Best connections for your communications. virtuelle TK. Virtual telephone systems. Videokonferenz. byon vtk byon vacd. Future-proof call management

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1 Step-by-step into the cloud Virtual telephone systems virtuelle TK Integrating existing TC systems Videokonferenz Future-proof call management byon vtk byon vacd Best connections for your communications

2 Who benefits from byon vtk? For all mid-sized businesses, with or without branches and home offices, who wish to keep their telephony platform up-todate and adapted to their needs For companies looking to purchase a new telephone system For companies who don t want to worry about service and maintenance For companies looking for a flexible and attractive price model vtk The virtual telephone system with truly leading performance Grow with us into the future! With the byon vtk solution, we offer a telecommunications platform that adapts to the needs of our customers and grows with them. Voice communications are handled entirely through the byon cloud. For our customers, this means: no more telephone system on site, no maintenance effort and no compromises. The byon vtk introduces a wide range of capabilities and is equal in almost every way to a fully-fledged local hardware TC system. The benefits are not only low maintenance and resource requirements, but also effortless combinability with unified communications applications and ACD solutions. Communicate efficiently With its flexibility and modular function expansion capability, the byon vtk provides the optimal prerequisites for modern corporate communications. Given the flexible design, even the costs adapt to the company requirements and remain transparent and calculable, thanks to the port price model (per-workstation billing). Customers have the choice of whether they wish to call over classical IP telephones, softphones on the, or a combination of both.

3 Call management from the cloud Unified Communications UC vacd VKS vtk migration existing TK Video conferencing systems virtual telephone system Benefits of the byon vtk solution Work flexibly with different runtime models (1 month, 36 or 60 months / buy & lease) Individual workstation solutions thanks to modular functional design Maintenance and management by byon Stepwise migration into a futureproof communications solution Communicate independently of workstation Worldwide use allows high flexibility and productivity Always up to date thanks to central updates by byon Step-by-step into the cloud With our migration concept, you don t have to make the leap into the cloud immediately. byon supports you with your current telephony platform and helps you make it future-proof in manage able steps. When you are ready! Range of functions Full telephone system functionality Hardware telephones and soft clients possible Integration of mobile devices Combinable with byon vacd Focus on security The byon vtk is provided as a cloud service via German data centres located in Frankfurt am Main that are certified according to the highest standards ISO and ISO All systems are fail-safe with double redundancy. Should one vtk unit ever fail, another unit in the data centre will immediately take over. Should the entire data centre ever be unavailable, the system will be automatically rerouted to another centre. The byon redundancy concept thereby guarantees uninterrupted availability of the telephony platform. The vtk units are further more secured against outside access by firewalls. smartphone laptop SIP Trunk ISDN PMX byon vtk 1 firewall 1 redundancy UMTS / LTE WLAN byon computing centre 2 redundancy SIP Trunk Firewall 2 ISDN PMX byon vtk 1 firewall 1 ISO leased line via Public Net if necessary with VPN / MPLS ISO and ISO 9001 certified byon computing centre 1 redundancy xdsl MPLS byon vtk 2 firewall 2 xdsl smartphone laptop field service place of business branch office home office

4 Who benefits from byon vacd? Call, customer and contact centres Companies looking for a comprehensive platform for their call handling that adapts flexibly to their needs For companies who don t want to worry about service and support Companies who wish to be active across multiple sites vacd Call management from the cloud Calls that get through The byon vacd is a cross-site, cloud-based service optimum for all companies who value high-quality call handling. Integrating the byon vacd into existing infrastructures requires no investments in new hardware or software. The free scaling of the system and modular functional design allow excellent adaptation to the current needs in communication with customers. With the individually adaptable wallboard, team leaders, supervisors and administrators always have a clear view of what is happening and can respond to bottlenecks and process changes. The clear structure and simple menu layout grant byon vacd users quick access to all functions and settings. With the byon CTI client of the vacd, users who are mobile or working at a home office can also log into the ACD, make calls, and access presence information and unified communications functionalities. Optionally, caller information can also be displayed using a connection to the customer s CRM system. The byon vacd is available within a few days and our customers need not be concerned about service or support, since they are already included in the price.

5 ISDN PMX applikation byon computing centre 2 web firewall redundancy data base vacd ISDN PMX applikation byon computing centre 1 web firewall data base vacd smartphone laptop smartphone laptop call center field service place of business branch office Home Office byon vacd online demo For free demo access to the virtual byon ACD, visit our website byon.de/online-demo or call to make an appointment for a direct presentation at your premises. Flexible cost structure With the attractive port price model, customers pay only for what they use. For each user, a work station licence is set up that can be customized and expanded with several options. The workstation licence and booked options are charged by the month. That means companies remain flexible in organizing and using their customer service. Best availability The ACD s of the byon vacd are operated in German data centres and are secured by the byon security concept with double redundancy fail safety. Should one unit ever fail, then another immediately takes over operation, thereby ensuring high availability and low non-response rates. Functions (among others) Dynamic call distribution Multitenancy IVR menu Outbound dialler with campaign management Agent capability Overflow functions Quality monitoring Free seating CTI client Chat function Inbound and outbound statistics Multichannel (fax, SMS) and much more

6 Benefits of the combination of byon vtk and byon vacd Virtual telephone system with comprehensive integrated ACD functionality Always up to date with automatic, free updates High security with doubleredundant data centre connection Service & support from one source vtk vacd vtk + vacd The ideal combination for good communications A connection with potential The communication package comprising byon vtk and byon vacd can be optimally integrated into any company. Combining the two systems offers not only a comprehensive (tele)communications solution in the form of the virtual telephone system, but also comprehensive call management with efficient call handling and a significantly broader range of functions. byon accordingly offers an out-of-the-box TC solution that can be deployed quickly, flexibly and across multiple sites, allows extension setups, and offers the entire service and support from a single source. Regular updates for our high-performance products are available free of charge. The combination of byon vtk and byon vacd benefits not only call and contact centres, but also all companies to whom efficient customer communications and customer satisfaction are important. Common functions that allow self-service control of the telephone system via the ACD greatly simplify the handling. When creating a new user in the byon vacd, for instance, the corres ponding extension is automatically set up in the byon vtk. Both systems are optimally compatible with each other, making interface problems due to different providers a thing of the past.

7 Technical details byon vtk Technical details and functions VoIP-based Voice mail included Automatic updates included Infinitely scalable Integration of DECT and WLAN devices Presence information Switchboard VoIP protocols H.323 Version 5 SIP Version 2 compliant to RFC 3261 SIP over UDP, TCP, TLS, SIPS, RTP, SRTP, RTCP T.38 (Fax) Voice codecs G.711 A-law / µ-law G.729AB VAD, CNG Dynamic jitter buffering G.168 echo compensation Technical details byon vacd Routing options Best agent Skill-based routing VIP routing Origin-dependent routing IVR menu (with DTMF and/or ASR) Outbound dialler telephony with campaign management Last-agent routing Separation of voice and fax input Longest idle Agent capability Statistics Wallboard incl. service level per skill Management view Reports per channel (voice, fax, outbound), connection and call overview, itemised bill IVR statistics Call tagging Silent monitoring Overview of agent login times ACD statistics (overview per hour) with service-level analysis, averages, extremes Overview of call history (with tracepoints) Statistics as subscription System functions/design Dynamic call queue size Waiting time announcement Overflow functions Dynamic calendar Available agent check with alert Late connect Self-management of numbers including allocation to skills Self-management of skills incl. numerous settings Self-management of agents with free seating function Self-management of user control with rights management Multitenancy Self-management of recorded messages/playlists Agent functions CTI Call tagging Agent wallboard Free seating Different paused statuses Next status after current call Chat function Outbound preview dialler with follow-up Terminal status information by interface EVN statistics for inbound and outbound (with notification) Quality monitoring Call recording Quality check survey Silent monitoring with coaching function

8 Your personal contact Do you have any questions about our products, solutions or service, or would you like to try out one of our products? You can contact one of our contacts personally at any time for all questions and concerns and for competent advice. byon vtk Udo Thermer fon: byon vacd Holger Stippler fon: byon gmbh Solmsstraße Frankfurt am Main fon: fax: