Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry
|
|
- Constance Atkinson
- 8 years ago
- Views:
Transcription
1 Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Healthcare Outsourcing Annual Report: July 2012 Preview Deck
2 Our research offerings for global services Subscription information This report is included in the following subscription(s) Healthcare In addition to published research, a subscription may include analyst inquiry, data cuts, and other services If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: info@everestgrp.com Market Vista Global services tracking across functions, sourcing models, locations, and service providers industry tracking reports also available Banking, financial services, insurance Procurement Human resources PricePoint Healthcare Information technology Recruitment process Service provider Intelligence Finance & accounting Cloud Vista Global sourcing Transaction Intelligence Custom research capabilities Benchmarking Pricing, delivery model, skill portfolio Peer analysis Scope, sourcing models, locations Locations Cost, skills, sustainability, portfolio Tracking services Service providers, locations, risk Other Market intelligence, service provider capabilities, technologies 2
3 Background and scope of the research Background of the research The healthcare industry has witnessed a rapid increase in IT and business process outsourcing adoption in recent years. Regulatory reform, consumerization of healthcare, market consolidation, and emergence of new technologies have accelerated outsourcing in the healthcare market. A number and variety of service providers have developed capabilities to cater to this growing market. With healthcare companies stepping up adoption of outsourced delivery, there is an uptick in demand for research and market intelligence on demand and supply trends in healthcare outsourcing across the three major market segments payer, provider, and life sciences. The need is more pronounced for the vertical-specific Applications Outsourcing (AO) function, where business challenges are driving greater adoption. Everest Group s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to IT AO in the healthcare vertical. In this report, we analyze current trends and the future outlook for large, multi-year AO relationships for the healthcare payer market. In addition, we identify the leading and upcoming service providers in this segment. We focus on: Trends in AO in the healthcare industry Market trends and activity for large AO relationships in the payer segment Healthcare payer AO service provider landscape leveraging the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix Drivers for change and future outlook for AO in the payer segment Implications for healthcare payer buyers and service providers Scope of this report Industry: Healthcare payer (public health plans, private health plans) Services: Large (TCV >US$25 million), multi-year (>three years), and annuity-based application outsourcing Geography: Global Sourcing model: Third-party AO transactions; excludes shared services or captives 3
4 This report provides an insight into current trends and the future outlook for large, multi-year AO relationships in the global healthcare payer sector Payer Private health plans Public health plans Life sciences Pharmaceuticals Medical devices Biotechnology Others 1 Healthcare Provider NOT EXHAUSTIVE Large health systems Standalone hospitals/clinics Pharmacists Physician practices Diagnostic labs Focus of report Services industry IT Infrastructure Outsourcing (IO) IT Application Outsourcing (AO) Business Process Outsourcing (BPO) Consulting Traditional IO Remote Infrastructure Management (RIM) Infrastructure Management Services (IMS) Cloud Applications development Applications maintenance Independent testing Package implementation ERP services Business intelligence / data warehousing BFSI-specific BPO HRO FAO PO Contact center Knowledge services IT strategy / operations consulting Business consulting Infrastructure consulting Infrastructure roll-outs This report analyzes IT AO in the payer vertical with a focus on large (TCV >US$25 million), annuity-based, and multi-year (>3 years) relationships 1 Includes healthcare data & information services, and medical products distribution 4
5 From a landscape of 30+ service providers, Everest Group assessed eight service providers for their capabilities in payer AO space on the Everest Group PEAK Matrix Service provider outreach (partial list) Service providers assessed on PEAK Matrix Criteria for inclusion in the assessment Success in large payer AO relationships, i.e., >US$25 million TCV >3 years relationship duration Active as of December 31, 2011 Everest Group s experience and RFI response Assessment based on: RFIs submitted by service providers 1 Everest Group Transactions Intelligence database Service provider disclosures and interviews Everest Group s interaction with healthcare payer buyers Other service providers analyzed in this report 1 Assessment for Accenture and IBM GS is based on Everest Group s proprietary Transaction Intelligence (TI) database, service providers disclosures, and Everest Group s interactions with healthcare payer buyers Source: Everest Group (2012) 5
6 Table of contents (page 1 of 2) Topic Page no. Section I: Introduction and overview 5 Section II: Key insights 15 Section III: Healthcare IT outsourcing market overview 20 Market size and growth 21 Overall healthcare ITO transaction trends 23 Transaction trends by segment 25 Geographic segments 25 Business segments: Healthcare Payer, Life Sciences, and Provider 26 Function segments: AO, IO, and bundled BPO 27 Section IV: Payer AO market overview 28 Payer AO transaction trends 30 Adoption trends for large-sized payer AO deals 31 Geography, payer type 31 AO subfunctions 32 Buyer size 33 Delivery location trends 34 Renewals 35 6
7 Table of contents (page 2 of 2) Topic Page no. Section V: Payer AO service provider landscape 36 PEAK Matrix for payer AO 41 Other payer AO service providers 42 Section VI: Emerging themes and future outlook in payer AO 46 Key growth themes 48 Implications for buyers 56 Implications for service providers 57 Appendix 58 Glossary of key terms 61 Research agenda 63 References 65 7
8 Overview and abbreviated summary of key messages The report provides an overview of the AO market for the healthcare payer subsegment. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, emerging themes, key areas of investment, and implications for key stakeholders. The reports also provide an introduction to the service provider landscape for the healthcare payer subsegment and a mapping of service providers on Everest Group s Performance Experience Ability Knowledge (PEAK) Matrix Some of the findings in this report, among others, are: Healthcare ITO market overview Payer AO market overview Emerging themes and implications The US$20 billion healthcare ITO market leads the global ITO market in terms of growth North America is the most active geography in healthcare ITO; healthcare provider segment accounts for over half of the transaction activity. Application outsourcing is included in the scope in over 60% of all healthcare ITO transactions Payer AO transaction activity peaked in , coinciding with the passage of the Patient Protection and Affordability Care Act in the United States Large transactions (>US$ 25 million in TCV) accounted for a significant portion of the payer AO activity during the last five years North America (primarily the United States) is the dominant market for large payer AO transactions; private health plans have adopted offshore outsourcing to a greater extent as compared to public health plans Offshore penetration in the payer services market is currently low, and presents an opportunity for future expansion. India is the preferred delivery location for AO in payer segment; China, the Philippines, and Latin America are emerging as newer low-cost locations Key themes driving IT services demand in the U.S.-healthcare payer market include regulatory reform, consumerization, claims transformation, convergence of information across healthcare entities, and consolidation and M&A Healthcare payer buyers and service providers need to align their strategies with the evolving healthcare eco-system 8
9 This study offers four distinct chapters providing a deep dive into key aspects of healthcare payer AO market; below are four charts to illustrate the depth of the report Healthcare ITO transaction volume 100% = Payer AO adoption levels Payer AO activity across various regions Based on number of transactions Provider 56% 58% 60% High Medium Low North America EMEA APAC Latin America Life sciences 24% 28% 29% Signing region Payer 20% 14% 11% Scope of contract Payer AO contract renewals TCV of contracts coming up for renewal ; US$ million Number of transactions Payer AO PEAK Matrix Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for large payer AO relationships Market success (Transaction activity) High Major Contenders HH EE GG Leaders AA DD CC BB Emerging Players Low Low Delivery capability High (Scale, scope, domain investments, and delivery footprint) FF Leader Major Contender Emerging Player Source: Everest Group (2012) 9
10 Healthcare outsourcing research agenda (page 1 of 2) Published Current Upcoming Topic Goals of the research Release date Report Card for the Indian IT Majors Pecking Order Analysis of the "WITCH" Group This report analyzes the pecking order of WITCH (Wipro, Infosys, TCS, Cognizant, and HCL) group in terms of financial performance, industry vertical performance, and geographic performance June-2012 IT AO in the Healthcare Payer Industry Service Provider Landscape IT AO in the Healthcare Payer Industry Annual Report This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the healthcare payer industry. It maps the leading service providers on the Everest Group PEAK Matrix and includes detailed profiles of these service providers. It also identifies other emerging service providers in the payer AO space This report provides an overview of the application outsourcing (AO) market for the healthcare payer industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, service provider landscape, emerging themes, key areas of investment, and implications for key stakeholders. The report also provides an introduction to the service provider landscape for the healthcare payer industry and a mapping of service providers on Everest Group s PEAK Matrix July-2012 July-2012 IT AO in the Life Sciences Industry Annual Report This report provides an overview of the application outsourcing (AO) market for the life sciences industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, service provider landscape, emerging themes, key areas of investment, and implications for key stakeholders. The report also provides an introduction to the service provider landscape for the life sciences industry and a mapping of service providers on Everest Group s PEAK Matrix Q
11 Healthcare outsourcing research agenda (page 2 of 2) Published Current Upcoming Topic Goals of the research Release date IT AO in the Life Sciences Industry Service Provider Landscape This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the life sciences industry. It maps the leading service providers on the Everest Group PEAK Matrix and includes detailed profiles of these service providers. It also identifies other emerging service providers in the life sciences AO space Q IT AO in the Healthcare Provider Industry Annual Report This report provides an overview of the application outsourcing (AO) market for the healthcare provider industry. Analysis includes key trends in market size & growth, demand drivers, adoption & scope trends, service provider landscape, emerging themes, key areas of investment, and implications for key stakeholders. The report also provides an introduction to the service provider landscape for the healthcare provider industry and a mapping of service providers on Everest Group s PEAK Matrix Q IT AO in the Healthcare Provider Industry Service Provider Landscape This report provides a comprehensive assessment of the service provider landscape for application outsourcing (AO) services in the healthcare provider industry. It maps the leading service providers on the Everest Group PEAK Matrix and includes detailed profiles of these service providers. It also identifies other emerging service providers in the provider AO space Q
12 Additional healthcare research references The following documents are recommended for additional insight on the topic covered in this Report. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Healthcare: Trends for Q (EGR R-0692); This research is part of Everest Group s periodic Industry Trends reports which provide industry specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions contextualized and suited to their specific industry. These reports provide deep-dive into transaction activity, captive developments, service provider market share, and key outsourcing transactions specific to a particular industry 2. IT Application Outsourcing (AO) in Healthcare Payer Segment Service Provider Landscape (EGR R-0721); This report provides an in-depth analysis of the service provider landscape for AO in the Healthcare Payer segment. It includes the PEAK Matrix for Payer AO, analysis of service providers in terms of their delivery capability and market success, and detailed profiles of the service providers featured on the Payer AO PEAK Matrix 3. Outsourcing and Offshoring Trends in Pharmaceuticals (EGR R-0600); This research report provides an in-depth analysis of outsourcing and offshoring in the pharma industry, with focus on outsourcing transactions in the industry, buyer adoption of outsourcing and service provider landscape. The report also comments on the key future trends to watch, for buyers and service providers and other industry stakeholders For more information on this and other research published by the Everest Group, please contact us: Jimit Arora, Vice President: Mridul Gupta, Senior Analyst: Service Provider Intelligence Team: Everest Group Two Galleria Tower Noel Road, Suite 2100 Dallas, TX Jimit.arora@everestgrp.com Mridul.gupta@everestgrp.com SITeam@everestgrp.com Phone: info@everestgrp.com 12
13 About Everest Group Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit and research.everestgrp.com. 13
14 Everest Group Leading clients from insight to action Everest Group locations Dallas (Headquarters): New York: Toronto: London: Delhi: research.everestgrp.com 14
Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier
Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Healthcare & Life Sciences IT Market Report: July 2015 Preview Deck Our research
More informationLife Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015
Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Healthcare & Life Sciences IT Market Report: September 2015 Preview deck Our research offerings
More informationTopic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth
Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services
More informationTopic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance
Topic: Regulatory Compliance in Banking and Capital Markets All About Good Data Governance Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Market Report: June 2014 Preview Deck Our research
More informationTopic: Enterprise Cloud Adoption Year 2012 in Review
Topic: Enterprise Cloud Adoption Year 2012 in Review Cloud Vista Market Report: February 2013 Preview Deck Our research offerings for global services Subscription information The full report is included
More informationTopic: Raising the Bar to Sustain Momentum
Topic: Raising the Bar to Sustain Momentum Recruitment Process Outsourcing (RPO) Annual Report: February 2012 Preview Deck Our research offerings for global services Subscription information The full report
More informationTopic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition
Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Contact Center Outsourcing (CCO) Annual Report: June 2014 Preview Deck Our research offerings for global
More informationTopic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium
Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud Vista Market Report: July 2013 Preview Deck Our research offerings for global services Subscription information The
More informationTopic: FAO Service Provider Profile Compendium
Topic: FAO Service Provider Profile Compendium Finance and Accounting Outsourcing (FAO) Report: July 2012 Preview Deck Our research offerings for global services Subscription information The full report
More informationTopic: Supply Chain Management (SCM) BPO Beyond
Topic: Supply Chain Management (SCM) BPO Beyond Procurement Outsourcing (PO) Procurement Outsourcing (PO) Market Report March 2013 Preview Deck Our research offerings for global services Subscription information
More informationAnalytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015
Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Market Report: February 2015 Preview Deck Our research offerings for global services Subscription information
More informationTopic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management
Topic: Contact Center Outsourcing (CCO) Annual Report 2013: Focus on Customer Experience Management Contact Center Outsourcing (CCO) Annual Report: July 2013 Preview Deck Our research offerings for global
More informationIT Outsourcing in Insurance Annual Report 2015: The Digital Frontier
IT Outsourcing in Insurance Annual Report 2015: The Digital Frontier Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Annual Report: November 2015 Preview Deck Our research offerings for
More informationTopic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013
Topic: Enterprise Cloud Adoption Cloud Deals Insights H1 2013 Cloud Vista Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information This report is included
More informationUpcoming Contract Renewals Application Services
Upcoming Contract Renewals Application Services Application & Digital Services Market Report: March 2015 Preview Deck Our research offerings for global services Subscription information The full report
More informationGlobal Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany
Global Sourcing (GS) Report: April 2011 Preview Deck Topic: Outsourcing and Service Provider Landscape in Germany Background, objective, and scope of the research This report examines outsourcing market
More informationTopic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East
Topic: Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2013: The Sun is Rising in the East Human Resources Outsourcing (HRO) Annual Report: May 2013 Executive Summary Our research offerings
More informationTopic: Serving the Cloud Moving Beyond Asset-Light Strategies
Topic: Serving the Cloud Moving Beyond Asset-Light Strategies Cloud Vista Market Report: October 2012 Preview Deck Our research offerings for global services Subscription information This report is included
More informationTopic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact
Topic: Order-to-Cash (O2C) Outsourcing Creating a Top-line Impact Finance and Accounting Outsourcing Market Report January 2013 Preview Deck Our research offerings for global services Subscription information
More informationTopic: Analytics Business Process Services (BPS) Deciphering the Analytics Code
Topic: Analytics Business Process Services (BPS) Deciphering the Analytics Code Market Report: November 2013 Preview Deck Our research offerings for global services Subscription information The full report
More informationEnterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium
Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription information
More informationTopic: Managed Service Provider (MSP) Mastering the Winds of Change
Topic: Managed Service Provider () Mastering the Winds of Change Market Report: October 2013 Preview Deck Our research offerings for global services Subscription information The full report is included
More informationTopic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition
Topic: Finance and Accounting Outsourcing (FAO) Annual Report 2013: Increasing Market Maturity Driving Cost+ Value Proposition Finance and Accounting Outsourcing (FAO) Annual Report: May 2013 Executive
More informationEnterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium
Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription
More informationInfrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security
Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Cloud and Infrastructure Services (CIS) Annual Report: July 2015 Preview Deck Our research offerings for global services
More informationBanking BPO Service Provider Profile Compendium 2015
Banking BPO Service Provider Profile Compendium 2015 Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: November 2015 Preview Deck Our research offerings for global services Market
More informationTopic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market
Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright
More informationThe FAO Market: Signaling Towards Maturity
The FAO Market: Signaling Towards Maturity Finance and Accounting Outsourcing (FAO) Annual Report: April 2012 Preview Deck Our research offerings for global services Subscription information This report
More informationTopic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers
Topic: Everest Group PEAK Matrix TM for Healthcare Payer ITO Service Providers Focus on Cognizant September 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and
More informationHosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium
Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global
More informationMulti-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium
Multi-Country Payroll Outsourcing (MCPO) Service Provider Profile Compendium Human Resources Outsourcing (HRO) Market Report: September 2015 Preview Deck Our research offerings for global services Market
More informationManaged Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015
Managed Service Provider (MSP) Service Provider Landscape with PEAK Matrix Assessment 2015 Managed Service Provider (MSP) Market Report: December 2015 Preview Deck Our research offerings for global services
More informationE X P E R I E N C E A B I L I T Y K N O W L E D G E
GLOBAL PREVIEW P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Banking Business Process Outsourcing (BPO) Service Providers Assessment Analyst
More informationEverest Group s PEAK Matrix for Life Sciences ITO Service Providers
Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Wipro July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Wipro
More informationRPO Market Dynamics and Key Trends. September 25, 2012
RPO Market Dynamics and Key Trends September 25, 2012 Agenda Introduction RPO market Overview and key trends Relative assessment of ManpowerGroup s RPO capabilities Q&A Appendix Everest Group PEAK Matrix
More informationHuman Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck
Human Resources Outsourcing (HRO) Market Update: November 2009 Preview Deck Topic: Recruitment Process Outsourcing (RPO) Moving Beyond the Pioneer Stage Table of contents (page 1 of 3) Topic Page no. Background
More informationTopic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers
Topic: Everest Group PEAK Matrix TM for Life Sciences ITO Service Providers Focus on HCL Technologies November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use
More informationEverest Group s PEAK Matrix for Life Sciences ITO Service Providers
Everest Group s PEAK Matrix for Life Sciences ITO Service Providers Focus on Infosys July 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by
More informationTechnology in Business Process Services (BPS) The Pecking Order
Technology in Business Process Services (BPS) The Pecking Order Market Report: August 2015 Preview Deck Our research offerings for global services Market Vista TM Global services tracking across functions,
More informationEverest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers
Everest Group PEAK Matrix TM for Supply Chain Management (SCM) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and
More informationEverest Group PEAK Matrix for Enterprise Cloud Application Services
Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationInformation Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment
Information Technology Outsourcing (ITO) Market Update: October 2010 Preview Deck Topic: Virtual Desktop Infrastructure Supplier Assessment Background and scope of the research Background of the research
More information2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM
2010 Procurement Outsourcing (PO) Market Star Performers on Everest PEAK Matrix Focus on IBM Introduction and scope Everest Research recently released its latest PO Annual Report, which provides a comprehensive
More informationInfrastructure Management Outsourcing
Infrastructure Management Outsourcing The Emergence, Adoption, and Growth of Infrastructure Management Outsourcing By Ross Tisnovsky, Vice President Amiya Kagalwala, Senior Consultant, Everest Research
More informationProcurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process
Procurement Outsourcing (PO) Market Update: February 2008 Preview Deck Topic: Outsourcing the Procure-to-Pay (P2P) Process Background and methodology of the research Background of the research: The Procure-to-Pay
More informationEverest Group s PEAK Matrix for Independent Testing Services
Everest Group s PEAK Matrix for Independent Testing Services Focus on Infosys August 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys
More informationTopic: Everest Group PEAK Matrix TM for Infrastructure Services
Topic: Everest Group PEAK Matrix TM for Infrastructure Services Focus on Wipro Technologies January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationIDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE
More informationTopic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers
Topic: Everest Group PEAK Matrix for Procure-to-Pay (P2P) BPO Service Providers Focus on TCS December 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationTopic: Everest Group s PEAK Matrix TM for Banking AO Service Providers
Topic: Everest Group s PEAK Matrix TM for Banking AO Service Providers Focus on Wipro August 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationInformation Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck
Information Technology Outsourcing (ITO) Market Update: January 2010 Preview Deck Topic: IT Consulting as a Catalyst of ITO The Pursuit of a Vague Synergy Background and scope of the research Background
More informationEVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION
EVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION Everest Group passionately believes that management decisions need to be driven by facts and analytics, not speculation and
More informationEnterprise Cloud Adoption Role of Cloud in Global Services
Enterprise Cloud Adoption Role of Cloud in Global Services Cloud Vista Report: May 2012 Our research offerings for global services Subscription information This report is included in the following subscription(s)
More informationIDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationGlobal Off Shoring and Outsourcing Market Dynamics
Global Off Shoring and Outsourcing Market Dynamics Tomas Volek, Accenture INSTRUCTIONS FOR USE OF THIS DOCUMENT IMPORTANT This presentation was created for the purpose of the Softcon conference in Bratislava
More informationCLOUD: SHOW ME THE MONEY! Analyzing the Economic Case for Enterprise Cloud Services
CLOUD: SHOW ME THE MONEY! Analyzing the Economic Case for Enterprise Cloud Services Challenges in analyzing cloud infrastructure economics Radically altered mixes of resources and operating expenses Pricing
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Sitel November 2013 Copyright 2013 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Sitel
More informationHuman Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape
Human Resource Outsourcing (HRO) December 2007: Preview Deck Topic: Global HRO Supplier Landscape Background and scope of research Background of research The 10-year old multi-process global HRO 1 market
More informationInformation Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March
Information Technology Outsourcing (ITO) Market Update: July 2010 Preview Deck Topic: Desktop Virtualization A Cautious March Background and scope of the research Background of the research Desktop virtualization
More informationIDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationTBR. Demand for Engineering Services Outsourcing is increasing, particularly for offshore vendors. May 2012
Demand for Engineering Services Outsourcing is increasing, particularly for offshore vendors May 2012 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. 1 HCL ESO Whitepaper May 2012 2012 Technology
More informationEverest Group PEAK Matrix TM for Mortgage BPO Service Providers
Everest Group PEAK Matrix TM for Mortgage BPO Service Providers Focus on Accenture June 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Accenture
More informationDear outsourcing professional:
Dear outsourcing professional: 2009 was a year of extremes in the outsourcing industry the number of contracts signed nearly set an annual record, but the total value awarded was at the lowest level since
More informationEnterprise Cloud Adoption Survey 2014: Summary of Results. March 2014
Enterprise Cloud Adoption Survey 2014: Summary of Results March 2014 Content Executive summary Detailed findings Appendix demographics Proprietary & Confidential. 2014, Everest Global, Inc. 2 Context and
More informationIDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationVertical Industry Strategies in Shared Services and Outsourcing. March 7-9, 2012
Vertical Industry Strategies in Shared Services and Outsourcing March 7-9, 2012 What we covered Aerospace & defense Agriculture Automotive Banking Capital markets Chemicals Consumer durables Consumer packaged
More informationEXCERPT IN THIS EXCERPT IDC OPINION. David Tapper
EXCERPT U.S. Customers Select IBM, HP-EDS,, Accenture, Infosys, ADP, and Fidelity as Top 5 Ranked BPO Vendors for Transformation, Integration, Innovation, and Cost Optimization-Excerpt from IDC#216191
More informationEverest Group PEAK Matrix for RPO Service Providers
Everest Group PEAK Matrix for RPO Service Providers Focus on IBM-Kenexa September 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution by IBM-Kenexa
More informationIDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES HCL TECHNOLOGIES, LTD. (INDIA) IDC MARKETSCAPE
More informationTopic: Everest Group s PEAK Matrix TM for Insurance AO Service Providers
Topic: Everest Group s PEAK Matrix TM for Insurance AO Service Providers Focus on Tata Consultancy Services (TCS) January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive
More informationOutsourcing Support Services Change Management Toolkit Preview Deck
Outsourcing Support Services Management Toolkit Preview Deck Outsourcing Support Services (OSS) EG-PD-040 Management Toolkit Overview of toolkit Objective The change is designed to 1) assist the Buyer
More informationIDC MarketScape: Worldwide Mobile Application Development and Testing Services 2014 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Mobile Application Development and Testing Services 2014 Vendor Assessment Peter Marston THIS IDC MARKETSCAPE EXCERPT FEATURES NTT DATA IDC MARKETSCAPE FIGURE
More informationNorth America Domestic Outsourcing Services: Providers Embrace Onshoring Is the World Still Flat?
North America Domestic Outsourcing Services: Providers Embrace Onshoring Is the World Still Flat? Locations Insider TM Market Report: May 2015 Preview Deck Our research offerings for global services Market
More informationIDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2013 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2013 Vendor Assessment Eric Newmark IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape Worldwide Life Science Sales and Marketing
More informationThe Future of IT Sourcing
The Future of IT Sourcing Finanstilsynet Seminar Ali Hamadi Senior Managing Partner, FSI Nordics ali.hamadi@gartner.com 22. May 2014 Gartner is a registered trademark of Gartner, Inc. or its affiliates.
More informationIDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment Ali Zaidi Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE
More informationI D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c
More informationHfS FORMGUIDE: Global Insurance BPO Providers. Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012
HfS FormGuide: Global Insurance BPO Providers 1 HfS FORMGUIDE: Global Insurance BPO Providers Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012 Executive
More informationInformation Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap!
Information Technology Outsourcing (ITO) Market Update: March 2010 Preview Deck Topic: Hype and Reality of Cloud Computing Mind the Gap! Background and scope of the research Background of the research
More informationManaging Multiple Outsourcing Relationships
2008 AN EVEREST RESEARCH INSTITUTE WHITEPAPER Managing Multiple Outsourcing Relationships Best Practices for Keeping it Simple Eric Simonson, Managing Principal Copyright 2008, Everest Global, Inc. All
More informationGLOBAL TRENDS IN OFFSHORING AND OUTSOURCING
International Journal of Business and Social Science Vol. 2 No. 16; September 11 ABSTRACT GLOBAL TRENDS IN OFFSHORING AND OUTSOURCING Nora Palugod, Ph. D. Assistant Professor of Business The Richard Stockton
More informationTrends in Back Office Outsourcing by Banks in U.S
Brochure More information from http://www.researchandmarkets.com/reports/1545593/ Trends in Back Office Outsourcing by Banks in U.S Description: Key Take-aways: - Define and measure the back office outsourcing
More informationHow to Optimize Your Shared-Services Center
2010 How to optimize Your SHared-ServiceS center How to Optimize Your Shared-Services Center Companies are looking for the most effective use of their limited funds in improving performance value in shared-services
More informationMortgage and Loan BPO
NEAT EVALUATION FOR TCS: Mortgage and Loan BPO Market Segment: Overall This document presents TCS with the NelsonHall NEAT vendor evaluation for Mortgage and Loan BPO (Overall market segment). It contains
More informationGlobal Software Testing Services Market 2016-2020
Brochure More information from http://www.researchandmarkets.com/reports/3517368/ Global Software Testing Services Market 2016-2020 Description: Market outlook of software testing services Technavio s
More informationMulti-Process HR Outsourcing Market Segment: Overall
NEAT EVALUATION FOR INFOSYS: Multi-Process HR Outsourcing Market Segment: Overall This document presents Infosys with the NelsonHall NEAT vendor evaluation for Multi- Process HR Outsourcing (Overall market
More informationGlobal IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March
Global IT-BPO Outsourcing Deals Analysis 1Q15 Analysis: January to March April 2015 About global IT-BPO outsourcing deals analysis KPMG in India s Shared Services and Outsourcing Advisory (SSOA) practice
More informationGlobal Outsourced Software Testing Services Market 2012-2016
Brochure More information from http://www.researchandmarkets.com/reports/2669577/ Global Outsourced Software Testing Services Market 2012-2016 Description: The analysts forecast the Global Outsourced Software
More informationIDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: ADP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape HR Business Process
More informationEverest Group PEAK Matrix for RPO Service Providers
Everest Group PEAK Matrix for RPO Service Providers Focus on Futurestep July 2012 Introduction and scope Everest Group recently released its 2012 Recruitment Process Outsourcing (RPO) Service Provider
More informationOptimizing Indirect Spending
2011 AN EVEREST GROUP REPORT Optimizing Indirect Spending Finding the Right Transformation Strategy Saurabh Gupta, VP, BPO Research Abhishek Menon, Senior Analyst, BPO Research Copyright 2011, Everest
More informationGlobal IT Outsourcing Market in Capital Markets 2015-2019
Brochure More information from http://www.researchandmarkets.com/reports/3093606/ Global IT Outsourcing Market in Capital Markets 2015-2019 Description: About IT Outsourcing IT outsourcing is the process
More informationLeveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation
2008 AN EVEREST GROUP WHITEPAPER Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation Over the Past Five Years, Companies Have Spent More Than 20 Billion with Major ERP
More informationTopic: Everest Group PEAK Matrix TM for CCO Service Providers
Topic: Everest Group PEAK Matrix TM for CCO Service Providers Focus on Teleperformance February 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
More informationGlobal Data Processing and Outsourcing Services Market 2011-2015
Brochure More information from http://www.researchandmarkets.com/reports/2356218/ Global Data Processing and Outsourcing Services Market 2011-2015 Description: TechNavio's analysts forecast the Global
More informationWhat Buyers Need to Know about Accounting for Outsourcing Implementation Costs
2007 AN EVEREST GROUP WHITEPAPER What Buyers Need to Know about Accounting for Outsourcing Implementation Costs Cost Accounting Considerations in IT Outsourcing By Lenny Joiner, Senior Consultant Copyright
More informationRESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit
Offshore Insights White Paper www.neoit.com November 2003 Issue 14 RESEARCH SUMMARY: Challenges with Offshore Business Process Outsourcing By neoit More than half of the world's top 500 companies outsource
More informationHEALTHCARE IT OUTSOURCING MARKET
Healthcare IT HEALTHCARE IT OUTSOURCING MARKET By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) &
More informationWeb and Application Hosting 2015
MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on
More informationIDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment Heather Ashton THIS IDC MARKETSCAPE EXCERPT FEATURES: WIPRO IDC MARKETSCAPE FIGURE FIGURE
More information