OFFICE OF THE CHIEF INFORMATION OFFICER IDENTITY, CREDENTIAL, & ACCESS MANAGEMENT PROGRAM. Logging In with my LincPass
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1 OFFICE OF THE CHIEF INFORMATION OFFICER IDENTITY, CREDENTIAL, & ACCESS MANAGEMENT PROGRAM Logging In with my LincPass February 23, 2015
2 Document Information Document Revision and History REVISION DATE AUTHOR COMMENTS ICAM Team Initial Draft Mike Peters, Cindy Lodge Branding, 508 Compliant, Help Desk References Cindy Lodge Login page revisions Alan Huggenberger Screen Shot Updates, Removal of Two-Factor eauth Login Glenda Rich Branding, 508 Compliant, Technical Support References USDA For Official Use Only Page 2
3 Table of Contents 1. Login with my LincPass Login Failed Pages and Instructions LincPass Login Failed Enter your PIN at the prompt, if necessary; no LincPass Certificate provided LincPass Certificate Status Could Not Be Verified eauthentication Account has been Disabled Certificate Not Accepted LincPass Certificate Has Expired Technical Support...10 USDA For Official Use Only Page 3
4 Your LincPass is your USDA personal identity verification card. This quick reference guide explains how to use your card and PIN to access and protect USDA network and computer resources. For a more in-depth training course, search in AgLearn for LincPass Training or click here to log into AgLearn Login with my LincPass Step 1 Insert your LincPass into the LincPass card reader attached to your USDA computer. (If you have used your LincPass & PIN to log into your computer/network, leave your LincPass in the card reader and move to Step 2.) Step 2 Open an internet browser session and navigate to the website address of the USDA service or application you wish to access. Step 3 - On the eauthentication Login page, click the blue Log In with your LincPass (PIV) button. Step 4 A pop-up box titled Choose a digital certificate may appear. If it does appear, click to highlight the first certificate. Then click OK. (If, from prior experience, you know the second certificate is the correct one for you, then select the second.) If the pop-up box does not appear, move to Step 5. USDA For Official Use Only Page 4
5 Step 5a The PIN prompt will appear, if needed. Enter your PIN and click OK. You are now logged in. * The system will cache the entry of your PIN for up to four hours. If you have used your LincPass & PIN to log into your computer or another internet session within the last 4 hours, you may not be prompted to enter it again until the 4 hour cache expires or the LincPass is removed from the reader. Step 5b - If you receive an error message screen, instead of either the PIN prompt or your requested webpage, please refer to Section 2 of this User Guide for further instructions on the specific error message you received. Remember to always remove your LincPass from the card reader before you step away from your computer. USDA For Official Use Only Page 5
6 2.0 Login Failed Pages and Instructions 2.1 LincPass Login Failed The certificate that was chosen from the Choose a digital certificate pop-up box was not the valid login certificate. 1. Leave your LincPass in the card reader. 2. Close your internet browser session. 3. Restart a brand new internet browser session. 4. Follow steps #1-3 in Section 1 of this user guide. 5. In step #4, select the other certificate (the one you did not select the first time) with your name in the pop-up box and click OK. USDA For Official Use Only Page 6
7 2.2 Enter your PIN at the prompt, if necessary; no LincPass Certificate provided A LincPass certificate has not been supplied for authentication Please verify your LincPass is inserted into the card reader correctly. USDA For Official Use Only Page 7
8 1) Insert your USDA LincPass into your card reader. Photo side face-up Microchip end inserted first Inserted all the way into the card reader 2) Close your internet browser session. 3) Restart a brand new internet session. 4) Follow steps #1-4 in Section 1 of this guide. 2.3 LincPass Certificate Status Could Not Be Verified The LincPass you provided could not be verified as valid against the certification system. One of two situations can cause this: 1. A communication issue may have occurred. Please wait a few minutes and log in again. If you need additional assistance, contact the eauthentication Help Desk at eauthhelpdesk@ftc.usda.gov or call The certificates of this LincPass have been suspended or revoked. Please contact the HSPD-12 Help Desk for more information at USDAHSPD12HELP@DM.USDA.GOV or call USDA For Official Use Only Page 8
9 2.4 eauthentication Account has been disabled The eauthentication account you are attempting to access has been disabled. For further assistance with this issue, please contact the eauthentication Help Desk at or call Certificate Not Accepted The certificate provided for this login session is not listed on the trusted certificate provider and cannot be used for authentication to eauthentication. A communication issue may have occurred. Please wait a few minutes and log in again. USDA For Official Use Only Page 9
10 If you reach this message a second time, please contact the eauthentication Help Desk for additional assistance at eauthhelpdesk@ftc.usda.gov or call LincPass Certificate Has Expired The LincPass certificate you have provided for login has expired or it is not yet valid. If you need further assistance with your LincPass renewal, please contact the HSPD-12 Help Desk for more information at USDAHSPD12HELP@DM.USDA.GOV or call Technical Support A. For further assistance logging into eauthentication or creating/updating your eauthentication account, please review the eauthentication FAQs or contact the eauth Help Desk at: eauthhelpdesk@ftc.usda.gov B. For assistance logging into your computer with your LincPass or for questions about your card reader or Active Client software, please contact your specific Agency s Help Desk. C. For questions about your LincPass or the HSPD12 program, please contact the HSPD12 Help Desk at: USDAHSPD12HELP@DM.USDA.GOV D. Also, several resource documents and trainings have been created to help you use your LincPass with your USDA computer. How to use your LincPass AgLearn Training USDA For Official Use Only Page 10
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