Shared Services. Approach Gains Ground in China
|
|
- Percival Ryan
- 8 years ago
- Views:
Transcription
1 Shared Services Approach Gains Ground in China by Nick Rossiter and Sridhar Vedala CEIBS alumni have been at the forefront of bringing advanced management approaches and technologies to China. Continuing this tradition, three CEIBS exchange alumni, who together formed a consulting firm in Shanghai, have been working with companies in China to implement Shared Services Centres. Mithras Consulting Group partners Nick Rossiter and Sridhar Vedala explain the transformative role Shared Services are playing in improving companies competitiveness and effectiveness in China. 47
2 Business Practice Shared Services: China Overview China s dynamic economy has over the last decade attracted the majority of European, U.S. and Japanese multinationals to invest in China. During the initial phases of their investments, their business expansion in China has often been directed by individual business units, after gaining funding and project approval from global headquarters. This growth-oriented approach has downplayed integration and coordination in favour of market development. However, due to sustained growth and increasing competition, China subsidiaries are now being compelled to coordinate business units to seek crossbusiness unit synergies, scale, and cost savings. These goals are being achieved through transforming business units to focus on core operations, while consolidating their various non-core operations such as Finance and Accounting, IT, Legal, and HR at country or regional level. The typical models adopted by companies to consolidate and standardise activities are: Business Process Outsourcing: BPO involves the handing over of internal processes (and often the transfer off the relevant staff and fixed assets) to a third-party vendor, who ideally provides best practices and infrastructure to improve efficiency and sometimes reduce working capital requirements. Shared Services: Shared Services Centres (SSCs) consolidate internal functions into an independent profit centre that must compete with external providers to offer services to the company s business units at market prices and service levels. SSCs may be centralised nationally, regionally, or even globally, depending on language requirements, the similarity of processes across geographies, legal restrictions, and individual company s strategies. Some companies have extended the shared services concept to create centres focussed on core activities such SCM or R&D, often referring to these units as centres of excellence. While Shared Services keeps the assets on the balance sheet and on the internal group payroll, the unit effectively operates as a separate company, competing for internal work, and often external work as well. By contrast, BPO involves consolidating the processes with an external organisation, and may be thought of as something akin to an external SSC. Further blurring the lines between what is internal and what is external, some companies such as GE have sold down their equity interest in their global shared services units, transforming them into an independent provider of business process outsourcing services. The key similarity between both modes is the need to compete for business and operate as a profit centre. As most processes and people that are turned over to a Shared Services or Outsourcing arrangement previously operated as a cost centre, the change in attitude and mindset can be huge. Business Rationale Sources of potential savings and increased effectiveness from these two similar approaches of shared services and BPO include: Economies of scale. Potentially large savings gain accruing through spreading fixed costs over greater volumes and utilising more efficient highvolume technology and processes. Competition. Sustainable savings and effectiveness gain accruing through having former cost centres compete for process work with the most efficient external providers. Process re-engineering. Savings and effectiveness gain accruing through standardising processes around best practises. Management focus. Savings and potentially large effectiveness gains accruing through freeing business unit management to focus on the core business rather than transactional administrative tasks. Process specialisation. Savings and effectiveness gain accruing from using cheaper staff for lower-level transactional work, and from employing process specialists. However, increased costs may result from greater communication requirements, employee turnover and dissatisfaction, management resistance, and increased IT and other investment. Typically, costs associated with the changeover mean that any savings will not be apparent for at least twelve months and possibly longer. These types of initiatives cut across power bases throughout the entire organisation, and therefore require toplevel leadership and organisation-wide commitment in order to be implemented successfully. If not wellplanned and fully supported internally, the increase in costs in the early stages of implementation can often provide an impetus for disaffected managers whose power base will decrease to derail the transition, leading to a failed project. Nevertheless, international 48 The Link Summer 2005
3 studies have shown average ROI s and headcount reductions of around 25% in the case of SSCs. Key Success Factors A shared services initiative requires absolute management commitment, organisation-wide restructuring and a transformation in corporate culture. Unlike mere centralisation, with shared services, the new unit operates as a profit centre. Among the changes required for success are a shift to a customer service orientation, a restructuring to achieve process efficiencies, and adaptation to competition with third party vendors on price and services delivery. Thus, any shared services initiative requires a change in corporate culture and an entirely new attitude to services provision. Specific keys to success include: establishing shared goals based on a pragmatic vision; choosing the right people with the leadership qualities and attitude required to bring about the necessary change in corporate culture; re-engineering and standardising processes around best practices; and leveraging information technologies to harmonise processes and allow the external SSC to operate as if it remained internal. Shared Services initiatives must also be considered in the context of the overall organisational structure. Shared Services Centres should be structured to fit the wider organisation, aligning reporting relationships, incentives and processes with overall corporate profitability and growth strategies. Case Studies NOL Group: One of the world s largest shipping companies, NOL Group operates subsidiaries including APL Shipping and APL Logistics. In China, NOL Group set up a SSC to handle the shipping consignment documentation China shipments in order to gain synergies across subsidiaries. Separately the group also entered an agreement with Accenture to handle their finance and accounting processes globally at Accenture s BPO centre in Shanghai. Bayer: A large German chemicals and pharmaceuticals group, Bayer has established an IT shared services unit called Bayer Business Services (BBS) with operations around the world, most notably in India. Mr. Herbert Schroeder, Head of BBS in the Asia-Pacific and based in Hong Kong, has been the driving force behind establishing and expanding the SSC in Shanghai, which currently provides IT support. A key concern has been the availability of qualified IT staff knowledgeable in areas such as SAP applications. Here, Mithras has 49
4 Business Practice been working with BBS to establish cooperative training programs with the software schools of famous local universities, and on developing an HR sourcing strategy. Siemens: One of the world s largest and most diversified industrial groups, Siemens has realised the need to achieve efficiencies in the common processes of its disparate subsidiaries. Globally, the group has established Siemens Business Services (SBS) as a separate unit. India was chosen as the primary location to serve global subsidiaries, including China, due to the availability of large numbers of trained English-speaking staff at relatively low cost. At its main Indian site, dubbed Siemens City, SBS has recruited many thousands of staff. Akzo-Nobel: At Akzo-Nobel in China, the CEO, Mr. Anders Brostrom is currently driving the evaluation of adopting an SSC approach to consolidate HR, finance, legal, and corporate communications. The initiative is being driven from the top down to ensure that, if approved, buy-in and consensus among managers some of whose staff numbers may decrease will be better achieved. Maersk: Denmark-based Maersk, which is the world s largest integrated shipping company with operations throughout much of Eastern China, is no stranger to Shared Services. The company has established SSCs serving subsidiaries in different areas of the world, including China. BASF: The world s largest chemical group now has over 100 operating units in Europe alone. These units have developed as a product of the company s historical growth, and most have their own HR, accounting and other support functions. On 1st March this year, BASF announced their intention to centralise European HR, finance and accounting functions in a shared services centre in 50 The Link Summer 2005
5 East Berlin. The site was chosen because of the availability of multilingual, talented staff, overall costs, and the ability to reach a long-term agreement with trade unions. Following this announcement it is likely that BASF will extend this management approach by establishing SSCs in other geographies, including one serving China. Modes of Entry In establishing SSCs, different modes are being used to initiate shared services in China. These include: the entry of the company s global business services group into China (e.g. BBS in the case of Bayer); transforming business unit cost centres such as accounting into a shared services centre (e.g. NOL Group s consignment documentation unit); building new shared services centres (e.g. BASF); and managed outsourcing where the shared services group manages the outsourcing of processes to a third-party provider. Although China presently trails a long way behind India in some foreign companies, particularly in the banking and manufacturing industries, which are also starting to swarm to China to establish regional or global offshore shared services centres. For companies considering outsourcing processes, China now boasts a world-class set of providers including Cap Gemini, GECIS (GE s former India shared services centre, now a global BPO provider), IBM, EDS, ACS and Accenture. These providers are starting to gain scale and experience, and are serving not only domestic subsidiaries, but also Japanese, U.S., and European customers. With Shanghai in particular growing as a base for establishing regional headquarters, some companies are choosing to co-locate their shared services operations with their regional headquarters. Fuji Xerox, for example, handles Account Management of global accounts for the whole of the Asia- Pacific with a small team based in their Shanghai regional headquarters. Other firms, however, are choosing to establish new shared services centres ( Greenfield operations ) in locations such as Dalian where employees fluent in Japanese are widely available, or Guangzhou where Cantonese speaking staff are available. Greenfield sites have the advantage of distancing the shared services operation from entrenched cost-centre mindsets and sub-optimal processes. Preventing Implementation Failure Chief reasons for failed shared services initiatives include a lack of vision, strategy, and planning upfront, a lack of organisation-wide buy-in during the initial stages, a lack of leadership, and a lack of understanding of the cultural implications within China. To help ensure success, Mithras recommend and provide assistance with tools such as: Current State Analysis: a snap-shot of the organisational processes, required to develop a vision for transformation. Organisational Restructuring: dismantling of existing structures and creation of new ones with greater focus on core competencies and incentives and reporting structures more aligned with the key success factors required to implement the corporate strategy. Benchmarking: provides input into best practises for re-engineering and standardising processes to realise cost and effectiveness gains. Business Case: a costed analysis of the pros and cons of shared services, required to substantiate the initiative s value and gain top-management buyin. Ongoing project management and trouble-shooting also ensure that projected cost savings are achieved and any hiccups along the way are overcome. Outlook & Conclusions With increasing market maturity and competition driving companies to adopt more efficient and sustainable strategies, the shared services approach can be expected to continue to gain ground in China. A shared services forum held by Mithras at CEIBS earlier this year under the auspices of the CEIBS Alumni INFO Club attracted CEO s and senior management from companies such as Novartis, Akzo-Nobel, P&O Nedlloyd, DSM, Bayer, Degussa and Siemens, underscoring the importance now given to this management approach in China. The idea of transforming dispersed cost centres into a specialised, scaledup, profit-driven unit focused on electricity-like service provision at the lowest possible cost is proving to be as attractive in China as it has already been in other countries. However, successfully realising the gains and avoiding the pitfalls require careful planning, senior management commitment and organisation-wide transformation. 51
Shared Services Optimisation proposition
Shared Services Optimisation proposition The concept of Shared Services started in the early 1990 s in the US, when large corporates were seeking a new, more cost efficient model for running back office
More informationGLOBAL TREND REPORT HUMAN RESOURCES H1 JAN-JUN
GLOBAL TREND REPORT HUMAN RESOURCES H1 JAN-JUN GROUNDS FOR OPTIMISM IN 2014 In line with our commitment to keep professionals working in Human Resources functions up to date with employment and recruitment
More informationShared Service Centres in Pharma
Life Sciences the way we see it Shared Service Centres in Pharma Pharma companies can learn from other industries successes and failures. For some years pharmaceutical companies have been outsourcing key
More informationRPO ASIA RECRUITMENT PROCESS OUTSOURCING. Baker s Dozen. Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner
RPO ASIA RECRUITMENT PROCESS OUTSOURCING Baker s Dozen Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner Hudson RPO Asia is proud to be the winner of a number of industry rated awards including:
More informationFinding your balance Top tips for successful HR delivery in multiple countries across Europe
Perspectives Finding your balance Top tips for successful HR delivery in multiple countries across Europe ...organisations are striving for a more standardised approach across all their business locations
More informationShared Services in China: Coming of age kpmg.com/cn
ADVISORY Shared Services in China: Coming of age kpmg.com/cn 2 Shared Services in China: Coming of age Our shared services and outsourcing team Ning Wright Partner-in-charge China Outsourcing James O Callaghan
More informationBusiness Review. Overview. Customer Services and Market Development
Business Review Overview In 2007, our Company actively implemented its innovative customer-oriented service strategy, continuously enhanced its service capability and quality, established an innovative
More informationHUDSON SALARY GUIDES 2015
Singapore HUDSON SALARY GUIDES 2015 Sales & Marketing about this publication This Salary Guide is a compilation of salary and market information provided by Hudson consultants, clients, candidates and
More informationThe BPO and SSC market Romania 2014
The BPO and SSC market Romania 2014 a DEMO sector brief by FRD Center Disclaimer: Whilst every care is taken in compiling this report, no responsibility is taken for errors or omissions. FRD Center guarantees
More informationNRF 2015 Global Ecommerce: It s a Small World After All
NRF 2015 Global Ecommerce: It s a Small World After All #nrf15 @FitForCommerce @PitneyBowesEcommerce FitForCommerce is a consultancy founded to help online and omnichannel businesses figure out what they
More informationProcurement Outsourcing and. Shared Service Centers. SANFORD INTERNATIONAL I Global Sourcing I Supply Chain I Procurement I. www.sanfordint.com.
Procurement Outsourcing and Shared Service Centers 3rd Floor Jonsim Place 228 Queen's Road East Wan Chai Hong Kong Telephone: (852) 2861 2222 Fax: (852) 2861 2266 www.sanfordint.com.hk INTRODUCTION Procurement
More informationBanking and financial services outsourcing in Asia: the legal and regulatory essentials
Briefing Banking and financial services outsourcing in Asia: the legal and regulatory essentials Summary Asia s banking and financial services sector is increasingly looking to outsourcing and offshoring
More informationTopic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth
Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services
More informationOutsource, Insource, Shared Services or Plan D?
Outsource, Insource, Shared Services or Plan D? The Question Every CEO & CFO Will Need to Answer may hamper business growth or worse make it difficult for the business to remain a going concern. The image
More informationTransformation of Accounting Processes Bayer s Accounting Operating Model
DRAFT Transformation of Accounting Processes Bayer s Accounting Operating Model Markwart Lutterbeck/Ake Roesmann Leverkusen, June 16 th, 2015 Agenda Starting Point and Objectives of Transformation Process
More informationInsurance. International expansion and Australia-based insurers: The race is on
Insurance International expansion and Australia-based insurers: The race is on Australia s insurance markets are tough due to their mature and competitive nature. However, they also boast stability and
More informationHow To Develop Hydrogen Fuel Cells
EXECUTIVE SUMMARY 7 Executive Summary Innovation in energy technology has widespread implications for OECD economies. Although the energy sector accounts for a small share of GDP, the pervasive use of
More informationWhy Egypt Your guide to Egypt s strengths as an outsourcing destination
egypton.com Why Egypt Your guide to Egypt s strengths as an outsourcing destination A world-class home for IT and business process outsourcing An abundant technically skilled and uniquely multilingual
More informationBest Practices in adopting a Shared Services Model August 2013 22011YYYY
Best Practices in adopting a Shared Services Model August 2013 22011YYYY In their endeavors to become high performing organizations, businesses are pushing all innovation frontiers to do more with less
More informationAnnual Shared Services and BPO Conference 2013 Shared services from feasibility through to implementation. Tibor Nagy & Jeppe Larsen
Annual Shared Services and BPO Conference 2013 Shared services from feasibility through to implementation Tibor Nagy & Jeppe Larsen Key considerations Will the corporate vision and goals be reached by
More informationHR Outsourcing How to do it Right
HR Outsourcing How to do it Right IDC Human Resources Forum Midwest March 27, 2007 Atul Vashistha CEO, neoit www. neoit.com Agenda About neoit Background on HRO HRO Market & Market Trends Potential Benefits
More informationOutsourcing EntEring a new phase R. Nagesh.
26 Entering a Outsourcing new phase The Indian outsourcing sector continues to expand at a steady pace as Indian ITeS players seek out new geographies, besides acquiring international firms. A report by
More informationResource Augmentation or Managed Services: Which way to go?
Resource Augmentation or Managed Services: Which way to go? As the evolution of sourcing options continues to develop and broaden, companies have devised and deployed various sourcing strategies to fulfil
More informationRecruitment forecasting. Employer branding. Sourcing strategies. Selection processes. Assessment methodologies. On boarding of new hires
hudson RPO ASIA pacific Recruitment Process Outsourcing Hudson RPO Asia Pacific is proud to be the winner of a number of industry rated awards including: HRO Today s Global Baker s Dozen List, 2010, 2011
More informationBPO Case Study: Infosys: transforming Philips shared service centers
BPO Case Study: Infosys: transforming Philips shared service centers Summary This F&A BPO case study illustrates a number of aspects. It shows that: Infosys, then an emerging Indian FAO player, has been
More informationDon t wait, go hybrid! Hybrid Sourcing Beyond Shared Services The 2014 study of Capgemini Consulting and Capgemini
Don t wait, go hybrid! Hybrid Sourcing Beyond Shared Services The 2014 study of Capgemini Consulting and Capgemini Preface Hybrid Sourcing is a strategy aiming to source along the perfect mixture of service
More informationDiodes Incorporated Reports Record Fourth Quarter and Full Year 2005 Results
FOR IMMEDIATE RELEASE Diodes Incorporated Reports Record Fourth Quarter and Full Year 2005 Results Annual revenues up 15.6% to a record $214.8 million Annual net income increases 30.4% to a record $33.3
More informationThe International ICT Sourcing Ecosystem Key value enablers
The International ICT Sourcing Ecosystem Key value enablers Dr. Randhir Mishra Regional Director Central and Eastern Europe Satyam Computer Services Ltd randhir_mishra@satyam.com Agenda The ICT value enablers
More informationOptimum Solutions Supplied Globally by Hitachi s Consulting Service
Optimum Solutions Supplied Globally by Hitachi s Consulting Service 40 Optimum Solutions Supplied Globally by Hitachi s Consulting Service Sachiko Tsutsui Takashi Hayashi Yasushi Miura Motoki Tsumita OVERVIEW:
More informationFinancial Services Purchasing Forum Best practice SRM the supplier s view
Financial Services Purchasing Forum Best practice SRM the supplier s view 23 June 2008 Peter Fawcett, Director, Financial Services www.alsbridge.eu Contents SRM : Market trends and challenges The supplier
More informationFor personal use only
Attention ASX Company Announcements Platform Lodgement of Open Briefing ASX ANNOUNCEMENT: 8 February 2012 CEO and CFO on Half Year Results and Outlook Open Briefing with and CFO Martin Brooke Talent2 International
More informationGlobal Sourcing of Business Services
Prof. Stephan Manning UMB College of Management What does sourcing mean? What does sourcing mean?! Organizing supply of inputs/resources needed for primary and support activities Inputs Focal Firm Outputs
More informationBusiness Process Outsourcing
for Business Value Business Process NCS GROUP OFFICES Australia Bahrain China Hong Kong SAR India Korea Malaysia Philippines Singapore Sri Lanka Creating Value through Business Process You can entrust
More informationglobal ENTERPRISE SURVEY REPORT 2011 asia-pacific
global ENTERPRISE SURVEY REPORT 2011 asia-pacific A UNIQUE AnnuAL insight into the competitiveness of ASIA-PAcific businesses And developments in GLOBALisAtion business with confidence icaew.com/smeresearch
More informationGLOBAL TRENDS IN OFFSHORING AND OUTSOURCING
International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton
More informationBDO s. Setting up a business in China can. BDO China unlocked
china unlocked BDO China unlocked BDO s expertise and international reach Over the last two decades China has firmly put itself on the map as a country in which to invest, to date mainly for Manufacturing
More informationFinding Focus How Non-Core Activities Are Blurring Your Strategic Vision
Finding Focus How Non-Core Activities Are Blurring Your Strategic Vision A Checklist For Identifying Core & Non-Core Activities Overview What's Really Core to Your Organization? Finance & Accounting (F&A):
More informationConsulting. Talent & Organization. Trends in Global HR Shared Services
Consulting Talent & Organization Trends in Global HR Shared Services About This Study In 2009, Aon Hewitt completed a groundbreaking study exploring how HR organizations were responding to the demands
More informationResults of Operations (Consolidated) of 1st Quarter of Fiscal Year Ending March 2008
Results of Operations (Consolidated) of 1st Quarter of Fiscal Year Ending March 2008 July 27, 2007 Nobuhiko Ishizaka Director of Corporate Administration Section Sumisho Computer Systems Corporation Index
More informationCOMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS
COMPUTER SOFTWARE/SERVICES AND ITeS EXPORTS OVERVIEW In recent times, Software development and information technology enabled services (ITeS) including business process outsourcing (BPO)/ knowledge process
More informationLeveraging Treasury to Support Working Capital Management: Payments on Behalf of
Leveraging Treasury to Support Working Capital Management: Payments on Behalf of Over the past 15 years, corporate treasurers have been on a quest seeking improved working capital management and operational
More informationSecret of Organizational Success In An Ever Increasing Competitive Environment
Secret of Organizational Success In An Ever Increasing Competitive Environment Business Process Outsourcing Business Process Outsourcing (BPO) is a relatively new buzz in the corporate world especially
More informationassured Marine Insurance Underwritten by Bao Viet Insurance Corporation
assured Marine Insurance Underwritten by Bao Viet Insurance Corporation MARINE INSURANCE Marine Cargo and Goods in Transit Insurance Liability Hull Claims www.hsbc.com.vn 02 Why BaoViet s Marine Insurance?
More informationBulgaria: The IT and Telecommunications Sector. Sector: IT and Telecommunications. Prepared by the Royal Danish Embassy in Sofia
MINISTRY OF FOREIGN AFFAIRS OF DENMARK THE TRADE COUNCIL ICT SECTOR BULGARIA Bulgaria: The IT and Telecommunications Sector Date: September, 2014 Sector: IT and Telecommunications Prepared by the Royal
More informationClaymore Partners Perspectives: Getting Beyond Trends: Recognizing Today s Global Workforce Implications
Claymore Partners Perspectives: Getting Beyond Trends: Recognizing Today s Global Workforce Implications By Steven Landberg, Managing Director The recent announcement by three of the U.S. s largest companies
More informationMOVING BEYOND BIG BUSINESS:
MOVING BEYOND BIG BUSINESS: Changing Market Dynamics Drive Emergence of MSP Solutions for Lower-Volume Programmes Sean Garbett General Manager, Europe TAPFIN Introduction Managed Service Provider (MSP)
More informationHosting, Outsourcing & Managed Services 2009 Tuesday 28th April 2009, London Hilton, Park Lane
Hosting, Outsourcing & Managed Services 2009 Tuesday 28th, London Hilton, Park Lane When To Hold And When To Fold: Making The Right Choices For IT Service Sourcing Robin Gardner Chief Technical Officer
More informationFOR IMMEDIATE RELEASE
By: EARNINGS RELEASE Expeditors International of Washington, Inc. 1015 Third Avenue, Suite 1200 Seattle, Washington 98104 CONTACTS: R. Jordan Gates Bradley S. Powell President and Chief Operating Officer
More informationKnowledge Processing Outsourcing (KPO) Transformation in the Operating Model for Fee-Earning Activities
Knowledge Processing (KPO) Transformation in the Operating Model for Fee-Earning Activities Knowledge Processing (KPO) Summary Knowledge Process (KPO) is a form of outsourcing, in which knowledgerelated
More informationCorporate Establishment, Tax, Accounting & Payroll Throughout Asia
Corporate Establishment, Tax, Accounting & Payroll Throughout Asia INTRODUCTION Welcome to Dezan Shira & Associates and the emerging Asia markets of China, Hong Kong, India, Vietnam and Singapore. Our
More informationSpeech Speech by SFST at Hong Kong Investment Funds Association 9th Annual Conference (English only) Friday, October 30, 2015
Speech Speech by SFST at Hong Kong Investment Funds Association 9th Annual Conference (English only) Friday, October 30, 2015 Following is the speech by the Secretary for Financial Services and the Treasury,
More informationEverest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers
Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and
More informationDELIVERING WORLD-CLASS CUSTOMER EXPERIENCE
DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE SOUTH AFRICA S PROPOSITION FOR CONTACT CENTRE BPO BUSINESS PROCESS OFFSHORING We speak your language A leader in Contact Centre 5 of the top 10 global voice companies
More informationBusiness process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004
Business process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004 Audience IVEY Faculty EMBA Toronto Section -2004 EMBA Hong Kong Section -2004 Team Nicole Bell, Chiranjiv Devgun (Canada), Charity Au,
More informationGLOBAL TREND REPORT IT DEVELOPMENT & TESTING 2015 OUTLOOK
GLOBAL TREND REPORT IT DEVELOPMENT & TESTING 015 2015 OUTLOOK MOBILE & DIGITAL TECHNOLOGIES AND ANALYTICS DRIVING DEMAND In line with our commitment to keep professionals working in the IT Development
More information2008 Global HR Transformation Report
2008 Global HR Transformation Report Conducted by HROA in association with ADP TABLE OF CONTENTS Introduction... 4 About the Survey... 5 Executive Summary... 6 Research Findings... 9 Transformation Status...
More informationFinancial Planning & Analysis The Next Frontier of Business Process Outsourcing?
Financial Planning & Analysis The Next Frontier of Business Process Outsourcing? Financial Planning & Analysis (FP&A) outsourcing is increasingly being used by leading global firms to provide a competitive
More informationMinistry of Small Business,Technology and Economic Development
Ministry of Small Business,Technology and Economic Development 2 BRITISH COLUMBIA S TRADE AND INVESTMENT STRATEGY FOR CHINA Why China is Important to British Columbia China is the world s fourth largest
More informationAccenture Overview Page 1
Accenture Overview Page 1 Company Overview Accenture is one of the world s leading management consulting, technology services and outsourcing organizations, with more than 246,000 employees; offices and
More informationShared Services Presentation. Next Generation HR Shared Services By Roy Del Rosario Director Global Consulting Service Nityo Infotech
Shared Services Presentation Next Generation HR Shared Services By Roy Del Rosario Director Global Consulting Service Nityo Infotech Agenda Introduction Current Trend of HR Services in the Region HR Shared
More informationIndian Knowledge Services Outsourcing Industry. Creating Global Business Impact
Indian Knowledge Services Outsourcing Industry Creating Global Business Impact Executive Summary Knowledge Services Outsourcing: A Global Perspective The growth of the Indian BPO industry has been both
More informationGlobal Business Services
www.pwc.nl Enhancing the Benefits of Shared Services and Outsourcing Point of View November, 2014 New approach to managing global sourcing one integrated global business services framework Many organisations
More informationBenefits and Challenges of Sourcing Strategies in the Insurance Industry
Benefits and Challenges of Sourcing Strategies in the Insurance Industry White Paper Sourcing Strategies In this White Paper What are the Different Sourcing Strategies?...4 European Sourcing Trends in
More informationBusiness Process Outsourcing Talent & Organization Masters of the mix. By Michael J. Salvino, Walter G. Gossage and Mary Lacity
This article originally appeared in the 2013, No. 1, issue of The journal of high-performance business Business Process Outsourcing Talent & Organization Masters of the mix By Michael J. Salvino, Walter
More informationCapital Market Integration and Stock Exchange Consolidation in the Asia-Pacific
Joint Statement Asian Shadow Financial Regulatory Committee and Australia-New Zealand Shadow Financial Regulatory Committee Queenstown, New Zealand 6 April, 2011 * Capital Market Integration and Stock
More informationJob Losses from Offshoring and Productivity
Complimentary Research Enterprise Strategy Job Losses from Offshoring and Productivity Improvements Far Outpace Gains from Economic Growth Projected slowdown in services offshoring after 2014 poses challenge
More informationIndia Offshore Delivery Center
India Offshore Delivery Center White Paper Copyright : Experis IT Pvt Ltd, India WHITE PAPER: In today s global economy, the word outsourcing has become synonymous with offshoring. Having an offshore strategy
More informationHUDSON SALARY GUIDES 2015
Singapore HUDSON SALARY GUIDES 2015 about this publication This Salary Guide is a compilation of salary and market information provided by Hudson consultants, clients, candidates and other sources across
More informationCommissioned by: Regional development department under the Ministry of Interior of the Republic of Lithuania Nijmegen, May 2014, Executive summary
Commissioned by: Regional development department under the Ministry of Interior of the Republic of Lithuania Nijmegen, May 2014, Executive summary Introduction The Regional Development Department, under
More informationThe Economic Outlook of Hong Kong. in the Context of China s 12th Five-Year Plan
The Economic Outlook of Hong Kong in the Context of China s 12th Five-Year Plan A Speech by Dr Victor Fung to the Students and Professionals at Savantas Liberal Arts Academy 匯 賢 智 庫 學 苑 on 21 May 2011
More informationGLOBAL TREND REPORT IT PROJECT MANAGEMENT OFFICE 2015 OUTLOOK
GLOBAL TREND REPORT IT PROJECT MANAGEMENT OFFICE 015 2015 OUTLOOK A FAST-CHANGING GLOBAL RECRUITMENT MARKET REQUIRING TOUGH CHOICES In line with our commitment to keep professionals working in the IT Project
More informationIntroduction and Development Strength of. Shenzhen Service Outsourcing Industry
Introduction and Development Strength of Shenzhen Service Outsourcing Industry I. Profile of Shenzhen Shenzhen, strategically located on the south-central coast of Guangdong Province, is China s first
More informationMarketing Analysis Framework of Business Process Outsourcing in China
Marketing Analysis Framework of Business Process Outsourcing in China WANG Xindi, GUAN Zhongliang School of Economics and Management of Beijing Jiaotong University, P.R.China, 100044 Abstract Business
More informationApplication Form Excellence In Culture Creation
Application Form Excellence In Culture Creation Tell Us Your Story General Information Your Contact Details Company Name Your Name Your Title Your Email Address Telephone Number Do you grant IQPC the right
More informationDrive to the top. The journey, lessons, and standards of global business services. kpmg.com
Drive to the top The journey, lessons, and standards of global business services kpmg.com The new normal for global enterprises is about doing more with less while at the same time driving the top line
More informationAn Examination of Shared Services in the Irish Public Service and Internationally Department of Public Expenditure and Reform
An Examination of Shared Services in the Irish Public Service and Internationally Department of Public Expenditure and Reform November, 2015 Prepared on behalf of the Department of Public Expenditure and
More informationCapture Share Report Global salesforce.com Systems Integration and Services Providers
Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services
More information2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM
2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM Introduction and scope Everest Research recently released its latest PO Annual Report, which provides a comprehensive
More informationPMR. IT outsourcing in Central and Eastern Europe FREE ARTICLE. www.ictrussia.com
FREE ARTICLE www.ictrussia.com IT outsourcing in Central and Eastern Europe Source: IT outsourcing in Central and Eastern Europe 2009 Countries attractiveness and development forecasts January 2009 PMR
More informationICT and Globalization
ICT and Globalization Developments and Perspectives from the Indian IT-ITES Experience Presented to the OECD Working Party on the Information Economy Paris, June 2006 This material was used by NASSCOM
More informationChina s Outsourcing Market A Perspective
China s Outsourcing Market A Perspective July 2011 Since 2006, China s market for the outsourcing of technology services (outsourcing services) has experienced fast growth. Over the past 5 years, both
More informationManaging HR on a Global Scale
Survey Highlights Managing on a Global Scale Findings From Hewitt s 2009 Global Study What does it mean to be a global organization? As companies large small continue to exp their global footprint, the
More informationOUTSOURCING. MODULE - III Service Sector OBJECTIVES. Notes
MODULE - III 11 OUTSOURCING Outsourcing is any task, operation, job or process that could be performed by employees within your company, but is instead contracted to a other party for a significant period
More informationopinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment
opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships
More informationThe rise of the cross-border transaction. Grant Thornton International Business Report 2013
The rise of the cross-border transaction Grant Thornton International Business Report 2013 Foreword MIKE HUGHES GLOBAL SERVICE LINE LEADER MERGERS & ACQUISITIONS GRANT THORNTON INTERNATIONAL LTD When reflecting
More informationUK Services for Multinational Employers
UK Services for Multinational Employers May 2013 Pinsent Masons takes a comprehensive and integrated approach to advising clients around the world on employee matters from rights and risks to rewards and
More informationUDG Healthcare plc An International Healthcare Services Organisation
UDG Healthcare plc An International Healthcare Services Organisation Jefferies 2014 Global Healthcare Conference 2014 Liam FitzGerald, CEO 20 November 2014 1 FORWARD LOOKING STATEMENTS Some statements
More informationGLOBAL TREND REPORT HUMAN RESOURCES 2015 OUTLOOK
GLOBAL TREND REPORT HUMAN RESOURCES 015 2015 OUTLOOK ECONOMIC GROWTH & ORGANISATIONAL CHANGE CREATING NEW OPPORTUNITIES By and large the market for human resources professionals has improved with the economic
More informationFEBRUARY 2015. Knowledge. Insight. Commitment.
CoRPORATE PrOfile FEBRUARY 2015 PHILOSOPHY Knowledge At the heart of our business philosophy is this singular truth: knowledge is power. The partners of Horwood Associates are not only experts in their
More informationBPO Market: Global and China China is Becoming Highly Dynamic Market China CC Outsourcers are Emerging gbut Still Exploring China Potential as
BPO Market: Global and China China is Becoming Highly Dynamic Market China CC Outsourcers are Emerging gbut Still Exploring China Potential as Outsourcing Leader Thousand, Hundred, & Ten Projects China
More informationCASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY
CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY The Business Need Our client, one of the world s largest technology and human networking companies, underwent a major
More informationRecruitment Process Outsourcing
0 Recruitment Process Outsourcing Market Overview Brett Gerard, TPI Julie Kinnear, TPI May 10, 2007 Copyright 2007, Technology Partners Copyright International, 2007, Technology Inc. All Rights Partners
More informationTHE DEVELOPMENT OF AN INTERNATIONAL BUSINESS STRATEGY
THE DEVELOPMENT OF AN INTERNATIONAL BUSINESS STRATEGY DeRuiter Consultancy International Market & Investment Surveyors A STEP-BY-STEP APPROACH TO DEVELOPING A BUSINESS STRATEGY FOR INTERNATIONAL GROWTH
More informationDoes Your Outsourcing Strategy Give You the Resiliency to Thrive in a Down Economy? May 6, 2009
Does Your Outsourcing Strategy Give You the Resiliency to Thrive in a Down Economy? May 6, 2009 Agenda Positioning Your Company for Future Growth with a Flexible Back Office - Archstone Consulting Ensuring
More informationCBI Trade Statistics:
CBI Trade Statistics: Business Process Outsourcing (BPO) CBI Market Intelligence Product Factsheet Cloves in Germany 1 Introduction EU companies are increasingly open to outsourcing business processes
More informationSTRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY
STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY An Overview Designing, driving and implementing people management strategies, processes and projects for real business value HR Strategic
More informationHigh impact recruitment solutions
High impact recruitment solutions Talent with impact About Futurestep We are the global industry leader in high impact recruitment solutions; offering fully customized, flexible services to help organizations
More informationBusiness Process Outsourcing: Understanding the Critical Role of IT
: Understanding the Critical Role of IT An Economist Intelligence Unit report sponsored by SAP Preface Business process outsourcing: Understanding the critical role of IT is an Economist Intelligence
More informationhong kong offi ce Latitude N 22 16' 42" Longitude E 114 9 32"
hong kong offi ce 22 Latitude N 22 16' 42" Longitude E 114 9 32" Hong Kong Luxembourg, your entry point to Europe Ideally situated at the cross-roads between France, Belgium and Germany, Luxembourg is
More information