Getting Ready For The Next Wave

Transcription

1 Getting Ready For The Next Wave

2 About Jesus C. Romero Head, Enterprise Business Group Began his career in telco in Globe Mackay Cable and Radio Corp Has held previous positions as Director for Business Services Sales & as Head of Wireline Data in Globe BS Electronics and Communications Engineering, De La Salle University

3 Globe Telecom: Who We Are, What We Do Globe Telecom is a full-service telecommunications provider in the Philippines, catering to more than 23.9 million mobile subscribers, 841,000 broadband subscribers and over 100,000 businesses. Partly owned by Singapore Telecom and Ayala Group of Companies Globe Business, its corporate arm, offers end-to-end corporate solutions from international and domestic voice and data services, to corporate and wholesale Internet access services, and segment specific solutions customized to the needs of vertical industries Globe has its own international gateways, cable landing stations, domestic fiber backhaul and a national access network (data, fiber, 3G/HSDPA, WiMAX). Globe is the only telecom in the Philippines who was awarded by the Metro Ethernet Forum (MEF) of the MEF 9 Certification

4 Globe s Support to the Industry Globe consistently supports industry orgs Business Processing Association of the Philippines Trade Missions General Membership Association Meeting, CEO Forums International Outsourcing Summit in October Contact Center Association of the Philippines International Contact Center Conference Golf events Various Government Agencies Commission on Communication and Information Technology (CICT) Board of Investments (BOI)

5 As IT-BPO companies expand, they need to find the right solutions that can help them sustain their growth Based on the recent news and trends, BPO & IT companies are actively looking at expanding to new, cost-efficient and talent abundant geographic locations locally. However, these companies need to ensure that wherever they go, they will have: The right people The right ICT infrastructure The business environment The flexibility to manage growth fluctuations

6 An IT-BPO Company s Major Investments Space Manpower Telco Infrastructure Hardware Data Center

7 However, these major investments come with risks High Cost Obsolescence Lack of scalability Need to adapt to growth fluctuations Reduced business focus Manage cost w/o sacrificing quality

8 Today, companies are constantly looking at how to best grow their business From one site. to multiple sites Makati City Quezon City Bacolod City Cagayan de Oro City

9 Today, companies are constantly looking at how to best grow their business From managing current costs to new solutions that allow them to control growing expenses

10 Globe has the capability to connect your sites, wherever you may locate in the country today E-Line Leased Line Headquarters Site 2 Whether you require point to point connection

11 Globe has the capability to connect your sites, wherever you may locate in the country today MPLS Site 2 Headquarters Site 3 or any-to-any connection Site 4

12 Globe Business can help you in managing current costs Our Direct Internet will ensure that you have high-speed, dedicated internet connectivity Headquarters

13 and find new solutions that allows you to control growing expenses Headquarters Our Burstable GIX offers dedicated Internet connectivity and double the Bandwidth burst from the CIR

14 Globe allows you to make use of managed products without buying your own Managed IP-PBX PBX IP Phones IP PBX Media Gateway Media Server IP Phones Makati City IP Phones Bacolod City Quezon City Cagayan De Oro

15 Globe allows you to make use of managed products without buying your own Hosted Contact Center Hosted Contact Center Company Agents Agents Go to new location +20 seats Hosted Provider Contact Center Platform Headquarters Hosted Provider Operations Group Monthly Recurring Charge (MRC) per seat One-Time Charge (OTC) initial setup fee

16 Globe allows you to make use of managed products without buying your own Managed Voice Services UK Australia -USA -Canada Total Cost:

17 IT-BPO companies need to ensure that their operations will run smoothly at any given time Disaster Recovery Seats Cebu Makati Davao Our Data Center Services will enable you to ensure that your business will run even during times of disaster

18 As your company grows, so should your people Quezon City Cagayan De Oro City Bacolod City

19 Employee Prepaid Plus Business Loop: Discounted call rates within company calling circle AMAX CE: web-based loading facility that can allow you to administer employee load spending while managing company spending Provide Employee Benefit - Employee enjoys communication allowance and means Discounted Call Rates & Expanded Corporate Communication - Your Corporate Business Loop will allow members of the company ecosystem to enjoy special rates Greater Control for Communication Spending The prepaid nature of the products provides the company with the control on communication spending per employee AMAX CE allows you to increase this control through the scheduling of loading the prepaid amount specified by the company Easier for HR to administer expenses

20 Case Study #1 BANK About the Company -Global contact center present in more than 4 countries worldwide -Currently has 3 sites in the Philippines -Has more than 8,000 employees Business Need -Need to create a communications program for the company employees -Large number of agents makes it a challenge to manage communication benefits -Required visible support from service provider

21 Case Study #1 BANK Globe s Solution -Alignment of new processes between the client & Globe for handyphone issuance, upgrade, etc -Deployment of Globe personnel to each site -Exclusive prepaid hotline for the company -Preference for company employees (thru company IDs) in Globe Business Centers Results -Satisfaction of higher management on results of the program -Increased requirement for unlimited SMS for all Globe & TM subscribers in the company -Recognition as one of the best IT-BPO employers in the country

22 Case Study #2 BANK About the Company -Captive call center for a global bank Business Need -Expect surge in voice traffic for 3 months -Long lead-time for installation of additional lines -Required early upfront investments -Wanted to avoid an IP-based deployment`

23 Case Study #2 BANK Globe s Solution -Installed MVS for the company -Accounts for the seasonality of the requirement with pay-per-use model -Highly scalable Results -Pay-per-use model allowed the company to maintain its profitability despite lean months -Scalability reduced service delivery time by as much as 25% -Excellent call quality and network availability

24 Case Study #3 BANK About the Company -Philippine-based Call Center -Major Client: Global Bank Business Need -New campaign expected to come in soon -Due to uncertainty of business, did not want to incur additional fixed costs -Poor experience with IP

25 Case Study #3 BANK Globe s Solution -Installed Managed Voice Service for the company -Scalability allows for short-lead time for installation -Pay-per-use allows them to accept surge in traffic without incurring fixed costs Results -Shorter delivery time for network setup and upgrade allowed the company to match the cost commitment to revenue growth -Provided for excellent call quality and network availability

26 Contact Us To learn more about our products & services: Jesus C. Romero Head, Enterprise Segments Phone: Mobile: