SELF SERVICE BANNER PASSWORD MANAGEMENT. User Guide
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1 SELF SERVICE BANNER PASSWORD MANAGEMENT Department of Information Technology Version: 1.00 June 6, 2011 Author: Kevin Vadnais, B.Sc., PMP Security Analyst
2 Table of Contents PURPOSE OF THE DOCUMENT... 2 TIER 1 - SELF SERVICE... 2 INCORRECT CREDENTIALS... 4 ADMINISTRATIVE LOCKS... 5 TIER 2 SOLUTIONS CENTRE... 5 TIER 3 SPECIAL CASE... 6 Page 1 of 6
3 PURPOSE OF THE DOCUMENT To help increase the productivity of Banner Users in the, a new web service has been created which will allow individual passwords of Oracle/Banner accounts to be reset without involving the Solutions Centre or System Administration staff. This document will instruct you on how to utilize this service and what to do if conditions are encountered where the functionality of the web service is disabled. TIER 1 - SELF SERVICE A new service available in the Bridge has been created underneath the Employee Tab called Reset Banner Password. Once you navigate to this service, you will be presented with the following screen: All that is required is for you to re-enter the password used to log into the Bridge, and the last 4 digits of barcode on your most recently issued University ID card. If you do not currently have an ID card, please proceed directly to Tier 2. Once the correct credentials are entered, you will be presented with the following screen: Page 2 of 6
4 An will have been sent to your University account with the following attributes: From address: Subject line: Banner Password Reset Text Body: Dear <user first name>, Thank you for using the banner password reset service. Your banner password has been temporarily changed to ****************** Please log in immediately to your banner account. Once you have logged in, you will be prompted to change your password to a more permanent one. Due to restrictions in our database, the banner passwords will not allow the following special characters to be used: and. All others will be deemed as valid and allowed to be present in your password. Always keep your password safe and do not share it with anyone, not even your supervisor or Solutions Centre staff. Sincerely, IT Services Page 3 of 6
5 You will then log into your Oracle/Banner application as required by your job function and will be prompted immediately to change your password. These new passwords are single use only, and will only be available for one successful login. INCORRECT CREDENTIALS You will only have 3 attempts to enter in the correct combination of Bridge password, and ID Barcode information. This count is not restricted to your current web session and is tracked across web browsers, computers, and networks. So, if you miss one login from your work computer, and then go home to try again unsuccessfully, you will only have one chance left. If you attempt to reset your password unsuccessfully three times, you will be presented with the following screen: At this point, you cannot utilize the self service functionality anymore and will be required to visit the Solutions Centre to have them perform the reset operation for you. If you are not available to visit the Solutions Centre in person because you are off campus, there are methods to have the operation performed remotely and you will have to follow the procedure outlined in Tier 3. Remote resetting procedures are only performed for those that cannot access the Solutions Centre; this option is not available if you are on campus. Page 4 of 6
6 ADMINISTRATIVE LOCKS There may be some conditions where an administrative lock has been placed on your Oracle/Banner account by the System Administrators. When this situation occurs, you will be presented with the following screen: The best course of action is speak with your manager. They can help facilitate a conversation with the System Administrators to determine the reason. Do not contact the System Administrator directly, as they are not authorized to tell you why a lock has been placed on your account. This tier is used if: TIER 2 SOLUTIONS CENTRE 1. You don t remember youractive Directory Credentials or 2. You don't have an University ID card for some reason or 3. You have attempted to reset your password 3 times and got locked out of tier 1. If you have your University ID card, you will be required to bring it to the Solutions Centre. If you do not have your University ID card, you will be required to bring photo ID to the Solutions Centre where a Solutions Centre Technician will help you acquire an University ID card. A Solutions Centre Technician will then reset your Banner/Oracle password and inform you that your new password is in your inbox. The Solutions Centre Technician does not know what your new password is. Use the temporary password provided in the , log into Banner/Oracle, and follow the password change instructions there. Page 5 of 6
7 If there is an Administrative lock you will be told that the reset operation cannot occur and you need to contact your supervisor in order to proceed. The Solutions Centre staff have no additional information about the reason for the lock. The best course of action is to immediately contact your supervisor. TIER 3 SPECIAL CASE This tier is used if: 1. You need to have your Banner/Oracle Account Password unlocked or reset, and Tier 1/Tier 2 reset solutions are not possible. This would be the case where you have exceeded your reset count limit, or if you do not have your ID card and are not on campus to visit the Solutions Centre. Contact the Solutions Centre at and validate your identity through the normal methods employed for an Active Directory password reset. Generally you will have to know your employee ID number, although this is not a hard requirement. The Solution Centre staff gathers information from you regarding your situation, creates a help ticket, and gives you the help ticket number. You will be informed to have a peer or manager call the Solutions Centre from on campus to verify your information. Your peer/manager needs to provide the help ticket number that the Solution Centre gave you. The peer/manager will then call the Solutions Centre from an on campus phone number or visit the Solutions Centre in person and provide the help ticket number for the reset request. The Solutions Centre will have to validate their identity in the same fashion, and upon successful identification will proceed to validate the information of the user requesting the password reset (make sure the stories match up), and perform the operation. Upon successful completion, the Solutions Centre will perform the reset and close the outstanding ticket. The password is ed to you, not the peer/manager account. If there is an Administrative lock the peer/manager is told that the reset operation cannot occur and that you need to contact a supervisor in order to proceed. You will also be notified via an about the failed attempt to reset the password. Page 6 of 6
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