Communications software for the next generation enterprise

Transcription

1 Communications software for the next generation enterprise 400 TradeCenter, Suite 5900 Woburn MA, , USA Tel:

2 Our Solutions: IP Phone system Cloud PBX hosting Enterprise mobility Usage management Hospitality Contact center BYOD CRM Integration Disaster recovery Industries served: Solutions tailored for your needs Legal Government Construction Financial Retail Healthcare Education Vodia's unified communications software provides an all-in-one communications solution for your business that is scalable from 100 to tens of thousands of users. Complete with voice, presence, conferencing, contact center and more - along with remote and mobile access, your business can now fully benefit from the promise VoIP technology has to offer. Available in the cloud as SaaS, on-premise for hands-on control, or as a managed service where we run it for you, our innovative communications software provides a fully integrated telephony, contact center, conferencing and collaboration platform throughout the enterprise. 1

3 Business grade features A communications platform delivering features that go beyond the industry buzz words by actually adding a great value to your organization. Our robust array of features are designed to support your business processes and enhance the communication experience for your customers and employees. Simple licensing Future proof your investment through a cost effective application licensing model that eliminates costly hardware and sustains business growth. Expand your phone system capacity at any time to incorporate additional users and latest features by simply adding individual stand-alone licenses on top of your Vodia PBX license. The Complete IPPBX phone system Completely software based PBX For Windows, Linux and Mac Built in security Operating system independence Benefit from the operating system independent architecture of the Vodia PBX software by leveraging your inhouse know-how and competence with the operating system of your choice instead of learning a new platform from scratch. Openness A truly non-proprietary solution that allows you to seamlessly integrate a wide array of endpoints and applications including IP handsets, IP gateways, SIP trunks, CRM/ERP tools, Call accounting software, Call reporting tools and much more. 2

4 Multi-tenancy Serve multiple businesses through a single server eliminating dedicated resources per customer while making your life easier by consolidating system management and maintenance on a single platform. True Plug and Play Remotely manage all your customer end-points, including device configuration, firmware management and trouble shooting. Less time spent on-site, less engineer involvement, pain free deployments. The #1 PBX platform for hosting Full white labeling We will provide you with a rock solid platform along with a rich suite of business telephony features that you can deploy under your own brand name. You can focus on the marketing, sales and billing of your services and we'll take care of the rest! Go-to-market Accelerate your time to market by staying ahead of the curve. Our expertise and proven track record of enabling hundred of service providers go-to-market in no time is something you can count on when considering us for your service business. Unlimited SIP trunks Multi-tenancy True plug and play 3

5 Workforce optimization Intelligent call routing, IVR assistants, predictive dialing, call recording, agent priority and BLF are guaranteed to ramp up your service levels with no net change in staff. Optimize the utilization of your human resources while ensuring the shortest resolution times. Increased agility Maximize first-time resolution, close sales faster and reduce the risk of wait times, dropped calls and abandoned calls by making sure all customer calls are processed efficiently and routed to the most knowledgeable agent in the organization at all times. The agile contact center Agent mobility With the ability to integrate mobile and remote agents in the contact center, supervisors can monitor and manage the mobile workforce just as easily as the on-site agents. Remote agents mean a larger potential labor pool, 24/7 customer service, higher productivity and lower operational costs for the organization. Intelligent call routing Workforce optimization Agent coaching Knowledge agents and coaching Deliver a superior customer experience by ramping up the chances of first-call resolution of customer inquiries through live agent coaching. Identify and include external knowledge agents or supervisors in live customer calls to assist new agents or interns and drive the appropriate behavior. 4

6 Enhance interdepartmental coordination Improve interdepartmental coordination and decision making through enhanced user presence and call control functionality. Improve information sharing Foster a more innovative workplace through efficient information sharing across departments and business units. Bring your business processes up to speed, improve customer engagement and leverage operational effectiveness through a rich collaboration platform that's available organization wide. Collaboration made easy Save time on face-to-face meetings Increase productivity by enabling your teams to schedule conference calls from anywhere, at anytime. Drive down costs Reduce IT costs associated with disjointed communications and collaboration solutions by moving to a powerful communications platform with native enterprise collaboration functionality. Drive down travel costs, avoid hefty conferencing bills and other collaboration-related expenses. Drive down costs Save time on meetings Improve teamwork 5

7 Enable timelier decision making Improve coordination, enable quicker decision making and build a better business by providing your employees with the flexibility to communicate and collaborate with other employees, partners, suppliers and customers regardless of location and time. Remain competitive in your industry Maintain an edge over your competition by adopting the latest technology trends in a mobile enterprise. Enterprise Mobility Improve customer satisfaction Improve service levels and customer satisfaction by interacting with customers in real time whether in the office or on the road. With advanced find-me/follow-me functionality, you can be sure customers are directed to the most suitable agent even when they are not in the office. Boost productivity Boost the productivity of your organization by providing your employees with the independence and flexibility to stay connected to company communications from anywhere, anytime. Enable tele-worker support Improve customer satisfaction Boost organization productivity 6

8 Bring your own device IP phones, Softphones, Mobile Apps Plug and Play set up Anywhere connectivity Vendor neutrality Protect your business from overreliance on a single vendor by adopting a non-proprietary solution for your business communications needs. More options mean better prices, a better service and efficient use of existing resources. Lower costs Leverage your existing IP equipment and get your IT costs down by adopting an open platform that guarantees a long term continuity plan for your organization. Avoid dedicated equipment costs by seamlessly integrating your mobile users with your Vodia phone system and providing them access to the full feature set of the system from any location, at anytime and on the devices of their choice. Mobility Accelerate decision making by enabling your employees to communicate with others both inside and outside the organization more easily and more efficiently. Boost your workforce productivity and improve your organizational responsiveness through an open communications platform providing your employees with the ability to stay connected to company communications on the devices of their choice from anywhere. 7

9 Real-time reporting Get a "real-time" view of your collective company telecom data and gain a valuable insight into critical usage and performance metrics. Performance measurement Pinpoint calls to individual agents, departments, extensions or cost centers for greater accountability on performance and productivity. Corporate security Protect your organization against fraudulent and unauthorized calls by receiving alerts on unusual calling activity helping you crack down on network abuse and security break-ins. Usage management Expense control Gain visibility into your network to match usage with available system capacity, helping you optimize your network and maximize your ROI. Identify the optimum capacity for handling peak volume by analyzing trunk usage reports. Avoid over capacity by identifying and eliminating hidden costs associated with unused trunks. Save up to 10% or more on your overall telecom expenses. Real-time call reporting Fraud detection Cost control 8

10 10 reasons to choose Vodia Technological innovation A leading edge IP communications solution incorporating more than 10 years of technology leadership in IP-PBX software, call center solutions and cloud phone systems. Openness An open-standards based platform that puts you in total control of your endpoints by leveraging BYOD (Bring your own device). Simplicity A brilliantly simple architecture that is easy to learn and manage without having to deal with the intricacies of IP telephony or complex IT concepts. Mobility An integrated communications solution that guarantees workforce mobility and increased productivity by allowing your employees to stay connected at all times. Flexibility A completely software based solution ready to be deployed on-premise, on embedded devices or as a scalable cloud service. Collaboration A collaboration platform that can help improve staff efficiencies through rich collaboration functionality resulting in timelier decisions. Integration An standards based platform allowing rich application integration with supporting software solutions including CRM/ERP software, PMS and more. Contact Center An intelligent contact center solution that can help you enhance your customer experience and quality of service, optimize workflows, improve business processes and effectively control costs. Convergence A consolidated platform that significantly lowers the operational costs of IT by merging voice, data and messaging. Cloud ready A multi-tenant platform ideally suited for cloud telephony providers seeking a rapid go-tomarket solution guaranteeing scalability and a great user experience. 9

11 Vodia PBX features Standard features Unified Communications Security Call Redial Call Return Call Transfer Call Forwarding Transfer to Voic Call Park and Pickup Spam Calls Screening Hot Desking Dial-by-name Emergency calling Night number Music-on-hold Do Not Disturb Black/White Listing Call credit Call tagging Show Account Balance Wakeup Call Request Call Details Block Caller-ID Caller ID control Mobility Cell phone integration Find-me/Follow-me Virtual private assistant User web portal Queue monitoring Attendant Console Panel Simultaneous ring Presence Notifications Voic -to- Fax-to- Conference scheduling Click-to-call from web Agent Groups SMS notifications Busy Lamp Field (BLF) Call center Automatic call distribution Custom IVRs Auto Attendants Call Groups Queue management Usage management Call Recording Call Barge-in Call Teach Call Listen-in Remote management Automatic phone provisioning Firmware management Auto device detection in LAN Synchronize phones remotely Company logo provisioning Built-in DoS protection IP based Access control X.509 certificates Encrypted media (SRTP) Call data privacy (TLS) Trunks Unlimited SIP trunks Provider profiles Dialing rules Caller-ID control Rate configuration Network wide DID assignment Scalability and management Multi-tenancy Domain level access White labeling Call reporting Performance graphs Application integration Microsoft Outlook CRM support Hotel PMS module RESTful API ActiveSync for directory Google contacts 10

12 Contact us United States (HQ) 400 TradeCenter, Suite 5900 Woburn MA, , USA Tel: Australia 50 Lochville Street Wahroonga NSW 2076, Australia Tel: sales-au@vodia.com Hong Kong Unit 612B, 6/FL., Corporation Park 11 On Lai Street, Sha Tin New Territories, Hong Kong Tel: sales-hk@vodia.com France 6 Rue Simone Bigot Neuilly-Plaisance France Tel: sales-fr@vodia.com South Africa Block A, Equestria Gateway Park Furrow road, Equestria Pretoria, South Africa Tel: sales-sa@vodia.com China , Jing Mao Guo Ji Cheng Furong Road, Beijing Tongzhou District Beijing , China Tel: sales-cn@vodia.com vodia-networks-inc- +VodiaNetworksWoburn VodiaNetworks VodiaPBX 11