Business Analysis in IT Projects

Transcription

1 Business Analysis in IT Projects Successful IT Projects through better Requirements Rainer Wendt, February 2012 masventa Business GmbH Von-Blanckart-Str Alsdorf Germany Tel Fax [email protected]

2 Agenda Brief Introduction to masventa Business Analysis at a glance Business Analysis and Project Management Analyst vs. Manager Project Example Conclusion Portfolio Contact Page 2

3 Brief Introduction to masventa Business GmbH Founded in March 2007 by certified Engineer Rainer Wendt, PMP, CBAP 10 Employees, company domiciled in Alsdorf, near Aachen, Germany Strong Expertise in areas of Business and Technology; Experience from working in Enterprises and mediumsized companies Project Management Successful Management of Projects by applying Best Practices Business Analysis Requirements Engineering and Communication between Business and IT Customer Relationship Management Customer Orientation and Relationship Management SoftASA Business Solutions Microsoft Standard Solutions - always available and well-priced Page 3

4 Business Analysis at a glance Business Analysis is a set of techniques and tasks used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve ist goals. Source: BABOK v2.0 pg 3 Page 4

5 Project Management according to PMI Quality Human Resources Time Integration, Change Budget Communication Procurement Scope Risk / Chances Project Management Professional (PMP) = Certified in all 9 Knowledge Areas Proven track record in professional work experience Project Charter Requirements Page 5

6 Business Analyse according to IIBA Business Domain Solution Domain As-Is Situation Business Requirements constraint Stakeholder Requirements constraint Solution Requirements - Functional - Non-functional - Transition identify, compare, select, monitor, eval solution To-Be Solution To-Be Solution To-Be Solution Changed Business, Changed Organisation, Business, Changed Processes, Organisation, Business, Procedures, Processes, Organisation, Information, Procedures, Processes, IT-Systems, Information, Procedures, IT-Systems, Information, IT-Systems, Cost & Benefit Cost & Benefit Cost & Benefit Page 6

7 Business Analyse according to IIBA Business Analysis Planning and Monitoring Elicitation Enterprise Analysis Solution Assessment and Validation Requirements Management and Communication Requirements Analysis Certified Business Analysis Professional (CBAP) Certified in all Knowledge Areas Proven track record of professional work experience Underlying Competences Page 7

8 Project Management Lasting orientation towards the customer with well-working working staff and processes is mainly accomplished by professional projects Therefore managing a project can become as important as managing the company Management of important projects must be given to experienced professionals Project Management is not an IT-, neither a Business Discipline, but a managerial task Page 8

9 Business Analysis Professional Business Analysis is required for a well-working working and well- supported Business or IT Solution Tailored techniques for complete Requirements Analysis Business Analysts must understand the Business Needs Calculate Business Case, will the solution fulfill the value proposition? Business Analysis integrated in the Project for Solutions on Time, Budget & Quality Page 9

10 Analyst vs. Manager A Business Analyst understands the Business searches for Requirements creates concepts and Improvements calculates Business Cases presents and explains plans for solution A Project Manager leads the Team is contact for the Project Sponsor Manages orders within the project Takes responsibility for Time, Budget and Quality Page 10

11 Project Example Eststablising Key Performance Indicators Values Determine KPIs Determine secure Sources for Values Collect data with CRM- Software Store in DWH Visualize KPIs and communicate (Reports) Ensure broad Acceptance and Support Picture: Dashboard Example Microsoft Dynamics CRM 2011 Page 11

12 Realization Model Plan and Realize a Project Consulting Business Analysis whatistobedone? Integration Understand and Verify Requirements, conceptualize solutions Calculate Business Case, Support Investment Validate Solution Project Management how will it improve? Integration Name Project Sponsor and Project Leader Produce Project Order Consulting Projektmanagement Plan Project Realize and overview Project Finish Project Strategy Analysis Concept Feasibility Image: masventa Decision for Investment Choice of System Integration Trainings and Rollout Stages of Project Page 12

13 Sample Project Phases What Processes related to Definition of fix numbers Detailed Business Analysis of customers are most important? Revenue per Sales Rep Processes affected What Processes are to be analyzed? Total revenue per Customer Requirements Management Producing Concept with How do these Processes work? Move of Customers verification of Business What is the cost of these etc Business Case Processes? Finding out AS IS-values Start of Project and definiton of How are these Processes Definition of TO BE -values Objectives recorded and visualized? Alarms and Notifications Planning Limits and Allowances Realization Measuring/Validation End of Project Image: 2011 masventa Page 13

14 Conclusion Business Analysis is a discipline which consequently focuses on the famous Business-IT-Alignment Fulfillment of Business Requirements has High Priority The Project Manager leads the Project, the Business Analyst conceptualizes a solution double featured performance! Great Project Managers are not necessarily great Domain experts Great Business Analysts may not be strong in leading. As a couple they are strong! Page14

15 masventa Portfolio in short Business- & IT-Consulting and Services Project Management based on PMI Business Analysis based on IIBA Customer Relationship Management, CRM, XRM Business Process Optimization Business Intelligence Change Management and Integration Coaching and Training SoftASA Business Software powered by Microsoft Hosting-, Cloud- and Data-Services in Germany IT Service Management based on ITIL Page 15

16 Your contacts masventa Business GmbH Fon Fax von-blanckart-str Alsdorf Germany [email protected] Sabine Ostlender Back Office & Human Resources +49 (171) [email protected] Rainer Wendt, PMP, CBAP Managing Director +49 (175) [email protected] Page 16