INNOVATIVE EFFICIENT RELIABLE CREATE A SEAMLESS CUSTOMER EXPERIENCE THAT IS. of customers interact with their banks through multiple channels.

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1 CDW FINANCIAL SERVICES WE GET IT CREATE A SEAMLESS CUSTOMER EXPERIENCE THAT IS INNOVATIVE of customers interact with their banks through multiple channels.* RELIABLE EFFICIENT WITH AN OMNICHANNEL BANKING SOLUTION FROM CDW FINANCIAL SERVICES

2 In a recent survey, retail customers said: 27% would consider a branchless digital bank. 71% consider their banking relationship to be transactional rather than relationship-driven. 51% want their bank to proactively recommend products and services for their financial needs. 60% of customers using mobile and online banking more than once a week are also more likely to be active retail branch users. *SOURCE: the financialbrand.com, Blow Up Your Old Banking Distribution Strategy, May 19, 2014 SOURCE: Accenture.com, The Digital Disruption in Banking: Demons, Demands, and Dividends, OMNICHANNEL BANKING SOLUTION

3 REVOLUTIONIZE THE Customer Experience with Advanced Technology The banking industry has been transformed. Tech-savvy, mobile-minded customers focus more on transactions and less on loyalty. Seamless interactions between channels are expected, and that includes valued face-to-face interaction. Non-financial institutions are disrupting the marketplace with digital banking services. Security, regulations and compliance get more complicated by the day. What can banks do to ensure that they have the right IT from infrastructure to innovative new technologies to ensure they deliver a superior omnichannel experience in a cost-effective way? Moneyhawks are tech-savvy, mobile-minded consumers who control 41% of deposits and 33% of investable assets. 40% are at high risk of leaving their primary bank or credit union. SOURCE: thefinancialbrand.com, $1.1 Trillion Deposits at Risk Among Mobile-Minded Consumers, October 27, 2014 INNOVATIVE EFFICIENT RELIABLE

4 BOOST innovation and customer loyalty now Creating an omnichannel banking experience that meets your customers expectations requires a robust, reliable, flexible IT infrastructure that can support the core processing system, existing and new technology, and state-of-the-art applications. CDW s Financial Services experts can help your bank choose the right technology and customize a solution to: ENHANCE THE CUSTOMER EXPERIENCE MAXIMIZE EFFICIENCY AND PROFITABILITY LOCK DOWN NETWORK SECURITY AND DATA PROTECTION Deliver a consistent, integrated customercentric experience across all channels, leading to greater retention and loyalty Easily offer innovative tools, products and services through the channel of choice Conveniently provide personalized financial advice and counseling face to face or via collaboration technology Deploy the technologies that will serve customers now and easily upgrade in the future Tap the power of a scalable, flexible infrastructure to optimize omnichannel digital banking and deliver a seamless customer experience anytime, anywhere Capitalize on the efficiency of virtualized servers and storage Enable speedy and secure transactions by ensuring ample network bandwidth Secure sensitive customer data against loss, breaches and cyberattack threats 4 OMNICHANNEL BANKING SOLUTION

5 Download the white paper The Future is Here: Omnichannel Banking at CDW.com/omnichannelbanking TIGHTEN RISK, COMPLIANCE AND REGULATORY REPORTING Efficiently satisfy complex industry regulations and compliance reporting requirements Confidently lower risk exposure CDW Financial Services gets banking CDW supports 99% of the top U.S. banks including national, regional and community banking customers with the industry s broadest and deepest technology solutions and services. Your dedicated CDW Financial Services account team can help you integrate and keep current with the latest omnichannel technology to better manage risk and meet regulatory compliance requirements, improve customer experiences and achieve growth targets. INNOVATIVE EFFICIENT RELIABLE

6 OPTIMIZE YOUR OMNICHANNEL Video Conferencing Self-Service Kiosks Infrastructure Desktops and Displays Mobile Technology Mobile Technology ATM Customizable Mobile Apps Wireless Networking Desktops and Notebooks Mobile Technology Secure Web-Based Access Wireless Networking Wherever your customers go inside or outside your branch CDW Financial Services has the right mix of technologies to help ensure a seamless omnichannel experience. 6 OMNICHANNEL BANKING SOLUTION

7 CYBERSECURITY AND THE CLOUD TOP OF MIND About 56% of consumers said they have concerns about online banking, spanning from identity theft to fraudulent apps. SOURCE: money.usnews.com, The 6 Biggest Fears Americans Have About Online Banking, October 30, 2014 CYBERSECURITY From mobile security to defense-in-depth, CDW s security solution architects and Malware Interception Team help make sure your mobile devices and data are armed to combat increasing digital threats. We can also recommend a mobile device management (MDM) solution to manage and track BYOD and organizationprovided devices. 60% of banks worldwide will process transactions in the cloud by SOURCE: banktech.com, Embracing the Hybrid Cloud, Bank Systems and Technology, September 26, 2014 CLOUD COMPUTING Benefit from a combination of software and computing delivered on demand, as a service. CDW can help boost financial organizations agility, improve cost structure, and increase productivity and collaboration. Available in Software as a Service, Infrastructure as a Service and Platform as a Service. INNOVATIVE EFFICIENT RELIABLE

8 Always at your service CDW Financial Services will help you find the latest technology to support your efforts to create a seamless, customer-centric omnichannel platform. We can also help your firm with services that span: ASSESSMENT/PLANNING/DESIGN Up-front consulting and collaboration to map your omnichannel technology strategy. MOBILE APP MARKETPLACE Our solution architects and account managers will help you identify and customize apps for your organization and connect you with the right mobile app partner to build, deploy or update your enterprise applications. CONFIGURATION SERVICES CDW experts can pre-assemble hardware and software components to ensure your IT solution is ready to deploy upon arrival. NETWORK ASSESSMENT Our CDW team of experts can help you jump-start your next network optimization project, beginning with a network audit to determine the best strategy to meet your network goals. DESKTOP LIFECYCLE SERVICES We ll detail your current desktop hardware and software, determine where there may be gaps, add or remove unneeded equipment, and address your needs over the long term. INSTALLATION/DEPLOYMENT Our expert engineering and implementation support team can help you get your IT solution up and running ASAP, to minimize any disruptive downtime. PRODUCT LIFECYCLE SUPPORT Staffing and training, maintenance contracts and extended warranties protect your IT investment over time. 8 OMNICHANNEL BANKING SOLUTION

9 EXPERT Q&A Jeb Rendall EXECUTIVE ACCOUNT MANAGER What technology trends do you see in the marketplace that are key to the delivery of a seamless customer experience? Mobile banking and application development are key right now. Banks need to rethink the way they interact with their customers. Today, customers want day-to-day branch functions available from their mobile devices or tablet PCs. When they do need to visit a branch, they want information on demand. Banks also need to rethink how they leverage their branch locations. Video conferencing technology, advanced LAN/ WAN and wireless networks provide branch locations with access to the bank s experts, regardless of location. What are the top three questions banks should ask to jump-start their omnichannel strategy? 1. Do I have access to all the bank s resources, regardless of location? 2. What mobile banking options does our core banking provide, and are we leveraging them properly? 3. Does IT know how Marketing is planning to improve the customer experience? How can banks ensure that their omnichannel strategy is agile and adaptable to new technology innovations as they are released? In order to ensure the success of an omnichannel strategy, IT must work with the lines of business that directly impact customer interaction. With the help of CDW, banks can future-proof technology purchases to handle increased demand, but IT must know where the demand is coming from to be successful. The focus should be on the changes in customer behavior and the technology needed to react to that demand. All lines of business must work together to solve a common goal, which is How can we interact with our customers better? INNOVATIVE EFFICIENT RELIABLE

10 ENSURE a seamless customer experience with an omnichannel banking solution from CDW Financial Services Your dedicated CDW Financial Services account team can help you custom-design an omnichannel banking program that will provide customers with a memorable experience today and provide a foundation for future growth and innovation. Our industry-leading technology partnerships allow us to bring you the brands you know and trust. CDW, CDWG and The Right Technology. Right Away are registered trademarks of CDW LLC. PEOPLE WHO GET IT is a trademark of CDW LLC. All other trademarks and registered trademarks are the sole property of their respective owners. The terms and conditions of product sales are limited to those contained on CDW s website at CDW.com. Notice of objection to and rejection of any additional or different terms in any form delivered by the customer are hereby given. CONTROLLER-BASED Cisco Aironet 2702i Wireless Access Point CDW Supports high-performing Spectrum Intelligence a/b/g/n/ac (draft 5.0) Dual Band 64MB flash size Processing sub-systems (including CPUs and memory) and radio hardware 2.4GHz and 5GHz n radios 55" LED-BACKLIT LCD FLAT PANEL Samsung DM55D CDW With the help of a slim 2" chassis depth, captivate your audience and leave a lasting impression Max. resolution: up to 1920x1080 Panel brightness: 450 nits Enhanced SSP System-on-Chip (SoC) performance with quad core processor Sleek industrial design with symmetrical 10.5 mm bezel Built-in Wi-Fi and AllShare Cast for simple content mirroring from mobile devices OMNICHANNEL BANKING SOLUTION

11 PC-LIKE MULTIMEDIA EXPERIENCE FOR VIRTUALIZED DESKTOPS SIT-STAND WORKSTATION A NEW AND INNOVATIVE IP ENDPOINT WITH SAMSUNG S S PEN HP SMART BUY Keyboard, mouse and display sold separately HP Flexible Thin Client t620 CDW Ergotron WorkFit-S Dual with Worksurface+ Cisco Unified IP Phone 8945 CDW Samsung Galaxy Note 10.1 Wi-Fi 2014 Edition AMD GX-217GA Dual-Core processor (1.65GHz) Memory: 4GB RAM AMD Radeon HD 8280E graphics Windows Embedded Standard 7E 32-bit Delivers added security, broad expansion options 1 HP Smart Buy savings reflected in advertised price. HP Smart Buy savings is based on a comparison of the HP Smart Buy price versus the standard list price of an identical product; savings may vary based on channel and/or direct standard pricing. CDW Transform any surface into a personalized height-adjustable desk Designed for displays up to 22" and 25 lbs. Easily move your keyboard and display in one simple motion to sit or stand while you work Promote fitness; increase energy, productivity and comfort while reducing back and neck pain with a truly ergonomic workstation that encourages movement throughout the workday Enables collaboration so organizations can quickly adapt to changing environments while increasing productivity Improves competitive advantage through speed and innovation Delivers a rich-media experience across any workspace, securely and with optimal quality CDW Exynos 5 Octa processor (1.90GHz) WLAN: a/b/g/n/ac with Bluetooth GB flash memory Front and rear cameras 10.1" TFT display Android 4.3 (Jelly Bean) Provides enhanced pressure sensitivity, superior accuracy and control when editing or writing, providing an analog pen writing experience on a digital device INNOVATIVE EFFICIENT RELIABLE