BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP
|
|
- Ethelbert Cannon
- 8 years ago
- Views:
Transcription
1 BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP
2 Building Omni-Channel Retail From The Back End Up 2 An average of 50% of retailers plan to increase their commitments to order management, e-commerce, mobile commerce, core POS and mobile POS in 2015, according to IHL Services. But while these back-end systems are critical to processing orders and handling transactions, they are also the essential building blocks of an omnichannel strategy. These days, retailers need to be ahead of the curve in creating an integrated customer experience and delivering a consistent brand message across multiple channels. That is because consumers now expect the same level of service whether they are speaking with a sales associate in-store, browsing an e-commerce site or swiping their credit card through a mobile POS device. In fact, multichannel consumers spend 82% more per transaction than customers who only shop in-store, according to a report from advisory firm Deloitte. And a Forrester report entitled Consumer Desires vs. Retailer Capabilities: Minding the Omni-Channel Gap predicts $1.8 trillion in online and webinfluenced retail sales in 2017 up from $1.3 trillion in In this report we explore the challenges facing companies that are lacking an omni-channel approach: Gathering actionable analytics: It is not always easy to measure consumer activity in each and every individual channel. Yet without this consolidated view, retailers risk not having a comprehensive understanding of their customers. Shifting mindset: Many retailers make the mistake of seeing an e-commerce site as just one big store, separate from a brickand-mortar location. Instead, merchants need to be trained to think in omni-channel terms and view multiple channels as a unified customer journey. Inaccurate inventory: Informing an online shopper that an item is available for in-store pickup when it is in fact not available is a surefire way to lose business. Poor system integration: A hodgepodge of legacy systems and newer best-of-breed solutions can make it incredibly difficult to ensure proper integration. A lack of employee enthusiasm: Retailers need to drive adoption of an omni-channel strategy among store associates to achieve success. Retailers need to be ahead of the curve in creating an integrated customer experience and delivering a consistent brand message across multiple channels.
3 Building Omni-Channel Retail From The Back End Up 3 The right back-end systems can help retailers overcome these obstacles and achieve their omni-channel goals. In fact, omni-channel relies on a wide spectrum of properly integrated systems so that retailers can effectively increase brand awareness, enhance customer experience and drive revenue. There is no one omni-channel bucket where you can invest as if investing in a stock option, said Greg Buzek, President of IHL Services. It s a variety of products. Currently, there are three main functions of an omni-channel strategy: Creating a consistent brand; Leveraging actionable data; and Ensuring a real-time response to customer needs. This brief explains why an omni-channel strategy is critical to retail success and how the right back-end systems can support each of these important functions. Maintaining A Consistent Brand An effective omni-channel strategy is about delivering a single message consistently to your customers regardless of device or channel. According to Donna Taylor, Microsoft Dynamics AX for Retail Specialist at UXC Eclipse: One of the most important things about the omnichannel strategy is the maintenance of your brand. Brand in the retail world is everything, and it is what you have to protect and build. For example, if a retailer s e-commerce site uses data analytics to predict a consumer s buying preferences, a brickand-mortar sales associate should be equally in the know and armed with details of a customer s order history and online activity. And for good reason: A recent Infosys study revealed that brand consistency across channels is a significant factor in consumer spend, with more than 63% of shoppers asserting that brand consistency plays One of the most important things about the omnichannel strategy is the maintenance of your brand. Brand in the retail world is everything, and it is what you have to protect and build. - Donna Taylor, UXC Eclipse
4 Building Omni-Channel Retail From The Back End Up 4 a role in their spending. Furthermore, 34% of respondents report that a high level of brand consistency contributes to a greater spend, while a lack of consistency reduces spend for 39% of consumers. To deliver such consistency, the right back-end retail system is mandatory. Online ordering, mobile browsing, in-store shopping all of these transactions can be combined into a single ordering system to ensure a positive experience. For example, a single and integrated order management system can serve as both an important centre of activity and a single source of truth. The big drive right now is moving to the use of a single order management system, which is becoming the hub regardless of how a shopper chooses to buy your products, Buzek said. Whether you re serving up webpages, or mobile pages to a mobile device within the store, or your traditional pointof-sale system, the desire is to move to a single system. This approach also supports an integrated retail supply chain so that purchases made online can easily be returned to a store. Moreover, items can be shipped from one brick-and-mortar location to another without impacting product availability or inventory. And from a merchant perspective, retailers can anticipate customer buying behaviour with full knowledge of stock levels and then respond to these customer demands with timely, appropriate and targeted promotions. For example, due to rapid growth in multiple countries, a popular retail chain was struggling to achieve a single and consistent source of truth that would allow it to accurately forecast consumer demands, inventory levels and labour requirements. So the retailer turned to Microsoft Dynamics AX for Retail. By providing omni-channel capabilities that create a single view of the organisation, the solution has enabled the retailer to rapidly expand into new markets, increase customer visibility, forecast and budget enterprise needs, and expedite growth, all while maintaining brand consistency. The big drive right now is moving to the use of a single order management system, which is becoming the hub regardless of how a shopper chooses to buy your products. - Greg Buzek, IHL Services
5 Building Omni-Channel Retail From The Back End Up 5 Leveraging Actionable Data Creating an integrated experience across multiple channels requires the right data. By analysing data collected on customers, such as buying behaviour and preferred method of payment, retailers can gain a 360-degree view of their customers a critical component in any omnichannel strategy. However, more data collected does not necessarily mean better insights gleaned. The goal for retailers is to be able to gather and act on data quickly enough to make a significant impact on customer service. More data doesn t mean that you re going to make better decisions, Taylor said. Better decisions are made by accruing and using data to find the outliers and areas that need attention. The right retail system can help by sharing critical transactional data with a business intelligence solution for instant analysis. Forget about training employees to painstakingly manipulate SQL queries to crunch data sets. Rather, many back-end retail systems are equipped to handle vast amounts of information, and then slice and dice these data sets into actionable insights. In terms of access, employees can be taught how to pivot tables using Excel or similar tools to make sense of the data. Alternatively, some systems have built-in capabilities for data analytics, including dashboards that grant users easy access to frequently updated information. Consider, for example, a fashion retailer that runs three separate warehouses within a single facility one for online orders, one for mobile orders and one for brick-and-mortar orders. If the e-commerce section ran out of stock, the retailer would simply start declining orders. However, with a back-end retail system like Microsoft Dynamics AX for Retail, inventory data could be integrated in such a way that the retailer would know exactly what is in stock and automatically allow sales to continue without having to move stock from one warehouse to another. What s more, the system could send alerts if manufacturing needs to be ramped up to satisfy elevated demand. More data doesn t mean that you re going to make better decisions. Better decisions are made by accruing and using data to find the outliers and areas that need attention. - Donna Taylor, UXC Eclipse
6 Building Omni-Channel Retail From The Back End Up 6 Ensuring A Real-Time Response To Customer Needs Even the best data requires fast action for a successful omni-channel deployment. In fact, impulse buying sales at online businesses worldwide totaled $1.25 trillion last year an increase from $1.06 trillion in 2012, according to Bloomberg. Collecting data in real time and leveraging it to personalise offers and interactions is critical. As such, systems need to span the enterprise to deliver real-time access to data with deep analysis. Take, for example, a retailer with 50 POS lanes in a single location, as well as a number of smaller satellite facilities. This retailer needs to ready its POS systems for a hectic summer tourist season but only has eight weeks to do so. As it is, the store is taxed with aging POS hardware and software and an independent network infrastructure. However, by deploying Microsoft Dynamics AX for Retail, the retailer managed to leverage real-time data to significantly increase profitability across the supply chain and allow managers to make more immediate decisions on products, shelf space and replenishment. Category management has also been a huge advantage presented by using the right retail systems. For example, since moving into a smaller facility, the retailer was able to get business intelligence solutions up and running, as well as implement all replenishment, inventory tracking, EOS operations, account and full back-office operations in approximately four months. Such immediate category management not only helped reduce waste across facilities but generated a 30% increase in sales. Impulse buying sales at online businesses worldwide totaled $1.25 trillion last year. - Bloomberg
7 Building Omni-Channel Retail From The Back End Up 7 Conclusion Never in the history of retail have customers had such high expectations. Whether browsing an e-commerce site, exploring a mobile app, seeking assistance via social media or shopping in a retail store, consumers now demand a consistent and seamless experience across multiple channels. And as technology advances, there s no telling how people will shop for goods and services, and what combination of POS systems and devices they ll use. You have to be able to stand across all of the different levels and areas of retail as it s going today, Taylor said. Today, we have web, mobile, Twitter, ebay, Facebook, standard brick-andmortar; who knows what we re going to have five years from now. There are a lot of things that are coming, and you need a system that allows you to be flexible to support those changes in the future. That s why retailers need a strategy that will allow them to remain flexible enough to support these shifting tides in both technology and consumer buying behaviour. An effective omni-channel approach is key to futureproofing any retail business. But that is possible only if the right backend systems are in place. By building from the back end up, retailers can realise the three main functions of an omni-channel strategy: Maintaining a consistent brand; Leveraging actionable data; and Ensuring a real-time response to customer needs. From there, retailers can boost brand awareness, enhance customer experience and drive sales for long-term success. An effective omnichannel approach is key to futureproofing any retail business. But that is possible only if the right back-end systems are in place.
8 Building Omni-Channel Retail From The Back End Up 8 About Retail TouchPoints Retail TouchPoints is an online publishing network for retail executives, with content focused on optimising the customer experience across all channels. The Retail TouchPoints network is comprised of a weekly newsletter, special reports, web seminars, exclusive benchmark research, an insightful editorial blog, and a content-rich web site featuring daily news updates and multi-media interviews at The Retail TouchPoints team also interacts with social media communities via Facebook, Twitter and LinkedIn. 411 State Route 17 South Suite 410 Hasbrouck Heights, NJ P: F: info@retailtouchpoints.com About UXC Eclipse Microsoft Dynamics ERP Gold Partner UXC Eclipse is the Retail ERP Specialist. The preferred implementation partner for large and complex retail solutions, UXC Eclipse has an impressive customer reference base. Speak to UXC Eclipse about how their integrated Microsoft Retail offerings are delivering true omnichannel retailing globally with mobile POS, full e-commerce, retail warehouse management and logistics and the highest levels of customer service. www,uxceclipse.com.au P: info@uxceclipse.com
Guide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationExclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results
Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results unveil the internal goals and external pressures driving
More informationUXC Eclipse + Microsoft Dynamics AX 2012 for retail
UXC Eclipse + Microsoft Dynamics AX 2012 for retail Today s smart retailers have highly efficient, integrated retail supply chains and focus on delivering exceptional buying experiences that keep customers
More informationExperience Is Everything
RETAIL PLAYBOOK Experience Is Everything 3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World Retail m 8.8% ore than two decades after the first secure online purchase, the bricks-to-clicks
More informationEXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH
EXCLUSIVE 2014 SURVEY REPORT: THE OMNICHANNEL CHALLENGE: STRATEGIES THAT WORK RESEARCH CONTENTS INTRODUCTION/REPORT SUMMARY... 3 OMNICHANNEL CHECK-IN: WHERE DOES YOUR COMPANY FIT IN?.... 4 ACKNOWLEDGING
More informationWHAT S IMPORTANT TO CUSTOMERS IN THE OMNI-CHANNEL AGE. How Technology Has Changed The Consumer-Retailer Relationship And How Retailers Must Respond
SURVEY REPORT: WHAT S IMPORTANT TO CUSTOMERS IN THE OMNI-CHANNEL AGE How Technology Has Changed The Consumer-Retailer Relationship And How Retailers Must Respond Sponsored by White Paper While price and
More informationWhat Data Discovery can do for a true OmniChannel experience. A Credon White Paper
What Data Discovery can do for a true OmniChannel experience A Credon White Paper 1 The need for Omnichannel According to Comeos (the Belgian confederation representing retail and commerce), online shopping
More informationYour Last Traditional POS
RIS News Custom Research Your Last Traditional POS Examining the future of retail POS in a brave new omnichannel world produced by by joe skorupa Your Last Traditional POS Examining the future of retail
More informationnot another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER www.retailpro.com
not another omnichannel customer experience whitepaper data convergence paves the way A RETAIL PRO WHITEPAPER contents 03 not another customer experience whitepaper 04 omnichannel =? 05 omnichannel = customer
More informationCater to the Fashionista in Every Consumer. 5 Proven Personalization Strategies for Fashion Retailers
Cater to the Fashionista in Every Consumer 5 Proven Personalization Strategies for Fashion Retailers Contents Introduction 3 Deliver Individualized Product Recommendations 4 Beyond Product Recommendations,
More informationOmni-Channel Crimsonwing White Paper. August 2014
Omni-Channel Crimsonwing White Paper August 2014 1 Contents 03 Introduction 04 What is Omni-Channel Retail? 05 Challenging Pure-Play retailers 06 Examples of Omni-Channel Success 07 Omni-Channel is more
More informationENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE
ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies
More informationAn RIS News Whitepaper
An RIS News Whitepaper The Omnichannel PRODUCED BY There is abundant evidence that the shopper preference for buying online and picking up in a store has become part of mainstream retailing. It is a logical
More informationINTEGRATING MOBILE ACROSS ALL TOUCH POINTS EXCLUSIVE S URVE Y RE PORT
INTEGRATING MOBILE ACROSS ALL TOUCH POINTS EXCLUSIVE S URVE Y RE PORT TABLE OF CONTENTS Executive Summary...3 Bringing Mobile Into The Store...4 Chart: Where is your organization in terms of mobile implementations?
More informationInformation-Driven Transformation in Retail with the Enterprise Data Hub Accelerator
Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator
More informationClient focused. Results driven. Ciber Retail Solutions
Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers
More informationredefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress
redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress 2 Redefining the customer experience by adding value to IT infrastructure Services
More informationIBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1
IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,
More informationCONSULTING FOR THE MIDDLE MARKET
BUSINESS INSIGHTS Omni-Channel Retailing in Middle Market Part I: Understanding Omni-Channel & its Potential Impacts on the Retailing Industry Brock D. Eckles July 29, 2015 CONSULTING FOR THE MIDDLE MARKET
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationRAKUTEN ATTRIBUTION MEASURING THE MODERN SHOPPER RAKUTEN ATTRIBUTION
RAKUTEN MARKETING Measuring the Modern Shopper Measuring the Modern Shopper Introduction Modern retailing is developing fast and the lines between online and offline are increasingly blurred. We have come
More informationOn Your Mark, Get Set, Go! ebook
On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with
More informationSPORTING GOOD RETAILERS ebook
SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers
More informationDifferentiate Now for Retail Leadership The Omni Channel Customer Experience
Differentiate Now for Retail Leadership The Omni Channel Customer Experience Singapore October 11 th, 2011 Ivano Ortis Head International, IDC Retail Insights Agenda Industry Trends What is Changed? Omni-channel
More informationFULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING
FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING Creating the supply chain visibility, accuracy, control and flexibility retailers need to meet the demanding fulfillment expectations of the
More informationHow To Run An Ecommerce Business With An Integrated Ecommerce Platform
INTEGRATED ECOMMERCE UniteU Technologies UniteU Commerce CRM ERP + Legacy Systems Point of Sale P1 UniteU Commerce Many retailers deal with the frustration that accompanies having to manage separate functions
More informationManaging Growth in an Omni-Channel World
Managing Growth in an Omni-Channel World October 15, 2015 Marc Kalman Breaking the Mold of Outdated ERPs 1 What We Will Cover What is Omni-Channel? Market Challenges Save the Sale Turning to the Supply
More informationTOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE
TOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE Today s Customers Demand a Unified, Differentiated and Personalized Retail Experience Before making a purchase, customers do
More informationHow To Be An Integrated Omnichannel Retailer
OMNICHANNEL RETAILING: FROM VISION TO REALITY Exploring how to meet the critical need for bringing superior anytime, anywhere shopping journeys to life For more information visit ncr.com or contact us
More informationPage 1. Transform the Retail Store with the Internet of Things
Page 1 Transform the Retail Store with the Internet of Things The Internet of Things is here today There s a new era dawning in the retail industry, and it s being driven by the Internet of Things. The
More informationThe Shopatron Omni-Channel Playbook
The Shopatron Omni-Channel Playbook The Shopatron Omni-Channel Playbook ecommerce, like football, is all about strategy. The plays you choose and your execution decide whether or not you win the game.
More informationHow To Be Successful In A Cross Channel Retailing
Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift
More informationThought Leadership White Paper. Omni-channel transforms retail transactions
Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even
More informationHOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES
HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES Intro According to a recent market study on be the main driver of total retail sales Embracing mobility the state of the retail sector that
More information4 Ways Retailers Can Beat the Competition. (With Data They Already Have)
4 Ways Retailers Can Beat the Competition (With Data They Already Have) On the surface, the retail data playing field looks fairly level. From big-box retailers like Walmart to small, independent boutiques,
More informationBringing Digital into Store, now and in the future
Bringing Digital into Store, now and in the future Neil Adamson Digital Commerce Lead Accenture Interactive Agenda The now An integrated store The future Recent history: multi/omni-channel Multi-channel
More informationMagento and Microsoft Dynamics GP: Make the Most of Selling Online
Magento and Microsoft Dynamics GP: Make the Most of Selling Online Make every interaction count. Every day companies choose to sell online, but they often jump in before developing a well-formed plan.
More informationWinning With Data Sharing
Winning With Data Sharing Driving New Analytical And Revenue Opportunities A Sponsored by WhitePaper To collaborate successfully, businesses must share data. Savvy retailers are taking note, creating invaluable
More informationTRADITIONAL ERP ERP FOR ECOMMERCE?
TRADITIONAL ERP < OR > ERP FOR ECOMMERCE? How to evaluate your options to choose the right direction for your retail business. SALESWARP.COM TRADITIONAL ERP OR ERP FOR ECOMMERCE? The retail industry is
More informationChico s Extends Its Customer Insights With Social Media Analytics
Chico s Extends Its Customer Insights With Social Media Analytics Written by Lorna Pappas, Contributing Editor Social media analytics strategies help retailers to profile and analyze social channels to
More informationProactively Increasing Your Online Sales
Proactively Increasing Your Online Sales TABLE OF CONTENTS Executive Summary...1 The Problem with Online Sales...1 Best Practices to Increase Online Sales...3 Executive Summary Selling online is more than
More informationOMNI CHANNEL RETAILING
OMNI CHANNEL RETAILING Omni Channel Retailing By ERP Omni-channel retailing is more than a trend it s what consumers are demanding. Thus truly, Omnichannel as a means of improving service for customers
More informationThe Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement
The Omnichannel Style Guide Setting Bold New Trends in Retail Engagement Comprehensive In-Store Solutions For Creating Your Own Omnichannel Style Most retailers have put a lot of thought into their shoppers
More informationTHE NEW INVENTORY IMPERATIVES 3 Steps To Meeting Consumer Demand With Optimized Multichannel Inventory Management
Retailers world-wide are losing $818 billion annually due to inventory distortion the combined cost of out-of-stocks and lost sales, and overstocks that retailers must discount deeply to sell. IHL Group
More informationfor Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.
Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and
More informationMarketing strategies for highly personalized online experiences
Marketing strategies for highly personalized online experiences Retail Perspective Personalization is retail s future; especially as more advanced technologies allow marketers to handle personalization
More informationReduce your markdowns. 7 ways to maintain your margins by aligning supply and demand
Reduce your markdowns 7 ways to maintain your margins by aligning supply and demand On average, On average, Step off the high-volume, low-price treadmill Browse through any online store or shopping mall
More informationLeveraging Video Analytics to Boost Total In-Store Performance
Retail Store Optimization Leveraging Video Analytics to Boost Total In-Store Performance The Intelligent Store Series Whitepaper Page 1 R etail organizations have been using video surveillance as a valuable
More informationMicrosoft Dynamics AX 2012 R3, clear cut benefits for your Organisation
2012 R3 Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation Microsoft Dynamics AX is an enterprise resource planning (ERP) solution for midsize and larger organisations that helps people
More informationPersonalized User Journeys. By Kevin Jackson Global Sales Director Gravity R&D 12/15/14
Personalized User Journeys By Kevin Jackson Global Sales Director Gravity R&D 12/15/14 Table of Contents Omnichannel and Retail 2.0... 3 Moments of Truth (MOTs)... 4 ibeacons, MOTs, and Big Data... 5 Personalized
More informationA CHASE PAYMENTECH WHITEPAPER. Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers
A CHASE PAYMENTECH WHITEPAPER Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers Table Of Contents Changing shopping habits... 3 The multi-channel journey...
More informationThe 5 C s of Omni Channel Retail WHAT THEY ARE, AND WHAT THEY MEAN FOR YOU
The 5 C s of Omni Channel Retail WHAT THEY ARE, AND WHAT THEY MEAN FOR YOU 1 Agenda About RSR A Brave New World The 5C s of Omni Channel Retailer (thinking about the customer) Implications on the enterprise
More informationEnterprise Integration for Multi-Channel Companies
Enterprise Integration for Multi-Channel Companies Microsoft Dynamics GP Microsoft Dynamics SL Microsoft Dynamics NAV Sage 100 (MAS 90 and MAS 200) nchannel 1275 Kinnear Road, Suite 239 Columbus, OH 43212
More informationTHE OMNICHANNEL CONSUMER
THE OMNICHANNEL CONSUMER KEY FINDINGS FROM THE DELOITTE REPORT THE OMNICHANNEL OPPORTUNITY TO HELP RETAILERS UNLOCK THE POWER OF THE CONNECTED CONSUMER INTRODUCTION The internet and mobile devices have
More informationThe Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions
The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating
More informationCUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION
CUSTOMER-CENTRIC ERP: INTEGRATED SYSTEMS FOR CUSTOMER SATISFACTION December, 2014 Nick Castellina, Research Director, Business Planning & Execution Omer Minkara, Research Director, Contact Center & Customer
More informationAchieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective
Achieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective Brian Kilcourse, Managing Partner April, 2015 Sponsored By Synopsis Retailers can t afford to wait too long to get started
More informationMulti-Channel Retail Software
Multi-Channel Retail Software In Store. Online. Mobile. Introducing Stratus Retail, the premier multichannel retail software by Celerant Technology. Stratus allows retailers the freedom to run their business
More informationLeveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences
Most retailers have seen the need to create omnichannel customer experiences. Leveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences TECHBLOCKS WHITEPAPER Leveraging
More informationSEPTEMBER 2015 RETAIL ADVERTISING REPORT CARD MAKING THE GRADE IN AN OMNICHANNEL WORLD
SEPTEMBER 2015 RETAIL ADVERTISING REPORT CARD MAKING THE GRADE IN AN OMNICHANNEL WORLD IS YOUR DIGITAL MARKETING MAKING THE GRADE? A 7% These days, everyone is an omnichannel consumer. We shop in stores,
More informationOmni-Channel Central Solutions
Omni-Channel Central Solutions Let Your Network Do the Selling Our goal is to get the right product to the right customer at the right price and the right time. We selected Manhattan to be that core foundational
More informationLukas Kerschbaum, Director Solution Engineering DACH Nicolas Berney, Senior Solution Engineer
Lukas Kerschbaum, Director Solution Engineering DACH Nicolas Berney, Senior Solution Engineer 1. hybris Overview 2. hybris B2C Customer Journey 3. hybris B2B Features 4. hybris MDM or PCM (Product Content
More informationAdobe Experience Manager integrates with e-commerce platforms for personalized shopping experiences
Adobe Experience Manager: Commerce Solution Brief Adobe Experience Manager integrates with e-commerce platforms for personalized shopping experiences Customers want to experience your products through
More informationSpecialising. in Success: Five Portraits in Omni-Channel Specialty Retail
Specialising in Success: Five Portraits in Omni-Channel Specialty Retail Omni-Channel Means Using Everything You Have to Gain and Keep Customers Sporting Goods Brand loyalty drives success in specialty
More informationBuilding Materials and Garden Equipment
Building Materials and Garden Equipment Build stronger relationships with your customers Boost customer satisfaction and loyalty by making the product selection and buying process simpler and more personalized
More informationThe Business Case for Investing in Retail Data Analytics
The Business Case for Investing in Retail Data Analytics Why product manufacturers are investing in POS and inventory analytics solutions Introduction In the latest Shared Data Study from CGT and RIS News
More informationRetail. Elevate your brand. Elevate your customer experience. Elevate your business.
Retail Elevate your brand. Elevate your customer experience. Elevate your business. Your Challenges are Complex. Honeywell Can Help. Today s retailers recognize the need for an effective omni-channel strategy.
More informationBusiness Intelligence
S2 Connecting Customers Business Intelligence Microsoft and the Microsoft logo are registered trademarks and/or trademarks of the Microsoft Corporation in the US and/or other countries. 2001 Microsoft
More informationLead the Retail Revolution.
Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,
More informationClick Labs Report: How Retail Leverages Mobile
Click Labs Report: How Retail Leverages Mobile Table of Contents: Transforming Retail via Mobile...4 Mobile Apps vs. Mobile-Optimized Websites for Retail...6 How to Leverage Mobile Retail Apps to Increase
More informationDo More. Improving digital commerce by delivering the experience consumers expect.
Do More Improving digital commerce by delivering the experience consumers expect. Skava White Paper CONTENT Consumer Engagement 1 Consumers Choose How to Interact With Retailers 2 What Does Omni-Channel
More informationAdobe Web Experience Management integrates with e-commerce platforms for personalized shopping experiences
Adobe Web Experience Management for ecommerce Solution Brief Adobe Web Experience Management integrates with e-commerce platforms for personalized shopping experiences Just as enterprise resource planning
More informationDrive Business Further Faster With RetailNext
Drive Business Further Faster With RetailNext Built especially for retailers, RetailNext is a scalable in-store analytics platform that makes it easy for you to collect, analyze, and visualize data about
More informationThe Brains Behind Omnichannel Retailing
The Brains Behind Omnichannel Retailing Uncovering the real omnichannel challenges and keys to success. July 18, 2013 2:00 EST / 11:00 PST 1 Today s About Kalio Speakers Today s Speakers Bernardine Wu
More informationShhh, Just Put that New Car in My Mailbox Using predictive analytics to understand onlineshopper intent and engage meaningfully
point of view Shhh, Just Put that New Car in My Mailbox Using predictive analytics to understand onlineshopper intent and engage meaningfully Acxiom Corporation 601 E. Third, Little Rock, AR 72201 www.acxiom.com
More informationCUSTOMER! ENGAGEMENT SURVEY RESULTS
CUSTOMER! ENGAGEMENT SURVEY RESULTS July 2011 Table of Contents Introduction Respondent Info 3 6 QUESTIONS: How would you rank an overall customer engagement strategy in comparison to other current priorities
More informationAccenture CAS: integrated sales platform Power at your fingertips
Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is
More informationMarketing Analytics. September 28, 2011
Marketing Analytics September 28, 2011 Agenda Industry Statistics Industry briefs Demo Summary Gartner Industry Stats enterprise data... is expected to grow by 650% in the next five years 80% of that the
More informationMagento and Microsoft Dynamics GP: Make the Most of Selling Online
Magento and Microsoft Dynamics GP: Make the Most of Selling Online White Paper Brian Lynch Vice President of Enterprise Market Development blynch@nchannel.com Disclaimer 2013 nchannel Incorporated. All
More informationIs it Time to Purchase a Fashion Enterprise Solution?
Is it Time to Purchase a Fashion Enterprise Solution? Determining whether to replace an ERP, PLM or other system is a major decision for any apparel and fashion business. Fortunately, recent technology
More informationCritical Success Factors for Personalisation
Critical Success Factors for Personalisation Introduction To best optimise engagement and revenue, online and multichannel retailers need to personalise the brand and shopping experience for each customer.
More informationDesigning an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers
Designing an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers INTRODUCTION U.S. e-commerce retail sales in 2013 were estimated to have exceeded $262 billion, marking
More informationLocation Analytics for. Marketing A Knowledge Brief
Location Analytics for Marketing A Knowledge Brief Improving Customer Insight and Intimacy with Location Analytics This use case details how Esri helps companies enhance the performance of marketing campaigns
More informationWhen did you first build your current ecommerce platform? Or when did you last upgrade or replatform?
Technological advances and social networking continue to transform the online shopping experience. Meanwhile shoppers expectations are set by the best-of-breed ecommerce sites they frequently visit. That
More informationFOODIE CORE. In the heart of your online grocery system. All the tools you need to run modern and cost-efficient grocery operations online
FOODIE CORE In the heart of your online grocery system All the tools you need to run modern and cost-efficient grocery operations online BRING YOUR BRAND AND BUSINESS ONLINE Interfaces to retail systems
More informationConverged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper
Converged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper 02 Are retailers providing consumers with the shopping experience
More informationMultichannel Order Management for ecommerce ebook
Optimizing The Order Fulfillment Process Ensures Orders Are Processed Efficiently. Multichannel Order Management for ecommerce Back Office Strategies For Multichannel Retailers 2015 Freestyle Solutions,
More informationPIVOTAL CRM RETAIL INDUSTRY
PIVOTAL CRM RETAIL INDUSTRY PROVIDING RETAIL ORGANIZATIONS WITH A COMPETITIVE EDGE Pivotal CRM for Retail delivers 36O o business insight to stay ahead of competition COMMITTED TO MEETING INDIVIDUAL NEEDS
More informationBest practices for choosing and integrating a mobile payments platform. A GlobalOnePay White Paper
Best practices for choosing and integrating a mobile payments platform A GlobalOnePay White Paper Mobile commerce (mcommerce) purchases and in-app payments made on mobile devices are rapidly becoming just
More informationThe digital future for retail, hospitality and travel.
Digital transformation resets customer expectations. The digital future for retail, hospitality and travel. Technology is fundamentally changing how retail, hospitality and travel businesses operate. Businesses
More informationTransforming the Store Experience with Cisco Retail Solutions
Transforming the Store Experience with Cisco Retail Solutions A key goal for today s retailer is to become a true omnichannel business. Crossing the boundaries of digital and physical retail environments,
More informationClear Returns changes the way retailers think
Clear Returns changes the way retailers think Understanding the causes, likelihood and impact of returns helps to drive profitability It s not what they buy, it s what they keep. Shopping behaviour has
More informationMeeting the Omni-Channel Challenge with In-Store Fulfillment for Retailers
Meeting the Omni-Channel Challenge with In-Store Fulfillment for Retailers ABOUT THE AUTHOR CHUCK FUERST DIRECTOR OF PRODUCT STRATEGY Chuck Fuerst is the director of product strategy at HighJump. He has
More information3 Ways Retailers Can Capitalize On Streaming Analytics
3 Ways Retailers Can Capitalize On Streaming Analytics > 2 Table of Contents 1. The Challenges 2. Introducing Vitria OI for Streaming Analytics 3. The Benefits 4. How Vitria OI Complements Hadoop 5. Summary
More informationPresented In Conjunction With: Feature Sponsor
Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: The Sale Is The Omni-Channel Retailers have come to realize the channel customers use to make purchases does not matter, because
More informationecommerce Re-platforming with hybris
ecommerce Re-platforming with hybris Considerations, insights, and lessons learned Why read this report Digital has changed retail forever. ecommerce is now a $300 Billion market in the US and greater
More informationThe Future of Omni-Channel in the New World of Retail
The Future of Omni-Channel in the New World of Retail Peter Sheldon, Principal Analyst Forrester Research @peter_sheldon 63% of consumers visit a manufacturers site to find product information 2 ...and
More informationChanging E-Commerce Trends
Changing E-Commerce Trends E-Commerce trends that will change the way of shopping E-commerce came to existence more than two decades ago. It is still going strong. As per emarketer, worldwide e-commerce
More informationWebsite Improvements for More Successful E-Commerce
Website Improvements for More Successful E-Commerce FROM LANDING PAGE TO SHOPPING CART Reminders for Today s Webinar Webinar recording & slides: will be emailed to you within 48 hours after the event Discussion:
More informationE-book. Driving Customer Engagement And Loyalty With Social Clienteling
A E-book Driving Customer Engagement And Loyalty With Social Clienteling Retail success in today s business climate demands dynamic, real-time action and reaction. Companies need to move as fast as their
More information