Dreamforce on Customer Service. Dreamforce 2014 Insights on Customer Service
|
|
- Randall Atkins
- 8 years ago
- Views:
Transcription
1 Dreamforce on Customer Service
2 Key Dreamforce 2014 Themes Make It Smarter Make It Personal Get Started Faster
3 What Dreamforce Told Us about Customer Service in 2015 It s clearly evident that what we thought was a good customer experience has dramatically changed. No longer will customers wait one day, let alone one hour, for a customer service representative to get back to them. Since customers engage with products, brands and companies through so many different channels, we need to be able to provide exceptional customer service to not just newly acquired customers but to retain the ones we have. Technology has broken down certain barriers to entry saturating the competitive landscape. Every day companies push the limits in regards to customer acquisition and retention. It is vital to the success of your business to break the status quo by providing your customers a unique experience that exceeds their raising expectations and blows them out of the water. Now the question is, how do I create a unique customer experience? Dreamforce showed us some very innovative ways that businesses can engage their customers. Whether it is through mobile, smarter analytics, personalization or faster support, 2015 is definitely the year of service.
4 sm ar ter showing intelligence or good judgment
5 Smarter Customer Service The amount of data that businesses have access to is astonishing. Regardless of what industry you are in or what company you work for, there are billions and billions of data points being acquired, stored and used to improve the way we do business. But what good is a billion data points about your customer if you don t know how to easily manage, interpret and use it? Service Cloud1, through the Smart Agent Console and the new Analytics Cloud, provides all the necessary tools you need to become the customer service powerhouse that will lead to increased customer lifetime value and acquisition.
6 Smarter Agent Console Customer service agents need to be able to close cases faster. You do that by having all the data about a certain customer or complaint laid out and organized right in front of them. This allows agents to provide the necessary solutions in record time. The Smart Agent Console grants access to all the necessary records to do that. The new compact feed allows agents to manage, view and sift through support cases like never before. The search engine also allows agents to find relevant information which reduces hold time and closes support cases faster.
7 Smarter Cloud Analytics Interpreting and using all the data we collect through our service channels is one of the most important aspects to creating a one of a kind experience for your customers. The new Analytics Cloud for Service aggregates data from all your data sources including case data, field service data, HR data and workforce management data into one convenient platform. Whether you are on a desktop in the office or on a mobile device in the field, the new Analytics Cloud interface allows any user to dig through this data to gain deeper and valuable insight helping your agents make tough business decision even faster.
8 Per son al ize to tailor or customize to the individual
9 Unique - Personalized Today, the sheer number of options available to customers have driven businesses and creative teams to not just think outside the box, but to run away from the box as fast as possible and never look back. Creating custom, unique and personalized service is a pillar to increasing customer satisfaction, customer retention and customer acquisition. Salesforce SOS for Apps The era of transferring a customer to another department and making them repeat their problem over and over again has ended. The customer won t have it. They ll go elsewhere. Customer service must be tailored to every customer.
10 Dreamforce Introduces an Amazon Mayday Experience One of the most interesting methods for providing unique and personalized service to customers was an Amazon Mayday like experience, which was demonstrated at the Service Cloud exhibit and in the Keynote. Salesforce SOS for Apps The ability of the customer to reach an agent from anywhere in an application, and the agents ability to see the customer s context and guide them to a solution, clearly creates a superior experience. Regardless of the channel your customer decides to contact you, desktop or mobile, this new type of personalized service increases customer satisfaction and ensures that your company stands out from the crowd.
11 Fast er moving or able to move more quickly
12 Faster Service for a Fast Paced World Fast service is good. Fast service in a repeatable process and at a scale is even better. Because you re not only dealing with one customer, you need to be able to respond to a multitude of support tickets and cases faster and easier. With the acquisition of Desk.com, Dreamforce introduced Desk1 to the Service Cloud1 platform, where now, companies of all sizes can take advantage of the Service Cloud offering.
13 Service Cloud for Any Size Company In the current competitive landscape where businesses, from start up to enterprise, battle over process and efficiency supremacy, the ability to get things done fast is essential to growth of any size company. The introduction of Desk1 offers an all-inone customer service solution for small and medium size businesses where customers can streamline their entire customer service process from sales to post-sales support in less than one day. The goal of every business is to grow and scale, and Desk1 is perfect for small businesses and start-ups because it automatically co-exists with Service Cloud for a seamless transfer once your business requires full support from Salesforce.
14 Conclusion
15 Providing an exceptional customer experience, regardless of what business or industry you are in, is the most important decision factor for customers. In 2015, there are a few new customer service ideas that will not only allow you to provide exceptional customer service, but set you leagues ahead of competitors. Through mobile compatibilities, complete personalization and faster and smarter service you will be able to provide an overall exceptional customer experience. Let Salesforce and SightCall guide you through this new era of customer service. Visit SightCall at to learn more about how Salesforce Service Cloud users can provide smarter, faster and more personalized service to their customers.
My Experience. Serve Users in a Way that Serves the Business.
Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate
More informationHOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT
HOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT Introduction THE NEW FINANCIAL ERA We are entering a new era in financial services, and there is a massive opportunity on the horizon. Some $2 trillion
More informationBusiness Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement
white paper Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement»» Summary For business intelligence analysts the era
More informationHOW A MOBILE CRM MAKES YOU MORE SUCCESSFUL
Book 2 of 4 HOW A MOBILE CRM MAKES YOU MORE SUCCESSFUL PART OF THE CRM SUCCESS SERIES Introduction THE MODERN CRM Customer relationship management (CRM) solutions have been used by companies to sell, service,
More informationDelivering Customer Delight... One Field Agent at a Time!
Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise
More informationMobility. Mobility is a major force. It s changing human culture and business on a global scale. And it s nowhere near achieving its full potential.
Mobility arrow.com Mobility This year, the number of mobile devices is expected to exceed the world s population. Soon, smartphones will surpass PCs as the device of choice for Internet access. A startling
More information7 Apps to Supercharge Your Customer Service Experience
7 Apps to Supercharge Your Customer Service Experience Introduction Today s connected customers have fundamentally changed the role of the customer service contact center from a necessary evil to a strategic
More informationIntelligent Service Centre. A smarter way to drive continuous improvement in business processes.
Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders
More informationFusion CRM Overview, Strategy, Roadmap
Fusion CRM Overview, Strategy, Roadmap Presenter Date 1 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
More informationInfor Human Capital Management Talent DNA that drives your business
Infor Human Capital Management Talent DNA that drives your business 1 Infor Human Capital Management Align your talent DNA and business strategy to achieve real success Accelerate your business with a
More informationAccenture CAS: integrated sales platform Power at your fingertips
Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is
More informationCustomer Success Platform Buyer s Guide
Customer Success Platform Buyer s Guide Table of Contents Customer Success Platform Overview 3 Getting Started 4 Making the case 4 Priorities and problems 5 Key Components of a Successful Customer Success
More informationVodafone Red Paper Getting closer to your customers Issues Change Solution
Issues Change Solution How to get closer to your customers Communicating with customers on their terms Every channel available The Internet enables easier comparison of companies, particularly of price,
More informationSalmat Customer Engagement Solutions
Salmat Customer Engagement Solutions The leader in multi-channel communication solutions 5.2 billion direct mail 130 17 million Lasoo visits 1 billion email million voice & automated interactions 168 million
More informationWealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience
Wealth and Asset Management Services Spotlight Redefining the Wealth Management Client Onboarding Experience Why is Client Onboarding an Imperative? As competition in the wealth management industry becomes
More informationGET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME.
GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME. 2 THE MARKET HAS CHANGED. DOES YOUR FIRM HAVE THE TOOLS TO KEEP UP? Person-to-person contact with
More informationGuide to Integrating Zendesk for Salesforce. January, 2011
January, 2011 Table of Contents Introduction... 3 Know Your Customers Well... 4 Benefits to sales and marketing interactions... 4 Benefits to customer support interactions... 4 Best Practices for Integrating
More informationNOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT
NOUS INFOSYSTEMS LEVERAGING INTELLECT CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING Abstract Understanding the customer experience is the key in today s highly competitive and changing banking industry.
More information900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer.
How Capita used insight to deliver the most successful Black Friday for a major retail customer Case Study RECRUITING OVER 900 FTE within a 12 week period 2 Capita Retail Case Study ACCREDITED TRAINING
More informationTHE CHALLENGER SALE Do you fit the profile that wins more deals?
THE CHALLENGER SALE Do you fit the profile that wins more deals? Challenger is a trademark or service mark of CEB Inc. These marks may be registered marks in various countries. CEB Inc. claims all rights
More informationTalent DNA that drives your business
Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment
More informationTable of Contents. Introduction 3. Why You Need a Customer Relationship Management (CRM) System 4. The Sales and Marketing Funnel 8
Table of Contents Introduction 3 Why You Need a Customer Relationship Management (CRM) System 4 Key benefits of CRM systems 4ting Sales Processes via Email 6 Why email? 6 Sales email cycles 7 The Sales
More informationCloud Computing on a Smarter Planet. Smarter Computing
Cloud Computing on a Smarter Planet Smarter Computing 2 Cloud Computing on a Smarter Planet As our planet gets smarter more instrumented, interconnected and intelligent the underlying infrastructure needs
More informationThis white paper highlights online chat as part of an effective multi-channel customer service strategy.
ENTERPRISE WEB CHAT There are plenty of new technologies, clever concepts and even trends that could help brands offer better service to customers. But the fundamentals of great service remain the same.
More informationHR TECHNOLOGY UPDATE
, SR. BENEFITS TECHNOLOGY CONSULTANT The 18th annual 2014 HR Technology conference brought HR leaders, IT contributors, technology vendors and industry front-runners to collaborate on the implications
More informationRegional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS
Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today
More informationNew rules. New game. Introducing ConsumerEdge:
ConsumerEdge New rules. New game. Introducing ConsumerEdge: Software solutions and consultative services to carry you through every stage of Individual consumer marketing on the Internet, from initial
More informationCreating a Foundation for eknowledge in Your Call Center
Allen Bonde Group White Paper A Management Consulting and Strategic Advisory Firm October 2005 Creating a Foundation for eknowledge in Your Call Center This ABG White Paper has been sponsored by OutStart.
More informationThings you should be doing with Salesforce
Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction
More informationBranch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year
Branch Staffing: Everything has ALREADY changed and this is only the beginning. CloudCords Forecaster Get out in front of the dramatic changes in customer behavior to align your staff and your budget to
More informationMake technology your business advantage
Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems
More informationA Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper
A Strategic Approach to Customer Engagement Optimization A Verint Systems White Paper Table of Contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical for business
More informationCRM The Critical Cog in Today s Business Strategy
CRM The Critical Cog in Today s Business Strategy An Eagle Creek Software Services White Paper, 2012 While CRM has become a well known, overused acronym, it still remains a truly under leveraged concept.
More information[ know me ] A Strategic Approach to Customer Engagement Optimization
[ know me ] A Strategic Approach to Customer Engagement Optimization A Verint and KANA White Paper Table of contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical
More information20 CUSTOMER SERVICE BEST PRACTICES HOW TO DELIVER EXCEPTIONAL SERVICE
20 CUSTOMER SERVICE BEST PRACTICES HOW TO DELIVER EXCEPTIONAL SERVICE We are firm believers in putting the customer back in customer service. The world has changed. People and devices are more connected,
More informationThe Homebuilder Intelligence Suite
The Homebuilder Intelligence Suite informxl is a comprehensive reporting suite providing builders with better data insight for more intelligent and informed decisions. Summary to detail, desktop to mobile,
More informationFive Key Benefi ts of Knowledge Management in Customer Service
InQuira e-book Five Key Benefi ts of Knowledge Management in Customer Service Seeking to improve the effi ciency and effectiveness of customer service, leading enterprises have turned to knowledge management
More informationOPTIMIZING THE CUSTOMER JOURNEY USING OMNI-CHANNEL MARKETING By Novantas
BankersHub.com May 2014 Newsletter Page - 1 OPTIMIZING THE CUSTOMER JOURNEY USING OMNI-CHANNEL MARKETING By Novantas The Omni-Channel Customer Newsletter Article May, 2014 ABOUT NOVANTAS Novantas, Inc.
More informationBest Practices of Mobile Marketing
Best Practices of Mobile Marketing With the advent of iphone, Android phones, and tablets, adoption of the mobile is contagious, and will continue in the coming years as well. The market penetration of
More informationThe Power of Personalizing the Customer Experience
The Power of Personalizing the Customer Experience Creating a Relevant Customer Experience from Real-Time, Cross-Channel Interaction WHITE PAPER SAS White Paper Table of Contents The Marketplace Today....1
More informationThe Cloud for Insights
The Cloud for Insights A Guide for Small and Midsize Business As the volume of data grows, businesses are using the power of the cloud to gather, analyze, and visualize data from internal and external
More informationOracle Taleo for Recruiting Management: The Path that Leads to the Best Talent
Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Sreenath Kamasamudhram, BizTech Introduction Today's Human Resources (HR), talent and learning executives face strategic challenges,
More informationINTRODUCING RETAIL INTELLIGENCE
INTRODUCING RETAIL GET READY FOR THE NEXT WAVE OF ANALYTICS IN RETAIL By: Dan Theirl Rubikloud Technologies Inc. www.rubikloud.com Prepared by: Laura Leslie Neil Laing Tiffany Hsiao WHAT IS RETAIL? Retail
More informationThe Evolution of Cities
Connected Cities The Evolution of Cities Systems of Intelligence Systems of Business Intelligence Mobile Engagement PCs Systems of Record Data Science Social Cloud Mainframe 1960's 1980's TODAY Disruptors
More informationCopyright 2015 Accenture All rights reserved. 2
Copyright 2015 Accenture All rights reserved. 2 Cable operators have consistently generated strong returns for 1shareholders But new pressures: Competition, Consolidation 2& Convergence Plus: Customers
More informationDriving Business Value with Big Data and Analytics
Emily Plachy informsny September 17, 2014 Driving Business Value with Big Data and Analytics Business Analytics Transformation Making IBM a Smarter Enterprise Agenda Case studies Human Resources: Detect
More informationOVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)
OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS
More informationMobile Games in the App World. Mobile Apps in the Game World
Mobile Games in the App World 1 What is an App: The term "app" has become popular over the years and in 2010 and was listed as "Word of the Year" by the American Dialect Society. App, in the sense that
More informationDELIVER BUSINESS OUTCOMES QUICKER.
DELIVER BUSINESS OUTCOMES QUICKER. COGNIZANT INFRASTRUCTURE SERVICES Accelerating business. A QUICKER RESPONSE TO THE NEW DEMANDS OF INFRASTRUCTURE The speed of new technologies, the rate of change in
More informationWHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement
WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,
More informationMothernode CRM ENTERPRISE (ERP) EDITION
Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run
More informationRazorfish Intelligent Platforms Series: Business Transformation Through Software Innovation
Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation 02 Business Transformation Through Software Innovation Business Transformation Through Software Innovation The
More informationBest Practices for Relationship Marketing
WebTrends 851 SW 6th Ave., Suite 600 Portland, OR 97204 1.503.294.7025 1.503.294.7130 fax US Toll Free 1-877-WebTrends (1-877-932-8736) WebTrends Sales 1.888.932.8736 sales@webtrends.com Europe, Middle
More informationRETAIL COMMUNICATIONS
RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?
More informationINTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent
TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving
More information82% agree that Desk.com has substantially improved their organization s customer service
EXECUTIVE SUMMARY February 2014 Desk.com, salesforce.com s all-in-one customer service app for fast-growing companies, has released the results of its first annual customer survey of more than 600 Desk.com
More informationThe Cloud for Insights
The Cloud for Insights A Guide for Small and Medium Business As the volume of data grows, businesses are using the power of the cloud to gather, analyze, and visualize data from internal and external sources
More informationFirst Class Mobile Application Performance Management
First Class Mobile Application Performance Management August 2012 Jim Rapoza ~ Underwritten, in Part, by ~ First Class Mobile Application Performance Management The rise of mobile applications and the
More informationInforCloudSuite. Public Sector. Overview INFOR CLOUDSUITE PUBLIC SECTOR 1
InforCloudSuite Public Sector Overview INFOR CLOUDSUITE PUBLIC SECTOR 1 What if... You could improve service to your community in spite of having to do more with less? You could implement flexible solutions
More informationBEST PRACTICES IN BIG DATA AND ENGAGEMENT
BEST PRACTICES IN BIG DATA AND ENGAGEMENT Capitalizing on Big Data Opportunities White Paper December 2013 Introduction Marketers have long struggled with data, and it is certainly not a new challenge.
More informationDemand-Driven Customer Experience Management: Solutions for US Healthcare Payers
White Paper Demand-Driven Customer Experience Management: Solutions for US Healthcare Payers EXECUTIVE SUMMARY Consumer expectations are changing in every industry and healthcare is not immune to these
More informationConnect Renfrewshire
How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation
More informationMarket-leading accounts software for small to medium sized businesses who need complete control and confidence in their finances.
Your guide to Sage 50 Accounts New Market-leading accounts software for small to medium sized businesses who need complete control and confidence in their finances. What s new in Sage 50 Accounts? New
More informationBricks And Clicks A Look At Today s Retail Marketing Trends
Bricks And Clicks A Look At Today s Retail Marketing Trends A Quick and Easy Guide to Digital Advertising for Local Businesses TABLE OF CONTENTS 3 4 7 11 The New Customer Path to Purchase The Rise of Mobile
More informationSYLLABUS. B.B.A. V SEM Subject Customer Relationship Management
SYLLABUS B.B.A. V SEM Subject Customer Relationship Management UNIT I Introduction to CRM: Definition and concepts of CRM, Components of CRM, Understanding the goal of CRM and Customer Touch Points. UNIT
More informationbest practices Social recruiting: Five tips to improve efficiency and get better results
best practices Social recruiting: Five tips to improve efficiency and get better results Social recruiting is just one aspect of a multi-channel recruiting strategy, but it s one you can t afford to overlook.
More informationTelecommunications Point of View October 2014
for a Smarter Planet Telecommunications Point of View October 2014 Peter Harrison Smarter Planet Industry Solutions Leader Central and Eastern Europe IBM Software Group Peter.Harrison@pl.ibm.com +48 693
More informationAccenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud
Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the
More informationTOUGH CUSTOMERS What shoppers really want and what they really don t from their in-store experience
TOUGH CUSTOMERS What shoppers really want and what they really don t from their in-store experience OVERVIEW You can t provide the best possible shopping experience and truly live up to the promise of
More informationThe Service Provider s Speed Mandate and How CA Can Help You Address It
The Service Provider s Speed Mandate and How CA Can Help You Address It Welcome to the Application Economy Innovative services and business models continue to hit the market, which creates both unprecedented
More informationKofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary
Kofax White Paper Executive Summary Today, customers are sophisticated and connected. with the power to leave you for another company, with a simple swipe or click. Things like loan applications, claims
More informationReinventing retail: What Businesses Need to. Walker Sands 2014 Future of Retail Study
Reinventing retail: What Businesses Need to Know for 2014 Walker Sands 2014 Future of Retail Study Walker Sands 2014 Future of Retail Study examines changing trends and consumer behaviors in retail. Based
More informationinnovative solutions
Finding the best talent is humanly possible Recruitment Process Outsourcing Looking for talent? the best Having the best talent is a competitive advantage in today s demanding and complex world. Because
More informationLive Chat WordPress Plugin Reviewer's Guide
Live Chat WordPress Plugin Reviewer's Guide Table of Contents This document is your reviewer's guide for Comm100 Live Chat WordPress Plugin. It is designed to provide you with information you need to quickly
More informationMothernode CRM SALES & MARKETING EDITION
Mothernode CRM SALES & MARKETING EDITION Increase lead acquisition and conversion, measure campaign revenue and integrate with popular marketing applications. Mothernode CRM The easiest way to run your
More informationMobile App Proposal. - Table Mountain - info@web2web.co.za. May 30, 13. Direct Contact. Email. Table Mountain Proposal 2013
Mobile App Proposal - Table Mountain - May 30, 13 Direct Contact 021 823 8383 Email info@web2web.co.za Web2Web is pleased to submit a proposal for the development of a mobile app to Table Mountain. The
More informationHOW A CRM HELPS YOUR BUSINESS GROW
Book 1 of 4 HOW A CRM HELPS YOUR BUSINESS GROW PART OF THE CRM SUCCESS SERIES Introduction BEYOND THE HANDSHAKE You ve likely heard the saying, Business begins with a handshake It sounds so simple. But
More informationWEB ORDER MANAGER. business to business commerce. 2500 Weston Road Weston, FL, 33331 954-888-9223 WWW.IESGP.COM
WEB ORDER MANAGER business to business commerce WWW.IESGP.COM 2500 Weston Road Weston, FL, 33331 954-888-9223 IES Web Order Manager provides an out-of-the-box Internet storefront that seamlessly integrates
More informationRingCentral for Desk. Admin Guide
RingCentral for Desk Admin Guide RingCentral for Desk Admin Guide Contents Contents Introduction... 3 About RingCentral for Desk........................................................... 4 About this
More informationof interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants
Experience a new world of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants 02 Experience a new world of interaction
More informationCloud Productivity Is Key to Success: A Survey of Young Businesses
Cloud Productivity Is Key to Success: A Survey of Young Businesses Cloud Productivity Is Key to Success: A Survey of Young Businesses Executive Summary In every market in every region, launching and building
More informationINSURANCE. Adding lasting to success. That s the intelligent enterprise
INSURANCE Adding lasting to success. That s the intelligent enterprise Economic turmoil doesn t have to mean financial setback. Forward-looking insurance companies continue to grow, despite the current
More informationImproving Inside Sales Production with Automation
Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation A recent Noble Systems survey of Inside Sales Teams revealed that while one-half of the organizations
More informationBuilding a Multi-Channel Contact Center
WHITE PAPER Building a Multi-Channel Contact Center Building a Multi-Channel Contact Center PAGE 1 Table of Contents Traditional Call Centers Evolve... The Multi-Channel Contact Center... More Focus on
More informationThe Official Guide. Choosing your Point of Sale
The Official Guide Choosing your Point of Sale Why do you need a Point of Sale (POS)? Owning a business is not easy. Business owners rely on efficient tools to help run every aspect of their business,
More information10 things you should look for. Choosing HR software
10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won
More informationwhite paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by:
white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: Big Data is the ability to collect information from diverse sources
More informationHow Salesforce Delivers Exceptional Service Using Service Cloud. service cloud
How Salesforce Delivers Exceptional Service Using Service Cloud service cloud Contents Introduction The Challenges of Growth A World-Class Service Solution Innovation in Support Conclusion 3 6 8 14 17
More informationA SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com
A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS DOES YOUR PHONE SYSTEM INTEGRATE WITH YOUR BUSINESS? The business of today needs to solve numerous problems to achieve success. Fortunately, when
More informationHow To Win In The Human Age
To learn more about Talent Based Outsourcing from ManpowerGroup Solutions, visit www.manpowergroupsolutions.com. Or to set up a meeting, please email tbo@manpowergroup.com. 2012 ManpowerGroup. All rights
More informationComplete ecustomer Assistance Building Relationships One Interaction at a Time
Complete ecustomer Assistance Building Relationships One Interaction at a Time ecustomer Assistance Made Simple Is your ebusiness ready? Brightware s comprehensive ecustomer Assistance applications can
More informationThe New Calculus Of Marketing How Marketing Leaders Must Re- Engineer For The Internet Of Customers
A Forrester Consulting Thought Leadership Paper Commissioned By Salesforce ExactTarget Marketing Cloud April 2014 The New Calculus Of Marketing How Marketing Leaders Must Re- Engineer For The Internet
More informationSocial Mobile Analytics and Cloud (SMAC) Technology
Social Mobile Analytics and Cloud (SMAC) Technology V. Sripriya (Final B.Tech/IT), sripriyaragavan@gmail.com R.S.Sivaranjani (Final B.Tech/IT), ranjanis@outlook.com AVC College of Engineering, Mannampandal-609305
More informationINTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA
INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA Using Predictive Learning to Reach the Right Customers with the Right Mobile App Cohort analysis a Big Data-powered approach for making every ad impression
More informationPowerful analytics. and enterprise security. in a single platform. microstrategy.com 1
Powerful analytics and enterprise security in a single platform microstrategy.com 1 Make faster, better business decisions with easy, powerful, and secure tools to explore data and share insights. Enterprise-grade
More informationMORE PROFITABLE SALES STRATEGIES.
1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your
More informationQUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Consumer goods, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Objectives Develop a unified data architecture for capturing Sony Computer Entertainment America s (SCEA)
More informationBMC Remedy IT Service Management Suite
BMC Remedy IT Service Management Suite BMC Remedy ITSM enables streamlined service delivery with an amazing user experience on both sides of the service desk. Business Challenge Today s enterprises are
More informationTHE 10 Ways that Digital Marketing + Big Data =
1 Ways that Digital Marketing + Big Data = Sales Productivity The best global companies are transforming the way they market and sell. Here s how! Evolves into Digital TOP 10 about us MarketBridge is a
More information4.5% 2014 Digital Marketing Optimization Survey results > 4.5% Top lessons learned from the leaders
2014 Digital Marketing Optimization Survey results Top lessons learned from the leaders Table of contents 1: Introduction 2: Five lessons from the top 20% #1: They test to make decisions 3: #2: They put
More information