THE PERSONAL SERVICE FOR IT

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1 WHO WE WORK WITH THE PERSONAL SERVICE FOR IT bluelogic.co.uk +44 (0) Blue Logic Computer Systems Ltd, Bramley Grange, Skeltons Lane, Thorner, Leeds, LS14 3DW

2 welcome to BLUE LOGIC HAVE THE BEST LEVEL OF IT SUPPORT I HAVE EVER COME ACROSS. IT Manager Leeds Grand Theatre IT Support 04 IT Installation 06 Service Offering 08 Platinum Managed Service 10 Technologies 12 Cloud Solutions 14 Sage Accounting 16 Networks & Electrical 18 Digital 20 bluelogic.co.uk info@bluelogic.co.uk At Blue Logic we all share the same goal; to provide businesses with a first class service for IT. Whether we look after your IT Support, help you to implement complex IT installations or simply train your team on Sage Accounting, we always strive to work in partnership with you to build on your existing success. Having built up a loyal customer base of over 400 businesses, we re proud to say we re a trusted and proactive IT partner. We will listen to your needs, go above and beyond to help you deliver your IT strategy for the future and will become an integral part of your team. Dave Helm Director +44 (0)

3 IT SUPPORT HELPDESK Manned by our highly talented team with many years experience in the IT industry, the Blue Logic IT support helpdesk team are eager to take your call and progress your issue within our guaranteed 1 hour response time. REMOTE IT SUPPORT Should an IT problem occur, Blue Logic s Total Protection Suite will alert us to the nature of the problem. We will then fix it and get you back up and running quickly, minimising downtime and business disruption. IT SUPPORT OUR AIM IS TO BE YOUR IT SUPPORT PARTNER WHO WILL DELIVER YOU AN OUTSTANDING CUSTOMER EXPERIENCE. WE WILL NOT ONLY RESOLVE YOUR IT ISSUES, BUT PROVIDE YOU WITH ADVICE ON THE FUTURE PREVENTION OF ISSUES AND COMMON IT PITFALLS ALL WHILE KEEPING YOUR SYSTEMS UP AND RUNNING. Dave Helm Director ON-SITE SUPPORT ON-SITE CUSTOMER DAYS OUT OF HOURS SUPPORT Remote Support is not always the answer so our expert technicians are always on hand to attend site visits where necessary and resolve the problem using spare parts and loan equipment, if required. We like to take a proactive approach to IT and help you develop your IT strategies and business goals. This ensures your current IT systems are optimised and developed for their requirements. Blue Logic s Out of Hours service ensures first class support to companies who operate out of normal working hours. 4 5

4 BLUE LOGIC ARE POLITE, FRIENDLY AND EXTREMELY KNOWLEDGEABLE. THEY ACTUALLY LISTEN AND OFFER ADVICE WHEN FIXING OUR PROBLEMS. IT Manager Parklane Properties IT INSTALLATION IT upgrades can range from the installation of a server, an office move to a full virtualisation project and cloud migration, yet all must be managed, fulfilled and executed to the highest of standards. We understand how important it is to keep your business up and running while undergoing complex IT upgrades, which is why we will work with you to define a detailed implementation plan giving you ultimate peace of mind from beginning to end. Our team of highly skilled Installation and Project Engineers will ensure your hardware and software is installed and configured in the most efficient way, tailoring vendor recommendations to your network, taking away all the hassle normally associated with IT upgrades. 6 7

5 LOGICARE IT Support - Service Elements - What s Covered Gold Silver Bronze TOTAL PROTECTION SUITE Unlimited telephone and remote support 8am to 6pm Monday to Friday only (Excluding Bank Holidays) 1 Hour guaranteed on telephone and remote response time on all calls - Day to day issues 30 Minute guaranteed on telephone and remote response time on all calls - Business Critical issues Hardware cover for specified network items 4 working hours on-site response including parts & labour (within 30 Mile radius of our Office) (Servers, routers, switches, firewalls, tape backups, printers, etc) Unlimited On-site support Network (affecting more than one user) 8am to 6pm Monday to Friday only (Excluding Bank Holidays) (within 30 Mile radius of our Office) Server/Network software and operating system support (affecting more than one user) Virtualisation and hosted environment system support Network administrative tasks New Network users, Network permissions and policy changes Unlimited On-site support Specified individual user items 8am to 6pm Monday to Friday only (Excluding Bank Holidays) (within 30 Mile radius of our Office) (PC s, Laptops, Tablets, Mobile devices) Hardware cover for specified individual user items 8 working hours on-site response including parts & labour (within 30 Mile radius of our Office) (PC s, Laptops, Tablets, Mobile devices) Individual users software and operating system support OCD (On-site customer days) 24/7 Remote Management Systems Remote Off-Site Backup & DR Package e.g. laptop and USB media High level mobile data encryption server, network & endpoint Managed remote offf-site backup for servers and client machines Endpoint Anti-Virus Anti -Virus / Spyware protection Endpoint Encryption Endpoint data protection for removable media e.g.usb drives Cloud Backup Endpoint Protection Mobile Security (2 Factor Authentication) Fully managed server & remote monitoring, altering to support Remote Monitoring TOTAL PROTECTION Enhanced remote access security Web Protection Archiving Hosted Internet application control with real time monitoring & reporting Protection Archiving and business continuity Anti-Spam, Anti-Virus Develop IT policies and procedures Optimise your current systems Plan ahead for IT expenditure Disaster recovery plans CPU, memory & disk performance Hardware health Windows service status Drive space & data backup status Online Cloud based backup Quick and simple backup and restore Fully encrypted protection Remote server access in event of DR Total Protection Suite is the ultimate defence for your business. Not only does it safeguard your network against any malicious threats but protects your data from harmful attacks; it s the next generation of IT Security. 8 9

6 PLATINUM MANAGED SERVICE Frustrated with managing the daily struggles of a costly in-house IT team? When you re busy running your business finding the time to recruit skilled experienced IT technicians and maintain the necessary accreditations and qualifications are all headaches you could do without. Our Platinum Managed Service has been developed to give your business more for less. In essence, we will become your IT division, fully managing your IT strategy from beginning to end. As your IT partner we will take full responsibility for all IT staff, ensuring your infrastructure is developed to deliver maximum performance and agility. Not only does our Platinum Managed Service allow you to receive all the benefits of our Gold Level support, it also gives you access to the wealth of industry skills and knowledge we have developed over the years. It will continuously meet and scale to the growing demands of your business and will provide your Board of Directors with a clear strategic vision allowing your business to do great things. A dedicated point of contact to ensure your IT strategy is delivered on time, within budget and to the highest quality SERVICE DELIVERY MANAGER (SDM) DAYS ENGONSITE INEER DAYS A team of fully skilled and experienced engineers tailored to meet your business needs Annual external security test to ensure that your business is secure from external threats ANNUAL EXTERNAL Unlimited On-site PENETRATION TEST Hardware cover support specifiied for specifiied individual user items administrative tasks Network Individual users user individual items software and MAN PROJECT AGEMENT DAYS Dedicated project management time that will manage all internal and operating system support system support outsourced projects 2 named VIP users that can call in and receive an escalated response from our team VIP USERS Server/Network software and Fully managed IT budget from conception and documentation to full project inception and costings. Development of departmental budgets and delivery of IT strategy to Board of Directors 3 Tier fully managed helpdesk with external customer portal access and On-site support IT DIRECTOR DAYS guaranteed SLA backed response times OUTSOURCED FULLY MANAGED SERVICE DESK Unlimited telephone and remote support MANAGED SERVICE Virtualisation and hosted environment INCLUDING LOGICARE GOLD os support Unlimited - Network - STRATEGY PLANNING 1 Hour guaranteed on telephone and remote response Hardware cover remote response for specifiied on telephone and network items 30 min guaranteed MANAGEMENT Regular service review meetings to present statistics on contracted SLAs, project updates and milestone reviews on all callsplatinum Full system audits and reports on all license requirements to ensure compliance AND SUBSCRIPTION MEETINGS SERVICE REVIEW LICENSING 10

7 TECHNOLOGIES Choosing the right technology is a crucial element for optimising the performance of your business. In an ever expanding market, making the right choice is more important than ever. At Blue Logic, we only work with cutting edge technologies, proven to enhance business performance. Any new technologies are adopted in-house for testing before any recommendations are made to ensure we deliver the right solution best suited to your business. All of Blue Logic s friendly and passionate technicians are highly trained experts in their field and will help you understand what technologies your business needs, and how they can add value to your existing systems. CLOUD SOLUTIONS NETWORK SECURITY VIRTUALISATION INTERNET CONNECTIVITY BACKUP, DISASTER RECOVERY REMOTE MONITORING VOICE AND UNIFIED COMMUNICATIONS MOBILITY ANTI-VIRUS & ANTI-SPAM DATA SECURITY BUSINESS CONTINUITY MICROSOFT SERVER SOLUTIONS 12 13

8 THE BLUE LOGIC CLOUD PRIVATE CLOUD The Blue Logic Private Cloud provides computing power as a service within a virtualised environment giving you access to an underlying pool of the leading physical computing resources. It is the ideal cloud solution for businesses requiring significant resource capability and the flexibility to deliver multiple services with guaranteed security and dependability for business critical operations. BUSINESS WITHOUT BOUNDARIES HYBRID CLOUD Gain the best of both worlds, harness your private cloud capabilities with the ability to flexibly extend your infrastructure and applications to the public cloud with the Blue Logic Hybrid Cloud solution. Microsoft Office 365 transcends familiar and trusted Microsoft applications and programs into the cloud to deliver a simple and cost-effective solution for businesses looking to leverage the power of the cloud. PUBLIC CLOUD From computing, storage, backup and recovery to infrastructure and platform service capabilities, with the Blue Logic Cloud you can harness the latest technologies to react dynamically to your business needs without the significant capital investment. We own and maintain the entire cloud infrastructure (network-connected hardware, application servers, load balancing and web servers). Cloud computing is the new wave of technology that you need to know about to gain that competitive edge in the market place. The Blue Logic Cloud platform has been designed to thrust your company into the modern world of flexible and remote working, increasing productivity and performance in your business. The result is an IT environment that ensures security and reliability which is paramount, giving you ultimate peace of mind. REMOTE BACK UP Remote Backup is essential for disaster recovery and ensures your business keeps running effectively, with minimal downtime, if an issue occurs. Delivered from our secure and resilient data centre, Blue Logic s Remote Backup is a cloud service that provides a cost-effective, secure and reliable backup of your data and applications

9 SAGE SOLUTIONS SPEAK TO ONE OF OUR SAGE EXPERTS TODAY Sage have specially designed a multitude of accounting solutions to suit the needs of businesses from small to large, providing everything from insightful reporting and analysis, relationship management, banking processes and inventory control. At Blue Logic, we have a dedicated team of Sage consultants, all of whom are fully accounts trained with over 50 years combined experience. Our team can provide you with a wide range of services including training, installation and consultation. As an accredited Sage 200 Business Partner and a Sage 50 Platinum Partner, our specialist team have the passion and industry knowledge to ensure that your business maximises the capabilities of the highly powerful business software that is Sage. Our specialist areas include Sage 200, Sage 50 Accounts, Sage 50 Payroll, Sage 50 HR, and Sage CRM. We can help you with: TRAINING UPGRADES AND INSTALLATION IMPLEMENTATION AND PROJECT MANAGEMENT CONSULTANCY SUPPORT REPORT WRITING AND DOCUMENT DESIGN We also partner with industry leading Sage developers: AWARDED HIGHEST SAGE 200 GROWTH FOR 2014

10 SAGE 200 SAGE SUPPORT Our support offerings have been developed in line with business needs to ensure that you get the most out of Sage, whilst saving both time and money. Business Intelligence Financials CRM Service Elements - What s Covered Gold Silver Bronze Online client portal access for logging / updating tickets Construction Bill of Materials EPOs ecommerce Unlimited telephone support 9am - 5pm weekdays excluding Bank Holidays 10 Incidents* Commercials Project Accounting ADD ONS Manufacturing Timesheets & Expenses Unlimited remote support 9am - 5pm weekday excluding Bank Holidays Guaranteed response time on all tickets 1 Hour 1 Hour 10 Incidents* 4 Hour Administrative tasks New users, permission and changes SAGE 50 A minimum of 2 on-site visits for training, upgrades, report writing, document designs, general system maintenance, KPI reporting and management packs Remote off-site backup AVAILABLE ADD ONS SAGE 50 Accounts SAGE 50 Accounts Plus SAGE 50 Accounts Professional Manage cash and stock Invoice customers, pay Suppliers Submit VAT Returns, prepare year-end accounts Manage projects Create custom pricing for customers BOM SOP and POP modules Foreign Currency 3 to 10 Users (20 users - v 2015) REPORTING Reduce manual data entry Training to create your own reports Tailored standard reports Response reports E-MARKETING CONSULTANCY FOR SAGE PAYD or monthly Training on Sage, Bespoke settings Template Design ACT!, Sharepoint, Advanced Excel Training Autotask & Excel templates Consultation Document Designs Automatic data entry Upgrades & Insightful Automatic field installation interaction reports calculations 18 19

11 NETWORKS & ELECTRICAL LOGICARE From network cabling and door access control, to server room fit outs and lighting solutions, our Networks and Electrical team are fully equipped with the latest technology to offer a flexible service suitable for any business. From installation through to remote and on-site support, our fully qualified engineers can provide you with the most advanced structured and electrical cabling solutions for your business. All our products and services are strictly regulated and certified to give you the confidence that you are working with the best contractors in the industry. Service Elements - What s Covered Gold Silver Unlimited remote support 8am - 6pm Weekdays excluding Bank Holidays 1 hour guaranteed remote response time on all calls General enquiries 30 Minutes guaranteed remote response time Business critical calls Unlimited materials All cabling materials - patch panels, modules, patch leads, copper cable STRUCTURED CABLING WIRELESS NETWORKS INSPECTION & TESTING LIGHTING SOLUTIONS OFFICE FIT OUT DOOR ACCESS CONTROL SERVER ROOM FIT OUT AUDIO VISUAL INSTALLATION Unlimited 4 hour onsite response time 8am - 6pm weekdays excluding Bank Holidays Proactive annual health check Testing to the highest standards to ensure your system continually performs Guaranteed fix within 24 hours Engineers will be onsite until the issue is resolved Unlimited 8 hour onsite response time 8am - 6pm Weekdays excluding Bank Holidays WE HAVE FOUND THE NETWORKS AND ELECTRICAL TEAM TO BE RESPONSIBLE, RELIABLE AND WILLING TO GO THE EXTRA MILE Manager IP Group PLC 20 21

12 DIGITAL MARKETING We are a full service digital marketing agency who combine technical brilliance with creative flair to create compelling digital experiences that deliver the maximum return on investment for your business. At Blue Logic Digital we believe logic comes from putting your business objectives at the core of everything we do. We take the time to understand your business and use this brand insight to create an end-to-end digital marketing solution that will help to realise your online brand potential and accelerate growth. Whether you require a single service or an allencompassing digital marketing strategy, we have the knowledge and expertise to deliver results across all marketing channels. TECHNICAL MARKETING WEB DEVELOPMENT CREATIVE CONTENT MANAGEMENT APP DEVELOPMENT CRO ECOMMERCE INTEGRATION WEB DESIGN ILLUSTRATION SEO PRINT DESIGN BRAND DESIGN APP DESIGN PHOTOGRAPHY DIGITAL PR CONTENT & COPYWRITING SOCIAL MEDIA PPC 22 23