Office 365 Open & Office 365 FPP FAQ

Transcription

1 & Office 365 FPP FAQ Overview What is the Microsoft Open Program? What is FPP? What are Office 365 Open and Office 365 FPP? Microsoft Open Programs provide small and midsize organizations with a cost-effective way to purchase software licenses, including Open, Open Value and Open Value Subscription Licenses. The Open programs are a convenient and simple way for organizations that want to make a minimum initial purchase of at least five licenses to acquire the latest Microsoft technology. FPP stands for full packaged product, available at retail stores and software resellers. This includes physical boxes of licensed product as well as electronic key distribution from a smaller number of partners. The Office FPP are new business models for partners to sell Office 365 using the existing Open and FPP licensing programs. In, reseller partners are able to purchase Office 365 Midsize Business in the Microsoft Open Programs through distributors and resell the product to customers. For Office 365 Open, purchases will be available as a digitally distributed product key. Customers can redeem the product keys on Office.com/get365, similar to unlocking a copy of Office with a product key today. In Office 365 FPP, Office 365 Small Business Premium will be available as POSA (point of sale activation) or microcase (inventory value) available through retail, retail.com, OEM, or VAR. Similar to, customers can redeem the product keys on Office.com/get365, similar to unlocking a copy of Office with a product key today. If the customer is a new Office 365 user, they can use the key to create a new account. If they are an existing Office 365 customerwith Midsize Business or the Small Business SKUs, the customer will log-in with their Office 365 Org ID to add the seats to their subscription.

2 Why are you creating Office FPP? What is the purpose of having both the Advisor and Office 365 Open and Office 365 FPP models? How does Microsoft s role change under and Office 365 FPP? When is it coming? What preparation is required for partners? Office FPP subscriptions will enable our reseller partner ecosystem to bill customers directly and receive revenue and margin up front, similar to how partners sell onpremise products today. Advisor Partners are often partners without existing on-premise business. They can use this model to build a recurring revenue stream selling Office 365 without investing in expensive subscription billing systems. Both models are critical to the success of Office 365 as we want to provide customers and partners with the flexibility to choose the model that best suits their needs. Microsoft will continue to provide the service and the support for customers. In addition to the critical sales and account management function, partners also bill customers under and Office 365 FPP subscriptions. Office FPP is coming in Q In the meantime, partners should become familiar with Office 365 services and continue selling these services to their customers through the Advisor Program. will follow the current process that Open Programs are transacted. Office 365 FPP will be ordered like FPP products are ordered today. Reseller partners should call their local distributor to understand the process of these programs. In addition, Microsoft will provide more detailed training and information on MPN as launch approaches. What SKUs will be available thru and FPP? Office 365 Midsize Business is available through the Open programs. It will also be available in our advisor program, directly on our website and through our syndication partners. Office 365 Small Business premium will be available through our through our traditional channels that sell FPP as a physical boxed product. It will also be available in our advisor program, directly on our website and through our syndication partners. Product features will be the same across channels. The Enterprise suites and stand alones will not be available through FPP and Open.

3 Why are different products available in these channels? What s the different between Office 365 Small Business Premium and Office 365 Midsize Business? We have designed offers targeted to different needs for customers who purchase in different channels. Our small business customers want simplified IT management and purchase Office in retail environments. Our midsize business customers have more advanced needs due to their size and typically purchase through our large partner ecosystem alongside additional value added services. Office 365 Small Business Premium is designed for businesses with 10 or fewer users without IT personnel. It provides a subscription version of the Office client as well as Exchange business , and collaboration through SharePoint. It also provides IM/presence and meetings through Lync. Office 365 Midsize Business is designed for companies with between 11 and 250 users. It provides the features of Small Business Premium as well as improved phone support, Active Directory and a more advanced IT admin console. It also includes a full version of Office 365 ProPlus, our best version of the Office client. Small Business Premium Subscriptions have a technical cap of 25 users. Midsize Business Subscriptions have a technical cap of 300 users. These user caps are designed to ensure a positive customer experience based on the SKU design. Partner Model What are the Partners requirements for selling in the Open and FPP programs? Are Partners allowed to sell and Office 365 FPP globally? How does billing work? How do partners generate revenue with Office FPP? All partners will be able to sell the products available in Office FPP as long as they establish a reseller relationship with one of our authorized distributors. Prior to selling in the Open Programs, please learn about Microsoft Volume Licensing from Open and Retail Programs are both regionally bound programs where each distributor is authorized to sell in specific geographical location. Also, reseller partners are allowed to sell and Office 365 FPP only to end customers who are located where Office 365 subscription is available for direct purchase. In Office FPP, partners will pay the distributor and bill the customer directly for the services. Partners will receive up-front margin like other Open Programs purchases. Additional rebates will be available for qualified partners. Partners will continue to receive up-front margins when additional seats are ordered and if they renew the customer thru the Office 365 Open or Office 365 FPP.

4 Are Office FPP seats also eligible for advisor fees? Are Partners automatically listed as the Partner of Record (POR)? How can a Partner become an Online Services Advisor? Advisor fees are not available to advisor partners when seats are sold through Office FPP. Partner listed as the partner of record (POR) will receive the advisor fees if a customer selects direct billing during renewal or for the purchaseof addition of seats. Microsoft Online Services Advisor status is required to be listed as the Partner of Record (POR) on customer s Office 365 subscription. No. POR will need to be designated throughff the administration console in Office 365. Being POR will enable you to be copied on customer communications and have additional tools. Visit to learn how to become a Microsoft Online Services Advisor. Can the POR be different than the and Office 365 FPP partner? What is the Admin on Behalf functionality in Office 365? Can partners selling and Office 365 FPP utilize Admin on Behalf? Yes. If a customer switches partners, they will have the ability to update the POR field at any time. Admin on Behalf is a feature available to partners that enables them to have greater administrative control over customer accounts. For example, partners can act on behald of their customers to complete key activities such as password resets, user account management, and service request oversight. Yes, partners selling on Office FPP can utilize Admin on Behalf. However, Admin on behalf does require a partner to be listed as the POR and have the customer agree to the admin on behalf capabilities. In order to be listed as a POR, a partner must first sign-up for Cloud Essentials where they will complete the simple process of signing the MOSPA agreement to receive a partner ID number. Then, a customer can go to the Admin tab and use this ID number to add the partner as the POR for their account. Please visit to learn more.

5 Are there partner benefits associated with Office FPP? Training will be available through distributors and the advisor program. Partners are encouraged to join MPN for other benefits related to Office 365. Please head to for more information. Customer Experience What bundle sizes will be offered to customers? How long is the subscription? Subscriptions will be sold in bundles. Can bundles be broken up? Can Office FPP subscriptions be resold from one VAR to another? Office 365 Midsize Business will be sold in bundles of 1, 5, 25, and 50 users for 1 year. Office 365 Small Business Premium will only be sold in units of 1 user for 1 year. Each user subscription expire 1 year after activation, not the point of sale. Individual bundles cannot be broken up and must be redeemed all at one time. Customers can combine bundles to meet the exact needs of the customer (i.e. a customer needs 6 seats so the partner should sell a 5 seat key and a 1 seat key). No. Office FPP subscriptions will be sold exactly like Office is sold through Open and FPP programs today. Partners should not be making Office FPP subscription transactions outside of a distributor relationship. In the case of Open, there is no physical distribution and an order should only be placed after receiving an order from the customer. Do the Office FPP Product Keys expire? If so, after how long? Can customers combine two Office 365 Open and Office 365 FPP product keys to extend service for an end user/seat to Product keys must be redeemed within 5 years from the time that they are purchased from Microsoft. No. At launch, the product will only be available in 1 year increments.

6 two years? Can Office FPP support subscriptions purchased from multiple partners? Can unused Office 365 Open and Office 365 FPP subscriptions be returned? Can customers cancel? * and Office 365 FPP can be purchased from multiple partners and combined on a single tenant. *Change of channel partner in Open Value Program requires an additional step. Please consult authorized Distributor. subscription product keys cannot be returned. Customers can sign up for a free 30 day trial for any of our product SKUs to ensure the service meets their needs prior to purchase. In Open, Product keys are delivered electronically directly to the customer upon purchase so should not be purchased until an order from a customer has been placed. This is consistent with the Open Agreement today. Office 365 FPP product keys cannot be returned if the seal on the box is opened. Office 365 FPP may be returned to a distributor based on its return policy. Once redeemed, subscriptions can be canceled but there will be no refunds. The subscription will expire at the conclusion of the subscription billing cycle. How do customers reduce the number of seats? Seats can only be reduced at renewal. Are subscriptions transferable? What is the customer experience at Subscriptions are also not transferable, consistent with Microsoft Office 365 terms of service today. However, customers may reassign the licenses from one user to another user within their organization. For Office 365 Midsize Business, the re-assignment within their organization is allowed only within the Microsoft defined territory. More detail can be found The customer and Partner Of Record will receive the renewal notice 60 days, 30 days, 7 days and 1 day prior to expiration. The 60, 30, and 7 day notifications are tailored for Open and FPP purchases to

7 expiration? instruct customers to see their partner to get a new product key. Partners should contact their customers prior to expiration to renew their account with Office FPP subscription. Customers will be able to use product keys from any partner to renew their subscription. Partners can also choose to switch their customer to direct billing model from Microsoft. During direct renewal, the new subscription will start immediately so customers should not renew until expiration. Partners will receive advisor fees on direct renewals if they are listed as the POR. Can a customer add seats or extend subscription with a credit card? What happens if a customers does not renew? Yes, a customers can purchase incremental seats directly or extend their existing subscription with a credit card. This purchase will shift the customer from the Open model to the Advisor model, but will not impact any functionality of the product. If the partner is listed as the PoR, they will receive the corresponding advisor fees related to these purchases. If a customer does not renew, they have a 30 day grace period when they can continue using the service. After that point, they have another 90 days when data is held, but functionality is severly reduced. The customer can reactivate the subscription at any time during this period and the billing will be retroactive from the expiration date. After the 120 days, the data is deleted from Microsoft servers. Transitions How can customers transition between SKUs? We are currently working to improve transitions between SKUs. In the interim, we support customer moving within product families (e.g., Small Business to Small Business Premium), but not across product families (e.g., Small Business to E1) Additionally, the Midsize Business SKU cannot co-exist with the stand alone service offerings such as Exchange Online (Plan 1). As a result, existing Exchange Online Plan 1 customers who want to use the Office 365 Midsize Business would be required to cancel their subscription and sign up for Exchange Online Plan 1. This is due to different user experiences tailored to the individual market segments. Will customers purchasing via through MOSA be Customers within the same family (e.g., Small Business) will be able to transition between models at GA. As Office 365 Midsize Business is not currently available, there will be no transition path for current

8 able to move to Open? customers available at GA. We are currently working to provide additional options. Microsoft pays advisor fee s for a year for new customers. If a customer is transitioned to Office FPP or Open before the year is over, will Microsoft ask for fees back or garnish future fees? No, the partner will keep the fees in exchange for the pre-sales services. However, the customer has a one year contract for seats purchased through advisor so may be subject to early termination fees, so partners should wait until the customer term has expired. Are there offers for current customers on Open L&SA/OV that want to move from on-prem to O365? The current Value Offer provides new flexibility for customers to move users online by adding MOSP alongside their existing OV(S) agreement. OOVO is being extended for another year (though August 2013). Licensing In which Volume Licensing Programs will Office 365 Open be offered? Will Open Programs minimum order requirement apply? Is there a volume discount for Office 365 Open? What are the payment options available for Office 365 Open? What happens The Office 365 Midsize Business product that is part of Office 365 Open will be available in Open License, Open Value and Open Value Subscription Programs, for commercial customers. No. Open Programs 5 license minimum order requirement is waived for. Orders with the quantity of 1 will be accepted. Note: 5 desktop minimum rules still apply to start Open Value/Open Value Subscription Agreement with Organization-Wide Commitment. There is no volume discount for. Consequently, on Open Programs Pricelist for Distributors, Level C Price Level will not exist. An up-front payment of 12 months subscription is the only payment option available for. Partners are expressly prohibited from selling in

9 when someone purchases from a region where Office 365 cannot be provisioned? Is there a refund process? Can Office 365 Open be purchased by customers who already have an active Open License or Open Value Agreement? Will Office 365 subscription expire when a customer s Open Programs contract expire? What is the course of action if my customer s agreement just expired? Will buying Office 365 enable customers to cancel their current Volume License agreement in the middle of the agreement term? Does the Office 365 Open count toward the Open Value s Organization-Wide Commitment? countries where Office 365 is not available. is not refundable once provisioned. Yes. Office 365 can be purchased by existing Volume Licensing Customers, regardless of the remaining term of their current agreement. No. Open Programs agreement and Office 365 subscription expiration dates are independent which allows flexibility of purchase. Partner can simply place a new order for Office 365 Midsize Business to Microsoft via a Distributor. Distributor can purchase through Open License Program, which will automatically starts a new 2 year Authorization Number. Office 365 subscription and on-premise Office software are separate with different customer experience and benefits. Purchases already made for Office or Client Access License Suite will not be credited when customers purchases Office 365. Likewise, Open Value/Open Value Subscriptions future anniversary orders are still due to be fulfilled. is Additional Product offer type and by itself does not automatically count towards the organization-wide commitment. However, organization-wide committed customers with Office and/or Client Access License (CAL) Suite can qualify for a discounted price of Office 365 Midsize Business, which is available in.

10 Does Office 365 Open have a buyout option via Open Value Subscriptions? How do I activate O365 purchased from Open Programs? Who is expected to actually obtain Keys from VLSC and redeem Office 365 from the redemption site? Can Partner sign contract on behalf of end customer inside VLSC? What is an Online Subscription Activation (OSA) Key and how do I use it? No. The product available (Midsize Business) in is a pure subscription service and does not have a buy-out option. Upon processing of your order, Microsoft sends an to End Customer as well as Reseller Partner with the instructions. In summary, following is the process: 1. Customer, or Partner on behalf of customer, log on to Volume Licensing Service Center (VLSC) 2. Obtain product key called Online Service Activation (OSA) Keys at either of the following locations from the VLSC Homepage: Download & Keys > find the Product/Service name > click Key Licenses > Relationship Summary > Click on the License Number > Product Key 3. Copy the Keys and activate the Office 365 at While the entire process is end customer ready, Microsoft encourages Partners to manage the process on behalf of end customers as part of their value-add-service. Before partner may accept the Open License Agreement on behalf of customer, partner must be authorized by the customer to act as their agent in connection with the customer s agreement with Microsoft. An Online Service Activation (OSA) Key is a type of product key, and this single-use redemption key is used to activate subscriptions to Microsoft Online Services. OSA Key is distributed electronically via VLSC and can be redeemed at the Office 365 redemption site at What is the difference between a 1-seat, 5-seat, 25- seat, and 50-seat Keys? Each type of Keys activates a 12 months subscription for a given number of users. A 5-seat Key can be used to license 5 users for one year, but cannot be used to license one user for five years.

11 How do I know which Keys have been redeemed? How can a partner see Keys for a specific customer or order? How do I add additional users to the Office 365 Subscription? The redemption status of each Key will not be available in VLSC as of the launch time of. Partners are encouraged to manage Keys on behalf of end customers and can use the Export to CSV function in VLSC for keeping track of Keys via Excel. The Relationship Summary view on the Licenses tab in VLSC shows each license agreement (and their associated Keys) separately. Several options exist for adding additional users to Office 365. Additional O365 subscriptions can be purchased via Open Programs in the same manner as the original purchase using the same set of SKUs. Additional users can be added from the Licenses page in the Office 365 Administrative Portal directly as well, that would bypass the purchase via Open Programs altogether. Partner compensation model is different for purchases made directly thru the O365 Admin portal so please use the option that works the best for you and the customer. O365 Subscriptions with two different payment methods cannot be managed as one subscription. Both subscriptions will be on the same tenant and the licenses will be pooled for use across all users. How do I decrease users of Office 365 Subscription? Can a single key be used to both add users and also extend a subscription? I added users to already existing Office 365 subscription but the new expiration date shows less than 12 months of service. Why? Reducing the number of seats is possible during the renewal process directly from Office 365 Administrative Portal. No. Keys may be used to add users, or to extend a subscription, but not both. Users can be added to a Product Key subscription midterm, but service time will be distributed evenly across all users to maintain coterminous end-date. This way, administration of renewal is simpler to manage without different end dates across all users. Due to this system calculation, newly added users may receive less than full 12 months of service.