Managed Services Reduce Costs and Improve Operational Efficiencies

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1 Managed Services Reduce Costs and Improve Operational Efficiencies

2 Capita IB Solutions strategic solutions help you manage costs, reduce risk, increase flexibility and realise operational efficiencies. By putting the day-to-day management of your IT infrastructure in our expert hands, you enhance your ability to scale for growth. New Challenges Reducing capital and recurrent costs, while at the same time providing superior services, is a challenge faced by many organisations. The problem is compounded by the rapid pace of change in essential technologies and the need to retain skilled key support people. These and other changes in the business environment are pushing organisations to rethink their business strategies and look for new opportunities to solve these challenges. One opportunity is to consider managed services and outsourcing for technical operations. In today s uncertain business environment, organisations simply cannot get mired down in anything that does not quickly contribute to the bottom line. One strategy is outsourcing, wherever it is feasible and economically possible to do so. Organisations must roll out advanced applications and services to enable business growth and profitability, to optimise workforce productivity, to deliver an exceptional user experience, to improve operational efficiencies, to reduce costs and to mitigate risk. There is no better means to utilise expertise and lower costs than to go with a managed services provider that addresses both the business and IT needs faced by today s organisations. Capita IB Solutions Managed Services Capita IB Solutions offers a unique managed services approach, which delivers a complete risk management strategy around operating systems and application management, database management and disaster recovery. Capita IB Solutions Managed Services help our clients minimise the costs and resources needed to manage their existing data protection environment. Our services provide our clients with enterprise-class hardware and software, best practice methodologies, and the processes and professional services capability to deliver consistent performance with a single point of accountability. From an organisational efficiency perspective, there are many reasons why managed services should be considered: Controlled cost: Predictable ICT management costs for budgeting purposes Service levels: Managed services providers work to agreed service levels, which are measurable Improved productivity: Proactive management means less downtime and a more productive IT department and users Focus: IT department focuses on strengths and strategies Controlled headcount: No specialist recruitment or contractor hire Security: Reduces the risk of security breaches and proactively manages threats Legal requirements: Provides data protection and employee protection A managed service can deliver many benefits to the IT department, the organisation, the end user and the community. With the expert resources we provide, an organisation can operate in a more controlled, managed environment where the firefighting mentality is replaced with a proactive approach.

3 Reduce Costs and Improve Operational Efficiency The Benefits of our Managed Services Managed services from Capita IB Solutions consist of various service level offerings that provide affordable proactive IT management and support. Utilising our unique framework for providing managed IT services, Capita IB Solutions provides a range of proactive services designed to optimise your technology investment and maximise the productivity of your people and business. These and other benefits are outlined below. Deliver a More Diverse Risk Management Strategy It has become increasingly clear to organisations that the process of managing, protecting and recovering corporate data through internal IT resources and infrastructure alone is, figuratively, putting all your recovery eggs in one basket. By outsourcing certain resource-intensive, but critical tasks - such as disaster recovery - to Capita IB Solutions, our clients immediately benefit from a more diverse risk management strategy. The involvement of our expert resources, best practice processes and best-in-class infrastructure minimises your risk in the recovery of data or systems in the event of data loss or an outage. Minimise the Impact of Data Loss and Downtime It is estimated that only a fraction of organisations are fully prepared for data loss or downtime, let alone ready to survive a large-scale disaster. Capita IB Solutions Managed Services deliver the very latest in data protection, through the use of innovative, enterprise-class technology and best practice recovery methodologies. This provides our clients with the knowledge and certainty that they can recover from both small failures and large-scale disasters in the fastest possible time, reducing the cost and impact of data loss and downtime. Enjoy the Benefits of Enterprise Infrastructure Exponential storage growth, new regulatory requirements and market pressures are demanding more and more out of existing IT storage budgets. Capita IB Solutions multi-million pound investment in backup and archive infrastructure, support systems and best practice methodologies allows our clients to reap the benefits of enterprise infrastructure, without the direct capital investment required when owning the technology oneself. Focus on Your Core Business Keeping your IT infrastructure up and running is resource intensive, and can detract from your ability to implement more strategic initiatives. Capita IB Solutions Managed Services remove the burden of ongoing management of your IT infrastructure, leaving you free to manage and grow your core business without interruption. As your organisation grows, the demand for an effective IT management solution becomes more critical to the successful running of your business. Improved IT Services Capita IB Solutions has made significant investments in people, processes and technology. These investments have all been geared towards ensuring that we have an IT management framework which works and which provides high levels of satisfaction to our customers and, ultimately, to their users. By taking advantage of our expertise, investments and proven delivery methods, you will be able to provide improved and exceptional levels of IT support services to your organisation. Reduced Management Overheads Capita IB Solutions employs highly talented and qualified individuals, who are passionate about information technology and customer service. Hiring and training skilled IT staff can be very expensive, and using Capita IB Solutions managed services significantly reduces these costs for your organisation. We also ensure that there is no single point of failure with staff. Through cross skilling, the issues of sick leave, annual leave and emergency leave no longer cause a risk to you, and we ensure that we will always provide the same level and quality of support to your organisation.

4 Areas Covered by Managed Services The managed services we provide fall into a number of categories. Our experience allows us to provide the full range, from an out-tasked element through to a fully outsourced ICT management service. Database Management Outsourcing the management of everyday database administration tasks allows our clients to redeploy in-house expertise to higher value, business-building projects. Gold Silver Bronze In the event of a disaster, data corruption or other problems, Capita IB Solutions database management services are designed to quickly restore data and maintain business continuity. With our database administration (DBA) specialists keeping it optimally tuned at all times, you will enjoy maximum system performance and uptime. Capita IB Solutions monitors and manages the platform, infrastructure and replication of your database servers, but you retain full control.

5 Capita IB Solutions can tailor a managed services option to meet the specific needs of your organisation. Our managed services are delivered by a dedicated team of professionals, offering a range of technical and business expertise. Operating Systems Management Operating systems are important assets for organisations, and they require administrators to stay up-to-date on upgrade needs, patch maintenance schedules and other tasks. Gold Silver Bronze Capita IB Solutions provides capacity management and planning services for managed services clients. Monitoring the servers and storage in our care, we capture and store resource utilisation data across your infrastructure. Our certified consultants are on hand to help with backup and recovery, disk capacity, user maintenance and security, file structure maintenance and connectivity, as well as other mission-critical issues such as server commissioning, performance investigation/ tuning, upgrades and server reorganisations. Working with you, Capita IB Solutions compares these results to a hands-on impression of your systems, measuring against anticipated operational peaks and planned changes. Our operating systems management offering is a reliable, flexible and cost-effective service that provides operating systems support for Windows, Unix and Linux.

6 Infrastructure hosted in Capita IB Solutions data centres offers customers high levels of resilience and security, minimising the requirement for in-house facilities and associated management costs. Integra Application Management As an IT professional, you know only too well that the applications you implement will usually have long-term implications for your organisation. Gold Silver Bronze Since our inception we have been specifically focused on support and committed to long-term relationships and high-quality delivery. So we make it our business not only to ensure that your functional needs are met within your budget, but that we establish with you an ongoing partnership you can always depend on. In addition, we are committed to establishing a controlled environment for implementation delivery, where risk is minimised and solution quality is paramount. Whatever Integra solution your organisaton has implemented, you will need to address ongoing issues such as upgrades, operational queries, application errors, use of new functionality, and data and procedural problems, to ensure the smooth running of your Integra systems. Capita IB Solutions can provide everything from individual project managers, system architects, database administrators and developers, to whole teams of functional consultants. This ensures that the required level of expertise is always on hand to provide the Integra solution, quickly and efficiently, to any issues you may be experiencing.

7 A complete solution that enables you to reduce capital expenditure and cut operating costs while benefiting from the highest levels of speed, application and systems performance, availability and security. Integra Disaster Recovery As our customers become more dependent upon Integra for their day-to-day operation, the risk to business continuity increases dramatically. Gold Silver Bronze Both commercial and public sector IT departments require a robust disaster recovery facility to ensure rapid bounceback from serious failure, be it a virus, security breach, hardware or software issue, data corruption or force majeure. Capita IB Solutions hosted Integra disaster recovery service provides affordable managed solutions to ensure high levels of availability for Integra in the event of an unforeseen disaster. By utilising a hosted solution, organisations can enjoy all the benefits of a dedicated disaster recovery environment at a greatly reduced cost, and still take comfort in the fact that it is managed by their technology partner, who will always ensure that the environment plays its required role when called upon.

8 Capita IB Solutions Letchworth The Spirella Building, Bridge Road, Letchworth Garden City, Herts SG6 4ET Capita IB Solutions Dublin Marshalsea Court, 23 Merchants Quay, Dublin 8, Republic of Ireland Copyright 2012 Capita plc. All rights reserved.