Realisierung einer VoIP Lösung mit Mitel
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- Randell Fletcher
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1 Realisierung einer VoIP Lösung mit Mitel Eric Vocke Sales Engineer Mitel Networks GmbH Lösungsbausteine Integrated Business Applications Voic UMS CTI / TAPI Collaboration Productivity Contact Centre Voice Conference Video Conference Common User Interface Portfolio Platform optimisation by location size 3340 ICP IP Networking Associated IP Applications DVR Anwendungen Endgeräte Plattformen page 2 1
2 Mitel Networks Integrierter IP-TK Controller Integrierter IP TK Controller IP TK Anlage (IP Core) TK Server VxWorks, Motorola Prozessoren Integriert Voice Mail & ACD Keine Netzkomponente TK Anlage Abbildung der gängigen TK Leistungsmerkmale Skalierbar 100 / 250 / 1000 IP User Vernetzbar Zentral verwaltetes Cluster page 3 Dual Bus Architektur PSTN Fax Server TFE TDM Bus Call Control & Connection Management Embedded Apps VM, ACD Gateway/ Gateway/ Gatekeeper Gatekeeper Resources Tone, Conference. EchoCancel Switched IP Core IP WAN LAN Applications Web Server Fax Adapter page 4 2
3 Mitel Networks 3300/3340 ICP Integrierter IP-TK Server ISDN PRI ISDN BRI Modularer Aufbau: Controller Einschubkarten Modularer Aufbau: Controller Schnittstellen Einheiten ISDN BRI ISDN PRI, Q-SIG (E1) Analog: Amt, Teilnehmer Einschubkarten page 5 Spezialisierung TDM Bus Call Control & Connection Management Embedded Apps VM, ACD Gateway/ Gatekeeper API, TAPI, XML, MITAI Switched IP Core IP PBX User Gateway Media Gateway Application Gateway page 6 3
4 Lösungen Zentrale Architektur IP PBX Offentliches Telefonnetz LAN/WAN IP PBX Anwendung (UMS) page 7 Lösungen Verteilte Architektur Media Gateway User Gateway Offentliches Telefonnetz LAN/WAN Media Gateway User Gateway Application Gateway page 8 4
5 VoIP Netzarchitektur Abgesetzter Standort Video LAN Q-SIG PSTN DPNS PSTN TDM-PBX Zweigstelle mit PBX Video iphone Data IP VPN xdsl Home Office PSTN & Voice VPN Desktop LAN 3340 ICP PSTN LAN Q-SIG DPNS PSTN PSTN iphone iphone Workstation TDM-PBX page 9 IP Endgeräte Portfolio G.711 Single Port G.711 G.729a Dual Port PoE: af QoS: p/q page 10 5
6 Konferenz & Vermittlung page 11 DECT over IP 128 Radio Base Stations 100 zeitgleiche DECT- Telefonate 512 Mobiltelefone Roaming / Handover. page 12 6
7 Mitel Networks Web Server Desktop Management Group Management System Management page 13 Lösungen Cluster Management Add/Change/ Delete Move Backup/ Restore Install Monitor... Knoten 1 LAN/WAN Knoten... Ops Manager Knoten 2 page 14 7
8 Lösungen IDS Integrated Directory Service Knoten 1 LDAP LAN/WAN Knoten... Ops Manager Knoten 2 page 15 Anwendung PDA Telefon PBX Leistungsmerkmale Active Sync IP Applikation page 16 8
9 Anwendung Soft Phone & CTI Desktop page 17 Anwendung Soft Phone & CTI Desktop Modulare Server basierte Lösung (IP) CTI Body Liste, Presence, Availability Secure Messaging (Chat) LDAP Integration (ADS, Lotus, ) Index zu PIM Kontakte: Phone(s), , MSN Messanger Secure Collaboration File Sharing Desktop Application Sharing Softphone Sprachkonferenz (i.v.) USB Video (i.v.) Professional Video (i.v.) page 18 9
10 Anwendung 6010 Teleworker Login 4931 Login 4931 LAN Internet Existing Firewall Home Router, Nat, Firewall Teleworker Gateway User: Authentifizierung Daten: SRTP (ohne VPN) Delay, Jitter, Sequence page 19 Hot Desking/Teleworker Arbeitsplatz-Sharing Login 4931 Standort A Standort B Login 4931 Login 4931 Firewall Auto-Login 4931 Internet DSL Login 4931 page 20 10
11 6100 Contact Center/ACD ACD Server Offentliches Telefonnetz PATH Dialed Number CLI Based Routing >1000 Agenten 100 aktive Agenten 4 Gruppen pro Pfad 64 Gruppen 256 Pfade SuperAdvisor Group 1 Group 2 Group 3 Group 4 Interflow Lookback to expert agents page Contact Centre Solution page 22 11
12 Voice First für Video...so einfach wie ein Telefonat 5720 MCU 5700 Voice First Conference page 23 UMS - Unified Messaging Offentliches Telefonnetz 2xMbit, S2M Universal NSU Controller Voice Mail Fax Mail Attendant UM Server WWW Lotus Notes Exchange... SMTP/IMAP IP Web-Mail Mail Client Voice Mail Mobil-User Arbeitsplatz Text To Speech page 24 12
13 Vielen Dank! page 25 13
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