Vigil Client Software v5.00. User s Guide October 2007

Transcription

1 Vigil Client Software v5.00 User s Guide October 2007

2 Table of Contents VIGIL CLIENT SOFTWARE V USER S GUIDE... 1 TABLE OF CONTENTS INTRODUCTION SYSTEM REQUIREMENTS FEATURES INSTALLATION SPECIAL WINDOWS INSTALLATION NOTICE INSTALLATION UNINSTALL OPERATION SERVERS WINDOW Adding a Server DVR Settings Remote Register CAMERA LISTS Groups Tab Sites Tab Audio Tab POS Data (Live) Tab LIVE VIEWER WINDOW Recording Modes PTZ Camera Controls SEARCHING VIDEO FOOTAGE VIDEO SEARCH RESULTS SEARCHING POS DATA POS DATA SEARCH RESULTS Creating and Running a Custom Search PLAYBACK WINDOW Synchronized Multi-Screen Playback Smart Search Zoom Adjust Image Markers Cache Audio Playback EXPORTING FOOTAGE Exporting Images Exporting Video Printing a Still Image SETTINGS Startup Tab Live Tab Search / Playback Tab Alarms Tab CSI Technologies Vigil Client Software - User s Guide Page 2

3 Hardware Tab Destinations Tab Audio Tab Chat Tab Sitemaps Tab Transcoder Tab SERVER ALARMS EXPORT FILE BROWSER SITE MAP VIDEO AUTHENTICATION LOCAL SOFTWARE UPDATE SITE MAP DESIGNER SITE MAP DESIGNER ICONS AND BUTTONS SITE MAP/HOT SPOT PROPERTIES LANGUAGE SWITCHER TROUBLESHOOTING CONTACT INFORMATION CSI Technologies Vigil Client Software - User s Guide Page 3

4 1 Introduction This guide describes the installation and operation of CSI Technologies Vigil Client Software. This version of User s Guide is current to Version 5.00 of Vigil Client. Vigil Client is a powerful, yet easy-to-use, software package for remotely viewing and saving footage from DVRs running Vigil Server. You can retrieve and play stored footage, create video clips and images, and then store or print those clips and pictures. CSI Technologies ( produces enterprise class DVRs and state-of-the-art surveillance software. CSI Technologies Vigil Client Software - User s Guide Page 4

5 2 System Requirements PC Feature Minimum Recommended Operating System Windows 98 Windows 2000 SP4 Windows XP SP2 CPU 850MHz 1.5GHz RAM 256MB 512MB HDD Size 5GB 10GB HDD Transfer Rate DMA 66MHz DMA 133MHz Note: Vigil Client will only run on Windows platforms that support DirectX 7.01 or higher. Run DxDiag.exe to view the version of DirectX that is currently installed. CSI Technologies Vigil Client Software - User s Guide Page 5

6 3 Features Feature Search Quick Search Regular Playback Scroll-bar Playback Current Frame Video Cueing Save Footage Save Picture Full Screen Live Viewer Details Retrieve a list of stored footage for specified cameras from a start date/time to an end date/time Retrieve a list of all footage for the past 1 8 hours Scan through recorded footage using play/pause buttons Use a scroll-bar to locate footage by dragging to a desired location, or skim ahead or back 1 or 10 frames per click See the frame number, frame count, frame size (in KB), and frame time/date for the currently displayed frame Cue video to a specified date/time or frame number Save the currently displayed video footage in AVI or MJPG format Save the currently displayed frame in JPG or BMP format View footage or pictures at their full resolution with the click of a button View up to 32 video feeds at once; see the site name, camera name, and local time/date for each live video feed; with the client/server, view feeds for multiple sites at once CSI Technologies Vigil Client Software - User s Guide Page 6

7 4 Installation 4.1 Special Windows Installation Notice Warning: During the installation you may get a Windows File Protection and/or a Windows Logo testing notice. Please follow the following instructions when this happens. Failure to do so can result in a non-functioning software installation. Click Continue Anyway Click Cancel Click Yes CSI Technologies Vigil Client Software - User s Guide Page 7

8 4.2 Installation Click Yes To load Vigil Client you must have 80MB of free space on your hard drive: 40MB to load and 40MB once loaded. Note: To update an existing version of Vigil Client, use the Vigil Client update (VGL) file instead of the Vigil Client install package (EXE). If you downloaded your install kit for Vigil Client, simply double-click the EXE file that you downloaded to begin the installation. If you are installing from CD, load it in your CD-ROM drive and run the EXE on it. Navigate through the installation screens as follows: Install Screen Preparing to Install/InstallShield Wizard Customer Information/Application Privileges Program Options Review Settings Details Decompresses and loads the InstallShield files and wizard. Type in a user and company name (required fields). Select whether to install Vigil Client for all users or for only the current user. Allows for selection of optional installation components, such as the DV player, video CODECs, help files, and the Site Map Designer. The default selections are recommended. Summarizes installation settings. Once you are satisfied, press Next. CSI Technologies Vigil Client Software - User s Guide Page 8

9 Progress/Complete Installs the Vigil Client files. Be sure to review the follow the procedures found in Section 4.1 regarding the Windows installation notices. The installation process performs the following functions: Creates a Vigil\Client folder in your Program Files folder. Loads VigilClient.exe and any required and optional files into the created folders. Loads required DLL and OCX files into your System folder. Adds several registry entries in the Windows Registry. Creates a Vigil\Vigil Client folder in your Start menu and copies several shortcuts into the created folder. Creates an entry in your list of installed programs to allow for easy uninstall. 4.3 Uninstall To uninstall Vigil Client, go to Add/Remove Programs (Start Menu Settings Control Panel Add/Remove Programs), and click Remove by the entry Vigil Client. Follow the prompts to perform the removal process. CSI Technologies Vigil Client Software - User s Guide Page 9

10 5 Operation When Vigil Client is run for the first time, you will be prompted to select which language you wish to use. The available options are: English French Spanish Hebrew Once you have made a selection, click Switch and then Close. This is the main view of Vigil Client. Opens a prompt confirming if you would like to close the Vigil Client. CSI Technologies Vigil Client Software - User s Guide Page 10

11 5.1 Servers Window A server in this context is a DVR PC running Vigil Server. The purpose of setting up servers is to make connecting to local and remote servers more efficient by not needing to remember IP addresses or DNS names. Server information is stored by a description that is created by the user. Opens the Servers window. You can also open this window from the menu by going to View Servers. This window displays a list of saved servers. It also displays their current connection status and offers different buttons to interact with the servers, change settings, and more. Disconnected from the server. Connected to the server. Connected to the server, but with non-administrative privileges. Connects to all configured servers. If a server doesn t have a username and password stored in the settings, it will prompt for the username and password. CSI Technologies Vigil Client Software - User s Guide Page 11

12 Connects to the selected server only. If the server doesn t have a username and password stored in the settings, it will prompt for the username and password. Connects to the selected server only. However, it will automatically bypass the stored username and password and will prompt one for this connection. Opens a prompt asking if you want to disconnect from the currently selected server. Opens the Server Settings window. Opens a prompt confirming if you wish to remove the currently selected server from the server list. Opens the Server Settings window for the currently selected server allowing you to change the stored settings. Opens the DVR Settings window for the currently selected server. You must be connected to the server with administrative privileges. Opens the Registration window for the currently selected server Adding a Server To add a new server, click the Add button from the Servers window. Network Settings Description A short description or name that will be used to identify this server. CSI Technologies Vigil Client Software - User s Guide Page 12

13 IP/DNS Name User Name Password The IP address or DNS name of your server. To use a dialup connection, leave this setting blank and mark the Use Dialup checkbox and select the dialup connection to use from the dropdown box. The user name and password that Vigil Client will use to log in to the server. If these are left blank, a prompt will be opened during connection for the user name and password to be inputted manually. Note: The default administrator login to Vigil Server is: username administrator and password 123. The default user login is: username user and password 123. Use Dialup Allows you to use a dialup connection to connect to a server. Note: At least one Windows dialup connection must be set up for Use Dialup to be enabled. TCP/IP Ports Allows you to change the default TCP/IP port settings if they have been changed on the server. For the Client software to connect properly to the Server, the TCP/IP Ports in the Client software must match the TCP/IP Ports on the Server. To change the TCP/IP Ports: select a preset number from the dropdown list; enter in the Data Port and then click the Get Settings button; or enter the ports in manually. Reset to Defaults Click to reset the ports to the default settings. Get Settings Retrieves the settings from the server. Enter the Data Port, and then click the Get Settings button to retrieve the other ports from the server. Live Overlay Use Live Overlay From Card Capture Card Input Number Enables live overlay features from an installed capture card to be used. Select the input number from the dropdown list. For this feature to function properly, Live Overlay must be enabled in the Settings Hardware section and the capture card drivers must be installed. CSI Technologies Vigil Client Software - User s Guide Page 13

14 5.1.2 DVR Settings To access a remote server s DVR settings, Vigil Client must be connected to the server with administrative privileges. Select a server from the list and click Connect. If the default user does not have administrative privileges, use Connect As to login as an administrator. Opens the DVR Settings window which allows you to remotely access some of the server s DVR settings DVR Recorder Tab The first settings to appear are the DVR recorder controls. From this window, cameras can be set to start or stop recording, the server can be rebooted or updated, and basic information about the operating performance of the DVR is displayed. Camera information is displayed in the main portion of the window. Camera is currently recording. Camera is currently stopped and not recording. Camera is disabled. CSI Technologies Vigil Client Software - User s Guide Page 14

15 Along with the status icons, camera settings are also displayed. The camera recording frame rate, the recording resolution, recording mode, and compression quality are listed. At the bottom of the window, DVR information such as running time, number of client connections, current CPU usage, and current memory usage. DVR Recording Starts recording on the currently selected camera(s). Stops recording on the currently selected camera(s). Restarts the server. Warning: This action will restart the server and take it temporarily offline. Opens the Sequence window which turns of/off the camera sequencing on connected analog monitors. Uploads and applies an update file on the server. Select the VGL update file and the update process will begin. Warning: This action will restart the server and take it temporarily offline. CSI Technologies Vigil Client Software - User s Guide Page 15

16 Opens the Hardware Information window which provides some basic information on the hardware installed in the server Picture Quality Tab The Picture Quality tab allows you to change the recording quality of each camera. Select the Apply to All button if you wish to apply any changes to all cameras at once. The Simple Settings tab allows adjustments of camera recording quality via sliders and preset values. Possible selections are: Low (20), Medium (40), High (60), and Super-High (80). CSI Technologies Vigil Client Software - User s Guide Page 16

17 The Advanced Settings tab allows the recording quality to be adjusted to any numerical value between 20 and 90. This is for fine-tuning of camera recording quality Camera Names Tab The Camera Names tab allows the user assigned names of each camera to be changed. To change the name of a camera, type in the new name beside the camera number and click either Apply or OK Camera Settings Tab The Camera Settings tab provides advanced configuration of camera parameters, recording mode and rates, and recording CODECs. CSI Technologies Vigil Client Software - User s Guide Page 17

18 To make changes to a camera, first select it from the Camera dropdown box. Camera Setup/Recording Mode Returns the current camera settings to it s default settings. Camera Settings Tab Returns camera settings of all cameras to their default settings. Brightness Sharpness Contrast Hue Saturation U Saturation V Noise Reduction Slide to the right for a lighter picture, to the left for a darker picture. Slide to the right to increase image sharpness, to the left to decrease image sharpness. Increasing the contrast of the image recorded better defines any contrasting lines or shapes. Slide to the right to increase the amount of colour information in the picture, to the left to decrease the amount of colour information in the picture. Use the Saturation U and Saturation V slide bars to adjust the U and V colour difference signals used in YUV colour format. Used to reduce video noise on grainy video images. If this value it is set too high it may have detrimental effects under certain conditions. CSI Technologies Vigil Client Software - User s Guide Page 18

19 Recording Mode Tab Recording Mode Each camera can be set to one of three recording modes: Constant Camera is always recording. Motion Camera only records when motion is detected. Schedule Can record in both constant and motion modes, but can be set up in a custom schedule. Enables you to change the current recording speed of the selected camera for each type of recording mode. Set Speeds Note: If a camera is selected for an alarm input in the Relays/Alarms tab in the Vigil Server settings, the camera will record constantly while the alarm input is triggered. Motion Mode Settings Post Motion Record Trigger Blocks Motion Sensitivity The length of time a camera continues to record after motion or an alarm is detected. The number of motion zones necessary to trigger the motion detector. The recommended value for Trigger Blocks is 1. Controls the sensitivity of the motion detection. Very Sensitive will detect a low amount of motion. Less Sensitive will need larger amounts of motion. Resets motion settings back to their default values. CSI Technologies Vigil Client Software - User s Guide Page 19

20 Schedule Mode Settings Once Schedule has been selected, the Schedule window will open. It consists of a graph that controls the modes and times that the camera will record. Opens the Schedule window. To modify the schedule, click the appropriate recording type button then click and drag across the desired time slot. Areas that are blank (no color) have no recording modes defined for that time and will not record any footage. Sets or changes section to constant recording mode. Time periods are coloured green when set to constant record. Sets or changes section to motion recording mode. coloured blue when set to motion record. Time periods are Expands and contracts the time graph horizontally. This allows for better precision in setting your time periods. Expands and contracts the time graph date graph vertically. Note: The smallest time interval that can be used is 15 minute periods. Moving a time period Copying a time period Click and hold the Shift key and click-and-drag the section. Click and hold the Ctrl key and click and drag the section. CSI Technologies Vigil Client Software - User s Guide Page 20

21 Changing record mode of a time period Changing the start or end time of a period Importing a schedule from another camera Select the section by clicking on it and then click the appropriate button to select the desired recording type. Select the section by clicking on it and then click and drag the right of left edge of the section. Select the camera from the Import From Camera dropdown box list and then click Import. Note: Importing the schedule of another camera will overwrite the schedule of the current camera. Viewing the start and end times of a section Deleting a time period Deleting a schedule Apply Schedule To All Cameras Select the section by clicking on it. The start and end time of the selected section are displayed near the bottom left corner of the Schedule window. You can also mouse over the any part of the section and the time will be displayed near the bottom as well. Select the section by clicking on it and then click Delete. Click the Clear All Button to delete the entire schedule. When marked, this checkbox will apply the created schedule to all cameras that have been set to Schedule recording mode. CODEC Settings Tab CODEC There are two CODECs available for use: AZTECH and MPEG4. AZTECH CODEC Settings Space Saving Mode (AZTECH) Enabled This feature uses advanced compression technology to decrease the file size of recorded footage. This is a CPU intensive feature. CSI Technologies Vigil Client Software - User s Guide Page 21

22 Sensitivity Noise Adaptive Detect Using GrayScale Detect Using Color Use B Frame Threshold used by the CODEC to identify the areas of change (deltas) between frames. The higher the threshold, the fewer blocks are considered changed. Noise threshold used by the comparison algorithm when determining whether a block contains motion. When this is disabled, advanced noise threshold detection is not used. When this value is increased, more noise is allowed in the block without triggering motion for that block. This feature does not decrease noise in an image. The Noise Reduction setting in Vigil Server can be used to reduce noise ; see Vigil Server Users Guide for details. When Detect Using Colour is selected, color is used instead of GrayScale for delta detection. Detect Using GrayScale is the recommended setting for both colour and black and white cameras. When this feature is enabled, B frames are used to decrease the file size of recorded footage. This is a CPU intensive feature. MPEG4 CODEC Settings Keyframe Rates Motion Search Scope Quantization Method ME Accuracy ME Algorithm ME Vectors Sets the number of keyframes recorded per second. The higher the number of keyframes per second, the greater the data space needed for recording. Used to change the size of the area that is used to detect motion. Selects the type of compression used. Selecting H263 will give better results at the expense of heavier CPU usage. Full pixel checks for motion by comparing differences of full pixels. Half pixel detection will check for motion using an interpolation method. Although half pixel will detect finer movements it is also very CPU intensive and should only be used in extreme cases where ultra sensitivity is required. Changes the shape of the area used to detect motion. Fast search will save time but may miss some motion events. Full search is the best option to use. Changes the number of vectors tested for motion from 1 to 4. A CPU intensive feature if 4 is selected. CSI Technologies Vigil Client Software - User s Guide Page 22

23 H264 CODEC Settings Variable Bit Rate Restrict Maximum Bit Rate Constant Bit Rate The default setting of variable bit rate allows the encoder to change its recording bit rate automatically as required. This option offers the best trade off of file size and visual quality. This sets a hard limit on the maximum quality that can be recorded. Options are Low, Medium, High, and Super-high. Instead of a variable bit rate, this option will make it constant. A setting of constant, super-high bit rate will provide the maximum video quality settings, at the expense of storage space. Recording Rate/Resolution In the Recording Rate/Resolution section, the cameras are grouped into Bank tabs that represent the physical camera banks in the DVR. This allows the user to maximize the Recording Speed for each camera Bank. Change the capture resolution or recording speed Find and select the tab with the camera number in it. Select the camera from the Camera dropdown list. Use the Capture Resolution and Recording Speed dropdown lists to modify the settings. Tick the Network Camera checkbox if this is a network camera that was set up on Vigil Server. Note: The Network Camera feature disables the physical camera input in the video capture card. CSI Technologies Vigil Client Software - User s Guide Page 23

24 Settings Tab The Settings tab provides control over some of the basic behaviour of the DVR server. Site Name Auto Logon Data Drive Settings The name of the remote site. To change the site name, type the new site name into the text box. When this is ticked, a message box comes up and prompts for a username and password. The username and password entered will be used to log into Vigil Server automatically when the program is launched. The Data Drive Settings area displays the data drive information of the DVR. Global Server Settings Tab Auto-Start Recorder When enabled, starts recording footage as soon as the Vigil Server program is launched. If disabled, recording must be started manually via the Recorder Controls. CSI Technologies Vigil Client Software - User s Guide Page 24

25 Enable Logging Resolve Client Name A/C Cameras Watchdog Enables Vigil Server log files. When enabled, the IP Addresses of clients who log in remotely to the Vigil Server are queried to find the computer name of the remote client. When A/C Cameras is enabled, Vigil Server is set up to record footage from A/C cameras. When AC Cameras is disabled, it is set up to record footage from DC cameras. When enabled, the watchdog hardware on the video capture board checks to make sure Vigil Server is responsive. If it becomes unresponsive, the DVR is automatically rebooted. Note: If the watchdog hardware on the DVR has not been set up correctly, this feature will not be functional. Limit Search to One Day Max Network Connections When ticked, Vigil Server will allow only one-day searches. The maximum number of connections allowed remote access to Vigil Server at one time. Note: Each live window, playback window, and settings screen takes up one or two connections to the server. A minimum Max Network Connections setting of 20 is recommended. Sequence Tab The Sequence settings control the order and duration of the sequence of cameras displayed on the analog output monitors. Monitor Number Auto Start Sequence Selects which monitor that the sequence will be displayed upon. When selected, the sequence is automatically started when the Vigil Server software starts. CSI Technologies Vigil Client Software - User s Guide Page 25

26 Opens the Sequence window which enables you to add a camera and its dwell time to the sequence. The dwell time is how long the display will show that particular camera on the monitor. Opens the Sequence window for the selected camera. Deletes the selected camera from the list. Select a camera and the click the Up or Down to change its order in the sequence Users Tab The Users tab allows the configuration of users for the DVR with specific permissions. Each user belongs to a group and each group has a set of permissions. User Management Selecting this button will modify users. CSI Technologies Vigil Client Software - User s Guide Page 26

27 Opens the Add New User window. Input the desired user name, password, and group to complete the user creation. Select a user from the dropdown list and click Edit to change that user s password or group. Select a user from the dropdown list and click Delete to remove that user. Changing a user s group To change the user s group settings, simply put a checkmark beside the appropriate group in the Groups section. A user can only belong to a single group. Selecting this button will modify groups. Opens the Add New Group window. Input the desired group name and click OK. CSI Technologies Vigil Client Software - User s Guide Page 27

28 Select a group from the dropdown list and click Edit to change that group s permissions. Place a checkmark beside the appropriate permissions you wish to assign. Select a group from the dropdown list and click Delete to remove that group Update Tab The Update tab controls the Vigil Update Service on the remote server. This tool can be used to provide software updates to the server alone or host updates for interconnected Vigil DVR Systems. CSI Technologies Vigil Client Software - User s Guide Page 28

29 Update Service Role Primary Server Secondary Server Client A Primary Server provides update files to other systems, but does not receive updates from other update servers and does not automatically apply updates to itself. A Secondary Server acts as a client and as a server. As a Client, it receives update files from other update servers and applies updates to local software. As a server, it provides update files to other systems. It provides the files that it has received as well as files that are added manually. A Client receives and applies updates to local software, but does not provide the updates to other systems. Update Server Settings The settings for the update servers from which update files are received. Update Server Address The update service connects to the listed update server when it automatically checks for update files. CSI Technologies Vigil Client Software - User s Guide Page 29

30 Backup Address Port When the update service automatically checks for update files, if the connection to the update server fails, the backup server is used. The IP address or DNS name of the update server, both the update server and the backup server The port used when connecting into the update server. Update Frequency Configures how often to connect to the update servers to check for update files and whether or not to automatically apply the update files received. Daily Weekly Automatically apply updates The update service connects to the update server once per day during the hour specified in the In This Hour section. The update service connects to the update server once per week on the day selected from the dropdown list during the hour specified in the In This Hour section. When a new version of software is available for one of the products listed in the Local Products to Update section. It is automatically applied. Note: When the system is automatically updated, it will restart itself, apply the update, and then restart itself again. Note: If there are no products listed in the Local Products to Update Section", no updates will be applied. Local Products To Update If Automatically apply updates is enabled, the products listed are automatically updated when a new update is received. Click Add to add a new product to the list. In the Local Products to Update window, select a product from the dropdown list. Removes the selected product from the update list Remote Register The Remote Register button from the Servers window opens the Registration window. This window can allow you to register software components for the remote server. CSI Technologies Vigil Client Software - User s Guide Page 30

31 Process for registration: 1. Write down the Serial Number from the Registration window. 2. Send the Serial Number, your name, company name, module you need to register, and contact information to CSI Technologies at CSI Technologies will contact you with a registration key. 3. Once you have received a registration key, select the module from the Unregistered Modules dropdown list. 4. Enter the registration key. 5. Click Register 6. Repeat steps 1 6 for each module you wish to register. 7. Click Exit when you re finished registering. 5.2 Camera Lists The Camera sidebar consists of list of available server DVRs and cameras, audio feeds, configurable groups, and live data feeds. This sidebar opens on the left side of the main window. The default view is the Sites tab Opens the Cameras list. You can also open this sidebar from the menu by going to View Cameras Groups Tab Cameras are typically grouped by server site, but you can define custom camera groupings including cameras from any connected servers. To view custom camera groups, click the Groups tab. CSI Technologies Vigil Client Software - User s Guide Page 31

32 Add Grp To add a new group, click the Add Grp button, enter a name for the new group, and click OK. Add To add a camera to a group, click the Add button to open the camera selection screen. Drag and drop the camera onto the group name. Delete To delete a group or a camera, click on the group name or camera name to select it, and then click the Delete button. Click Yes to the confirmation box. Display To display all of the cameras of a group in the live viewer, select the group and click the Display button. CSI Technologies Vigil Client Software - User s Guide Page 32

33 5.2.2 Sites Tab The standard camera organization is by server site. To view cameras listed by site, click the Sites tab. Server site status is indicated by the icon: - Site connected with administrator privileges. - Site connected without administrator privileges. - Site not connected. A context menu is available by right-clicking on a site name: Connect Connect to the site with the configured username and password. Connect As - Connect to the site with a username and password prompt. Refresh Update the camera list for the site. Disconnect Disconnect from the site. Chat Open a chat session with the site. Refer to section : Chat below. Display All Adds all available cameras to the Live Viewer. A camera can be viewed in the Live Viewer by double-clicking the camera s name. The last 5 minutes of footage from a camera can be played back by right-clicking a camera name and selecting Replay. CSI Technologies Vigil Client Software - User s Guide Page 33

34 Chat Vigil Server and Client include a chat feature to speak or write back and forth between Vigil Clients connected to Vigil Servers. The chat session is initiated by the Vigil Client only and can be used to communicate vocally or in writing. In the Sites tab, right-click on a connected site and select Chat. This opens the Chat window and initiates a chat session with the server. Note: For voice chat to be available and function correctly, audio settings for chat must be configured correctly in the Vigil Client Settings window. Enabling Audio Disconnecting the chat session Hands Free Talk Voice Detection Graphs Right-click on the site name and select Audio. This will initialize the audio for the chat session. Uncheck Audio to stop all audio. Right-click on the site name and select Disconnect. This will end the chat session. Closing the Chat window will also end the chat session. Tick Hands Free for Vigil Chat to automatically detect the volume level and only send voice when sound reaches a specific volume. Un-tick Hands Free to use the Talk button to manually start and stop sending voice data. When Hands Free is unchecked, click Talk to send voice data. Unclick Talk to stop sending voice data. The voice detection graphs provide a visualization of voice data detected in chat session. Send Text Sensitivity Type text into the textbox and then click Send Text. Use the button to expand the controls section. Use the slide bar to adjust the chat audio sensitivity. CSI Technologies Vigil Client Software - User s Guide Page 34

35 5.2.3 Audio Tab To listen to live audio, click the Audio tab and expand a connected site with audio recording enabled. Select an audio channel to start the live audio feed or to switch to another feed. Adjust audio volume using the Windows volume controls. - This level meter indicates the audio level for the currently selected audio channel. Sensitivity This slider adjusts the audio sensitivity without affecting the sensitivity settings on the connected server POS Data (Live) Tab The Live Data tab displays POS data in real-time from connected servers. Current Site Use the Current Site dropdown list to change the DVR site displaying the live data. Filter Enter a register number to filter displayed data, or leave the entry blank to view data from all data terminals. The POS data columns can be arranged into any order that you wish. A context menu is available by right-clicking the data: Copy Line Copy the selected line to the Windows clipboard Export Saves the data to a predefined export destination. The Destinations screen will be displayed. Select the desired destinations, enter a filename, and click OK. Another window will open allowing you to customize the amount of POS data that will be exported. Print Prints the live data. Reset Column Order Resets the order of the POS data columns if they have been rearranged. The data records displayed in the live data viewer are: IDX - A unique identifier to quickly identify and find POS data line items. CSI Technologies Vigil Client Software - User s Guide Page 35

36 Timestamp The time at which the Point of Sale event occurred. Receipt # The receipt number of the current receipt. Reg # The cash register number. Cashier The cashier currently logged into the data terminal. Code The transaction type code identifies the type of transaction. Qty. The quantity of the item purchased. Item The item purchased. Amount The price of the item purchased. 5.3 Live Viewer Window The Live Viewer window displays video footage streamed from the DVR servers. Opens the Live Viewer window. You can also open this window from the menu by going to View Live and by double-clicking a camera in the Sites or Groups tab. Use the buttons in the top section of the Live Viewer Toolbar to select the viewing style. Changes the camera layout in the Live Viewer window. These are the layout options when connecting to a 32 camera DVR. Increases the video display rate for all camera feeds to maximum. Stops the selected camera view. This does not stop the camera from recording. Hides/displays the server timestamp in the upper right of the camera display. When in single camera layout, enlarges the camera view to the full Live Viewer window. Button is disabled in other layouts. CSI Technologies Vigil Client Software - User s Guide Page 36

37 Displays the current Live Viewer layout in full screen. To change the currently displayed cameras, drag and drop the desired camera onto the display grid. Right-clicking on a camera feed provides a context menu with the following options: Zoom Copy Stop Speed Relays Quick Search Enables the zoom tool; left-click to zoom in, right-click to zoom out. Copy a still shot of the video feed to the Windows clipboard. Stops and removes the camera from the Live Viewer window. This does not affect the recording settings. Select the display speed for the camera. Options are: Slow, Medium, Fast, Turbo, Maximum, and Frame by Frame. Interfaces to the server relays. Relays can be toggled on or off, corresponding to closed and open states respectively. Relays must be configured on the DVR first. Retrieve recent footage from the camera for preset intervals of 1, 5, or 10 minutes. This will open the Search/Playback window and begin playback of the selected camera and time interval Recording Modes Coloured borders appear around the frame of the streaming video. These are used to provide a quick assessment of current camera recording modes and events. Green Camera is set to constant recording. CSI Technologies Vigil Client Software - User s Guide Page 37

38 Red Blue Yellow No Color Camera is set to motion alarm recording, has detected motion, and is currently recording. If POS data alarms are used, can also indicate a POS data alarm. Camera is set to motion recording, has detected motion, and is currently recording. Camera is set to either motion or alarm recording and is recording in the post-motion period after motion has been detected. If there is no coloured border around the camera feed, the camera is currently not recording footage. When a camera is active, a small green dot will blink at the lower left of the camera feed. This gives feedback that a camera is still active, especially useful if the video frame rate is much less than 1 frame per second PTZ Camera Controls If a PTZ camera displayed on the live screen, open it in single camera layout to open the Camera Controller window for that camera. Dropdown selection box Changes the selected PTZ camera. Shows/hides the extra PTZ camera controls. CSI Technologies Vigil Client Software - User s Guide Page 38

39 Controls Use the mouse to click and drag the blue dot in the middle of the Pan-Tilt control in the desired direction. The speed at which the camera moves increases as the dot is dragged closer to the edge of the circle. The alternate directional controls are displayed when the selected PTZ camera doesn t support a full range of motion (i.e., it cannot pan and tilt at the same time) Zoom/Focus/Iris Click and drag the appropriate slide bar up to increase or down to decrease. The speed at which the camera is adjusted increases as the bar is moved farther from the center of the control. If a USB PTZ joystick is attached, this button will be available. Once clicked, it opens the Joystick Customization window. This window allows for customization of each of the joystick buttons. Use the dropdown selection boxes to assign actions to each button. To determine which button is which, go into the Windows Control Panel and select Game Controllers. The device should be listed. Select it and click Properties. Press any button on the joystick and the button number should be highlighted on in the resulting window. Presets Presets are stored fixed locations that the camera can view. To save a preset, move the camera to the desired preset location, select the preset number from the dropdown list and click Save. This will overwrite any presets saved to that number before. To move the camera to an existing preset, select a preset from the dropdown list and click Goto, or click the button with the preset number on it. CSI Technologies Vigil Client Software - User s Guide Page 39

40 Patterns Controls the saved pattern of movement of the selected camera. Camera patterns are stored within the camera. Select a pattern from the dropdown selection box (this will overwrite the existing saved pattern) and click Record. Use the other control buttons to move the camera in the desired pattern. Once finished, click Stop Stops recording the current pattern. Select a pattern from the dropdown selection box and click Run to begin the saved pattern. Tours A tour is a sequence of camera presets run through Vigil Server. Tour settings are stored within Vigil Server. Opens the Tour Settings window. Each preset is displayed for the number of seconds specified in the Dwell Time section. Adds a preset to the tour. Edits a preset in the tour. Deletes a preset in the tour. Runs the selected tour. Enhancements Enhancements are settings on the camera that can be toggled on/off. These include: color, sensitivity, backlight, white balance, and auto focus. Turns off the selected enhancement. Turns on the selected enhancement. Menu Some camera s have built-in menus that can be accessed and configured via this tool. Displays the camera s menu (this may take a moment to appear) Exits the camera s menu. You can also navigate to the Exit menu option displayed and click the Select button. CSI Technologies Vigil Client Software - User s Guide Page 40

41 Camera menu navigation buttons. Camera menu select button 5.4 Searching Video Footage The Search window allows you to use various search and POS data criteria to find and playback specific recorded footage or POS data. When first opened, the Search window defaults to a search of all cameras, recording in all modes, from the last hour. Clicking the Search button immediately will retrieve all footage meeting these criteria. Each of the search bars, Search Criteria, POS Data Filter, and Video Search Results are expandable and collapsible. To do this, click anywhere on the bar. Begins a search based on the current criteria. CSI Technologies Vigil Client Software - User s Guide Page 41

42 Resets all search criteria and POS data filters to their default values. The default From/To time is an hour back from the current time. If a POS data connection has been configured, this button will open the POS data filter and data search results dropdowns. Several criteria may be used to refine your search: Search Criteria From/To Servers Cameras Presets Mode You can specify the starting date/time and end date/time of your search. By default, Vigil Server limits your search to be within a single day. This can be changed in the DVR Settings window. Select which connected server you wish to perform the search on. Select which cameras you wish to perform the search on. This drop down includes preset search intervals in hourly increments from 1 hour up to 8 hours. Additionally, selections for 15 and 30 minutes can be added by checking Short Intervals the Settings window. When a selection is made, the From/To times are adjusted appropriately. In addition to the other criteria, you may filter your results by a specific recording mode. Making a selection from this drop down will restrict the returned footage to only the selected type: Constant, Motion, Alarm, or All Types. Note: Depending on the recording configuration of your cameras, there may be no saved footage or data matching your search criteria. 5.5 Video Search Results The video search simply shows a table with the start and end dates of the available video footage. To view the resulting video footage, simply click on the desired result and the playback window will open. 5.6 Searching POS Data In addition to searching video footage, if the server has also been configured to record POS data, you can search this as well. To enable POS data searching, click the Data button in the main toolbar. Click on the POS Data Filter bar to expand it: CSI Technologies Vigil Client Software - User s Guide Page 42

43 Search for Line Items When searching for line items, be aware that the normal search criteria is used as well (i.e., to and from date/times, selected cameras, etc.) Item Code Register Or / And Value Cashier This field allows you to type in text that will match the Item column in the received POS data. It also has a dropdown selection box that will remember your last 10 searches. Matches results in the Code column. Matches results in the Register column. Logical operators that will assist in searching with multiple criteria. By default, this is the OR operator, which will match any results, in any of the POS data criteria fields. The AND operator will only match results that have the same POS data criteria, in all the used fields. Matches results in the Code column. By default, any price is selected. If you wish to match a certain value, select an operator and input a value. The >= means more than or equal to the value that you input. For example, if I use >= with the value of $20.15, any POS data with the value of and higher will be returned. The <= operator means less than or equal to, while the = operator simply means an exact same value. Matches results in the Cashier column. Search for Transaction This type of search does not use the other criteria as it looks for a particular unique line item or receipt number. Date and times are not used. Receipt Number IDX Searches for a matching receipt number. Searches for an IDX based on the value you used. If the IDX contains a receipt number, the POS data returned will be that receipt number and all IDX values corresponding to it. If there is no receipt number for the searched IDX value, he returned results will be based on the timestamp of that IDX. The net results will be +/- 10 seconds from that timestamp. Playback Options CSI Technologies Vigil Client Software - User s Guide Page 43

44 Playback Options While not search criteria, the playback options allow you to control how your results will be played back. Selecting Single Screen will display one camera at a time during playback. Selecting Synchronized Multi-Screen will play back up to four cameras at the same time. You can add more cameras to the playback screen by selecting additional cameras as you normally would. Note: Depending on the recording configuration of your cameras, there may be no saved footage matching your search criteria. 5.7 POS Data Search Results After completing a POS Data search, a new tab in the sidebar will be opened. This tab is called POS Data Search and will contain your results. Similar to the POS Data (Live) tab, you can rearrange the order of the POS data columns and also right-click on POS line items for a contextual menu. A context menu is available by right-clicking the data: Copy Line Copy the selected line to the Windows clipboard Export Saves the data to a predefined export destination. The Destinations screen will be displayed. Select the desired destinations, enter a filename, and click OK. Another window will open allowing you to customize the amount of POS data that will be exported. Print Prints the live data. Mark Video Region You can add markers to the playback slide bar with this option to easily identify relevant portions of video. Options are +/- 10, 20, or 30 seconds. You must have the playback window open with video footage selected for this option to become available. Reset Column Order Resets the order of the POS data columns if they have been rearranged Creating and Running a Custom Search If you find yourself making the same search regularly, a Custom Search can be saved. The Custom Search window can be accessed from the Presets dropdown. It can also be opened from the menu ( Search Custom Search ). When selected, the Custom Search window will appear. CSI Technologies Vigil Client Software - User s Guide Page 44

45 Opens the Create Custom Search window Opens the Edit Custom Search window (looks the same as the Create Custom Search window) for the selected search. Deletes the selected search. Runs the selected search. Description The name for your search that will appear in the Custom Search list. CSI Technologies Vigil Client Software - User s Guide Page 45

46 Server Time Filter Cameras Data The server that the search will be performed upon. The start time and end time to be searched. Select the cameras to search, or select All Cameras The custom search will include the POS data criteria specified. Once you ve completed inputting the search information you would like to save, click OK. The window will close and bring you back to the Custom Search window. You can either use the Run button to begin searching with your selected custom search or by going into the Search window and in the Quick Retrieve dropdown box, select the name of the custom search. 5.8 Playback Window To play recorded video footage, double-click a camera from the search results. The Playback window will open and the retrieved footage will begin playing. CSI Technologies Vigil Client Software - User s Guide Page 46

47 The information display below the video window indicates the date and time of the footage, the frame rate (if playing), the frame size in kb, the recording mode, the recording resolution and CODEC, and the current frame number. If the zoom feature has been used, then [Sub range] will be displayed. A visible bar that displays the current cache level can be found just below the main playback window. A green bar indicates the cache level is full and if the bar is almost all red it indicates the cache is low. CSI Technologies Vigil Client Software - User s Guide Page 47

48 Click and drag the variable speed playback slider to change how fast the footage is played back. Playback up to every fifth second of footage. The Variable Speed playback tool tip displays the number of times faster the variable speed playback is than the Fast Backward or Fast Forward buttons. Click and hold down the Fast Backward or Fast Forward button to playback as quickly as possible without skipping any frames. Skips to the very beginning/very end of the video clip. If clicked while playing the clip, skips one 10 th of the clip. While paused or stopped, click to playback frame by frame. Pauses/plays the video clip. The scroll bar can be used to quickly move to a different portion of the selected video. Simply click and drag the pointer. Clicking the scroll bar once and then using the scroll wheel on your mouse will advance or rewind the video 1/50th of the footage time with each click of the mouse wheel. Stretches the playback image to fill the playback window. Footage is automatically displayed in the resolution at which it was recorded. Footage recorded in 704x480 resolution mode is scaled down to fit the playback window. Click to save a still image in JPG or BMP format, or to save a video clip in AVI or MJPG format. Click and select Print Still Image to print the current frame, or select Print Data to print the currently displayed data. Click to play in full screen mode. Double-click on the image to return to the standard playback screen. Frame de-interlacing applies only to DVR480 series DVRs running Vigil Server version and higher, recording at resolution 704x480. When paused in the Playback window, use the Frame De-interlacing feature to toggle between F (Full Field), AF (A Field), and BF (B Field). Click on the F button to toggle between frame types or use the dropdown arrow to select the frame type. To cue the video to a specific frame, enter the frame number in the box beside the Cue Frame button and click Cue Frame. CSI Technologies Vigil Client Software - User s Guide Page 48

49 5.8.1 Synchronized Multi-Screen Playback If Synchronized Multi-Screen was selected from the Search window, the playback window will be divided into quadrants. Quadrants are filled in clockwise order beginning in the top left. To add a camera to the playback, click on its name. If all quadrants have cameras loaded, clicking a new camera will replace one of the initial cameras. To remove a camera from playback, right-click in its quadrant and select Remove. You can also drag and drop cameras from the Search window to the Playback window. Footage will play back from all loaded cameras simultaneously. During playback, if any camera is missing footage, its video will pause with an overlay saying No Frames Were Found while the remaining cameras continue to play. When the playback time reaches a point where the paused camera again has saved footage, its playback will resume. When there is no footage for any camera, the playback skips to next time where footage exists for at least one camera Smart Search Smart searching allows you to further refine your video search by performing a custom motion detection search within a specified region of the loaded footage. CSI Technologies Vigil Client Software - User s Guide Page 49

50 To perform a smart search, first select the Smart Search item from the drop-down at the left of the Advanced Features toolbar. To define the motion search region, simply click and draw within the playback window. A mask pattern will be overlaid on the playback window. Any time you click on a clear area, you are expanding the mask. If you start drawing on a masked area, the mask will be removed. Shows/hides the smart search masking area. Offers some quick options for modifying the mask area: Clear Completely clears the mask. Select All Sets the mask to cover the entire footage. Invert - Swaps clear and masked areas. Sensitivity This slider controls the sensitivity of the motion detection algorithm used by smart search function. To the left is less sensitive, requiring more definite motion; to the right is more sensitive, detecting smaller movements. Begins the smart search based on the current mask area. Restores the originally loaded footage and removes all smart search masks. Enables/disables the Visual Tracking feature that highlights moving objects by drawing corners around the object as it moves Zoom You can zoom in on any footage being played back by selecting the Zoom option from the Advanced Features drop-down. When the cursor is moved over the playback window, a zoom outline will be displayed to indicate the region that will be magnified. Left clicking zooms in and right-clicking zooms out of the image. The magnification factor is displayed in the upper right-hand corner of the playback CSI Technologies Vigil Client Software - User s Guide Page 50

51 window. You can also use the Zoom In and Zoom Out buttons on the Advanced Features toolbar Adjust Image When playback is paused, you can adjust the image by selecting the Adjust Image option from the Advanced Features dropdown. This can be useful for adjusting an image prior to printing or saving. Here you can adjust the brightness and contrast of the displayed frame. Checking the Grayscale box will toggle between a grayscale and colour image. Clicking the Reset button will return the image to its default values. Note: You can only adjust a paused image; adjustment of footage during playback is too CPU intensive. Any adjustment you have made will be reapplied when footage is paused again Markers During playback, if only a sub-section of the loaded footage is of interest, it can quickly be selected by using Markers. To use markers, select the Marker s option from the Advanced Features dropdown. Position the footage navigation slider at the beginning of the desired footage and click the Start Range button. You will notice a small marker appear below the starting point. Next, navigate to the end of the desired footage and click the End Range button. When you want to display the marked footage, click the View button. The playback information will indicate that a sub-range is currently displayed. All of the playback controls will operate on only the sub-range of footage. If you are playing footage in multi-screen mode, each camera can have a different sub-range marked and displayed, independent of the other cameras. When exporting footage, only the sub-range will be saved. Note: To export a sub-range, you must have clicked the View button; otherwise, the entire footage will be exported. To return to the full footage, click the View button again or Clear to remove the markers. CSI Technologies Vigil Client Software - User s Guide Page 51

52 5.8.6 Cache Depending on your network/internet bandwidth, it might be useful to configure the playback caching. Using Autosense for the most part will be the most efficient. Only advanced users should attempt to adjust the cache settings. Auto Sense Caching Threads Cache Size This is the default value. It will enable the cache to become dynamic and change as required. Changes how many caching threads will be used. Each caching thread opens a TCP connection to the DVR, increasing possible bandwidth, but may be limited on CPU usage, as well as the maximum throughput to the DVR. This is the size of the cache, in number of frames. Settings from 30 to 1800 frames are available. The higher the frame rate, the higher the cache size is recommended Audio Playback If audio hardware was enabled for your DVR, you can also have recorded audio play back at the same time as video footage. To control audio playback, select the Audio option from the Advanced Features dropdown. Select the desired audio channel to playback from the Channel dropdown. All Audio Video Only Audio Plays back recorded audio from the selected channel, regardless of whether there is recorded video at the same time. Plays back recorded audio from the selected channel, only when there is corresponding recorded video at the same time. An audio level meter indicates the signal strength of the currently playing audio. 5.9 Exporting Footage Video footage can be saved as either a single frame still shot or as video file. This process is referred to as exporting. Note: To export footage you must have at least one export destination configured. CSI Technologies Vigil Client Software - User s Guide Page 52

53 Note: If Export Auditing is enabled on the DVR, required information must be entered before selecting the destination folder for both images and video exports Exporting Images Single frame shots can be saved in either Bitmap (BMP) or JPEG (JPG) format. BMP images retain all of the original image detail, but are typically much larger than JPG images as a result. JPG images are compressed but typically are indistinguishable from the original image with a quality of 70 or greater. Click to open the Export sub-menu. Select which type of media you wish to export. BMP Saves the still image as a BMP image. Select the export destinations and enter a filename. Click Save when finished or Cancel to exit without saving. JPG Saves the still image as a JPG image. Select the export destinations and enter a filename. Additionally, you may select a quality setting for the JPG image by adjusting the slider. Closer to the left side means a lower quality, smaller sized file; further to the right means a higher quality, larger sized file. For the most part, the default compression setting is the best choice. Click Save when finished or Cancel to exit without saving. Select which destination you wish to save the image to. You can select multiple destinations, as well as create subdirectories by using the New Folder button Exporting Video Video footage can be exported in Microsoft AVI or Motion JPEG (MJPG) formats. The AVI format is widely supported on Microsoft Windows operating systems. However, the file size is typically much larger than files exported in MJPG format. Vigil Client allows video exports to include the Vigil DV player to ensure playback software is available for MJPG exports. Click to open the Export sub-menu. Select which type of media you wish to export. CSI Technologies Vigil Client Software - User s Guide Page 53

54 Saves the current video footage as an AVI video. Select the export destinations and enter a filename. Clicking the Advanced button will open the CODEC Settings window that allows you to select and configure the CODEC used during the encoding process. AVI Click Save when finished or Cancel to exit without saving. MJPG With Audio Saves the current video footage as a MJPEG. Select the export destinations and enter a filename. Click Save when finished or Cancel to exit without saving. When selected, also exports any audio on the selected channel with the video file. AVI export with no audio configured MJEG export with audio configured Select which destination you wish to save the footage to. You can select multiple destinations, as well as create subdirectories by using the New Folder button. CSI Technologies Vigil Client Software - User s Guide Page 54

55 If you are exporting from multi-screen playback, when choosing to export video, you will have the option of exporting the Selected Camera or All Cameras. Choosing Selected Camera will export only the currently selected camera footage. Choosing All Cameras will export footage from all currently displayed cameras to separate files. The files will have the camera name appended to the filename you enter Printing a Still Image In addition to exporting still shots to disk, an image can be sent directly to the Windows default printer. After navigating to the video frame you wish to print, click this button to begin printing to the default printer. Note: The image will be sent to the default windows printer only. If one has not been configured an error message will inform you of this Settings CSI Technologies Vigil Client Software - User s Guide Page 55

56 Vigil Client has many different configuration options available. Please be sure to thoroughly review this section to ensure proper software operation. Opens the Settings window. You can also open this window from the menu by going to View Settings Startup Tab The Startup tab controls the behaviour of Vigil Client when it first opens. Auto Logon to All Servers on Startup Show Splash Screen on Startup Enable Client Login When enabled, Vigil Client connects to all servers when the program is launched. When enabled, the Vigil Client splash screen is displayed when the program is launched. When Client Login is enabled, a username and password is required when launching Vigil Client. The default username is user and the default password is 123. Opens the Change Client Login window. Type in a new user name and password to change them from the default Live Tab The Live tab controls the Live Viewer video streaming mode. CSI Technologies Vigil Client Software - User s Guide Page 56

57 Frame by Frame Transfer Motion Block When enabled, streams from MPEG4 cameras can be decoded faster. However, this setting may have an adverse effect on non-mpeg4 cameras. Enables the transfer of motion block information for use with the SDK. It is not recommended to enable this feature Search / Playback Tab The Search/Playback tab controls options relating to the searching and playback of video footage and POS data. Allow Client to Stream Live And Playback Streams Simultaneously Short Intervals Remember the last X number of search items Set Connection Timeout to X minutes Auto Sense Enable to allow Vigil Client to stream live and playback streams simultaneously. To conserve server resources, leave this option disabled. When enabled, the Quick Retrieve dropdown list in the Search window displays short intervals of 15 and 30 minutes as well as the regular selections. In the Search window, in the Data Capture Search Criteria section, previously searched items are remembered and are listed in the Items dropdown list. Use the arrows to select how many search items will be remembered. When searching video footage, select how many minutes to wait for results from the server before displaying a Connection Timeout message. This is the default value. It will enable the cache to become dynamic and change as required. CSI Technologies Vigil Client Software - User s Guide Page 57

58 Caching Threads Cache Size Changes how many caching threads will be used. Each caching thread opens a TCP connection to the DVR, increasing possible bandwidth, but may be limited on CPU usage, as well as the maximum throughput to the DVR. This is the size of the cache, in number of frames. Settings from 30 to 1800 frames are available. The higher the frame rate, the higher the cache size is recommended Alarms Tab The Alarms tab controls the notification settings for alarms received from connected servers. Automatically Display Inbound Alarms From Server When enabled, inbound alarms from Vigil Server are automatically displayed in the Alarms window. Instructs the system to beep or play a Wave file when an incoming alarm is displayed. System Beep A system beep is played. Audio Notification Wave File Uses an audio WAV file instead of a system beep. - Browse to the WAV file that will be played. - Plays the selected WAV file. Changes into a Stop button after WAV file begins playing; click again to stop. Auto Acknowledge After X Seconds Automatically acknowledge alarm notifications after the specified number of seconds Hardware Tab The Hardware tab contains settings specific to the video rendering hardware installed on the client system. CSI Technologies Vigil Client Software - User s Guide Page 58

59 Use Live Overlay From Capture Card Use Direct Draw If the Vigil Client PC has a Video Capture card that supports live overlay (hardware rendering), enable to view live overlay from the Video Capture card. Select the video capture card type from the dropdown list. For more information, please contact [email protected] If the Vigil Client PC supports DirectDraw, the program will produce a better quality picture with faster rendering Destinations Tab The Destinations tab configures locations for saving video footage, data records, and still shots. If no destinations are configured, you will not be able to export footage, data, or still shots. CSI Technologies Vigil Client Software - User s Guide Page 59

60 Opens the Media Control window that allows you to add and configure another destination. Destination Name The name that will be displayed when selecting a destination to save to. Destination Path The path to the destination, or click to browse to a location. Local hard drive locations or network locations are allowed. Destination Type Changes how this destination appears in the selection list: Default On By default, the destination checkbox will be selected. Default Off By default, the destination checkbox will not be selected. Silent Send All exports are also sent to this destination without notifying the user. Include DV Player - Saves the DV Player to the destination in addition to the video during an export. This setting is normally used for CD-R or DVD-R media type destinations. Opens the Media Control window for the selected destination. This enables you to change any settings for this destination. Deletes the selected destination. Note: Deleting a destination will not delete the Windows folder or the files contained in that destination Audio Tab The Audio tab controls the buffering and compression of audio streams. Pre Buffer The Pre Buffer is the number of milliseconds to buffer when streaming live audio. Use the arrows to modify the pre buffer. CSI Technologies Vigil Client Software - User s Guide Page 60

61 Compression The compression mode can be selected from three options. The higher the level of compression, the lower the audio quality but less network bandwidth is required. PCM (No compression) Digital audio with no compression. ADPCM (4:1) Digital audio with an approximate compression ratio of 4 to 1. GSM610 (10:1) Digital audio with an approximate compression ratio of 10 to Chat Tab The Chat tab controls the audio settings for the Chat utility. Pre Buffer Quality Compression The Pre Buffer is the number of milliseconds to buffer when listening to audio chat. Use the arrows to modify the pre buffer. Selects the recording quality. The compression mode can be selected from three options. The higher the level of compression, the lower the audio quality but less network bandwidth is required. PCM (No compression) Digital audio with no compression. ADPCM (4:1) Digital audio with an approximate compression ratio of 4 to 1. GSM610 (10:1) Digital audio with an approximate compression ratio of 10 to Sitemaps Tab The Sitemaps tab instructs Vigil Client where to locate sitemap files. Top Level Maps Location Enter the path to the top level sitemaps or click the to the location. button to browse Transcoder Tab The Transcoder tab allows configuration of up to four video transcoders to recode video and display it on an analog monitor. For more information, please contact CSI Technologies. Contact information is available at the end of this document. CSI Technologies Vigil Client Software - User s Guide Page 61

62 Constant Quality/Bitrate Deinterlacing Enabled Register, Control, Streaming Ports Auto Link Selects the type of encoding. Constant Quality will ensure the quality of the encoding never falls below a certain threshold (Low, Medium, High, and Super-High) but at the expense of playback performance (reduced frame rates and skipping/jumpiness). Selecting Constant Bitrate will ensure a constant bitrate is sent, at the expense of image quality. For high frame rate/high motion video feeds, it will help the playback performance, improving video smoothness. Addresses interlacing issues that may occur on high resolution video feeds. Enables the specific transcoder. Changes the ports to use to connect to the transcoder. Refer to the documentation of the video transcoder to correctly set these ports. Enable to establish a connection with the transcoder automatically Server Alarms Vigil Server DVRs can be configured to send alarms to Vigil Client connections. The IP address of the client computer must be entered in the Vigil Server settings before it is able to receive alarms. Please refer to the Vigil Server User s Guide for details. When Vigil Client receives an alarm, the Server Alarms screen is displayed. Opens the Server Alarms window. You can also open this window from the menu by going to View Server Alarms. CSI Technologies Vigil Client Software - User s Guide Page 62

63 The Server Alarms window displays a list of alarms received by Vigil Server DVRs. Active alarms are displayed in red and acknowledged alarms are displayed in yellow. Acknowledge the selected alarm. Acknowledge all alarms. Remove the selected alarm. Remove all alarms. View the camera feed for the selected alarm in the Live Viewer. View the associated recorded footage for the selected alarm Export File Browser The export file browser provides a thumbnail file browser for exported footage and still shots. File navigation is similar to Windows explorer. Opens the Exports window. You can also open this window from the menu by going to View Export File Browser. CSI Technologies Vigil Client Software - User s Guide Page 63

64 Open a File Copy a File Delete a File Copy a Folder Delete a Folder Copy a Folder and Subfolders Double-click the desired file in either the File Browser or Thumbnail Browser screens. This will open the file using the standard Windows assigned program. Right-click the desired file, in either the File Browser or Thumbnail Browser screens, and select Copy. The Select Destination window opens up and allows you to save another copy of the file to another export destination. You can also select the file and use the menu by going to File Copy File. Right-click the desired file, in either the File Browser or Thumbnail Browser screens, and select Delete. You can also select the file and use the menu by going to File Delete File. Right-click on a folder in the File Browser and select Copy Folder Right-click on a folder in the File Browser and select Delete Folder. Right-click the folder you wish to copy in the File Browser and select Copy Folder and Subfolders. CSI Technologies Vigil Client Software - User s Guide Page 64

65 5.13 Site Map The site map utility provides a graphical interface to a site s cameras by displaying their location on a map. For more information on creating and using site maps, see the Site Map Designer section. Opens the Site Map window. You can also open this window from the menu by going to View Site Map. Select an analog output monitor on the DVR to display the camera on. Select this to display cameras on the Live Viewer. Toggles the playback controls: Reset Resets the search criteria to default (previous hour) Quick Retrieve Search from preset time intervals From/To - Start and end date/time interval to search. Toggle the site map between normal and full screen Switch to the previous / next site map. CSI Technologies Vigil Client Software - User s Guide Page 65

66 Moves back / forwards in the site map navigation history. Dropdown List Use this dropdown list to select from multiple site map files. Changes the view to the selected camera. The display depends upon which display feature is set (Monitor, live, or playback). Changes the display to the corresponding grid containing multiple cameras Video Authentication To authenticate a saved video clip: 1. Open the Browse Files screen and select the destination folder 2. Double-click on the video clip to open it DV Player 3. Click the Authenticate button When the Authentication is complete, one of two message boxes will be displayed: If the Authentication Complete message is displayed, then the video clip is authentic. If the Authentication Error message comes up, then the video clip is not authentic. The frame number in this message is the first frame in the clip that is not authentic. When playing back video, if a frame is not authentic, a red X is displayed over top of it CSI Technologies Vigil Client Software - User s Guide Page 66

67 6 Local Software Update Note: Before attempting a software update, you must have a valid update file (VGL file) To update the local Vigil Client software: 1. Exit the Vigil Client software 2. In the Start menu, select Start Programs Vigil Update 3. Browse to the Vigil Client.VGL update file 4. Click Open 5. Your PC will reboot twice during the update process. Let it finish completely. CSI Technologies Vigil Client Software - User s Guide Page 67

68 7 Site Map Designer The Site Map Designer is a utility that allows the user to configure graphical displays of the site with associated cameras. To open the Site Map Designer, from the Start Menu: Programs Vigil Site Map Designer. Creating a New Site Map 1. Before beginning a new site map, create an image (JPG or BMP) file. This file will be used as a background picture for the site map. 2. Click the Image button on the toolbar or select File Load Background Image from the menu. Opening an Existing Site Map 1. Click the Open button on the toolbar or select File Open from the menu. Saving a Site Map 1. To save a site map, click the Save button from the toolbar or select File Save As from menu. Site map files are normally stored in the C:\Program Files\Vigil\Client directory. CSI Technologies Vigil Client Software - User s Guide Page 68

69 7.1 Site Map Designer Icons and Buttons Hot Spot Icon With this icon selected, drag a box on the site map to define a new hot spot. To delete a hot spot, select the hot spot you wish to remove and press the Delete key. Fixed Camera Icons Select an existing hot spot on the sitemap and then click the icon or drag a box with the icon selected to place a fixed camera on the site map. When setting up these cameras, specify the appropriate remote host and camera number in the control settings. Dome (PTZ) Camera Icon Select an existing hot spot on the sitemap and then click the icon or drag a box with the icon selected to place a pan/tilt/zoom camera on the site map. When setting up these cameras, specify the appropriate remote host and camera number in the control settings. Multi-Camera Grid Icons Select an existing hot spot on the sitemap and then click the icon or drag a box with the icon selected to place an icon to link to 4, 9, or 16 camera grid on the server Live screen. When setting up these cameras, specify the appropriate remote host and set the camera number to 0 in the control settings. Map Link Icon Select an existing hot spot on the sitemap and then click the icon or drag a box with the icon selected to place a map link icon. Directional Icons Select an existing hot spot on the sitemap and then click the icon or drag a box with the icon selected to place a directional icon on the site map. For example, can be used to provide directional links to adjacent maps. Relay Select an existing hot spot on the sitemap and then click the icon or drag a box with the icon selected to place a relay on the site map. It provides a toggle for relays on the site map. It is also polled every 5 seconds for it s current state. Alignment Buttons Select a hot spot and then use a combination of the horizontal and vertical alignments to move the icon into any position within the hot spot. Colour Buttons Use these buttons to change the default colours of the hot spot borders for each state (normal, mouse over, mouse click). Note: These changes affect all hot spots on the site map. Preview Button - Click the Preview button to view the site map in runtime mode. CSI Technologies Vigil Client Software - User s Guide Page 69

70 7.2 Site Map/Hot Spot Properties Note: Press the Tab key or select a different input box after each setting has been made to make sure the changes occur. Sitemap Properties Description Top Level Map A brief description of the site map. Top Level Maps are listed as a home map in Gatekeeper. Hotspot Properties Hot Spot Types Caption Tag Default Select Default for a PTZ or a fixed camera hotspot. Live Only Select Live Only for camera hotspots that link to a camera that is connected to the Matrix Switch but not to a Vigil Server DVR. Link Select Link for a hotspot that links to another map. Relay Select Relay The text that is displayed when the mouse is moved over the camera. Use the tag section to make any notes about this camera. This information is not displayed in the site map. Top/Left/Width/Height Size and position of the hot spot in pixels. Matrix Input Link Map For Live Only cameras; the Matrix Input number of the camera. For Link hot spots, the location of the site map where the link leads to. Remote Host IP/DNS Name Port Dialup Dialup Entry Camera Number Preset The IP Address or DNS Name of the Vigil Server DVR. The data port of the Vigil Server DVR. Enable this option if the connection to the Vigil Server DVR is a dialup connection. For dialup connections only; the dialup entry of the dialup connection. The DVR camera number of the selected camera. For controllable cameras, enter a preset number for the camera to go to this preset when the hotspot is clicked. Relay Relay The number of the relay switch that will be toggled when the hotspot is clicked. CSI Technologies Vigil Client Software - User s Guide Page 70

71 8 Language Switcher To change the language Vigil Client uses: 1. Exit Vigil Client 2. From the Start menu, select Programs Vigil Language Switcher 3. Select the desired language from the dropdown list. Options include: English French Spanish Hebrew 4. Click Switch 5. Click Close CSI Technologies Vigil Client Software - User s Guide Page 71

72 9 Troubleshooting This section reviews common problems and error messages of Vigil Client: Make sure you have recently rebooted (Start Shutdown Restart) Make sure the server you are connected to has a valid license key Make sure you have the latest version of the Vigil Client and Vigil Server software If the live and playback images are not being displayed properly, please ensure that the Use DirectDraw feature in the Vigil Client Settings screen is disabled. CSI Technologies Vigil Client Software - User s Guide Page 72

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