NOTICE TO ALL BIDDERS

Transcription

1 VIRGIN ISLANDS NEXT GENERATION NETWORK vingn-arra-btop REQUEST FOR PROPOSALS FOR OPERATIONAL SUPPORT SYSTEM (OSS) / BILLING SUPPORT SYSTEM NOTICE TO ALL BIDDERS MODIFICATION NO. 2 September 20, 2012 Responses to Questions Q1. Can you please share if this product is currently in production or is to be implemented? This product is to be newly implemented by the selected vendor(s). Q2. If the system is already implemented, can you please provide information on the specific version of the software and who the implementation partner was? No OSS/BSS system has beenhas been implemented yet. Microsoft Dynamics GP 2010 is the Financial accounting system which is currently in place. Q3. Would vingn be interested in receiving information on managed services, and at a later date (when vingn is ready or desires), we could easily transfer the solution to your facilities? The benefits of our hosting the solution might also save vingn a considerable amount of cost. vingn would be interested in suggested options.this RFP is limited to the parameters stated therein. Q4. One question that came up was providing "proof of qualification to do business in the Virgin Islands." Is this necessary to have even before being selected as a vendor? If so, is there somewhere we can go (website, etc.) to get this? Vendors are required to comply with all local and federal laws to the extent the same may be applicable, including without limitation the relevant business licensing and qualification, Line spacing: single Formatted: Font: +Headings (Cambria), 10 pt Page 1 of 812

2 requirements of the Territory as set forth in section 301 of Title 27 and in Title 13 of the Virgin Islands Code and administered by the Virgin Islands Department of Licensing and Consumer Affairs and the Corporations Division of the Office of the Lieutenant Governor of the Virgin Islands, both of which maintain public websites with additional information relating to these requirements. As stated in the solicitation, the firm selected is expected to comply with all applicable laws of the Virgin Islands, including without limitation laws and procedures governing authority to do business in the Territory, taxation, and licensing. Contact the VI Lieutenant Governor s office for more information. Q5. Can you give some volume indications, number of subscriptions, number of billable events, number of bills and number of accounts? We are serving four (4) or more Major ISP s, with a possibility of new ISP s coming on-line within the market in the coming months. Q6. Do we need to model a wholesale and a retail price for loaded events? vingn would be using a wholesale model only. Q7. Do the billable events need rating or just loading into the system for billing? Q8. Can you provide an example set of tariffs? Q9. In terms of network inventory, what is expected to be modelled? Q10. Is there an existing set of data that describes the addresses and network mappings to provide service? Q711. Can you confirm that vingn is planning to use the Cisco CNS solution for the Flow-Through Provisioning? vingn will be using the Cisco ANA solution for the Flow-Through Provisioning. Q812. What equipment is expected to be tracked through inventory? Comment [LMK1]: This response does not appear particularly helpful to the bidder, or geared to accomplish the goal of a solicitation, which is to provide bidders with information necessary to determine the parameters of what they are bidding on, in order to maximize the chances of receiving responsive proposals at prices which are appropriate for the items solicited. This comment applies to all subsequent uses of this answer (there appear to be quite a large number of this response). Moreover, all posted publications present vingn's public image, and it is always an opportunity to present a professional, cordial and helpful image. Any response which the public or bidders could view as "snarky" or evidencing a lack of preparation or understanding of what the needs of the company are should be avoided. Even a response such as the following might better address the questions for which a specific response is not going to be provided: "The company is in the startup phase and such information is under active development. Variables which would potentially affect a Respondent's proposed OSS/BSS solution or pricing should be clearly articulated in the submission." Cisco ASR 9006 Core routers, ME3800 Switch Routers and ME3400 Premise switches are to be tracked through inventory. Q913. How many external (web) users will be using the system at any one time? Please see RFP for more information. Q1014. Please describe VINGN s business and the type of services offered that will be addressed by the network resource management system. vingn will be offering the following services: Wholesale bandwidth sales, backhaul sales, MPLS/VPN Services To Mainland USA, Datacenter services including: colocation hosting, web hosting, etc. Page 2 of 812

3 Q115. What is the number of users in each business area that are expected to use the system? Please see RFP for more information. Q16. Please describe VINGN s current high-level BSS/OSS architecture to support business functions such as billing, customer care, network management, ordering, provisioning, trouble ticketing, and activation. Q17. What will be the commercial offer of VINGN at product and service level? Formatted: Tab stops: 1.14", Left Q18. How the services and products will be charged? Customers will be billed monthly via credit card or bank withdrawal. Q129. Can VINGN describe its core and access network infrastructure and its different layers? vingn's core network consists of Cisco ASR 9006's connected via 10 Gigabit fiber rings to distributed ME 3800 aggregations switches which in turn collect traffic via Ethernet access links (1 GigE) to premise routers ME 3400's. The core is carriers layer two IP VPN's between the end point provisioned with rapid spanning tree protecting the ring. The service model is Carrier Grade Ethernet first mile with dedicated links switching traffic in bound to to the core. The traffic is then routed via 10 Gige Waves into the Internet via load shared BGP based links to the US mainland. The network will run dual stack IPV4 and IPV6. Most all the traffic is layer two switched VPN''s with MPLS also being utilized. Q1320. Does VINGN s require to track logical circuits? Logical equipment? Physical equipment? Physical connections? What are the inventory tracking requirements for the new inventory system? vingn will track all inventory- to include all access and premise equipment. Every logical assignment (port assignment between components will also be maintained). The underlying fiber will be tracked via an GIS based Fiber Management System. Between the Cisco element management software, the Fiber Management System and the OSS/BSS capabilities the logical, physical and hardware all will be "tracked". Q21. Please describe the VINGN three-year vision for network resource management. Q22. Please describe any VINGN metrics associated with current inventory efforts and desired metrics to achieve when implementing a new inventory system. Q1423. What is the expected timeframe for implementation? Identify the desired completion date. Comment [LMK2]: Gig?, Line spacing: single Expected timeframe for implementation is days. Desired completion date is February Q1524. Is a phased implementation for the equipment/circuit inventory system possible and/or desirable? If yes, by what criteria, such as by location, business function, and/or integration requirements can the phasing be based? Page 3 of 812

4 A phased implementation is possible based upon completion of Fiber Access Point (FAP) location development schedule. Q1625. Does VINGN have a specific project methodology for new system deployments? If so, please describe. No. Q.26. How does VINGN plan to support a Network Resource Management implementation resource requirements and constraints? Does VINGN intend to provide a full-time project management and subject matter resources to the implementation? Q127. Are skilled employees available to participate in implementation activities? Yes Q128. Does VINGN have an internal system deployment team or a preferred system integrator? No. Most of the system integration is covered by this OSS/BSS systems in that interface required to billing, element mangers and FMS/NOC is a responsibility of the winning bidder for this RFP. Q29. Identify and describe the number of organizations, employees, and locations involved in ordering, service provisioning, network engineering, installation, activation, and trouble management: Q30. Who is/are the business owner(s) and driver(s) for the proposed Network Resource Management system? Q1931. What business processes (ordering, provisioning, design, etc.) will be automated or modified as a result of a new Network Resource Management system? vingn's network is a new service and the full extent of automation offered via the winning OSS/BSS will be the initial foundation for all order entry, provisioning and billing automation., Line spacing: single, Line spacing: single Formatted: Space Before: 0 pt, After: 0 pt Formatted: Space Before: Auto Q32. Are current business processes documented? If so, in what format(s) are they compiled (e.g. Excel, Access, CD Rom, etc.)? Q33. Define VINGN s IT network and IT organizational structure. Is the IT network centralized or decentralized? Is the IT organization centralized or decentralized? How many users does the network support? How are users distributed? Q2034. How many network locations identified as buildings (i.e. central office, co-locations) does VINGN have? Page 4 of 812

5 vingn has over thirty (30) network locations and over 325 premise locations identified in the network. Q2135. How many network nodes (SONET, DWDM, DACS, router, etc.) does VINGN have? vingn has over thirty (30) network nodes. Q2234. What regions (cities, counties, states) do these network locations serve? These locations serve the U.S. Virgin Islands. Additional information regarding the proposed broadband network is available on the vingn website. Q2335. Are all of VINGN s network locations documented accurately? If so, in what format(s) are they compiled? Formatted: Indent: Hanging: All of vingn s network locations are documented in PDF and CAD format. Q2436. Does VINGN use Telcordia naming conventions? If not, provide naming conventions for sites and equipment network locations. No. When the initial system configuration is performed a naming hierarchy will be provided to OSS/BSS suppliers. It will be similar to the Telecordia naming conventions., Line spacing: single Q37. Identify the types of equipment, including co-location equipment, VINGN uses to support networks: Q38. List the corresponding technology and manufacturer for each equipment type identified above (an example is provided below): Q2539. Does VINGN have accurate vendor specifications available? Yes. Q2640. Are VINGN s sites inventoried? Yes. Q2741. Are VINGN s equipment cross-connects inventoried? Yes. Q42. In which legacy source(s), as identified in the Implementation Objectives section, does VINGN s equipment inventory reside? If VINGN s equipment inventory resides in multiple legacy systems, please identify all legacy systems and indicate which type of inventory is tracked in each system. Formatted: Indent: Hanging: Q43. Is VINGN s equipment inventory data duplicated across multiple legacy systems? Page 5 of 812

6 Q2844. Does VINGN desire/require the graphical display of physical equipment? Yes. Q2945. Does VINGN desire/require the use of CAD floor plans to graphically display the layout of equipment? If so, what CAD formats are in use? No. Q46. What types of networks does VINGN use? Q47. What are VINGN s backbone network naming conventions? Q3048. Are all of VINGN s networks documented accurately? If so, in what format(s) are they compiled? The answer to question is contained in the answer to 21 [so just say see that question based on it's final number] Q49. Identify the type of network system, the average number of nodes, the average number of backbone connections and the rate codes of each network system. Q50. Identify the following information for each type of customer connection/circuit that is provisioned across the VINGN network. Types of circuits can include the categories such as Data connections/circuits (i.e. DSL link, LAN connection, Bandwidth link, Dial-up, etc.), Voice circuits (i.e. telephone line, etc.), Trunk circuits (i.e. Message, ISDN, DID, DOD, Long Distance, etc.) and Virtual connections/circuits (i.e. PVC, Internet connection, LAN to LAN, etc.). Q351. Is there a requirement to track physical connections as well as logical connections? Yes. Q52. Where does the information for existing facility connections/circuits reside? Q53. How many telephone lines are On-Net? How many are Off-Net? Q54. Are VINGN s connections duplicated across multiple legacy systems? Q55. How many total customer accounts does VINGN have? Page 6 of 812

7 Q56. How does VINGN categorize its customers? Q57. What is the projected number of active customers by the end of implementation? Q58. What types of products/services does VINGN offer? Q3259. Are there any additional product offerings being forecasted? Continue to monitor for open solicitations Q3360. Are VINGN s products accurately documented, including features? If so, in what format(s) are they compiled? vingn has not yet fully documented all products and features. Q61. Where is product pricing inventoried? Q62. What types of orders does VINGN use? Q63. Can VINGN provide Oracle accurate legacy order forms? If so, in what format(s) are they compiled? Q64. Are legacy orders required to be inventoried in the proposed Network Resource Management system? If so, how many? Q65. Please provide a high level description of the workflows associated with ordering, designing, provisioning, trouble ticketing, and activation processes., Line spacing: single Q66. Are current business processes documented? If so, in what format(s) are they compiled (e.g. Excel, Access, etc.)? Q67. Are VINGN business processes currently automated? If so, what tools are used? If business processes are not currently automated, must the workflow and equipment/circuit inventory be automated at the same time? If a phased approach is desired, which provides the largest challenge for VINGN today? Q68. Is VINGN willing to adapt business processes to a vendor solution, or must vendor conform to existing and/or future business processes? Page 7 of 812

8 Q69. What business processes (ordering, provisioning, etc.) will be automated or modified as a result of implementing a new Network Resource Management system? Q70. How does VINGN currently inventory and dispense IP addresses associated with equipment used in the services to be inventoried? Q71. Does VINGN desire to automate this process? If so, please describe. Q72. How many IP addresses does VINGN own? Q3473. Does each POP get a specific range of IPs? If so, please describe? IP address are either new IPV6 addresses assigned to end point or resuse of existing IPV4 addresses owned by incumbent ISP. Q74. Are VINGN IP addresses documented accurately? If so, in what format(s) are they compiled? Q3575. Does VINGN have an existing Trouble Management system? If so, what product is currently being used? No. Q376. Does VINGN desire to have Trouble Management tracking associated with network resource management? Yes. Formatted: Indent: First line: 0", Space After: 0 pt Formatted: Normal, Indent: Left: 0", First line: 0.5", Tab stops: Not at 0.5" Formatted: Indent: Left: 0", Space After: 0 pt Formatted: Indent: Left: 0", Space After: 0 pt Q77. If Trouble Management tracking associated with network resource management is to be developed within the proposed new system, is there a pre-selected product? Q3778. Are Trouble Management processes defined and documented accurately? If so, in what format(s) is the documentation? No. Q79. Can VINGN provide documentation of existing trouble codes (i.e., trouble types, status codes, resolution codes, etc.)? Q80. Are escalation processes defined and documented accurately? If so, in what format(s) is the documentation? Formatted: Normal, Indent: First line: 0.5" Formatted: Indent: Left: 0", Space After: 0 pt Page 8 of 812

9 Q81. Can a list of Off-Net vendor names and contact information be made available? Q82. Are Trouble Management processes defined and documented accurately? Is so, in what form(s) are they compiled? Q83. Identify and describe the applications currently used by VINGN to support business functions such as network management, ordering, provisioning: Q3884. Please describe VINGN s requirements for OSS deployments, including requirements for high availability solutions, VINGN s standards for application servers and desktops, company mandated tools, etc. Please see RFP for more information. Q3985. Are the platforms located in a central data facility or in multiple data facilities? Platforms are located in multiple data facilities. Q4086. Is a software distribution mechanism in place for the business platforms? No. Q4187. Has VINGN documented the backup procedures and conducted knowledge transfer sessions with IT personnel? Yes. Q88. Has VINGN identified a strategy for version control? Q89. Please describe the nature of test and evaluation facilities and practices associated with fielding OSS systems at VINGN. Q90. Does VINGN have an internal training staff that typically provides ongoing user training? Q91. Does VINGN desire to have IT staff trained in the development aspects of the Oracle products? Q4292. If training is a requirement, does VINGN prefer onsite training or training at Oracle s training center? vingn prefers onsite training or remote training. Q4393. Does VINGN require/desire end user training? If so, please describe. (Product only, business process only or product and business process) See RFP for more information. Formatted: Normal, Indent: First line: 0.5", Tab stops: Not at 0.5" Page 9 of 812

10 Q94. Identify the job functions that will utilize the new Network Resource Management system and the estimated training requirement. Q95. If a mechanized migration is required, how many data sources will be migrated? Q96. If a mechanized migration is required, what business object (e.g. circuits, customer accounts, service locations) will be migrated into the network resource management system? Q97. What is the accuracy of the data sources? Q98. Please describe any systems in which it is desired to share data with the proposed inventory solution. Please indicate the platform, available interfaces, and data flows, including which system is the database of record. Q98. Please describe any system integration mandates that apply to your company (for example, use of a particular EIA bus, etc.). Q99. What is the desired timeline for system integration? Q100. Is a phased integration possible and/or desirable? If yes, by what criteria can the phasing be based? Q101. Who will perform the integration? Do they have previous experience with Oracle Network Resource Management applications? Q 102. Please describe any systems in which it is desired to share data with the proposed Activation solution. Please indicate the platform, available interfaces, and data flows, including which platforms must be activated. Q103. Please describe any system integration mandates that apply to your company (for example, use of a particular EIA bus, etc.). Q104. What is the desired timeline for the activation implementation? Q105. Is a phased integration possible and/or desirable? If yes, by what criteria can the phasing be based? Q106. Please describe the self-care processes that need to be online (Payment/General Info/ Billing Info/ Offer Provisioning/etc..) using the web-interface. Q107. Describe the services and Offer Catalogue that will be offered for the launch. Comment [LMK3]: No answer provided to this one. Page 10 of 812

11 Q Please describe the info to synchronize to the ERP (Dynamics) from the Billing Services, Assets, and Customer Account Status. Q109. Please describe the Payment methods, types and special characteristics. Please indicate in the case of will be Online if there are an integration with a third party Legacy System and describe which will be the communication integration method (WebServices/etc.) Q110. Please describe the Collection Process and the systems involve (Alerts/Resource Assignations/etc..) Q111. What is the desired timeline for the billing implementation? Q112. Is a phased integration possible and/or desirable? If yes, by what criteria can the phasing be based? Q List of Items, Schedule of Requirements, Scope of Work, Terms of Reference, Bill of Materials required. See RFP for more information., Line spacing: single Formatted: Normal, Indent: Left: 0" For all other questions received and listed below, the following response applies: The company is in the startup phase and such information is under active development. Variables which would potentially affect a Respondent's proposed OSS/BSS solution or pricing should be clearly articulated in the submission. 1.Do the billable events need rating or just loading into the system for billing? 2.Please describe VINGN s current high-level BSS/OSS architecture to support business functions such as billing, customer care, network management, ordering, provisioning, trouble ticketing, and activation. 3.Please describe VINGN s current high-level BSS/OSS architecture to support business functions such as billing, customer care, network management, ordering, provisioning, trouble ticketing, and activation. 4.What will be the commercial offer of VINGN at product and service level? 5. Q16. Please describe VINGN s current high-level BSS/OSS architecture to support business functions such as billing, customer care, network management, ordering, provisioning, trouble ticketing, and activation. 6. Q17. WhWhat will be the commercial offer of VINGN at product and service level? 7. Q18. How the services and products will be charged? Formatted: Font: (Default) Arial, Bold Formatted: Font: (Default) Arial Formatted: Normal Formatted: Font: Formatted: bulleted list 1, Indent: First line: 0", Tab stops: 1.14", Left, Tab stops: 1.14", Left Formatted: Indent: First line: 0" Formatted: Indent: Left: 0" Formatted: Indent: First line: 0" Formatted: Indent: First line: 0", Space After: 10 pt Formatted: Normal Page 11 of 812

12 8Q21. Please describe the VINGN three-year vision for network resource management. 9. How does VINGN plan to support a Network Resource Management implementation resource requirements and constraints? Does VINGN intend to provide a full-time project management and subject matter resources to the implementation? 10. Identify and describe the number of organizations, employees, and locations involved in ordering, service provisioning, Formatted: Normal Formatted: Indent: First line: 0", Space After: 10 pt 11. Q22. Please describe any VINGN metrics associated with current inventory efforts and desired metrics to achieve when implementing a new inventory system. 12. How does VINGN plan to support a Network Resource Management implementation resource requirements and constraints? Does VINGN intend to provide a full-time project management and subject matter resources to the implementation? 14.Q30. Who is/are the business owner(s) and driver(s) for the proposed Network Resource Management system? 15.Are current business processes documented? If so, in what format(s) are they compiled (e.g. Excel, Access, CD Rom, etc.)? 16. Define VINGN s IT network and IT organizational structure. Is the IT network centralized or decentralized? Is the IT organization centralized or decentralized? How many users does the network support? How are users distributed? 17. Is VINGN willing to adapt business processes to a vendor solution, or must vendor conform to existing and/or future business processes? 18.What business processes (ordering, provisioning, etc.) will be automated or modified as a result of implementing a new Network Resource Management system? 19. How does VINGN currently inventory and dispense IP addresses associated with equipment used in the services to be inventoried? 20. Does VINGN desire to automate this process? If so, please describe. 21. How many IP addresses does VINGN own? 22. Identify the types of equipment, including co-location equipment, VINGN uses to support networks: 23. List the corresponding technology and manufacturer for each equipment type identified above 24. In which legacy source(s), as identified in the Implementation Objectives section, does VINGN s equipment inventory reside? If VINGN s equipment inventory resides in multiple legacy systems, please identify all legacy systems and indicate which type of inventory is tracked in each system. 25. Is VINGN s equipment inventory data duplicated across multiple legacy systems? 26. What types of networks does VINGN use? 27. What are VINGN s backbone network naming conventions? 28. Identify the type of network system, the average number of nodes, the average number of backbone connections and the rate codes of each network system. Formatted: Indent: First line: 0" Formatted: Normal, Tab stops: Not at 0" Formatted: Normal, Tab stops: Not at 0.5" Formatted: Indent: Left: 0", Tab stops: Not at 0.5" Formatted: Indent: Left: 0" Formatted: Indent: First line: 0" Formatted: Indent: Left: 0", Tab stops: Not at 0.5" Formatted: Line spacing: single Formatted: List Bullet 1, Indent: First line: 0" Formatted: English (U.S.) Formatted: English (U.S.) Page 12 of 812

13 29. Identify the following information for each type of customer connection/circuit that is provisioned across the VINGN network. Types of circuits can include the categories such as Data connections/circuits (i.e. DSL link, LAN connection, Bandwidth link, Dial-up, etc.), Voice circuits (i.e. telephone line, etc.), Trunk circuits (i.e. Message, ISDN, DID, DOD, Long Distance, etc.) and Virtual connections/circuits (i.e. PVC, Internet connection, LAN to LAN, etc.). 30. Where does the information for existing facility connections/circuits reside? 31. How many telephone lines are On-Net? How many are Off-Net? 33. Are VINGN s connections duplicated across multiple legacy systems? 34. How many total customer accounts does VINGN have? 35. How does VINGN categorize its customers? 36. What is the projected number of active customers by the end of implementation? 37. What types of products/services does VINGN offer? 38. Where is product pricing inventoried? 39. What types of orders does VINGN use? 40. Can VINGN provide Oracle accurate legacy order forms? If so, in what format(s) are they compiled? 41. Are legacy orders required to be inventoried in the proposed Network Resource Management system? If so, how many? 42. Please provide a high level description of the workflows associated with ordering, designing, provisioning, trouble ticketing, and activation processes. 43. Are current business processes documented? If so, in what format(s) are they compiled (e.g. Excel, Access, etc.)? 44. Are VINGN business processes currently automated? If so, what tools are used? If business processes are not currently automated, must the workflow and equipment/circuit inventory be automated at the same time? If a phased approach is desired, which provides the largest challenge for VINGN today? 45. Are VINGN IP addresses documented accurately? If so, in what format(s) are they compiled? 46. If Trouble Management tracking associated with network resource management is to be developed within the proposed new system, is there a pre-selected product? 47. Can VINGN provide documentation of existing trouble codes (i.e., trouble types, status codes, resolution codes, etc.)? 48. Are escalation processes defined and documented accurately? If so, in what format(s) is the documentation? 49. Can a list of Off-Net vendor names and contact information be made available? 50. Are Trouble Management processes defined and documented accurately? Is so, in what form(s) are they compiled? 51. Identify and describe the applications currently used by VINGN to support business functions such as network management, ordering, provisioning. 52. Has VINGN identified a strategy for version control? 53. Please describe the nature of test and evaluation facilities and practices associated with fielding OSS systems at VINGN. 54. Does VINGN have an internal training staff that typically provides ongoing user training? 55. Does VINGN desire to have IT staff trained in the development aspects of the Oracle products? 56. Identify the job functions that will utilize the new Network Resource Management system and the estimated training requirement. 57. If a mechanized migration is required, how many data sources will be migrated? 58. If a mechanized migration is required, what business object (e.g. circuits, customer accounts, service locations) will be migrated into the network resource management system? 59. What is the accuracy of the data sources? 60. Please describe any systems in which it is desired to share data with the proposed inventory solution. Please indicate the platform, available interfaces, and data flows, including which system is the database of record. 61. Please describe any system integration mandates that apply to your company (for example, use of a particular EIA bus, etc.). Formatted: Indent: Left: 0" Formatted: List Bullet 1 Formatted: Indent: Left: 0", Tab stops: 0", Left + Not at 0.5" Formatted: Tab stops: Not at 0.5" Formatted: Indent: Left: 0", Tab stops: Not at 0.5" Formatted: Tab stops: Not at 0.5" Formatted: List Bullet 1, Left, Right: 0", Line spacing: single Formatted: Indent: First line: 0" Formatted: Indent: Left: 0" Formatted: Tab stops: 0", Left Formatted: Indent: Left: 0", Space After: 0 pt Formatted: Normal Formatted: Normal, Tab stops: Not at 0" Page 13 of 812

14 62. What is the desired timeline for system integration? 63. Is a phased integration possible and/or desirable? If yes, by what criteria can the phasing be based? 64. Who will perform the integration? Do they have previous experience with Oracle Network Resource Management applications? 65. Please describe any systems in which it is desired to share data with the proposed Activation solution. Please indicate the platform, available interfaces, and data flows, including which platforms must be activated. 66 Pl.ease describe any system integration mandates that apply to your company (for example, use of a particular EIA bus, etc.). 67. What is the desired timeline for the activation implementation? 68. Is a phased integration possible and/or desirable? If yes, by what criteria can the phasing be based? 69. Please describe the self-care processes that need to be online (Payment/General Info/ Billing Info/ Offer Provisioning/etc..) using the web-interface. 70. Describe the services and Offer Catalogue that will be offered for the launch. 71. Please describe the Payment methods, types and special characteristics. Please indicate in the case of will be Online if there are an integration with a third party Legacy System and describe which will be the communication integration method (WebServices/etc.) 72. Please describe the Collection Process and the systems involve (Alerts/Resource Assignations/etc.) 73. What is the desired timeline for the billing implementation? 74. Is a phased integration possible and/or desirable? If yes, by what criteria can the phasing be based? Comment [LMK4]: No answer provided to this one. Formatted: Font: +Headings (Cambria) Formatted: bulleted list 1 Formatted: Font: +Headings (Cambria), English (U.S.) Formatted: English (U.S.) Formatted: Indent: First line: 0" With the exception of the foregoing, the other provisions of vingn-arra- BTOP remain unchanged. Formatted: Left Bidders are required to acknowledge receipt of this Modification in any bid submitted in response to this RFP. Page 14 of 812