The universal Contact Center
|
|
|
- Susan Peters
- 8 years ago
- Views:
Transcription
1
2 The universal Contact Center Seite 2
3 AgentOne: The multimodal Contact Center solution Organises the entire Call Flow Saves all data of active Contact Center Administration of all processes through a graphic interface New employees and skills can be activated easily via web pages or drag & drop Supports all common routing strategies Ideal addition for Customer Self Services: VoiceMan Voice dialogue systems Virtual and distributed Contact Centers: AgentOne can manage several PBX from different manufacturers concurrently Seite 3
4 Sikom AgentOne 4.0 Basic pack: starting from 5 agents Routing for Voice, Fax, Mail, Events Own active queue (SIP, ISDN) standardised expansion with High-End-IVR functions Easy integration into client s environment Scalable from two to any number of channels Multi PBX ability Usable in heterogeneous environments Web administration Agent front end: Windows and/or Web Seite 4
5 Contact flow Call Call Agents PBX Fax 1-n VoiceMan 1- n CTI Info Chat Dok... Kernel Script DB Info CRM Seite 5 Supervisor/Administrator
6 Contact Center & High end dialogue Gateway 1-n Contact Center Signalling Script Routing work places for Agents The best of both worlds integrated into one system. Seite 6
7 Single solution: Connection to a PBX Kernel DB CTI-Link PBX Management DB Backup Web-Server Supervisor/ Group leader Report-Server Web-Admin/ Reporting Seite 7
8 Multi-PBX solution: Connection to several PBXs CTI-Link DB CTI-Link Kernel CTI-Link CTI-Link PBX 2 PBX 3 PBX 4 Supervisor/ Group leader Management Web-Admin/ Reporting Web-Server PBX 1 Seite 8
9 Multi site solution AgentOne 1 Admin/Reporting DB CTI-Link DB AgentOne 2 Admin/Reporting Reporting CTI-Link Admin/Reporting CTI-Link PBX 3 DB AgentOne n Admin/Reporting PBX 2 DB AgentOne 3 Supervisor/ Group leader PBX 1 CTI-Link DB Seite 9 PBX n
10 AgentOne VoIP Embedded AgentOne Clients Customers CAPI 2.0 Fax Driver TDM (PRI,BRI), TE-/NT-Mode VoIP PSTN, PBX DSS1, Q.SIG, SIP-Tln SIP-Trunk H.323 SIP Saphir Stack SIP LAN/ WAN/ IN CAPI 2.0 DCOM CTI-LIB VoiceMan 7.5/8.0 Coupling field Seite 10 AgentOne 4.0 ACD CAPI 2.0 SIP
11 AgentOne VoIP Gateway Customers CAPI 2.0 Fax Driver TDM (PRI,BRI), TE-/NT-Mode VoIP PSTN, PBX DSS1, Q.SIG, SIP-Tln SIP-Trunk H.323 SIP BlueFire Gateway SIP LAN/ WAN/ IN TAPI 2.0 SIP TAPI 2.0 AgentOne 4.0 CAPI 2.0 SIP Seite 11 CAPI 2.0 VoiceMan 7.5/8.0
12 AgentOne VoIP Cluster Customers TDM (PRI,BRI), TE-/NT-Mode VoIP PSTN, PBX DSS1, Q.SIG, SIP-Tln SIP-Trunk H.323 CAPI 2.0 Fax Driver BlueFire Gateway BlueFire Gateway BlueFire Gateway SIP SIP LAN/ WAN/ IN TAPI 2.0 SIP TAPI 2.0 AgentOne 4.0 CAPI 2.0 SIP Seite 12 CAPI 2.0 VoiceMan 7.5/8.0
13 Redundancy & Security Reporting DB Voice Replication (incremental) Configuration, raw data reporting Automatic readmission of agents incl. last status! Complete replication IVR-Dialogue and queue CTI-Link WatchMan IVR-Dialogue and queue Configuration, raw data reporting Reporting DB Voice Replication (incremental) Seite 13 PBX
14 Monitoring and administration Easy administration through graphic interfaces Web based online administration Statistical online overviews Up to date information to employees availability status, division, etc. Different possibilities of reporting Graphs, diagrams and overviews Various display modes Seite 14
15 AgentOne - MailClient Seite 15
16 AgentOne History Call and mail Seite 16
17 Capability routing Seite 17
18 AgentOne Dialer Support for outbound campaigns Seite 18
19 Automatic call-back management for Call Centers Dialogue (Voice and/or DTMF) to receive call-backs (overflow objective of the Call Center) Automatic operation without agent activity Automatic call-backs according to agents' availability CallCenter Overflow RR-DB Caller Seite 19
20 AgentOne Dialer Base package for 10 agents & 30 channels Dialing methods incl. as standard: Preview, Power, Predictive, Automatic, Pick up Complete Web front-end Easy integration into client's environment Standard connection through SIP or ISDN Usable in heterogeneous environments Agent front-end: Windows and/or Web Integrated SIP-client for agents Seite 20
21 High-End-IVR integrates Gateway Dialer Signalling IVR- Script Dialer- Script Work places for Agents The best of both worlds integrated into one system. Seite 21
22 AgentOne Dialer - Functionality Gateway PRI Carrier PSTN opt. PBX Agents LAN/WAN/ Internet CSV SIP C A P I Dialog Kunde Dialog Agent Dialer WEB Server Administration Monitoring Seite 22?
23 AgentOne Dialer - Administration Seite 23
24 AgentOne Dialer Agent Web browser Integration into ACD Net-Client (AgentOne 3.x) CTI Client (AgentOne 2.x) Highlights: Mix of inbound/outbound Use of campaign management for CTI-based dialling Java script to pass through call data (Windows client) Seite 24
25 Anything missing will be developed... Excellent Consultancy Precise Definition Timely Implementation Made in Germany Seite 25
26 Please contact us at... Sikom Software GmbH Sikom Software GmbH Bergstraße 96 Herschelstraße 27 D Heidelberg D Zwickau Telephone +49 (6221) Telephone +49 (375) Telefax Telefax +49 (6221) (375) Internet: Copyright 2010, Stand 11/05/2010 Errors and changes reserved. - VoiceMan, AgentOne, and t.e.o. are registered trademarks of Sikom Software GmbH. All other trademarks courtesy of their owners. Seite 26
How To Develop A Voice Portal For A Business
VoiceMan Universal Voice Dialog Platform VoiceMan The Voice Portal with many purposes www.sikom.de Seite 2 Voice Computers manage to do ever more Modern voice portals can... extract key words from long
Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication
Enigma Contact Center Impressive Customer Experience Thru Unifying Communication IP Multi-Channel Contact Center In order to be successful in today s competitive customer care industry, you need to have
Deploying Cisco Unified Contact Center Express Volume 1
Deploying Cisco Unified Contact Center Express Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and Course Flow Additional References Your Training Curriculum General Administration
Blue Bolt ACD. Key Benefits
Blue Bolt ACD Key Benefits Can be run locally, in cloud or in hybrid environments Wide option of additional customized applications Easy to integrate with 3rd party applications Advanced reporting and
ConVox. Call Center Solution Effective Complete and Comprehensive Solution for your Call Center
ConVox Call Center Solution Effective Complete and Comprehensive Solution for your Call Center Why Should you Consider a Dialer for your Contact Center? Many organizations make the decision to replace
NEW. ProduCt information
NEW ProduCt information Your customers expect you to provide optimal service with maximum availability. We can help. ELSBETH Communication Manager (ECM) is the innovative solution for centralized management
Solution Overview: Geomant Contact Expert for Microsoft Lync Server
Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Summary Contact Expert is a fully-featured multi-media contact centre software solution for the Microsoft Unified Communications
VDial Hosted Predictive Dialer and Call Center Suite
VDial Hosted Predictive Dialer and Call Center Suite Local: 1-514-667-5962 Toll Free: 1-877-517-8227 http://www.vccs.ca sales@vccs.ca Increase agent call times and decrease wait times with a Hosted Call
Frustrated with your current NON-unified communications
Frustrated with your current NON-unified communications solution want to know how to transform and innovate your existing investment? Troy Roberts General Manager AUS/NZ CallTime Solutions Opening Question
Advanced PBX Functions
Feature QSIG Networking QSIG protocol enables PBX networking. QSIG is one of the most flexible methods for networking PBX systems. QSIG enhances Panasonic Communications Platforms' ability to pass call-processing
business communications server KX-ns1000 Discover a world of benefits in one business communications solution.
business communications server Discover a world of benefits in one business communications solution. An IP Platform to Deliver Business Communication INTRODUCING THE PANASONIC In the current era Business
Where IP Gateways Fail
Where IP Gateways Fail How to Transition Painlessly from PBX to VoIP Asterisk is a registered trademark of Digium, Inc. Agenda Moving to VoIP Drivers & Obstacles IP Gateway Approach Transitional Approach
PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0
Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development
VoIP Survivor s s Guide
VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the
GSM GATEWAY PRI / E1 RACK 3U
PRIma GATE GSM GATEWAY From 8 to 32 channels Integrated LCR / Router Voice Call Back SMS Server RACK 3U PRESENTATION Specially designed for big companies, call-centres and companies whom GSM traffic is
With HD quality Full transparent networking features And on-demand capacity enhancements
Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP
The Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based.
Unified Communication Suite for Microsoft Lync - Product Guide Release 2013 R1 May 31, 2013 Overview The Competella Unified Communication Suite includes excellent tools for switchboard attendants and contact
LocaPhone VoIP PBX System
LocaPhone VoIP PBX System Version 1.0 Seite1 von 10 Table of Contents Business Challenge...3 Solution Description...4 Solution Benefits...6 Specifications...7 Further Information...10 Seite2 von 10 Business
MAXIMIZE AUDIENCE CASH FLOWS. Call Center CRM Solution www.varianceinfotech.com THE TO ENHANCE YOUR
MAXIMIZE THE AUDIENCE TO ENHANCE YOUR CASH FLOWS Call Center CRM Solution www.varianceinfotech.com Dialer Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR We provide Call centre services
IIİ,c. TegsoftCC Contact Center Solution
IIİ,c TegsoftCC Contact Center Solution TEGSOFT JANUARY, 2014 TegsoftCC Contact Center Solution TegsoftCC, Contact Center Solution developed by Tegsoft engineers is a Web- based application which allows
What is QueueMetrics?
What is QueueMetrics? A complete call center monitoring and reporting tool - Turns your PBX into a full-featured call center - Works with any version of Asterisk 1 What is QueueMetrics? - Monitors inbound
Peer-to-Peer SIP Mode with FXS and FXO Gateways
Peer-to-Peer SIP Mode with FXS and FXO Gateways New Rock s SIP based VoIP gateways with FXS and FXO ports support peer-to-peer mode which has many applications in deploying enterprise multi-site telephone
Connect2Leads Introduction
Connect2Leads Introduction Company Information Connect2Leads is the premier provider of SaaS (cloud based) call center Solutions for outbound & inbound call centers. We provide a better suite of hosted
Overview of Web Request Routing Through Unified ICM
Example Web Collaboration Scripts, page 1 Example E-mail Scripts, page 7 Universal Queue Scripts, page 11 Example Unified CCE Scripts, page 14 Additional Example Outbound Option Scripts, page 19 Estimated
CALNET 3 Subcategory 6.1 Hosted IVR - ACD. Table of Contents
State of California IFB STPD 12-001-B CALNET 3 Subcategory 6.1 Hosted IVR - ACD Table of Contents 6.1.2.2 Network Based Contact Center (NBCC) General Features... 1 6.1.2.3.7.1 Network Based Automatic Call
Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led
Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led Course Description Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led
The Complete Call Center Solution. supports inbound, outbound, blended, and predictive dialing campaigns. Presentation
The Complete Call Center Solution supports inbound, outbound, blended, and predictive dialing campaigns. Presentation What is Arrow AutoDial? Arrow AutoDial is a complete software and VoIP solution for
PRImaGate Switch RACK 3U
From 8 to 32 channels Integrated LCR / Router Voice Call Back SMS Server VOIP RACK 3U SMS PRESENTATION Specially designed for big companies, call-centres and companies whom GSM traffic is high, PRImaGate
Allo PRI Gateway and Elastix Server
Allo PRI Gateway and Elastix Server Setup Guide http://www.elastix.org 1.0 Setup Diagram Figure 1-1 is a setup diagram for a single Allo PRI Gateway configuration. We re going to configure a SIP Trunk
Failsafe WAN, VoIP, IVRS & LAN connectivity
Failsafe WAN, VoIP, IVRS & LAN connectivity Client : Asia 's biggest integrated Jewellery manufacturer Customer's requirement: The customer wanted to establish WAN and VoIP connectivity between their offices
WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS
Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR
FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 GENERAL SYSTEM OVERVIEW
FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 Features Targeted Solutions Workgroup GENERAL SYSTEM OVERVIEW Informal ACD Groups Enterprise Contact Center 9 Medium to Large
Configuring Quadro IP PBXs with "SIP Connect"
Configuring Quadro IP PBXs with "SIP Connect" Revision: 1.0 Abstract: This document describes how to configure the Quadro IP PBXs to use the IP-PSTN service from SIP Connect PAGE 1 Document Revision History
The 21 st Century Business Telephone System. VOIP PBX Telephone System
The 21 st Century Business Telephone System VOIP PBX Telephone System Develop with open standard PLATON is an all-in-one IP-PBX solution for your business operation. It s a PBX system which connect all
How to Build a Simple Virtual Office PBX System Using TekSIP and TekIVR
How to Build a Simple Virtual Office PBX System Using TekSIP and TekIVR This document explains how to build a simple virtual office PBX system using TekSIP and TekIVR. In this example following components
The Multimedia Contact Center evolution. Jason Andersson Area Driver Multimedia Contact Center
The Multimedia Contact Center evolution Jason Andersson Area Driver Multimedia Contact Center tm What is Solidus ecare? All encompassing solution: Multi Media Contact Center IP Contact Center Mobile Contact
2N NetStar. 2N NetStar as a PBX Booster. Quick guide. www.2n.cz. Version 1.00
2N NetStar 2N NetStar as a PBX Booster Quick guide Version 1.00 www.2n.cz How to set up 2N NetStar as a PBX booster? This how to manual will help you to set up 2N NetStar as a PBX booster. NetStar is connected
IP Office Phone System Features
IP Office Phone System Features The Avaya IP Office platform represents the ideal, most versatile office telephone system for small and medium business that money can buy. Our customers love it and industry
How To Get A Phone For Your Business
Unified Communication Solutions Helping Business Connect, Collaborate and Win IP PHONE SYSTEMS FOR YOUR BUSINESS BOTTOM LINE efficient reliable highly integrated scalable Return on Investment Lowest Total
Dialogic Vision VG Media Gateway
Dialogic Vision VG Media Gateway, together with the Dialogic Vision VS Signaling Server, form an integrated, scalable, highly available turnkey option for delivering SIP services into legacy ISDN, CAS,
The 21 st Century Business Telephone System. VOIP PBX Telephone System
The 21 st Century Business Telephone System VOIP PBX Telephone System Develop with open standard PLATON is an all-in-one IP-PBX solution for your business operation. It s a PBX system which connect all
White Paper Integration of TTY Calls into a Call Center Using the Placeholder Call Technique Updated: February 2007
Overview of Call Centers White Paper Integration of TTY Calls into a Call Center Using the Placeholder Call Technique Updated: February 2007 All organizations have a phone system, but a call center has
1/40, North Parade Road, PCM Colony, St. Thomas Mount, Chennai - 600 016, India. Phone: +91-44-2233-0101
Case Study: Hybrid TDM/ Contact Center Solution Bay Talkitec Head Office: 1/40, North Parade Road, PCM Colony, St. Thomas Mount, Chennai - 600 016, India. Phone: +91-44-2233-0101 India Presence: Ahmadabad,
Contact Center Applications Market in India CY 2014
Contact Center Applications Market in India CY 2014 Customer Experience and Omnichannel Interaction Leading to High Adoption 9AC4-70 June 2015 Contents Section Slide Number Executive Summary 3 Market Definitions
OpenScape Contact Center Campaign Director V7
OpenScape Contact Center Campaign Director V7 Proactive customer contact strategies for growth. Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite. World
Vuesion. Multimedia Blended Contact Center, Just right for SME. Know. Analyze. Create. Improve. Win.
Intelligent Routing Skills Based Routing Multimedia Contacts Call Reporting CRM Integration Power Outdial Database Screen Pop Voice Recording IVR Vuesion Multimedia Blended Contact Center, Just right for
A Highly Flexible, Two-Tiered Offering
brochure MITEL MiCONTACT CENTER BUSINESS & ENTERPRISE EDITION A Highly Flexible, Two-Tiered Offering Mitel Mi Business and Enterprise Edition are designed for small-and-medium to enterprise-sized businesses
Overview of Outbound Agent Functionality for Contact Centers
1 Overview of Outbound Agent Functionality for Contact Centers Session 2 Copyright Printed in USA. The Next Chapter in Customer Service 3 Customer Interaction Network Distributed IP-based control Agent
Workforce Management IVR. A multi-service voice platform
WFM Workforce Management IVR Information Sheet Introduction High Level Overview Features Solution Components Industries Applications Call Flows Reporting Implementation and Deployment About Syntellect
CUSTOM INTERACTIVE VOICE4NET TELEPHONY SOLUTIONS. Contact Center HD. www.voice4net.com
Contact Center HD Contact Center HD (CCHD ) With competition on a global basis, increased demand from users and lingering economic uncertainty, contact centers are a critical component in any company s
ICCS 8650A IP Call Center
AIO all-in-one IP based Call Center up to 30 calls. ICCS 8650A Server is a small VoIP call center. With built-in rich IP Telephony, ACD, IVR and Recorder services, ICCS 8650A enables traditional CTI Call
Call Center. e d i t i o n. VISIONware Call Center Edition
e d i t i o n Call Center Advanced Simplicity Call Center Edition The Call Center Edition offers a set of features needed for an organization to effectively start and manage inbound and outbound call campaigns.
Avaya IP Office Family Overview
Avaya IP Office Family Overview The all-in-one solution for your business needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services
CISCO UNIFIED COMMUNICATIONS MANAGER SIP INTEGRATION
CISCO UNIFIED COMMUNICATIONS MANAGER SIP INTEGRATION Validated Integrations: 8.5 with xic version 3.0 SU-10 and greater INTEGRATION DOCUMENT Version 2.03 7601 Interactive Way Indianapolis, IN 46278 Telephone/Fax:
DialShree. (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns
DialShree (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns MANUAL DIALING VS PREDICTIVE DIALING Manual dialing phone numbers wastes over 75% of each
PowerStation Hosted Predictive Dialing
PowerStation Hosted Predictive Dialing Chat with a Live Agent PowerStation HOSTED Predictive Dialing Software: PowerStation IP is a Hosted Predictive Dialing call center management tool used over the Internet.
Upstream Works Overview
Upstream Works Software June 2009 Introduction Upstream Works solutions connect customer experience to every aspect of your contact center performance. We provide a complete suite of agent and management
USING CLOUD SERVICES TO INTEGRATE DIVERSE TECHNOLOGY INFRASTRUCTURE AND IMPROVE SERVICE QUALITY
USING CLOUD SERVICES TO INTEGRATE DIVERSE TECHNOLOGY INFRASTRUCTURE AND IMPROVE SERVICE QUALITY AN ULTRA COMMUNICATIONS WHITE PAPER ULTRA COMMUNICATIONS CLOUD CONTACT CENTRE SOLUTIONS www.ultraasp.net
Asterisk Calling Card & Billing System
Asterisk Calling Card & Billing System Asterisk based Calling Card Billing (A2Billing), PC to Phone Billing, IPPhone to Phone Billing with Admin Module, Reseller Module, Customer Module & Account (PIN)
Comparison of Panasonic NCP1000 vs. Avaya IP Office 500 For the Small- to Medium-Sized Business Market December 2008
Comparison of Panasonic NCP1000 vs. Avaya IP Office 500 For the Small- to Medium-Sized Business Market December 2008 This report summarizes the major advantages of NCP1000 over IP Office 500 for the small
Wildix Management System (WMS) White Paper
Wildix Management System (WMS) White Paper February 2007 Author: Giuseppe Innamorato Wildix Management System White Paper Status: Draft 0.1 Page 1 Index: 1. Management Summary...3 2. Document purpose...3
www.globaltelenetworks.com
Call Center Technology Using state-of-the-art technology and fully automated equipments, the call centers have a considerable competitive advantage to offer to the organizations. The latest technological
How To Connect To A Ppanasonic Pbx On A Pc Or Mac Or Ipa (For A Pc) With A Usb Or Ipo (For Mac) With Pbq (For Pc) On A Usb (For Pb
R KX-Series PBX TAPI Service Provider Installation Manual Revision: 4.0.0.1 October 2011 Introduction About TSP Panasonic TAPI Service Provider for TDA/TDE/NCP/NS Series PBX (Panasonic TSP) is a driver
ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features
1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced
The Following Is A Sample From Call Center Basics! Some Call Center Basic Terminology!
The Following Is A Sample From Call Center Basics! Some Call Center Basic Terminology! Before we can discuss call center basics and operation, we need to understand the lingo or the terms used in the call
Feature Highlights: Automatic Call Distribution (ACD) CTI with E1, T1, PSTN, & IP. Support SS7 Signaling. Screen Popup. Find Last Agent.
w w w. g p l e x. c o m Why R Call Center? gplex Call Center allows easy deployment and expansion. Agents can be located remotely at multiple locations while the core server placed at the center office.
Avaya Product Comparison
Avaya Product Comparison Small and Medium Enterprise Systems June 2012 Architecture / Models Single Server; Hybrid IP PBX The IP Office 500 is a single SME Communications platform with pay as you grow
Alti-Mobile Extensions
Alti-Mobile Extensions C HAPTER 21 An Alti-Mobile Extension extends AltiGen s IP-PBX extension features to remote workers using cell phones or home phones via trunk interface. When configured, the property
Avaya Product Comparison
avaya.com Avaya Product Comparison Small and Medium Enterprise Systems August 2010 Architecture and Capacity Avaya Business Architecture / Models Single Server; Hybrid IP PBX Business 50 (BCM50) Business
Contact Center Technology. Product Datasheet. inconcert Allegro Contact Center. Dialer System. inconcert Allegro Dailer
Contact Center Technology inconcert Allegro Contact Center Dialer System inconcert Allegro Dailer Maximize agents productivity with more successful calls in the least time possible. inconcert Allegro Dialer
Quick Installation Guide
Quick Installation Guide MegaPBX Version 2.1 Quick Installation Guide v2.1 www.allo.com 2 Table of Contents Initial Setup of MegaPBX... 4 Notification LEDs (On the Front Panel of the Gateway)... 5 Create
MITEL MiCONTACT CENTER
BROCHURE MITEL MiCONTACT CENTER A HIGHLY FLEXIBLE, TWO-TIERED OFFERING Mitel Mi Business consists of Mi Business Edition and Mi Enterprise Edition. Enterprise Edition is available in several different
Quick Installation Guide
Quick Installation Guide PRI Gateway Version 2.4 Table of Contents Hardware Setup... 1 Accessing the WEB GUI... 2 Notification LEDs (On the Front Panel of the Gateway)... 3 Creating SIP Trunks... 4 Creating
16. MULTI-SITE SERVICES WITH MOVACS SIGNALLING...
- CONTENTS - 16. MULTI-SITE SERVICES WITH MOVACS SIGNALLING... 2 16.1 GLOBAL OFFER POSITIONING AND NETWORKING... 4 16.2 AASTRA - MOVACS MULTI-SITE SOLUTION... 5 16.2.1 Transparency of services... 5 16.2.2
FEATURE MATRIX. Contact Center Business Edition is the right solution for contact centers that:
FEATURE MATRIX Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel Contact Center Business Edition. Whether you run a large, multi-site corporation
ehealth and VoIP Overview
ehealth and VoIP Overview Voice over IP (VoIP) configurations can be very complex. Your network could contain a variety of devices, applications, and configuration capabilities to support voice traffic.
SIP as an Enabling Technology
SIP as an Enabling Technology Michael Taylor Chief Technology Officer 973.359.8516 MTaylor@spscom.com Jeffery Bryce Manager Sales Engineering 917.825.9700 Jeffery.Bryce@level3.com Agenda Acceptance of
ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS
ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS Ericsson Solidus ecare multimedia contact center is intelligently built on three fundamental groups of powerful
Transcoding and Call Centers with OpenSIPS Bogdan-Andrei Iancu Founder OpenSIPS Project OpenSIPS Solutions
Transcoding and Call Centers with pensips Bogdan-Andrei Iancu Founder pensips Project pensips Solutions August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US About pensips August 6-8 pensips 1.10 and
How To Make A Phone System More Reliable And Reliable
WHITE PAPER Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways Table of Contents Overview...3 Applications...4 Branch Offices...4 SIP Trunk Termination...6 PSTN Trunking Termination...7
Oracle PeopleSoft CRM Integration into the Contact Center. Technical Integration Brief
Oracle PeopleSoft CRM Integration into the Contact Center Technical Integration Brief Table of Contents Table of Contents... 2 Introduction... 3 Integration Overview... 4 Customer Need... 5 Process Scenario...
www.ipcom.at SIPTAPI A TAPI service provider for SIP klaus.darilion@ipcom.at
SIPTAPI A TAPI service provider for SIP klaus.darilion@ipcom.at Note If you can t get SIPTAPI to work, feel free to contact me, but: never ever contact me without reading all the READMEs, tutorials and
White Paper UC for Business - Networked Queuing
UC for Business - Networked Queuing NEC Australia nec.com.au Table of Contents Introduction...3 Overview...3 Why Have Networked Call Centers?...3 What Technology Best Provides for Multiple Sites?...3 How
WHY COX BUSINESS? SIP TRUNKING: BUSINESS CONTINUITY AND REDUNDANCY A White Paper
WHY COX BUSINESS? SIP TRUNKING: BUSINESS CONTINUITY AND REDUNDANCY A White Paper 1 P a g e Table of Contents INTRODUCTION... 1 WHAT IS FAILURE?... 2 THE APPROACHES... 3 SINGLE SITE OPTIONS... 3 SEPARATE
Advantages of Using VoIP by Businesses in Armenia
Advantages of Using VoIP by Businesses in Armenia Some VoIP features that can benefit your business Beyond traditional features you'll find a host of other features that can help your business. Find me/follow
X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features
Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to
SIP-Based Solutions in the Contact Center: Using Dialogic Media Gateways with the Genesys Voice Platform
-Based Solutions in the Contact Center: To stay competitive and keep their customers happy and loyal, companies are working hard to enhance customer service as costeffectively as possible. Contact centers
Ron Kunkel May 20011. T-Metrics ACD Platform
Ron Kunkel May 20011 T-Metrics ACD Platform Who Is T-Metrics, Inc.? Provider of Premium Telecommunications Solutions Since 1989 Always Has Been a Provider of telecom Products M5000-Series Test Equipment
Softswitch & Asterisk Billing System
Softswitch & Asterisk Billing System IP Telephony Process and architecture is known as Softswitch. Softswitch is used to bridge traditional PSTN and VoIP by linking PSTN to IP networks and managing traffic
IVR in Virtual ACD Solutions
IVR in Virtual ACD Solutions West Interactive Corporation Steve McCoy, Director, Technology Strategy March 2008 Background C203: Infrastructure for contact centers adapting to Voice Search What is Voice
How to Connect MyPBX to NeoGate TG via SIP Trunking
How to Connect MyPBX to NeoGate TG via SIP Trunking Version: 1.0 Yeastar Technology Co., Ltd. Date: 2013.11.16 http://www.yeastar.com 1/11 Contents: 1. Introduction... 3 2. Connect MyPBX to NeoGate TG...
To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
Course: Administering Cisco Unified Contact Center Enterprise, Part 2 Duration: 5 Day Hands-On Lab & Lecture Course Price: $ 3,795.00 Learning Credits: 38 Description: Administering Cisco Unified Contact
Asterisk Call Centre Systems
Asterisk Call Centre Systems Foehn s Asterisk Based Call Centre Systems Every call centre is unique and operates in an increasingly global context with companies outsourcing business processes to international
Specialty Answering Service. All rights reserved.
0 Contents 1 Introduction... 3 2 Features... 4 2.1 Hardware Requirement... 4 2.2 Protocol Support... 4 2.3 Configuration... 4 2.4 Applications... 5 2.5 Graphical User Interfaces... 5 3 History and Evolution
How To Use An Ipcortex Pbx On A Pc Or Mac Or Ipcorta On A Cell Phone Or Ipbx At A Cost Of $99.99 Per Month (For A Sim Sim) Or $99 Per Year
VoIPCortex IP PBX features and benefits Based on our strategy and using our core VoIPCortex platform we have optimised a small but powerful range of IP PBX solutions to suit a broad set of customer requirements.
Media Call Center. Quick Start Guide. www.dialogic.ro
Media Call Center Quick Start Guide With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions
Question and Answer No. 1 Request for Proposals (RFP) Central Collections Unit (CCU) Contact Center Solution Solicitation Number F50B6400027
LARRY HOGAN Governor S T A T E O F M A R Y L A N D DEPARTMENT OF INFORMATION TECHNOLOGY BOYD K RUTHERFORD Lieutenant Governor DAVID GARCIA Secretary Question and Answer No. 1 Request for Proposals (RFP)
The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management
Avaya IP Office Family Overview The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication All supported by Avaya Labs and
Panasonic Telephone Systems
Panasonic Telephone Systems www.voicesonic.com Phone: 877-289-2829 Comparison of Avaya IP Office 500 vs. Panasonic KX-TDE For the Small Business Market July 2008 This report summarizes the major advantages
VoIP Retail Solution. Retail Solution. Call Shop IP PBX. Calling Card Platform
VoIP Retail Solution CallMax is a Linux-based modular VoIP retail platform. It is a multifunctional, scalable and reliable Class 5 Solution that supports various business models. IP PBX Retail Solution