Evaluation of Technical Bids- Grading companies giving marks

Transcription

1 Evaluation of Technical Bids- Grading companies giving marks Annexure E Note for evaluation of the Technical Bids i) The detailed evaluation proforma is to ensure that the RFP has been fully responded to by the bidding companies and evaluated by the Technical Evaluation Committee. ii) Matters pertaining to financial position of the bidding companies must be in the same currency for all the bidding companies. This may be determined by the Mission. iii) Missions have the right to disqualify bidding companies not fulfilling the mandatory requirements during the evaluation of Technical Bids. Suggested marking pattern S.No. Item Marks I Experience 6 x = 30 II Financial Strength 4 x = 20 III Scope of work and 26 x = 130 deliverables IV Facilities 12 x = 60 V Professional Plan 4 x = 20 VI Resource Plan x = 2 VII Quality Plan 3 x = 1 Total 300

2 Proforma - Evaluation of Technical Bids- Grading companies giving marks S.No. Parameters I Experience Number of years of experience in the field of outsourcing for CPV services over and above the prescribed minimum 2 Number of Indian Missions/Posts presently working with. (testimonials required) 3 Number of Indian Missions/Posts previously working with. ((testimonials required) 4 Number of foreign Missions/Posts presently working with (both in India and abroad) (testimonials required) Number of foreign Missions/Posts previously working with.(both in India and abroad) Marks (Max.) Name of the Companies and marks allotted AAA BBB CCC DDD Remarks of Mission/Post

3 6 Number of applications processed per day in passport/ visa/ consular services separately on the basis of last three years. II FINANCIAL STRENGTH OF THE COMPANY 1 Annual Turnover for last three years. (1. times of CPV annual revenue is mandatory) 2 Net worth of the company (US$ million is mandatory) 3 Net profit figure for last three years 4 Capacity to provide financial guarantees as per RFP. (This is mandatory) III Scope of the work and deliverables required 1 Location of the service centre with convenient accessibility and proximity to the Mission/Post 2 Size of the centre (area and layout) (less than

4 minimum area prescribed by Mission will be rejected while proposals for more area will be given additional marks). 3 Number of staff specifying nature of work to be handled (number of staff prescribed by Mission is mandatory. ) 4 Number of counters specifying the work to be handled (umber of counters prescribed by Mission is mandatory) Facilities at the centre ( seating arrangement, writing facilities for filling up applications, TV/ reading material, drinking water, washroom etc.) 6 Working hours of the centre including weekends. (additional marks for extra hours) 7 Additional facilitiescoffee/tea/soft drinks vending machine,

5 photocopier, photo-booth, printer and internet, fax facilities etc on payment basis by individuals) (facilities fixed by Mission is mandatory) 8 Turnaround time (should not be more than 30 minutes) 9 Number of service centres with places/cities ( Prescribed minimum centres is mandatory) 10 Bar-coded receipt and electronic data entry system 11 Quality control system to maintain high service standards. (marks will be given on the basis of clear explanations by the company) 12 Appropriate certification form the host country or India 13 Security and vigilance system in the centresecurity staff, metal detectors, CCTV cameras

6 etc. (marks on the basis of provisions) 14 Storage and security of documents in the centre (strong room, cabinets and key system, details of staff responsible) (marks on the basis of provisions) 1 Security of movement of documents between the centre and Mission (nature of vehicles used and containers and key system) (marks will be given by Mission on the basis of facilities offered) 16 Electronic display of the progress of the applications in the centre. 17 enquiry facilitiesresponse period (mandatory. Additional marks for higher facilities) 18 Ttelephonic enquiry facilitiesresponse period

7 (mandatory. Additional marks for higher facilities) 19 Contingency plan in case of interruptions (marks will be given on the basis of explanation provided by the bidding company) 20 Data storage security and transfer of data security including possession of appropriate certification (mandatory. (No marks) 21 Scanning and digitization of application forms with enclosures including capture of biographic data and photographs to upload the data in the IVFRT platform wherever required 22 In other cases creation of meta data file along with sub-files for enclosed documents 23 Storage and indexation of

8 documents to enable efficient search and retrieval operations. (mandatoryadditional marks for higher facilities) 24 Hardware for capture of ten finger biometrics and facial biometrics 2 Efficient and secured system for storage and transfer of biometric data 26 Online tracking system of the status of applications in the website IV Facilities 60 1 Training of staff for efficient handling of the applicants 2 Efficient IT system with requisite certification. 3 Computerisation of operations related to data capture and scanning of applications, photographs and enclosures including

9 digitization and indexation for efficient and fast search and retrieval operations. 4 Computerisation of operations related to accounts matters Efficient tracking of applications / passports from receipt to delivery 6 Security system to control access of applicants, safe custody of documents and security of information held on the service provider s IT system 7 Effective quality control system supported by appropriate certification 8 Maintenance of records and statistics as required by Mission 9 Machine generated tickets of the applicants indicating date and time of entry and exit. (mandatory.-

10 additional marks for higher technology) 10 Operation of website in coordination with Mission giving information on the services being rendered 11 Feedback system to monitor the quality of services rendered and the customers satisfaction marks for better system) 12 Maintenance of confidentiality of the information and prevention of leakage of information from the centre V Professional Plan 1 Organisational experience in the field related to the service under reference. (higher marks for more than the prescribed minimum) 2 Capacity for flexibility in provision of service marks on 20

11 the basis of satisfactory projection) 3 Monitoring and evaluation of the services being provided marks on the basis of satisfactory projection) 4 Management of risks and contingencies marks on the basis of satisfactory projection) VI Resource Plan 2 1 Number of staff in different areas of operation. (as already explained. No marks to be given again) 2 Organisational chart indicating the position and responsibilities of executives/ staff deployed Mandatoryhigher marks for better explanation). 3 Detailed plan for training of staff marks for better explanation) 4. Qualification of

12 key personnel. ( additional marks for higher qualification and specialized qualification). Experience of Key personnel (additional marks for higher experience) VII Quality Plan 1 1 Mechanism for monitoring the quality of services and performance checks including its frequency and remedial measures marks for better explanation) 2 Contract management and supervisory system marks for better explanation) 3 Customers liaison arrangements and mechanism to deal with complaints and problems marks for better explanation) Total Marks obtained 300

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