Application Form Excellence In Culture Creation

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Buddy Phelps
8 years ago
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1 Application Form Excellence In Culture Creation Tell Us Your Story

2 General Information Your Contact Details Company Name Your Name Your Title Your Address Telephone Number Do you grant IQPC the right to publish key metrics and promote Winners of Awards? Yes, we grant IQPC the right to publish key metrics if we become finalists Yes, should we win, we grant IQPC the right to promote us as award winners No, we do not grant IQPC permission to publish key metrics Select the Industry which best describes your business (Please select One) Fast Moving Consumer Goods Retail Food and Beverage Financial Services Public Sector (Government & Non Profit) Pharmaceuticals & Healthcare Manufacturing Technology, Media & Telecommunications Other Please Specify Your Shared Services Organisation (SSO) Head Office of SSO City/Country Number of Staff (Full Time Equivalents) Date Shared Service Operations Started (MM/DD/YY) Awards Previously Received for Shared Services Shared Service Centres Geographic Location This application represents Shared Service Centres (SSC) located in the following geographic area:

key metrics Select the Industry which best describes your business (Please select One) Fast Moving Consumer Goods Retail Food and Beverage Financial Services Public Sector (Government & Non Profit)

3 Asia/Pacific Europe Latin/South America Middle-East/Africa North America/Canada Specific Country/Countries *** Entries will be accepted for any regional award program on the proviso that either your SSO and/or majority of recipients of your services are based in that region *** Customer Information Scope of SSC / BPO For all the business units served by the SSC applying for this award: Number of business units served Number of Employees Number of Countries you are Servicing What is the strategic growth or transition plan of your SSC for the future? For Example Expansion of services to more locations/introduction of new services/outsourcing existing services etc. What Services do you provide in your SSC today? Accounts Payable Accounts Receivable Auditing Benefits and Rewards Administration Budgeting Business Performance Analysis Business Performance Reporting Call Centres: Employees, Suppliers, Customers Call Centres: IT Help Desk Collections Cost Accounting Credit Customer Billing Employee Data Management External Reporting 1. Centralised Service Offering 2. Is this process Outsourced? 3. Fully Automated? (F)

business units served Number of Employees Number of Countries you are Servicing What is the strategic growth or transition plan of your SSC for the future?

4 Facilities and Real Estate Fixed Assets Forecasting General Accounting (G/L, I/Co. Inventory) Management Reporting Payroll Planning Purchase Order Processing Staffing Services Supplier Management Tax Services Time & Attendance Travel Expense Treasury Workforce Development Other: Global Data Management Other: Order Management Other: Trade Promotion Management Other: Help Desk for Global Data Management

Supplier Management Tax Services Time & Attendance Travel Expense Treasury Workforce Development

5 Excellence In Culture Creation Strategy Your Story Describe the background on why you wanted or needed to make this change or improvement to the culture of your organisation Points to think about: What culture did you start off with? What were you trying to change or create what was your vision? What was the business objective and/or the reason for changing or creating a culture? Were you creating or changing the culture in your Shared Services organisation or within the wider business or both? Please describe and quantify the benefit that you were trying to achieve through this culture creation, whether cost savings, efficiency improvement, increase in Customer or Employee satisfaction etc.

What was the business objective and/or the reason for changing or creating a culture?

6 Change Methodology Tell us how you created the new culture Things to think about: What were the specific steps you took to create or change the culture? How long did it take? What was the timeframe and the stages Who worked on the culture change? Were consultants or specialists used? Were Customers involved in changing or creating the new culture? What was their role? Did you use your own Branding? What was it s impact? What other tools did you use? Please provide some examples of what you did to foster and build a sense of culture across your shared services functions and within the wider business? Also think about how complex this culture change was to make? Was there a resistance to the change? Which area(s) did it come from and how did you overcome it? Describe how hard or easy it was to create the new culture What were the main leadership challenges for you and the team?

Did you use your own Branding? What was it s impact? What other tools did you use?

7 Benefits Achieved/Hard Improvements Looking back - how successful has the culture creation been? What has been the hard improvement vs. the original objective or aim? Please quantify cost reductions, efficiency improvements etc. with clear metrics. What is your measure of success? What has been the Customer and Employee reaction to the cultural shift? Please demonstrate any changes in Employee or Customer satisfaction or other measures of feedback including impact of change on the wider organisation. Has the change had unexpected benefits on other areas, employees, processes? What other benefits have arisen due to the new culture?

What has been the Customer and Employee reaction to the cultural shift?

8 Please confirm the address to receive the results Thank You! Now your application has been completed, please to us at: Good Luck.

Application Form Best in Gaining New Clients

1 Excellence Awards Application Form Best in Gaining New Clients Category Description: Best in Providing Excellent Customer Service that has resulted in gaining new clients or maintaining customer loyalty