Real-time data in passenger information

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Pierce Cox
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1 Real-time information for ferries Real-time data in passenger information Data, information, services Peter von Grumbkow

2 What can real-time data be used for? 2

3 Real-time services Disruption information Types of disruptions Delays Cancellations Detours Reasons for disruptions In all services Journey planning Departure/arrival boards etc. LiveMap Animated vehicle positions Statistical and historical information How reliable is my line in general? 3

4 Disruption information Departure boards 4

5 Disruption information LiveMap of Berlin 5

6 Disruption information Live status of bus lines 6

7 Disruption information Reliability 7

8 Real-time services Guidance Journey planning on real-time data Alternatives to scheduled planning On-trip in case of disruptions Context awareness Standing, moving, or driving? Which train, bus, or tram? Guardian angel Push messages in case of disruption Automatic or semi-automatic re-routing Navigation Combination of the above (and more) 8

9 Real-time dependent services Journey Planner Departure View MatchMe Real-time rerouting Mobility Radar Live Timetable Navigation Indoor guidance Subscription Disruption Push

10 Real-time services Mobile first Apps are successful Mobile access needs up-to-date information Traveler information moves from pre-trip to on-trip Mobile platforms enable nice services Sensors for augmented reality Push notification services Always on 10

11 How does the INTERFACE PLUS real-time system for ferries help? 11

12 Real-time data generation Usually a task of the vehicle management system (VMS) Operators are responsible The INTERFACE PLUS real-time system for ferries works apart from the VMS Closes information gap Data otherwise not available Can this use-case be expanded or transferred? Additional operators Additional means of transport Freight transport? 12

13 Who could be users of real-time data of ferries? 13

14 Users of real-time data Inter-modality 14

15 Users of real-time data Car drivers 15

16 Users of real-time data of ferries Public transport information systems Part of public transport travel chains Inter-modal information systems Inter-modality is getting more important Part of intermodal travel chains Individual transport information systems Car drivers are also passengers Integration into car navigation systems 16

17 Which business cases for realtime data are there? 17

18 Business cases Public / individual transport Public transport travelers don t pay for real-time information Traveler satisfaction is still important Better information more satisfaction more turn-over Similar in individual transport A private traveler expects appropriate and accurate information for having bought mobility Public transport company / authority Car navigation systems Mobility provider is interested in accurate information 18

19 Business cases Freight transport Truck drivers are also passengers and need accurate information The ferry is part of the transport chain Accurate information increases the effectiveness Each piece of freight is a passenger The ferry is part of the transport chain Accurate information enhances the service for the end customer How can real-time information be integrated into the management process of carriers and logistics companies? How interesting is real-time information for carriers and logistics companies? 19

20 Thank you! Peter von Grumbkow Systems architect HaCon Ingenieurgesellschaft mbh Lister Str. 15 D Hannover Germany Tel.: 0511/ Fax: 0511/

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