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1 Overview ACT! Pro ACT! Premium ACT! Premium SQL Salesforce Group Salesforce Pro Salesforce Enterprise On-Demand (cloud) Deployment On-Site (own the product) Concurrent User License Custom Reporting Web browser Interface Database Supported Open Source Pricing ACT! Pro ACT! Premium ACT! Premium SQL Salesforce Group Salesforce Pro Salesforce Enterprise On-site product fee $270 per user license $550 per user license $660 per user license N/A N/A N/A Monthly Cloud Product Fee N/A N/A N/A $25/user/month $65/user/month $125/user/month Setup Fee Minimum 5-User Purchase No No No No No No Unlimited Users 10 User Maximum 5 User Maximum On-site: Unlimited On-site: Unlimited On-site: Unlimited 12GB 12GB 12GB Features ACT! Pro ACT! Premium ACT! Premium SQL Salesforce Group Salesforce Pro Salesforce Enterprise Campaigns Marketing Lists Mass s Mobile Access * * * Field Service and Scheduling Cases/Issues/tickets MS Exchange Integration Customer Self-service Portal Case Escalation Queues Knowledgebase Territory Management Workflow Microsoft Excel Integration (Ad-Hoc Reporting) Crystal Reports Microsoft Word Integration Standard and Ad-Hoc Reports Web Services Integration Offline Data Access *Subscription fee's apply
2 Overview Salesforce Professional Salesforce Enterprise Dynamics CRM Pro Dynamics CRM Pro+ On-Demand (cloud) Deployment On-Premise Deployment Full CRM Suite Custom Reporting Highly Configurable Web browser Interface Outlook Plugin interface Dedicated Database Pricing Salesforce Professional Salesforce Enterprise Dynamics CRM Pro Dynamics CRM Pro+ Monthly Product Fee $65/user/mo $125/user/mo $34/user/mo $59/user/mo Setup Fee Minimum 5-User Purchase Unlimited Users 1GB/user Additional storage 1GB/user Additional storage 5GB**/user Additional 20GB**/user Additional Features Salesforce Professional Salesforce Enterprise Dynamics CRM Pro Dynamics CRM Pro+ Account, Contact, Opportunity, and Activity Mgmt Campaigns Marketing Lists Mass s Mobile Access * * Leads Field Service and Scheduling Cases/Issues Case Escalation Queues Knowledgebase Document Management Notes and Attachments Data Validation Quotes Product Catalog Territory Management Microsoft Excel Integration (Ad-Hoc Reporting) Microsoft Word Integration Standard and Ad-Hoc Reports Microsoft Windows Live ID Security Web Services Integration Instant Messaging Presence Conversion to On-Premise available Data Migration Offline Data Access ** *Salesforce Mobile Lite is available with pirchase of Salesforce Pro subscription. Pro users may also purchase the full mobile version for $50/user/month **Available at an additional fee
3 Salesforce.com vs. Oracle CRM On Demand Overview Salesforce Professional Salesforce Enterprise Oracle CRM OD Standard Oracle CRM OD Enterprise On-Demand (cloud) Deployment On-Premise Deployment Full CRM Suite Custom Reporting Highly Configurable Web browser Interface Outlook Plugin interface Dedicated Database Pricing Salesforce Professional Salesforce Enterprise Oracle CRM OD Standard Oracle CRM OD Enterprise Monthly Product Fee $65/user/mo $125/user/mo $75/user/mo $125/user/mo Setup Fee Minimum 5-User Purchase Unlimited Users 20MB/user in 1GB increments for $3,000.00/GB/yr 20MB/user in 1GB increments for $3,000.00/GB/yr 45MB/user in 300MB increments for $10.00/Month 60MB/user in 300MB increments for $10.00/Month
4 Features Salesforce Professional Salesforce Enterprise Oracle CRM OD Standard Oracle CRM OD Enterprise Account, Contact, Opportunity, and Activity Mgmt Campaigns Marketing Lists Mass s Mobile Access ** ** Leads Field Service and Scheduling Cases/Issues Case Escalation Queues Knowledgebase Document Management Notes and Attachments Data Validation Quotes Product Catalog Territory Management Microsoft Excel Integration (Ad-Hoc Reporting) Microsoft Word Integration Standard and Ad-Hoc Reports Microsoft Windows Live ID Security Web Services Integration Instant Messaging Presence Conversion to On-Premise available Data Migration Offline Data Access * *Available at an additional fee. **Salesforce Mobile Lite is available for free, with purchase of Salesforce Professional subscription. Salesforce Pro users may also purchase the Full Mobile version for $50/user/month.
5 Overview SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise ACT! Pro ACT! Premium ACT! Premium SQL On-Demand (cloud) Deployment On-Site (own the product) On-Premise Deployment web web web windows win/web win/web Concurrent User License Custom Reporting Web browser Interface Database Supported Open Source Pricing SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise ACT! Pro ACT! Premium ACT! Premium SQL On-site product fee N/A N/A N/a $270 per user license $550 per user license $660 per user license Monthly Cloud Product Fee $30/user/mo $45/user/mo $60/user/mo N/A N/A N/A Setup Fee Minimum 5-User Purchase Partners can sell less than 5 users Partners can sell less than 5 users Partners can sell less than 5 users no no no Unlimited Users 10 user maximum On-site: Unlimited On-demand: 1 GB or 20 mb/user On-site: Unlimited On-demand: 1 GB or 20 mb/user On-site: Unlimited On-demand: 1 GB or 20 mb/user On-site: Unlimited On-site: Unlimited On-site: Unlimited Features SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise ACT! Pro ACT! Premium ACT! Premium SQL Campaigns Marketing Lists Mass s Mobile Access * * * Field Service and Scheduling Cases/Issues/tickets MS Exchange Integration Customer Self-service Portal Case Escalation Queues Knowledgebase Territory Management Microsoft Excel Integration (Ad-Hoc Reporting) Crystal Reports Microsoft Word Integration Standard and Ad-Hoc Reports Web Services Integration Offline Data Access
6 Overview SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise Goldmine Standard Goldmine Corporate Goldmine Enterprise On-Demand (cloud) Deployment On-Site (own the product) On-Premise Deployment web web web windows windows windows Concurrent User License Custom Reporting Web browser Interface Database Supported Open Source Pricing SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise Goldmine Standard Goldmine Corporate Goldmine Enterprise On-site product fee N/A N/A N/a $275 per user license $595 per user license $995 per user license Monthly Cloud Product Fee $30/user/mo $45/user/mo $60/user/mo N/A N/A N/A Setup Fee Yes; also must pay for yearly maintenance in order to buy new licenses or upgrade(20% of total cost per year) Yes; also must pay for yearly maintenance in order to buy new licenses or upgrade(20% of total cost per year) Yes; also must pay for yearly maintenance in order to buy new licenses or upgrade(20% of total cost per year) Minimum 5-User Purchase Partners can sell less than 5 users Partners can sell less than 5 users Partners can sell less than 5 users 5 user minimum 5 user minimum 5 user minimum Unlimited Users On-site: Unlimited On-demand: 1 GB or 20 mb/user On-site: Unlimited On-demand: 1 GB or 20 mb/user On-site: Unlimited On-demand: 1 GB or 20 mb/user On-site: Unlimited On-site: Unlimited On-site: Unlimited Features SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise Goldmine Standard Goldmine Corporate Goldmine Enterprise Campaigns Marketing Lists Mass s Mobile Access * * * Field Service and Scheduling Cases/Issues/tickets MS Exchange Integration Customer Self-service Portal Case Escalation Queues Knowledgebase Territory Management Microsoft Excel Integration (Ad-Hoc Reporting) Crystal Reports Microsoft Word Integration Standard and Ad-Hoc Reports Web Services Integration Offline Data Access
7 Overview SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise SalesLogix Standard SalesLogix Advanced SalesLogix Premier On-Demand (cloud) Deployment On-Site (own the product) On-Premise Deployment web web web web/windows web/windows web/windows Concurrent User License $$ $$ $$ Restricted Access License $$ $$ $$ Custom Reporting Web browser Interface Database Supported Open Source Pricing SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise SalesLogix Standard SalesLogix Advanced SalesLogix Premier On-site product fee N/A N/A N/a $795 per user license $2995 CRM Server (one time fee) $995 per user license $5995 CRM Server (one time fee) $1095 per user license $8995 CRM Server (one time fee) Monthly Cloud Product Fee $30/user/mo $45/user/mo $60/user/mo N/A $49-65/user/mo for SalesLogix cloud ^ N/A Setup Fee Minimum 5-User Purchase Partners can sell less than 5 users Partners can sell less than 5 users Partners can sell less than 5 users None None; 5 user minimum for Cloud None Unlimited Users 1 GB or 20 mb/user 1 GB or 20 mb/user 1 GB or 20 mb/user On-site: Unlimited 100GB/ 50 users $600/yr/additional 100GB On-site: Unlimited Features SugarCRM Pro SugarCRM Corporate SugarCRM Enterprise SalesLogix Standard SalesLogix Advanced SalesLogix Premier Campaigns Marketing Lists Mass s Mobile Access * * * Field Service and Scheduling Cases/Issues/tickets MS Exchange Integration $$ $$ Customer Self-service Portal $$ Case Escalation Queues Knowledgebase Territory Management Microsoft Excel Integration (Ad-Hoc Reporting) Crystal Reports Microsoft Word Integration Standard and Ad-Hoc Reports Web Services Integration Offline Data Access *iphone Client Free, Blackberry and Droid clients coming soon *iphone Client Free, Blackberry and Droid clients coming soon ^SalesLogix Cloud is it's own freestanding platform and is available for SalesLogix Advanced edition
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