Nancy AAuir, Ian Kimbell. Discover SAP*

Transcription

1 Nancy AAuir, Ian Kimbell Discover SAP*

2 Acknowledgments 19 Preface 21 Who This Book is For 21 What You'll Discover 22 Navigational Tools for This Book 23 What's In This Book? 23 PART I SAP and Enterprise Computing The Basics The Beginnings of SAP.. 31 Examiningthe Growth of SAP 32 SAP in the 1980s 33 SAP in the 1990s 34 Enteringthe New Millennium 36 SAP Today 36 SAP's Approach to Growing Its Business 38 SAP's Products: A'n Overview 39 Conclusion 43 1 What Is an Enterprise? '. 46 It All Starts with Information 47 Early Days of Enterprise Computing 47 How ERP Grew 48 The Integration Challenge 49 Connecting the Dots,'..,.. 49 Growing Products Based on Best Practices 50 Matching Products to Business Processes 50 How SAP Connects with Business :. : 52 Where SAP Is Headed 53 Making the Underlying Technology Invisible 53 Adding Functionality to Midsize Companies 54 Providing User-friendly Access to Business Applications... 55

3 What's Behind the Benefits? 56 Conclusion 57 When Applications Are Built On Services.. 60 What IsaService? 60 SAP's Blueprint for Services 61 An Overview of SAP NetWeaver 62 What SAP NetWeaver Does.' 62 Connecting IT and Business Requirements 63 KeepingThings Open 64 Using Composite Applications Portals, Roles, and Self-Service 65 Reachingj Users Through P r^a' s 65 Everybody Plays a Role 66 Getting More Efficient with Self-Service 67 Conclusion ' PART II SAP Products How SAP ERP Financial Fits in an Enterprise 74 Optimized Cash Flow 74 Better Business Insight 75 SAP ERP Financials and Analytics 76 Improved Compliance 77 A Closer Look at SAP ERP Financials 79 Key Features and Functions 79 Industry-Specific Financial Management.../ 82 SAP ERP Financials Case Study Number One...:: 83 Phase 1: Cash, Debt, and Investment Management 84 Phase 2: Global Cash Visibility 86 Phase 3: Straight-Through Processing Phase 4: Hedging of Foreign Exchange 87 SAP ERP Financials Case Study Number Two 88 The Challenge 88 The Solution 89 Conclusion 89

4 I I How SAP ERP HCM Fits in an Enterprise 92 Workforce Process Automation to Improve Efficiency 92 Improving Talent Management 93 More Efficient Workforce Deployment 93 Gaining Insights through Workforce Analytics 93 A Closer Look at SAP ERP HCM 94 Key Features and Functions 95 Talent Management : Workforce Process Management 98 Workforce Deployment 99 Self-Service and HCM 100 SAP ERP HCM Case Study Number One 101 The Challenges 102 The SAP Solution 102 Looking Toward the Future SAP ERP'HCM Case Study Number Two 104 The Challenge 104 The SAP Solution 104 The Benefits 105 Conclusion 105 SAP ERP Operations Overview.;..' 108 Procurement and Logistics Execution 108 Product Development and Manufacturing 109 Sales and Service 109 Collaborating with Value Chain Partners 110 A Closer Look at SAP ERP Operations 111 SAP ERP Operations Solution Map : Overview of SAP ERP Operations 112 Procurement and Logistics Execution 113 Product Development and Manufacturing 116 Sales and Service 117 SAP ERP Operations Case Study Number One 119 The Challenges 119 The SAP Solution 120 The Benefits 120

5 10 Contents SAP ERP Operations Case Study Number Two 121 The Challenges : 121 The SAP Solution 122 The Benefits / 122 Conclusion 122 S? "- ' li www»"' r-' 'r How SAP CRM Fits in an Enterprise 126 SAP CRM Solution Map '. 126 SAP CRM in an Enterprise 127 A Closer Look at SAP CRM 128 SAP CRM Overview, 128 Marketing : 130 Sales...:.; 131 Service 133 E-Commerce 135 Interaction Center 137 Channel Management 139 SAP CRM Technical Details 141 SAP CRM Case Study Number One 142 The Challenges 143 The SAP Solution 143 The Benefits 144 Looking Toward the Future 145 SAP CRM Case Study Number Two 145 The Challenges ; 146 The SAP Solution 146 The Benefits 146 Conclusion 147 pie I ^."~ * >- r. How SAP SRAA Fits into an Enterprise 150 Sourcing 150 Contract Management ; 151 Procurement,. 151 Supplier Management and Collaboration 152 A Closer Look at SAP SRM 152

6 Key Features and Functions 153 Purchasing Governance 153 Sou rcing, 155 Contract Lifecycle Management 155 Collaborative Procurement 156 Supplier Collaboration 157 Supply Base Management 158 SAP SRM Case Study Number One 159 The Challenges 160 The SAP Solution 160 Looking Towards the Future SAP SRM Case Study Number Two 161 The Challenge 161 The SAP Solution 162 The Benefits 162 SAP SRM Customer Fast Facts 162 Conclusion 163 How SAP PLM Fits in an Enterprise 165 Support for Discrete and Process Industries.: 166 SAP PLM Solution Map 167 SAP PLM's Value in Your Enterprise 167 A Closer Look at SAP PLM 168 Overview of SAP PLM ;.J 168 SAP PLM and Its Relation to Other SAP Products 169 Product and Project Portfolio Management 170 Lifecycle Process Support 172 Lifecycle Data Management 174 Corporate Services 174 SAP PLM Case Study Number One 176 The Challenges 176 The SAP Solution 177 The Benefits 178 Looking Towards the Future : SAP PLM Case Stud/Number Two 178 The Challenge 179

7 The Solution 179 The Benefits, 179 Conclusion 180 How SAP SCM Fits in an Enterprise 182 The Adaptive Supply Chain, 182 Visibility of Information 184 Velocity of Response.'. : 185 Sharing with Partners 185 SAP SCM Solution Map 187 A Closer Look at SAP SCM 187 Overview of SAP SCM 188 Supply Chain Planning : 190 Supply Chain Execution...'.' 192 Supply Network Collaboration, Design, and Analytics 194 Using RFID in SAP SCM 195 SAP SCM Case Study Number One,...,..., The Challenges 196 The SAP Solution : 197 The Benefits 197 SAP SCM Case Study Number Two 198 The Challenges 199 The SAP Solution 199 The Benefits : 200 Conclusion 200,h SAP's Support of the Small Business and Midsize Company Market...; 202 The Challenges Facing Small to Mid-Size Companies 202 Bringing Enterprise Computing to Smaller Companies 203 The SAP SME Portfolio 204 How SAP Business One Works for Smaller Businesses 205 The SAP Business One Solution Map 205 Managing Accounting and Financials :

8 Connecting with Customers 209 Handling Operations and Distribution 211 Streamlining Administration and Reporting 213 Enabling E-Commerce 214 SAP Business All-in-One Overview 215 What Is SAP Business All-ln-One? 215 What Comes with SAP Business All-in-One? 216 The SAP Business All-in-One Adoption Experience 217 The New Solution: SAP Business ByDesign 218 An Adaptable Suite of Functionality 220 Underlying Technology.-...:. 221 Small Business and Midsize Company Case Studies 222 SAP Business One Case Study Number One 222 SAP Business All-ln-One Case Study Number Two 224 Conclusion 225 PART III Essential SAP Tools. " ' :(?A^#^pp5 pm«' - - Understanding Composite Applications 229 What Is a Composite Application? 230 Where Do Composite Applications Come From? 231 Composite Application Benefits 232 SAPxApps 233 SAP xapp Resource and Portfolio Management 233 SAP xapp Sales and Operations Planning 234 SAP xapp Product Definition 235 SAP xapp Cost and Quotation Management 236 SAP xapps for MobileBusiness 237 Conclusion 238 Duet: Providing Information Workers with What They Need Z4J Key Functions and Features 241 How Does Duet Work? : 244

9 Examples of Duet in Action 245 The Paperless Office: Adobe Forms 246 The Need to Go Paperless... : 246 Streamlining Business Processes.' 247 Interactive Forms in the Workplace 249 Interactive Forms Extend Outside Your Organization 251 Conclusion 251 The Current Need for GRC 254 Governance, 254 Risk Management 254 Compliance 254 The Role of GRC in an Enterprise 255 How Businesses View GRC 255 The Need for an Integrated Approach 256 SAP Solutions for GRC 258 Four Levels of SAP GRC Software 258 The Horizontal and Vertical Compliance Solutions 260 SAP GRC Access Control and Process Control 260 SAP GRC Global Trade Services 261 SAP Environment, Health and Safety (SAP EH&S) 261 SAP Risk and Sustainability 262 The GRC Maturity Model 262 Phase I: Informal Ad-Hoc Phase 264 Phase II: Reactive, Fragmented, Implementation Phase Phase III: Consolidation Phase 264 Phase IV: Operational Excellence Phase 265 Where SAP GRC Is Headed 265 SAP GRC Case Study Number One 267 SAP's Solution 268 The Solution in Place 268 SAP GRC Case Study Number Two 269 The Challenge 269 SAP's Solution 270 The Benefits 270 Conclusion 271 H

10 Portals and Roles,, Understanding Portals 274 Understanding iviews 275 Assigning Roles How SAP NetWeaver Supports Portals 277 Collaborative Tools 279 Workspaces 279 Discussion Forums and Wikjs :. 279 Self-Service 280 Employee Self-Service Workspaces 280 Manager Self-Service Workspaces 282 Mobile Productivity 284 Conclusion PART IV Technology Overview Enterprise Computing Challenges 289 Understanding Web Services 290 What Is a Web Service? 290 Service-Oriented Architecture 291 Enterprise Service-Oriented Architecture :. 291 How SAP Has Enhanced SOA...,,'J 292 The Importance of Business Processes : 293 How Enterprise SOA Fits In To a Business Setting 294 Enterprise Services Bundles 294 Enterprise SOA and SAP NetWeaver 296 Implementing Enterprise SOA 297 Conclusion 297 Role of SAP NetWeaver in Your Enterprise ; An Integration Platform 300 A Composition'Platform 301 Repository of Enterprise Services 302 A Data and Analytics Manager 302

11 Providing an IT Roadmap 303 SAP NetWeaver Components 305 SAP NetWeaver Business Intelligence 305 SAP NetWeaver Application Server / 307 SAP NetWeaver Portal * 308 SAP NetWeaver Exchange Infrastructure 309 SAP NetWeaver Master Data Management 309 SAP NetWeaver Mobile 310 SAP Auto-ID Infrastructure 311 SAP Tools for Developers 312 SAP Composite Application Framework 312 SAP NetWeaver Developer Studio 313 Web Dynpro 313 SAP NetWeaver Visual Composer 314 SAP Adaptive Computing Controller 314 SAP NetWeaver Solution Manager 314 The Future of SAP NetWeaver 316 Helping Users Get Things Done 316 Providing More Tools for Developers 316 Improving Enterprise SOA Governance 317 SAP NetWeaver Case Study Number One 317 The Challenge 318 The Solution...: 318 Looking Ahead 319 SAP NetWeaver Case Study Number Two 319 The Challenge 320 The SAP Solution 320 The Benefits 321 Conclusion 321 PART V The Solution in Place Important Considerations 325 Assessing Your Own Business 326 Understanding Implementation Costs 327 Dealing with Change

12 Planning for Success 329 The Enterprise SOA Adoption Program 330 SAP and the SAP Community 332 Who Can Help You Implement? = 333 SAP Service Portfolio 333 SAP Service Portfolio: Planning Phase... ; 334 SAP Service Portfolio: Building Phase 336 SAP Consulting 338 SAP Service Portfolio: Running Phase 340 SAP Operations Support Options 341 SAP Services Tools and Programs 343 Getting Information ' : 344 Support in Action: A Case Study 345 Conclusion 346 What Is SAP Solution Manager? 349 SAP Solution Manager Overview 350 The SAP Solution Manager Approach 352 SAP Solution Manager Contents 353 Solution Manager Case Study 356 The Challenges 356 The Solution 357 The Benefits 357 Conclusion ;.] 357 The Next Step 358 Helpful Resources 359 Going Forward 360 i i) ^'., *. ->.. -» -.., ' -' ' A Glossary 363 B SAP Resources '.' SAP Communities and Alliances 371 Certification 372 Websites and Blogs

13 Publications 372 SAP Offices 374 Office Directory: United States 374 Branch Offices/Sales Partners '. 374 Worldwide Country Sites 378 C SAP Solution Maps 379 SAP ERP 379 SAP Customer Relationship Management 388 SAP Supplier Relationship Management 392 SAP Product Lifecycle Management 401 SAP Supply Chain Management 404 SAP Business One 411 D Bibliography..: Books, 419 Web Resources 419 SAP Presentations and White Papers 419 Relevant Business Legislation 420 Index