code as defined by ISO-639. Country is a valid 2-letter ISO Country Code as defined by ISO Parameters specific to the publish CLI command Merge Purge Password Parameters specific to the pposter CLI command ContinueOnFailure indicates whether the Publishing Server should look for additions, modifications, and soft deletions that are to be published. The option is set to T when an automated publication is triggered from a reconciliation job with Merge activity indicates whether the Publishing Server should look for hard deletions that are to be published. This option is set to T when an automated publication is triggered from a reconciliation job with Purge activity sets the password of a secured publish environment for the execution of the publish CLI command indicates whether pposter should stop when encountering invalid data in the source file inherits system s locale T F none T Init If ContinueOnFailure is set to T, true (default), pposter sends as much data as possible, skipping invalid data in the source file. If ContinueOnFailure is set to F, false, pposter stops as soon as invalid data in the source file is encountered and no data is sent to the cell, not even those items processed before the incorrect data in the source file. when set to T (true), pposter removes all existing data in the cell of the publish environment and recopies the data in the input BAROC file to the cell F Password Parameters specific to the penv CLI command when set to F (false), pposter incrementally updates the cell of the publish environment with data in the input BAROC file sets the password of a secured publish environment for the execution of the pposter CLI command none 236 BMC Impact Solutions Service Modeling and Publishing Guide

251 Configuration file and parameters for CLIs Table 61 pclient.conf parameters (part 3 of 6) Parameter Description Default value AssetDataSetId specifies the asset dataset name BMC.ASSET. EnvId AssetDataSetType sets the asset dataset type Regular AssetUnderlyingDataSetId AutomatedPublish CellAliases Cells options are Regular or Overlay sets the underlying dataset ID Used when AssetDataSetType = Overlay enables (T) or disables (F) automated publishing on the publish environment The default value is T, except for an overlay publish environment (an overlay dataset which has a publish mode of overlay), which defaults to F. In this way, automated publication is by default enabled on PROD environment, and is disabled by default on test environments of BMC Impact Service Model Editor. defines cell alias and cell name pairs that are unique in a given environment, in the BAROC list of string format: [cellalias,cellname[,cellalias,cellname]] This parameter applies only on Direct Publish environments. For Atrium CMDB environments, cells aliases cannot be created or modified with the penv CLI command. If cell aliases are not used, you can set this parameter as an alternative, in the BAROC list of string format: [cellname[,cellname]] BMC.ASSET T (true) not defined not defined CloseAliases CloseAsset CloseCells EnvDesc This parameter applies only on Direct Publish environments. enables (T) or disables (F) the removal of aliases of an environment; this releases the cells for use in another environment enables (T) or disables (F) the removal of the asset dataset along with all objects in the dataset enables (T) or disables (F) the removal of all data instances (including management data) of the service model from the cells specifies a description for the environment to BMC Asset EnvDesc F (false) F (false) T (true) BMC Asset EnvDesc EnvName sets the environment name to BMC Asset EnvId BMC Asset EnvId Chapter 9 BMC Impact Publishing Server CLIs 237

252 Configuration file and parameters for CLIs Table 61 pclient.conf parameters (part 4 of 6) Parameter Description Default value Format sets the format of information to Raw (a parsable data stream) or Display (readable by a user) Display HomeCell InitEffectivelyMgmtData InitEffectivelyServiceModel specific to the CLI; it is not sent to the Publishing Server as a request sets the cell to which the entire service model is published If set, CellAliases are not used. determines which asset management data instances, based on the value assigned to their ServiceModelSet class attribute, are removed from the BMC Atrium CMDB Before setting this parameter, please refer to InitEffectively parameters on page 206 which discusses the effect of the possible InitEffectivelyMgmtData settings on management data retention in or removal from the BMC Atrium CMDB. determines which service model component and impact relationship instances, based on the value assigned to their ServiceModelSet attribute, are removed from the BMC Atrium CMDB asset dataset Before setting this parameter, please refer to InitEffectively parameters on page 206 that discusses the effect of the possible InitEffectivelyServiceModel settings on SIM component instance retention in or removal from the BMC Atrium CMDB. not set IN, OUT blank InitMgmtData InitServiceModel Level By default, all service model component or impact relationship instances are not removed from the BMC Atrium CMDB. Asset instances with the ServiceModelSet attribute value of IN or OUT_OF_IN have their attribute value reset to OUT. specifies whether management data are initialized, T (true) or F (false) specifies whether the service model is initialized, T (true) or F (false) determines the amount of information display by the info action command. Cell names and aliases are displayed only when -p Level=1 is part of the command string. NewPassword1 sets a new password for a secured environment not defined NewPassword2 confirms a new password for a secured environment not defined OriginId specifies the origin of the environment AtriumCMDB options are AtriumCMDB or DirectPublish Password sets a password for a secured environment not defined T T BMC Impact Solutions Service Modeling and Publishing Guide

253 Configuration file and parameters for CLIs Table 61 pclient.conf parameters (part 5 of 6) Parameter Description Default value PublishModeMgmtData determines the mask used when retrieving publishable management data instances if AssetDataSetType = Overlay if Overlay, all instances of the overlay dataset, as well as the underlying dataset, are considered Overlay PublishModeServiceModel SIM if Current, only instances of the overlay dataset are considered. determines the mask used when retrieving publishable components and impact relationships, if AssetDataSetType = Overlay used when the dataset type is overlay, this parameter determines the mask used when retrieving publishable service model instances. if Overlay, all instances of the overlay dataset, as well as the underlying dataset, are considered if Current, only instances of the overlay dataset are considered. enables (T) or disables (F) the classes that may be published for the Direct Publish environments only if T, only SIM classes may be published Overlay T (true) SourceBarocMgmtData if F, components and relationships of MC_SM_COMPONENT, MC_SM_RELATIONSHIP, and all subclasses cannot be published causes the import of initial management data from instances in the.baroc files pointed to in the.load file. Service model instances in those files are ignored. This parameter cannot be set if SourceEnvMgmtData is set. MCELL_HOME /etc/<psname >/kb/data/.loa d SourceBarocServiceModel causes the import of initial service model data from instances in the.baroc files pointed to in the.load file. Management data in those files are ignored. This parameter cannot be set if SourceEnvServiceModel is set. This is the default value for the PROD environment. MCELL_HOME /etc/<psname >/kb/data/.loa d This is the default value for the PROD environment. Chapter 9 BMC Impact Publishing Server CLIs 239

254 Changing the time-out values for all the CLI commands Table 61 pclient.conf parameters (part 6 of 6) Parameter Description Default value SourceEnvMgmtData causes initial management data to be imported from PROD instances of the source environment EnvId. environment SourceEnvServiceModel SourceEnvMgmtData cannot be set if SourceBarocMgmtData is set. causes initial service model data to be imported from instances in the asset dataset in the source environment EnvId. Data are created in the asset dataset of the environment. If the asset dataset of source environment is an overlay dataset and EnvId refers to an underlying regular dataset, then: This is the default value for all environments other than PROD. PROD, for reinitialization of environments other than PROD If PublishModeServiceModel is Overlay, no instances are created in the overlay dataset. If PublishModeServiceModel is Current, all instances will be created in the overlay dataset. SourceEnvServiceModel cannot be set if SourceBarocServiceModel is set. Changing the time-out values for all the CLI commands You can change the length of time that CLI commands wait for an acknowledgement of a request (ConnectionInitTimeout) or for the completion of a request (RequestTimeout). To set the time-out values for all the CLI commands Use a text editor to edit the pclient.conf file located in the MCELL_HOME/etc directory and change the values set of these parameters: ConnectionInitTimeout RequestTimeout 240 BMC Impact Solutions Service Modeling and Publishing Guide

255 Setting the configuration for a specific CLI command Setting the configuration for a specific CLI command If you want to customize a configuration for a specific CLI command, you can create a configuration file just for it; for example, pposter.conf. To set the configuration for specific CLI command 1 Make a copy of the pclient.conf file and name it CLIcommand.conf where CLIcommand is the name of the CLI command for which you are creating a special configuration; for example: pposter.conf. 2 Save the file in the MCELL_HOME/etc directory. 3 Edit the new configuration file with a text editor and set the appropriate parameter values. When the CLI command is run, the values in the appropriate configuration file are used. Alternately, you can use the -c option (see Understanding common command options for CLIs on page 241). 4 Save the file. Configuring trace for CLIs You set and configure tracing of the BMC Impact Publishing Server CLIs in the MCELL_HOME\etc\pclient.trace file. By default, only fatal, error, and warning messages appear in the trace file MCELL_HOME/tmp/pcli/pcli.trace. You can enable the inclusion of informational and debugging messages for specific packages and subpackages by editing the pclient.trace file and removing the comment character (#) from the lines that contain the value =DEBUG. Understanding common command options for CLIs Many BMC Impact Publishing Server CLI commands use the same option to perform the same function. This section describes the options that may be used by multiple commands. Chapter 9 BMC Impact Publishing Server CLIs 241

256 Understanding common command options for CLIs Syntax for common options [-c ConfigFile] [-h -?] [-i [-q] [-l HomeLocation] {-p "Var=Value"} [-r RequestLogFile] [-t ConnectionInitTimeout] [-u RequestTimeout] [-v] [-z] Common command options Table 62 describes the common options for the BMC Impact Publishing Server CLI commands. Table 62 BMC Impact Publishing Server CLI common command options (part 1 of 2) Option Syntax Description -c ConfigFile specifies another configuration file to use instead of the default MCELL_HOME\etc\pclient.conf file -h displays help information, including command syntax and -? options -i User/Password[@Host [/Port][,Host[/Port] [,...]]] authenticates the specified user name and password with the BMC Impact Administration Server running on the specified host computer and port; you can specify multiple hosts and ports This option is optional if you execute a CLI command on the BMC Impact Administration Server host computer. However, if you do use this option for local authentication and the credentials that you provide are invalid, the command will fail. If IASServer and IASPort are set in the configuration file pclient.conf, then you don't have to pass the host and port with the -i option. -l HomeLocation specifies a home directory other than MCELL_HOME for the command -p "Var=Value" sets an option (Var) to the specified value (Value); this option modifies and overrides a value defined in the configuration file -q invokes quiet execution (no banner appears) -r RequestLogFile retrieves the XML-formatted log file and stores it as RequestLogFile -t ConnectionInitTimeout By default, the location of the log file is relative to the directory where you run the CLI. If you provide only a file name, the file is created in the directory where you run the CLI. You can also provide the absolute path for the log file. specifies the length of time, in seconds, for the command to wait for a connection before terminating; default is 5 seconds 242 BMC Impact Solutions Service Modeling and Publishing Guide

257 Understanding return codes for CLIs Table 62 BMC Impact Publishing Server CLI common command options (part 2 of 2) Option Syntax Description -u RequestTimeout specifies the length of time, in seconds, for the command request to wait for an answer before terminating; default is 3600 seconds -v activates verbose mode to display more information (such as detailed failure messages) -z displays version information and ends command Understanding return codes for CLIs When a BMC Impact Publishing Server CLI command exits with a return value other than 0 (success), additional textual information on the error cause is displayed to standard output and to the generated publishing CLI trace file MCELL_HOME\tmp\pcli\pcli.trace. These exit codes, their meanings, and recommended remedial actions are described in Table 63. Table 63 BMC Impact Publishing Server CLI error exit codes (part 1 of 3) Error Exit Code Description Recommended remedial action 1 indicates a syntax error on one or more Verify the correct syntax for the command string. command line arguments or options 2 indicates an invalid number option Verify the correct syntax for the numerical options such as -t and -u. 3 indicates that the home directory (MCELL_HOME) of the application can not be found Do the following: 1. Verify that the MCELL_HOME environment variable is set for the application. 2. Verify that the CLI script (.bat or.sh) file correctly contains: -DHomeLocation=%MCELL_HOME% 3. Specify the home directory (-l HomeLocation) path at the command line. Chapter 9 BMC Impact Publishing Server CLIs 243

258 Understanding return codes for CLIs Table 63 BMC Impact Publishing Server CLI error exit codes (part 2 of 3) Error Exit Code Description Recommended remedial action 10 indicates a generic (unspecified) error (This is an internal error.) Do the following: 1. Enable tracing and execute the command again to have a trace. 2. Locate the pcli.trace file to submit to BMC Software Support. pcli.trace is located in MCELL_HOME/tmp/pcli. 11 indicates that the CLI is unable to initialize its communication layer 3. Contact BMC Software Support and file a user case for this failure. Retry the command. If the error still occurs, do the following: 1. Verify that the URL of the provider specified in the pclient.conf file (in the MCELL_HOME/etc directory) is correct. 2. Restart the BMC Portal and BMC Impact Publishing Server. 12 indicates a communication failure when the CLI sent data to its communication provider, for example, the jboss server 13 indicates that the CLI cannot decode an answer that it has received from its communication provider 3. Try the command again. Retry the command. If the error still occurs, do the following: 1. Restart the BMC Portal and BMC Impact Publishing Server. 2. Try the command again. (This is an internal error.) Do the following: 1. Enable tracing and execute the command again so there is an entry in the trace file. 2. Locate the pcli.trace file (MCELL_HOME/tmp/pcli ) to submit to BMC Software Support. 14 indicates that the CLI cannot find a file that it requires to run properly; for example a FileNotFound exception. 15 indicates that the CLI cannot resolve a host name 3. Contact BMC Software Support and file a user case for this failure. Verify that the file whose name appears as missing does exist Repair the computer s network settings 244 BMC Impact Solutions Service Modeling and Publishing Guide

259 Understanding return codes for CLIs Table 63 BMC Impact Publishing Server CLI error exit codes (part 3 of 3) Error Exit Code Description Recommended remedial action 16 indicates the failure to authenticate with the BMC Impact Administration Server Do the following: If you are running a CLI command, verify the credentials that you specified. 17 indicates an Impact interface initialization failure; for example the I18N configuration may be wrong 18 indicates that the UTF-8 character set is not supported by the host 19 indicates that the CLI does not have a request identifier If automatic authentication is set up in the pclient.conf file, verify that the credentials (IASUsername, IASPassword, and IASServers) are valid. Do the following: Verify that the file MCELL_HOME/etc/locale/pclient.load exists on the host where the pcli is running/installed. The host computer must support the UTF-8 character set. Do the following: 1. Enable tracing and execute the command again to generate a trace. 2. Locate the pcli.trace file (MCELL_HOME/tmp/pcli) to submit to BMC Software Support. 20 indicates an I/O error when the publishing log file is written 3. Contact BMC Software Support and file a user case for this failure. Verify that the write permission is set for the publishing request log file. You specify the name of the RequestLogFile for a CLI command by using the -r common option Chapter 9 BMC Impact Publishing Server CLIs 245

260 Return codes for pserver Return codes for pserver The pserver command has return codes that differ from other CLI commands. These exit codes, their meanings, and recommended remedial actions are described in Table 64. Table 64 pserver error exit codes (part 1 of 2) Error Exit Code Description Recommended remedial action 1 indicates that the HomeLocation system property is not set 2 indicates the log directory cannot be created 3 indicates that the log/ps.lock file cannot be created 4 indicates another Publishing Server is already running 5 indicates the CMDB interface cannot initialize 6 indicates the Impact Administration Server interface cannot initialize Do the following: 1. Verify that the MCELL_HOME environment variable is set for the application. 2. Verify that the CLI script (.bat or.sh) file correctly contains: -DHomeLocation=%MCELL_HOME% 3. Specify the home directory (-l HomeLocation) path at the command line. Ensure the pserver user has write access to MCELL_HOME/log. Ensure the pserver user has write access to MCELL_HOME/log. Verify with fuser (Unix) that a process is keeping a lock on ps.lock. If not, remove ps.lock. Verify ARServer and BMC Atrium CMDB settings and installation. Verify BMC Impact Administration Server settings and installation. 7 indicates a configuration file is missing Provide the configuration file. 9 indicates an I/O exception occurred on a configuration file Ensure the pserver user has write access to the configuration file. 10 indicates a syntax error Check the syntax you used for the command and try the command again. 246 BMC Impact Solutions Service Modeling and Publishing Guide

261 Using CLI commands Table 64 pserver error exit codes (part 2 of 2) Error Exit Code Description Recommended remedial action 11 indicates the home directory does not exist Do the following: 1. Verify that the MCELL_HOME environment variable is set for the application. 2. Verify that the CLI script (.bat or.sh) file correctly contains: -DHomeLocation=%MCELL_HOME% 12 indicates a security exception error on the home directory 13 indicates an I/O exception occurred during the creation of the HomeLocation/tmp/ps.trace file 14 indicates the publish environments cannot be initialized 3. Specify the home directory (-l HomeLocation) path at the command line. Ensure the pserver user has write access to the home directory. Ensure the pserver user has write access to MCELL_HOME/tmp. Verify that the SIM CMDB extension of the same version as the Publishing Server is installed. Using CLI commands This section provides information on how you use BMC Impact Publishing Server CLI commands, including functions, syntax, and examples. Summary of CLI commands for BMC Impact Publishing Server Table 65 lists all of the available BMC Impact Publishing Server CLI commands and provides a brief description of the purpose for each command. You can invoke BMC Impact Publishing Server CLI commands from a command prompt on Windows, from a UNIX operating system prompt, or from a script, either locally on the BMC Portal host computer or remotely on another computer. To use the BMC Impact Publishing Server CLI commands remotely, you must copy the CLI installation to the remote host and configure the CLI for remote access See Configuring BMC Impact Publishing Server CLIs on page 234. Chapter 9 BMC Impact Publishing Server CLIs 247

262 Summary of CLI commands for BMC Impact Publishing Server Table 65 BMC Impact Publishing Server CLI command descriptions Command Description Page pclassinfo compares the service model class definitions on a cell or cells with the class definitions in the BMC Atrium CMDB and lists the differences 249 penv pinit plog plogdisplay pposter pscontrol pserver pshowlog psstat publish You can also use this command to export service model class definitions from the BMC Atrium CMDB. enables you to set up advanced environments and staging scenarios beyond the abilities of the Send to Test commands available in BMC Impact Service Model Editor initializes or reinitializes cells with service model impact data obtains the XML log for a specific service model publishing request and routes it to standard output Use this command with the plogdisplay command. displays the XML log for a specific service model publishing in text format to standard output sends SIM elements, such as component instances, relationships, and management data to cells by using the BMC Impact Publishing Server sends a specific command (automated, manual, stop) to the BMC Impact Publishing Server starts the BMC Impact Publishing Server service or daemon The major differences between pserver and the other BMC Impact Publishing Server CLI commands are: the exit codes are different pserver is the BMC Impact Publishing Server itself, while the others are CLI commands that communicate with the server the configuration files and tracing files are different although possible, the process for copying pserver to another computer is different, and performance considerations should be taken into account obtains the XML log for a specific service model publishing request plus the prior publishing request and routes it in readable format to standard output returns the status (starting, started, or stopping) and mode (automated or manual) of the BMC Impact Publishing Server publishes service model or displays (-w) the service model objects to be published BMC Impact Solutions Service Modeling and Publishing Guide

263 pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB Use the pclassinfo command to compare the service model class definitions on a specific cell or cells with the service model class definitions in the BMC Atrium CMDB and list the differences between them. export the service model class definitions from the BMC Atrium CMDB. pclassinfo syntax pclassinfo <common options> [-n cellname1[,cellname2[...]] -a -x] [-o OutputFile] [-s Description] pclassinfo command options Table 66 lists the options for pclassinfo. There are no required options for pclassinfo. Table 66 pclassinfo options (part 1 of 2) Options <common options> -? -c -h -i -l -p -q -t -u -v -z Description see Understanding common command options for CLIs on page 241 -a specifies to retrieve the service model classes from ALL the cells and compare them with the BMC Atrium CMDB service model classes -n cellname1[,cellname2[...]] specifies the specific cell or cells from which to retrieve the service model classes and compare them with the BMC Atrium CMDB service model classes On Windows platforms, you must enclose the cell list in quotation marks ("). If a cell name is not specified, the default cell name (the unqualified version of the host computer name) is used. If the cell has a different name, the command fails. Chapter 9 BMC Impact Publishing Server CLIs 249

264 pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB Table 66 pclassinfo options (part 2 of 2) Options Description -o OutputFile If the -a or -n option is specified, prints the differences between the specified service model class definitions to the specified output file. If the -x option is specified, prints the service model class definitions from the BMC Atrium CMDB to the specified output file. -s description describe request -x exports service model class definitions from the BMC Atrium CMDB to standard output or if an output file (-o option) is specified to a file Service model class definitions are exported in BAROC language format. pclassinfo examples This section contains several examples of the pclassinfo command including: exporting service model class definitions from the BMC Atrium CMDB to standard output exporting service model class definitions from the BMC Atrium CMDB to a file comparing cell service model class definitions with those in the BMC Atrium CMDB Exporting service model class definitions from the BMC Atrium CMDB To export the service model class definitions in the BMC Atrium CMDB to standard output, type the following command: pclassinfo -x This command generates a listing of the service model class definitions defined in the BMC Atrium CMDB and outputs it to standard output. To export the service model class definitions in the BMC Atrium CMDB to a specific file, type the following command: pclassinfo -x -o filename 250 BMC Impact Solutions Service Modeling and Publishing Guide

265 pclassinfo Comparing service model classes on cells with class definitions in the BMC Atrium CMDB The service model class definitions are written to a BAROC file with the specified name. You can load this file on a cell. Comparing cell service model class definitions with those in the BMC Atrium CMDB To compare the service model class definitions in the cell whose name is the shortversion of its host computer name (the default cell name) with the definitions in the BMC Atrium CMDB, type the following command: pclassinfo If there are no differences between the service model class definitions on the cell and those defined in the BMC Atrium CMDB, the command returns output similar to the following: MCELL_HOME\bin>pclassinfo BMC Impact Service Model Class Retriever v (Build May-2008) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Class info is synchronized. If there are differences between the service model class definitions on the cell and those defined in the BMC Atrium CMDB, the command returns the differences, which appear similar to the following: MCELL_HOME\bin>pclassinfo BMC Impact Service Model Class Retriever v (Build May-2008) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. -- BEGIN DIFFS -- <PreviewItem><Im>arwad</Im><SlotAdd><Class>BMC_BaseElement</Class><S lot>versionnumber</cmdbslot></slotadd></previewitem> <PreviewItem><Im>arwad</Im><ClassAdd><CmdbClass>BMC_Region</CmdbClas s></classadd></previewitem> -- END DIFFS -- Class info is not synchronized To compare the service model class definitions in a specific cell with those defined in the BMC Atrium CMDB on Windows platforms, type the following command: pclassinfo -n cellname Chapter 9 BMC Impact Publishing Server CLIs 251

266 penv Managing publish environments NOTE On Windows platforms, you must enclose the cell list in quotation marks ("). This command returns the differences, if there are any, between the service model class definitions on the cell named with those defined in the BMC Atrium CMDB. To compare the service model class definitions for all the cells registered with the BMC Impact Portal with those defined in the BMC Atrium CMDB, type the following command: pclassinfo -a This command returns the differences, if any, found between the classes defined in the BMC Atrium CMDB and the service model class definitions on all the cells found by the BMC Impact Publishing Server. pclassinfo return codes For information about CLI return codes, see Understanding return codes for CLIs on page 243. penv Managing publish environments Use the penv command to create and manage publishing environments when the source of the service model data is either the BMC Atrium CMDB (Atrium Publish) or the CLI pposter (Direct Publish). For more information about publish environments, see Understanding publish environments on page 192 and Publishing from a Direct Publish source on page 215. You can secure publish environments by applying a password. See Securing publish environments on page 222. NOTE When performing a penv init of a large service model the Stack Size and the Heap Size of the Publishing Server might need to be increased. For more information, see Publishing large service models on page BMC Impact Solutions Service Modeling and Publishing Guide

267 penv Managing publish environments penv syntax penv <common options> [-f] (-e EnvId (close init open set) [-e EnvID] info) penv command options Table 67 lists the options for penv. Table 67 penv options (part 1 of 2) Option <common options> -c -h -? -i -l -q -p -t -u -v -z Cells = ["["] cell1 {, celln} ["]"] Description see Understanding common command options for CLIs on page 241 The pair of opening and closing brackets are allowed but not mandatory. Cells extend the existing concept of the HomeCell parameter. HomeCell becomes deprecated because setting HomeCell is equivalent to setting Cells with one element. A DirectPublish environment can be created using either Cells or CellAliases. Defining a DirectPublish environment with HomeCell is supported for backward compatibility, but it is deprecated. If a CellAliases is given, a list of cells is built by the Publishing Server, consisting of all cell names found in CellAliases. The destination cell names are determined as follows: If Cells contains a single element, then this cell name is used to publish all data, regardless of any cell information found in the data. If Cells contains more than one element, then for components and relationships, the destination cell must be found through the data instance: For components, the attribute HomeCell is first searched, then HomeCellAlias is searched. For relationships, the attribute consumer_home_cell is searched, then Consumer.HomeCellAlias is searched. If no valid destination cell is found, publish fails. If HomeCellAlias is used then CellAliases must be set, otherwise publish fails. Management data or non-sim data (that is, instances other than components or relationships) are published to all cells. Chapter 9 BMC Impact Publishing Server CLIs 253

268 penv Managing publish environments Table 67 penv options (part 2 of 2) Option Description -e EnvID sets a unique identifier for the environment Default is PROD. -f forces the command execution without prompting the user to confirm the initialization action. If the -f option is not specified, you are prompted to confirm command execution. -s description describe request penv action commands: open, init, close, set, info penv provides additional functionality with these action commands: close, info, init, open, and set. Some action commands work differently or have different requirements, depending on the type of environment, Atrium Publish or Direct Publish, as described in Table 68. Table 68 Actions commands (part 1 of 2) action command close General description removes data related to the specified environment. The impact dataset and all its instances are removed. Specific to BMC Atrium CMDB environments If CloseAsset=T, asset dataset instances are removed and the asset dataset is removed; default = F (false). If CloseCells=T, cells are reinitialized with empty ServiceModel; default is T (true). If CloseAliases=T, aliases of the environment are removed, which releases the cells for usage in another environment; default is T (true). Specific to Direct Publish environments 254 BMC Impact Solutions Service Modeling and Publishing Guide

269 penv Managing publish environments Table 68 Actions commands (part 2 of 2) action command General description Specific to BMC Atrium CMDB environments Specific to Direct Publish environments info displays information relevant to environments to display column headings, use the -v option to display cell alias information, use the -p Level=1 option Display characteristics are when HomeCell is not set, a empty string is returned () cell alias values may include blank characters cell name values do not include blank characters values containing blank characters are quoted according to the rules for quoting BAROC strings all parameters are valid except CellAliases relevant parameters are CellAliases, Format, HomeCell, Level, and OriginId you must include -p OriginId=Direct Publish as part of the command string if the EnvID is not included. init initializes (or reinitializes) the asset and impact datasets of the specified environment not applicable open creates the asset and impact datasets of the specified environment and stores environment settings in the cell after the environment is opened, you cannot modify values for PublishModeServiceModel or PublishModeMgmtData parameters also stores the settings for the environment in the BMC Atrium CMDB data is stored only in the cell (and the source file); there is no secondary datastore set sets or resets the parameters of the publish environment you can reset only parameters AutomatedPublish, HomeCell, CellAliases, Password, NewPassword1, and NewPassword2 you can reset only parameters HomeCell, Cells, and CellAliases, Password, NewPassword1, and NewPassword2 Atrium Publish environments valid parameters for each action command Table 69 provides a brief description of the parameters in the pclient.conf configuration file for an Atrium Publish environment and specifies the parameters that are valid for each penv action command: close, info, init, open, and set. For a complete list of parameters in the pclient.conf file and additional parameter information, see Configuration file and parameters for CLIs on page 235. Chapter 9 BMC Impact Publishing Server CLIs 255

270 penv Managing publish environments Table 69 Valid parameters for a BMC Atrium CMDB publish environment (part 1 of 2) Parameter name Description close info init open set AssetDataSetId AssetDataSetType AssetUnderlyingDataSetId AutomatedPublish CellAliases defines the asset dataset ID; default is BMC.ASSET.EnvId defines the asset dataset type as Regular or Overlay; default is Overlay defines the underlying dataset for an overlay asset dataset; default is BMC.ASSET enables (T) or disables (F) automated publication for the publish environment; default is T, except for overlay publish environments defines cellalias-to-cellname pairs that are unique to a given environment yes yes yes yes yes yes CloseAliases CloseAsset CloseCells You cannot define CellAliases with the CLI command penv. enables (T) or disables (F) the removal of aliases of an environment; this releases the cells for use in another environment enables (T) or disables (F) the removal of the asset dataset along with all objects in the dataset enables (T) or disables (F) the removal of all data instances (including management data) of the service model from the cells EnvDesc describes the environment yes EnvName specifies the name of the environment yes HomeCell Format InitEffectivelyMgmtData specifies to which cell to publish. If HomeCell is set, the entire service model is published to the specified cell. In this case, CellAliases are not used defines the information displayed with info determines which asset management data instances, based on their ServiceModelSet attribute, are removed from the BMC Atrium CMDB yes yes yes yes yes yes yes See Configuration file and parameters for CLIs on page BMC Impact Solutions Service Modeling and Publishing Guide

271 penv Managing publish environments Table 69 Valid parameters for a BMC Atrium CMDB publish environment (part 2 of 2) Parameter name Description close info init open set InitEffectivelyServiceModel determines which service model component and impact instances, based on their ServiceModelSet attribute, are removed from the BMC Atrium CMDB InitMgmtData specifies whether management data are initialized, T (true) or F (false) yes yes InitServiceModel See Configuration file and parameters for CLIs on page 235. specifies whether the service model is initialized, T (true) or F (false) yes Level See Configuration file and parameters for CLIs on page 235. determines the amount of information display by the info action command NewPassword1 specifies a new password yes yes NewPassword2 confirms a new password yes yes OriginId defines the source of the service model data yes yes yes yes Password specifies a password for authentication yes yes yes yes PublishModeMgmtData PublishModeServiceModel SourceBarocMgmtData SourceBarocServiceModel SourceEnvMgmtData SourceEnvServiceModel defines whether management data should be approached as overlay or as regular dataset defines whether components and impact relationships should be approached as overlay or as regular dataset causes the import of initial management data from instances in the.baroc files pointed to in the.load file. causes the import of initial service model data from instances in the.baroc files pointed to in the.load file. causes initial management data to be imported from instances of the source environment EnvId. causes initial service model data to be imported from instances in the asset dataset in the source environment EnvId. Data are created in the asset dataset of the environment. yes yes yes yes yes yes Chapter 9 BMC Impact Publishing Server CLIs 257

272 penv Managing publish environments Direct Publish environments valid parameters for each action command Table 70 provides a brief description of the valid parameters in the pclient.conf configuration file for a Direct Publish environment and specifies the parameters that are valid for each penv action command: close, info, init, open, and set. For a complete list of parameters in the pclient.conf file and additional parameter information, see Configuration file and parameters for CLIs on page 235. Table 70 Valid parameters for a Direct Publish environment Parameter name Description close info init open set CellAliases Cells defines cell alias and cell name pairs that are unique in an given environment defines cell names when cell aliases are not used Format defines the information displayed with info yes HomeCell Level specifies to which cell to publish. If HomeCell is set, the whole service model is published to the specified cell. In this case, CellAliases are not used. determines the amount of information displayed by the info action command NewPassword1 specifies a new password yes yes NewPassword2 confirms a new password yes yes OriginId defines the source of the service model data yes yes yes yes yes yes yes Password specifies a password for authentication yes yes yes yes SIM enables (T) or disables (F) the classes that may be published for the Direct Publish environments only if T, only SIM classes may be published if F, components and relationships of MC_SM_COMPONENT, MC_SM_RELATIONSHIP, and all subclasses cannot be published yes yes yes penv examples This section contains examples of penv info. For other examples of penv, see Examples of advanced environments on page BMC Impact Solutions Service Modeling and Publishing Guide

273 penv Managing publish environments Example 1 includes cell names and cell aliases, but no column headings In example 1, Atrium Publish environments are displayed and cell names and cell aliases are displayed because the -p Level=1 option is used, but column headings are missing because the -v option is not used. EXAMPLE $ penv -p "OriginId=AtriumCMDB" -p "Level=1" info BMC Impact Publishing Server Environment Manager v7.0 (Build /21/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Request received and accepted by the Publishing Server requestid=z00000emahxa59xp9yzhymz6zowkz AtriumCMDB Ghislain.TEST.1 BMC.ASSET.Ghislain.TEST.1 BMC.IMPACT.Ghislain.TEST.1 Overlay Overlay Current F cell1 cell2 cell3 test_ghislain test_ghislain test_ghislain Marcelle.TEST.1 BMC.ASSET.Marcelle.TEST.1 BMC.IMPACT.Marcelle.TEST.1 Overlay Overlay Current F imtest PROD BMC.ASSET BMC.IMPACT.PROD Regular cell1 cell2 cell3 cell1 cell2 cell3 Example 2 raw format Example 2 displays the information in Raw format, rather than display format EXAMPLE $ penv -p "OriginId=AtriumCMDB" -p "Format=Raw" -p "Level=1" info BMC Impact Publishing Server Environment Manager v7.0 (Build /21/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Request received and accepted by the Publishing Server requestid=z00000emahxa59xp9szhymz6zowkz AtriumCMDB Ghislain.TEST.1 BMC.ASSET.Ghislain.TEST.1 BMC.IMPACT.Ghislain.TEST.1 Overlay Current Current F '' 3 cell1 test_ghislain cell2 test_ghislain cell3 test_ghislain Marcelle.TEST.1 BMC.ASSET.Marcelle.TEST.1 BMC.IMPACT.Marcelle.TEST.1 Overlay Current Current F imtest 0 PROD BMC.ASSET BMC.IMPACT.PROD Regular T '' 3 cell1 cell1 cell2 cell2 cell3 cell3 Chapter 9 BMC Impact Publishing Server CLIs 259

274 penv Managing publish environments Example 3 includes cell aliases and column headings In Example 3, cell aliases and column headings are included for an Atrium Publish environment. EXAMPLE $ penv -p "OriginId=AtriumCMDB" -p "Level=1" -v info BMC Impact Publishing Server Environment Manager v7.0 (Build /21/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Request received and accepted by the Publishing Server requestid=z00000emahxa59xp9uzhymz6zowkz OriginId: AtriumCMDB EnvId AssetDataSetId ImpactDataSetId AssetDataSetType PublishModeMgmtData PublishModeServiceModel AutomatedPublish HomeCell Ghislain.TEST.1 BMC.ASSET.Ghislain.TEST.1 BMC.IMPACT.Ghislain.TEST.1 Overlay Overlay Current F CellAlias CellName cell1 test_ghislain cell2 test_ghislain cell3 test_ghislain EnvId AssetDataSetId ImpactDataSetId AssetDataSetType PublishModeMgmtData PublishModeServiceModel AutomatedPublish HomeCell Marcelle.TEST.1 BMC.ASSET.Marcelle.TEST.1 BMC.IMPACT.Marcelle.TEST.1 Overlay Overlay Current F ImTest EnvId AssetDataSetId ImpactDataSetId AssetDataSetType PublishModeMgmtData PublishModeServiceModel AutomatedPublish HomeCell PROD BMC.ASSET BMC.IMPACT.PROD Regular T CellAlias CellName cell1 cell1 cell2 cell2 cell3 cell BMC Impact Solutions Service Modeling and Publishing Guide

275 pinit Initializing a cell with service model data Example 4 Direct Publish environment with cell aliases Example 6 is for a Direct Publish publish environment. Cell names and cell alias are displayed because of the -p Level=1 option and column headings are displayed because the -v option is used. EXAMPLE $ penv -p "OriginId=DirectPublish" -p "Level=1" -v info BMC Impact Publishing Server Environment Manager vdeveloper-ppa (Build xx/xx/2008) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Request received and accepted by the Publishing Server requestid=z00000f48fmlfkxp9tzdlmz3dbyuz OriginId: DirectPublish EnvId HomeCell direct direct_cell EnvId HomeCell direct_2 CellAlias CellName direct_al_1 d_cell_1 direct_al_2 d_cell_ EnvId HomeCell direct_3 direct_cell_ pinit Initializing a cell with service model data The pinit command copies the service model data of the publish environment to the specified cells. Initializing a cell does not remove status values from component instances. If publish from BMC Atrium CMDB is enabled, then the cells are automatically initialized with the data of the Atrium Publish environment to which they are assigned and default management data is also created on the cells. Normally, the BMC Impact Publishing Server initializes new cells automatically. You may need to use the pinit command to restore a cell s service model when it is not in sync with the impact service model of BMC Atrium CMDB. If publish from BMC Atrium CMDB is disabled, then you must publish the management data manually before the components and impact relationships by using the CLI command pposter. Chapter 9 BMC Impact Publishing Server CLIs 261

276 pinit Initializing a cell with service model data For more information for a Direct Publish environment, see Initializing a cell from a Direct Publish environment on page 220. NOTE When performing a pinit of a large service model the Stack Size and the Heap Size of the Publishing Server might need to be increased. For more information, see Publishing large service models on page 293. pinit syntax pinit <common options> [-f] [-n cellname1[,cellname2[...]] -a ] -e EnvId [-s Description] pinit command options Table 71 lists the command options for pinit. There are no required options for pinit. Table 71 pinit options (part 1 of 2) Option <common options> -c -h -? -i -q -l -p - t -v -z Description see Understanding common command options for CLIs on page 241 -a initializes HomeCell or the cells defined by CellAliases If one or more of the cells cannot be initialized (for example, because a cell is not running), none of them are initialized and the request fails. -f forces the cell initialization without prompting you to confirm the initialization action If the -f option is not specified, you are prompted to confirm the initialization action. 262 BMC Impact Solutions Service Modeling and Publishing Guide

277 pinit Initializing a cell with service model data Table 71 pinit options (part 2 of 2) Option -n cellname1[,cellname2[...]] Description For a BMC Atrium CMDB publish environment: specifies the cells to initialize or reinitialize with the impact service model. On Windows platforms, you must enclose the cell list in quotation marks ("). If a cell name is not specified, the default cell name (the unqualified version of the host computer name) is used. If such a cell does not exist or does not belong to the considered environment, the command fails. If one or more of the cells cannot be initialized (for example, because a cell is not running), none of them are initialized and the request fails. -s description describes request -e environmentid sets environment identifier to environmentid. The default value is PROD. It specifies either an Atrium CMDB environment or a Cell Publish environment, depending on the value of OriginId. For example, OriginId=AtriumCMDB or OriginId=CellPublish). When you execute a pinit command for a specific environment, only the data for that environment is reinitialized. So, if the same cell contains different environments (for example, Atrium Publish and CellPublish), then only part of the cell s data is reinitialized. pinit examples This section provides examples of using the pinit command to initialize or reinitialize a cell with service model data. Initializing a cell with the production service model data from the BMC Atrium CMDB To initialize or reinitialize the cell whose name is the short host name (default cell name) with the BMC Atrium CMDB production service model, type the following command. (The short host name is the unqualified version of the host computer name.) pinit Chapter 9 BMC Impact Publishing Server CLIs 263

278 pinit Initializing a cell with service model data Initializing a specific cell with the BMC Atrium CMDB production service model To initialize a specific cell named jana with the BMC Atrium CMDB production service model, type the following command: pinit -n jana Initializing all BMC Impact Portal-registered cells with the BMC Atrium CMDB production service model To initialize all the cells registered with the BMC Impact Portal with the BMC Atrium CMDB production service model, type the following command. pinit -a If one or more of the specified cells cannot be initialized, for example, if a cell is not running, none of them are initialized and the request fails. Initializing a cell s data for a Direct Publish environment To initialize the cell austin in the Direct Publish environment Sales, type the following command. pinit -n austin -e Sales This command removes all data of the service model in the Direct Publish environment Sales. In the cell, this corresponds to data that has the slot publish_env_id set to DirectPublish.Sales. If the BMC Impact Publishing Server has both Atrium CMDB and Direct Publish enabled, then you must specify OriginId=DirectPublish, either in the pclient.conf file or in the CLI penv command string as -p OriginId=DirectPublish. pinit return codes For information about CLI return codes, see Understanding return codes for CLIs on page BMC Impact Solutions Service Modeling and Publishing Guide

279 plog Obtaining the XML log for a request plog Obtaining the XML log for a request Use the plog command to obtain and optionally view the XML log for a publishing request. The plog command requests the XML log for a specific request from the BMC Impact Publishing Server and routes it in XML format to standard output. Use the plogdisplay command with the plog command to convert the XML log to text and to output the text to standard output. plog syntax plog <common options> RequestID [-r] [-s] [-w] plog command options The required command option for plog is the Request ID. Table 72 lists the options for plog. Table 72 plog options Option Description <common options> -c -h -? -i -q -l -p -t -v -z see Understanding common command options for CLIs on page 241 RequestID the ID of a specific publish request -r request the replies part of the XML log -w request the instances to be published -s request the process report of the XML log plog examples This section provides examples of using the plog command to obtain and output the XML log for a specific service model publishing request. Viewing the XML log for a specific publishing request as stdout To obtain the XML log for a specific publishing request, and send it to standard output for viewing, type a command similar to the following, substituting the request ID in this example: plog -s Z00000e8mu7xw9Xpa1ZfsMZeg4v1Z Chapter 9 BMC Impact Publishing Server CLIs 265

280 plogdisplay Converting the XML log for a request to text format Viewing the XML log for a specific publishing request as a text in stdout To obtain the XML publishing log for a specific publishing request, convert it to text format, and output it to standard output for viewing, type a command similar to the following, substituting the request ID: plog -s Z00000e8mu7xw9Xpa1ZfsMZeg4v1Z plogdisplay -@ Using this command, you pipe the output of the plog command through the plogdisplay command to convert it to text format for output. See plogdisplay Converting the XML log for a request to text format on page 266. plog return codes For information about CLI return codes, see Understanding return codes for CLIs on page 243. plogdisplay Converting the XML log for a request to text format Use the plogdisplay command to convert the XML log for a request to text and output it to standard output. Use this command with the plog command. plogdisplay syntax plogdisplay <common options> (-@ RequestLogFile) plogdisplay command options You must specify an input for the command; it can be either standard input (-@) or a specified file. Table 73 lists the options for plogdisplay. 266 BMC Impact Solutions Service Modeling and Publishing Guide

281 plogdisplay Converting the XML log for a request to text format Table 73 plogdisplay options Option <common options except: -r, -t, and - u> Description see Understanding common command options for CLIs on page 241 This command does not interact with the BMC Impact Publishing Server so it does not accept these CLI common options: -r, -t, and -u. -@ RequestLogFile You do not need to authenticate a user with the BMC Portal when using this command. If you do include the authentication option (-i), the user is authenticated. specifies the source of input to display Use one of these arguments: Use -@ to indicate standard input as the source to display. For a specific publishing request, type the name of the XML log file as the source to display. plogdisplay examples This section provides examples of using the plogdisplay command to convert an XML log file for a publishing request to text and output it to standard output. Converting an XML log file for a specific publishing request to text To convert the XML log file for a publishing request to text and output it to standard output, type a command similar to the following command, substituting the correct xml file name: publish -r mylog.xml plogdisplay mylog.xml Viewing the XML log for a specific publishing request as a text in stdout You pipe the output of the plog command through the plogdisplay command to convert it to text format and output it to standard output. To view a specific publishing log in text format, type the following command: plog -r -s Z00000e8mu7xw9Xpa1ZfsMZeg4v1Z plogdisplay -@ Chapter 9 BMC Impact Publishing Server CLIs 267

282 pposter Sending service model objects to a cell plogdisplay return codes The plogdisplay command returns a nonzero value if it encounters any errors during execution. It returns a zero (0) value upon a successful execution, as shown in Table 74. Table 74 plogdisplay return codes Code Description 0 success a number other than 0 error When a CLI command exits with a return value other than 0, additional textual information on the error cause is displayed to standard output and, possibly, to the generated publishing CLI trace file pcli.trace. For information about these error codes, see Understanding return codes for CLIs on page 243. pposter Sending service model objects to a cell You use the pposter command to send service model objects (components, relationships, and SIM management data) to a cell for Direct Publish environments only by using BMC Impact Publishing Server. The main difference between pposter and mposter is that pposter communicates with a Publishing Server and uses an environment identifier (EnvId) to refer to a specific service model and enables the deletion of service model objects. For information on mposter, see BMC Impact Solutions Infrastructure Administration Guide. To use the pposter command, you must set the parameter DirectPublishOrigin to T in pserver.conf and create a Direct Publish environment with a penv command. For example, at the command prompt, type: penv -e EnvId -p OriginId=DirectPublish open -p HomeCell=cellName For more information about creating environments and the penv command, penv Managing publish environments on page 252. pposter syntax pposter <common options> -e EnvId sourcefile {sourcefile} 268 BMC Impact Solutions Service Modeling and Publishing Guide

283 pposter Sending service model objects to a cell pposter command options Table 71 lists the options for pposter. You must specify a environment ID and a source file for pposter. Table 75 pposter options Option <common options> -c -h -? -i -q -l -p -r -s -t -u -v -z Description see Understanding common command options for CLIs on page 241 -e EnvId sets the environment identifier to EnvID to specify a service model SIM=T/F If SIM is set to T, true (default), pposter publishes components (instances of subclasses of MC_SM_COMPONENT) and impact relationships (instances of subclasses of MC_SM_RELATIONSHIP) to their HomeCell. Instances of all other classes are considered Service Impact Management Data and are published to all cells of the environment. Init=T/F sourcefile If SIM is set to F, false, pposter publishes data other than SIM data. It is not possible to publish components (instances of subclasses of MC_SM_COMPONENT) and impact relationships (instances of subclasses of MC_SM_RELATIONSHIP). All data is always published to all cells of the environment. If Init is set to F, false (default) or omitted, then existing data is updated with the new data. If Init is set to T, true, then existing published data is replaced with the data of the Baroc file. In other words, existing published data of the DirectPublish publish environment is removed and new data as defined in the Baroc file is added. If the data in the Baroc file has no mc_udid, then the new data will have mc_udid that differs from the existing data. To remove all published data of a DirectPublish publish environment from a cell, execute pposter -p "Init=T" with an empty Baroc file or without Baroc file. When using Init=T, pposter requires confirmation (-f option). file that contains the data to send See Source files for pposter on page 270. pposter uses the following parameter in the MCELL_HOME/etc/pclient.conf file: ContinueOnFailure=T/F Chapter 9 BMC Impact Publishing Server CLIs 269

284 pposter Sending service model objects to a cell If ContinueOnFailure is set to F, false (default), pposter stops as soon as invalid data in the source file is encountered and no data is sent to the cell, not even those items processed before the incorrect data in the source file. If ContinueOnFailure is set to T, true, pposter sends as much data as possible, skipping invalid data in the source file. Source files for pposter You create a source file and, using the following commands, define the contents in BAROC format with the appropriate data additions, modifications, or deletions. Command dnew + Definition create a new data instance; if this instance exists, update it The space between dnew and + is required. dnew - This is the default; if none of the three commands are present at the beginning of a line in a source file, dnew + is assumed. create a new data instance The space between dnew and - is required. dmodify ddelete If this instance exists, do not change it; ignore the dnew - command. change the existing data instance delete the existing data instance For each data instance, provide a value for mc_udid. You can publish new data instances without specifying a value for mc_udid, but the mc_udid is still needed to modify or delete the existing data in cell, except if all existing data is replaced when publishing. For environments that do not have a value for the HomeCell slot, you must provide a value for the HomeCell slot for each component, and a value for the provider_home_cell and the consumer_home_cell slots for each relationship. A relationship is sent to the cell of its consumer component. For relationships in which the consumer and provider components belong to different cells, you must specify a value for the provider_classname slot. See pposter example 2 two cells on page 273. You can also use cell aliases by specifying values for HomeCellAlias for components, and Consumer.HomeCellAlias and Provider.HomeCellAlias for relationships. Since these slots do not exist in the class definition of the cell, BMC Impact Publishing Server uses the alias table of the environment and replaces them with the values in the HomeCell, consumer_home_cell and provider_home_cell slots. See pposter example 3 using cell aliases on page BMC Impact Solutions Service Modeling and Publishing Guide

285 pposter Sending service model objects to a cell Data instances, possibly prepended with dnew (+ or -), dmodify, or ddelete commands, must terminate with END, followed by a Return. pposter example 1 This example shows how to create a simple service model, modify the service model, and delete the service model. The service model consists of three objects: an application (comp0), that depends on a database (comp1), and the relationship between the two. The environment is MY_ENV and the HomeCell is MY_HOMECELL. Creating a service model To create this service model, create a source file. For this example, it is named FileDnew.baroc: EXAMPLE BMC_DataBase; mc_udid = comp0; Name = comp0; END BMC_Application; mc_udid = comp1; Name = comp1; END BMC_Impact; mc_udid = rel; provider_id = comp0; consumer_id = comp1; PropagationModel = DIRECT; Name = comp1; END To send this new service model to the cell, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDnew.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. Chapter 9 BMC Impact Publishing Server CLIs 271

286 pposter Sending service model objects to a cell Modifying a service model To modify the service model by adding impact costs, create a source file. For this example, it is named FileDModify.baroc: EXAMPLE dmodify BMC_DataBase; mc_udid = comp0; ImpactCostPerSec = 5; ImpactCostPerSecOut = 2; END To send this modification to the service model to the cell, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDmodify.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. Deleting a service model To delete the service model, create a source file. For this example, it is named FileDdelete.baroc: EXAMPLE ddelete BMC_DataBase; mc_udid = rel; END ddelete BMC_Application; mc_udid = comp0; END ddelete BMC_Impact; mc_udid = comp1; END To send this deletion of the service model to the cell, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDdelete.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. 272 BMC Impact Solutions Service Modeling and Publishing Guide

287 pposter Sending service model objects to a cell pposter example 2 two cells This service model consists of three objects: an application (comp0) that belongs in cell_1, a database (comp1) that belongs in cell_2, and the relationship between the two. Creating a service model for two cells To create this service model, create a source file. For this example, it is named FileDnew.baroc: EXAMPLE BMC_DataBase; HomeCell = cell_1; mc_udid = comp0; Name = comp0; END BMC_Application; HomeCell = cell_2; mc_udid = comp1; Name = comp1; END BMC_Impact; provider_home_cell = cell_1; consumer_home_cell = cell_2; provider_classname = BMC_DataBase; mc_udid = rel; provider_id = comp0; consumer_id = comp1; PropagationModel = DIRECT; END To send this new the service model to the cells, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDnew.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. Chapter 9 BMC Impact Publishing Server CLIs 273

288 pposter Sending service model objects to a cell Modifying a service model for two cells To modify the service model by adding impact costs, create a source file. For this example, it is named FileDModify.baroc: EXAMPLE dmodify BMC_DataBase; HomeCell = cell_1; mc_udid = comp0; ImpactCostPerSec = 5; ImpactCostPerSecOut = 2; END To send this modification to the service model to the cells, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDmodify.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2008) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. Deleting a service model To delete the service model, create a source file. For this example, it is named FileDdelete.baroc: EXAMPLE ddelete BMC_DataBase; HomeCell = cell_1; mc_udid = rel; END ddelete BMC_Application; HomeCell = cell_2; mc_udid = comp0; END ddelete BMC_Impact; consumer_home_cell = cell_1; mc_udid = comp1; END To send this deletion of the service model to the cell, at the command prompt, type the following command: 274 BMC Impact Solutions Service Modeling and Publishing Guide

289 pposter Sending service model objects to a cell EXAMPLE pposter -v -e MY_ENV FileDdelete.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. pposter example 3 using cell aliases This service model consists of three objects: an application (comp0) that belongs in cell_1, a database (comp1) that belongs in cell_2, and the relationship between the two. For this example, cell aliases are as follows: cell alias c_alias_1 c_alias_2 cell name cell_1 cell_2 Creating a service model with cell aliases To create this service model, create a source file. For this example, it is named FileDnew.baroc: EXAMPLE BMC_DataBase; HomeCellAlias = c_alias_1; mc_udid = comp0; Name = comp0; END BMC_Application; HomeCellAlias = c_alias_2; mc_udid = comp1; Name = comp1; END BMC_Impact; Provider.HomeCellAlias = c_alias_1; Consumer.HomeCellAlias = c_alias_2; provider_classname = BMC_DataBase; mc_udid = rel; provider_id = comp0; consumer_id = comp1; PropagationModel = DIRECT; END Chapter 9 BMC Impact Publishing Server CLIs 275

290 pposter Sending service model objects to a cell To send this new the service model to the cells, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDnew.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. Modifying a service model with cell aliases To modify the service model by adding impact costs, create a source file. For this example, it is named FileDModify.baroc: EXAMPLE dmodify BMC_DataBase; HomeCellAlias = c_alias_1; mc_udid = comp0; ImpactCostPerSec = 5; ImpactCostPerSecOut = 2; END To send this modification to the service model to the cell, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDmodify.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. 276 BMC Impact Solutions Service Modeling and Publishing Guide

291 pposter Sending service model objects to a cell Deleting a service model with cell aliases To delete the service model, create a source file. For this example, it is named FileDdelete.baroc: EXAMPLE ddelete BMC_DataBase; HomeCellAlias = c_alias_1; mc_udid = rel; END ddelete BMC_Application; HomeCellAlias = c_alias_2; mc_udid = comp0; END ddelete BMC_Impact; Consumer.HomeCellAlias = c_alias_2; mc_udid = comp1; END To send this deletion of the service model to the cell, at the command prompt, type the following command: EXAMPLE pposter -v -e MY_ENV FileDdelete.baroc BMC Impact Publishing Server Data Poster vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Publish successfully applied. Return codes for pposter Table 76 describes the return codes specific to the pposter command. For return (or error exit) codes common to all BMC Impact Publishing Server CLI commands, see Understanding return codes for CLIs on page 243. Table 76 pposter return codes (part 1 of 2) Return Code Description 0 All data commands in the source files are successfully applied to all cells of the environment. 50 Publish has successfully completed, but some errors were detected. This can occur only if ContinueOnFailure is set to T (true). For more information, see the publish log; the -v option provides more detail. 51 BMC Impact Publishing Server refused to initiate the publish process. The actual cause of the error (for example, another publish is in progress) is displayed on the standard error device. 52 An error is returned by BMC Impact Publishing Server when data are being sent to it. For more information, see the publish log; the -v option provides more detail. Chapter 9 BMC Impact Publishing Server CLIs 277

292 pscontrol Sending a command to BMC Impact Publishing Server Table 76 pposter return codes (part 2 of 2) Return Code Description 53 An error is returned by BMC Impact Publishing Server when data are effectively applied to the cells. For more information, see the publish log; the -v option provides more detail. 54 There is a syntax or invalid BAROC object in the source file. 55 There is an I/O error with a source file, for example, no source file or the source file cannot be opened. pscontrol Sending a command to BMC Impact Publishing Server Use the pscontrol command to send a command (automated, manual, stop) to the BMC Impact Publishing Server. By default, pscontrol only sends the command to the BMC Impact Publishing Server. To monitor that the mode effectively changed to Automated or Manual, you can use the -u option. pscontrol syntax pscontrol [-c ConfigFile] [-h -?] [-i User/Password[@Host[/Port] [,Host[/Port] [,...]]] [-q] [-l HomeLocation] {-p "Var=Value"} [-t ConnectionInitTimeout] [-u RequestTimeout] [-v] [-z] [-f] (automated manual stop) pscontrol command options Table 77 lists the options for the pscontrol command. There are no required command options for the pscontrol command. Table 77 pscontrol command options (part 1 of 2) Options Description <common options> -c -h -i -q -l -p -t -u -v -z see Understanding common command options for CLIs on page 241 The -u option default for pscontrol is 0 seconds. -f forces the command to run without prompting the user to verify the execution of the command stop stops the BMC Impact Publishing Server 278 BMC Impact Solutions Service Modeling and Publishing Guide

293 pscontrol Sending a command to BMC Impact Publishing Server Table 77 pscontrol command options (part 2 of 2) Options automated manual Description turns automated publishing on turns automated publishing off pscontrol examples This section contains examples of usage of the pscontrol command. Figure 29 contains an example of the pscontrol stop command, which stops the BMC Impact Publishing Server. Figure 29 pscontrol stop example $ pscontrol stop BMC Impact Publishing Server Controller vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Please confirm control command (stop) (type y (yes) / n (no). Default is n): y Publishing Server is stopping Figure 30 contains an example of the pscontrol automated command, which restarts automated publishing. Figure 30 pscontrol automated example pscontrol -f automated BMC Impact Publishing Server Controller vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Automated publishing is starting Figure 31 contains an example of the pscontrol automated command using the -u option. Figure 31 pscontrol automated -u example pscontrol -f -u 300 automated BMC Impact Publishing Server Controller vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Automated publishing is starting Automated publishing is started Chapter 9 BMC Impact Publishing Server CLIs 279

294 pserver Starting the BMC Impact Publishing Server service Figure 32 contains an example of the pscontrol manual command, which stops automated publishing. Figure 32 pscontrol manual example pscontrol manual BMC Impact Publishing Server Controller vdeveloper-ppa (Build xx/xx/2007) Copyright BMC Software, Inc. as an unpublished work. All rights reserved. Please confirm control command (manual) (type y (yes) / n (no). Default is n): y Automated publishing is stopping pserver Starting the BMC Impact Publishing Server service Use the pserver command to start the Publishing Service service. pserver syntax pserver [-b psname] [-c ConfigFile] [-d] [-h -?] [-q] [-l HomeLocation] {-p "Var=Value"} [-v] [-z] pserver command options Table 78 lists the options for the pserver command. There are no required command options for the pserver command. Table 78 pserver command options Options <common options> -? -c -h -p -q -v -z Description see Understanding common command options for CLIs on page 241 -d on UNIX platforms, causes the BMC Impact Publishing Server to run in the foreground instead of as a daemon in the background (On Windows platforms, the BMC Impact Publishing Server always runs in the foreground.) -b psname identifies the name of the BMC Impact Publishing Server; defaults to ps_hostname 280 BMC Impact Solutions Service Modeling and Publishing Guide

295 pshowlog Obtaining the XML log in user-friendly format pshowlog Obtaining the XML log in user-friendly format Use the pshowlog command to view the XML log, in a user-friendly format, for any request to the BMC Impact Publishing Server. The pshowlog command provides a quick way to display all the information shown by the plog command with all command options specified. However, pshowlog displays the log in a non-xml, readable format.. The pshowlog command requests the XML log for the specific request from the BMC Impact Publishing Server and routes it in readable format to standard output. pshowlog syntax pshowlog [ -i User/Password[@Host[/Port][,Host[/Port][,...]]] requestid -h pshowlog command options The required command option for pshowlog is the Request ID. Table 79 lists the options for pshowlog. Table 79 pshowlog options Option -h, -i RequestID Description see Understanding common command options for CLIs on page 241 the ID of a specific publish request Any non-supported options added to the pshowlog command results in the usage being printed to stdout (standard out). pshowlog example This section provides examples of using the pshowlog command to obtain and output the XML log in readable format for a specific service model publishing request. Type a command similar to the following, substituting the request ID in this example: pshowlog Z00000e8mu7xw9Xpa1ZfsMZeg4v1Z To pass the Impact Administration Server host name and port number, type a command similar to this example: Chapter 9 BMC Impact Publishing Server CLIs 281

296 psstat Displaying status of BMC Impact Publishing Server pshowlog -i Z00000fo8jh7evXp9yZ6jMZapgqvZ pshowlog return codes For information about CLI return codes, see Understanding return codes for CLIs on page 243. psstat Displaying status of BMC Impact Publishing Server Use the psstat command to determine if the BMC Impact Publishing Server is running and in what mode, automated or manual. psstat syntax psstat [-c ConfigFile] [-h -?] [-i User/Password [,Host[/Port] [,...]]] [-q] [-l HomeLocation] {-p "Var=Value"} [-t ConnectionInitTimeout] [-u RequestTimeout] [-v] [-z] psstat command options There are no required command options for the psstat command. Table 80 lists the options for the psstat command. Table 80 psstat command options Options <common options> Description see Understanding common command options for CLIs on page 241 psstat examples This section provides examples of using the psstat command to view the status of the BMC Impact Publishing Server and whether it is in automated or manual mode. BMC Impact Publishing Server running with automated publish enabled When the BMC Impact Publishing Server is running and automated publish is enabled, psstat returns the following message: 282 BMC Impact Solutions Service Modeling and Publishing Guide

297 publish Publishing a service model or viewing instances to be published psstat Started - Automated mode BMC Impact Publishing Server running with automated publish disabled When the BMC Impact Publishing Server is up and automated publish is disabled, psstat returns the following message: psstat Started - Manual mode BMC Impact Publishing Server not running (or cannot be contacted) When the BMC Impact Publishing Server is down or cannot be reached, psstat returns the message Request Timeout Expired. BMC Impact Publishing Server without the BMC Atrium CMDB In an environement without the BMC Atrium CMDB, psstat returns the status of publishing server as Started. publish Publishing a service model or viewing instances to be published Use the publish command to publish the service model without viewing what is being published (default) view the service model instances, including components, relationships, and management data instances that are marked for publishing publish the entire service model or selected service model class instances and view a listing of the component, relationship, and management data instances being published publish syntax publish <common options> [-d ClassName.UdId[,ClassName.UdId[,...]]] [-e EnvId] [-w [-o File] [-m]] [-s Description] Chapter 9 BMC Impact Publishing Server CLIs 283

298 publish Publishing a service model or viewing instances to be published publish command options Table 81 lists the options for the publish command. There are no required command options for the publish command. Table 81 publish command options Options <common options> [-d ClassName.UdId[,ClassName.U did[,...]]] Description see Understanding common command options for CLIs on page 241 publishes the specified service model object class instances, which can include component, relationship, and management data -m publishes the service model class instances, including component, relationship, and management data instances, that you viewed (relevant only with the -w option) -o OutputFile prints the service model class instances, including components, relationships, and management data, to be published to the specified output file (relevant only with the -w option) -w view the service model class instances marked for publishing -s description describe request -e environmentid publishes in environmentid. The default value is PROD. Other values will result in error messages if using a BMC Impact Publishing Server version prior to 5.x. publish examples This section provides examples of using the publish command to view the service model class instances to be published (including components, relationships, and management data) and to publish them. Publishing the service model without viewing it To publish a service model without viewing the objects queued for publish, type the following command: publish 284 BMC Impact Solutions Service Modeling and Publishing Guide

299 Viewing the service model class instances to be published prior to publishing To view the service model class instances that are queued for publishing, type the following command: publish -w Viewing what is queued to publish and then publishing the objects To view and then publish the service model objects that are marked for publishing, type the following command: publish -w -m Viewing hard-deleted service model instances and publishing deletions To view the service model objects that have been hard-deleted from the production asset dataset, but that still exist in cells, type the following command: publish -p Purge=T -p Merge=F -w To view the service model objects that have been hard-deleted from the production asset dataset, but that still exist in cells, and then to publish the deletions to the cells, type the following command: publish -p Purge=T -p Merge=F -w -m publish return codes For information about CLI return codes, see Understanding return codes for CLIs on page 243. Chapter 9 BMC Impact Publishing Server CLIs 285

300 286 BMC Impact Solutions Service Modeling and Publishing Guide

301 Appendix A A Troubleshooting This section describes problem solving for the BMC Impact Service Model Editor, the BMC Impact Publishing Server, and the BMC Impact Service Model Integration with HP OpenView Operations. BMC Impact Service Model Editor Using the BMC Impact Service Model Editor log Other BMC Impact Service Model Editor Troubleshooting Options BMC Impact Publishing Server Verifying that BMC Impact Publishing Server is running Using trace files Stopping BMC Impact Publishing Server when JMS is not running Publishing large service models Publishing failures and reattempts BMC Impact Publishing Server service or daemon fails to start No publication after successful promotion Reconciliation jobs hang BMC Impact Publishing Server does not reply to requests Diagnosing publication failures Another publish request is ongoing Using dynamic ports with the ARDBC Notify plug-in BMC Impact Service Model Integration with HP OVO Avoiding duplicate CIs Automated publication after reconciling reconciliation failure Appendix A Troubleshooting 287

302 BMC Impact Service Model Editor BMC Impact Service Model Editor This section describes problem solving for the BMC Impact Service Model Editor product. Using the BMC Impact Service Model Editor log To open the BMC Impact Service Model Editor Log dialog box and view the log messages, choose Tools => View Log. Figure 33 BMC Impact Service Model Editor log By default, this log captures startup and shutdown information. To record different levels of information for debugging purposes, see To set log file preferences on page 155. The following illustration depicts representative log entries of the BMC Impact Service Model Editor GUI log. Nov 27, :57:08 PM [Seq: 0, ID: BMCSME001010, Level: INFO] FindPanel Creation done Nov 27, :57:09 PM [Seq: 2, ID: BMCSME000006, Level: INFO] Service Model Editor console started. Version: Build: Nov 27, :57:42 PM [Seq: 3, ID: BMCSME000018, Level: INFO] Loaded 1 workspaces from server. Nov 27, :01:03 PM [Seq: 4, ID: BMCSME000004, Level: INFO] Logging level changed to ALL. Outside BMC Impact Service Model Editor, you can enable the log for the BMC Impact Service Model Editor server and the Java Web Start console. 288 BMC Impact Solutions Service Modeling and Publishing Guide

303 Using the BMC Impact Service Model Editor log BMC Impact Service Model Editor Server The BMC Impact Service Model Editor Server records commands, runtime exceptions, and debugger information. To view the output of the BMC Impact Service Model Editor Server log, you must modify the log4j.xml configuration file of the JBoss application server. The log4j.xml configuration file is located on the system where the BMC Portal is installed in the directory: BMC_PORTAL_KIT_HOME/appserver/websdk/tools/jboss/server/all/conf. You can modify the log4j.xml file to send its output to the BMC Portal log file a console window a console window and the JBoss log file To send BMC Impact Service Model Editor Server debug output to the BMC Portal log file 1 In an appropriate editor, open the BMC_PORTAL_KIT_HOME/appserver/websdk/tools/jboss/server/all/conf/log4j.xml. 2 Add the following appender and category elements under the Setup the Root Category heading. <appender name="cluster" class="org.jboss.logging.appender.rollingfileappender"> <errorhandler class="org.jboss.logging.util.onlyonceerrorhandler"/> <param name="threshold" value="debug"/> <param name="file" value="${jboss.server.home.dir}/log/portal.log"/> <param name="append" value="true"/> <param name="maxfilesize" value="100mb"/> <param name="maxbackupindex" value="10"/> <layout class="org.apache.log4j.patternlayout"> <param name="conversionpattern" value="<%5.1p,%d{mm/dd/yy HH:mm:ss z},%c{1}> %m%n"/> </layout> </appender> <category name="com.bmc.sms.sme"> <priority value="debug"/> <appender-ref ref="sme_file"/> </category> Appendix A Troubleshooting 289

304 Using the BMC Impact Service Model Editor log To send BMC Impact Service Model Editor Server debug output to a console window 1 In an appropriate editor, open the BMC_PORTAL_KIT_HOME/appserver/websdk/tools/jboss/server/all/conf/log4j.xml. 2 Add the following appender and category elements under the Setup the Root Category heading. <appender name="sme_console" class="org.apache.log4j.consoleappender"> <errorhandler class="org.jboss.logging.util.onlyonceerrorhandler"/> <param name="target" value="system.out"/> <param name="threshold" value="debug"/> <layout class="org.apache.log4j.patternlayout"> <!-- Since sdk logger prints its own context info, we shorten the context info from log4j and use the following format: <last letter of Priority,Date,Category> Message\n --> <param name="conversionpattern" value="<%5.1p,%d{mm/dd/yy HH:mm:ss z},%c{1}> %m%n"/> </layout> </appender> <category name="com.bmc.sms.sme"> <priority value="debug"/> <appender-ref ref="sme_console"/> </category> 3 To view debug output in a console window, start the BMC Impact Portal from a shell window: For Windows, open a Command Prompt window, and enter the following command: BMC_PORTAL_KIT_HOME\appserver\websdk\bin\run.bat For Solaris, open a terminal window, and enter the following command: BMC_PORTAL_KIT_HOME/tools/jboss/bin/jboss.sh 4 Restart the BMC Portal application server. 290 BMC Impact Solutions Service Modeling and Publishing Guide

305 Using the BMC Impact Service Model Editor log To send BMC Impact Service Model Editor Server debug output to a console window and the BMC Portal log file 1 In an appropriate editor, open the BMC_PORTAL_KIT_HOME/appserver/websdk/tools/jboss/server/all/conf/log4j.xml. 2 Add both sets of appender and category elements for sending output to the BMC Portal log and to a console window as described in the preceding two procedures. 3 Add the following ref subelement pointing to the SME_FILE under the category element with the value com.bmc.sms.sme. <category name="com.bmc.sms.sme"> <priority value="debug"/> <appender-ref ref= SME_CONSOLE /> <appender-ref ref="sme_file"/> </category> NOTE The appender element FILE is defined under the Preserve Messages in a local file heading of the default log4j.xml file. Java Web Start logging The Java Web Start log helps you to identify BMC Impact Service Model Editor deployment problems. To enable Java Web Start logging 1 Open the Java Web Start Application Manager console in one of the following ways: Double-click the Java Web Start icon on your desktop. Under Windows, choose Start => Programs => Java Web Start => Java Web Start or, from the Command Prompt, execute the following command: %JAVA_HOME%\jre\javaws\javaws.exe 2 In the Java Web Start Application Manager console, choose File => Preferences. 3 On the Advanced tab, in the Output Options area, select Log Output. 4 To select an existing file, click Choose Log File Name, or enter a file path in the Log File Name box. Appendix A Troubleshooting 291

306 Other BMC Impact Service Model Editor Troubleshooting Options 5 Click OK. Other BMC Impact Service Model Editor Troubleshooting Options These workarounds apply to various troubleshooting scenarios that you might encounter. Deleting all Views Remove all the View files from the following locations: BMC_PORTAL_KIT_HOME/appserver/websdk/tools/jboss/server/all/data/ smsconsoleserver/sme/indexes BMC_PORTAL_KIT_HOME/appserver/websdk/tools/jboss/server/all/data/ smsconsoleserver/sme/views Connecting to the Remedy AR System server To verify that the BMC Atrium CMDB is accessible, you connect to the Remedy AR System server using the Remedy User Tool. If necessary, restart the Remedy AR System server service. If the BMC Atrium CMDB is not accessible, you may receive a blank error dialog box when performing commands in BMC Impact Service Model Editor. BMC Impact Publishing Server This section contains information on troubleshooting problems with the BMC Impact Publishing Server and publication failures. Promotion, reconciliation, and publish are independent processes. It is possible that the promotion and reconciliation processes are successful, but the subsequent publication fails. BMC Impact Service Model Editor notifies you only of the success or failure of a promotion, not whether the publication is successful or has failed. BMC recommends that you monitor the success or failure of publications that are automatically started. For information about publication logs, which provide helpful information when troubleshooting problems, see Working with publication logs on page BMC Impact Solutions Service Modeling and Publishing Guide

307 Verifying that BMC Impact Publishing Server is running Verifying that BMC Impact Publishing Server is running To ensure that only one BMC Impact Publishing Server is running, BMC Impact Publishing Server maintains the file MCELL_HOME/log/ps_hostName/ps.lock. If the BMC Impact Portal JMS is not functioning properly, you can use ps.lock to verify whether a BMC Impact Publishing Server is running. Using trace files To help debug problems with publishing, you use the pserver.trace file. The file MCELL_HOME/tmp/ps_hostName/pserver.trace contains tracing information. By default, only trace information of level WARN or higher is logged. Enable debug tracing in MCELL_HOME/etc/<PSName>/pserver.trace (or MCELL_HOME/etc/pserver.trace) by commenting out the last two sections. Stopping BMC Impact Publishing Server when JMS is not running If the BMC Impact Portal JMS is not up and running properly, find and stop the BMC Impact Publishing Server process. Ensure that you do not kill the BMC Impact Publishing Server process when it is processing a request. Note that this procedure is for UNIX platforms only. 1 At the command prompt, navigate to the MCELL_HOME/log/ps_hostName directory. 2 Execute the command fuser ps.lock The processid of the BMC Impact Publishing Server process is returned. 3 Kill the BMC Impact Publishing Server process by executing the command: fuser -k ps.lock Publishing large service models When publishing large models, several parameters may require adjustment: Appendix A Troubleshooting 293

308 Publishing large service models In the pserver.conf file, the configuration parameter ARSXLongTimeOut may not be set high enough. This parameter specifies the time out value for the communication between BMC Impact Publishing Server and the BMC Atrium CMDB. Reinitialization of a cell (pinit) and a new, successful publication are necessary to avoid subsequent publication job failure with the message Unique data identifier not/already in use. By default, BMC Impact Publishing Server estimates the timeout needed. If the timeout is not adequate, set ARSXLongTimeOutEstimate=F and increase ARSXLongTimeOut. If publication fails during the database update with the message Failure while applying publish on CMDB - Error - 92 Timeout, the operation has been accepted by the server and will usually complete successfully, the value for ARSXLongTimeOut is not set high enough and expires before the BMC Atrium CMDB has terminated committing modifications in the impact dataset. The BMC Atrium CMDB continues to commit modifications in the impact dataset and after a while the service model will be available in the impact dataset. Make sure the parameters are set correctly. The same failure may happen when initializing CMDB with large service models. In the MCELL_HOME/etc/smmgr.conf file, the DestinationBufferKeepSent parameter is the timeout for communication between smmgr and the cell. In the MCELL_HOME/etc/pserver.conf file, the SMMMessageBufferKeepSent parameter is the timeout for communication between BMC Impact Publishing Server and smmgr. By default, BMC Impact Publishing Server estimates the timeout needed. If the publication fails with Publish verification of IMs failed, set SMMMessageBufferKeepSentEstimate=F and increase SMMMessageBufferKeepSent. If publication fails with Publish validation of IMs failed, use the following information to troubleshoot the problem according to the message you receive: IM <CellName> failed to upload service model from SMM The DestinationBufferKeepSent of smmgr is not high enough and expires before the cell has terminated uploading service model from smmgr. IM <CellName> did not answer the request 294 BMC Impact Solutions Service Modeling and Publishing Guide

309 Publishing failures and reattempts The SMMMessageBufferKeepSent of publishing server is not high enough and expires before the smmgr has applied the verification or upload. In both cases, the cell continues to upload and eventually the service model is available in the cell. Nevertheless, reinitialize the cell and publish again to avoid subsequent publish jobs failing with the message Unique data identifier not/already in use. When performing a penv init or a pinit of a large service model the Stack Size and the Heap Size of the Publishing Server might need to be increased. For service models with approximately 10,000 CIs and 10,000 relationships, you should double both the Stack Size and the Heap Size. To double the Stack Size, in the pserver.bat file (Windows) or the pserver file (UNIX) change the default -Xoss400k and - Xss512k values to -Xoss800k and -Xss1M. To double the Heap Size, in the pserver.bat file change the default -Xms256M -Xmx800M values to -Xms512M - Xmx1600M. Additionally, in the pserver_service.conf file, add the following parameters before restarting the Publishing Server: wrapper.java.additional.2=-xms512m wrapper.java.additional.3=-xoss800k wrapper.java.additional.4=-xss1m wrapper.java.additional.5=-xmx1600m Making these changes will allow publishing of 10k models successfully if you run pserver.bat manually. Publishing failures and reattempts When an automated publish request fails because of reasons independent of model consistency (for example, when a cell is not available), the automated publisher retries the publish (the configuration parameter AutomatedPublishRetryPeriod in the pserver.conf file defines the interval between two publish requests). If a request is still not terminated when the interval runs out, a new interval is started. The configuration parameter AutomatedPublishRetryCount gives the maximum number of retries: 0 means no retrial, thus only a single publish request is performed. 1 means a publish request and one retry attempt, if necessary. a number less than zero (-1) means the automated publisher will republish indefinitely, until a publish is successful. Appendix A Troubleshooting 295

310 BMC Impact Publishing Server service or daemon fails to start BMC Impact Publishing Server service or daemon fails to start Only one BMC Impact Publishing Server may be running at any given time. This is controlled in the MCELL_HOME/log/<PSName>/ps.lock file, which is updated with a timestamp every minute by the BMC Impact Publishing Server as it runs. If the Impact Publish Server is stopped gracefully, then ps.lock is removed. If the BMC Impact Publishing Server service or daemon fails to start and displays the error message Unable to launch BMC Impact Publishing Server. Another BMC Impact Publishing Server is already running remove the ps.lock file in the MCELL_HOME/log/ps_hostname/ directory and restart the BMC Impact Publishing Server service (or daemon). No publication after successful promotion Even if promotion is successful, publication might still fail. Promotion and publication are asynchronous processes. If the Promotion Results dialog box in BMC Impact Service Model Editor indicates that the promotion was successful, but data does not appear in the BMC Impact Portal or BMC Impact Explorer, follow the guidelines in this section to troubleshoot the problem. Unable to start automated publishing If you receive the following error event after switching to automated mode: Unable to start automated publishing. ERROR-8755 The specified plug-in does not exists. (BMC.ARDBC.NOTIFY). This error occurs when the Notify ARDBC plugin is not loaded when BMC Impact Publishing Server starts in automated mode. Verify that the plugin is properly installed and loaded. Verify automated publishing mode Verify that the BMC Impact Publishing Server is running in automated mode with the CLI command psstat. If the psstat command returns Started - Automated mode, automated publisher is up and running. 296 BMC Impact Solutions Service Modeling and Publishing Guide

311 Reconciliation jobs hang If the psstat command indicates that the BMC Impact Publishing Server is not running in automated mode, it may be in manual mode. This might have occurred because the configuration parameter AutomatedStartMode in pserver.conf is set to Manual, or because the mode was set with the CLI command pscontrol. If the BMC Impact Publishing Server is running in manual mode, you can request a publication using the CLI command publish. To switch to automated mode, execute the CLI command pscontrol automated. Reconciliation jobs hang When reconciliation jobs hang and remain in a started status (causing BMC Impact Service Model Editor promotions to hang), the NotifyARDBC plug-in is not installed or is not running. Ensure that the NOTIFY plug-in configuration and the BMC Remedy AR System plug-in environment variables are correct so that the NOTIFY plug-in is loaded. To verify that the NotifyARDBC plugin is running, follow these steps: 1 Log on to Remedy User. 2 Open the form NOTIFY:protocols and retrieve entries. You should get one entry with version 1. 3 Open the form NOTIFY:servers and retrieve entries. You should get one entry. If the port is not accessible for the BMC Impact Publishing Server to open a TCP/IP connection, verify the installation of the Notify ARDBC plugin. The port should be open for the BMC Impact Publishing Server to open a TCP/IP connection. BMC Impact Publishing Server does not reply to requests The client and server use the JMS service of BMC Impact Portal for communication. Normally, the BMC Impact Publishing Server restores when the JMS service drops. If the JMS service remains down, the BMC Impact Publishing Server stops with a critical error. However, occasionally the communication is not restored and the BMC Impact Publishing Server doesn't stop, and the pserver.trace file contains repeated warnings from org.jboss.mq.spyjmsexception. To resolve this situation, Appendix A Troubleshooting 297

312 Diagnosing publication failures 1. Verify that BMC Impact Portal is running properly (or restart the BMC Impact Portal). 2. Restart the BMC Impact Publishing Server. Diagnosing publication failures When a publication attempt or other request fails, examine the details of the request log in BMC Impact Service Model Editor using the menu command Publish History (Tools => Publish History). Table 82 describes BMC Impact Publishing Server request failure messages, what causes the problem, and what to do to correct the problem. Table 82 BMC Impact Publishing Server request failure messages (part 1 of 5) Failure message Cause Action Classinfo is not synchronized. For various reasons, the class definitions in the BMC Atrium CMDB can become out of sync with the class definitions of published service model of the cells. For example, a class may be modified in the BMC Atrium CMDB after the service model is published to the cell. In BMC Impact Service Model Editor, launch Tools => Export Cell Meta Data to generate an up-to-date mc_sm_baroc.object file. Restart the BMC Portal. Execute pclassinfo -x -o mc_sm_object.baroc. Replace the existing mc_sm_baroc.object file of the target cell in the MCELL_HOME/etc/cellName/kb/class es directory. Component alias "{0}" for component "{1}" is already used by component "{2}" Recompile the cell s Knowledge Base, and restart the cell. Two CIs have the same alias. Make sure all CIs have unique aliases. Publish the purge by using the CLI command publish -p "Purge=T" See Purging and deleting service model objects on page 212 for more information. 298 BMC Impact Solutions Service Modeling and Publishing Guide

313 Diagnosing publication failures Table 82 BMC Impact Publishing Server request failure messages (part 2 of 5) Failure message Cause Action Connection to IM cellname is not open OR Connection to IM cellname dropped Consumer/Provider component with mc_udid {0} is not defined IM {0} failed to launch SMM (Service Model Manager) The BMC Impact Publishing Server is not able to connect to the BMC Impact Manager or the connection was dropped. This message may occur if an impact relationship is pointing to a non-existent CI the impact relationship has ServiceModelSet IN, but the consumer or provider component instance has ServiceModelSet OUT_OF_IN or OUT In a cell's trace file you find the message Service Model Manager process ({0}) not active within expected delay. Please verify. Verify that the target cell instance is running. Restart it if necessary. Also verify that the cell s location and encryption key are registered with BMC Impact Portal. Verify that the ServiceModelSet of impact relationship is correct. Such problems may occur when two promotions follow very quickly and the first promotion adds a relationship and the second promotion moves a CI out of model. Using automated publish for two promotions will prevent this failure. Increase the value of ServiceModelManagerStartTimeOut. IM {0} failed to upload service model from SMM IM is not publish enabled. init verify failure The cell does fork a Service Model Manager (SMM) process. In the mcell.conf file, the parameter ServiceModelManagerStartTimeOut = 60 defines the timeout. This failure message displays after a failure in the second phase of two-phase commit. The ServiceModelPublish parameter in the MCELL_HOME/etc/mcell.conf file or in MCELL_HOME/etc/<CellName>/ mcell.conf file is set to No. When you have previously published from a Direct Publish environment and now want to publish from BMC Atrium CMDB, the Direct Publish management data conflicts with management data being published from BMC Atrium CMDB. Reinitialize the cell and publish again (to avoid subsequent publishes failing with the message Unique data identifier not/already in use") Reset the ServiceModelPublish parameter to Yes and restart the cell. Delete Direct Publish management data using the pposter CLI command and the ddelete action command. Appendix A Troubleshooting 299

314 Diagnosing publication failures Table 82 BMC Impact Publishing Server request failure messages (part 3 of 5) Failure message Cause Action No user group defined with id {0} In the BMC Atrium CMDB, a CI's securities point to BMC Remedy AR System user group ids. In the BMC IM, a CI's securities points to BMC Impact Administration User Roles. BMC Impact Publishing Server maps the BMC Remedy AR System user group ids to user role names, by using the user group info found in the AR form groups and the AR external authentication group mappings. Modify the CIs to point only to existing user groups. Operation on instance of different environment Provider_home_cell ({0}) is remote but component {1} is local This failure typically occurs when you remove a group in AR Server for which there still are components that refer to it. The data instance is already published to the cell from another publish environment. This error can occur as a result of a typo when registering cells. For example, cell X runs on port X, and cell Y runs on port Y. However, port X is mistakenly entered for both cells. While cell X is running, a provider component with cell name Y is sent to cell on port X, thus the cell X impact relationship is sent to the cell with name Y, thus Use the instance's publish environment to publish modifications or deletions. Correctly register the ports of the cells. the cell on port X is component local (same cell as relationship) provider_home_cell has value Y, so the provider_home_cell is remote (other cell as relationship) The issue originates from the fact that although the CI is sent to cell Y, in reality, it is sent to cell X because that cell is listening on the (erroneous) port (X) of cell Y. 300 BMC Impact Solutions Service Modeling and Publishing Guide

315 Diagnosing publication failures Table 82 BMC Impact Publishing Server request failure messages (part 4 of 5) Failure message Cause Action Publication failure Publish returns generic failure message, such as Publish validation of Impact Manager failed The cell alias is not mapped to a cell name in the current environment The component has a class id BMC_TRANSACTION that does not correspond with a SIM class. The attribute HomeCellAlias has a value that is not defined in the publish environment's CellAliases. A CI of the class with the given id has ServiceModelSet IN or OUT_OF_IN, although the class is not flagged as a SIM class. Only instances of SIM classes should have ServiceModelSet IN or OUT_OF_IN. Use the -v option (publish -v) to return both generic and detailed (verbose) failure messages. Define the cell aliases correctly. To make the class a SIM class, follow these steps: 1. Use Remedy User's Class Manager Console and assign the attribute Custom Properties to Export the modified SIM class information with the CLI command pclassinfo -x. 3. Update the Knowledge Base of the cells and recompile. The minimum supported protocol version is 7. Unique data identifier already in use. The version of the target cell instance is earlier than the required version. A service component instance with the same mc_udid is already published in the cell. For more information, see Adding new classes to the BMC Atrium CMDB on page 157. Uninstall the earlier version and install the appropriate version. The service model in the cell is most likely not in sync with the master copy kept in the BMC Atrium CMDB impact dataset. Reinitialize the cell. If reinitializing the cell fails because of invalid data, then the master copy is invalid. Reinitialize the BMC Atrium CMDB. Appendix A Troubleshooting 301

316 Another publish request is ongoing Table 82 BMC Impact Publishing Server request failure messages (part 5 of 5) Failure message Cause Action Unique data identifier not in use Unknown home cell "{0}" for shadow component You may receive detailed failure messages from the BMC Atrium CMDB. This failure may occur when the deletion or modification of a CI with a udid that does not exist is requested. For Atrium CMDB Publish, this typically happens when the service model in a cell is not in sync with service model in (the impact dataset of) the BMC Atrium CMDB, typically when a previous publish failed because of failure while applying publish on cell or BMC Atrium CMDB, or when cell has been restarted with the -id option. The entry in the mcell.dir file of the consumer's cell is not defining the provider's cell. For instance, you will receive failure messages when the number of CI's exceeds the limited number available with a trial license. Reinitialize the SIM data from the publish environment by executing the CLI command pinit -n cellname -e EnvId If this solution fails, the data in the BMC Atrium CMDB may be invalid. Reinitialize the BMC Atrium CMDB. Correct mcell.dir. To troubleshoot these failure messages, consult the BMC Remedy AR System and BMC Atrium CMDB documentation. These failures may occur in the second phase of the two-phase commit. If the failure occurred in the second phase of the two-phase commit, to avoid subsequent publish failures with the message Unique data identifier not in use or already in use, reinitialize the cell and publish again. Another publish request is ongoing When the BMC Impact Publishing Server does not accept or begin processing a publish request, the following messages may display: Another publish request is ongoing The environment is not registered Error with ids/udids for partial publish, i.e. publish of selected instances 302 BMC Impact Solutions Service Modeling and Publishing Guide

317 Using dynamic ports with the ARDBC Notify plug-in Message: Another publish request is ongoing The BMC Impact Publishing Server executes only one publication at a time, per cell. If you request a new publication (by using the CLI command publish or pposter) while another publication is in progress, the message Another publish request is ongoing displays. If you receive this message unexpectedly, verify that the previous publication is still running. If a publication hangs (because of an uncached exception, which can be found in tmp/ps.err), then all following publications will result in failure messages and you must contact BMC Customer Support. Using dynamic ports with the ARDBC Notify plug-in The Notify plug-in uses the static port 1840 by default. However, if the Notify plugin is configured to use a dynamic port, automated publishing might not work. If the Notify plug-in listens on a port that is registered and used by another service, for example, port 1828 used by the cell, automated publication does not function. If this occurs, psstat returns the message: Started - Starting Automated mode To prevent this issue, restart the Remedy AR Server so that Notify plug- in chooses another port to which to listen. BMC Impact Service Model Integration with HP OVO This section discusses solutions to common issues that you might encounter when attempting to create a service model from imported HP OVO data. Avoiding duplicate CIs Duplicate CIs can occur when the name of a CI is different based on the discovery type or location of the CI relative to a domain name server. Situations that cause this issue can include, for example, servers that have mulitple IP addresses or DNS names, cluster nodes with several IP addresses, or a router discovered by management tools employing different IP addresses to perform their respective CI discoveries. Appendix A Troubleshooting 303

318 Automated publication after reconciling reconciliation failure To avoid this situation, BMC Software recommends identifying what attributes will avoid duplicate CIs and then modify the identification rule to recognize those attributes. Automated publication after reconciling reconciliation failure If a reconciliation job (triggered by the Publishing Server after importing HP OVO data into into the Atrium CMDB) fails, diagnose the cause of the job failure and take corrective action if necessary. You can then trigger the reconciliation job to restart again by selecting this option from the the Reconciliation History Console. If reconciliation succeeds, this triggers an automated publication that will publish the HP OVO service model to the SIM cell or cells. Limiting HP OVO fetcher trace file growth When you turn on debug tracing for the HP OVO fetcher, the trace file continuously increases in size when trace is active. As a result, the fetcher trace file can grow large enough to cause disk space issues. To circumvent this issue, turn off trace after debugging is complete. 304 BMC Impact Solutions Service Modeling and Publishing Guide

319 Appendix B Default service model data classes B This appendix describes the service model class hierarchy in the BMC Atrium CMDB Common Data Model. This appendix covers the following topics: Service model data structures Service model data class overview Service model data class files Service model component data classes BMC_BaseElement data class BMC_Impact data class BMC_STATUS_COMPUTATION data class BMC_STATUS_PROPAGATION data class BMC_PROPAGATION_MAP data class SIM data class descriptions BMC_SEVERITY_TO_STATUS data class BMC_SIM_MATCH_TABLE data class BMC_SIM_ALIAS data class BMC_SLOT_FORMULAS data class BMC_TIME_SCHEDULE data class BMC_TIME_FRAME_TO_SCHEDULE data class BMC_SELF_PRIORITY_MAPPING data class BMC_SERVICE_SCHEDULE_CONFIG data class BMC_STATUS_TO_SEVERITY data class SIM_TIME_FRAME class SIM_CellAlias class SIM_CellInformation class BMC_PROMOTION_LOG class Service model event classes CORE_EVENT base class Root event class History event class Impact event class Appendix B Default service model data classes 305

320 Service model data structures Service model data structures The service model uses various data structures as data classes. In this documentation, the term class designates the structure definition. The term table is the set of data instances defined for a data class. The following discussions are not intended to represent an exhaustive hierarchy of all classes associated with the dynamic data model. Service model data class overview There are several types of BAROC data classes that are important in the service model: Component data classes the service model data classes that define the component types typically used by business organizations. These classes are loaded into the Knowledge Base by default. Relationship data class (BMC_Impact) the data class that defines the different types of relationships that can exist between service components. The only class that exists for impact relationships is BMC_Impact. Service model management classes the data classes that define the status computation and propagation, as well as the classes that support the service model event-to-component mapping mechanism. These classes are loaded into the Knowledge Base by default. Event classes the classes that define the product event types and their behaviors. Service model data class files Table 83 on page 307 lists the files in which the various data class definitions are located. Default class definitions are in the MCELL_HOME\BMC Software\server\etc\cellName\kb\classes directory. In addition, each cell has a working Knowledge Base with its class definitions in the MCELL_HOME\etc\cellName\classes directory. 306 BMC Impact Solutions Service Modeling and Publishing Guide

321 Service model component data classes Table 83 Service management data class files Data classes File name Contents Component mc_sm_object.baroc these component types and their subclasses: BMC_BaseElement BMC_Collection BMC_LogicalEntity BMC_System BMC_SystemComponent BMC_SystemService Root mc_sm_root.baroc event and data classes and the enumerations that are the foundation of the solution Mapping mc_sm_event_mapping.baroc mapping data classes that provide the event-to-component mapping mechanism Service model component data classes A service model component type is the data class that defines a logical or physical IT resource that participates in the delivery of business services. Service model component instances can represent a hardware component, an application, a service, or a business entity. A component instance can be any aspect of the business for which service management is desired. Service model component instances are organized in a hierarchy of data classes in which each class represents a component type. The farther down the hierarchy a particular class occurs, the more specific its type. BMC_BaseElement data class The parent class of the data class hierarchy is the BMC_BaseElement class. The classes that immediately extend from BMC_BaseElement are: BMC_Collection BMC_LogicalEntity BMC_System BMC_SystemComponent BMC_SystemService Appendix B Default service model data classes 307

322 BMC_BaseElement data class BMC_BaseElement data class definition Figure 34 shows the BAROC definition of the BMC_BaseElement class, which is located in the mc_sm_object.baroc file. Figure 34 BMC_BaseElement definitions MC_PUBLISH_DATA_CLASS : BMC_BaseElement ISA MC_SM_COMPONENT DEFINES { Type : STRING; Item : STRING; ReadSecurity : LIST_OF STRING; ManufacturerName : STRING; Description : STRING; ShortDescription : STRING, default = 'n/a'; OwnerContact : STRING; Name : STRING; DatasetId : STRING, default = '0'; ImpactCostUnit : STRING; Notes : STRING; InstanceId : STRING; AccountID : STRING; OwnerName : STRING; Model : STRING; VersionNumber : STRING; WriteSecurity : LIST_OF STRING; Category : STRING; }; END BMC_BaseElement inherits slots from MC_SM_COMPONENT class, which is defined in Figure 35 on page 309. MC_SM_COMPONENT class is located in the mc_sm_root.baroc file. 308 BMC Impact Solutions Service Modeling and Publishing Guide

323 BMC_BaseElement data class Figure 35 MC_SM_COMPONENT definition MC_PUBLISH_DATA_CLASS: MC_SM_COMPONENT ISA MC_SM_DATA DEFINES { ComponentAliases: LIST_OF STRING; HomeCell: STRING; Priority:MC_PRIORITY, default=priority_5; StatusModel: STRING, default = 'STANDARD'; business_data : STRING; change_number : INTEGER; comment: STRING; component_scope: MC_SM_COMPONENT_SCOPE, default = LOCAL, parse=no, read_only = YES; computed_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = OK; consolidate_function: MC_SM_CO_FUNCTION, parse =no, read_only=yes; consumer_num: INTEGER, parse=no, parse=no, read_only=yes; direct_events_count: INTEGER, parse=no, read_only=yes; impact_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = NONE; last_status_modification: INTEGER, parse=no, read_only=yes, representation = date; maintenance_mode: MC_YESNO, parse = no, read_only=yes, default = NO; manual_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = NONE; manual_status_comment: STRING, parse=no, read_only=yes; manual_status_providers: LIST_OF STRING, parse=no, read_only=yes; manual_status_providers_count: INTEGER, parse=no, read_only=yes; manual_status_requestor: STRING, parse=no, read_only=yes; self_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = NONE; shadow_cells: LIST_OF STRING, parse=no, read_only=yes; status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = OK; sub_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = NONE; # additional slot in 7.0 possible_causes: LIST_OF STRING, parse=no, read_only=yes; root_causes: LIST_OF STRING, parse=no, read_only=yes; sla_roleup_status: MC_SM_SLM_SLA_STATUS, parse=no, default=no_slas; ScheduleId: STRING; PriorityOut:MC_PRIORITY; ImpactCostPerSec : REAL; ImpactCostPerSecOut : REAL; }; END PriorityWatchdog:MC_YESNO, default=no; self_priority: MC_PRIORITY, parse=no, read_only=yes, default=priority_5; raw_impact_priority: REAL, parse=no, read_only=yes; impact_priority: MC_PRIORITY, parse=no, read_only=yes, default=priority_5; computed_priority: MC_PRIORITY, parse=no, read_only=yes, default=priority_5; cost:real, parse=no, read_only=yes; schedule_status: MC_SM_SCHEDULE_STATUS, default=in; MC_SM_COMPONENT inherits slots from MC_SM_DATA (which contains no slot definitions, as shown in Figure 36). MC_SM_DATA is located in the mc_sm_root.baroc file. Figure 36 MC_SM_DATA definition MC_DATA_CLASS : MC_SM_DATA ISA CORE_DATA; END Appendix B Default service model data classes 309

324 BMC_BaseElement data class MC_SM_DATA inherits slots from CORE_DATA, which is shown in Figure 37. CORE_DATA is located in the mc_root_internal.baroc file. Figure 37 CORE_DATA definition MC_DATA_CLASS : CORE_DATA DEFINES { data_handle : INTEGER, parse = no, read_only = yes; mc_udid : STRING, read_only = yes; mc_creation_time : INTEGER, parse = no, read_only = yes, representation = date; mc_modification_time : INTEGER, parse = no, read_only = yes, representation = date; mc_modification_requestor : STRING, read_only = yes; }; END Component instance slot descriptions in alphabetical order Table 84 alphabetically lists the slots that define component instances with their descriptions and data type. The Source class column indicates the name of the class where the slot is defined. Table 84 Slots that define component instances (part 1 of 4) Slots Description Data type or enumeration Source class AccountId identification of the Account the object belongs to (Accounts are created in the Portal) STRING BMC_BaseElement Category provides a user-defined categorization of a component instance STRING BMC_BaseElement change_number increments every time an event is sent for the component. Used to determine the order of events for events which happen in the same second. INTEGER MC_SM_COMPONENT ComponentAliases list of aliases used to associate events to the component instance STRING MC_SM_COMPONENT consumer_num number of component instances acting as consumers of the component instance INTEGER MC_SM_COMPONENT comment a comment that is set for the component via BMC Impact Manager STRING MC_SM_COMPONENT component_scope scope of the component (local, shadow, etc.) STRING MC_SM_COMPONENT computed_priority the priority of a component that is the highest between self priority and impacts priority. Set in the computed_priority field. enumeration: MC_PRIORITY MC_SM_COMPONENT computed_status status of the component instance computed from self and substatuses enumeration: MC_SM_COMPONENT_STATUS MC_SM_COMPONENT 310 BMC Impact Solutions Service Modeling and Publishing Guide

325 BMC_BaseElement data class Table 84 Slots that define component instances (part 2 of 4) Slots Description Data type or enumeration Source class consolidate_function function used to determine impact_status from the provider s propagated status enumeration: MC_SM_CO_FUNCTION MC_SM_COMPONENT cost the current cost for the component depending on the current value of the schedule (either During Schedule or Exceptions Within During Schedule) REAL MC_SM_COMPONENT data_handle identifier in local cell INTEGER CORE_DATA DatasetId identification of the dataset within which the instance exists. This attribute relates to the CoreDatasetId attribute of a BMC_Dataset instance. STRING BMC_BaseElement Description a description of the component instance that is meaningful to the enterprise STRING BMC_BaseElement direct_events_count count of events coming from instrumentation INTEGER MC_SM_COMPONENT HomeCell name of the parent cell for the component instance STRING MC_SM_COMPONENT ImpactCostPerSec cost of one second of unavailability of the component STRING BMC_BaseElement ImpactCostPerSec cost for a component when it is During Schedule REAL MC_SM_COMPONENT ImpactCostPerSecOut cost for the component when it is in an Exceptions Within During Schedule period REAL MC_SM_COMPONENT ImpactCostUnit unit of the cost expressed in ImpactCostPerSec STRING BMC_BaseElement impact_priority priority determined from a component s impacts enumeration: MC_PRIORITY MC_SM_COMPONENT impact_status status computed by impact_function enumeration: MC_SM_COMPONENT_STATUS MC_SM_COMPONENT InstanceId instance identification of a component within the BMC Atrium CMDB STRING BMC_BaseElement Item Provides a user-defined categorization of a component instance STRING BMC_BaseElement last_status_modification last time the status or sub_status was changed (used by GUI) INTEGER MC_SM_COMPONENT maintenance_mode operational switch used to drop events when UM enumeration: MC_YESNO MC_SM_COMPONENT manual_status manual status flag of the component (NONE if not set) enumeration: MC_SM_COMPONENT_STATUS MC_SM_COMPONENT manual_status_comment comment entered by user when component instance is set to manual status STRING MC_SM_COMPONENT Appendix B Default service model data classes 311

326 BMC_BaseElement data class Table 84 Slots that define component instances (part 3 of 4) Slots Description Data type or enumeration Source class manual_status_providers list of direct and indirect providers; mc_udids of component instances with manual status set (may contain duplicate entries LIST_OF_STRING MC_SM_COMPONENT manual_status_providers_co unt number of direct and indirect providers with manual status set (may contain duplicate entries) INTEGER MC_SM_COMPONENT manual_status_requestor login ID of user who sets the component instance to manual status STRING MC_SM_COMPONENT ManufacturerName name of the company that manufactured the component instance STRING BMC_BaseElement mc_creation_time date and time when the object was created INTEGER CORE_DATA mc_modification_time date and time when the object was last changed INTEGER CORE_DATA mc_modification_requestor modification requestor STRING CORE_DATA mc_udid universal data identifier STRING CORE_DATA Model model assigned to the component instance by the manufacturing company STRING BMC_BaseElement Name user-defined name that is meaningful to the enterprise STRING BMC_BaseElement Notes general notes on the object INTEGER BMC_BaseElement OwnerContact A string that provides information on how the primary system owner can be reached (e.g. phone number, address STRING BMC_BaseElement OwnerName name of the person in the enterprise who is responsible for the component instance STRING BMC_BaseElement possible_causes list of possible causes for the component s current status (different from root causes) LIST_OF_STRING MC_SM_COMPONENT Priority priority enumeration: MC_PRIORITY MC_SM_COMPONENT PriorityWatchdog indicates whether the component is a priority propagator enumeration: MC_YESNO MC_SM_COMPONENT raw_impact_priority the computed priority for an object (value between 0 and 1) REAL MC_SM_COMPONENT ReadSecurity list of permission groups that defines who has read access to a component instance LIST_OF_STRING BMC_BaseElement root_causes list of root causes for the component s current status LIST_OF_STRING MC_SM_COMPONENT ShortDescription short textual description (one-line string) of the object STRING BMC_BaseElement schedule_status indicates whether the component is currently During Schedule or Exception Within During Schedule enumeration_ MC_SM_SCHEDULE_STATUS MC_SM_COMPONENT 312 BMC Impact Solutions Service Modeling and Publishing Guide

327 BMC_Impact data class Table 84 Slots that define component instances (part 4 of 4) Slots Description Data type or enumeration Source class self_priority the priority of the component based on the base priority and the component s current status enumeration: MC_PRIORITY MC_SM_COMPONENT self_status the status of the object based on events directly attached to it (this does not take into account status from providers) enumeration: MC_SM_COMPONENT_STATUS MC_SM_COMPONENT sla_roleup_status the aggregation of the compliance status of the associated SLAs, if any enumeration: MC_SM_SLM_SLA_STATUS MC_SM_COMPONENT shadow_cells list of cells that contain shadow of the component instance LIST_OF_STRING MC_SM_COMPONENT status main status of the component (equals computed_status unless manual status is set) enumeration: MC_SM_COMPONENT_STATUS MC_SM_COMPONENT StatusModel name of the status computation model STRING MC_SM_COMPONENT sub_status derived status of the component instance enumeration: MC_SM_COMPONENT_STATUS MC_SM_COMPONENT Type user-defined categorization of a component instance STRING BMC_BaseElement VersionNumber version number of the component instance, assigned by the manufacturer LIST_OF_STRING BMC_BaseElement WriteSecurity list of permission groups that define who has write access to a component instance LIST_OF_STRING BMC_BaseElement BMC_BaseElement enumerations Enumeration types, such as MC_SM_COMPONENT_STATUS, are listed in the mc_sm_root.baroc file and their descriptions are provided in Table 7 on page 24. BMC_Impact data class The BMC_Impact class is the parent class of the hierarchy of data classes that define the different types of service model relationships. This class inherits slots from the root class CORE_DATA and the superclass MC_SM_RELATIONSHIP. BMC_Impact class definition Figure 38 shows the BAROC definition of the BMC_Impact superclass, which is located in the mc_sm_object.baroc file. Appendix B Default service model data classes 313

328 BMC_Impact data class Figure 38 BMC_Impact definition MC_PUBLISH_DATA_CLASS : BMC_Impact ISA MC_SM_RELATIONSHIP DEFINES { WriteSecurity : LIST_OF STRING; ShortDescription : STRING, default = 'na'; AccountID : STRING; ReadSecurity : LIST_OF STRING; }; END BMC_Impact inherits slots from MC_SM_RELATIONSHIP, which is shown in Figure 39. MC_SM_RELATIONSHIP is located in the mc_sm_root.baroc file. Figure 39 MC_SM_RELATIONSHIP definition MC_PUBLISH_DATA_CLASS: MC_SM_RELATIONSHIP ISA MC_SM_DATA DEFINES { PropagationModel: STRING; provider_home_cell: STRING; provider_classname: STRING; State: MC_SM_RELATIONSHIP_STATE, default = ACTIVE; StatusWeight : INTEGER, default=100; consumer_id: STRING, key = yes; last_status_modification: INTEGER, parse=no, read_only=yes, representation = date; propagated_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = UNKNOWN; propagated_sub_status: MC_SM_COMPONENT_STATUS, parse=no, read_only=yes, default = UNKNOWN; provider_id: STRING, key = yes; true_impact: MC_YESNO, parse=no, read_only=yes, default = NO; change_number : INTEGER; }; END MC_SM_RELATIONSHIP inherits slots from MC_SM_DATA (which contains no slots, as shown in Figure 40). MC_SM_DATA is located in the mc_sm_root.baroc file. Figure 40 MC_SM_DATA definition MC_DATA_CLASS : MC_SM_DATA ISA CORE_DATA; DEFINES { publish_env_id : STRING, parse = no, read_only = yes; }; END MC_SM_DATA inherits slots from CORE_DATA, which is shown in Figure 41. CORE_DATA is located in the mc_root.internal.baroc file. 314 BMC Impact Solutions Service Modeling and Publishing Guide

329 BMC_Impact data class Figure 41 CORE_DATA definition MC_DATA_CLASS : CORE_DATA DEFINES{ data_handle : INTEGER, parse = no, read_only = yes; mc_udid : STRING, read_only = yes; mc_creation_time : INTEGER, parse = no, read_only = yes, representation = date ; mc_modification_time : INTEGER, parse = no, read_only = yes, representation = date; mc_modification_requestor : STRING, read_only = yes; }; END Relationship slot descriptions in alphabetical order Table 85 alphabetically lists the slots that define component instance relationships, with their descriptions and data type. The Source class column indicates the name of the class where the slot is defined. Table 85 BMC_Impact slot definitions in alphabetical order Slot Description Data type or enumeration Source class consumer_id mc_udid of the consumer component instance STRING MC_SM_ RELATIONSHIP change_number change number INTEGER MC_SM_ RELATIONSHIP data_handle identifier in local cell INTEGER CORE_DATA last_status_modification date/time when the value of true_impact function was last changed (used by GUI) mc_creation_time date and time when the object was created mc_modification_time date and time when the object was last changed mc_udid internal key used to reference the relationship; it is an inherited slot propagated_status status that is currently propagated through the relationship propagated_sub_status PropagationModel provider_classname maximum of provider substatus and status values name of the status propagation model used for determining the propagated status from of the provider s main status name of the class of the provider component instance INTEGER INTEGER INTEGER STRING enumeration: MC_SM_COMPONENT_ STATUS enumeration: MC_SM_COMPONENT_ STATUS STRING STRING MC_SM_ RELATIONSHIP CORE_DATA CORE_DATA CORE_DATA MC_SM_ RELATIONSHIP MC_SM_ RELATIONSHIP MC_SM_ RELATIONSHIP MC_SM_ RELATIONSHIP Appendix B Default service model data classes 315

330 BMC_DOWNTIME_STATUS_CONFIG data class Table 85 BMC_Impact slot definitions in alphabetical order Slot Description Data type or enumeration Source class provider_home_cell the cell that receives events for the STRING MC_SM_ provider component instance RELATIONSHIP provider_id State StatusWeight true_impact mc_udid of the provider component instance, the impacting component instance state of the relationship, Active or Inactive number that determines the degree of importance to give to each provider relationship that impacts a consumer component instance flag indicating whether this relationship affects the impact_status of the consumer STRING enumeration: MC_SM_RELATIONSHIP _STATE INTEGER enumeration: MC_SM_YESNO MC_SM_ RELATIONSHIP MC_SM_ RELATIONSHIP MC_SM_ RELATIONSHIP MC_SM_ RELATIONSHIP BMC_Impact enumerations The following enumerations are listed in the mc_sm_root.baroc file: MC_SM_RELATIONSHIP_STATE MC_SM_IMPACT_FUNCTION MC_SM_SELF_FUNCTION MC_SM_CO_FUNCTION MC_SM_SLA_RESET_MODE MC_SM_COMPONENT_SCOPE MC_SM_COMPONENT_STATUS MC_SM_SHADOW_REQUEST_OP MC_SM_SLM_SLA_STATUS MC_SM_CAUSE_TYPE PRIORITY_FORMULA MC_SM_SCHEDULE_STATUS BMC_SIM_DOWNTIME_STATUS_CONFIG BMC_DOWNTIME_STATUS_CONFIG data class The BMC_DOWNTIME_STATUS_CONFIG data class is used to define which status enumeration values qualify as downtime for both impact reports and priority computation. 316 BMC Impact Solutions Service Modeling and Publishing Guide

331 BMC_STATUS_COMPUTATION data class BMC_DOWNTIME_STATUS_CONFIG data class definition Figure 42 shows the BAROC definition of the BMC_DOWNTIME_STATUS_ CONFIG data class, which is located in the mc_sm_root.baroc file. Figure 42 BMC_DOWNTIME_STATUS_CONFIG definition MC_PUBLISH_DATA_CLASS : BMC_DOWNTIME_STATUS_CONFIG ISA BMC_SIM_DATA DEFINES { status : MC_SM_COMPONENT_STATUS, default = UNAVAILABLE; }; END BMC_DOWNTIME_STATUS_CONFIG inherits slots from BMC_SIM_DATA, which is shown in Figure 45. BMC_SIM_DATA is located in the mc_sm_root.baroc file. Figure 43 BMC_SIM_DATA definition MC_DATA_CLASS: BMC_SIM_DATA ISA MC_SM_DATA DEFINES { ReadSecurity : LIST_OF_STRING; WriteSecurity : LIST_OF_STRING; }; END BMC_DOWNTIME_STATUS_CONFIG slots BMC_DOWNTIME_STATUS_CONFIG has the following slot. Table 86 BMC_DOWNTIME_STATUS_CONFIG slot Slot Description Data type or enumeration Source class status the lowest component status enumeration: BMC_SIM_DOWNTIME_ST that qualifies as down time MC_SM_COMPONENT_STATUS ATUS_CONFIG BMC_STATUS_COMPUTATION data class The BMC_STATUS_COMPUTATION data class is used to define status computation models for the component instances. A status computation model is a model that determines the current status of a service model component when direct impact events occur or the status of a provider component instance changes. Appendix B Default service model data classes 317

332 BMC_STATUS_COMPUTATION data class BMC_STATUS_COMPUTATION data class definition Figure 44 shows the BAROC definition of the BMC_STATUS_COMPUTATION data class, which is located in the mc_sm_root.baroc file. Figure 44 BMC_STATUS_COMPUTATION definition MC_PUBLISH_DATA_CLASS: BMC_STATUS_COMPUTATION ISA BMC_SIM_DATA DEFINES { model_name: STRING, key = yes; impact_function: MC_SM_IMPACT_FUNCTION, default = HIGHEST_VAL; ext_impact_function: LIST_OF STRING; self_function: MC_SM_SELF_FUNCTION, default = HIGHEST_VAL; consolidate_function: MC_SM_CO_FUNCTION, default = HIGHEST_VAL; quorum: INTEGER, default = 51; no_alert_status: MC_SM_COMPONENT_STATUS, default = OK; }; END BMC_STATUS_COMPUTATION inherits slots from BMC_SIM_DATA, which is shown in Figure 45. BMC_SIM_DATA is located in the mc_sm_root.baroc file Figure 45 BMC_SIM_DATA definition MC_DATA_CLASS: BMC_SIM_DATA ISA MC_SM_DATA DEFINES { ReadSecurity : LIST_OF_STRING; WriteSecurity : LIST_OF_STRING; }; END BMC_STATUS_COMPUTATION slots in alphabetical order Table 87 alphabetically lists the BMC_STATUS_COMPUTATION slots with their descriptions and types. 318 BMC Impact Solutions Service Modeling and Publishing Guide

333 BMC_STATUS_PROPAGATION data class Table 87 BMC_STATUS_COMPUTATION slots in alphabetical order Slot Description Data type or enumeration Source class consolidate_function ext_impact_function impact_function model_name noalert_status quorum ReadSecurity self_function WriteSecurity name of the algorithm used to compute the component computed status; it consolidates the impact_status and the self_status the name of the external algorithm to be used by the impact_function when the impact_function slot contains the placeholder EXTERNAL This slot is reserved for future extension. name of the algorithm used to compute the impact status from provider components; it merges the propagated status values of the different provider components name of the status computation model (key of the table) default main status when the consolidate function s status is NONE quorum percentage applied by the impact function when set to use the QUORUM algorithm list of permission groups that defines who has read access to a component instance name of the algorithm used to compute the self status; it maps and merges the severity values directly from the events list of permission groups that defines who has write access to a component instance enumeration: MC_SM_CO_FUNCTION LIST_OF_STRING enumeration: MC_SM_IMPACT_FUNCTI ONS STRING enumeration: BMC_BaseElement_STATUS INTEGER LIST_OF_STRING enumeration: MC_SM_SELF_FUNCTION LIST_OF_STRING BMC_STATUS_COMPUTATION BMC_STATUS_COMPUTATION BMC_STATUS_COMPUTATION BMC_STATUS_COMPUTATION BMC_STATUS_COMPUTATION BMC_STATUS_COMPUTATION BMC_SIM_DATA BMC_STATUS_COMPUTATION BMC_SIM_DATA BMC_STATUS_PROPAGATION data class The BMC_STATUS_PROPAGATION class defines the different pairs of component types whose instances can be related to one another through relationships, along with the propagation map to be used by those relationships. Appendix B Default service model data classes 319

334 BMC_STATUS_PROPAGATION data class BMC_STATUS_PROPAGATION class definition Figure 46 shows the BAROC definition of the BMC_STATUS_PROPAGATION data class, which is located in the mc_sm_root.baroc file. Figure 46 BMC_STATUS_PROPAGATION definition MC_PUBLISH_DATA_CLASS: BMC_STATUS_PROPAGATION ISA BMC_SIM_DATA DEFINES { name: STRING, key = yes; provider_type: STRING, key = yes; consumer_type: STRING, key = yes; description: STRING; }; END BMC_STATUS_PROPAGATION inherits slots from BMC_SIM_DATA, which is shown in Figure 47. BMC_SIM_DATA is located in the mc_sm_root.baroc file. Figure 47 BMC_SIM_DATA definition MC_DATA_CLASS: BMC_SIM_DATA ISA MC_SM_DATA DEFINES { ReadSecurity : LIST_OF_STRING; WriteSecurity : LIST_OF_STRING; }; END BMC_STATUS_PROPAGATION slots in alphabetical order Table 88 alphabetically lists the class slots with their descriptions. Table 88 Status propagation slots in alphabetical order Slot Description Data type Source class consumer_typ e description name ReadSecurity valid component types for the consumer component instance description applicable to the relationships using this model name of the status propagation model; it must match the name of a propagation map list of permission groups that defines who has read access to a component instance STRING STRING STRING LIST_OF_STRING BMC_STATUS_PROPGATION BMC_STATUS_PROPGATION BMC_STATUS_PROPGATION BMC_SIM_DATA 320 BMC Impact Solutions Service Modeling and Publishing Guide

335 BMC_PROPAGATION_MAP data class Table 88 Status propagation slots in alphabetical order Slot Description Data type Source class provider_type valid component types for the STRING BMC_STATUS_PROPGATION provider component instance WriteSecurity list of permission groups that defines who has write access to a component instance LIST_OF_STRING BMC_SIM_DATA BMC_PROPAGATION_MAP data class The BMC_PROPAGATION_MAP class is used to define status mapping instances for the relationships. The BAROC definition of the class follows. BMC_PROPAGATION_MAP data class definition Figure 48 shows the BAROC definition of the BMC_PROPAGATION_MAP data class, which is located in the mc_sm_root.baroc file. Figure 48 BMC_PROPAGATION_MAP definition MC_PUBLISH_DATA_CLASS: BMC_PROPAGATION_MAP ISA BMC_SIM_DATA DEFINES { name: STRING, key = yes; relationship_state: MC_SM_RELATIONSHIP_STATE, key = yes; provider_status: MC_SM_COMPONENT_STATUS, key = yes; propagated_status: MC_SM_COMPONENT_STATUS; }; END BMC_PROPAGATION_MAP inherits slots from BMC_SIM_DATA, shown in Figure 49. BMC_SIM_DATA is located in the mc_sm_root.baroc file Figure 49 BMC_SIM_DATA definition MC_DATA_CLASS: BMC_SIM_DATA ISA MC_SM_DATA DEFINES { ReadSecurity : LIST_OF_STRING; WriteSecurity : LIST_OF_STRING; }; END BMC_PROPAGATION_MAP slots in alphabetical order Table 89 alphabetically lists the BMC_PROPAGATION_MAP slots with their descriptions, enumeration or data type, and source class. Appendix B Default service model data classes 321

336 SIM data class descriptions Table 89 BMC_PROPAGATION_MAP slot definitions Slot Description Data type or enumeration Source class name name of the parent status propagation model STRING BMC_PROPAGATION_MAP propagated_status provider_status ReadSecurity relationship_state WriteSecurity status to be propagated to the consumer component status of the provider component list of permission groups that defines who has read access to a component instance applicable relationship state list of permission groups that defines who has write access to a component instance enumeration: MC_SM_COMPONENT_STATUS enumeration: MC_SM_COMPONENT_STATUS LIST_OF_STRING enumeration: MC_SM_RELATIONSHIP_STATE LIST_OF_STRING BMC_PROPAGATION_MAP BMC_PROPAGATION_MAP BMC_SIM_DATA BMC_PROPAGATION_MAP BMC_SIM_DATA SIM data class descriptions The following data classes are used in creating service models: BMC_SEVERITY_TO_STATUS BMC_SIM_MATCH_TABLE BMC_SIM_ALIAS BMC_SLOT_FORMULAS COMPONENT_CREATION BMC_SEVERITY_TO_STATUS data class The BMC_SEVERITY_TO_STATUS class is used to map the severity value of an impact event to a status value that will participate in the computation of the self status for the associated component instance. 322 BMC Impact Solutions Service Modeling and Publishing Guide

337 BMC_SIM_MATCH_TABLE data class BMC_SEVERITY_TO_STATUS data class definition Figure 50 shows the BAROC definition of the BMC_SEVERITY_TO_STATUS class, which is located in the mc_sm_root.baroc file. Figure 50 SEVERITY_TO_STATUS definition MC_PUBLISH_DATA_CLASS: BMC_SEVERITY_TO_STATUS ISA BMC_SIM_DATA DEFINES { severity: SEVERITY, key = yes; status: MC_SM_COMPONENT_STATUS, key = yes; }; END You should not edit a SEVERITY_TO_STATUS table unless the severity and/or the status enumerations are customized. BMC_SIM_MATCH_TABLE data class The BMC_SIM_MATCH_TABLE is used to associate events with component instances. Figure 51 shows the BAROC definition of the BMC_SIM_MATCH_TABLE class. BMC_SIM_MATCH_TABLE is located in the mc_sm_event_mapping.baroc file. Figure 51 BMC_SIM_MATCH_TABLE definition MC_PUBLISH_DATA_CLASS : BMC_SIM_MATCH_TABLE ISA BMC_SIM_DATA DEFINES { name : STRING ; tag : STRING, key=yes, read_only=yes, default=alias; input_match : LIST_OF STRING, key=yes; ref_instances_classes : LIST_OF STRING ; output_expressions : LIST_OF STRING ; }; END BMC_SIM_ALIAS data class The BMC_SIM_ALIAS is used to associate events with component instances. Figure 52 shows the BAROC definition of the BMC_SIM_ALIAS class. BMC_SIM_ALIAS is located in the mc_sm_root.baroc file. Appendix B Default service model data classes 323

338 BMC_SLOT_FORMULAS data class Figure 52 BMC_SIM_ALIAS definition MC_PUBLISH_DATA_CLASS: BMC_SIM_ALIAS ISA BMC_SIM_DATA DEFINES { ComponentAlias: STRING, key=yes; ComponentID: STRING; }; END BMC_SLOT_FORMULAS data class The SLOT_FORMULAS class is used to map event slots to other slots when processing a new raw event. BMC_SLOT_FORMULAS data class definition Figure 53 shows the BAROC definition of the SLOT_FORMULAS class, which is located in the mc_sm_event_mapping.baroc file. Figure 53 BMC_SLOT_FORMULAS definition MC_PUBLISH_DATA_CLASS: BMC_SIM_ALIAS ISA BMC_SIM_DATA DEFINES { ComponentAlias: STRING, key=yes; ComponentID: STRING; }; END BMC_TIME_SCHEDULE data class The BMC_TIME_SCHEDULE data class defines a service schedule. Figure 54 shows the BAROC definition of the BMC_TIME_SCHEDULE class, which is located in the mc_sm_root.baroc file. 324 BMC Impact Solutions Service Modeling and Publishing Guide

339 BMC_TIME_FRAME_TO_SCHEDULE data class Figure 54 BMC_TIME_SCHEDULE definition MC_PUBLISH_DATA_CLASS : BMC_TIME_SCHEDULE ISA BMC_SIM_DATA DEFINES { Name : STRING; Description : STRING; status: MC_SM_SCHEDULE_STATUS, read_only=yes,parse=no; }; END BMC_TIME_FRAME_TO_SCHEDULE data class The BMC_TIME_FRAME_TO_SCHEDULE data class maps timeframes to schedules. As part of the mapping it indicates whether the timeframe contains During Schedule or Exceptions Within During Schedule time. Figure 55 shows the BAROC definition of the BMC_TIME_FRAME_TO_SCHEDULE class, which is located in the mc_sm_root.baroc file. Figure 55 BMC_TIME_FRAME_TO_SCHEDULE definition MC_PUBLISH_DATA_CLASS : BMC_TIME_FRAME_TO_SCHEDULE ISA BMC_SIM_DATA DEFINES { Timeframe : STRING, key=yes; Schedule : STRING, key=yes; Included : MC_YESNO, default=yes; }; END BMC_SELF_PRIORITY_MAPPING data class The BMC_SELF_PRIORITY_MAPPING data class contains the resulting self priorities for each combination of base priority mapped against component status. Figure 56 shows the BAROC definition of the BMC_SELF_PRIORITY_MAPPING class, which is located in the mc_sm_root.baroc file. Appendix B Default service model data classes 325

340 BMC_SERVICE_SCHEDULE_CONFIG data class Figure 56 BMC_SELF_PRIORITY_MAPPING definition MC_PUBLISH_DATA_CLASS : BMC_SELF_PRIORITY_MAPPING ISA BMC_SIM_DATA DEFINES { priority : MC_PRIORITY, key=yes; status :MC_SM_COMPONENT_STATUS, key=yes; self_priority : MC_PRIORITY; }; END BMC_SERVICE_SCHEDULE_CONFIG data class The BMC_SERVICE_SCHEDULE_CONFIG data class contains the settings for the priority formula, the default schedule, and the list of classes which are priority propagators by default. Figure 57 shows the BAROC definition of the BMC_SERVICE_SCHEDULE_CONFIG class, which is located in the mc_sm_root.baroc file. Figure 57 BMC_SERVICE_SCHEDULE_CONFIG definition MC_PUBLISH_DATA_CLASS : BMC_SERVICE_SCHEDULE_CONFIG ISA BMC_SIM_DATA DEFINES { PriorityFormula : PRIORITY_FORMULA, default = WEIGHTED; DefaultSchedule : STRING; }; END BMC_STATUS_TO_SEVERITY data class The BMC_STATUS_TO_SEVERITY class is used to map the status value of an impact event to a severity value that will participate in the computation of the self status for the associated component instance. Figure 58 shows the BAROC definition of the BMC_STATUS_TO_SEVERITY class, which is located in the mc_sm_root.baroc file. Figure 58 BMC_STATUS_TO_SEVERITY definition MC_PUBLISH_DATA_CLASS: BMC_STATUS_TO_SEVERITY ISA BMC_SIM_DATA DEFINES { status: MC_SM_COMPONENT_STATUS, key = yes; severity: SEVERITY, key = yes; }; END 326 BMC Impact Solutions Service Modeling and Publishing Guide

341 SIM_TIME_FRAME class SIM_TIME_FRAME class The SIM_TIME_FRAME class defines a time period that can be used as part of a schedule. Figure 59 shows the BAROC definition of the BMC_STATUS_TO_SEVERITY class, which is located in the mc_sm_root.baroc file. Figure 59 SIM_TIME_FRAME definition SIM_TIME_FRAME; mc_udid='sms_default_timeframe'; description='sms.defaulttimeframe.description'; name='sms.defaulttimeframe.name'; dtstart=' t000000'; duration='p1d'; interruptions=[]; tzid=''; rdate=[]; rrule=['freq=daily;interval=1;wkst=su']; exdate=[]; exrule=[]; END SIM_CellAlias class The SIM_CellAlias class is assigned to cells and used for publishing. The class maps a cell alias to a real cell name. Cell aliases can be remapped to different cells for different test environments. The definition of the SIM_CellAlias class is located in the cellalias.def file. SIM_CellInformation class The SIM_CellInformation class stores cell connection information (similar to mcell.dir). Additionally, it contains a field which specifies whether the cell is a production cell or a test cell. BMC_PROMOTION_LOG class BMC_PROMOTION_LOG is a log object created for each user promotion. The object tracks data such as promoted objects, users who initiated the promotion, promotion start and end times, and the status of the promotion (in progress, success, or failed). Appendix B Default service model data classes 327

342 Service model event classes Service model event classes The service model implements event structures. These event structures are in the form of BAROC event classes. The file containing the root class definitions, mc_sm_root.baroc, is in the MCELL_HOME\server\etc\cellName\kb\ directory. CORE_EVENT base class CORE_EVENT is the base class for all BMC Impact Manager event classes. This base class is defined in mc_root_internal.baroc file, and extended in the mc_root_redef.baroc file. It is not specific to the service model, but it includes slots specifically for service impact management functionality. CORE_EVENT partial data class definition (SIM only) Figure 60 on page 329 shows the SIM-related definition of the class. For a complete description of all event class slots, see BMC Impact Solutions Knowledge Base Development Reference Guide. 328 BMC Impact Solutions Service Modeling and Publishing Guide

343 CORE_EVENT base class Figure 60 Partial CORE_EVENT definition MC_EV_CLASS : CORE_EVENT DEFINES { event_handle : INTEGER, parse = no, read_only = yes; mc_ueid : STRING, read_only = yes; mc_client_address : STRING, parse = no; adapter_host : STRING; mc_location : STRING; mc_service : STRING; mc_host_class : STRING; mc_host : STRING; mc_host_address : STRING; mc_object_class : STRING; mc_object : STRING; mc_tool_class : STRING; mc_tool : STRING; mc_tool_rule : STRING; mc_tool_key : STRING; mc_tool_sev : STRING; mc_origin_class : STRING; mc_origin : STRING; mc_origin_key : STRING; mc_origin_sev : STRING; mc_parameter : STRING; mc_parameter_value : STRING; mc_event_category : MC_EVENT_CATEGORY; mc_incident_time : INTEGER, representation = date; mc_arrival_time : INTEGER, representation = date; mc_local_reception_time : INTEGER, representation = date; date_reception : INTEGER, representation = date; date : STRING; status : STATUS, default = OPEN; severity : SEVERITY, default = WARNING; mc_original_severity : SEVERITY, parse = no; mc_priority : MC_PRIORITY, default = PRIORITY_5; mc_original_priority : MC_PRIORITY, parse = no; mc_owner : STRING; msg : STRING; duration : INTEGER, parse = no; mc_timeout : INTEGER; repeat_count : INTEGER; mc_action_count : INTEGER, parse = no; administrator : STRING; mc_acl : LIST_OF STRING, parse = no; mc_date_modification : INTEGER, representation = date; mc_notes : LIST_OF STRING, hidden = yes; mc_operations : LIST_OF STRING, hidden = yes; mc_notification_history : LIST_OF STRING, hidden = yes; mc_bad_slot_names : LIST_OF STRING; mc_bad_slot_values : LIST_OF STRING; mc_history : LIST_OF STRING, hidden = yes; mc_modhist : LIST_OF STRING, hidden = yes; mc_propagations : LIST_OF STRING, parse = no, hidden = yes; mc_collectors : LIST_OF STRING, parse = no, hidden = yes; mc_abstraction : LIST_OF INTEGER, parse = no, hidden = yes; mc_abstracted : LIST_OF INTEGER, parse = no, hidden = yes; mc_associations : LIST_OF STRING, parse = no, hidden = yes; mc_cause : INTEGER, parse = no, hidden = yes; mc_effects : LIST_OF INTEGER, parse = no, hidden = yes; mc_event_relations : LIST_OF STRING, parse = no, hidden = yes; mc_relation_source : STRING; mc_smc_id : STRING; mc_smc_alias : STRING; mc_smc_impact : INTEGER, default = 0; mc_smc_type : STRING; mc_smc_causes : LIST_OF STRING, parse = no; mc_smc_effects : LIST_OF STRING, parse = no; }; END Appendix B Default service model data classes 329

344 Root event class CORE_EVENT slots The CORE_EVENT slots are listed in BMC Impact Solutions Knowledge Base Development Reference Guide. Root event class The MC_SMC_ROOT event class is used to isolate the service management events from the other branches of the event hierarchy and, more specifically, to distinguish among the events associated with a component, those which come from the outside, and those which have been generated internally. Figure 61 shows the BAROC definition of the MC_SMC_ROOT class, which is located in the mc_sm_root.baroc file. Figure 61 MC_SMC_ROOT definition MC_EV_CLASS : MC_SMC_ROOT ISA EVENT; END The service model root event class branches into two subclasses: a history event class and an impact event class. History event class The history event class, SMC_STATE_CHANGE, is an internal event class used to trace the status changes of components. Figure 62 shows the BAROC definition of the SMC_STATE_CHANGE class, which is located in the state.change.baroc file. Figure 62 SMC_STATE_CHANGE definition MC_EV_CLASS: SMC_STATE_CHANGE ISA EVENT DEFINES { mc_smc_id: STRING, dup_detect=yes ; smc_status: SIM_NOTIFICATION_STATUS; smc_previous_status: SIM_NOTIFICATION_STATUS; msg: default='a Service Management Component status has changed'; mc_smc_impact: default=2; }; END 330 BMC Impact Solutions Service Modeling and Publishing Guide

345 Impact event class Events of class SMC_STATE_CHANGE are automatically generated and associated with their component by the cell. As history events, they are not used in the status computation process. Impact event class The MC_SMC_EVENT internal event class should be used as the abstract class when abstracting raw events into service model events. The BAROC definition of the class follows. Figure 63 shows the BAROC definition of the MC_SMC_EVENT class, which is located in the mc_sm_root.baroc file. Figure 63 MC_SMC_EVENT definition MC_EV_CLASS: MC_SMC_EVENT ISA MC_SMC_ROOT DEFINES { mc_smc_impact : default = 1; component_sub_type: STRING; component_name: STRING; }; END Events of class MC_SMC_EVENT, or any custom subclass of that class, are not used in the status computation process. Appendix B Default service model data classes 331

346 Impact event class 332 BMC Impact Solutions Service Modeling and Publishing Guide

347 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index A access rights to service model objects 100 Access Server component type 27 active relationship defined 78 setting as 82 Activity component type 26 Activity Decision component type 26 Activity End component type 26 Activity Interaction component type 26 Activity Manual component type 26 Activity options 82 Activity Start component type 26 Add to Saved Finds button 72 Advanced Find tab 74 algorithm, quorum 129 alias entering in component instance 64 alias formulas conditional operators 88 creating 86 functions in 89 analyzing relevance of events 11 Application component type 27 Application Infrastructure component type 27 Application Service component type 31 Application System component type 27 applications, using with extended data models 157 AR System server using with extended data models 157 ARDBC plug-in 214 Atrium Publish environments parameters for 255 attributes generating fields for AR System 157 automated publishing 53, 296 AutomatedPublish configuration parameter 230 AutomatedPublishRetryPeriod configuration parameter 229, 230 B blackout status described 24 BMC Atrium Configuration Management Database described 46 exporting SIM class definitions from 250 BMC Impact Portal monitoring service events 111 BMC Impact Publishing Server generating events for 181 BMC Impact Publishing Server CLI command summary common options for commands configuring 234?? configuring error tracing 241 error exit codes 245 error tracing, configuring 241 pclassinfo command 249?? pcli.trace file 241, 244 pinit command 261?? plog command 265??, 281?? plogdisplay command 266?? pscontrol stop command 278 pserver command 280 publish command 283?? BMC Impact Publishing Server service stopping with pcontrol stop CLI command 278 BMC Impact Solutions using new classes 158 BMC Software, contacting ii BMC.ASSET data set 103 BMC.IMPACT.PROD data set 54, 103 BMC_Activity component class 26 BMC_Application component class 27 BMC_ApplicationInfrastructure component class 27 BMC_ApplicationService component class 31 BMC_ApplicationSystem component class 27 BMC_BaseElement BAROC definition 307 enumerations 313 slot definitions 310, 315 BMC_BusinessProcess component class 26 BMC_BusinessService component class 26 BMC_CDROMDrive component class 31 BMC_Cluster component class 27 BMC_ComputerSystem component class 27, 28, 29, 30, 31 BMC_ConnectivityCollection component class 27 BMC_DataBase component class 26 BMC_DataBaseStorage component class 32 BMC_DiskDrive component class 31 Index 333

348 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z BMC_DiskPartition component class 32 BMC_FileSystem component class 32 BMC_FloppyDrive component class 31 BMC_HardwareSystemComponent component class 31 BMC_Impact data class 313 enumerations 316 BMC_IPConnectivitySubnet component class 27 BMC_IPXConnectivityNetwork component class 27 BMC_LAN component class 27 BMC_LNsCollection component class 27 BMC_LNsCollection component type 27 BMC_LocalFileSystem component class 32 BMC_LogicalSystemComponent component class 32 BMC_Mainframe component class 29 BMC_Media component class 31 BMC_Monitor component class 29 BMC_OperatingSystem component class 32 BMC_Organization component class 27 BMC_PROPOGATION_MAP defined 321 slots 321 BMC_RemoteFileSystem component class 32 BMC_SIM_ALIAS data class 323 BMC_Software component class 32 BMC_SoftwareServer component class 28, 29, 30, 31 BMC_STATUS_COMPUTATION data class 317 BMC_STATUS_PROPOGATION data class 319 BMC_SystemResource component class 32 BMC_SystemSoftware component class 32 BMC_TapeDrive component class 31 BMC_UPS component class 31 BMC_UserCommunity component class 27 BMC_VirtualSystem component class 31 BMC_VirtualSystemEnabler component class 32 BMC_VMWare component class 32 BMC_WAN component class 27 Business Process component type 26 Business Service component type 26 C CD ROM Drive component type 31 cell add or change name 68 assigning related component instances to 83 determining topology 14 field 63 initializing with pinit command initializing with service model data 261 list of cell names 63 reinitializing 209 SIM, comparing SIM class definitions 252 unassigned 63 cell alias about 193 chart illustrating 196 Class Manager Console 158 classes IPS_CONFIG 186 IPS_ERROR 191 IPS_EVENT 184 CLI for BMC Impact Publishing Server close, action command for penv 254 Cluster component type 27 color setting active border 152 setting selected background 152 command options pclassinfo 249 pinit 253, 262, 269 plog 265, 281 plogdisplay 267 pscontrol stop 278 pserver 280 publish 282, 284 commands mposter 37 msend 37 pclassinfo 249 penv 252 penv, action commands 254 pinit 261 plog 265, 281 plogdisplay 266 pposter 268 pscontrol stop 278 pserver 280 publish 283 common 245 Common Data Model (CDM) SIM-qualified classes of 46 Communication Server component type 28 comparing published to new 106 component classes BMC_Activity 26 BMC_Application 27 BMC_ApplicationInfrastructure 27 BMC_ApplicationService 31 BMC_ApplicationSystem 27 BMC_BMCComputerSystem 27, 28, 29, 30, 31 BMC_BusinessProcess 26 BMC_BusinessService 26 BMC_CDROMDrive 31 BMC_Cluster 27 BMC_ComputerSystem 27, 28, 29, 30, 31 BMC_ConnectivityCollection 27 BMC_DataBase 26 BMC_DataBaseStorage 32 BMC_DiskDrive 31 BMC_DiskPartition 32 BMC_FileSystem BMC Impact Solutions Service Modeling and Publishing Guide

349 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z BMC_FloppyDrive 31 BMC_HardwareSystemComponent 31 BMC_IPConnectivitySubnet 27 BMC_IPXConnectivityNetwork 27 BMC_LAN 27 BMC_LNsCollection 27 BMC_LocalFileSystem 32 BMC_LogicalSystemComponent 32 BMC_Mainframe 29 BMC_Media 31 BMC_Monitor 29 BMC_OperatingSystem 32 BMC_Organization 27 BMC_RemoteFileSystem 32 BMC_SoftwareServer 28, 29, 30, 31 BMC_Sofware 32 BMC_SystemResource 32 BMC_SystemSoftware 32 BMC_TapeDrive 31 BMC_UPS 31 BMC_UserCommunity 27 BMC_VirtualSystem 31 BMC_VirtualSystemEnabler 32 BMC_VMWare 32 BMC_WAN 27 component instances access to 100 assigning related to cells 83 associating with events 86 copying 69 creating 61 creating multiple copies 62 deleting 70 determining dependencies 10 editing 66 exporting 123 finding existing 71 hide 69 relationship state 35 setting icon colors and labels 152 viewing properties 65 component status computation model 25 computing 126 description of 24 component types 23 Access Server 27 Activity 26 Activity Decision 26 Activity End 26 Activity Interaction 26 Activity Manual 26 Activity Start 26 Application 27 Application Infrastructure 27 Application Service 31 Application System 27 BMC_LNsCollection 27 Business Process 26 Business Service 26 CD ROM Drive 31 Cluster 27 Communication Server 28 Computer System 28 Configuration Management Agent 28 Connectivity Collection 27 Database 26 Database Server 28 Database Storage 32 Disk Drive 31 Disk Partition 32 DNS Server 28 File Server 28 File System 32 Firewall 28 Floppy Drive 31 FTP Server 28 Gateway 28 Hardware System Component 31 Hub 28 Input/Output Device 28 IP Connectivity Network 27 IP Connectivity Subnet 27 JBOD 28 LAN Network 27 Layer 3 Switch 28 LDAP Server 29 Load Balancer 29 Local File System 32 Logical System Component 32 Mail Server 29 Mainframe 29 Media 31 Message Server 29 Mobile User Device 29 Monitor 29 Operating System 32 Organization 27 Print Server 29 RAID Storage Device 29 Remote File System 32 Resource Server 29 Router 29 SAN Bridge 29 SAN Director 30 SAN Hub 30 SAN Router 30 SAN Switch 30 Security Server 30 Server 30 Software 32 Software Server 30 Storage 30 Switch 30 Index 335

350 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z System Resource 32 System Software 32 Tape Drive 31 Tape Library 30 Telnet Server 30 Transaction Server 30 UDDI Server 30 Uninterruptible Power Supply (UPS) 31 User Community 27 Virtual System 31 Virtual System Enabler 32 VMware 32 WAN Network 27 Web Cache 31 Web Server 31 Computer System component type 28 computing status, of a component 126 Conditional Find tab 75 conditional operators in alias formulas 88 configuration activities for administrators associating custom icons with service model component classes 159 Configuration Management Agent component type 28 configuration parameters AutomatedPublish (publishing server) 230 AutomatedPublishRetryPeriod 229, 230 InitEffectivelyMgmtData 229, 230 configuring BMC Impact Publishing Server CLI 234?? error tracing, BMC Impact Publishing Server CLI 241 Connectivity Collection component type 27 Console Navigation Tree add a component to 113 adding a folder 111 copying a folder 112 dockable window 111 moving a folder 112 permissions for folders 112 refreshing 114 removing a folder 113 renaming a folder 111 copy component instances 69 set options for 154 creating alias formulas 86 component instances 60 multiple copies of component instances 62 relationships 79 custom icons, associating with service model component classes 159 customer support iii D data classes BMC_BaseElement, BAROC definition 307 BMC_Impact 313 BMC_PROPOGATION_MAP 321 BMC_SIM_ALIAS 323 BMC_STATUS_COMPUTATION 129, 317 BMC_STATUS_PROPOGATION 319 extending 23 file location 306 mapping 322 relationship 306 service model relationships 313 service model, overview of 306 SEVERITY_TO_STATUS 322 status related 306 Database component type 26 Database Server component type 28 Database Storage component type 32 datasets BMC.ASSET 104 BMC.IMPACT.PROD 104 defined 46 for Atrium Publish environments 197 date and time formats, setting 153 decreasing relationship policy 82 deleting component instance 70 event alias associations 90 relationships 85 Views 116 Direct Feed for service model data 21 Direct Publish environments parameters for 258 direct relationship policy 82 discovery tools 60 Disk Drive component type 31 Disk Partition component type 32 DNS Server component type 28 dockable windows Console Navigation Tree 111 Find 72 Pan and Zoom 119 repositioning 122 Template 62 undocking 122 documenting extensions 163 drawing relationships 79 dynamic prioritization final priority 147 impacts priority 146 overview 43 priority propagators 146 self priority BMC Impact Solutions Service Modeling and Publishing Guide

351 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z E editing component instances 66 event alias associations 90 in model/not in model setting 67 multiple component instances 68 multiple objects 67 relationships 84 embedded Help options 154 error exit codes for BMC Impact Publishing Server CLI 245 error messages modifying 110, 178 event alias associations creating 86 deleting 90 editing 90 testing 102 event classes 328 history 330 impact 324, 325, 326, 331 events associating to component instances 86 generating publishing 181 missing, described 12 monitoring 110 examples pclassinfo penv 258 pinit plog 265, 281 plogdisplay 267 publish 284 expansion handles in relationships 120 exploring paths in relationships 120 exporting component instances 123 SIM class definitions from BMC Atrium CMDB 250 extending Common Data Model BMC applications and 157 BMC Impact Solutions and 158 documenting 163 F file location of data classes 306 File Server component type 28 File System component type 32 files pcli.trace 241, 244 pclient.conf 234 pserver.trace 241 pserver.trace (configure) 241 Find command configuring results pane 73 filtering the results 73 relationships 81 Find, Advanced 74 Find, Conditional 75 finding component instances 71 relationships 72 Firewall component type 28 Floppy Drive component type 31 FTP Server component type 28 functions in alias formulas 89 in status computation 126 G Gateway component type 28 General tab 62 generating publishing events 181 Go to Component button 74 grab hand in View 119 H Hardware System Component component type 31 hiding component instance 69 dockable windows or View window 61 history event class 330 home cell about 193 home cell alias about 193 Hub component type 28 I icons custom, associating with user-defined classes in SME 159 identifying critical events 11 impact event class 324, 325, 326, 331 IMPACTED component status, described 24 import service model data 123 important component 146 in model, defined 54 inactive relationship, defined 78 increasing relationship policy 82 info, action command for penv 255 init, action command for penv 255 InitEffectivelyMgmtData configuration parameter 229, 230 initializing cells with pinit command Input/Output Device component type 28 IP Connectivity Subnet component type 27 IPS_CONFIG class 186 Index 337

352 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z IPS_ERROR class 191 IPS_EVENT class 184 IPX Connectivity Network component type 27 J JBOD (Just a Bunch Of Disks) component type 28 L LAN Network component type 27 Layer 3 Switch component type 28 LDAP Server component type 29 line weight, for relationships 153 lines styles, for relationships 153 Load Balancer component type 29 Local File System component type 32 log files setting preferences for 155 log, publishing viewing with plog command 265 logging on BMC Impact Service Model Editor 59 Logical System Component component type 32 M Mail Server component type 29 Mainframe component type 29 Match Attributes box for event alias association 87 mc_root_internal.baroc 314 mc_root_redef.baroc 328 MC_SM_COMPONENT data class, BAROC definition 308 mc_sm_event_ mapping.baroc 307 mc_sm_object.baroc 307 mc_sm_root.baroc 307 MC_SMC_EVENT data class BAROC definition 324, 325, 326, 331 Media component type 31 Message Server component type 29 MINOR IMPACT component status, described 24 missing events 12 Mobile User Device component type 29 Monitor component type 29 mposter command 37 msend command 37 N non-impact relationships, showing 122 not in model defined 54 setting in component instance 63 O OK component status, described 24 Open Saved Finds button 72 open, action command for penv 255 opening, Views 116 Operating System component type 32 Options command 152 Organization component type 27 Output Preview option 69 P Pan and Zoom dockable window 119 parameters for Arium Publish environments 255 for Direct Publish environments 258 Paste Multiple Components dialog box 69 pclassinfo command 249?? examples options pcli.trace 241 pcli.trace file 241, 244 pclient.conf file configuring Impact Publishing Server CLI 234 location 234 penv command 252 pinit command 261?? examples options, required 262 syntax 262 plog command 265??, 281?? examples 265, 281 syntax 265, 281 plogdisplay command 266?? examples 267 options 267 return codes 268 syntax 266 pposter CLI command 268 Print Server component type 29 priority propagators 146 product support iii promotion all instances 105 deleting instances 71 guidelines 104 overview 52 requirements before 104 status message 106 step-by-step instructions 105 submitting 104 verifying status 107 promotion of service model 103 provider relationship, described BMC Impact Solutions Service Modeling and Publishing Guide

353 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z pscontrol stop command 278 options 278 syntax 278 pserver command 280 options 280 syntax 280 pserver.conf file configuration parameters 205 pserver.trace file 241 publish command 283?? command options 282, 284 examples 282, 284 syntax 283 Publish History command 108, 177 publishing automated 53, 296 changing recommended actions 110, 178 viewing history 108, 177 publishing large service models 293 publishing log viewing with plog command 265 Q query builder in Find 76 quick expansion arrows 61 R RAID Storage Device component type 29 refresh View 121 regional preferences, setting 153 reinitializing a cell 209 relationship legend 122 relationship policy, options defined 82 relationships active 78 creating 79 define line styles for 153 deleting 85 drawing 79 example View 83 expansion handles 120 exploring paths 120 finding 72 inactive 78 legend of types of 122 selecting 80 showing non-impact 122 state 35 state values 35 status propagation models 36 testing 102 updating 84 Remote File System component type 32 renaming Views 116 repositioning objects in a View 118 Reset button in Find 74 Resource Server component type 29 return codes plogdisplay 268 Router component type 29 S SAN Bridge component type 29 SAN Director component type 30 SAN Hub component type 30 SAN Router component type 30 SAN Switch component type 30 save a search statement 72 component instances 64 Views 115 Security Server component type 30 selecting multiple objects 67 relationships 80 Server component type 30 service components types 26 service model class hierarchy 305 composition 17 data classes, overview of 306 Direct Feed 21 internals of 305 objects, access to 100 promotion 103 publishing large 293 service model components computing status of 126 status colors, default 24 status computation 25 status values 24 service model relationships data classes 313 defined 34 ServiceModelSet class attribute, calculation of relationship values 204 set, action command for penv 255 setting options 152 regional preferences 153 SEVERITY_TO_STATUS data class 322 showing topology views 122 SMC_STATE_CHANGE data class BAROC definition 330 Software component type 32 Software Server component type 30 source file Index 339

354 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z for pposter CLI command 270 state_change.baroc file 330 status list of default values for components 24 Status and Alias tab 63 status computation functions 129 model 25 model anatomy 129 of components 25 status propagation models for relationships 36 in BMC Impact Service Model Editor 133 STATUS_COMPUTATION data class, BAROC definition 317, 318 slots 317, 318 stopping BMC Impact Publishing Server service 278 Storage component type 30 support, customer iii Switch component type 30 syntax pclassinfo 249, 253 pinit 262 plog 265, 281 plogdisplay 266 pscontrol stop 278 pserver 280 publish 283 System Resource component type 32 System Software component type 32 T Tape Drive component type 31 Tape Library component type 30 technical support iii Telnet Server component type 30 topology views configuring 156 showing 122 trace configuration file BMC Impact Publishing Server CLI 241 Transaction Server component type 30 User Community component type 27 user groups default rights 100 V verifying promotion status 107 Views adjusting focus in 118 and user accounts 115 deleting 116 grab and move objects in 119 opening 116 refreshing 121 rename 116 reposition objects in 118 saving 115 setting appearance options 154 visual cues in 117 zoom 118 Virtual System component type 31 Virtual System Enabler component type 32 visual cues in a View 117 VMware component type 32 W WAN Network component type 27 WARNING status, described 24 Web Cache component type 31 Web Server component type 31 weighted cluster status model 25 wildcards using with Find command 72 Z zoom in View 118 U UDDI Server component type 30 UNAVAILABLE component status, described 24 undocking dockable windows 122 Uninterruptible Power Supply (UPS) component type 31 UNKNOWN status described 24 user accounts views BMC Impact Solutions Service Modeling and Publishing Guide

355 Notes

356 *97725* *97725* *97725* *97725* *97725*