EmpoweringEnergy. Sector trends and supply chain solutions TRENDS:

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1 EmpoweringEnergy Sector trends and supply chain solutions TRENDS: The Energy Sector Today AND TOMORROW SECTOR STRATEGY: 4 Key Subsectors and Their Supply Chains INNOVATION & RESPONSIVENESS: DHL Energy Center LauncheS

2 Editorial 2 Bruce Edwards Bill Meahl Steve Harley EMPOWERING ENERGY Today s energy market is more dynamic than ever, with demand expected to keep rising while resources become more diverse and dearer, and competition keener. The energy sector tends to operate in harsh and challenging conditions, often in remote, difficult to access areas. To meet these challenges, companies in the sector must invest in new technologies and geographies while always looking for ways to balance risks and costs. Shale gas has started to change the nature of the business, with vast untapped reserves becoming available and redirecting the focus of the international oil companies. The huge increase in gas production especially in the U.S. has improved global energy security, but downward price pressure is causing concern for the major producers. Thanks to innovative technologies, renewable energies like solar and wind power are becoming more mainstream, and rapid progress in battery technology is transforming the prospects for electric vehicles. At the same time, regulations are ever-more stringent, and health, safety, security and environmental (HSSE), as well as regulatory compliance are top priorities across the industry, creating yet more supply chain challenges and making logistics requirements that much more demanding. In the face of these challenges, energy companies are redefining their business models with a view to outsourcing more of their non-core activities. In particular, they are looking to logistics suppliers specialized in >

3 Editorial 3 the sector to gain access to technology and talent, while cutting costs and sharpening their focus on their core business. At DHL, we have a global team of sector specialists who understand the energy industry s needs and concerns and can offer smarter, simplified solutions. They work closely with customers to optimize their complex supply chains and manage logistics costs better, so energy companies can focus on their core activities. And, our team applies the same exacting HSSE and compliance standards as the energy industry itself. We hope you find it informative and useful! Bruce Edwards Member of the Board of Management, CEO DHL Supply Chain Bill Meahl Chief Commercial Officer DHL Steve Harley President, DHL Energy Sector This brochure looks at trends in the industry and showcases how we are empowering the energy sector to operate more efficiently and effectively in the coming decades.

4 Trends 4 The Energy Sector Today AND TOMORROW The energy market today is both maturing and in flux. It is characterized by rising demand, fluctuating supplies and mounting regulation. According to the International Energy Agency (IEA), global energy demand will grow by one-third between 2010 and 2035, as a result of rising incomes and population. Global demand for energy is expected to keep rising over the next three decades and most of this increase will come from emerging markets, with India and China accounting for half this growth the latter already the world s largest energy consumer since The IEA also expects the share of fossil fuels to fall from 81% to 75% by 2035, with renewables increasing from 13% to 18%. Nevertheless, oil demand will continue to rise from 87 million barrels per day today to 99 mb/d by 2035, with demand for natural gas also expected to rise significantly. As a result, the energy industry must continuously search for new and alternative sources, often in remote locations requiring more complex and costly extraction. At the same time, there is increasing diversification of supply, with the emergence of shale gas and the global liquefied natural gas (LNG) market. Global energy markets are also being deregulated, opening the playing field to multinationals. Some of the major, vertically integrated energy companies are responding to these challenges by splitting into separate upstream and downstream entities. Meanwhile, renewable energies are coming to the fore, as innovative technologies increase the efficiency and return on solar and wind power. Innovative answers In fact, new technologies and techniques will increasingly be employed to overcome the many resource constraints and challenges facing the energy sector, as it invests some 28.7 trillion between now and Hydraulic fracturing and advances in horizontal drilling techniques have made the U.S. shale gas industry viable, and these techniques are now being pursued in many other locations, too. Wind turbine power generation is borrowing techniques from the aerospace industry to improve performance. Nanotechnologies promise to revolutionize solar power generation. Rapid progress in battery technology is transforming the prospects for electric vehicles. And, smart metering is beginning to change the business paradigm for utilities. All of these trends and challenges are taking place in the context of growing regulatory pressure and environmental concerns. Safety, environmental and regulatory compliance remain top priorities across the industry. In this context of cost and regulatory pressures, energy and utility companies are increasingly turning to outsourcing for a broader range of services than ever before. Specialized logistics suppliers can help enterprises gain access to technology and talent, as well as introduce effective strategies to cut costs, thereby allowing them to focus more effectively on their core priorities. >

5 Trends 5 Industry expertise The energy sector s activities tend to be in hard to access, remote areas, where logistics are a challenge both in terms of the phy s- ical infrastructure, as well as compliance with strict health, safety, security and environmental regulations. The combination of difficult operating environments and modern corporate compliance requirements of transparency makes for particularly demanding operating conditions. On the upstream side of oil & gas, exploration and production in Siberia or the Middle East, or offshore of Brazil or West Africa, introduces some complex logistical issues, requiring specialized services. These include capital project logistics and heavy lift expertise, as well as resupply of materials, inbound logistics, and maintenance, repair & operations (MRO). Energy mining has similar needs, while the power & utilities and renewables segment requires a network support system. On the downstream side of oil & gas for finished products, such as gasoline (petrol), diesel and lubricants, the logistical requirements tend to be the more traditional storage, handling and distribution responsibilities. Changing global economic circumstances are also posing challenges and the energy industry is taking a number of measures to adapt and safeguard its future prospects. To this end, energy companies are integrating their businesses on a global basis and diversifying supply with more of a focus on gas and renewables. There is also a greater focus on the Middle East and downstream production to support huge demand coming out of China and India. In addition, there is a trend to move downstream production capabilities closer to upstream, to reduce transportation costs. Trusted partner To address these challenges and successfully develop their business, energy companies are relying increasingly on partners with demonstrated industry expertise. The energy sector is looking to logistics providers specialized in the industry to gain access to technology and talent, and as a means of cutting costs and focusing more effectively on their core priorities. These partners are also expected to proactively engage in the design and planning of logistics for major new projects. For many energy companies, their biggest challenge is having confidence in effective coordination and delivery to expectations, with transparency on what s happening on a day-to-day basis. They want to be able to know where any item, component or part is at any given point in time, anywhere in the world from their orders to suppliers through to their deliveries to customers and contractors. They also want their supply chain flows to be better managed worldwide, including in remote areas, using control tower and other state-of-the-art information management capabilities. Sustainability is becoming another strategic imperative for the sector, and companies are increasingly looking to the supply chain to provide a greener footprint. In addition, one of the key tickets for entry into this space is safe operations, which means having robust safety programs and procedures in place. At the same time, as health, safety, security and environmental (HSSE) along with business ethics standards become evermore stringent, companies are making HSSE and compliance a top priority, and this applies to their partners and suppliers, as well.

6 Trends 6 The International Energy Agency expects energy demand to grow by one-third between 2010 and 2035, and most of this increase will come from emerging markets.

7 Sector Management 7 Tailor-Made Approach Energy is one of five strategic sectors along with Technology, Life Sciences & Healthcare, Automotive and Engineering & Manufacturing for which DHL has developed a tailored, cross-divisional sector management strategy. Abroad industry sector, energy is made up of a number of key subsectors, including upstream oil & gas, downstream oil & gas, energy mining, and power & utilities and renewables. DHL recognizes the unique supply chain needs and logistics challenges among the various segments of the energy sector, which is why it has developed propositions targeted to each of the main subsectors. The group s sector management strategy calls for closer cross-divisional collaboration on integrated supply chain management solutions. Its cross-divisional commitment to the energy market starts at the top, under the leadership of corporate board members from each of the DHL business units. The company s Energy Board brings together the DHL Express, DHL Global Forwarding, Freight (DGFF) and DHL Supply Chain (DSC) business units around one table to coordinate strategy for the industry. Moreover, this coordinated effort focuses on a number of specific customers representing each of the subsectors. >

8 Energy subsectors and their supply chain dynamics Sector Management 8 Exploration and Production Growing market subject to oil price fluctua tions. Remote locations, difficult to access. More complex and integrated projects. On time delivery of critical materials. Downstream Oil & Gas Refining and Distribution Vertical integration pursued by national oil companies. Shift in production to oil producing countries and growth markets. Pressure on margins, drive towards efficiencies. Direct distribution. Upstream Oil & Gas Energy subsectors Power & Utilities and Renewables Extraction and Processing High growth, highly fluctuating commodity prices. Remote, extended supply chains. Energy Mining Generation and Transmission Rapid expansion in emerging markets. Field logistics solutions for solar, smart meters and utility infrastructure. Improved engi neering efficiencies through logistics support. Full range and reach DHL is a global leader in integrated energy logistics, able to meet the energy industry s needs with its extensive network, capabilities and experience. The group provides the full range of logistics services across the supply chain to customers in the energy sector, from express document and oil-to-lab shipment, to capital project logistics, supply base management, up to rig move management and support. Its unique global reach allows it to work with energy companies anywhere in the world, from the Middle East and the central regions of Russia and the CIS countries, to the most remote oil and gas fields in the South China Sea, off the coast of Brazil or West Africa. Together with the Innovation Department of DHL, the energy sector team also works on new solutions to improve its customers supply chains. Oil & Gas Upstream Oil & gas projects in the upstream subsector are being affected by the rise in exploration costs. DHL is designing and implementing supply chain solutions for new capital projects and existing exploration and production facilities in order to reduce costs and increase efficiencies and productivity for its customers. A global footprint is essential for servicing the subsector and the group has specialist expertise in many parts of the world, such as rig move management in Oman or supply base management for the offshore oil industry in West Africa. It also helps the big players in the industry build out their infrastructure, by overseeing all of the dimensional, heavyweight and out-of-gauge materials required to build these plants and platforms, wherever they may be needed across the globe. In addition, DHL coordinates all in-bound materials movements (e.g., drilling mud chemicals, consumables, etc.) to ensure the productivity of rig operations once established. Oilfield service companies, too, recognize the value the logistics partner can bring, especially with the movement of consumable and spare parts. >

9 Sector Management 9 Energy cannot be created or destroyed, it can only be changed from one form to another. Albert Einstein

10 Sector Management 10 Precise maintenance, repair and operations (MRO) solutions are key to ensuring that engineers have the right materials at the right place and right time. The end-to-end MRO service offered by DHL can eliminate inefficiencies in the inbound flow of materials, supplies, equipment and information and lead to a significant reduction in overhead costs. Oil and gas drilling and service companies across the globe trust DHL to provide the most comprehensive resupply solutions essential to keeping both onshore and offshore projects running efficiently. Because of its expertise in resupply, DHL counts seven of the world s top ten oil field supply and drilling service companies among its satisfied customers. Furthermore, DHL understands that managing the efficient flow of staff and resources to and from offshore platforms, construction sites, drillships and floating production, storage and offloading vessels (FPSOs) is a complex task involving a wide range of services and multiple areas of expertise. Therefore, the group provides supply base management solutions, helping customers to maintain optimum inventory and supply levels to improve both on and offshore productivity and asset utilization. Downstream Oil & Gas Facing similar challenges, the downstream industry is relying on partners to source supplies from around the world, while streamlining the inbound flow of materials into new build projects or existing plants, to aid in construction, maintenance, repair and operations. This is an area where DHL has unique expertise, along with managing numerous international and local vendors. In addition, the group can add tremendous value to the outbound supply chain by integrating finished product packaging, storage, handling and distribution services into a truly end-to-end supply chain solution for a wide range of products, including solids, liquids or bulk. Whether the business involves processing, refining, production or distribution, DHL helps to optimize the supply chain and increase plant and staff productivity through ready access to supplies, while supporting the focus on health, safety, security and the environment (HSSE). Energy Mining Mining companies, too, face their own set of unique logistics challenges, with depleted reserves, stringent environmental restrictions, as well as rising operating costs, often due to remote operations lo cations, along with fluctuations in the external economic environment. As a result, logistics costs are rising. DHL combines mining sector competencies with industry-leading multimodal logistics services anywhere in the world, including in remote locations. This is backed up by a commitment to the most stringent HSSE and regulatory compliance principles. Power & Utilities and Renewables Whether building a new power station or nuclear reactor, or supporting field engineers in transmission and distribution activities, complex supply chains are a reality in the power & utilities and renewables subsector. > DHL Energy Subsector SOLUTIONS Oil & Gas Upstream FEED studies and logistics strategies Simulation modeling Capital project logistics Integrated supply chain management Supply base management Rig move management Time critical deliveries Consolidation and transport management Tool rotation Oil & Gas Downstream Lead logistics partner Inbound to operations Maintenance, repair and operations In-plant services Packaging, blending and drumming Bulk and packaged handling and distribution Inventory management and optimization Transport management Energy Mining Project consulting Capital logistics Crating and packing Inbound to operations Maintenance, repair and operations Site stock management Power & Utilities and Renewables Capital logistics for windmills and power stations Inventory management Maintenance, repair and operations Kitting Final configuration (smart meters) Field logistics solutions

11 Sector Management 11 While new capital projects and existing power, utilities, transmission and distribution facilities each have their own unique supply chain challenges, the need to get or keep equipment online is of paramount importance. Intensifying competition, complex regulations, and the drive for grid parity by renewables are all tightening profit margins. This has resulted in logistics and its associated costs becoming a focal point for many energy producers as they look for cost savings, greater efficiencies and new markets. A more efficient indirect materials supply chain can have a dramatic bottom line impact by increasing the utilization of a power & utilities company s engineers, reducing risk and mitigating downtime. Logistics forecasting, planning, packaging design and container and routing optimization are just some of the ways in which DHL can help reduce customers costs and make them more efficient. In addition, its extensive network in over 220 countries and territories means it can help customers access virtually any new market rapidly. With its proven solar, wind and other renewables industry expertise, DHL can provide the most cost-effective solutions for renewable energy companies, so they can make the most of opportunities across the globe and grow their business. The DHL energy team understands the specific requirements involved in delivering delicate technology, like solar components and products. This is supported by an array of advanced technology that allows customers to keep a constant check on temperature, humidity, shock alerts and location. The group s end-to-end solutions with a single point of contact offers customers peace of mind in reduced handling and increased visibility during the transportation of their products. On the wind side, from shipping nacelles, blades, towers or any other major wind turbine component halfway round the world, to ensuring that an urgent replacement part minimizes downtime of a turbine, DHL s dedicated global sector team has the insight, understands the sector s needs and is able to demonstrate best practice across the wind industry. By partnering with a global logistics firm that has local expertise in key wind, solar and other energy markets and that provides logistics solutions with full transparency, flexibility and reliability, customers can increase their speed to market and further grow their business. Capital Project Logistics & Transportation Within the energy sector, capital projects are typically: Large scale and highly complex Operationally difficult supply chains Fragmented contractual responsibilities Advantages of DHL for the capital projects market: Strong corporate and financial stability Legal entities in every region of the world Experienced team that understands requirements on an international, local and multi-functional level

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14 Energy Supply Chain 14 Case Study: Oil Production Company A Middle East-based oil company required a strategic partner to manage its country and global supply chain in support of oil exploration, drilling and pumping operations. Given a variety of logistical challenges specific to the upstream oil & gas subsector, DHL delivered a tailor-made solution to meet the customer s rigorous requirements, as detailed in the following case study. Customer Challenge This customer needed a partner that could provide: A skilled workforce to transfer support to its operations Systems-led visibility to improve planning and control An excellent HSSE record DHL Solution DHL provides a range of supply chain solutions to this customer, including: Land-based rig move coordination and execution Cargo clearance, consolidation and overland haulage Water and crude diesel haulage Cargo deliveries to well sites Industrial project management Customer Benefits Robust health, safety, security and environmental system and processes Rig move efficiency: Less management attention Delivery performance: Up to 30% reduction in transport costs Improved decision-making through better supply chain visibility DHL also provides a single point of contact via control tower, managing: Fleet of 470 and assets from four main contractors Vehicle optimization linked via SAP GPRS enabled fleet Bespoke planning tool MTL Conclusion Based on its industry expertise DHL was awarded a five-year contract, acting as a non-asset bearing partner, optimizing and managing new and existing logistics providers.

15 Strategic Advantage 15 Value Proposition DHL s main value proposition for the energy sector is that it can support the customers entire end-to-end supply chain with integrated solutions provided as one package. Health, Safety, Environmental and Regulatory Compliance H ealth, safety, security and environmental (HSSE) standards and regulatory compliance are business critical for the energy sector, and its partners and suppliers must have the same degree of commitment. HSSE is an area where DHL puts a strong emphasis and which clearly differentiates the group among the competition. Its safety strategy is anchored by an HSSE vision of Goal Zero the relentless pursuit of no harm to people and no signifi - cant incidents and an OHSAS-compliant HSSE management system. The company s approach is to nurture a self-sustaining HSSE culture via personal interventions, personal responsibility, and individual consequences. The group extends these principles to its subcontractors and suppliers, as well, and regularly monitors and assesses compliance. The company also maintains relationships for networking and sharing of HSSE best practices with customers from the chemical and energy industry. The group takes business ethics compliance equally seriously and has teams and mechanisms in place to ensure the highest standards of compliance, including with the Foreign Corrupt Practices Act (FCPA), U.K. Anti-Bribery Act and OECD Anti- Bribery Convention. Moreover, DHL invests in a variety of global compliance training programs covering conduct, corruption, competition and bribery, while all of its energy sector team members undergo rigorous mandatory compliance training annually. > HSSE Performance Improvement Strategy 1. Clear Procedures & Standards 2. Compliance with Critical Safety Rules 3. Behavioral Based Safety (BBS) 4. HSSE Risk Assessment & Mitigation

16 Strategic Advantage 16 Global Network As the world s leading provider of cross-border express, global forwarding, freight and contract logistics services, the company is able to provide end-to-end supply chain solutions across more than 220 countries and territories worldwide. Its global network encompasses over 4000 offices and more than 120,000 destinations, and it handles more than 1 billion shipments per year using more than 450 hubs, warehouses and terminals and 83,800 vehicles. In addition, the group is building up its global energy expertise in different geographies, along with regionally focused initiatives designed to support energy growth and capabilities. Furthermore, its commitment to follow customers and invest in new territories, combined with its local market knowledge and presence in all geographic regions make for a unique offering. > Global Reach, Local Knowledge Growing number of global Energy Centers Regionally focused initiatives designed to support energy growth and capability Commitment to follow customers and to invest in new territories Local market knowledge and presence in 220 countries/territories

17 Strategic Advantage 17 Reliability, Innovation and Simplicity of Solutions Thanks to its unwavering commitment to quality and reliability, DHL customers can count on improved project delivery, increased production, higher efficiency, faster material movement, and reduced operations costs. Notably, the company provides end-to-end multimodal transport management systems able to link vendors globally, along with quality management systems and innovative supply chain solutions tailored to the needs of the energy sector. What is more, a collaborative approach of listening and learning allows DHL to develop market-leading solutions that simplify the lives of customers. These include an integrated, one-stop-shop approach to providing logistics to the energy sector, experienced in-house specialist teams and equipment, a capability to offer specialist simulation modeling and transport engineering consultancy, and a comprehensive and unique portfolio of services. > Simpler, Smarter Solutions An integrated one-stop-shop approach providing energy sector logistics Dedicated global account managers supported by experienced specialist teams and equipment Capability to offer specialist simulation modeling and engineering consultancy Comprehensive and unique portfolio of services Energy Expertise The global community of DHL energy experts is dedicated to serving customers in the sector with industry competence. Its worldwide network of more than 450 specialists have particular competence in heavy lift, supply base management, rig move management, MRO, and load engineering. The group s energy expertise extends across all subsectors, from power & utilities and renewables, to energy mining, to oil & gas upstream and downstream. Furthermore, the energy sector team operates to the highest HSSE industry standards. Sector Know-How Worldwide network of more than 450 specialists and experts Competency in heavy lift, supply base management, rig move management, MRO, load engineering Subsector logistics expertise in renewable, nuclear power and energy mining Qualified energy industry experts in HSSE Sector specific trend knowledge and innovation background Maintenance, Repair and Operations For MRO, DHL s solution enables customers to identify, separate, understand and address each of the components of the total cost of ownership for MRO supplies. In this way, customers can better manage their indirect materials supply for maintenance, repair and operations to maximize time on tool and increase plant availability, while keeping costs down. See DHL s MRO webcast to learn more about this offering:

18 Innovation & Responsiveness 18 DHL Innovation Center the interaction and communication platform The DHL Energy Center Powered by Innovation is a showroom presenting the group s competencies in the energy sector, in partnership with the DHL Innovation Center, which showcases innovative solutions in the logistic branch Showroom of the DHL Innovation Center

19 Innovation & Responsiveness 19 DHL Energy Center Launches Presenting the big picture of integrated supply chain competence for the energy sector The DHL Energy Center, a new part of DHL s Innovation Center structure, which opened in September 2012 in Houston, provides visitors a close-up view of best practices and expertise along their value chain in the energy sector. The facility demonstrates the challenges and trends of the industry in combination with the logistics capabilities to cope with these. It showcases DHL s global capabilities as well as the group s cross-divisional commitment to provide end-to-end supply chain solutions tailored to the needs of energy com panies across the industry s subsectors, worldwide. In addition, it highlights what inno vation means for DHL and how it uses new technologies in the best interest of the industry, and features possible new energy solutions. With over 300 companies active in the field of oil and gas in Houston, this is an ideal location to facilitate customer dialogue and combine the visit with workshops. DHL continually strives for technological breakthroughs and operational improvements. The Energy Center therefore also presents innovations within this sector and it is linked with the DHL Innovation Center in Troisdorf, Germany, which exhibits innovative logistics solutions along the supply chain. The facility in Houston is structured with eight multimedia exhibition stations based on the value chain of an energy customer. These include stations focusing on exploration, extraction, production, distribution, LLP and control tower design, along with HSSE, compliance and sustainability. The DHL Energy Center presents a comprehensive picture of proven solutions and innovative research for complete capex and opex energy supply chains. Industry experts will guide the visitors through the exhibition area to discuss potential logistics solutions for supply chain processes within the energy sector. Visitors can also see first-hand examples nearby, such as DHL airport facilities, control tower and transport management systems. Through its control tower and lead logistics partner (LLP) solutions, DHL can offer improved control, visibility, risk management and integrated IT solutions. The Energy Center also refers to critical health, safety, security and environmental (HSSE) principles, and to sustainability, as well as compliance capabilities and policies. Energy Center Themes Exploration Extraction Production Distribution Lead Logistics Provider (LLP) HSSE, compliance, sustainability Innovation Contact us: [email protected]

20 Future Prospects 20 A GREENER FUTURE: MEETING TOMORROW S ENERGY DEMANDS When it comes to energy, the future looks green, with demand for solar, wind as well as hydropower geothermal, biomass, marine energy and other renewable sources expected to keep rising briskly.

21 Future Prospects 21 With the share of renewable energy anticipated to reach 18% by 2035, solar and wind will be especially strong growth areas. Solar energy holds particular promise, as technology improves efficiency and prices for components and panels continue to fall. Electric vehicles will also be an important driver in this move toward renewable energy, as advances in battery technology bring hybrid and all-electric cars and trucks into the mainstream. Not only is demand for renewables driven by the search for alternatives to finite carbon-based energy supplies, but environmental concerns and CO 2 emissions policies are also playing an ever-more important role in this market shift towards cleaner energy and enhanced efficiency. Some 90 countries, accounting for over 80% of global emissions and over 90% of the global economy, have pledged to reduce or limit their carbon emissions by 2020, in order to mitigate possible global warming. Scores of countries and regions already have emissions trading schemes operating or under development, including the European Union, China, Japan, India and California. And business is onboard, too, with more than two-thirds of companies indicating that concrete carbon reduction targets or plans are already in place, based on a survey of 1,800 business customers in the six key global markets of India, China, the U.S., Brazil, the U.K., and Germany. 1 Shades of Green in China China the world s biggest energy consumer and carbon emitter is also a major growth market in terms of demand for green energy, with government policy steering the country towards a lower-carbon future. According to the Economist Intelligence Unit (EIU) 2, China s share of renewable energy will rise from 13% in 2010 to over 16% by 2020, as its overall energy consumption expands significantly. The combination of the government s push to encourage the use of renewables and low-cost production in China is driving down the cost of deploying wind and solar in the country, and intensifying global competition in the sector. The growth of the renewable power industry in China, combined with the push by nations around the world to address climate change, will be the key drivers of the green energy economy for years to come. 1 Delivering Tomorrow: Towards Sustainable Logistics, Deutsche Post DHL, sustainable_logistics.html 2 A Greener Shade of Grey: A Special Report on Renewable Energy in China, Economist Intelligence Unit, May 2012 GoGreen Sustainability and reducing carbon emissions is a central aspect of how DHL does business. Under its GoGreen label, Deutsche Post DHL was the first logistics company to offer carbon-neutral shipping services, and to publicly commit to a clear-cut goal of improving the carbon efficiency of its own operations and those of its transportation subcontractors by 30% compared to 2007 levels by the year 2020.

22 Dialogue 22 Voice of the Customer We teamed up with a logistic company because we needed to reduce overall spending and cost of ownership while increasing our plant and personnel productivity. Oil sands producer in Northern Alberta As a leader in the energy distribution in Brazil, we need an efficient supply chain to support maintenance and repairs operations, in order to meet high safety standards and achieve governmental targets. A power company in Brazil

23 Dialogue 23 The remote locations of oil fields in our region mean that drilling and production operations have to be operating consistently and simultaneously across dozens of distant sites, often only accessible via harsh terrain. This is a significant challenge we face in our daily work. A major oil company in the Middle East IMPRINT Published by DP AG Charles-de-Gaulle-Str Bonn Represented by: Steve Harley, President DHL Energy Sector Silje Skogstad, SVP Global Media Relations Responsible for content: Gert van Dijck, Global Head Sector Strategy Paul King, Senior Director, Energy Solutions Editorial: Diane Rinas, Senior Communication Manager Website:

24 As one of the global leaders in integrated energy logistics, DHL offers safe and compliant solutions that bring value to energy companies by improving their productivity and increasing efficiency.