Specialty Retail Surveillance Solutions

Transcription

1 Specialty Retail Surveillance Solutions

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3 A MESSAGE FROM THE CEO At DTT, we focus on providing customers top-quality technology and unmatched support services. Historically, DTT focused specifically on restaurants and hospitality and has been able to offer solutions that cater directly to the markets we serve. Sam Naficy Founder/CEO As we scale all areas of operations, our efforts have broadened to include Specialty Retail. This includes convenience stores and smaller footprint retail stores. With 15 years of video surveillance and loss prevention experience, we are truly experts. We know that our solutions accommodate the unique operational needs of your industry and help you better manage locations. Our team of professionals is dedicated to your success. DTT s suite of Managed Services, the Enterprise Management portal, Loss Prevention specialists, and 24/7/365 Customer Support Help Desk are just a few of the items that set us apart from other vendors. Our total solution is key in driving valuable operational information to restaurant owners for immediate action. Because our focus has remained consistent on loss prevention and security for more than a decade, we have learned first-hand exactly what you need from a vendor and business partner. Simply stated, DTT delivers on our commitments to you and we stand behind our words. Each year we will continue to enhance our company to ensure that our clients achieve the highest possible return on their loss prevention investment. Since day one, I vowed to make a commitment to be the best vendor you have ever dealt with. I stand by that promise and look forward to many more years of success and business partnerships. I am so proud of our accomplishments thus far and very excited to see what lies ahead. 1

4 ABOUT DTT DTT, Inc. is America s leading provider of video surveillance systems and provides complete surveillance management solutions, including software, hardware, point-of-sale integration, professional video auditing services, consulting, and unmatched support. DTT employs a team of professionals across America to ensure the highest level of service and support to thousands of clients nationwide. DTT has equipped, serviced, and supported 35,000+ locations to date. Every day, software provided by DTT protects trillions of dollars in assets and oversees nearly 2 million employees. OUR MISSION To maintain our leadership position as an unparalleled provider of surveillance and video-based loss prevention solutions, while always delivering the best client experience possible. We make ONE commitment to you, to be the best vendor you have ever dealt with. We will make every effort to achieve this goal. Sam Naficy, Founder/CEO 2

5 SPECIALTY RETAIL: CONVENIENCE STORES AND SMALL BOX RETAIL THE SOLUTION OUR SOLUTION WILL HELP YOU: Protect the location. Ensure transaction integrity. Improve shrink management. Virtually manage all locations remotely from any computer or smart device. Validate that merchandise and advertising is properly displayed. Control labor expenses. Enhance customer service. Provide a safe environment for employees. Monitor the cleanliness of aisles, merchandise displays, and property exterior. Check overall workflow and verify appropriate levels of staffing. Significantly improve training....and much more. Reduce liability & worker s comp insurance. 3

6 Home / Loss Prevention Picture 1 Company Auditor Nelson Results Site No Audit Date 01/04/12 PTS EARNED 21 Street Address Audit Time 11:20 PTS POSSIBLE 32 City/State/Zip Score 65.6% The guard did not appear to check the customer's receipt upon exiting the store. Picture 3 Picture Speed of Service start time 20:41:13 See image 4. User Picture MANAGED SERVICES SUITE DTT s proactive system drives video directly to operators for immediate action. Whether the focus is on tighter cash or inventory controls, safety and security, theft deterrence, improved labor management, enterprise management, avoiding HR challenges, or enhancing the customer experience, DTT s solutions will significantly impact operations. DTT s capabilities provide owners with the widest selection of Managed Services available in the market! EXCEPTION-BASED REPORTING Predetermined high priority transactions and events sent directly to your . SMARTAUDIT REPORTS Professional audits conducted by DTT s trained specialists that provide an unbiased observation of your location and uncover potential operational, security, safety, and loss prevention issues. Q1 Q2 Q3 Q4 Q5 Question Answer Picture # Points Did the register counters and surrounding area appear clean No / 3 and presentable? Free of debris, hangers, go backs, etc. Did the shelves and racks appear to be fully stocked and Yes 10 2 / 2 faced? Did the floors appear to be clean? Free of merchandise, No 9 0 / 3 debris, totes, boxes, etc. Did employees appear to be in uniform and presentable, wearing their name tags? Did guards remain at their designated posts? Did all employees appear to be engaged in work related activities when not directly assisting customers? No drinking, eating, texting, smoking, etc. No 11 0 / 1 Yes 3 / 3 Q6 Did cashiers ring up customers in a timely manner? Yes / 3 Q7 Did all employees appear to accurately ring items being Yes / 5 OFFSITE STORAGE Recorded audio and video stored in an offsite location and made available in the event that DVR footage is lost or damaged. REMOTE INCIDENT SUPPORT AND ARCHIVING (RISA) CD burn of a particular incident sent overnight to the applicable party and admissible in the court of law. SYSTEM HEALTH CHECK A straightforward overview of your surveillance system health. In the event that a camera or DVR fails, you will be aware and can notify DTT personnel for immediate assistance. CASE MANAGEMENT TOOL Online portal where you can view and manage all of your Loss Prevention-related material including: SmartAudit End-of-Month Reports Cases and Investigations Tipline Submissions...and more My DTT: Lead Provider MyDTT - Loss Prevention v2.6 Home My Account Control Panel Help Logout TM SmartAudits Reports Tipline Case Management Background Checks TEMPERATURE CONTROL ALERTS Module that monitors the temperature inside coolers and freezers and sends a video alert if temperatures rise above your designated standard. EVENT LOG QUERIES Time-stamped log of various in-store events such as cash handling, deliveries, clock-ins and outs, and back door and safe openings. BACKGROUND CHECKS Discounted employee screening provided to DTT customers to guarantee that you know who you are hiring. TIPLINE Anonymous employee tipline service available for reporting concerns or to make suggestions about the workplace and/or co-workers. 4

7 POINT-OF-SALE POINT-OF-SALE (POS) INTEGRATION TCAMEL CRUSH BX K CUSTOMER ID VERIFIED 01/23/45 Prepay CA# Tax 0.33 Total CASH REG# 0002 CSH# 004 DR# 01 TRANS# Entering Safe Drop--Drawer Opened Safe Drop Ref# 4 REG# 0002 CSH# 004 DR# 01 TRAN# Capture POS transaction data and text overlay on surveillance video. Search archived text for any combination of key words, discounts, age-restricted sales, voids, refunds, etc. Flag suspicious transactions for immediate alert to management. Correlate POS line items with live video to see all POS transactions for each cash handler. Document specific instances to be stored separately for easy retrieval. Serial or parallel printer tap and direct integration to the POS server s journal files PCI Certification. VIDEO EXCEPTION REPORTING DTT: Lead Provider MyDTT - Portal My Home / Portal / Enterprise Query Recent Exceptions Browse By Date Recent Video Exceptions Home My Account Control Panel Help Logout User v2.7 Browse By Location Employee & Manager Meals + Custom Reports Reporting Group Event, Content, Device Go -1 $ Manager meal discount - $10.36 Quick Links: Employee Meal, Back Door Previous Next Showing Records 1-20 of 587 Steven Alan Primary DVR, Camera: 1 - July 18th 13 2:38pm Location Event Device Time Content Video Play 15% Exception Additional Discount POS $12.00 $4LnchPgm :27pm (Eastern) Subway ##### Video SPICY ITALfr -1 $ :18pm (Eastern) Subway ##### Exception POS :12pm (Eastern) McDonald s ##### Exception POS Customized reports with the critical information you need such as voids, refunds, discounts, $100 bills tendered, etc. Reports delivered daily with video of each incident embedded right in the :08pm (Eastern) Subway ##### Exception POS :56pm (Eastern) Subway ##### Exception POS :50pm (Eastern) McDonald s ##### Monitor Event Front Door :49pm (Eastern) Subway ##### Exception POS :49pm (Eastern) Subway ##### Exception POS :49pm (Eastern) McDonald s ##### Exception POS TUNA Br -1 $ DRK-21oz -1 $ Signal On - Module 1 $5FTJuly -1 $ AVOCADO-12-1 $ COOKIE -1 $ Audit high priority transactions quickly without searching through hours of footage! :46pm (Eastern) Subway ##### Exception POS :46pm (Eastern) Subway ##### Exception Problems Playing POS Video? :43pm (Eastern) Buona Beef ##### Monitor Event Back Door :40pm (Eastern) Rite Aid Exception Register 1 RST CHICK 6r -1 $ Subtotal ($14.88) Signal Off - Module 1 DRK-21oz 6r -1 $ Exceptions can also be viewed on the MyDTT portal :38pm (Eastern) Steven Alan Exception Register 2 Lrg TShirt -1 $ :34pm (Eastern) Circle K Exception POS1 DRK-12oz 6s -1 $

8 Audited: Oct 28, 03:13pm Created: Oct 31, 11:04am View Audit Audited: Oct 30, 05:02pm Created: Oct 31, 10:41pm View Audit Location: 1) CASH DRAWER/POS Audited: 4) BACKDOOR Oct 26, 11:39am Created: Oct 30, 12:03pm View Audit DVR: Audited: Oct 27, 09:47pm 5) CUSTOMER LINE Created: Oct 30, 11:11am View Audit Remote Login: 2) STOCK ROOM Re-Initialize Cameras: Viewing: Auto Rotate Pages: Cameras: 3) FRONT REGISTER 6) SIDE DINING AREA ENTERPRISE MANAGEMENT ON MyDTT, ENTERPRISE TOOLS ARE JUST A CLICK AWAY Revolutionize The Way You Manage Your Locations DTT: Lead Provider MyDTT - System He My v2.6 Home My Account Control Panel Help Logout User DTT: Lead Provider MyDTT - Audits Home / Portal / Support Support Tickets Survey Results System Health Location Map My Home / Loss Prevention / Audits v2.6 Dashboard SmartAudits My Audits Audit Questionnaires SmartAudits Search SmartAudits Concept: All Store: All Audits: All Date: Range: Last 30 Days Home My Account Control Panel Help Logout User DTT: Lead Provider of Surv MyDTT - Live View Home My Account Control Panel Help Logout User My v2.6 DTT: Lead Provider of Surv MyDTT - Portal Home / Live View / Sample Live View: Sample My Home / Portal Change Location Home My Account Control Panel Help Logout Trouble Playing Video? v2.6 Download Latest Video Player Software User Previous Next Sample Showing Records 1-4 of 91 Primary DVR Click Here Click Here Live - (Jump to Time) 30 Sec Total Cameras: 8 Viewing: 1-6 Enterprise Query SCREAM Live View Support Loss Prevention Sample #001 83% 77% 92% 80% Sample #002 Sample #003 Sample #004 1 New Message Recorded Video Search 2 Open Tickets 2 My Custom Views Drive Thru Registers DTT Home Account Control Panel Loss Prevention DTT White Papers DTT LP Library New Audit! New Audit! New Audit! New Audit! Home Account Control Panel Loss Prevention DTT White Papers DTT LP Library DTT 2013 DTT Home Account Control Panel Loss Prevention DTT White Papers DTT LP Library ONE-STOP-SHOP FOR ALL YOUR SURVEILLANCE NEEDS DTT Support Access Exception Reports and Audits System Health Check Video Footage (Live and Recorded) Case Management and Investigation Repository Employee Background Checks and Tipline ENTERPRISE QUERY Access all video exception reports. These predetermined, high priority transactions and events are updated every 15 minutes. All past reports will be available on MyDTT for easy reference. SCREAM Set up and manage your customer feedback tool. Here you can respond to or view messages, configure notification and location settings, and view message statistics for all locations/days. LIVE VIEW See a list of all of your stores along with links to all cameras at each location. From here you can also access DTT s remote view software. SUPPORT TICKETS/SYSTEM HEALTH Report an issue by creating a service ticket, follow up on any open tickets, and review content of closed tickets. On the System Health tab you can monitor the status of your entire surveillance system. LOSS PREVENTION View your SmartAudits, End-of-Month reports, Cases and Investigations. Chat with your LP auditor to learn more or request additional information. Also, view all tipline reports submitted from your crew. 6

9 DTT S OFFERING BUSINESS CONSULTING GROUP Unlimited training and operational consulting services to maximize return on technology investment. MANAGED SERVICES Intensive loss prevention capabilities for virtual management and inspections. DTT provides the widest selection of services for the retail space. NATIONWIDE SERVICE AND INSTALLATION DTT Certified Implementation Specialists manage all installations and service calls. SMARTAUDITS TM AND FORENSIC INVESTIGATIONS DTT LP specialists analyze and report on Loss Prevention and operations activity using recorded video, audio, and POS data. SYSTEM HEALTH CHECK A straightforward overview of your surveillance system health. In the event that a camera or DVR fails, you will be aware and can notify DTT personnel for immediate assistance. UNMATCHED WARRANTY ON TECHNOLOGY Industry leading warranty on all hardware throughout subscription period. FREE ADVANCE EXCHANGE VIA GROUND SHIPPING ON ALL CAMERAS Replacement parts are dispatched immediately as needed. DTT ONSITE SERVICE FOR ALL SERVER HARDWARE ISSUES If there is an issue that our Technical Support team cannot resolve remotely, a technician will be dispatched to the location within 24 to 72 business hours. INDUSTRY LEADING WARRANTY Full warranty on all hardware throughout subscription period. 24/7/365 TECHNICAL SUPPORT US-based customer support center operating every hour of every day. 7

10 LOSS PREVENTION SERVICES ANALYZING AND MANAGING OPERATIONS DTT s Loss Prevention specialists analyze POS data to target suspicious transactions. They retrieve and review recorded video, audio, and POS data surrounding those transactions. While validating the transactions, operational, safety, security, speed of service, customer service, and productivity can be evaluated and reported on as well. This provides a comprehensive business improvement tool for your locations. SMARTAUDIT : Uncover and deter theft while improving your overall operation. Create a positive work atmosphere where expectations are clear and measured regularly. Take full advantage of your surveillance investment to generate greater ROI. Access information that can be useful for employee evaluation and training. SmartAudit is customizable to suit your business needs. All data is supported by time-stamped pictures and professional observations. TRANSACTIONAL FRAUD INVENTORY SHRINK CASH THEFT Identify unauthorized discounts using POS overlay. Manage inventory and identity theft. Review cash going into and out of the register. The employee appeared to apply an employee discount to the transaction. The customer did not appear to have a coupon. The clothing racks did appear to be well stocked at the time of the audit. Employee rolls up cash in hand then places cash in pocket. EMPLOYEE PRODUCTIVITY SECURITY SAFETY Keep track of employees and how they are making use of their time at work. Ensure crew members are following security measures to prevent damage or harm to employees or the store. Be confident that your staff is adhearing to safety procedures and not acting in any potentially hazardous manner. Employee texts on cellphone several times while on duty. The backdoor is left open and unattended after dark. There appeared to be several flattened boxes laying on the sales floor. Possible safety hazard. 8

11 FORENSIC INVESTIGATIONS: WHAT IS A FORENSIC INVESTIGATION? An in-depth exploration of a particular incident or event that takes place at a store. WHAT KIND OF INCIDENTS WOULD THIS SERVICE COVER? Forensic Investigations document incidents of any kind such as Fraud, Theft, Sexual Harassment, Slips and Falls, etc. WHAT S INCLUDED IN THE PACKAGE? In addition to a PDF copy of the investigation, you will receive a follow-up consultation from one of DTT s lead investigators. The investigator will walk you through the details of the report and answer any questions you may have. WHEN MIGHT IT BE VALUABLE TO MY ORGANIZATION? If an incident occurred that requires you to provide evidence for prosecutions or lawsuits, the Forensic Investigation will be a substantial asset to present to the authorities. TRIGGERS BACKDOOR Monitor unauthorized or afterhours backdoor activity. Make sure that product (and crew members) are not illicitly leaving your location. SAFE Closely monitor safe activity. Log all openings and till and cash quantity drops. OPERATIONAL EVENT LOG Review time-stamped logs of any predetermined processes/ procedures critical to your organization. Include events such as drawer pulls, shift changes, deliveries, temperature readings, clockins/outs, food preparation, etc. TEMPERATURE CONTROL Monitor temperatures inside your coolers and freezers and receive notification when they go above or below your designated standards. Reduce unnecessary energy costs by keeping temperatures in check. The Environmental Protection Agency s ENERGY STAR program found that the typical convenience store uses about 52.5 kilowatt hours per square foot per year. Refrigeration accounts for 38 percent of that, followed closely by heating, ventilation and air conditioning, and lighting. According to the NRF s 2013 ORC Survey, 9 out of 10 retailers were victims of Organized Retail Crime in the last year. Industry experts and law enforcement officials estimate that ORC costs retailers $30 billion each year. The Palm Springs Workplace Violence Research Institute said that every day, more than 16,000 threats are made in the workplace. More than 44,000 are harassed and almost 700 workers are attacked. Employers can become liable for medical and psychiatric care, workers' comp, higher insurance suits and higher turnover rates. 9

12 CAMERA PLACEMENT Well-placed cameras at your store ensure that you get the most out of your investment. Below is a sampling of the key areas that warrant coverage. The total number of cameras required will ultimately depend on the size of your store, as well as the layout. Identify Entrants at the Front Door Monitor the Back Door Review Safe Activity Ensure Safe Behavior is Practiced In/Out the Cooler Monitor Outdoor Activity Day/Night Search and View Suspicious Transactions at the POS TRANSACTION RECEIPT **************************************** 1 Monster Energy16zCn 7 Eleven pos 2 1 CRV 05T13 16:10:35 1 Red Bull Energy12zCn 3.29B 1 CRV 0.05B 2 Rockstar Energy16zCn 4.38T 2 CRV 0.10T 1 PRM Rockstar 2/$X.xx -1.38T TOTAL CRV 0.20 SUBTOTAL 9.08 SALES TAX ON TOTAL DUE 9.87 CASH 9.87 TRANSACTION RECEIPT **************************************** 1) Suit Jacket x1 Shorten - Normal $ ) Suit Jacket x1 Shorten Sleeves- With Vent $ ) Shirt x1 Shorten Sleeves- Original $ Payment Detail: Total Alterations: $95.80 Deposit: $0.00 Amount Due: $

13 HARDWARE DOME Universal low impact ceiling mount camera. BULLET CAMERA Lipstick size color camera. RECESSED DOME Flush mounted dome camera with pinhole lens. SMOKE DETECTOR Ceiling mount covert camera with pinhole lens. PROFESSIONAL BOX CAMERA Indoor mount with a variety of lens options. MOTION DETECTOR Wall mount covert camera with pinhole lens. FISH EYE CAMERA 1.3 megapixel IP camera with 360º view. VARIFOCAL DOME Dome camera with variable focal length and auto iris lens for special lighting needs. IMPACT RESISTANT DOME Varifocal dome camera with impact resistant housing. OUTDOOR PACKAGE Standard and Environmental Weather resistant camera housing with standard 1/3 box camera and varifocal lens options. Environmental package for colder climates. INFRARED LOW LIGHT Capable of zero to standard light application with 3.6mm lens. Also operates in low and high temperature environments (coolers). PTZ Full range indoor/outdoor pan, tilt and zoom. LONG RANGE INFRARED Day and night, weather resistant infrared camera with 100 focal range. 11

14 TESTIMONIALS Chris Zimmerman Gilligan Oil Company When I was introduced to DTT, it was not only the most convenient choice but also turned out to be a high-quality system that makes sense for my operation. Over the last few months, both the SmartAudit reports and MyDTT portal have become a critical part of my business. I can t be at every location at one time so I rely heavily on my team to run the operation on the ground. Having 40+ physical locations means I can only go to about two a day and I need to be sure that what I am pushing down from the top is working properly at the store level. Overall, I use the system to help me make better informed decisions that improve my business. DTT guides me in the right direction and lets me know if what I m doing as an operator is working or not. I use SmartAudits to ensure that our policies are being executed properly. The reports let us know what areas we need to work on and we have made significant changes/ improvements to our operation based on the feedback we have received from these reports. I appreciate that the DTT Loss Prevention department acts as my eyes and ears in the stores. When I notice that one employee is working while another is outside smoking I can make the decision as to whether or not two employees need to actually be on duty at that time. In the same way, if a manager complains about being understaffed, I can take a quick look and confirm based on how many customers are in line at any given time. C-stores are constantly worried about losing their liquor license, being fined, going to court, paying attorneys, etc. Alcohol and tobacco account for about 50% of sales so if one store violates any of these laws, authorities yank the liquor license. This is why DTT s SmartAudits are so critical. In our c-stores, our policy is to ID anyone who looks younger than 40 years old. For a period of time, every single SmartAudit showed that our employees were not adhering to this policy and only requesting IDs for customers who looked younger than 21 years of age. This led to us changing our procedure. Recently, the Police ran a sting operation and ended up congratulating us for our ID policy! Before DTT s SmartAudits we would not have passed this Investigation. I build my business around getting my staff to do what they re supposed to and running a clean operation. In order for a multi-unit operation to be successful, we have to have standards, enforce them constantly, and then confirm that they are in fact being enforced. We have a zero tolerance policy, this means that if an employee is caught stealing, whether a product or cash, we will terminate immediately. DTT helps us adhere to that policy. Almost every security vendor offers remote viewing but I don t just want a commodity; I want a service dedicated to my bottom line. DTT offers that. Preston Bartow Mickey Mart Food Stores We use the system mostly for spot checking things like customer service, theft (both internal and external), accidents, etc. I use it daily, as do our store supervisors and managers and even the owners occasionally. The system helps to keep employees on their toes. We often watch the stores live and will call to address concerns right on the spot, which really lets them know we are paying close attention. The SmartAudits are particularly helpful because they are easy to search through. They ve helped us to improve employee training and also catch some incidents of theft. Around 2 months ago I was able to uncover product theft at one of our c-store locations and the DTT system really played a critical role. I caught onto a cash shortage and upon review found that the store clerk was handing cigarettes out the window for free. We quickly provided the video footage to the police department and the employee was terminated and arrested. Overall, I find that the DTT system helps with Loss Prevention, protecting company assets and employee behavior. It s a tool that my team and I utilize every day. 12

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16 R SECURITY & SAFETY ANALYTICS DTT offers the exceptionally stable and highly reliable HP rp5800 Long Lifecycle desktop. The PC features a retail-hardened, space-saving design that is also energy efficient and environmentally friendly. Technology relevant today and beyond to help maximize your business results. DTT is a Microsoft Certified Gold Partner. DTT s proprietary software was certified on the Microsoft Operating System. DTT s commitment to software development using a Microsoft platform ensures product stability in the marketplace using tried and true deployment tools and techniques as we adhere to Microsoft s best practices. Vic Herrera, Chief Technology Officer, states, This is a great testament to our programming staff and our focus on standardizing with Microsoft s Platform. ECO-FRIENDLY Server North Main Street, Los Angeles, CA South Spencer Street, Las Vegas, NV 89119