Information. HiPath 2000 V2. IP communication for small and medium-sized companies. Siemens Enterprise Communications:

Transcription

1 Information IP communication for small and medium-sized companies HiPath 2000 V2 Siemens Enterprise Communications:

2 Flexibility HiPath 2000 puts an end to parallel networks for voice and data. Companies that invest today in an efficient IP infrastructure are well equipped to fully exploit the possibilities of IP communication and are ready to take advantage of cost-effective access to Internet telephony service providers. HiPath 2000 is a modern communication system that combines voice and data transmission within a single solution. This Linux-based real-time IP system can be used in small and medium-sized companies with up to 30 employees, in a wide range of industry sectors. Integrating mobile employees and teleworkers into the communications infrastructure is an important prerequisite for streamlining business processes. HiPath 2000 is a secure and reliable communication system for Voice-over-IP and is based on a solid and efficient IP infrastructure. The integrated gateway is the interface between LAN/WAN and traditional exchange circuits, and routing functionality sets up the connection to the Internet for both data traffic and Internet telephony. HiPath 2000 has a range of security features protecting against system failure and eavesdropping. Thanks to open standards support, HiPath 2000 is extremely flexible with regard to integration into business applications. HiPath 2000 provides pure IP technology and features high-quality telephones with intuitive user operation (via a display and dialog keys), PC clients for any modern working environment, and Wireless LAN devices. Analog devices can also be connected to this real-time IP system where necessary. A wide range of voice telephony features combined with applications such as CTI (Computer Telephony Integration) and integrated Voic guarantee support for all aspects of professional communication. And HiPath 2000 s userfriendly executive-secretary function ensures the smooth flow of communication at attendant or secretary stations in the reception area, where multiple communications processes converge. Integrated call distribution ensures that staff can be reached and guarantees fast customer contact. This makes telephony not only simpler and more efficient, but also customer-friendly. SIP the standard for Internet telephony HiPath 2000 supports all the exciting new options that the SIP protocol brings with it. Whether SIP terminals or subscriber and system connections for Internet telephony - it represents a new dimension in flexible communication. As an open and standard protocol, SIP (Session Initiation Protocol) fulfills the requirements for interoperability between systems and devices from different manufacturers. Intelligent use of the available bandwidths for both voice and data leads to a better utilization of the Internet connection. Quality of Service (QoS) always gives priority to voice communication, and the codecs that are used guarantee the highest transmission quality. Mixed operation involving both traditional exchange circuits and xdsl network connections and the scalability of the voice bandwidth network make SIP-based communication sufficiently flexible to exploit new services offered by carriers. Real-time and multimedia services such as voice, video, instant messaging, or presence services provide increased transparency about who is available, and when, and via which terminal device. The secure company connection Employees voice and data applications can be fully integrated into the company network, whether they are working from home or are on the move. Modern security mechanisms such as integrated VPN (Virtual Private Network) ensure that employees working via the Internet have a secure connection. Confidential information can thus be accessed at any time and from anywhere in the world. An integrated firewall protects the voice and data network against unauthorized external access. Another important advantage for mobile workers is that they can be reached at their company number regardless of where they are currently located, at reasonable cost and over a tapproof connection. Reduced costs A high-performance IP infrastructure means that voice and data communication can be combined within a single network. The integration of a router and gateway in one and the same system also optimizes hardware costs. The fact that no separate voice network has to be set up and maintained reduces the administrative necessary for systems and applications. And existing Internet connections can be utilized in a more economic fashion by also using them for calls to the public network. The costs for separate traditional exchange circuit lines can be reduced to a minimum, using them solely as back-up lines or for fax or TeleCash purposes. Exploiting Least Cost Routing via traditional exchange circuits and several Internet Telephony Service Providers (ITSP), companies can implement applications that lower call costs considerably. Flexible configuration HiPath 2000 is highly flexible with regard to the number of subscribers. Telephones are connected to existing LAN cables ("onewire-to-the-desk") and connected to the PC via the integrated mini-switch. This means that the system can be connected to the circuit-switched traditional exchange network and is also suitable for packet-switched (LAN/WAN) environments. It also means that a step-by-step migration to present or future Internet telephony services is possible.

3 Telephones optipoint The idea choice for any requirement, with expansion modules, adapters, and accessories (such as a headset), and the flexibility to meet the needs of each individual employee. Other optipoint terminals for enhanced functionality optipoint application module optipoint adapter optipoint 420 family IP telephones with self-labeling display keys, ideal for desk sharing. As key labeling is automatically transferred, a user s own key layout is displayed when he or she logs on to the phone, and the respective voic status is shown on the activated function key. optipoint 420 economy optipoint 420 economy plus optipoint 420 standard optipoint 420 advance (shown) optipoint 410 family Flexible IP telephones with higher voice quality and uniform user interface for convenient access to features. As updates are downloaded, having all phones run the latest software is made easy. optipoint 410 entry optipoint 410 economy optipoint 410 economy plus optipoint 410 standard (shown) optipoint 410 advance Always available: Integrated voic The integrated voic provides staff with a secure mailbox that can be easily operated via function and dialog keys, with user prompting on the display. No message is missed, even if there is nobody at the desk or the employee is busy with another call: opticlient 130 The PC with headset or handset becomes the communications center for voice, data, and Internet. A soft client installed on the desktop computer or notebook provides all telephone functions via WLAN - and offers the same familiar interface at the office and on the move. Communication via Wireless LAN Access Points optipoint WL2 professional (shown) WLAN phone with menu guidance and a complete range of voice functions, an extensive phone book and access to LDAP directories up to 4 hours talk time and 80 hours stand-by time. Up to 24 individual mailboxes Up to two hours recording capacity Selectable maximum recording length Choice between 2 personal announcements In an extension is busy, the auto attendant function can be configured to connect callers with another member of staff.

4 The HiPath 2000 scenario in overview HiPath 2000 offers a wide range of connection options, both to the public telephone network and on the user side. The traditional exchange circuit connection can be utilized in parallel with connections to Internet telephony service providers (ISP/ITSP). Conventional analog phones or devices such as fax machines and door openers can be used as terminals. Additional analog adapters can also be employed. All types of IP devices can be connected to the LAN interface via the external switch, which also supplies these devices with the necessary power (Power-over-Ethernet). In combination with additional WLAN base stations, wireless communication is also possible, for both voice and data applications, for example by using a WLAN phone or an opticlient 130 installed on a notebook. IP telephones with integrated miniswitches offer a high level of convenience; PCs can be smoothly integrated into an existing LAN infrastructure via the "one wire to the desk" concept. The Internet interface for voice and data communication is protected by a firewall. An server can be set up on the DMZ port, isolated from the rest of the internal company infrastructure, for forwarding incoming mails to the respective recipient. The USB interface is used for initial system set-up. * Internet Telephony Service Provider HiPath ComScendo top-class features As a software suite, HiPath ComScendo provides both the real-time IP system, HiPath 2000, as well as the telephones, with the most comprehensive array of voice communication services. And all this regardless of the type of terminal used at the desk (desktop phone, PC) or on the move (handset, notebook). Any necessary software components are configured automatically. Selected HiPath ComScendo features: Advisory messages Intercept position/attendant console Camp-on/call waiting tone Missed calls list Do Not Disturb/"ringer cutoff" Call pickup Call forwarding from extensions Display of call source and destination for call forwarding and call pickup Call intrusion Classes of service Display languages (can be specified individually) Paging (internal announcement) Call detail recording (external analysis optional) Group call Integrated voic Internal text messages Internal telephone directory Conference (internal/external) Speed dialing (individual/central) Line seizure (automatic/manual) Toggle Text messages (internal) Music-on-hold with system-driven announcements (standard/individual) Night service/day service Park Account code Consultation Callback on busy and no answer (automatic) Call number suppression Call signaling Call forwarding after timeout on RNA, immediately on busy Group ringing Hunt group (linear/cyclic) Changeover on (individual code lock) Central system telephone book Entrance telephone and door opener functions Transferring a call (internal/external) Number redial (enhanced) Automatic recall from public network carrier

5 Extending the infrastructure IP Networking HiPath 2000 can also be networked with other HiPath systems. Here the data network is also used for voice communication between the sites. This means that applications installed on central servers can also be used in branches with HiPath And many features and switching functions are available for use at all connected sites. HiPath Wireless HiPath 2000 also relies fully on IP technology for mobile communication. Up to 10 separate WLAN access points can be directly connected to the LAN. This guarantees full voice and data communication coverage for WLAN telephony, with roaming and handover. Administration Web-Based Management (WBM) All standard administration and maintenance functions have been integrated into the HiPath 2000 system, and require no expert knowledge. They can be accessed via Web-Based Management (standard browser). HiPath 2000 Manager This software provides the service technician with an expert tool for administration. It includes all setup, maintenance, backup and diagnostic functions, and can also be used via a remote access. Licensing HiPath 2000 is highly flexible with regard to increasing the number of subscribers. New telephones are simply connected to the LAN and, once the license has been activated, the new user has access to all functions. The upgrade from HiPath 2000 V1.0 to V2 is licensed. HiPath 2000 plus applications the perfect system It only requires a few of the wide range of applications available to turn the real-time IP system into a tailor-made company solution. Fixed Mobile Convenience Fixed Mobil Convenience is the integration of GSM cell phone users into the communication environment of the HiPath system. The following features are supported: ONE Number Service contactable everywhere under the same HiPath number Home Office Integration contactable at home under the HiPath number Call charge reduction Mobile phone calls (into foreign countries) for fix net pricing DECT alternative world wide accessability of HiPath system features (recall, toggle, conference) Mobile users are connected to the HiPath system via a GSM mobile phones or alternative teleworker destinations. optipoint Attendant An optipoint system telephone can be configured for auto attendant functionality, as an information, intercept, or night service station. The busy lamp field with 90 programmable LED function keys is an additional module for optipoint Attendant. The opticlient Attendant software package simulates an enhanced attendant console on a PC s screen. All functions can be activated and executed via the PC keyboard and mouse. HiPath ComAssistant HiPath ComAssistant is a server-based CTI solution for the intranet. Software is installed and configured centrally on the server. This ensures the quick and easy distribution of data via the intranet. XPhone Entry XPhone Entry is the application for the CTI sector (Computer Telephony Integration). It is ideally suited to workstations using CTI as a universal communications or organizational tool HiPath TAPI 120 and HiPath CAP This driver software was developed for connecting a PC to digital system telephones on HiPath. CTI applications conforming to TAPI are integrated in this way. Supported CTI applications are: HiPath Simply Phone for Outlook and Lotus Notes, and HiPath ComAssistant. TeleData Office Calculates the costs of all communication services (telephone, fax, Internet) and enables analysis according to extension, network connection or department. Via the LAN interface, the call data can be transmitted directly to a central server for recording purposes.

6 Technical data Features HiPath 2030 HiPath 2036 IP workpoints (HFA/SIP) max. 30 max. 30 Exchange interfaces 4 x S x HKZ SIP provider via WAN port or external router SIP provider via WAN port or external router Connections 4 port LAN switch 4 port LAN switch 1 x WAN 1 x WAN 1 x DMZ 2 1 x DMZ 2 1 x USB (for service use) 1 x USB (for service use) 2 x a/b (for subscriber line) 4 x a/b (for subscriber line) Dimensions Width = 440 mm (478 mm including housing feet) Height = 44 mm (55 mm including housing feet) Depth = 240 mm Installation options 19 case for rack/desktop/wall mounting Space required in 19 rack = 1 height unit Power supply Systems, by default, are designed for mains operation. Possible power outages can be optionally bypassed with an (external) uninterruptible power supply (UPS). Rated input voltage (AC): V Rated frequency: 50/60 Hz Battery supply (DC): -48 V 1 Optional configurable as exchange or subscriber interface 2 Demilitarized zone

7 Supported Standards Ethernet RFC 894 Ethernet II Encapsulation IEEE 802.1Q Virtual LANs IEEE Logical Link Control IEEE 802.3u 100BASE-T IEEE 802.3x Full Duplex Operation IP / Routing RFC 768 UDP RFC 791 IP RFC 792 ICMP RFC 793 TCP RFC 2822 Internet Message Format RFC 826 ARP RFC 2131 DHCP RFC 1918 IP Addressing RFC 1332 The PPP Internet Protocol Control Protocol (IPCP) RFC 1334 PPP Authentication Protocols RFC 1618 PPP over ISDN RFC 1661 The Point-to-Point Protocol (PPP) RFC 1877 PPP Internet Protocol Control Protocol RFC 1990 The PPP Multilink Protocol (MP) RFC 1994 PPP Challenge Handshake Authentication Protocol (CHAP) RFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE) NAT RFC 2663 NAT IPSec RFC 2401 Security Architecture for IP RFC 2402 AH - IP Authentication Header RFC 2403 IPsec Authentication - MD5 RFC 2404 IPsec Authentication - SHA-1 RFC 2405 IPsec Encryption - DES RFC 2406 ESP - IPsec encryption RFC 2407 IPsec DOI RFC 2408 ISAKMP RFC 2409 IKE RFC 2410 IPsec encryption - NULL RFC 2411 IP Security Document Roadmap RFC 2412 OAKLEY SNMP SIP RFC 2198RTP Payload for Redundant Audio Data RFC 2327SDP: Session Description Protocol RFC 2617HTTP Authentication: Basic and Digest Access Authentication RFC 2782DNS RR for specifying the location of services (DNS SRV) RFC 2833RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals RFC 2976The SIP INFO Method RFC 3204MIME media types for ISUP and QSIG Objects RFC 3261SIP: Session Initiation Protocol. SIP core RFC RFC 3262provisional Response Acknowledgement (PRACK) Early Media RFC 3263SIP Locating Servers RFC 3264An Offer/Answer Model with SDP RFC 3310HTTP Digest Authentication RFC 3311Session Initiation Protocol (SIP) UPDATE Method RFC 3323A Privacy Mechanism for the Session Initiation Protocol (SIP) RFC 3325Private Extensions to the Session Initiation Protocol (SIP) for Asserted Identity within Trusted Networks RFC 3326The Reason Header Field for the Session Initiation Protocol (SIP) RFC 3489STUN - Simple Traversal of User Datagram Protocol (UDP) Through Network Address Translators (NATs) RFC 3515The Session Initiation Protocol (SIP) Refer Method RFC 3550RTP: Transport Protocol for Real-Time Applications RFC 3551RTP Profile for Audio and Video Conferences with Minimal Control RFC 3891The Session Initiation Protocol (SIP) Replaces Header RFC 3581An Extension to the Session Initiation Protocol (SIP) for Symmetric Response Routing QoS IEEE 802.1p Priority Tagging RFC 1349 Type of Service in the IP Suite RFC 2475 An Architecture for Differentiated Services RFC 2597 Assured Forwarding PHB Group RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior) Codes G.711; G.723; G.729 Other RFC 959 FTP RFC 1305 NTPv3 RFC 1889 RTP RFC 2833 RTP Payload for DTMF Digits RFC 3544 IP Header Compression over PPP RFC 3605 Real Time Control Protocol (RTCP) RFC 1951 DEFLATE DNS STUN RFC 1213 MIB-II

8 Copyright Siemens Enterprise Communications GmbH & Co. KG 07/2007 Hofmannstr. 51, D Munich Reference No.: A31002-E1020-D The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners.