Tradicionalni pogled na organizaciju
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- Phyllis Ball
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2 Tradicionalni pogled na organizaciju Predsjednik President??????
3 Okretanje vlastitoj organizaciji
4 Suvremena poslovna realnost Predsjednik President
5 ŠTO JE PROCES? skup aktivnosti u funkciji proizvodnje specifičnog izlaza za određenog kupca ili tržište. (Davenport, 1993) Predsjednik President ima početak i kraj odvija se kroz vrijeme, prostor, i funkcije (odjele) to je strukturiran plan kako da organizacija donesi vrijednost ima ulaze ima izlaze (proizvodi, plaćeni računi, zadovoljni kupci, sretni uposlenici... moguće je mjerenje efikasnosti
6 Organizacijski zahvati T Poslovni procesi se mogu radikalno mijenjati ili postupno unapređivati unapređenje vrijeme
7 Ciljevi Inženjerstva poslovnih procesa BPR/BPE Pojednostaviti Poslovne procese Transparentni Poslovni procesi Bolja integracija sa vanjskim subjektima Sinhronizacija procesa Zadaće BPRa Kreiranje jasnih tijekova upravljanja Integracija među odjelima (funkcijama) Jasna definicija odgovornosti Optimizacija stupnja centralizacije Optimizacija segmentacije
8 Kako opisati proces?
9 Elementi poslovnog procesa T Poslovi (Functions) Unos narudžbe, Provjera kreditne sposobnosti,... T Podaci (Data) Artikli, kupci, materijal, dobavljači, tehnološke upute... T Organizacijske jedinice (Organizational units) Prodaja, nabava, računovodstvo, proizvodnja,... Svi ovi objekti u poslovnom procesu međusobno su povezani. T Događaji (Events) Dolazak narudžbe kupca, slanje računa,... T Resursi (Resources) PC, papir, software, specijaliyirani strojevi... T Usluge i proizvodi (Services / Products) BPR konzalting, kredit, brod, automobil...
10 Primjer MODELA poslovnog procesa Podružnica Centrala Poslovnica IT-Sustav
11 ARIS Metoda Products / Services Nota o narudžbi kupca Prodajne usluge Potvrda narudžbe Narudžba kupca Data Podaci o prodaji Podaci o kupcu Podaci o narudžbi Praćenje narudžbe Roba odvezena Pristigla narudžba Potvrda narudžbe Poslana potvrda narudžbe Functions Planiranje proizvodnje Izrađen plan proizvodnje Organization Pomoćnik prodaje Prodaja Planer proizvodnje Proizvodnja
12 ARIS Metoda Integracija metoda Management Prodaja Proizvodnja Pomoćnik prodaje Planer proizvodnje Organization Podaci o prodaji Podaci o narudžbama Podaci o kupcima Podaci o narudžbama Potvrda narudžbe Pristigla narudžba Potvrdi narudžbu Poslana potvrda narudžbe Pomoćnik prodaje Proces prodaje Potvrdi narudžbu Prati narudžbu Data Process Function Prodajne usluge Nota o narudžbi kupca Potvrda narudžbe Narudžba kupca Products / Services
13 RAZINE MODELIRANJA Globalni modeli Organizacijski dijagram Globalni model procesa Mod.razina 1 Modeli visoke razine Mod.razina 2 Razrada globalnog procesa Mod.razina 3 Detaljni modeli Razrada poslova Mod.razina 4
14 nachverhandeln Nachverhandlung notwendig Rahmenvertrag verwalten Rahmenvertrag beendet Erneuerung Rahmenvertr. erforderlich ist erstellt erwarten sind nicht eingegangen anmahnen Mahnung ist erfolgt abgesagt sind gepflegt vergleichen Angebot angenommen Bestellung erzeugen sind eingegangen pflegen Bedarf ohne BANF vorhanden nachverhandeln Nachverhandlung notwendig Rahmenvertrag verwalten Rahmenvertrag beendet Erneuerung Rahmenvertr. erforderlich ist erstellt erwarten sind nicht eingegangen anmahnen Mahnung ist erfolgt abgesagt sind gepflegt vergleichen Angebot angenommen Bestellung erzeugen sind eingegangen pflegen Bedarf ohne BANF vorhanden nachverhandeln Nachverhandlung notwendig Rahmenvertrag verwalten Rahmenvertrag beendet Erneuerung Rahmenvertr. erforderlich ist erstellt erwarten sind nicht eingegangen anmahnen Mahnung ist erfolgt abgesagt sind gepflegt vergleichen Angebot angenommen Bestellung erzeugen sind eingegangen pflegen Bedarf ohne BANF vorhanden nachverhandeln Nachverhandlung notwendig Rahmenvertrag verwalten Rahmenvertrag beendet Erneuerung Rahmenvertr. erforderlich ist erstellt erwarten sind nicht eingegangen anmahnen Mahnung ist erfolgt abgesagt sind gepflegt vergleichen Angebot angenommen Bestellung erzeugen sind eingegangen pflegen Bedarf ohne BANF vorhanden Process documentation: overview Level 1 - Level 2 Level 2 - Level 3 Management- Geschäfts- Personal- Kaufmännische Unterstützende prozesse prozesse prozesse Prozesse Prozesse Auftragsabwicklung Projektmanagement Anlagen Anlagengeschäft Vorakquisition Engineering Beschaffung Spedition Akquisitionsprozess Offertabwicklung Anlagen Baustellenmontage/ IBS After Sales Auftragsabwicklung Projektmanagement Systeme Systemgeschäft Vorakquisition Offertabwicklung Systeme Fert/Mont/ Engineering Beschaffung Spedition Test Akquisitionsprozess Baustellenmontage/ IBS After Sales Beschaffung Kalkulation Offertabwicklung Auftragsabwicklung Produktgeschäft Produkte Produkte Kalkulation Marketing Verkauf Produktentwicklung Beschaffung Fert/Mont/ Test Spedition After Sales Projektmanagement Produkte Ereignis Funktion Medium Anwendungssyst. Org.-Einheit Maske/Liste sind nicht eingegangen Fällige n ermitteln Fällige n sind ermittelt Zu mahnende n ermitteln Zu mahnende n sind ermittelt mahnung erzeugen mahnung ist erzeugt Mahnung mahnung versenden Mahnung ist erfolgt Level 3 - Level 4 Level 4 - Level 5
15 Upravljanje poslovnim procesom (BPM) Početna pozicija Najbolji mogući dizajn implementacija Poslovna realnost - Organizacija - Aplikativni softver (najbolji mogući model) Promijenjena/optimizirana poslovna realnost - Organizacija - Aplikativni softver Kontinuirani nadzor i promjene
16 Project Approach Project Phases: Setup-Phase As-Is Analysis Business Model Development To-Be Phase Implementation Project Phases
17 Process Transparency as a prerequisite Products Which organisational units participate in the process? What kinds of activities are executed? Which information systems are involved? How much time does it take from customer request to loan decision?...
18 Start F1 E1 F2 E2 F5 10 Minute(n) E5 F6 E6 F3 E3 F4 20 Minute(n) E4 Example of Overall Problems: Receive payment order Payment order EXCELsheet Liquidity management Branch, Intl. Trade or Intl. Payments Enter payment order for accounting Payment order Bank Officer central Enter payment order for transfer media break Non-resident application Bank Officer Aplication 2 application break organisational break Analyst Authorise payment order Cash Manager To clear all existing breaks an inflation of paper documents is necessary. Booking in heterogeneous systems
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