Strong clients challenge us to keep improving

Transcription

1 Services: Domestic Call Center Advance SMS Service ecourier Service Website Design & Development Social Media Marketing Office Address: SOFTCALL & NPC House-B-120, Road-7, Mohakhali DOHS Dhaka. Bangladesh

2 B2B Partner Strong clients challenge us to keep improving Inbound Project OUTBOUND / SMS PROJECT

3 About Softcall Bangladeshi consumers are expecting more value from the products and services being offered and are quickly adopting the communication channels made possible by advances in telecommunications. Companies are quickly learning that service is the key to attracting and maintaining customers, which leads to increased business and revenue. Softcall is a leading Contact Center company established in It is the Bangladeshi company with the longest experience in Domestic inbound and outbound contact center services. We are focused on building long term relationship with customer, delivering outstanding services to the final consumers. With a strong combination of powerful technology and highly trained personnel, we are able to compete in the global market, meeting the required standards by the industry. We try to improve a company s image, but also improve customer relationship. Softcall helps companies to learn about their clients, and with that knowledge learn how to serve them better, leading to an improved bottom line. About NPC Current Status of Softcall At present, Softcall is the market leader in Domestic call center in the country with its 50 seating capacity, call center service provider to different Multinationals and local corporate clients; such as SAMSUNG, Banglalion, NAVANA TOYOTA, GOLD GYM, Square Consumer, Hitachi, Krishi Bid Institute and many more.

4 Current Status of NPC NPC is having another 40 seats Domestic call centers are expandable as per requirements at any time. We are the primary contact point with customers in business operations, and serve as the means by which the organization creates a long-term relationship with individual customers and maintains customer satisfaction. We collect information is by analyzing call documentation data, or by directly presenting questions to the customer. Our PC is fully furnished backed with proper IT infrastructure, Power back-up, expertise in telesales & customer care services.

5 OUR POTENTIAL CUSTOMERS Our Potential Customers are those industries which require customer interface is based entirely on information availability. Such as: Banks/Insurance/Financial Services to provide services to the customer/ callers. Telecom services Companies providing customized and high value services IT products companies CUSTOMERS OUR POTENTIAL Tourism & Hotels etc. Government sector

6 Our Infrastructural Features At Softcall technology is an enabler of competitive advantage, and not just as a source of business. The various delivery channels include Voice, and other web-based services like live chat, co-browsing and integrated electronic fax. End-to-End IP based Hosted Contact Centre platform. Built-in redundancy providing high availability. High speed Internet connectivity 50 Seats Production Capacity Uninterrupted Power Supply through backup generator Features Infrastructural Our Security and Safety Compliances In house Training by master trainer Strong Network infrastructure Customized reporting process World class hardware and software setup

7 What we can do for you What we can do for you If you wish to get the most from your telephone campaign you can take our services because we try to improve a company s image, but also improve customer relationship. SOFTCALL can make the working of organizations more effective and transparent. A call to a customer service number can make you talk to agents across the globe.

8 Our Telemarketing takes the time and cost out of finding new customers or generating interest in your brand, product or service by taking the information directly to your customer Professionally presents your brand, product or services to potential customers our services? How can we help you by Outbound calling provides market research activities that can also produce leads Inbound calling provides a customer service opportunity that can later be converted into further lead generation or sales We are doing Telemarketing for customer satisfaction and often exceed the needs of the customer If you already have your customer data, you need someone to persistently and persuasively convert those leads into sales and Softcall is always here for you to do this service Our professional telesales agents are often required to convert difficult leads into sales

9 How Masking SMS can help your company It s a very effective system how you can reach your message to your customer. We can do it as a single or bulk. This service is not only time consuming but also very reasonable. This technology is very cost effective as compared to an average phone call. Day by day call centers have become the primary contact point with customers in business operations, and serve as the means by which the organization creates a long-term relationship with individual customers and maintains customer satisfaction. SOFTCALL help companies learn about their clients, and with that knowledge learn how to serve them better, leading to an improved bottom line. SMS Project: USSD service Branded sms

10 Domestic ecourier Service ecourier BD is a new kind of courier company born out of the frustration our founders experienced at the hands of traditional Dhaka same day courier companies.

11 Contact Biplob G Rahul Director, Marketing & PR SOFTCALL Mobile: [email protected] Office Address: SOFTCALL House-B-120, Road-7, Mohakhali DOHS Dhaka. Bangladesh Contact Number: [email protected] A sister concern of NP Communication