VEEAM CLOUD PROVIDER LICENSING OPTIONS

Size: px
Start display at page:

Download "VEEAM CLOUD PROVIDER LICENSING OPTIONS"

Transcription

1 PARTNER WITH WITH VEEAM VEEAM Your success is our mission. Your success is our mission Modern Data Protection Built for Virtualization VEEAM CLOUD PROVIDER LICENSING OPTIONS EMEA JUNE,

2 TABLE OF CONTENTS TABLE OF CONTENTS 2 DEFINITIONS 4 PERPETUAL LICENSING (CAPITAL EXPENSE) 4 PRODUCTS INCLUDED 4 LICENSING UNIT 4 VEEAM BACKUP AND REPLICATION 4 INITIAL ORDER 4 SUBSEQUENT ORDERS 5 EXPAND ENVIRONMENT 5 VERSIONS 5 SKU CONTENT 5 HOW TO BUY 5 RENTAL LICENSING OPTIONS 5 PER USAGE - MONTHLY 5 VOLUME AGREEMENTS 5 PRODUCTS INCLUDED 5 QUALIFICATIONS 6 LICENSING UNIT 6 SKU CONTENT 6 PROCESS 6 PRICING 6 REPORTING 6 PAYMENTS 6 HOW TO BUY 6 NON COMPLIANCE 6 REPORTING NON COMPLIANCE 7 PAYMENT NON COMPLIANCE 7 CANCELLATION FOR NON COMPLIANCE 7 NOT-FOR-RESALE (NFR) KEYS 7 PRODUCTS INCLUDED 7 HOW TO ACQUIRE 8 This Veeam Cloud Provider Licensing Options document, along with the Veeam EULA and VEEAM VCP Program Guide documents is an agreement between the Cloud Provider and Veeam. By Joining the VCP Program, Purchasing and/or Renting Veeam product(s) the Cloud Provider agrees to abide by the terms and restrictions in these documents. The latest versions can be found on Veeam ProPartner Portal, Program s tab. 2.

3 INTERNAL USE LICENSES 8 PRODUCTS INCLUDED 8 HOW TO BUY 8 LICENSE COMPLIANCE (CONVERT COMMERCIAL TO CLOUD PROVIDER) 8 LICENSE CONVERSION 8 PERPETUAL TO VOLUME RENTAL AGREEMENT 8 PERPETUAL TO PER USAGE RENTAL 8 RENTAL TO VOLUME RENTAL AGREEMENT 9 RENTAL TO PERPETUAL 9 LICENSE TRANSFER 9 SPECIAL USE CASES 9 REMOTE USE OF VEEAM BACKUP AND REPLICATION (STANDARD OR ENTERPRISE) 9 PRIVATE CLOUD USE OF VEEAM BACKUP AND REPLICATION 9 PERPETUAL LICENSING SCENARIO S 10 RENTAL LICENSING SCENARIO S 11 LICENSE AGREEMENT 12 AUDIT 12 3.

4 DEFINITION VCP refer to the companies (including Service Providers/Hosting Providers) registered and participating in Veeam Cloud Provider Program Cloud Provider Companies whose primary business function is to provide multi tenant hosted services to independent companies (other legal entities under different ownership). Hosted Services include: Software as a Service (Saas), Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and other Managed Services. Outsourcer Outsourcers do NOT qualify for the Veeam Cloud Provider Program. They generally provide single tenant custom services and have the unique requirement of needing to transfer both software title and support rights over to their client at the end of their contract. That is outside the scope of this program, its benefits and license agreement. Please send an to outsourcing@veeam.com to learn more about acquiring the appropriate licensing and EULA contract modifications. NOTE: Veeam s standard commercial SKUs CANNOT be used in Outsourced environments. VCP Aggregator is a reseller which resells monthly per usage model or volume agreement model, collects report from VCPs. Aggregator is composed by Rental Distributor or Sub Aggregator. Administrative Access extension of rights to use from the licensee to their contractor(outsourcer, etc.) Authorized for Support organizations and individuals recognized by Veeam support as eligible to receive technical assistance on the designated product(s) licensed Outsourcing EULA Modification a rider to standard license agreement that must be attached at time of license purchase. This rider gives the outsourcer rights to a one (1) time transfer of product usage and support rights. Veeam, Outsourcer and transferee (Outsourcer client, Veeam s new end user) must all execute a Rights Transfer document at end of term/time of transfer. Additionally transfer is required to purchase their own new, separate support agreement with Veeam. Usage Rights the Cloud Provider is considered the Veeam End User and has usage rights for the licensed products. These rights are NOT transferrable (See EULA for details) with VCP licenses. Support Entitlement (Referred to as Maintenance in EULA) follows the usage rights. This entitlement cannot be transferred but remained attached to the usage rights. In practice this means that the cloud provider must support their end users and the cloud provider is the only party that calls Veeam for support. PERPETUAL LICENSING (CAPITAL EXPENSE) PRODUCTS INCLUDED Veeam Backup and Replication (Standard, Enterprise or Enterprise Plus Editions) Veeam One Veeam Backup Management Suite (Standard, Enterprise or Enterprise Plus Editions) Veeam Management Pack for VMware Veeam SPl HP Operations Manager LICENSING UNIT VEEAM BACKUP AND REPLICATION Veeam Backup and Replication, Veeam One and Veeam Backup Management Suite are licensed per 10VMs. Minimum order is 1 SKU for 10VMs. All other products are licensed by socket. INITIAL ORDER When a Cloud Provider places their 1st order for Veeam Backup and Replication VCP edition they will receive a license key to set up the product on up to 16 sockets. This should allow the VCP flexibility to migrate the 10VMs licensed across the environment to meet SLA/uptime/etc. requirements. 4.

5 SUBSEQUENT ORDERS If the VCP orders additional VMs of backup they will NOT automatically receive a new license key expanding the socket count. EXPAND ENVIRONMENT When the VCP needs to expand their backup environment beyond the originally provisioned 16 VCP sockets they must contact hosting.emea@veeam.com and request additional keys. The CONTACTS tab on Veeam ProPartner Portal lists the contact information for the VCP s regional Veeam Sales Team. VERSIONS Veeam Backup and Replication is available in Standard, Enterprise or Enterprise Plus edition. These products are mutually exclusive mixing Standard and Enterprise editions in the same environment is not allowed (restricted/ controlled by Enterprise Manager). SKU CONTENT SKUs contain the ordered Veeam product, 1 Year of Premium Maintenance, and rights to use the product in a hosted environment. See EULA, Grant of License section. HOW TO BUY Veeam Perpetual License SKUs, Cloud Provider Editions are available thru VCP s Aggregators. Veeam ProPartner Portal, Workplace tab contains a locator to help Cloud Providers locate a VCP Aggregator in their area. *If your firm is both a Veeam Reseller Partner and a Veeam Cloud Provider Partner please refer to the Perpetual Licensing Scenario s section for additional information. Apply for a 2nd relationship through the Portal ( Edit Profile, Become a VCP ) or contact hosting.emea@veeam.com for assistance. RENTAL LICENSING OPTIONS PER USAGE - MONTHLY Veeam offers a Per usage - Monthly rental of product(s) with No Volume or Time commitment to Veeam. Aggregators (rental resellers) may set their own minimum fees or relationship duration. Veeam is adding VCP s Aggregators to the program check the Veeam Partner Portal, Request Quote, Select Aggregator, to determine if a rental in available in your geography. VOLUME AGREEMENTS Veeam offers [annual] Volume rental agreements with both a Volume and Time commitment. Higher volume agreements carry more discounted pricing. Contact your Veeam Aggregator for more information. Veeam is adding Aggregators to the program check the Veeam Partner Portal, Request Quote, Select Aggregator, to determine if a rental in available in your geography. PRODUCTS INCLUDED Veeam Backup and Replication(Standard, Enterprise or Enterprise Plus Edition) Veeam ONE Veeam Backup Management Suite (Standard, Enterprise or Enterprise Plus Edition) Veeam SPI HP Operations Manager Veeam Management Pack for VMware Veeam Backup Free Edition 5.

6 QUALIFICATIONS VEEAM CLOUD PROVIDER LICENSING OPTIONS Rental through the Aggregators is available to Platinum and Gold Veeam Cloud Providers. Refer to the Cloud Provider Program Guide posted on the Veeam Partner Portal to see the current requirements & criteria for Platinum and Gold tiers. LICENSING UNIT Veeam Backup and Replication, Veeam One and Veeam Backup Management Suite are licensed per VM. All other products are licensed by socket. SKU CONTENT SKUs contain the ordered Veeam product, Premium Maintenance, and rights to use the product in a hosted environment. See EULA, Grant of License section. PROCESS Join Veeam VCP Program and attain Gold or Platinum Status. License Key acquisition Contact your Aggregator and request being provisioned with SKU s for appropriate products. Usage Reporting Report monthly usage to your Aggregator within the specified timeframe. PRICING Price set by Aggregator Veeam will consider price increases only at the beginning of each calendar year (January 1) but may decrease pricing at any time during the year. Price increase notifications will be sent out before January 1 even if the price increase does not take effect until later in the calendar year. REPORTING Veeam strongly recommends the Aggregator set reporting and payment requirements at least as restrictive as outlined below. Cloud Provider Usage Reporting to the Aggregator must be completed by 15th of month for previous month. Cloud Providers must report the full month of product usage, not an [initial] partial month. However, after the initial month partial month usage of 15 days or more shall be considered a full month of usage and must be reported as such in the next report due. Reporting Methods are at the discretion of the Aggregator: Spreadsheet, portal, edi, etc. A script is available to generate a report on a number of unique virtual machines that were backed up by the product. Send an to hosting.emea@veeam.com in order to get it. PAYMENTS Veeam strongly recommends the Aggregator give the Cloud Provider no more than 45 days from end of reporting period (30 days from report submission) to remit payment to the Aggregator. The Aggregator is responsible for all Invoicing to the Cloud Provider and can set own payment terms. HOW TO BUY Refer to the Veeam ProPartner Portal to find the latest list of Aggregators and countries where rental is offered. NON COMPLIANCE Aggregators are responsible for all Notification, Warning, and Cancellation communications with Cloud Providers. Timing and type of message sent is outlined below. Failure to the Aggregator to send the communications does NOT relieve the Cloud Provider of their obligations or the enforcement of penalties for failure to meet those obligations. 6.

7 REPORTING NON COMPLIANCE Level 1 Notification Reports 1 15 days late Aggregator sends Notice of Non compliance with reporting requirements Level 2 Warning Reports days Aggregator sends Warning of Non compliance with reporting requirements Level 3 Cancellation Reports over 45 days late Aggregator sends Cancellation for Non compliance with reporting requirements PAYMENT NON COMPLIANCE Level 1 Notification Payments 1 15 days late Aggregator sends Notice of Non compliance with payment requirements Level 2 Warning Payments days late Aggregator sends Warning of Non compliance with payment requirements Level 3 Cancellation Payments over 45 days late Aggregator sends Cancellation for Non compliance with payments requirements CANCELLATION FOR NON COMPLIANCE VCPs that receive three (3) level 1 Notifications in rolling 12 month period Cancellation for Non compliance The Cloud Provider can re apply with Aggregator after 12 months. VCPs that receive two (2) Level 2 Warnings in rolling 12 month period Cancellation for Non compliance Can re apply with Aggregator after 12 months. VCPs that receive one (1) Level 3 Cancellation Cancellation of rental privileges for 12 months. Support / subscription are immediately cancelled and the Cloud Provider must discontinue use of any/all Veeam Products rented. NOTE: Cloud Provider can still purchase Perpetual Licenses assuming no other non compliance issues and after account is brought current. NOT FOR RESALE (NFR) KEYS Not for resale (NFR) software is available to partners for product demonstration and training purposes. Veeam Gold and Silver Cloud Provider partners may receive up to eight sockets of NFR copies of the Veeam software products they are authorized to resell. Under no circumstances can NFR software be copied, resold, or distributed to any third party, or used for partner information processing or computing needs. One year of maintenance/support is included with NFR software as long as the partner remains in good standing within the parameters of the Veeam Gold and Silver Program and does not violate the NFR license terms. PRODUCTS INCLUDED Veeam Backup and Replication (Standard, Enterprise or Enterprise Plus Editions) Veeam ONE Veeam SPI HP Operations Manager Veeam Management Pack for VMware Veeam Backup Free Edition 7.

8 HOW TO ACQUIRE To obtain NFR software, partners must go to sign on to Veeam ProPartner, and request NFR copies of the desired product. Upon approval by regional channel management, NFR keys will be sent directly to them. Partners wishing to extend maintenance/support at the end of the initial one year term should send an e mail to propartner@veeam.com and will be subject to the same approval process. INTERNAL USE LICENSES Veeam Platinum and Gold Cloud Providers partners are entitled to purchase discounted internal* partner usage licenses. PRODUCTS INCLUDED Veeam Backup and Replication (Standard, Enterprise or Enterprise Plus Editions) Veeam ONE Veeam SPI HP Operations Manager Veeam Management Pack for VMware Veeam Backup Free Edition HOW TO BUY Contact your Veeam Regional Sales Team for assistance purchasing these Licenses. *internal refers to use by a partner s own internal IT department, and is not to be used for hosting or outsourcing services. LICENSE COMPLIANCE (CONVERT COMMERCIAL TO CLOUD PROVIDER) Veeam recognizes that some of our partners have had urgent need to deploy Veeam products in their hosting environment prior to the creation of Veeam Cloud Provider Program. The use of these licenses in a hosting environment is not technically compliant with Veeam s End User License Agreement (EULA). With no penalty, Veeam will help you convert those commercial licenses to Cloud Provider licenses so they associate with the appropriate usage rights and bring your firm into legal compliance. Send an to hosting.emea@veeam.com for instructions. LICENSE CONVERSION PERPETUAL TO VOLUME RENTAL AGREEMENT Perpetual Licenses* cannot be converted into Rental Licenses. However a Cloud Provider may choose to purchase some number of Perpetual VCP Licenses and then use a Volume Rental Agreement to make cost effective ongoing operational expenditures on Veeam product(s). *If a Cloud Provider is using commercial licenses for their hosted environment these must be converted before entering into a Volume Purchase Agreement. PERPETUAL TO PER USAGE RENTAL Perpetual Licenses cannot be converted into Rental Licenses. However a Cloud Provider may choose to purchase Perpetual VCP Licenses for the predictable (long term contracts) component of their business and then use Rental to address the variable part of their revenue stream. 8.

9 RENTAL TO VOLUME RENTAL AGREEMENT VEEAM CLOUD PROVIDER LICENSING OPTIONS Rental of Veeam product(s) through Aggregators is either month to month or an annual commitment. Cloud Provider may negotiate out of an [annual] rental agreement and enter into a Volume Rental Agreement, begin reporting/paying for usage based on the volume agreement terms, and stop reporting on the monthly or annual rentals. RENTAL TO PERPETUAL Rental of Veeam product(s) through Aggregators is either month to month or an annual commitment. At the end of the rental term (monthly or end of agreement) the Cloud Provider may choose to stop renting and instead purchase Cloud Provider perpetually licensed product(s). Rental does not carry any residual value; there is no credit for previously paid monthly licensing fees. LICENSE TRANSFER Veeam Cloud Provider licenses, both Perpetual and Rental, CANNOT have the usage rights transferred to another legal entity. All rights remain with the Cloud Provider. If there is a need to transfer usage rights to YOUR client at some point in the future then refer to the Perpetual Licensing Scenarios graphic for guidance on obtaining an outsourcing EULA modification. SPECIAL USE CASES REMOTE USE OF VEEAM BACKUP AND REPLICATION (STANDARD, ENTERPRISE OR ENTERPRISE PLUS) Veeam Backup and Replication with Cloud Provider licensing can be used to service remote clients. VCPs can use their VCP licenses for remote replication or offsite backup/move to CP site. These are still licensed by the VM. There is a limitation the Cloud Provider s customer cannot use the VCP licensed Veeam B&R for their own purposes (local backups, sandbox, file extraction, etc.); the VCP license can only be used for DR to the Cloud Provider s site. If the customer wants to do more they will need to acquire their own Veeam Commercial (socket based) license. Contact your regional team or hosting.emea@veeam.com for configuration details and limitations. PRIVATE CLOUD USE OF VEEAM BACKUP AND REPLICATION Some Cloud Providers are offering their clients a service based on the underlying hardware, not the number of virtualized machines. In these offerings the Cloud Provider may have no visibility into the number of VMs being backed up/replicated. Contact your regional team or hosting.emea@veeam.com for guidance on licensing in these environments. 9.

10 PERPETUAL LICENSING SCENARIO S VEEAM CLOUD PROVIDER LICENSING OPTIONS Determine Appropriate Perpetual Licensing Veeam registered Cloud Providers and outsourcers ONLY Usage Type (see Definitions for explanation) Hosting/Managed Services Outsourcing VCP/ Outsourcer/ Internal Use License Ownership (see Definitions for explanation) Client Request third party access rights Cloud Provider Outsourcer Client Request third party access rights Silver Determine partner level Gold or Platinum License Type and Acquisition (see Definitions for explanation) Client buys Commercial Licensing Request third party access rights Outsourcer request rights to transfer Cloud Provider/ Outsourcer buys VCP Licensing through VAR channel Client (or basic Partner for Internal Use) buys Commercial Licensing through VAR channel Cloud Provider/ Outsourcer buys Internal Use Licensing through VAR channel Type of licensing licensing with special terms VCP licensing Standard commercial licensing Internal use If you are an Outsourcer please outsourcing@veeam.com for further assistance. 10.

11 RENTAL LICENSING SCENARIO S VEEAM CLOUD PROVIDER LICENSING OPTIONS Determine Appropriate Perpetual Licensing Usage Type (see Definitions for explanation) Cloud /Managed Services License Ownership (see Definitions for explanation) Client Cloud Provider License Type and Acquisition (see Definitions for explanation) Client buys Commercial Licensing Request third party access rights Outsourcing There are NO rental options for Outsourcing see Perpetual Licensing scenarios Cloud Provider acquires VCP Rental Licensing through Aggregator channel Yes VCP Internal Use Are internal Systems Co-mingled with client environments? No Cloud Provider can t use rental for Internal use unless co-mingled. See Perpetual Licensing scenarios for purchase options. Type of licensing licensing with special terms VCP licensing Standard commercial licensing 11.

12 LICENSE AGREEMENT All Veeam Product SKUs VCP edition associate with section 2.0 of the Veeam EULA (available on the Veeam website) and grant the Cloud Provider purchaser rights to use the product(s) in a hosted environment. Veeam Free Products (see Products Included above) will also associate with section 2.0 of the Veeam EULA for all Cloud Providers that are members in good standing of the Veeam Cloud Program (See Cloud Provider Program Guide on the Veeam Partner Portal). AUDIT For the term of any Veeam Product Licenses and Maintenance, and for a period of one year thereafter, Veeam may, during normal business hours and upon reasonable prior notice to Cloud Provider, inspect the files, computer processors, equipment and facilities of Cloud Provider to verify compliance with the EULA or an applicable Order Form. 12.

Your success is our mission. Your success is our mission

Your success is our mission. Your success is our mission PARTNER WITH WITH VEEAM VEEAM Your success is our mission. Your success is our mission Veeam Cloud Provider Licensing Options EMEA January, 2015 01142015 Contents LINK INDEX... 4 CONTACTING VEEAM... 4

More information

Veeam Cloud Provider Program Frequently Asked Questions

Veeam Cloud Provider Program Frequently Asked Questions PARTNER WITH WITH VEEAM VEEAM AṂ Your success is our mission. Your success is our mission Modern Data Protection Built for Virtualization Modern Data Protection Built for Virtualization and the Cloud Veeam

More information

SPLA Compliance Your Check List!

SPLA Compliance Your Check List! SPLA Compliance Your Check List! This SPLA Compliance Check List document has been compiled by HP SLMS to assist Service Providers in understanding the program and product licensing rules under Microsoft

More information

Licensing Guide for Partners. Leveraging Data Center Providers and Software Services Resellers

Licensing Guide for Partners. Leveraging Data Center Providers and Software Services Resellers Licensing Guide for Partners Leveraging Data Center Providers and Software Services Resellers LEVERAGING DATA CENTER PROVIDERS AND SOFTWARE SERVICES RESELLERS: LICENSING GUIDE Table of Contents Introduction...

More information

Citrix Service Provider Program Frequently Asked Questions

Citrix Service Provider Program Frequently Asked Questions Citrix Service Provider Program Frequently Asked Questions What is the Citrix Service Provider Program? The Citrix Service Provider (CSP) Program is a Citrix partner program designed specifically for service

More information

Symantec Backup Exec.cloud Partner Pricing and Licensing Guide

Symantec Backup Exec.cloud Partner Pricing and Licensing Guide WHITE PAPER: SYMANTEC BACKUP EXEC.CLOUD PARTNER PRICING........ AND.... LICENSING.......... GUIDE.................. Symantec Backup Exec.cloud Partner Pricing and Licensing Guide Who should read this paper

More information

VMware Enterprise Purchasing Program (EPP) Guide. Program Guide

VMware Enterprise Purchasing Program (EPP) Guide. Program Guide Purchasing Program (EPP) Guide Program Guide Table of Contents At a Glance.... 3 Program Features.... 3 Program Benefits... 3 How to Get Started.... 3 For More Information.... 3 EPP Summary... 4 Basic

More information

Microsoft Cloud Solution Provider Frequently Asked Questions

Microsoft Cloud Solution Provider Frequently Asked Questions Microsoft Cloud Solution Provider Frequently Asked Questions Copyright 2015 Microsoft Corporation. All rights reserved lished July 2014 2014 Microsoft Corporation. All rights reserved. Microsoft Cloud

More information

Veeam Business Continuity-as-a-Service (BCaaS) and Disaster Recovery with VCP

Veeam Business Continuity-as-a-Service (BCaaS) and Disaster Recovery with VCP Veeam Business Continuity-as-a-Service (BCaaS) and Disaster Recovery with VCP Nick Tan Systems Engineer Veeam Cloud Channel Summit 2015 @rhipecloud #RCCS15 Today s Plan with Veeam Introduction to Veeam

More information

Business Rules WhatsUp Gold 14.2 WhatsUp WhatsVirtual and WhatsUp Failover Manager

Business Rules WhatsUp Gold 14.2 WhatsUp WhatsVirtual and WhatsUp Failover Manager Business Rules WhatsUp Gold 14.2 WhatsUp WhatsVirtual and WhatsUp Failover Manager WhatsUp Gold 14.2 Business Rules With the release of 14.2 comes a change to our business rules in regards to eligibility

More information

CLOUD CRUISER FOR WINDOWS AZURE PACK

CLOUD CRUISER FOR WINDOWS AZURE PACK CLOUD CRUISER FOR WINDOWS AZURE PACK frequently asked questions 2013 Cloud Cruiser www.cloudcruiser.com OCTOBER 2013 PRODUCT FEATURES What is included with Cloud Cruiser Express? Cloud Cruiser Express

More information

VMware vcloud Air Network Program Guide

VMware vcloud Air Network Program Guide VMware vcloud Air Network Program Updated Q4 2014 / 1 THIS GUIDE SETS FORTH PROGRAM RULES AND POLICIES THAT GOVERN YOUR PARTICIPATION IN THE VMWARE VCLOUD AIR NETWORK PROGRAM. THE VMWARE VCLOUD AIR NETWORK

More information

Symantec Backup Exec 2014 TM Licensing Guide

Symantec Backup Exec 2014 TM Licensing Guide Product Overview Symantec Backup Exec delivers powerful, flexible, and easy- to- use backup and recovery to protect your entire infrastructure - both virtual and physical. Using modern technology, Backup

More information

Windows Server 2012 Licensing & Pricing FAQ

Windows Server 2012 Licensing & Pricing FAQ Windows Server 2012 Licensing & Pricing FAQ Table of Contents WINDOWS SERVER 2012 DATACENTER AND STANDARD EDITIONS... 3 Q1. What is new in Windows Server 2012?... 3 Q2. What is the difference between Windows

More information

Proofpoint Partner Program

Proofpoint Partner Program Proofpoint Partner Program 2 Partners Proofpoint Partner Program This page was intentionally left blank. Partners Proofpoint Partner Program 3 Contents Proofpoint Partner Program 4 Why Partner with Proofpoint?

More information

Citrix Service Provider Program

Citrix Service Provider Program Citrix Service Provider Program Frequently Asked Questions 6March2015 Citrix Service Provider Program: Overview The Citrix Service Provider Partner Program provides the comprehensive technical and business

More information

Transition: Let s have a look at what will be covered.

Transition: Let s have a look at what will be covered. Welcome to the Microsoft Licensing Overview course, designed for partners preparing to take the Microsoft Licensing Overview assessment. This course introduces you to Microsoft Licensing program and product

More information

Licensing & Pricing FAQ

Licensing & Pricing FAQ Licensing & Pricing FAQ Table of Contents DATACENTER AND STANDARD EDITIONS... 4 Q1. What is new in Windows Server 2012?... 4 Q2. What is the difference between Windows Server 2012 Standard edition and

More information

ABOUT US. Our mission. Our vision

ABOUT US. Our mission. Our vision ABOUT US Groupe Access was founded in 1993 and has become one of the leading hardware and information technology (IT) services firms in Canada. Groupe Access provides complete Infrastructure solutions

More information

SaaS A Product Perspective

SaaS A Product Perspective SaaS A Product Perspective Software-as-a-Service (SaaS) is quickly gaining credibility and market share against traditional packaged software. This presents new opportunities for product groups and also

More information

Microsoft Licensing and Disaster Recovery

Microsoft Licensing and Disaster Recovery Luca Dell'Oca (vexpert 2011, VCP, CISSP) works in ICT since 2000. Virtualization architect and consultant since 2006, specialized on VMware design and management, Backups and Disaster Recovery. VMware

More information

SPLA & HVS Licensing March 2007, Milan Sara Hunter

SPLA & HVS Licensing March 2007, Milan Sara Hunter SPLA & HVS Licensing March 2007, Milan Sara Hunter Agenda SPLA Where we are today FY 07 Focus Licensing Updates SPLA HVS What is this? SPLA Where we are today V2.2 of the agreement Indirect Model for EMEA

More information

Orchestration. Replicate to Azure capacity (100 GB) Guaranteed recovery time objective (RTO) $54 / instance. $16 / instance

Orchestration. Replicate to Azure capacity (100 GB) Guaranteed recovery time objective (RTO) $54 / instance. $16 / instance Microsoft Azure Site Recovery Licensing White Paper Overview Microsoft Azure Site Recovery (ASR) can help protect your most important services by coordinating the automated replication and recovery of

More information

2015 A Year of Grape Opportunity. Microsoft SMB&D

2015 A Year of Grape Opportunity. Microsoft SMB&D 2015 A Year of Grape Opportunity Microsoft SMB&D Office for Windows 10 Windows 10 End of support for Windows Server 2003/R2 155 Days Remaining Optimistic Estimates Server migration: 1-3 months Application

More information

Public Versus Private Cloud Services

Public Versus Private Cloud Services Public Versus Private Cloud Services Table of Contents vs. What constitutes a Public Cloud versus a Private Cloud solution? When considering moving to a public Cloud infrastructure, what questions should

More information

Introducing Backup & Replication v5.7

Introducing Backup & Replication v5.7 Introducing Backup & Replication v5.7 NAKIVO Overview NAKIVO Overview Fastest-growing provider of VM & Cloud Backup Software 5,500+ customers worldwide 800+ channel partners in 102 countries 70+ cloud

More information

Service Definition. Hyve cloud based Virtual Desktop (PaaS)

Service Definition. Hyve cloud based Virtual Desktop (PaaS) Service Definition Hyve cloud based Virtual Desktop (PaaS) Hyve cloud based Virtual Desktop (PaaS) Hyve's cloud based Virtual Desktop VDI is delivered to Government customers via the e- procurement portal

More information

fdsfdsfdsfdsfsdfdsfsdfdsfsdfsdfsdfs Square Box Systems Technical Support

fdsfdsfdsfdsfsdfdsfsdfdsfsdfsdfsdfs Square Box Systems Technical Support fdsfdsfdsfdsfsdfdsfsdfdsfsdfsdfsdfs Square Box Systems Technical Support Technical Support Agreement This technical support agreement is made between Square Box Systems Ltd, a company incorporated and

More information

Microsoft Enterprise Agreement. Program Guide

Microsoft Enterprise Agreement. Program Guide Microsoft Enterprise Agreement Program Guide 1 Table of Contents Enterprise Agreement Introduction...3 Enterprise Agreement Overview...3 Enterprise Agreement Benefits...3 Enterprise Agreement Program Features...5

More information

Service Description. vstart Solution Assistance & Consulting Service

Service Description. vstart Solution Assistance & Consulting Service Service SKUs SKU # SKU Description Provider 936-9749 Infrastructure Consulting Services, Custom, vstart Solution assistance and Consulting, 1week GICS Resource for 1 unit of service Duration (hours) Virtualization

More information

City of Bismarck, ND RFP for a WMS and CRM Addendum #2

City of Bismarck, ND RFP for a WMS and CRM Addendum #2 Date Issued: Friday, March 4, 2016 City of Bismarck, ND RFP for a WMS and CRM Addendum #2 This amendment is issued prior to receipt of proposal to provide modification and/or clarification of the Request

More information

VMware Subscription Services

VMware Subscription Services VMware Subscription Services Updated Q3 2013 VMware Main Title Main Title Main Title Subtitle V.3.0 / Updated March 2013 PROGRAM GUIDELINE CATEGORY Partner Network Program Guideline Table of Contents Purpose

More information

VMware Infrastructure 3 Pricing, Packaging and Licensing Overview W H I T E P A P E R

VMware Infrastructure 3 Pricing, Packaging and Licensing Overview W H I T E P A P E R VMware Infrastructure 3 Pricing, Packaging and Licensing Overview W H I T E P A P E R Table of Contents Introduction................................................................ 3 Summary...................................................................3

More information

FY14 Managed Reseller Incentives

FY14 Managed Reseller Incentives Anthony Ferry Neudesic FY14 Managed Reseller Incentives Incentives Guide April 21, 2014 TABLE OF CONTENTS Version History... 2 Overview... 3 Partner Eligibility Requirements... 4 MPN Competency Requirements...

More information

License Mobility through Software Assurance

License Mobility through Software Assurance License Mobility through Software Assurance FREQUENTLY ASKED QUESTIONS FOR PARTNERS License Mobility through Software Assurance gives customers the ability to deploy certain Server Application licenses

More information

Tier 1 Discounts: Summary of Changes

Tier 1 Discounts: Summary of Changes Tier 1 Discounts: Summary of Changes In conjunction with the launch of McAfee s Tiered Pricing Program, we re also simplifying our Tier 1 Discount strategy in order to provide a more usable and consistent

More information

Esri Partner Network Silver Tier Policies

Esri Partner Network Silver Tier Policies These policies apply to Esri Partner Network partners in the Silver Tier. These policies are subject to change with a 30 day notice at the discretion of Esri. Please refer to the Esri Partner Portal for

More information

Your Guide to VMware Lab Manager Replacement

Your Guide to VMware Lab Manager Replacement Your Guide to VMware Lab Manager Replacement white paper BROUGHT TO YOU BY SKYTAP 2 Your Guide to VMware Lab Manager Replacement Contents Your Guide to VMware Lab Manager Replacement... 3 The Power and

More information

Training Software LAR Contract. Non Mandatory SP 09 0208

Training Software LAR Contract. Non Mandatory SP 09 0208 Training Software LAR Contract Non Mandatory SP 09 0208 SHI provides three types of training to our customers in regards to deliverables based services engagements: Knowledge Transfer, Technical or Administrative

More information

TABLE OF CONTENTS RED HAT GLOBAL SYSTEMS INTEGRATOR (GSI) PARTNER PROGRAM GUIDE

TABLE OF CONTENTS RED HAT GLOBAL SYSTEMS INTEGRATOR (GSI) PARTNER PROGRAM GUIDE RED HAT GLOBAL SYSTEMS INTEGRATOR (GSI) PARTNER PROGRAM GUIDE TABLE OF CONTENTS INTRODUCTION 2 PARTNERSHIP LEVELS 2 GLOBAL SYSTEMS INTEGRATOR LINES OF BUSINESS 2 Reselling Rights for Global Systems Integrators

More information

How To Be A Services Provider For Microsoft (For Pc)

How To Be A Services Provider For Microsoft (For Pc) Microsoft Services Provider License Agreement Program Guide 1 Table of Contents Introduction to the Microsoft Services Provider License Agreement... 3 What is a Services Provider?... 3 Services Provider

More information

Veeam and the End of Windows Server 2003 Support

Veeam and the End of Windows Server 2003 Support Veeam and the End of Windows Server 2003 Support Chris Henley Microsoft Certified Professional, MCSE, MCSA and Veeam Product Strategy Specialist Executive Summary Windows Server 2003 has been a great operating

More information

WHITEPAPER. One Cloud For All Your Critical Business Applications. www.airvm.com

WHITEPAPER. One Cloud For All Your Critical Business Applications. www.airvm.com WHITEPAPER One Cloud For All Your Critical Business Applications. www.airvm.com Introduction AirVM Coud is a fully customizable IaaS cloud platform designed for SMBs and IT professionals who want to move

More information

Fiorano Partner Group Program Guide

Fiorano Partner Group Program Guide Fiorano Partner Group Program Guide Document Outline A partnership with Fiorano represents a mutually beneficial relationship. Our program provides a predictable and clearly defined environment for you

More information

OPERATIONS GUIDE. VMware Subscription Purchasing Program

OPERATIONS GUIDE. VMware Subscription Purchasing Program OPERATIONS GUIDE VMware Subscription Purchasing Program Table of Contents At a Glance.... 4 Program Features.... 4 Program Benefits... 4 How to Get Started.... 4 For More Information.... 4 Basic SPP Definitions....

More information

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS)

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS) Service Definition Hyve cloud based Microsoft Exchange hosting (PaaS) Hyve cloud based Microsoft Exchange hosting Hyve's cloud based Microsoft Exchange hosting is delivered to Government customers via

More information

Introducing. 2013 Red Hat Enterprise Linux. Packaging. Joe Yu. Solution Architect, Red Hat

Introducing. 2013 Red Hat Enterprise Linux. Packaging. Joe Yu. Solution Architect, Red Hat Introducing 2013 Red Hat Enterprise Linux Packaging Joe Yu Solution Architect, Red Hat 1 Objective The Platform Business Unit plans to introduce new subscription options on 1 October, 2013. Why? Align

More information

software license management is becoming an important issue for hosting resellers and Microsoft solution providers.

software license management is becoming an important issue for hosting resellers and Microsoft solution providers. Crayon becomes a preferred partner for the distribution of Microsoft Cloud Technology Things to remember... Crayon, consultant and world leader in software asset management for businesses, holds the highest

More information

Licensing Microsoft Office 365 ProPlus Subscription Service in Volume Licensing

Licensing Microsoft Office 365 ProPlus Subscription Service in Volume Licensing Volume Licensing brief Licensing Microsoft Office 365 ProPlus Subscription Service in Volume Licensing Table of Contents This brief applies to the Microsoft Volume Licensing Enterprise Agreement, Enterprise

More information

Ancero Backup & Disaster Recovery (BDR) Service Guide

Ancero Backup & Disaster Recovery (BDR) Service Guide Ancero Backup & Disaster Recovery (BDR) Service Guide Contents Service Overview... 3 Ancero Backup and Disaster Recovery... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware

More information

Avangate Subscription Billing

Avangate Subscription Billing Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery

More information

Sage ERP X3 Certified Development Professional and Sage Certified Solution programs

Sage ERP X3 Certified Development Professional and Sage Certified Solution programs Development Professional and Sage Certified Solution programs Frequently asked questions As of November 2014 Q: What are these new programs? A: These new programs are designed to provide developers and

More information

Adobe Volume Licensing

Adobe Volume Licensing Adobe Volume Licensing Enterprise Agreement Program Guide Version 7.0 August 1, 2013 Table of Contents Table of Contents... 2 Adobe Enterprise Agreement (EA) Summary... 4 EA Discount Levels & Tiers...

More information

Cloud Computing; What is it, How long has it been here, and Where is it going?

Cloud Computing; What is it, How long has it been here, and Where is it going? Cloud Computing; What is it, How long has it been here, and Where is it going? David Losacco, CPA, CIA, CISA Principal January 10, 2013 Agenda The Cloud WHAT IS THE CLOUD? How long has it been here? Where

More information

Autodesk Desktop Subscription

Autodesk Desktop Subscription Autodesk Desktop Subscription Customer frequently asked questions and answers Table of contents Frequently asked questions and answers 1 1. About Autodesk Desktop Subscription 2 1.1 What is Autodesk Desktop

More information

Going Hybrid. The first step to your! Enterprise Cloud journey! Eric Sansonny General Manager!

Going Hybrid. The first step to your! Enterprise Cloud journey! Eric Sansonny General Manager! Going Hybrid The first step to your! Enterprise Cloud journey! Eric Sansonny General Manager! About Aruba! Few figures! About Aruba! Few figures! 2 million customers! About Aruba! Few figures! 600 people!

More information

Service Definition Easysite Web CMS

Service Definition Easysite Web CMS Service Definition Easysite Web CMS Easysite Web Content Management System G-Cloud III Service Definition Easysite Web Content Management System Contents 1 Service Easysite Web Content Management System...

More information

Microsoft Partner Network. Program Administrator Guide to Software and Online Services Benefits

Microsoft Partner Network. Program Administrator Guide to Software and Online Services Benefits Microsoft Partner Network Program Administrator Guide to Software and Online Services Benefits Contents Microsoft Partner Network... 1 Program Administrator Guide to Software and Online Services Benefits...

More information

Direct Enterprise Support Frequently Asked Questions

Direct Enterprise Support Frequently Asked Questions Direct Enterprise Support Frequently Asked Questions Overview Features and Options Availability and Pricing Contacting Support Overview What is Direct Enterprise Support? Check Point s Direct Enterprise

More information

Carbonite Partner Program Guide

Carbonite Partner Program Guide Carbonite Partner Program Guide Table of Contents Introduction and Welcome Why Carbonite?... 4 Program Overview Channel Framework and Tiers... 5 Benefits & Requirements Tables Program Benefits Table...

More information

Microsoft Services Provider License Agreement Program

Microsoft Services Provider License Agreement Program Microsoft Services Provider License Agreement Program PROGRAM GUIDE Table of Contents Introduction... 3 What Is a Service Provider?... 3 Benefits... 4 Program Eligibility and Requirements... 4 Eligibility

More information

Overview... 2. Customer Login... 2. Main Page... 2. VM Management... 4. Creation... 4 Editing a Virtual Machine... 6

Overview... 2. Customer Login... 2. Main Page... 2. VM Management... 4. Creation... 4 Editing a Virtual Machine... 6 July 2013 Contents Overview... 2 Customer Login... 2 Main Page... 2 VM Management... 4 Creation... 4 Editing a Virtual Machine... 6 Disk Management... 7 Deletion... 7 Power On / Off... 8 Network Management...

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Procon Frostbite 1.1 and subsequent releases End User License Agreement Revised: April 7, 2015

Procon Frostbite 1.1 and subsequent releases End User License Agreement Revised: April 7, 2015 Procon Frostbite 1.1 and subsequent releases End User License Agreement Revised: April 7, 2015 THIS IS A LEGAL AGREEMENT between "you", the individual, company, or organisation utilising Procon Frostbite

More information

CLOUD SERVICES RESELLER AGREEMENT SERVICES ADDENDUM: MANAGED SERVICES

CLOUD SERVICES RESELLER AGREEMENT SERVICES ADDENDUM: MANAGED SERVICES CLOUD SERVICES RESELLER AGREEMENT SERVICES ADDENDUM: MANAGED SERVICES By clicking the I HAVE READ AND ACCEPT THE TERMS OF AGREEMENT checkbox displayed below, you, CSR ( you or CSR or VAR ) acknowledge

More information

5 ways to leverage the free VMware hypervisor Key tips for working around the VMware cost barrier

5 ways to leverage the free VMware hypervisor Key tips for working around the VMware cost barrier 5 ways to leverage the free VMware Key tips for working around the VMware cost barrier While a free VMware virtualization setup only provides a limited list of features and functionalities, the shortcomings

More information

BizTalk Server 2013 Licensing Datasheet and FAQ Published: March, 2013

BizTalk Server 2013 Licensing Datasheet and FAQ Published: March, 2013 BizTalk Server 2013 Licensing Datasheet and FAQ Published: March, 2013 Product Overview BizTalk Server (BTS) is Microsoft s integration and connectivity server solution. A mature product on its eighth

More information

Course Outline: Course 6331: Deploying and Managing Microsoft System Center Virtual Machine Manager Learning Method: Instructor-led Classroom Learning

Course Outline: Course 6331: Deploying and Managing Microsoft System Center Virtual Machine Manager Learning Method: Instructor-led Classroom Learning Course Outline: Course 6331: Deploying and Managing Microsoft System Center Virtual Machine Manager Learning Method: Instructor-led Classroom Learning Duration: 3.00 Day(s)/ 24 hrs Overview: This three-day

More information

QuantaStor SDS Support

QuantaStor SDS Support QuantaStor SDS Support OSNEXUS support packages include platform upgrades, software maintenance packs and technical assistance from our in-house engineering team. OSNEXUS support is bundled with each QuantaStor

More information

Ancero Network Attached Storage (NAS) Service Guide

Ancero Network Attached Storage (NAS) Service Guide Ancero Network Attached Storage (NAS) Service Guide Contents Service Overview... 3 Ancero Network Attached Storage... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware

More information

Master License Agreement

Master License Agreement Master License Agreement Guide www.microfocus.com Program Guide July 2015 Table of Contents page Master License Agreement Program Guide...2 Licensing...2 Maintenance and SUSE Subscriptions...2 Price Protection...................................................................................

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

Red Hat ISV Program Guide

Red Hat ISV Program Guide Red Hat ISV Program Guide Accelerate Your Success! APJ ISV program Guide 1 of 17 WELCOME TO THE ISV PARTNER PROGRAM RED HAT PARTNER PROGRAM ISV PARTNER TRACK Welcome to the Red Hat Partner Program ISV

More information

Deploying Migrated IBM Notes Applications to the Cloud

Deploying Migrated IBM Notes Applications to the Cloud Deploying Migrated IBM Notes Applications to the Cloud A guide on deploying Composer Notes application to Microsoft Azure Prepared by Composer Technologies Copyright Composer Technologies Table of Contents

More information

Service Definition. Hyve Government Cloud Servers - Small (IaaS)

Service Definition. Hyve Government Cloud Servers - Small (IaaS) Service Definition Hyve Government Cloud Servers - Small (IaaS) Hyve Government Cloud Servers -Small Hyve's Government Cloud Servers are delivered to Government customers via the e-procurement portal as

More information

BEST PRACTICES: Understanding and Comparing Software Price Quotes

BEST PRACTICES: Understanding and Comparing Software Price Quotes BEST PRACTICES: Understanding and Comparing Software Price Quotes Understanding and Comparing Software Price Quotes Software pricing is notoriously complex. Buyers often end up frustrated with the long

More information

Commercial Software Licensing

Commercial Software Licensing Commercial Software Licensing CHAPTER 12: Prepared by DoD ESI January 2013 Chapter Overview Most software licenses today are either perpetual or subscription. Perpetual licenses involve software possession

More information

APPENDIX 1 SUBSCRIPTION SERVICES

APPENDIX 1 SUBSCRIPTION SERVICES APPENDIX 1 SUBSCRIPTION SERVICES Red Hat sells subscriptions that entitle you to receive Red Hat services and/or Software during the period of the subscription (generally, one or three years). This Appendix

More information

Proxmox VE Subscriptions Agreement

Proxmox VE Subscriptions Agreement Proxmox VE Subscriptions Agreement A Proxmox VE Subscription enables fast and easy access to updates, support and services for your virtualization server deployments. Choose the subscription plan that

More information

nappliance Maintenance Support Services

nappliance Maintenance Support Services nappliance Maintenance Support Services All of nappliance products come with a one year limited warranty. In addition, customers can purchase three different maintenance plans providing comprehensive support;

More information

WHITE PAPER: Egenera Cloud Suite

WHITE PAPER: Egenera Cloud Suite WHITE PAPER: Egenera Cloud Suite ... Introduction Driven by ever-increasing business demand, cloud computing has become part of many organizations IT strategy today. Driving this transition is the need

More information

DataCore Cloud Service Provider Program (DCSPP) Policy Guide for Cloud Service Providers

DataCore Cloud Service Provider Program (DCSPP) Policy Guide for Cloud Service Providers DataCore Cloud Service Provider Program (DCSPP) Policy Guide for Cloud Service Providers Effective: May 1, 2012 Global Leader in Storage Virtualization Software Table of Contents Welcome... 3 DataCore

More information

Contents. Introduction. Definitions. Partner Program Structure. Silver Partner. Gold Partner. Platinum Partner. Deal Registration.

Contents. Introduction. Definitions. Partner Program Structure. Silver Partner. Gold Partner. Platinum Partner. Deal Registration. Program Guide Contents Introduction 3 Definitions 4 Partner Program Structure 5 Silver Partner Gold Partner Platinum Partner Deal Registration 9 Channel Marketing 10 Specialty Licenses 11 Other Considerations

More information

CDH CDH. Deploying Microsoft System Center to Increase IT Efficiency. October 2011

CDH CDH. Deploying Microsoft System Center to Increase IT Efficiency. October 2011 CDH Deploying Microsoft System Center to Increase IT Efficiency October 2011 Quick Facts About Us 21 st Year Grand Rapids & Royal Oak 30 Staff Approach Vendor Independent Non-reseller Professional Services

More information

CA API Management SaaS

CA API Management SaaS SaaS Listing CA API Management SaaS 1. Introduction This document provides standards and features that apply to the CA API Management SaaS offering ( Service ) provided to the Customer and defines the

More information

PCI Compliance in a Virtualized World

PCI Compliance in a Virtualized World PCI Compliance in a Virtualized World Security Technology Infrastructure Security Integration 24x7 Support MSS Training Information Assurance Staff Augmentation Presenters John Clark QSA, PMP, CISA, CISSP

More information

How To Use Bco

How To Use Bco !!! Moviri Managed BCO Services The managed services offering for BMC Capacity Optimization (BCO) customers designed to maximize the return on their BCO investment.! Built for BCO customers Moviri Managed

More information

Cloud Hosted Back Office and Services

Cloud Hosted Back Office and Services Cleartone Telecoms Ltd Pricing Schedule Cloud Hosted Back Office and Services Version 1.3.2 Contents Introduction... 1 Why Cleartone?... 1 Service Purchasing... 2 For Cleartone Hosted Systems... 2 For

More information

Licensing Microsoft Office software in Volume Licensing

Licensing Microsoft Office software in Volume Licensing Volume Licensing brief Licensing Microsoft Office software in Volume Licensing This brief applies to all Volume Licensing programs. Table of Contents Summary... 1 What s New in This Brief... 1 Details...

More information

Maintenance Program Guide

Maintenance Program Guide Maintenance Program Guide www.tibco.com http://spotfire.tibco.com/ www.datasynapse.com Global Headquarters 3303 Hillview Avenue Palo Alto, CA 94304 Tel: +1 650-846-1000 Toll Free: 1 800-420-8450 Fax: +1

More information

IMPACT PARTNER PROGRAM

IMPACT PARTNER PROGRAM IMPACT PARTNER PROGRAM VAULTIZE IMPACT PARTNER PROGRAM Security Efficiency Control Dear Partner, By joining the Vaultize Impact partner program, your company benefits from the industry s leading enterprise-grade

More information

Creating Dynamic IT Infrastructure at Reduced Cost with Cloud Computing

Creating Dynamic IT Infrastructure at Reduced Cost with Cloud Computing Creating Dynamic IT Infrastructure at Reduced Cost with Cloud Computing White Paper Date: 12/9/2011 Version: 0.4 (Final) Author: Matt Baker, Clarity Business and IT Solutions Creating Dynamic IT Infrastructure

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

Office 365 Open & Office 365 FPP FAQ

Office 365 Open & Office 365 FPP FAQ & Office 365 FPP FAQ Overview What is the Microsoft Open Program? What is FPP? What are Office 365 Open and Office 365 FPP? Microsoft Open Programs provide small and midsize organizations with a cost-effective

More information

Managed Services Policies and Procedures. Guidelines for interacting with MicroStrategy Managed Services

Managed Services Policies and Procedures. Guidelines for interacting with MicroStrategy Managed Services Managed Services Policies and Procedures Guidelines for interacting with MicroStrategy Managed Services 1 MANAGED SERVICES POLICIES AND PROCEDURES... 3 2 ENGAGING MANGAGED SERVICES RESOURCES... 3 2.1 MANAGED

More information

SPRINT MANAGED SECURITY SERVICES PRODUCT ANNEX

SPRINT MANAGED SECURITY SERVICES PRODUCT ANNEX SPRINT MANAGED SECURITY SERVICES PRODUCT ANNEX The following terms and conditions, together with the Sprint Master or Custom Services Agreement or Domestic Sprint Services Sales Application Form ("Agreement"),

More information

Course 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager

Course 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager Course 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager Length: 3 Days Language(s): English Audience(s): IT Professionals Level: 300 Technology: Microsoft System Center Virtual

More information