Amadeus Jordan e-newsletter July, 2015

Transcription

1 Amadeus Jordan e-newsletter July, 2015 In this edition: - GM Editorial - Amadeus Integrated Mid-Office (AIMO) - Amadeus Agency Insight - Amadeus Mobile Traveller - Amadeus Products & Solutions Workshop - ATM Quiz 5 Winner Announcement - Quiz #6

2 General Manager Editorial V Dear valued partners, Seasons greetings & kol Aam wa antom bekhair Welcome to this edition of Amadeus Jordan e-newsletter and hope that you will enjoy its content. Today, the travel agent becomes fully aware that the traditional booking process is time and effort consuming. An agent often has several requests from clients for air, hotel, and car etc., with multiple quotations required. The agent has to toggle into many workspaces to cater to these different requests. This year, we conducted a Products & Solutions workshop, where our customers who attended such event became fully confident that Amadeus is the best partner to help them overcome all the hassles in their business. Many presentations and demos on different products and solutions were done by experienced colleagues from our regional office in Dubai, and others from Amadeus Jordan. In this newsletter, you will have in-depth information on the key products & solutions presented in such workshop. The event was perceived as another proof that we at Amadeus are fully aware of our customers needs, which in turn will help them to meet the passengers expectations, and that will directly affect their loyalty and satisfaction. As we thank all of you who sent us their feedback on the survey that we did on such workshop, we promise that we will always keep on listening to you and offer the top-of-art products and solutions to help you perform better. Enjoy reading! Fadi Asal General Manager Let s shape the future of travel

3 AIMO is a fully integrated system, providing the total trip experience from booking to invoicing, where all data is available from one central source (Amadeus), specifically designed for small and mid-sized travel agents backed up by proven Amadeus quality and stability. Using the new generation PNR, agents can serve all customers travel needs directly from one entry point. All information related to a trip is available for the travel agent in one central workspace: GDS and non-gds bookings, profiles, financial data, documents, comprehensive reporting, and itineraries can be provided including GDS and non GDS bookings ( before ticketing). Amadeus Integrated Mid-Office is quickly adaptable to local market conditions: language, currency, tax regulations, legal documents, local content integration and accounting rules, and independent of any back-office system. No interface record is needed as updates are done in real time and no local server installation. Why Amadeus Integrated Mid-Office does it better! Improve Productivity Increase Revenues Improve Customer Service Easy business flow management All GDS and non-gds products and services taken into account Total Travel Record view Real time financial view Streamlined process to avoid data duplication Automatic computation of all applicable fees and mark ups Key business information display to search and propose products on most profitable services. Real time information allowing the user to take the appropriate revenue management decisions Simple access to the financial view Easy access to the customer history (purchased products and services) Deliver all travel and sales documents to the customer via different media (e.g. , SMS) Read more about Amadeus Integrated Mid-Office features and benefits

4 Amadeus Agency Insight Productivity trackerprovides you an easy way to monitor, manage and optimise performance How you will benefit from Amadeus Agency Insight Productivity Tracker: 1) Knowledge is power Gain a complete overview of your business activities 2) Live feeds for up-to-date insights Monitor agency operations in real time 3) Turning data into information Access a wide range of built-in reporting and information visualization tools Amadeus Agency Insight offers a set offeatures based on your needs: Revenue Tracker Efficient Revenue tracking management Corporate Reports Better serve your key clients Search Tracker Improve efficiency of marketing by analyzing shopping behavior Dashboards Consultants Productivity Optimize internal operations with activity and ranking Go more into details by clicking here

5 Amadeus Mobile Traveller Amadeus Mobile Traveller is fully integrated and complete mobile application that lets travellers plan trips, Book /review itinerary and share memories via social media. In short, it offers a 360º travel experience in one single app. With more and more travellers using smartphones on the go, Amadeus Mobile Traveller is the way ahead. For your customers, it s the easiest way to get to where they want, and for you, it s the cleverest way to stay ahead of your competition. Amadeus Mobile Traveler truly puts you way ahead of the game: For Travel Agents: - Provide exclusive service and increase customer loyalty - Strengthen your brand identity with your own mobile application - Extend your customer base and create new revenue sources For Travelers: More & more benefits here! _ Share your travel plans via Facebook, Twitter and Store your personal details, trips and bookings in My Profile Feedback & Ratings

6 Let s shape the future of travel Products & Services Workshop 2015 Because we are committed to our customers success, we have conducted an impressive workshop which was a journey that took the audience into a variety of Amadeus latest trends and newest online & offline products and solutions. With the presence of Mr. Bruno des Fontaines (Director, Operations & Marketing), Mr. Alfonso Sasseli (Commercial Manager), Mrs. Marian Girguis (Business Solutions Manager) & Mr. Shibu George (Business Solutions Manager) from our regional office in Dubai, we have shown our latest online / offline Products & Solutions during this fascinating workshop which took the place on the 27th of May, 2015 in the InterContinental Hotel - Amman. The Workshop has set up the lights on Amadeus e-commerce and Mobile solutions, as well as a number of a very useful front / mid-office products such as Amadeus Integrated mid-office (AIMO), Remote Ticketing Solutions (RTS), Amadeus Ticket Changer (ATC), Electronic Miscellaneous Document (EMD), Amadeus Agency Insights, Customer Profile, UETTR & PrintMyTrip.

7 Arabian Travel Market (ATM) 2015 The 23 rd edition of the Arabian Travel Market (ATM) ran from 4 7 May at the Dubai International Convention and Exhibition Centre. For the 11 th year in a row, we have showcased our presence in the Arabian Travel Market Our stand s visitors have gained a first-hand experience of the upgraded Selling Platform Connect (SELCO), and as a part of our participation at ATM 2015, we have also hosted a press conference on Day 2 of the event to launch our research study: Middle East Online Travel Review. Furthermore, Amadeus hosted four seminars titled Hala Amadeus, Travel Wizard, Trends in Online Travel and Fraud/Payments, Hotel and Business Intelligence held from 4 to 6 May.

8 Quiz #6 Interact with us and answer the following questions in order to enter a draw and win an impressive prize 1) How can the Amadeus Mobile Traveller App offer a 360º travel experience? 2) From Amadeus Products & Solutions workshop presenters, who is the Director of Operations & Marketing? a. Bruno George b. Marian Girguis c. Bruno des Fontaines d. Alfonso Sassile 3) Name 3 products that have been presented during the Products & Solutions workshop. Awaiting you answers to be sent by to: [email protected]