Microsoft Dynamics CRM

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1 Microsoft Dynamics CRM Positioning & overview Short version

2 Agenda Microsoft Dynamics CRM - Positioning Microsoft Dynamics CRM - Functions at a glance Benefits and references

3 Microsoft Dynamics CRM - Positioning

4 Microsoft Dynamics CRM - Positioning Simplicity Flexibility Profitability We need a solution which enables us to complete our tasks more easily. We need a solution that can be adapted flexibly to suit our requirements. We need a solution which can be easily managed and controlled economically by the IT department. Comprehensive analyses Performance & scalability xrm framework (extensibility) , # 4

5 Microsoft Dynamics CRM - Positioning Microsoft Dynamics CRM is tailored to your work processes to your company to your IT requirements Easy operation for every user role Perfect Outlook integration Offline use with no extra costs Simple adaptation to your specific needs Effective workflows and processes Informative reports Quick and easy provisioning and maintenance Modern web service architecture Integrates into other Microsoft and third-party systems Simplicity Flexibility Profitability Comprehensive analyses Performance & scalability xrm framework (extensibility) , # 5

6 Microsoft Dynamics CRM - Positioning Flexible selection options in the use and operation of the solution Owner-operator Hosting operation from service provider , # 6

7 Microsoft Dynamics CRM - Positioning Microsoft Dynamics CRM Mobile: Provision of Microsoft Dynamics CRM in your users preferred environment ipad iphone Blackberry Android Windows 6.5 / 7 Online and offline availability , # 7

8 Microsoft Dynamics CRM - Positioning Highlights of Microsoft Dynamics CRM Close Microsoft Office integration Native Outlook client Seamless integration into MS Office applications Stable workflow functions User guidance tailored to business users Flexibility for use across departments and systems Seamless remote functions Stable offline solution Standardised user interface and technology, both online and offline Many access options via mobile devices Simple adaptation and integration Web services-based open API for simple integration Simple adaptation and configuration thanks to flexible architecture Flexible installation options Standardised codebase for on-premise, on-demand and hybrid installations Internal hosting for maximum flexibility and control , # 8

9 Microsoft Dynamics CRM - Positioning Features of Microsoft Dynamics CRM Over 2 million users in over 80 countries and using over 40 languages Over 30,000 clients, from small businesses to enterprises Over 1,200 software and service partners with Microsoft Dynamics CRM expertise Over 100 service providers for hosted Microsoft Dynamics CRM solutions Regional data centres in the USA, EMEA and APAC for CRM Online Multi-tenant architecture for Cloud and on-premise installations Standardised development basis for Cloud and on-premise offers for integration and extension High ROI helps clients to achieve higher benefits , # 9

10 Microsoft Dynamics CRM - Functions at a glance

11 Microsoft Dynamics CRM - A comprehensive CRM suite Day-to-day business Appointment management and task allotment, contact and activity management Campaign/trade fair Company & contact management, search function Activity & task management Calendar function Correspondence, mail merge, serial s Notes & attachments Enquiry/call for tenders Lead Qualif- Sales opportunity Sales Client Service & Loyal customer ication process support Marketing Sales Service Campaign planning and management Selection and list management Campaign templates Campaign implementation Response management Lead management Sales opportunity management Distribution area management Sales processes & sales planning Drawing up quotations & order management Product catalogue Sales literature Competitor info Support requests Problem-solving (knowledge database) Queue management (Auto response ) Service contracts Deployment planning Authorisations, categorisations, notifications, escalations, workflow management, analyses , # 11

12 Microsoft Dynamics CRM 2011 Screenshot Example: Perfect Outlook integration , # 12

13 Microsoft Dynamics CRM - Screenshot Example: Customer lists in the Outlook client , # 13

14 Microsoft Dynamics CRM - Screenshot Example: Analysis dashboard , # 14

15 Microsoft Dynamics CRM - Benefits and references

16 Microsoft Dynamics CRM - Benefits The benefits of Microsoft Dynamics CRM view of your customers More productivity More flexibility Successful projects Create comprehensive Enable your users to work Use technology as an Achieve project goals transparency throughout more productively, by accelerator for change and faster and with fewer the company. allowing them to new developments. additional costs a CRM concentrate on your solution with a positive ROI. customers , # 16

17 Microsoft Dynamics CRM maihiro add-ons maihiro provides extensions for your project which offer added value and act as project accelerators. 1 Complete (process) integration of ec-messenger into Microsoft Dynamics CRM for universal processing incl. data recovery. 2 Integration of the Net Promoter Score (NPS ) to map relational or transactional customer satisfaction ratings based on a scientific method. 3 Geographical tour planning for route optimisation for planned customer visits 4 maiconnect SAP - The pre-configured integration of Microsoft Dynamics CRM and SAP ERP , # 17

18 Microsoft Dynamics CRM - Summary

19 Microsoft Dynamics CRM Summary Microsoft Dynamics CRM is an easy-to-use, flexible, adaptable CRM solution that can be operated cost-effectively and which combines comprehensive analysis options, opportunities for mapping processes, performance and scalability, and simple extensibility for customer-specific requirements. The solution can be operated both within your own company (onpremise) and in the Cloud (ondemand / Microsoft CRM Online ), and offers access options via Internet Explorer, mobile devices and via the Outlook client (offline capability) , # 19

20 Thank you for your attention! People Processes Technologies maihiro The essence of CRM , # 20

21

22 Imprint Germany maihiro GmbH Osterfeldstr Ismaning near Munich T F Geschäftsstelle Hamburg Ruhrstr. 11A Hamburg T F Austria maihiro GmbH Tech Gate Vienna Donau-City-Str Vienna T F maihiro GmbH. All rights reserved. All the content of this document is the intellectual property of maihiro GmbH. This content may only be used and the intellectual property rights to the content may only be transferred with the written permission of maihiro GmbH. The content of this publication is made available by maihiro GmbH. It is non-binding, is intended for information purposes only and may be altered without prior notice. maihiro GmbH accepts no liability and offer no guarantee in relation to errors or omissions in this document. There shall be no further liability arising from the information contained in this publication , # 22

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