Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck

Size: px
Start display at page:

Download "Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck"

Transcription

1 Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck Topic: IT Consulting as a Catalyst of ITO The Pursuit of a Vague Synergy

2 Background and scope of the research Background of the research Consulting is a large (i.e., US$116 billion) and dynamic market at the high end of the overall IT services industry The consulting market is comple, with a variety of models and flavors, delivered by a large and diverse set of suppliers, ranging from IT services firms to technology product vendors to management consulting firms Historically, buyers and suppliers viewed the role of consulting in driving outsourcing contract very differently. Buyers realize that the outcomes or by-products of consulting may lead to a need for an outsourcing service, whereas suppliers maintained a premise that consulting engagements with buyers can lead to their subsequent winning of an outsourcing contract The scope of analysis includes Definition of the IT consulting market size, segments, and models Analysis of linkage between drivers of consulting and IT outsourcing Recommendations for buyers and suppliers to carve out a winning strategy 2

3 Table of contents Topic Background and scope 4 Summary of key messages 5 Overview of IT consulting 6 Summary 7 IT consulting taonomy 8 IT consulting market size 10 Buyer s view of the consulting-outsourcing linkage 11 Summary 12 Comple relationship of consulting and outsourcing 13 Buyer s view of the relationship 15 Supplier s view of the synergies between consulting and outsourcing 18 Summary 19 Supplier s philosophy towards consulting 20 Common supplier approaches to utilizing the linkage 24 Sources of consulting-outsourcing synergy disconnect 26 Summary 27 Factors driving indirect correlations 28 Root causes of consulting-outsourcing synergy disconnect 30 Recommendations for buyers and suppliers 32 Appendi 35 Glossary of terms 36 References 38 3 Page no.

4 Overview and abbreviated summary of key messages (page 1 of 2) This report eamines the purported linkage between consulting and IT outsourcing as ehibited by the IT services market. However, the linkage is comple and indirect. It can be beneficial for buyers through creation of downstream opportunity. Suppliers see the linkage and try to go after it through investment in consulting services. The report eamines how both parties deal with the linkage and elaborates on the best practices both buyers and suppliers should follow in a consulting and an outsourcing engagement. Some of the findings in this report, among others, are: Some of the findings in this report, among others, are: Overview of IT consulting IT consulting is a large and dynamic market within the IT services industry; it has multiple flavors and goes by multiple names We estimate that total consulting market is US$116 billion with package implementations driving nearly 40% of it Buyer s view of the consulting-outsourcing linkage The relationship between consulting and outsourcing is comple and therefore subject to interpretation A linkage between consulting and outsourcing leads to downstream opportunities for buyers. IT consulting is often a cathartic event for a buyer, enabling readiness for further transformation that may lead to outsourcing 4

5 Overview and abbreviated summary of key messages (page 2 of 2) Supplier s view of the synergies between consulting and outsourcing Suppliers realize that buyers ehibit this linkage and often try to leverage it, which is evident from ITO suppliers acquiring consulting companies or investing into building a consulting arm The most common notions we observe in supplier strategies are that business consulting increases chances of winning outsourcing deals and IT consulting leads to downstream outsourcing work. However, few suppliers have been successful in grabbing the purported benefits Sources of consultingoutsourcing synergy disconnect The consulting-outsourcing synergy disconnect is manifested in the fact that while consulting often leads to outsourcing within buyers, there is no evidence that suppliers with consulting units perform any better than those who don t have consulting units We can eplain this disconnect by lack of trust and conflict between the two models. Buyers and suppliers can take advantage of the evident synergies, provided they follow a set of rules 5

6 This study offers 4 distinct chapters providing a deep dive into key aspects of the ITO market; below are four charts to illustrate the depth of the report ILLUSTRATIVE IT Consulting Market Investments in consulting services IT consulting market 2008; US$ billion 100% = XX Bundling characteristics in ITO deals 2008; Number of deals Scope of the IT consulting deals 2008; Number of deals Others 100% = XX 100% = XX IT strategy consulting IT infrastructure consulting X% Package implementation (e.g., ERP services) Deals without consulting in scope Deals with consulting in scope BPO in scope Pure % consulting % IO and ADM in scope % % ADM in scope System integration Share of consulting in deal scope Acquisition of consulting companies by ITO suppliers Number of deals Recent announcement of growing consulting business organically Company A Company B Year Announcement EXAMPLES 2009 Company A opened a consulting academy in the United States to train front-line employees in consulting skills Company A announced plans to increase hiring into its growing consulting practice 2009 Company B restructured its consulting workforce into a dedicated consulting business, Company B Consulting company B aims to address emerging client needs through this move Comple linkage between consulting and outsourcing Consulting segment 1 Segment 1 Outcome 1 Outcome 2 2 Segment 2 Outcome 3 Outcome 4 Outcome 5 3 Segment 3 Outcome 6 Outcome 7 Outcome 8 4 Segment 4 Outcome 9 5 Segment 5 Outcome 10 Outcome 11 Low High Typical outcomes of consulting engagement ILLUSTRATIVE Likely linkage to outsourcing Source: Everest Research Institute (2010) 6

7 Appendi: Additional ITO research recommendations The following documents are recommended for additional insight on the topic covered in this Research Report. The recommended documents either provide additional details on the topic or complementary content which may be of interest 1. Reading the Alphabet Soup: SI, PI, ERP, Etc. The Changing Drivers Of IT Consulting (ERI R-0262); This joint project with Bernstein Research provides an understanding of the key drivers that influence the IT consulting market. It also provides detailed description of consulting market models and supplier landscape, with profiles of 15 leading suppliers of IT consulting 2. ITO Request for Information 2009 A Market Insights Report (ERI R-0373); 2009: The Everest ITO Request For Information (RFI) eercise was conducted in Q2, We analyzed a representative sample of responses from leading ITO suppliers. These included large multinational suppliers with headquarters in Europe, North America, and India For more information on this and other research published by the Everest Research Institute, please contact us: Ross Tisnovsky, Vice President: Shiraz Ritwik, Research Director: Soumit Banerjee, Senior Research Analyst: Everest Research Institute Two Galleria Tower Noel Road, Suite 2100 Dallas, TX Phone:

8 Get the answers today that lead to tomorrow s success Everest has the resources, eperience, and capabilities to provide companies with the strategic intelligence, analysis, and insight that are crucial to making the right decisions in today s outsourcing marketplace. With the vision of our leadership team, the personal commitment, and indeed, the passion of our professionals to deliver real value to our clients, our organization is unsurpassed in its ability to guide your company s future success. Everest Research Institute Two Galleria Tower Noel Road, Suite 2100 Dallas, TX U.S.A Everest Group 150 E., 52 nd Street, 16 th Floor New York, NY U.S.A Everest India Ground Floor, Tower A Unitech Business Park South City - I, Gurgaon National Capital Region India Everest Australasia 409a Wattletree Road East Malvern VIC 3145 Australia Everest Canada The Echange Tower 130 King Street West, Suite 1800 Toronto, ON Canada M5X 1E Everest UK 1 st Floor, Accurist House 44 Baker Street London, W1U 7AL United Kingdom Everest Netherlands & Continental Europe Atrium Building 3 rd Floor Strawinskylaan ZX Amsterdam Netherlands Everest Australia Level 6, 90 Mount Street North Sydney NSW 2060 Australia

Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap!

Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap! Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap! Background and scope of the research Background of the research

More information

Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March

Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March Background and scope of the research Background of the research Desktop virtualization

More information

Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck

Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Topic: Recruitment Process Outsourcing (RPO) Moving Beyond the Pioneer Stage Table of contents (page 1 of 3) Topic Page no. Background

More information

Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process

Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Background and methodology of the research Background of the research: The Procure-to-Pay

More information

Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment

Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment Background and scope of the research Background of the research

More information

Sample Supplier Profile: Procure-to- Pay (P2P)

Sample Supplier Profile: Procure-to- Pay (P2P) Sample Supplier Prile: Procure-- Pay (P2P) 2009 Procure--Pay (P2P) supplier prile Company A (page 1 2) Company prile: Company A is a global management consulting, technology services, outsourcing (both

More information

Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape

Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Background and scope of research Background of research The 10-year old multi-process global HRO 1 market

More information

Information Technology Outsourcing (ITO) Joint Market Update: September, 2007 Preview deck Topic: Role of Tools in Infrastructure Outsourcing

Information Technology Outsourcing (ITO) Joint Market Update: September, 2007 Preview deck Topic: Role of Tools in Infrastructure Outsourcing Information Technology Outsourcing (ITO) Joint Market Update: September, 2007 Preview deck Topic: Role of Tools in Infrastructure Outsourcing Copyright 2007, Everest Global, Inc. and Enterprise Management

More information

Topic: Raising the Bar to Sustain Momentum

Topic: Raising the Bar to Sustain Momentum Topic: Raising the Bar to Sustain Momentum Recruitment Process Outsourcing (RPO) Annual Report: February 2012 Preview Deck Our research offerings for global services Subscription information The full report

More information

Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany

Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Background, objective, and scope of the research This report examines outsourcing market

More information

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services

More information

Topic: Supply Chain Management (SCM) BPO Beyond

Topic: Supply Chain Management (SCM) BPO Beyond Topic: Supply Chain Management (SCM) BPO Beyond Procurement Outsourcing (PO) Procurement Outsourcing (PO) Market Report March 2013 Preview Deck Our research offerings for global services Subscription information

More information

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Healthcare Outsourcing Annual Report: July 2012 Preview Deck Our research offerings for global services Subscription information

More information

Topic: Managed Service Provider (MSP) Mastering the Winds of Change

Topic: Managed Service Provider (MSP) Mastering the Winds of Change Topic: Managed Service Provider () Mastering the Winds of Change Market Report: October 2013 Preview Deck Our research offerings for global services Subscription information The full report is included

More information

Topic: Enterprise Cloud Adoption Year 2012 in Review

Topic: Enterprise Cloud Adoption Year 2012 in Review Topic: Enterprise Cloud Adoption Year 2012 in Review Cloud Vista Market Report: February 2013 Preview Deck Our research offerings for global services Subscription information The full report is included

More information

Outsourcing Support Services Change Management Toolkit Preview Deck

Outsourcing Support Services Change Management Toolkit Preview Deck Outsourcing Support Services Management Toolkit Preview Deck Outsourcing Support Services (OSS) EG-PD-040 Management Toolkit Overview of toolkit Objective The change is designed to 1) assist the Buyer

More information

Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance

Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Market Report: June 2014 Preview Deck Our research

More information

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Contact Center Outsourcing (CCO) Annual Report: June 2014 Preview Deck Our research offerings for global

More information

Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management

Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Contact Center Outsourcing (CCO) Annual Report: July 2013 Preview Deck Our research offerings for global

More information

Topic: Serving the Cloud Moving Beyond Asset-Light Strategies

Topic: Serving the Cloud Moving Beyond Asset-Light Strategies Topic: Serving the Cloud Moving Beyond Asset-Light Strategies Cloud Vista Market Report: October 2012 Preview Deck Our research offerings for global services Subscription information This report is included

More information

Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013

Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Cloud Vista Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information This report is included

More information

Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code

Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information The full report

More information

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Healthcare & Life Sciences IT Market Report: July 2015 Preview Deck Our research

More information

Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East

Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Human Resources Outsourcing (HRO) Annual Report: May 2013 Executive Summary Our research offerings

More information

Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact

Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Finance and Accounting Outsourcing Market Report January 2013 Preview Deck Our research offerings for global services Subscription information

More information

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Healthcare & Life Sciences IT Market Report: September 2015 Preview deck Our research offerings

More information

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud Vista Market Report: July 2013 Preview Deck Our research offerings for global services Subscription information The

More information

Upcoming Contract Renewals Application Services

Upcoming Contract Renewals Application Services Upcoming Contract Renewals Application Services Application & Digital Services Market Report: March 2015 Preview Deck Our research offerings for global services Subscription information The full report

More information

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Market Report: February 2015 Preview Deck Our research offerings for global services Subscription information

More information

Topic: FAO Service Provider Profile Compendium

Topic: FAO Service Provider Profile Compendium Topic: FAO Service Provider Profile Compendium Finance and Accounting Outsourcing (FAO) Report: July 2012 Preview Deck Our research offerings for global services Subscription information The full report

More information

The FAO Market: Signaling Towards Maturity

The FAO Market: Signaling Towards Maturity The FAO Market: Signaling Towards Maturity Finance and Accounting Outsourcing (FAO) Annual Report: April 2012 Preview Deck Our research offerings for global services Subscription information This report

More information

IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier

IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Annual Report: November 2015 Preview Deck Our research offerings for

More information

Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015

Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Market Report: December 2015 Preview Deck Our research offerings for global services

More information

Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition

Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Finance and Accounting Outsourcing (FAO) Annual Report: May 2013 Executive

More information

EVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION

EVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION EVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION Everest Group passionately believes that management decisions need to be driven by facts and analytics, not speculation and

More information

Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium

Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Human Resources Outsourcing (HRO) Market Report: September 2015 Preview Deck Our research offerings for global services Market

More information

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Cloud and Infrastructure Services (CIS) Annual Report: July 2015 Preview Deck Our research offerings for global services

More information

2014 Global Outsourcing and Insourcing Survey results. Executive summary. Deloitte Consulting LLP May 2014

2014 Global Outsourcing and Insourcing Survey results. Executive summary. Deloitte Consulting LLP May 2014 2014 Global Outsourcing and Insourcing Survey results Executive summary Deloitte Consulting LLP May 2014 Deloitte s Global Outsourcing and Insourcing Survey provides insight into client executives plans

More information

Infrastructure Management Outsourcing

Infrastructure Management Outsourcing Infrastructure Management Outsourcing The Emergence, Adoption, and Growth of Infrastructure Management Outsourcing By Ross Tisnovsky, Vice President Amiya Kagalwala, Senior Consultant, Everest Research

More information

Banking BPO Service Provider Profile Compendium 2015

Banking BPO Service Provider Profile Compendium 2015 Banking BPO Service Provider Profile Compendium 2015 Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: November 2015 Preview Deck Our research offerings for global services Market

More information

RPO Market Dynamics and Key Trends. September 25, 2012

RPO Market Dynamics and Key Trends. September 25, 2012 RPO Market Dynamics and Key Trends September 25, 2012 Agenda Introduction RPO market Overview and key trends Relative assessment of ManpowerGroup s RPO capabilities Q&A Appendix Everest Group PEAK Matrix

More information

How to Optimize Your Shared-Services Center

How to Optimize Your Shared-Services Center 2010 How to optimize Your SHared-ServiceS center How to Optimize Your Shared-Services Center Companies are looking for the most effective use of their limited funds in improving performance value in shared-services

More information

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright

More information

IT Outsourcing in the Small and Medium Businesses

IT Outsourcing in the Small and Medium Businesses IT Outsourcing in the Small and Medium Businesses There is a Light at the End of the Tunnel By Ross Tisnovsky, Vice President Everest Research Institute 2006 Everest Research Institute. All Rights Reserved.

More information

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription

More information

Summer 2004. Outsourcing Survey Results. A Trestle Group Research Report 25% 35% 12% 14%

Summer 2004. Outsourcing Survey Results. A Trestle Group Research Report 25% 35% 12% 14% A Trestle Group Research Report 25% 35% 12% 14% Table of Contents INTRODUCTION TO THE SURVEY 3 About the Survey 3 About Trestle Group Research 3 OUTSOURCING TODAY 4 IT Outsourcing 4 BPO 5 Outsourcing Destinations-

More information

Fully invested in your future. Graduate Opportunities at LaSalle

Fully invested in your future. Graduate Opportunities at LaSalle Fully invested in your future Graduate Opportunities at LaSalle 2016 At LaSalle, we believe our people are our biggest asset. The continued development and career progression of our employees is of the

More information

Global IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March

Global IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March Global IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March April 2015 About global IT-BPO outsourcing deals analysis KPMG in India s Shared Services and Outsourcing Advisory (SSOA) practice

More information

Outsourcing Support Services Transition Management Toolkit Preview Deck

Outsourcing Support Services Transition Management Toolkit Preview Deck Outsourcing Support Services Management Toolkit Preview Deck Outsourcing Support Services (OSS) E-PD-031 Management Toolkit Overview of toolkit Objective The is a series of frameworks, tools, and templates

More information

Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation

Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation 2008 AN EVEREST GROUP WHITEPAPER Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation Over the Past Five Years, Companies Have Spent More Than 20 Billion with Major ERP

More information

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global

More information

The Role of Tools in IT Infrastructure Outsourcing

The Role of Tools in IT Infrastructure Outsourcing 2007 AN EVEREST RESEARCH INSTITUTE WHITEPAPER The Role of Tools in IT Infrastructure Outsourcing How Investments in Tools Can Create Competitive Advantage Ross Tisnovsky, VP Research Soumit Banerjee, Research

More information

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription information

More information

Key Market Trends, Drivers and Future Directions in the RPO Solutions Business

Key Market Trends, Drivers and Future Directions in the RPO Solutions Business Wednesday, March 14 2:00 pm Veranda C Concurrent Session: Strategy & New Opportunities Key Market Trends, Drivers and Future Directions in the RPO Solutions Business Moderator: Stephen Clancy, Director,

More information

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES HCL TECHNOLOGIES, LTD. (INDIA) IDC MARKETSCAPE

More information

Rackspace IT Industry Service Report

Rackspace IT Industry Service Report Rackspace IT Industry Service Report A study into the cost of poor IT customer service Rackspace IT Industry Service Report A study into the cost of poor IT customer service PAGE: 1 TABLE OF CONTENTS DESCRIPTION

More information

Best Practices: SELECTING A BPO SERVICE SUPPLIER. Introduction

Best Practices: SELECTING A BPO SERVICE SUPPLIER. Introduction AN EVEREST RESEARCH INSTITUTE WHITEPAPERINSIGHT. Best Practices: SELECTING A BPO SERVICE SUPPLIER By Phil Fersht, Vice President, Business Process Outsourcing Group, Everest Research Institute and Stephen

More information

Inside Outsourcing. Ron Walker, Vice President and Managing Director for EquaSiis Insights. Inside with: August 09

Inside Outsourcing. Ron Walker, Vice President and Managing Director for EquaSiis Insights. Inside with: August 09 August 09 Inside Outsourcing INTERVIEWED BY LARRY JANIS Ron Walker, Vice President and Managing Director for EquaSiis Insights EquaSiis provides software and services that improve the business support

More information

Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers

Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and

More information

Technology in Business Process Services (BPS) The Pecking Order

Technology in Business Process Services (BPS) The Pecking Order Technology in Business Process Services (BPS) The Pecking Order Market Report: August 2015 Preview Deck Our research offerings for global services Market Vista TM Global services tracking across functions,

More information

KEEPING ENERGY M&As ON TRACK WITH EARLY IT ENGAGEMENT

KEEPING ENERGY M&As ON TRACK WITH EARLY IT ENGAGEMENT www.wipro.com KEEPING ENERGY M&As ON TRACK WITH EARLY IT ENGAGEMENT Ramakrishna Avasarala Consultant, SAP- O&G COE Table of Contents 03 Abstract 03 Introduction: Role of IT in M&As 04 06 Key focus areas

More information

Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020)

Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020) Brochure More information from http://www.researchandmarkets.com/reports/3164949/ Customer Relationship Management (CRM) Analytics Global Market Analysis - Forecast (2014-2020) Description: The report

More information

The Future of Workforce Management and Buyer Perspectives

The Future of Workforce Management and Buyer Perspectives The Future of Workforce Management and Buyer Perspectives Bryan T. Peña, CCWP Vice President, Contingent Workforce Strategies and Research bpena@staffingindustry.com What is the future of work? 2015 by

More information

Global Learning Management System Market Analysis - Forecast (2014-2020)

Global Learning Management System Market Analysis - Forecast (2014-2020) Brochure More information from http://www.researchandmarkets.com/reports/3506494/ Global Learning Management System Market Analysis - Forecast (2014-2020) Description: This analysis is one of the most

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

Best Connected Software from Ireland

Best Connected Software from Ireland Best Connected Software from Ireland A strategy for development of the indigenous software industry 2009-2013 Irish Software a Modern Success Story Over the past thirty years, Ireland has built an international

More information

MSP & RPO Masterclass Ciett World Employment Conference Rome, 28 th May 2015

MSP & RPO Masterclass Ciett World Employment Conference Rome, 28 th May 2015 MSP & RPO Masterclass Ciett World Employment Conference Rome, 28 th May 2015 John Nurthen Executive Director Global Research jnurthen@staffingindustry.com Francesca Vassallo-Todaro Operations Development

More information

Automatic Data Processing, Inc. (ADP) - Financial and Strategic SWOT Analysis Review

Automatic Data Processing, Inc. (ADP) - Financial and Strategic SWOT Analysis Review Brochure More information from http://www.researchandmarkets.com/reports/1291212/ Automatic Data Processing, Inc. (ADP) - Financial and Strategic SWOT Analysis Review Description: Automatic Data Processing,

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

CLOUD: SHOW ME THE MONEY! Analyzing the Economic Case for Enterprise Cloud Services

CLOUD: SHOW ME THE MONEY! Analyzing the Economic Case for Enterprise Cloud Services CLOUD: SHOW ME THE MONEY! Analyzing the Economic Case for Enterprise Cloud Services Challenges in analyzing cloud infrastructure economics Radically altered mixes of resources and operating expenses Pricing

More information

Karina Fernandez-Stark

Karina Fernandez-Stark OFFSHORE SERVICES GLOBAL VALUE CHAIN Karina Fernandez-Stark Center on Globalization, Governance & Competitiveness (CGGC) Duke University Conferencia Deslocalización de servicios y cadenas globales de valor:

More information

Telco Multi-Play and Content Strategies

Telco Multi-Play and Content Strategies THOUGHT LEADERSHIP Telco Multi-Play and Content Strategies APR 2016 Declan Lonergan, VP, Research As telecom operators extend their convergence strategies and launch multi-play landline/mobile/tv services,

More information

Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage

Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage Retail Analytics & Merchandise Planning System (RAMP) Smarter Retailing from Professional Advantage When it comes to merchandise planning, many retailers are restricted by a lack of timely and accurate

More information

One Manufacturer : Harmonization Strategies for Global Companies

One Manufacturer : Harmonization Strategies for Global Companies Manufacturing the way we see it One Manufacturer : Harmonization Strategies for Global Companies How to Align Enterprise Architecture with Corporate Strategy Recently we have seen many global manufacturers

More information

DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE

DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE SOUTH AFRICA S PROPOSITION FOR CONTACT CENTRE BPO BUSINESS PROCESS OFFSHORING We speak your language A leader in Contact Centre 5 of the top 10 global voice companies

More information

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality. itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing

More information

Boosting Sales Through Business Intelligence & Predictive Analytics

Boosting Sales Through Business Intelligence & Predictive Analytics Boosting Sales Through Business Intelligence & Predictive Analytics A Whitepaper More and more telecom operators have started to realize that so as to grow their business in a fiercely competitive market,

More information

Recruitment Process Outsourcing Market Segment: Overall

Recruitment Process Outsourcing Market Segment: Overall NEAT EVALUATION FOR CIELO: Recruitment Process Outsourcing Market Segment: Overall This document presents Cielo with the NelsonHall NEAT vendor evaluation for Recruitment Process Outsourcing (Overall market

More information

ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING

ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING Spend Shifts to Emerging Markets; Captives Reassessed By Jim Routzong, Director, Manufacturing Vertical www.isg-one.com INTRODUCTION The Engineering Services

More information

CONSULTING SERVICES Business & technology consulting and managed services

CONSULTING SERVICES Business & technology consulting and managed services CONSULTING SERVICES Business & technology consulting and managed services SUNGARD CONSULTING SERVICES Leveraging global delivery to help drive operational efficiency while reducing IT cost Companies face

More information

2016 Trends in Cloud and IT Services Markets

2016 Trends in Cloud and IT Services Markets PREVIEW 2016 Trends in Cloud and IT Services Markets DEC 2015 William Fellows, Research Vice President Owen Rogers, Research Director Agatha Poon, Research Manager Katy Ring, Research Director Cloud transformation

More information

Overall global demand for HR Outsourcing services is strong and growing. From a

Overall global demand for HR Outsourcing services is strong and growing. From a New Research from Part of the Consulting Service Line Research Series Overall global demand for HR Outsourcing services is strong and growing. From a 2006 base of $27 billion, the global market is forecasted

More information

Cleaning House: Managing IT Assets. Delana Nading, Contract Administration Manager, EFH Dan Bryan, Managing Director, Alsbridge

Cleaning House: Managing IT Assets. Delana Nading, Contract Administration Manager, EFH Dan Bryan, Managing Director, Alsbridge Cleaning House: Managing IT Assets Delana Nading, Contract Administration Manager, EFH Dan Bryan, Managing Director, Alsbridge Agenda EFH Case Study Background EFH Approach Realized Savings 2013-2015 Alsbridge

More information

Insurance company uses InstaCC to enhance collaboration and security, with minimal upfront costs

Insurance company uses InstaCC to enhance collaboration and security, with minimal upfront costs Insurance company uses InstaCC to enhance collaboration and security, with minimal upfront costs An www.tatacommunications.com Insurance company uses InstaCC to enhance collaboration and security, with

More information

Everest Group s PEAK Matrix for Independent Testing Services

Everest Group s PEAK Matrix for Independent Testing Services Everest Group s PEAK Matrix for Independent Testing Services Focus on Infosys August 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys

More information

Global Off Shoring and Outsourcing Market Dynamics

Global Off Shoring and Outsourcing Market Dynamics Global Off Shoring and Outsourcing Market Dynamics Tomas Volek, Accenture INSTRUCTIONS FOR USE OF THIS DOCUMENT IMPORTANT This presentation was created for the purpose of the Softcon conference in Bratislava

More information

Network Sourcing-The Running Game of Network Transformation Alsbridge Network Advisory-Client Sourcing Panel. October 22, 2015

Network Sourcing-The Running Game of Network Transformation Alsbridge Network Advisory-Client Sourcing Panel. October 22, 2015 Network Sourcing-The Running Game of Network Transformation Alsbridge Network Advisory-Client Sourcing Panel October 22, 2015 2 Introduction and Format Apria Kevin Kranser, Director of Procurement DTCC

More information

Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner s Perspective of BPO Generation 2.0

Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner s Perspective of BPO Generation 2.0 Leadership Perspective from Perot Systems Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner s Perspective of BPO Generation 2.0 The BPO Generation 2.0 model defines a more

More information

Multi-Process HR Outsourcing Market Segment: Overall

Multi-Process HR Outsourcing Market Segment: Overall NEAT EVALUATION FOR INFOSYS: Multi-Process HR Outsourcing Market Segment: Overall This document presents Infosys with the NelsonHall NEAT vendor evaluation for Multi- Process HR Outsourcing (Overall market

More information

Mitel. Powering connections

Mitel. Powering connections Mitel Powering connections TD Securities - Technology Care Investor Conference November 19, 2014 Safe Harbor Statement Forward Looking Statements Some of the statements in this presentation are forward-looking

More information

Remote Infrastructure Management

Remote Infrastructure Management Web Exchange Market Education Series Remote Infrastructure Management Ensure Value, Reduce Risk Presented by: Paul Schmidt Mike Slavin June 29, 2006 www.tpi.net Session Agenda Introductions and Stage Setting

More information

Integrated Business Video Services. Inter-Company Services

Integrated Business Video Services. Inter-Company Services Integrated Business Video Services InterCompany Services Cost Effective, Secure, RealTime Business Video Interactons between your business partners, customer & suppliers across locations Enabling decisionmaking

More information

European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010

European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010 A Research Report by EquaTerra European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010 Management Summary Get to what matters. Introduction Each year, EquaTerra undertakes an investigation

More information

Does consolidating multiple ERP systems make sense?

Does consolidating multiple ERP systems make sense? Does consolidating make sense? Many manufacturers run or multiple instances of one system as a result of past mergers and acquisitions; others choose to deliberately adopt different systems to meet compliance

More information

RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit

RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit Offshore Insights White Paper www.neoit.com November 2003 Issue 14 RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit More than half of the world's top 500 companies outsource

More information

WHITE PAPER IN THIS WHITE PAPER EXECUTIVE SUMMARY. Sponsored by: Salesforce. August 2015

WHITE PAPER IN THIS WHITE PAPER EXECUTIVE SUMMARY. Sponsored by: Salesforce. August 2015 WHITE PAPER The Salesforce Economy: How Salesforce, Its Ecosystem of Partners, and Its Customers Will Create More Than 1 Million Jobs and Add $272 Billion to Local Economies in the Next Four Years Sponsored

More information

Capitalizing on Change

Capitalizing on Change White paper Capitalizing on Change Capitalizing on Change One Network Enterprises www.onenetwork.com White paper Capitalizing on Change These big bang implementations take months and years to complete,

More information

Transparency Market Research

Transparency Market Research Transparency Market Research Subsea Manifolds Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2014-2020 Published Date 27-Feb-2015 81 Page Report Buy Now Request Sample Press

More information

Analytics strategies to improve corporate travel management

Analytics strategies to improve corporate travel management Analytics strategies to improve corporate travel management Innovative travel management companies (TMCs) are finding ways to apply analytics to improve and enhance the corporate customer experience. While

More information