The Challenge of Facilitating Organization Culture. Timothy Chang Chief Executive Officer Mahkota Medical Centre

Transcription

1 The Challenge of Facilitating Organization Culture Timothy Chang Chief Executive Officer Mahkota Medical Centre

2 What is Organization Culture? Organization Culture, Schein 1985

3 What companies are the best examples of great organization culture? 1. Facebook Inc (Innovative and Risk Taking) 2. Microsoft (Aggressive) 3. The Ritz-Carlton (Detail-Oriented) 4. Best Buy Co., Inc (Outcome Oriented) 5. Ernst & Young (Team Oriented) 6. Starbucks (People Oriented)

4 How Organizational Culture Forms? Top Management Philosophy of Organization s Founders Selection Organization s Culture Socialization Chapter 9, Stephen P. Robbins & Nancy Langton, Organization Behavior, Third Canadian Edition. Copyright 2003 Pearson Education Canada Inc.

5 Keeping A Culture Alive Selection Identify and hire individuals who will fit in with the culture Top Management Senior management staff to establish and communicate the norms of the organization Socialization Organizations need to teach the culture to new employees Chapter 9, Stephen P. Robbins & Nancy Langton, Organization Behavior, Third Canadian Edition. Copyright 2003 Pearson Education Canada Inc.

6 A Socialization Model Productivity Pre-arrival Encounter Metamorphosis Commitment Turnover Chapter 9, Stephen P. Robbins & Nancy Langton, Organization Behavior, Third Canadian Edition. Copyright 2003 Pearson Education Canada Inc.

7 Case Study

8 Training Master Plan of MMC MANAGEMENT HOSPITAL OPERATION WORK MARKETING & BRAND DEVELOPMENT MMC TRAINING MASTER PLAN (NON CORE MODULES) ADMINISTRATIVE FINANCE CUSTOMER SERVICE, COMMUNICATION & INTERPERSONAL SKILLS IT & COMPUTER SYSTEM Your Health, Our Passion

9 How to Change Culture? Select, promote, and support employees who have new values that are sought. Have top-management people become positive role models, setting the tone through their behavior. Redesign socialization processes to align with the new values.

10 How to Change Culture? Change the reward system to encourage acceptance of a new set of values. Replace unwritten norms with formal rules and regulations that are tightly enforced. Shake up current subcultures through transfers, job rotation, and/or terminations.

11 Case Study Management Associate (MA) Program - Candidate is expected to undertake large amount of responsibilities and projects as assigned by senior management staff in a short period of time to allow an accelerated career progression. - Selected candidates will be trained for leadership position within the organization.

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13 CAREER PROGRESSION PATH OF MANAGEMENT ASSOCIATE Recruitment of new Management Associate candidates 2 months on job training (potential candidates to be posted to various departments) Selected candidates will then be trained for leadership position within the organization Selected candidates will proceed to next stage of MA Program

14 ULTIMATE OUTCOME OF MA PROGRAM - Candidates will be prepared for a Level of Management - Broad-based development addresses advanced competencies required for next level of organizational leadership Capability Management Talent Development + Leadership Development Organization Development

15 CONTINUOUS TRAINING & ON JOB TRAINING Training will be tailored to individual Been trained to improve workflow & performance at departmental level Attended healthcare or hospital management related courses / training Largely involved in the strategic plan of the hospital

16 Why Culture doesn t Change?

17 When Culture Can Change?

18 Summary and Implication Employees form an overall subjective perception of the organization based on such factors as degree of risk tolerance, team emphasis, and support of people. People s personalities tend to be stable over time, so too do strong cultures. This makes strong cultures difficult for managers to change.

19 Summary and Implication One of the more important managerial implications of organizational culture relates to selection decisions. An employee's performance depends to a considerable degree on knowing what he should or should not do.

20 Mahkota Medical Centre 3, Mahkota Melaka, Jalan Merdeka, Melaka. Hospital Main Lines : Accident & Emergency : Facsimile Transmission : info@mahkotamedical.com Website : Your Health, Our Passion