Improving Customer Service in the Global Supply Chain
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- Marsha Gregory
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1 Improving Customer Service in the Global Supply Chain GXS Trading Grid for BizTalk Server
2 GXS Overview 40 Years Supply Chain Experience World s Largest B2B Integration Services Provider 40% of Business in Europe & Asia 75% of Fortune ,000 Small to Medium Businesses Recommended B2B Network for BizTalk Server
3 Global Supply Chain Trends Increasing Demands from Customers Globalisation of Supply Spiraling Cost & Complexity Single Integration Platform Streamlined Trading Partner Management Real Time Visibility & Control Reduce Operating Cost Improve Customer Service Optimise Supply Chain Performance
4 GXS-Microsoft Global Alliance GXS Trading Grid Recommended B2B Network for BizTalk Server Microsoft Technology Deployed in GXS Trading Grid GXS Trading Grid for BizTalk Server speeds and simplifies global B2B operations
5 GXS Trading Grid for BizTalk Server Customer Relationship Management Transaction Management Protocol Mediation On-Network Translation Visibility & Tracking Suppliers Enterprise Resource Planning Customers Supply Chain Management Banks Accounting Enterprise Application Integration B2B Gateway Business Activity Monitoring Business Process Orchestration Logistics
6 Business Value Software+Service Lower Operating Costs Improve Customer Service Optimise Performance Remove Paper Processes Increase Response Times Improve Data Quality Consolidate SC Integration Speed Accurate Fulfillments Maximise Existing Investments GXS Trading Grid for BizTalk Server Recommended B2B Network for Microsoft BizTalk Server
7 Solution Case Study Visy Industries Consolidating B2B Systems to Improve Customer Service Trade with Retailers Multiple Systems Improve Customer Service
8 Visy ebusiness Strategy with GXS Trading Grid for BizTalk Server
9 Overview Visy Industries Who? What? ebusiness Strategy/Goals/Drivers ebusiness Platform ( BizTalk R2 & GXS Trading Grid ) The Problem The Solution What s Next?
10 Visy Industries World s largest privately owned packaging and recycling company Established in Melbourne, Australia in employees $2.8 billion revenues 200+ packaging and recycling plants throughout global operation
11 Visy Industries Product Overview Paper, Corrugated Cardboard, Cardboard Displays, Specialty Boxes, Beverage Cartons, PET Bottles, Rigid Plastics, Food Cans, Beverage Can, Curbside and Paper Recycling
12 ebusiness Strategy/Goals/Drivers Become leaders of our industry by providing leading e-business solutions Turn Key solutions shared between different business divisions Support all Visy applications via a managed flexible solution Reduce cost by Enhanced business processes Centralized management of electronic communication Improved tracking and trace-ability
13 ebusiness Strategy/Goals/Drivers Array of dissimilar backend systems Needed central hub Process / translate Track / alert Manage End-End process Flexible platform Adapt to Visy s dynamic nature Leverage existing skill base
14 e-business Platform ( BizTalk Server 2006 R2 & GXS Trading Grid ) BizTalk was a perfect fit Adopted BizTalk back in 2002 As with all MS products / Developer centric / flexible Gave needed tool for internal architects Rapid development of business processes Supported Visy Applications Leveraged internal skills Team of 8.Net developers / 2 e-commerce developers Merged into one team, enabling ramp up as needed
15 ebusiness Platform ( BizTalk R2 & GXS Trading Grid ) Tracking & Management area we had been lacking in past Many solutions / different ways of tracking / some no tracking at all Hard to manage ( high TCO!! ) BizTalk tracking exceeded our expectations One Management console, able to track and manage all ecommunication Ease of integration with array of backend systems using out of the box Adapters being able to extend via.net easily integrated to backend systems
16 The Problem Difficult to track ( no common framework ) High TCO ( management / enhancements )
17 The Solution ( BizTalk R2 & GXS Trading Grid ) Customer already using GXS Trading Grid Receive directly into BizTalk Server R2 Improved tracking and management from end-end Reduced TCO over consolidation of hardware reduced maintenance overhead
18 What s Next? Continue to grow BizTalk implementation Migration of legacy E-Commerce solutions Centralise platform of electronic communications Preferred platform for EAI/BPM/B2B etc RFID offering Visy early adopter of RFID With help of BizTalk -> continue to grow that investment GXS Trading Grid for BizTalk Server Work together to quickly integrate customers Simplifies trading partner management
19 Appendix
20 Central Trading Partner Administration Key Solution Features Real Time Connectivity Trading Partner Management Real Time Visibility & Control
21 World s largest privately owned packaging and recycling company Company Business Need 100 packaging factories/recycling sites in Australia, New Zealand, US Become industry leaders with leading ebusiness solutions Support all Visy applications via a managed flexible solution Implement GXS Trading Grid for BizTalk Server 2006 R2 Solution Benefits Migrate custom EDI solutions to BTS 2006 R2 and GXS Centralised solution streamlines integration across all applications Reduce errors and improve business processes
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