Transform your B2B with webmethods TN and Mashzone. CBS EDI Services 06/27/11

Transcription

1 Transform your B2B with webmethods TN and Mashzone David Garcia EDI Manager, Coca Cola Customer Business Solutions CBS EDI Services 06/27/11

2 Guidance for Press For Press personnel in the room As per Coca Cola s PR policy, please contact David Garcia prior to publishing any content from this presentation. 27 June 2011 ProcessWorld

3 Agenda The Lingo Customer Business Solutions (CBS) Overview EDI Program webmethods vs Business Challenges 27 June 2011 ProcessWorld

4 The Lingo Coca-Cola/TCCC/CCNA HQ (downtown Atlanta, secret formula) Coca-Cola Refreshments/CCR North American bottler US Independent Bottlers/BTLR 71 bottlers in US The Coca-Cola System (TCCS) CCNA/CCR & 300+ bottlers Coca Cola CBS Customer Business Solutions 27 June 2011 ProcessWorld

5 CBS AND EDI SERVICES OVERVIEW 27 June 2011 ProcessWorld

6 CBS Role Data & Service Integrator 27 June 2011 ProcessWorld

7 Electronic Data Interchange (EDI) CBS EDI Services: A Center of Excellence for ebusiness inter-enterprise machine to machine data transfer of routine business transactions. Single Solution, that can be leveraged by the entire North American system and beyond Single touch point for Customers and all other Trading partners State of Art solutions for movement, translation, and communication High Level Diagram Key Benefits Reduce Expense u u u u Administrative Overhead Eliminates keying and Clerical Errors Reduce Sales Cycle Time Automates Routine Tasks Increase Revenue u Improve Customer Relationships (Collaboration) u New Customer Relationships u Strategic Competitive Advantage u Increase Productivity Metrics Data Managed u 27 Million transactions per year u $7 billion in revenue u 82 Coca-Cola OpCo s integrated u 900+ Trading partners supported u 964 changes in June 2011 ProcessWorld

8 CBS AND WEBMETHODS 27 June 2011 ProcessWorld

9 Coke Configuration Pre-webMethods Communication Broker GXS Enterprise EDI Mapping Tool GXS Application Integrator Infrastructure UNIX AIX, Oracle *ran in this configuration for 13 years Post-webMethods Communication Broker webmethods EDI Mapping Tool GXS Application Integrator Infrastructure UNIX AIX, DB2, Oracle (little) *2 years in Sept running B2B with webmethods 27 June 2011 ProcessWorld

10 webmethods Framework Jan 09 Sept 09 B2B project team gathered requirements, analyzed webmethods solutions, built design models and completed all the basic components of a webmethods framework for a Sept go-live. Framework Model Gateway -> Model -> Delivery All transactions are correlated from start to finish Uses TN TPA s 27 June 2011 ProcessWorld

11 webmethods Business/Integration Challenges June 2011 ProcessWorld

12 webmethods vs. Business/Integration Challenges 27 June 2011 ProcessWorld

13 Visibility/Correlation 1 2.a 3 2.b 27 June 2011 ProcessWorld

14 Visibility/Correlation 3 27 June 2011 ProcessWorld

15 Many to One Issue: Some EDI transactions that call for data that is spread across multiple backend applications Example: 857 shipment and billing notice Solution: Built a correlation engine in webmethods for combining documents Lessons Learned: Make one document the master Build in timing notifications 27 June 2011 ProcessWorld

16 Prioritization Issue: My documents are super critical and should supersede all others! Example: Payroll got delayed and its close to cutoff at bank, push this file through first. Solution: Utilize webmethods JMS queues to be priority aware. Now its just a TPA configuration. Lessons Learned: Still don t let the business define what s critical Watch out for high volume transactions 27 June 2011 ProcessWorld

17 Support Innovation Alerts Give me a link please 27 June 2011 ProcessWorld

18 Support Innovation Mashzone Monitor Translation Use it to compliment your support processes Engine Build more than just webmethods health check services Monitor IS Servers Monitor files on Unix Monitor how old files are Report trends 27 June 2011 ProcessWorld

19 Monitor Delivery Support Innovation Queues - Mashzone Monitor Delivery Backlog Monitor IS Memory and Tread Usage Monitor Unix disk space Monitor IS error directory 27 June 2011 ProcessWorld

20 Support Innovation - Mashzone Lessons Learned Be creative think more than just webmethods components Service can run on non-prod boxes Not a substitute for Optimize Not a substitute for regular support procedures Goals Give support teams a quick wide range visibility into system health to identify issues sooner 27 June 2011 ProcessWorld

21 QUESTIONS 21

22 Thank you! Thank you! EDI Manager