First Step: Have the patient describe the problem. 0 - Patient is not sure if the lights are behaving correctly:

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Tracy Stevenson
10 years ago
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1 Background: Number of patients: 150 patients Duration of individual patient monitoring: 12 months Total Duration: 24 months First Step: Have the patient describe the problem 0. Patient is not sure if the light are behaving correctly 1. No lights 2. White Circle glowing red 3. Cell Tower Connection Light is always blinking green 4. Data Sending Light blinking red 0 - Patient is not sure if the lights are behaving correctly: 0. Review the functioning of the lights with the patient: It is normal that when you plug in the Power Light and Cell Tower Connection Light will flash green for a few minutes as the Wireless Reader starts up. These lights will turn to continuous green after a few minutes.

Data Sending Light blinking red 0 - Patient is not sure if the lights are behaving correctly: 0.

2 It is normal that during small periods the Cell Tower Connection Light will flash green for some seconds during the day It is normal that when the MEMS is being downloaded the White Circle will flash Blue in a circular motion followed by the Cell Tower Connection Light flashing green and the Data Sending Light flashing blue. Once the data has been sent the Data Sending Light will turn off If an normal behavior is described: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Description of question Date of contact Wireless Reader and MEMS serial number 0.2. If an abnormal behavior is described: Ask to unplug from the power supply and wait for 5 seconds Plug the Wireless Reader to another power plug that the patient is sure is working Problem is resolved: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number

If an normal behavior is described: 0.1.1. Ask for the Wireless Reader and MEMS serial number 0.1.2. Use the helpdesk to pass the information to technical support 0.1.2.1. Description of question 0.1.2.2. Date of contact 0.

3 Problem persists: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number 1 - No lights: 1. Ask to unplug from the power supply and wait for 5 seconds 1.1. Plug the Wireless Reader to another power plug that the patient is sure is working Problem is resolved: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number Problem persists: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number

1.1. Problem is resolved: 1.1.1.1. Ask for the Wireless Reader and MEMS serial number 1.1.1.2. Use the helpdesk to pass the information to technical support 1.1.1.2.1. Type of error 1.1.1.2.2. Date of contact 1.

4 2 - White circle glowing red: 2. Ask to unplug from the power supply and wait for 5 seconds 2.1. Plug the Wireless Reader back to power supply 2.2. Read the MEMS again Problem is resolved: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number Problem persists: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number

2.1.2.3. Wireless Reader and MEMS serial number 2.2.2. Problem persists: 2.2.2.1. Ask for the Wireless Reader and MEMS serial number 2.2.2.2. Use the helpdesk to pass the information to technical support 2.

5 3 - Network light always blinking green: 3. Ask to unplug from the power 3.1. Plug the Wireless Reader to another power plug that the patient is sure is working and is located in an room with better cell network exposure Problem is resolved: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number Problem persists: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number

1. Problem is resolved: 3.1.1.1. Ask for the Wireless Reader and MEMS serial number 3.1.1.2. Use the helpdesk to pass the information to technical support 3.1.1.2.1. Type of error 3.1.1.2.2. Date of contact 3.

6 4 - Data communication light blinking red: 4. Ask to unplug from the power supply and wait for 5 seconds 4.1. Plug the Wireless Reader back to power supply 4.2. Read the MEMS again Problem is resolved: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number Problem persists: Ask for the Wireless Reader and MEMS serial number Use the helpdesk to pass the information to technical support Type of error Date of contact Wireless Reader and MEMS serial number

2.1.2.1. Type of error 4.2.1.2.2. Date of contact 4.2.1.2.3. Wireless Reader and MEMS serial number 4.2.2. Problem persists: 4.2.2.1. Ask for the Wireless Reader and MEMS serial number 4.

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