:: IT SERVICES. Greater Visibility Through SAP Solution Manager Business Process Operations Dashboards

Transcription

1 :: IT SERVICES Greater Visibility Through SAP Solution Manager Business Process Operations Dashboards

2 :: IT SERVICES Visible or Invisible? Why do we need to monitor our critical business processes and build appropriate Dashboards? The need to reduce/eliminate end-user disruption Customer CRM Supplier SAP R/3 BW Headquarter Is your business aware? Production SCM/APO Alignment of Business Objectives down through IT one goal, one vision SRM/EBP What the business and IT agree on is the same transparency Distributor Legacy System Warehouse Subcontractor Legacy System

3 :: IT SERVICES Visible or Invisible? Are we talking the same language? Discrepancy between what the business saw as available vs. what we were reporting as available What is truly impacting the business? Need agreement with the business at the process level Establish business objectives KPIs to measure success CRM Create Sales Order Is IT monitoring meaningful areas to the business? SAP ECC Create Sales Order Create Delivery Post Goods Issue Create & Print Invoice WMS Perform Picking Send Pick Confirmation

4 The Monitoring Types Current Areas of Focus Application specific monitoring for SAP ERP (SD, MM, PP, LE, WM, PM/CS, QM, FI) & SAP EWM SAP CRM (Sales, Services, Customer Interaction Center; Marketing) SAP APO (planning runs in DP, SNP, PP/DS, gatp/bop) SAP SRM (Self-service Procurement, Sourcing Cockpit) Background Job monitoring for Single background jobs or SAP BW Process Chains Interface monitoring for IDoc, BDoc, trfc, qrfc, bgrfc, Batch Input, flat files, SAP PI Cross-Application monitoring for ABAP dumps, Update errors, number range fill-level, Application Log entries Performance monitoring for transactions and RFC processing Industry specific monitor enhancements for SAP Apparel and Footwear, SAP for Automotive, SAP for Banking, SAP for Retail, SAP for Utilities Data Consistency monitoring for SAP ERP, SAP CRM, SAP APO 2011 SAP AG. All rights reserved. 5

5 The Approach From Analysis to Monitoring to Improvement Provides indicators for Business Process Analys is performed on SAP R/3 and SAP ECC Provides scope for Business Process Stabilization & Improvement Business Process Analytics Business Process Monitoring Clean-up of old & open business data Improved planning result accuracy Improved performance of transactions, reports or processes Higher reporting quality Higher end-user efficiency Detect & correct gaps in process implementation Configuration issues Missing closing steps of open documents Business Process Benchmarking Benchmarking across organizational units Visibility & Transparency Business Process Standardization Business process template adherence Missing end-user training Early detection of business process exceptions Overdue business documents not processed fast enough Interface errors & inconsistencies Issues within background processing Performance issues Automization of manual tasks Real-time alert monitoring of interfaces & background jobs 2011 SAP AG. All rights reserved. 6

6 The Evolution Business Process Stabilization to Improvement Customer Satisfaction Overdue Sales Orders Sales Ordes with delivery block Overdue outbound delivieries Number of returns Revenue Stream Sales Orders without invoice Sales Orders with billing block Outb. Deliveries with GI & without invoice Invoices not transferred to FI Number of credit memos Supply Chain & Planning Accuracy Overdue Purchase Reqs& Order items Overdue STO items Open Planned Orders COGI errors Production / Process Orders overdue for TECO Stock Levels & Capital tie-up Slow moving items Dead stock Vendor consignment withdrawels Materials with expired shelf life Inspection lots without usage decision Data Accuracy Incomplete Sales Documents Application Log errors Update errors ABAP dumps Performance Zero stock batch segments Overdue reservation items Production / Process / PM Orders TECO but without deletion flag Transaction response times Background job runtimes Integration & Automation Interface errors Background job cancellations Batch Input errors 2011 SAP AG. All rights reserved. 7

7 The Tools Solution Manager People Service Desk Message SMS Management Dashboard Solution Manager BW (ad-hoc) Reporting Service Level Reporting Analytics Continuous Online Alert Monitoring Solution Landscape 2011 SAP AG. All rights reserved. 8

8 The Tools BPO Dashboards Trend chart: shows a daily trend for Outbound deliveries created within the last month per shipping point Bar chart: shows the actual number of Overdue outbound deliveries per shipping point Pie chart: shows the actual Deliveries with overdue invoices per shipping point Trend chart: shows a daily trend for Overdue outbound deliveries per shipping point 2011 SAP AG. All rights reserved. 9

9 The Tools BPO Dashboards Static rating table: shows a rating for the Overdue outbound deliveries per shipping point Dynamic rating table: shows a rating for the Outbound deliveries created per shipping point Bar chart: shows the Top 5 shipping points with the most Overdue outbound deliveries Stacked column chart: shows the Outbound deliveries created per day and per shipping point 2011 SAP AG. All rights reserved. 10

10 Setup of BPO Dashboards Quick View Setup Panels Chose a chart type and enter labels for the chart for the graphical display of your analytical keyfigure instances Setup Dashboards Maintain dashboard titles Define the layout of your dashboards and assign panels to dashboards Assign user groups 4 Main Setup Steps: Maintain Connector Instances Setup Analytical Keyfigure Instances (AKFIs) Setup Panels Setup Dashboards Setup AKFIs Chose the analytical key figure and the characteristics that you want to display Define filter criteria Maintain Connector Instances Define data sources 2011 SAP AG. All rights reserved. 11

11 :: IT SERVICES Creating a Win-Win Vision Implement A Complete Solution Reduces end-user disruption Is the goal to sustain/maintain or improve and achieve? Identifies Root Cause Invokes a Continuous Process Improvement method Drives process improvement through key data collection and metrics which provide insights into how we are improving

12 :: IT SERVICES Creating a Win-Win Vision Executive Dashboards (L4 and up) L5/L6/L7 Dashboards that drive process improvement and reduce enduser disruptions One common place for monitoring, analyzing and reporting How do we make this happen?

13 :: IT SERVICES... Creating a Win-Win Vision

14 :: IT SERVICES Thank You