Innovative business technology for the insurance industry

Transcription

1 Innovative business technology for the insurance industry

2 Our company The Intrasurance Group is an enterprising, customerdriven organisation that develops innovative solutions in the field of online insurance. Driven by a transparent mission and a continuous dialogue with and focus on the customer, Intrasurance keeps track of the latest market Our mission: Empowering consumers to become self-assured! Our mission is based on three pillars: developments and continues to offer the best online insurance solutions in the market. Our playing field Online insurance is part of our DNA 1 Simplicity 2 Ease of use 3 Being in control The Intrasurance Group offers the best solution for every part of the value chain, in terms of product development, service delivery and technology. The group has three independent entities that prove Our vision their proposition by focusing on an element of the value chain. The interaction between the entities creates a continuously turning Consumers think of insurance wheel of innovation, as a result of which the sum is always more than its individual parts: 1. Verzekeruzelf.nl focus on an excellent customer experience 2. Intrasurance as something complex and abstract. Our focus on simplicity, ease of use and 'being in control' leads to focus on operational excellence permanent acceptance of 3. Intrasurance Technology Services focus on innovative business technology our solutions. It is the customer who decides, not the broker nor the insurer.

3 Intrasurance Technology Services (ITS) forms part of the Intrasurance Group ITS offers an online distribution, policy and claim administration system for the insurance industry Our internet technology enables consumers to buy and manage insurance policies by themselves. Your customer will take care of much of the routine administration work for you. Intrasurance Group Policy administration Verzekeruzelf.nl BV Verzekeruwbedrijf.nl Intrasurance BV Intrasurance Technology Services BV (ITS) Customer communication ITS Insurance platform Claims administration Business to Consumer Online direct writer with more than 30 insurance products Business to Business BPO Authorised underwriter, back office service provider for insurers, intermediairies and affinity groups Software development and licenses Online distribution, policy and claim administration system Sales channel management Product builder Facts: Incorporated in % growth, year on year 90 employees Active in the Netherlands, Germany, Belgium, Turkey and the Caribbean. Straight Through Processing of underwriting, administration and claims processing creates efficiency in the back office. Complexity is reduced by the open architecture and simple integration in your existing IT infrastructure. Our online solutions can be accessed from any device or location. We offer you a proven solution that: Excels in Internet sales Leads to significant operational cost savings Creates continuity thanks to high levels of customer satisfaction Can bring new propositions to market in a short space of time Leads to higher returns and long term relationships with customers

4 How do we make consumers self-assured? ITS provides a policy and claims administration system that enables consumers to manage their insurance policies online, 24/7. > Responsive < Design > > Available in the Cloud, always and everywhere Accessible on every mobile device By using 100% digital processes, the consumer can purchase insurances online, update existing policies and contact details, submit claims and view his entire correspondence and insurance history. He can also very easily adjust or cancel his policies. This means routine jobs are shifted from the advisor, customer service department or back office to the Paperless dossier consumer. This enables you to lower operational costs and to structurally increase your operating margins. So what is it that consumers are able to do by themselves? Compare multiple insurance contracts online Simply calculate a premium and purchase insurance online with a minimum of questions Keep policy documents organised in a digital dossier and via the digitally certified policy schedules received Adjust and cancel insurance online Submit claims online and follow the claim status in the personal digital dossier (track & trace) Keep up-to-date through proactive communication by means of automatically generated notifications Consumers can purchase an insurance in 4 easy steps Calculate premium Receive a quote while keeping the number of questions to a minimum Customer registration New customers are asked to register Existing customers are asked to log in Enter additional details The new responsive site from Verzekeruzelf is under construction 4 Sign policies digitally

5 Reducing Time-to-Market Product development The time needed to actually make a new product available to consumers is considerably reduced by our system. Our pillar of simplicity was applied to the product builder in the ITS Insurance Platform in such a way that intervention of the IT department is no longer needed for configuring or deploying a new product. The product manager or actuary can adjust or further differentiate premiums, policy wordings or underwriting guidelines without delay. Sales channel management The policy and claims administration can be made accessible 'to' both consumer and consultant via various sales channels. These sales channels can be geared entirely to the wishes of the customer, using personalised communication and an advisor module which provides specific customer information as well as a complete overview of the book of business. Integration So as to increase efficiency, we will link the policy and claims administration system to your other information systems, such as the financial accounting systems and data warehouse environments.. Lower operating costs due to technological innovation SaaS (Software as a Service) The ITS Insurance Platform is based on Microsoft technology. The platform has been developed in such a way that front and back office integrate with each other seamlessly. Both are available 24/7 in the Cloud. This setup reduces investments in hardware, leads to lower management costs, and provides access to our solutions anytime, anyplace. Straight through processing We strive to standardise and automate all routine insurance processes and to execute them real time. This high level of automation drives both efficiency and increased levels of customer satisfaction. We put the consumer in control thereby saving you time and money. Migration ITS has a proven track record in migrating existing books of business from legacy systems to the ITS platform. Apart from data-migration, ITS also helps you reduce complexity in your product portfolio and redesign business processes to make them more efficient and customer-focussed. ITS can help you reduce an extensive product portfolio to one that is organised and standardised. Legacy = Inefficiency > Outdated technology > Paper based > Inflexible > Offline only