Corporate Presentation

Transcription

1 Corporate Presentation

2 Agenda 2 About Clover Infotech Mission and Values Technology Service Mapping Service Offerings Application Services Enterprise Business Solution Application Development and Maintenance Infrastructure Management Service Storage and End User Service Network Management Clover s Engagement Model Clover Academy Alliances Why Clover Infotech?

3 About Clover Infotech 3 Founded in 1994, part of the Clover Group of companies operating in areas such as Realty and Infrastructure, Renewable Energy, and Transaction Systems An ISO certified company Mission to provide technology services to enterprise customers Successful partnership with Oracle, Microsoft and SAP Provides end-to-end support, development and deployment services in Oracle, Microsoft and IT Infrastructure Experience in managing enterprise customers for close to two decades in various verticals such as BFSI, Telecom, Manufacturing, Retail, Logistics & Shipping Offices in Mumbai, Pune, Chennai, Bengaluru, Gurgaon (Delhi NCR) & Singapore More than 150 clients, 600 consultants, 100 Application support engineers

4 4 Mission and Values Mission To be the leading provider of reliable and consistent technology services that enables our clients to achieve a competitive edge. Values Integrity Teamwork Innovation Commitment Excellence

5 Technology Service Mapping 5

6 Service Offerings 6 Application Services Consulting Implementation Support Resourcing Infrastructure Management Services Enterprise Business Solutions Application Development & Maintenance Storage and End User Services Network Management ERP/CRM (Oracle EBS, SAP) Application Development Application Maintenance & Support Database Management Services Operating System Services NOC Services DR Business Intelligence/Data Ware housing EAI/BPM Migration and upgrades High Availability Platform Migration Datacenter Management Big Data Custom App. Development Middleware Services Virtualization and Consolidation Application Infra Management Antivirus and Patch Management

7 Application Services Enterprise Business Solution 7 ERP/CRM (Oracle EBS, SAP) Big Data Business Intelligence/Data Ware housing

8 ERP (Oracle EBS) 8 Oracle EBS Core Competency Share industry best practices Enhance IT response to business needs BPR Consulting for ERP Functional Oracle EBS Implementation Post implementation support Technical Upgrades / reimplementation / migration Enhance business value Expertise to improve value Reporting needs / Business Intelligence Improve ROI

9 DBA Service Technical services ERP (Oracle EBS) 9 What We Do? Installation Maintenance adadmin/adpatch Cloning Backup and Discovery Health Check Performance Management Data Guard for DR/BCP RAC Database Upgrade Application / DB Upgrade ias Upgrade / Single Sign on On/Portal OS Platform Migration Node Splitting / Merging Data Life cycle Management Consulting Training and Documentation Apps Performance Tuning Forms Reports Discoverer Work Flow Java/JSP/ Self Service Interfaces / Integrations Data migration / conversion Customizations Standards and Compliance Consulting Training and Documentation

10 10 ERP (SAP) SAP Services Infrastructure Consulting Services - Hardware sizing - Platform migration - Database migration - Performance/ storage optimization - HA & DR implementation SAP Basis Admin Services Post Implementation Support Technical and Functional Kernel Upgrades

11 Business Intelligence/Data Warehousing 11 Full cycle implementations for Data Warehousing and Business Intelligence applications Expertise in Consulting, Blue Printing, Design, Implementation, Support and Enhancement, Migration services Expertise in SAP BusinessObjects, Oracle BI and OWB, Xcelsius, Microsoft BI etc. Considerable experience in a multi-vendor environment Clover CoE (Centre of Excellence) in the BI and DW R&D, Consulting and Implementation Consulting, architecture design and implementation of an OWB Data Warehouse and Oracle Business Intelligence solution on the Oracle BI platform. Implementation of an SAP Business Objects solution consisting of Web Intelligence reports and Xcelsius Dashboards. Complete support, maintenance and administration of SAP BusinessObjects solution consisting of 2000 Web Intelligence reports supporting 1800 users across India.

12 Big Data 12 What We Do? Big data Consultancy Splunk Analytics Hadoop implementation Oracle Big Data Integration Open Source Analytics Training and Support

13 13 Application Services Application Development & Maintenance Application Development Application Development and Maintenance Custom App. Development Application Maintenance & Support Migration and upgrades EAI/BPM Middleware Services

14 ADMS Offerings 14 Technology & Business Consulting Turnkey Project implementation Product implementation Onsite / Offsite Support Remote Support Desk Application Development &Maintenance Planning & Implementing IT Roadmap Business Process Consulting Application Architecture Design Enterprise Security Management Dedicated ODC Setup Project Management Service Delivery Domain Expertise Adopt International Best Practices Quality & Testing Services Functional / UAT Architecture Evaluation Cross Platform Testing Performance Testing Workflow & Analytics BPM - Consult, Align Product and Implement BI Consult, Align Product and Implement

15 Application Maintenance & Support 15 Maintenance & Support Features After warranty, product goes into Annual Maintenance contract Can be Onshore (at clients premises) or Offshore (at Clover office) Flexible Timings can be 24X7 or lower duration Shifts can be 1 to 3 per day SLA s can be worked out jointly Support Model Issues are classified into Levels 1 to 4 based on business criticality Client decides the criticality Response and resolution times are pre-decided as part of SLA s

16 Capabilities Across Technologies 16 LAYER Microsoft Java Oracle Others Front end ASP.NET 2.0 to 4.0 (C#, VB.NET), VB, ASP JAVA EE, (Core Java, JSP/Servlets, JSF, JMS) D2K (Forms and reports development and migration) Portals EIM/ ECM/ CMS/ DMS MS Sharepoint 2007/2010 WebLogic Portal WebCenter Reports SSRS Oracle Reports Moodle JasperReports, SAP Crystal Reports Middle Tier IIS, MS Biztalk, SunOne, Websphere Oracle 10gAS Databases MS SQL (T-SQL) Oracle (pl/sql), MySQL (SQL) Sybase-ASE (T-SQL), Teradata (SQL), SAS, PostgreSQL (pgsql) Business Intelligence SSIS BIRT OBI EE Plus Internet Authoring MS Visual Studio Eclipse SAP BO, IBM Cognos, SAS, Adobe Photoshop, Dreamweaver, Visual Age, HTML, CSS, javascript, jquery, Usability Principles OS Windows Servers / Desktop Android OEL RHEL, UNIX, AIX, ios

17 ADMS Modes of Engagement 17 Modes of Engagement ON - SITE Staff Augmentation - Augment team for onsite development or L1-L4 support on products, applications or Testing. Product Implementation Generally critical applications requiring close monitoring for which we provide onsite support. Custom Built Applications Project Management, Development and support of applications onsite. OFF SHORE Custom Built Applications - Project Management, Development and support of applications to meet technology demands Staff Augmentation - A strong techno functional team experienced in the client business domain and capable of addressing customer application development and support. An ODC center enables efficient development, maintenance and support of applications cost effectively

18 Enterprise Application Infrastructure 18 EAI (Enterprise Application Infra) Consulting Predictability of IT budgets Ease of adoption of new business process EAI Performance Management Easier adaption to changing business conditions Enable IT to focus on core business Applications Implementation Consulting Access to the enhanced skills base Increased level of support without additional staff Disaster Recovery Consulting & Implementation Reduce cost & risk by optimizing your EAI Enabling rapid business growth Study current Enterprise Application Infra (EAI) Recommend Roadmap to optimize EAI Work with internal IT team to create deployment architecture Align the Roadmap with IT strategy and Implementatio n Review Performance & Scalability on regular basis

19 Middleware 19 Consulting, Implementation & Migration System Study & Site Documentation Design & Implementation of Backup and Recovery strategies Middleware Security Analysis, Implementation Design of Middleware Performance Strategy Installation & Configuration of Middleware product Application deployment & Oracle Forms-Reports Migration Migration form Development to Production Performance Tuning & Support Performance Tuning of Middleware product Upgradation of Middleware product Troubleshooting of Middleware Product

20 Infrastructure Management Services 20 Database Management Services Operating System Services High Availability Platform Migration Virtualization and Consolidation Application Infra Management

21 Database Management Services 21 Expertise What We Do? IMPLEMENT INTEGRATE MANAGE Mission Critical Systems Performance Enhancement Backup Policies Security Enhancement Platform and Database Migration Design & Architecture Database Health Checkup Patch implementation Security Policy Performance tuning Backup & Recovery

22 Operating System Service 22 Virtualization Implementation Strategy Architecture Planning Testing and Prototyping Technology Consulting Clustering

23 Infrastructure Management Services 23 NOC Services Antivirus and Patch Management Disaster Recovery Datacenter Management

24 NOC Support 24 What we provide 24x7 network surveillance Performance monitoring Trouble ticket management Event management Incident Management Problem Management Guaranteed service levels (service assurance) Quality assurance Vendor Management Change Management Hardening & Compliance Service Improvement plan for resource & performance Optimization Network Security Asset Management Resources as per industry standards

25 Antivirus and Patch Management 25 What we provide Complete management, administration, troubleshooting and monitoring of Antivirus, patch and firmware management maintaining its integrity, health, capacity and availability on all servers, devices and end points computers where ever applicable Antivirus to be 95% up-to-date at any given point in time Patch management to be 95% up-to-date with the latest version at any given point in time Proactive notification in case of new virus detected or possible virus attack Maintaining the configurations of all desktops reporting to their respective primary and GUP servers Follow the Release Management Process and deploy OS patches and Security Patches Following ITIL best practices

26 Disaster Recovery 26 A robust DR plan must: Protect against potential threats Minimize disruption and operational losses Manage the recovery operation in an organized and effective manner Restore and build back confidence of investors, stakeholders and customers Manage brand image and reputation What we provide Strategic Consulting Monitoring and Management Deployment and Implementation

27 Allied Infrastructure Management Capabilities 27 Expertise What We Do? IMPLEMENT INTEGRATE MANAGE Mission Critical Systems Version Migrations Security Implementations Installation & Configuration Performance Enhancement Security Hardening Disaster Recovery Testing & Prototyping Architecture Planning Technology Consulting Knowledge Transfer

28 28 Clover s Engagement Model Clover Advantage TM Dedicated Onsite Consultant for Enterprise Infrastructure Clover Direct TM / E-direct Hybrid model wherein we provide our services remotely and our consultants visit the customer site as defined in the SLA Clover Connect TM Remote Consultant for SME Infrastructure through secure connectivity Clover On-demand On - demand consultants available to provide Database Management Services as and when required by client

29 Clover Academy (Creating skilled IT professionals) 29 Top notch training centre for up gradation & learning in Mumbai Best of the breed trainers for various technologies Well equipped and complete IT infrastructure for the trainees Dedicated HR team for soft skills training Successfully conducting 12 batches round the year with an overall turnover of around 150 trainees Various technologies covered under Clover Academy:» Oracle database administration» Oracle EBS database administration» Oracle EBS technical» Oracle EBS functional» Oracle PL/SQL developer» Java developer» Microsoft SQL server database administration» Microsoft SharePoint developer

30 Alliances 30

31 Why Clover Infotech? 31 Access to top Management 24x7 support infrastructure Best in class technology expertise Adherence to Service Level Agreement (SLA) Rich experience in BFSI segment Innovative and scalable solutions tailored to increase ROI