Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment

Size: px
Start display at page:

Download "Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment"

Transcription

1 Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment

2 Background and scope of the research Background of the research Virtual Desktop Infrastructure (VDI) is getting considerable attention as an alternate desktop delivery mechanism Everest reached out to major multinational corporations (MNCs) and Indian suppliers serving the desktop market in North America to understand their VDI strategies. We analyzed their VDI capabilities along the key dimensions of their experience, size/scale, global capabilities and strategy We also developed a framework to analyze critical factors a supplier should incorporate to make its VDI strategy successful MNC suppliers appear to be better placed in providing VDI solutions than their Indian counterparts due to their history of desktop management, local presence, and domain knowledge of virtualization The scope of analysis includes Capability assessment of major suppliers in terms of providing VDI services in North America Profiles of major MNCs and Indian desktop management provider Analysis of desktop management and VDI strategies of suppliers 2

3 Table of contents Topic Page no. Section I: Methodology 4 Summary 5 Description of methodology 6 Key dimensions of assessment 7 Section II: Supplier assessment 9 Summary 10 Assessment of MNC suppliers 11 Assessment of Indian suppliers 12 Section III: Supplier profiles 13 Summary 14 Profiles 15 Section IV: VDI strategy critical success factors 34 Summary 35 Critical success factors 36 Appendix 38 3

4 Overview and abbreviated summary of key messages (page 1 of 2) This report is a subsequent effort to an earlier research piece on the VDI market. Major suppliers are assessed in this report based on their capabilities to serve large VDI buyers in the North American market. Everest developed a comprehensive framework within which these suppliers were assessed and given relative strengths. Various parameters such as experience in desktop management, virtualization technologies, depth of infrastructure services and VDI strategy going ahead, were analyzed to provide an overall score to each supplier. Key sections in the report are Methodology Everest reached out to major suppliers to understand their global delivery capabilities in desktop management, size and scale of their operations, view on the VDI market and their strategy to tap the market The outreach was followed with an interaction with each supplier to understand in more depth its offerings, strategy and future plans Different weights were assigned to various parameters including qualitative analyst insights on their strategy Supplier assessment The data gathered in the outreach was fed into a comprehensive framework to arrive at overall assessment of each supplier MNCs came out as more capable to provide VDI services to North American buyers due to their understanding of the virtualization landscape, competence in desktop management and their plans for the future 4

5 Overview and abbreviated summary of key messages (page 2 of 2) Supplier profiles We profiled all the major suppliers along the key dimensions of experience, size/scale, global capabilities and their strategy A comprehensive analysis was done leveraging Everest insights into the VDI market to comprehend suppliers inclination towards VDI market, its strategy and offerings The profile consists of their view on desktop virtualization in general and VDI in particular. It also discusses suppliers view on the desktop management tool market, global delivery and general desktop management VDI strategy- Critical success factors We developed a framework using which a supplier s VDI strategy can be evaluated and assessed The framework consists of elements such as focused offerings, modularization, platform agnosticism and alliances/partnerships, each having different relative weights 5

6 This study assesses major suppliers in terms of their capabilities to provide VDI services in North America VDI capability assessment framework Suppliers VDI capability assessment RFI and supplier interviews Everest analyst insights Everest proprietary database Public information Quantitative analysis Qualitative analysis Years of experience in infrastructure/desktop management Understanding of virtualization technologies Revenue from desktop management Virtual desktops supported Helpdesk calls handled Offshore/local implementation capabilities Market view and strategy for desktop virtualization Key industry alliances Recent infrastructure deals Large virtual desktop implementation Differentiating services Supplier capability assessment Suppliers Experience Size/scale Global capabilities Overall Supplier A ` ` ` Supplier B ` ` ` Supplier C ` ` Supplier J ` ` Illustrative profile of CSC Illustrative VDI market view and strategy of TCS CSC is an established player in datacenter management and virtualization Has deployed large VDI base for UK s NHS, covering 26,000 seats Has alliances with Citrix (CSC Dynamic Desktops) and Sun (CSC Anywhere Desktop) Key dimensions Global capabilities Achieves ~50% offshoring in desktop management Leverages its own service centers and partner network to provide desk-side support services Has significant local VDI implementation and delivery capabilities Supports over 250,000 virtual desktops (includes presentation virtualization, Citrix instances, terminal services etc.) Handles ~4,600 calls per day Desktop management Offerings Modularized service catalogs, factory model, etc. Strategy To focus on desktop as a managed service going forward and increase offshoring Transformational engagements for end-user computing leveraging consulting, technology, and innovation Desktop management service model Service scope Provides full desktop support services Sees more bundling of desktops with other infrastructure towers Delivery model Significant offshoring of 60-70% in desktop management; plans to increase it further Desktop virtualization Market view Believes that VDI along with application virtualization will gain traction Strategy Established a global VDI lab to test technologies, develop business cases, etc. Develop CoE (Centerof Excellence) for specific technologies to help customers evaluate and implement (already created CoE for Microsoft) Desktop management tools Market view Limitation of tools supporting vpro is a challenge Integration of various tools into one single platform makes a lot of sense Partnerships and alliances Partnerships/alliances with major tool vendors such as Microsoft, IBM, BMC, DELL, EMC, Cisco, etc. Source: Everest Research Institute (2010) 6

7 Appendix: Additional ITO research recommendations The following documents are recommended for additional insight on the topic covered in this Research Report. The recommended documents either provide additional details on the topic or complementary content which may be of interest 1. Desktop Virtualization A Cautious March (ERI R-0443); 2010: This report analyses desktop virtualization with more focus on VDI. Comprehensive business cases include analysis of ROI for virtualized versus traditional desktops, virtualized versus offshored/automated desktop set-up and up-front costs needed to develop a VDI ecosystem. Buyers concerns and strategies of top desktop management providers (MNCs and Indian) have been elaborated along with key dimensions of their divergence. The report also predicts the most likely scenario of VDI evolution 2. ITO Request for Information 2010 A Market Insights Report (ERI R-0427); 2010: This report analyses various key trends across global ITO market using data from major suppliers about their top ITO deals across Infrastructure outsourcing, ADM outsourcing and ITO bundling. The 19 participating suppliers represent MNCs having headquarters in North America and Europe as well as Indian suppliers. The analysis is segregated into various segments across buyer revenue, signing geography, industry segments, offshore/mnc suppliers and pricing models. Buyers and suppliers will get key insights into the trends of ITO markets For more information on this and other research published by the Everest Research Institute, please contact us: Ross Tisnovsky, Vice President: Chirajeet Sengupta, Research Director: Soumit Banerjee, Senior Research Analyst: Yugal Joshi, Senior Research Analyst: ITO Team: Everest Research Institute Two Galleria Tower Noel Road, Suite 2100 Dallas, TX Phone:

8 Everest Group leads clients from insight to action Contact us for more information about our consulting, research, and industry resources. Dallas (Corporate Headquarters) India New York Australasia Canada UK Netherlands & Continental Europe

Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March

Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March Background and scope of the research Background of the research Desktop virtualization

More information

Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck

Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck Topic: IT Consulting as a Catalyst of ITO The Pursuit of a Vague Synergy Background and scope of the research Background

More information

Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap!

Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap! Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap! Background and scope of the research Background of the research

More information

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud Vista Market Report: July 2013 Preview Deck Our research offerings for global services Subscription information The

More information

Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany

Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Background, objective, and scope of the research This report examines outsourcing market

More information

Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck

Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Topic: Recruitment Process Outsourcing (RPO) Moving Beyond the Pioneer Stage Table of contents (page 1 of 3) Topic Page no. Background

More information

Topic: Enterprise Cloud Adoption Year 2012 in Review

Topic: Enterprise Cloud Adoption Year 2012 in Review Topic: Enterprise Cloud Adoption Year 2012 in Review Cloud Vista Market Report: February 2013 Preview Deck Our research offerings for global services Subscription information The full report is included

More information

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Healthcare Outsourcing Annual Report: July 2012 Preview Deck Our research offerings for global services Subscription information

More information

Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013

Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Cloud Vista Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information This report is included

More information

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription

More information

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription information

More information

Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process

Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Background and methodology of the research Background of the research: The Procure-to-Pay

More information

Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance

Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Market Report: June 2014 Preview Deck Our research

More information

Topic: Serving the Cloud Moving Beyond Asset-Light Strategies

Topic: Serving the Cloud Moving Beyond Asset-Light Strategies Topic: Serving the Cloud Moving Beyond Asset-Light Strategies Cloud Vista Market Report: October 2012 Preview Deck Our research offerings for global services Subscription information This report is included

More information

Topic: Raising the Bar to Sustain Momentum

Topic: Raising the Bar to Sustain Momentum Topic: Raising the Bar to Sustain Momentum Recruitment Process Outsourcing (RPO) Annual Report: February 2012 Preview Deck Our research offerings for global services Subscription information The full report

More information

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Cloud and Infrastructure Services (CIS) Annual Report: July 2015 Preview Deck Our research offerings for global services

More information

Topic: Managed Service Provider (MSP) Mastering the Winds of Change

Topic: Managed Service Provider (MSP) Mastering the Winds of Change Topic: Managed Service Provider () Mastering the Winds of Change Market Report: October 2013 Preview Deck Our research offerings for global services Subscription information The full report is included

More information

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global

More information

Topic: Supply Chain Management (SCM) BPO Beyond

Topic: Supply Chain Management (SCM) BPO Beyond Topic: Supply Chain Management (SCM) BPO Beyond Procurement Outsourcing (PO) Procurement Outsourcing (PO) Market Report March 2013 Preview Deck Our research offerings for global services Subscription information

More information

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Contact Center Outsourcing (CCO) Annual Report: June 2014 Preview Deck Our research offerings for global

More information

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services

More information

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Healthcare & Life Sciences IT Market Report: September 2015 Preview deck Our research offerings

More information

Outsourcing Support Services Change Management Toolkit Preview Deck

Outsourcing Support Services Change Management Toolkit Preview Deck Outsourcing Support Services Management Toolkit Preview Deck Outsourcing Support Services (OSS) EG-PD-040 Management Toolkit Overview of toolkit Objective The change is designed to 1) assist the Buyer

More information

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Healthcare & Life Sciences IT Market Report: July 2015 Preview Deck Our research

More information

Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management

Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Contact Center Outsourcing (CCO) Annual Report: July 2013 Preview Deck Our research offerings for global

More information

Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East

Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Human Resources Outsourcing (HRO) Annual Report: May 2013 Executive Summary Our research offerings

More information

Topic: Everest Group PEAK Matrix TM for Infrastructure Services

Topic: Everest Group PEAK Matrix TM for Infrastructure Services Topic: Everest Group PEAK Matrix TM for Infrastructure Services Focus on Wipro Technologies January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Enterprise Cloud Adoption Role of Cloud in Global Services

Enterprise Cloud Adoption Role of Cloud in Global Services Enterprise Cloud Adoption Role of Cloud in Global Services Cloud Vista Report: May 2012 Our research offerings for global services Subscription information This report is included in the following subscription(s)

More information

Topic: FAO Service Provider Profile Compendium

Topic: FAO Service Provider Profile Compendium Topic: FAO Service Provider Profile Compendium Finance and Accounting Outsourcing (FAO) Report: July 2012 Preview Deck Our research offerings for global services Subscription information The full report

More information

Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code

Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information The full report

More information

Information Technology Outsourcing (ITO) Joint Market Update: September, 2007 Preview deck Topic: Role of Tools in Infrastructure Outsourcing

Information Technology Outsourcing (ITO) Joint Market Update: September, 2007 Preview deck Topic: Role of Tools in Infrastructure Outsourcing Information Technology Outsourcing (ITO) Joint Market Update: September, 2007 Preview deck Topic: Role of Tools in Infrastructure Outsourcing Copyright 2007, Everest Global, Inc. and Enterprise Management

More information

Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact

Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Finance and Accounting Outsourcing Market Report January 2013 Preview Deck Our research offerings for global services Subscription information

More information

IT Outsourcing in the Small and Medium Businesses

IT Outsourcing in the Small and Medium Businesses IT Outsourcing in the Small and Medium Businesses There is a Light at the End of the Tunnel By Ross Tisnovsky, Vice President Everest Research Institute 2006 Everest Research Institute. All Rights Reserved.

More information

Everest Group s PEAK Matrix for Independent Testing Services

Everest Group s PEAK Matrix for Independent Testing Services Everest Group s PEAK Matrix for Independent Testing Services Focus on Infosys August 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys

More information

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Market Report: February 2015 Preview Deck Our research offerings for global services Subscription information

More information

Everest Group PEAK Matrix for Enterprise Cloud Application Services

Everest Group PEAK Matrix for Enterprise Cloud Application Services Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier

IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Annual Report: November 2015 Preview Deck Our research offerings for

More information

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Wipro July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Wipro

More information

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright

More information

Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium

Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Human Resources Outsourcing (HRO) Market Report: September 2015 Preview Deck Our research offerings for global services Market

More information

Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape

Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Background and scope of research Background of research The 10-year old multi-process global HRO 1 market

More information

Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015

Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Market Report: December 2015 Preview Deck Our research offerings for global services

More information

Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition

Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Finance and Accounting Outsourcing (FAO) Annual Report: May 2013 Executive

More information

Upcoming Contract Renewals Application Services

Upcoming Contract Renewals Application Services Upcoming Contract Renewals Application Services Application & Digital Services Market Report: March 2015 Preview Deck Our research offerings for global services Subscription information The full report

More information

Infrastructure Management Outsourcing

Infrastructure Management Outsourcing Infrastructure Management Outsourcing The Emergence, Adoption, and Growth of Infrastructure Management Outsourcing By Ross Tisnovsky, Vice President Amiya Kagalwala, Senior Consultant, Everest Research

More information

Remote Infrastructure Management

Remote Infrastructure Management Web Exchange Market Education Series Remote Infrastructure Management Ensure Value, Reduce Risk Presented by: Paul Schmidt Mike Slavin June 29, 2006 www.tpi.net Session Agenda Introductions and Stage Setting

More information

Banking BPO Service Provider Profile Compendium 2015

Banking BPO Service Provider Profile Compendium 2015 Banking BPO Service Provider Profile Compendium 2015 Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: November 2015 Preview Deck Our research offerings for global services Market

More information

I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e s s A n a l y t i c s B P O S e r v i c e s 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e s s A n a l y t i c s B P O S e r v i c e s 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e

More information

The FAO Market: Signaling Towards Maturity

The FAO Market: Signaling Towards Maturity The FAO Market: Signaling Towards Maturity Finance and Accounting Outsourcing (FAO) Annual Report: April 2012 Preview Deck Our research offerings for global services Subscription information This report

More information

Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers

Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and

More information

How To Get A Better Desktop Management System

How To Get A Better Desktop Management System IDC MARKETSCAPE IDC MarketScape Excerpt: Worldwide Client Virtualization Software 2013 Vendor Assessment Brett Waldman Iris Feng THIS IDC MARKETSCAPE EXCERPT FEATURES: NCOMPUTING IDC MARKETSCAPE FIGURE

More information

TCS as a Digital Transformation Partner for European Customers

TCS as a Digital Transformation Partner for European Customers TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION

More information

IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment

IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment Heather Ashton THIS IDC MARKETSCAPE EXCERPT FEATURES: WIPRO IDC MARKETSCAPE FIGURE FIGURE

More information

RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit

RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit Offshore Insights White Paper www.neoit.com November 2003 Issue 14 RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit More than half of the world's top 500 companies outsource

More information

E X P E R I E N C E A B I L I T Y K N O W L E D G E

E X P E R I E N C E A B I L I T Y K N O W L E D G E GLOBAL PREVIEW P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Banking Business Process Outsourcing (BPO) Service Providers Assessment Analyst

More information

I N S I G H T. T C S ' s C l o u d S t r a t e g y i n E u r o p e I D C O P I N I O N. Mette Ahorlu

I N S I G H T. T C S ' s C l o u d S t r a t e g y i n E u r o p e I D C O P I N I O N. Mette Ahorlu IDC EMEA, 389 Chiswick High Road, London, W4 4AE, U.K. Tel.+44.20.8987.7100 www.idc.com I N S I G H T T C S ' s C l o u d S t r a t e g y i n E u r o p e Mette Ahorlu I D C O P I N I O N TCS is Europe's

More information

2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM

2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM 2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM Introduction and scope Everest Research recently released its latest PO Annual Report, which provides a comprehensive

More information

Cloud Management Platforms

Cloud Management Platforms 2012 AN EVEREST GROUP REPORT Cloud Management Platforms Spotlight on Cognizant Cloud360 Platform Ross Tisnovsky, Senior Vice President Chirajeet Sengupta, Practice Director Yugal Joshi, Senior Analyst

More information

The higher education user type market is expected to be the highest revenue generating component.

The higher education user type market is expected to be the highest revenue generating component. Telecom and IT 2014 CLOUD COMPUTING IN EDUCATION MARKET By Service Model (SaaS, PaaS, IaaS), by Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud, and Community Cloud), By User Type (K-12, Higher

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595

More information

Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers

Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

RPO Market Dynamics and Key Trends. September 25, 2012

RPO Market Dynamics and Key Trends. September 25, 2012 RPO Market Dynamics and Key Trends September 25, 2012 Agenda Introduction RPO market Overview and key trends Relative assessment of ManpowerGroup s RPO capabilities Q&A Appendix Everest Group PEAK Matrix

More information

Outsourcing Support Services Transition Management Toolkit Preview Deck

Outsourcing Support Services Transition Management Toolkit Preview Deck Outsourcing Support Services Management Toolkit Preview Deck Outsourcing Support Services (OSS) E-PD-031 Management Toolkit Overview of toolkit Objective The is a series of frameworks, tools, and templates

More information

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for Wipro. May 2014

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for Wipro. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services Excerpt for Wipro May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com

More information

Report Information. Global Green Data Center Market 2015-2019. Market overview of green data centers

Report Information. Global Green Data Center Market 2015-2019. Market overview of green data centers Report Information Global Green Data Center Market 2015-2019 Report / Search Code: WGR155710 Publish Date: 9 September, 2015 Report Price: 1-user PDF : $ 2500.0 1-5 User PDF : $ 3000.0 Enterprise PDF :

More information

Platform as a Service (PaaS) (Public, Private and Hybrid Cloud) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014-2020

Platform as a Service (PaaS) (Public, Private and Hybrid Cloud) Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014-2020 Brochure More information from http://www.researchandmarkets.com/reports/3060123/ Platform as a Service (PaaS) (Public, Private and Hybrid Cloud) Market - Global Industry Analysis, Size, Share, Growth,

More information

Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers

Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers Focus on Cognizant September 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and

More information

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment Adelaide O'Brien THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Worldwide Cloud Systems Management Software 2013 Vendor Shares

Worldwide Cloud Systems Management Software 2013 Vendor Shares COMPETITIVE ANALYSIS Worldwide Cloud Systems Management Software 2013 Vendor Shares Mary Johnston Turner IDC OPINION In 2013, the worldwide cloud systems management software competitive market showed very

More information

GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING

GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton

More information

PERFORMANCE Technologies A.E. June 2015

PERFORMANCE Technologies A.E. June 2015 PERFORMANCE Technologies A.E. June 2015 2 The Company PERFORMANCE TECHNOLOGIES S.A. is a specialist IT company with leadership position in highly prospective niche markets Provider of IT Solutions & Services

More information

Mortgage and Loan BPO

Mortgage and Loan BPO NEAT EVALUATION FOR TCS: Mortgage and Loan BPO Market Segment: Overall This document presents TCS with the NelsonHall NEAT vendor evaluation for Mortgage and Loan BPO (Overall market segment). It contains

More information

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers Authored by Phil Hassey: - Founder capioit March, 2013 Capture Share Report Asia Pacific Business Intelligence and

More information

The Role of Tools in IT Infrastructure Outsourcing

The Role of Tools in IT Infrastructure Outsourcing 2007 AN EVEREST RESEARCH INSTITUTE WHITEPAPER The Role of Tools in IT Infrastructure Outsourcing How Investments in Tools Can Create Competitive Advantage Ross Tisnovsky, VP Research Soumit Banerjee, Research

More information

Capture Share Report Global salesforce.com Systems Integration and Services Providers

Capture Share Report Global salesforce.com Systems Integration and Services Providers Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services

More information

Global Scheduling and Automation Software Market 2014-2018

Global Scheduling and Automation Software Market 2014-2018 Brochure More information from http://www.researchandmarkets.com/reports/3025939/ Global Scheduling and Automation Software Market 2014-2018 Description: About Scheduling and Automation Software Scheduling

More information

Cloud Managed Services Market by Services, by Deployment Type, by Organization Size, by Verticals, & by Regions - Global Forecast 2015-2020

Cloud Managed Services Market by Services, by Deployment Type, by Organization Size, by Verticals, & by Regions - Global Forecast 2015-2020 Brochure More information from http://www.researchandmarkets.com/reports/3262278/ Cloud Managed Services Market by Services, by Deployment Type, by Organization Size, by Verticals, & by Regions - Global

More information

IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment

IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment Capabilities Excerpt IDC ITMarketScape: Worldwide Telecom Service Provider 2015 Vendor Assessment Courtney Munroe THIS MARKETSCAPE EXCERPT FEATURES: NTT COMMUNICATIONS IDC ITMARKETSCAPE FIGURE FIGURE 1

More information

Life, Annuities and Pensions BPO

Life, Annuities and Pensions BPO NEAT EVALUATION FOR TCS: Life, Annuities and Pensions BPO Market Segment: Overall This document presents TCS with the NelsonHall NEAT vendor evaluation for Life, Annuities and Pensions BPO (Overall market

More information

Big Data and Business Analytics

Big Data and Business Analytics Servers and Virtualization Study: Wave 14 Big Data and Business Analytics This report captures IT professionals adoption plans, projected spending, vendor short-lists and considerations in decision-making

More information

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment Ali Zaidi Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment Adelaide O'Brien THIS IDC MARKETSCAPE EXCERPT FEATURES: IBM IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape U.S.

More information

SAMPLE PAGES Mobile Value-Added Services in Europe: Forces Driving and Inhibiting Enterprise MVAS for MNOs

SAMPLE PAGES Mobile Value-Added Services in Europe: Forces Driving and Inhibiting Enterprise MVAS for MNOs SAMPLE PAGES Mobile Value-Added Services in Europe: Forces Driving and Inhibiting Enterprise MVAS for MNOs Neha Sinha Analyst Sunil Kumar Verma Senior Analyst Daniel Ramos Practice Leader Single-user price:

More information

Offshoring Legal Services to India December 2005

Offshoring Legal Services to India December 2005 December 2005 Outsourcing to India: Beyond Call Centre series 1 Executive Summary With the maturing of offshoring, and increasing acceptance of India as a destination, a range of non-crm and non-transaction

More information

Global Telecom Cloud Billing Services - Market Research Report 2015-2019

Global Telecom Cloud Billing Services - Market Research Report 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3605220/ Global Telecom Cloud Billing Services - Market Research Report 2015-2019 Description: Market demand for real-time and online

More information

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment Adelaide O'Brien THIS IDC MARKETSCAPE EXCERPT FEATURES: HP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape U.S.

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e C l i e n t

More information

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for NTT Group. May 2014

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for NTT Group. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services Excerpt for NTT Group May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com

More information

Trends In Global Offshore Outsourcing: Growing Adoption Offers Opportunity For Some

Trends In Global Offshore Outsourcing: Growing Adoption Offers Opportunity For Some Trends In Global Offshore Outsourcing: Growing Adoption Offers Opportunity For Some Andrew Parker Vice President, Research Director Forrester Research Agenda Forrester s research approach Developed economies

More information

Global UC 2 0 System Integration Market 2015-2019

Global UC 2 0 System Integration Market 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3501315/ Global UC 2 0 System Integration Market 2015-2019 Description: About UC 2.0 services Enterprises focus on integrating their

More information

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment Courtney Munroe Melanie Posey THIS IDC MARKETSCAPE EXCERPT FEATURES: BT GLOBAL SERVICES IDC MARKETSCAPE FIGURE

More information

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers

Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Infosys July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by

More information

IDC MarketScape: Worldwide Cloud Professional Services 2016 Vendor Assessment

IDC MarketScape: Worldwide Cloud Professional Services 2016 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Cloud Professional Services 2016 Vendor Assessment Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: NTT DATA IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

IDC ITMarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment

IDC ITMarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment IDC ITMarketScape IDC ITMarketScape: Worldwide UCaaS Service Provider 2015 Vendor Assessment Amy Lind THIS IDC ITMARKETSCAPE EXCERPT FEATURES NTT Com IDC ITMARKETSCAPE FIGURE FIGURE 1 IDC ITMarketScape

More information

IDC MarketScape: EMEA Government IaaS Providers 2014 Vendor Analysis

IDC MarketScape: EMEA Government IaaS Providers 2014 Vendor Analysis IDC MarketScape IDC MarketScape: EMEA Government IaaS Providers 2014 Vendor Analysis Mukesh Chulani Massimiliano Claps THIS IDC MARKETSCAPE EXCERPT FEATURES AMAZON WEB SERVICES IDC MARKETSCAPE FIGURE FIGURE

More information

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: CHERWELL SOFTWARE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

TBR. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation

TBR. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation Author: Stuart Williams Director,

More information

Internet of Things (IoT) in Manufacturing Market by Software, Application, Platform, Service, & by Vertical - Global Forecast to 2020

Internet of Things (IoT) in Manufacturing Market by Software, Application, Platform, Service, & by Vertical - Global Forecast to 2020 Brochure More information from http://www.researchandmarkets.com/reports/3508914/ Internet of Things (IoT) in Manufacturing Market by Software, Application, Platform, Service, & by Vertical - Global Forecast

More information

IDC MarketScape: Worldwide Enterprise Performance Management Business Consulting Services 2014 Vendor Assessment

IDC MarketScape: Worldwide Enterprise Performance Management Business Consulting Services 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Enterprise Performance Management Business Consulting Services 2014 Vendor Assessment Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES: DELOITTE IDC MARKETSCAPE

More information

Managing Virtual Desktop Environments

Managing Virtual Desktop Environments Managing Virtual Desktop Environments Desktop virtualization can be extremely beneficial to a company's operating system environment. Yet while working through the virtualization planning process, IT professionals

More information