Your key to the market of the future.

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2 Your key to the market of the future. > Industry > Automotive Automotive Industry Aerospace 2

3 Schaeffler Group > Your key to the market of the future. > Aerospace Schaeffler Group. Benefiting from mutual dynamics The automotive aftermarket is a high-paced market. A market that grows to meet demands and reacts immediately to trends and current developments in the automotive sector. A market in motion. As Schaeffler Group, we are making our own mark in this dynamic environment. We have confidence in our strength as an innovative, responsible family business, invest strategically in research and development, and focus consistently on the wishes and expectations of our customers. The result: Quality products from the brands LuK, INA and FAG as well as efficient services that continuously impart crucial momentum to the automotive aftermarket. In Germany and all over the world. 3

4 Service. Power. Partnership. Three brands for your success The Schaeffler Group comprises the brands LuK, INA and FAG a powerful combination for your success. As part of an organization with worldwide operations, each of the group s brands stands for innovative, future-oriented products, long-lasting quality and efficient services in nearly every country around the globe. Past developments underscore the high standards and proven performance of these three strong brands. Innovations such as the self-adjusting clutch (SAC) and the dual mass flywheel (DMF) have set standards in the automotive aftermarket for passenger cars and commercial vehicles ensuring your competitive advantage. 4

5 Schaeffler Group Automotive Aftermarket > Service. Power. Partnership. Service. Without service, everything else is irrelevant. We re firmly convinced of this, and that s why we feel it is particularly important to provide customer-specific services. Our range of services are designed to provide you true added value. To our way of thinking, that means being available for you whenever you need us. Supplying you precisely what you need, in the right quantities and the promised quality, at fair conditions and to the right place according to the agreed schedule. Power. We have more power. As one of world s leading organizations with global operations, we are in a position to continuously further develop our products and services for you. Improvements in order and delivery processes, for example, or in the processing of warranty claims help drive operational efficiency and productivity while raising customer satisfaction. And we also never stop refining and expanding our concepts and the measures we use to purposefully support automotive parts distributors and garages. Partnership. We want to be your partner. Working on challenges together with you and identifying optimal solutions. This requires listening carefully to one another and understanding exactly what the other is saying. Because only as equal partners can we be in a position to offer mutual advice and to also accept advice. A partnership that gives and takes and brings great success to both sides. We re there for you: More than 1,800 direct distributors and approximately 7,000 wholesalers worldwide Argentina, Australia, Brazil, Canada, China, Croatia, Czech Republic, Finland, France, Germany, Great Britain, Greece, Hong Kong, India, Italy, Japan, Mexico, Netherlands, Poland, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Taiwan, Turkey, Ukraine, UAE, USA. 5

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7 PASSENGER CARS COMMERCIAL VEHICLES SERVICES PASSENGER CARS Strong performance: the complete LuK passenger car program, from the clutch to the power steering pump Pages 9-15 Driven by success: INA application solutions for engines and transmissions Pages More power for the business: FAG passenger car wheel bearings Pages 20-21

8 PASSENGER CARS As Original Equipment and for the Aftermarket. Our signs for quality and service The passenger car aftermarket is growing and with it the opportunities and potentials for automotive parts distributors and garages. For anyone who wants to take advantage of this situation, the choice is clear: the quality brands LuK, INA and FAG. Reliance on our fast, dependable delivery, our worldwide production and distribution network and our integration in the international Schaeffler Group guarantee optimal availability and supply of components and services. Our innovations drive new development. Our services create competitive advantages. First class products Ranging from Audi, Mercedes-Benz, Chrysler, Ford, GM and Toyota to VW and Volvo practically every automaker in the world uses our high-value OE and spare parts for drive trains, engines and chassis systems. The full range of products, from dual mass flywheels (DMFs), self-adjusting clutches (SACs) and system solutions such as the RepSet or RepSetPro, to belt drive components, valve train systems, wheel bearing sets as a system solution, and hydraulic steering and vacuum pumps: our market-oriented products always exhibit high technical competence and outstanding quality. Worldwide network No one today can afford to keep customers waiting. Automotive parts distributors and garages can depend on our global network of some 7,000 wholesale partners, 1,800 direct distributors and 30 sales offices and subsidiaries. They ensure a high level of service, short response times and rapid availability of the necessary spare parts. More value for automotive parts distributors and garages We help you to differentiate your offering from that of your competitors, promote customer loyalty and manage your customer relationships more effectively. Our successful, established marketing concepts: LuK Meister Service, AutoView Europe, RepXpert, TecDoc, TecCom, TecWarranty, TecCMI and PARTSLIFE. These enable us to offer you professional support covering the full range of issues concerning the automobile trade and garages. 8

9 Passenger cars > Clutch expertise and original equipment quality. PASSENGER CARS Clutch expertise and Original Equipment quality. Rapid replacement, satisfied customers Clutch replacement is one of the standard services performed by garages. Advanced technology has brought about more than a few changes in this area and Schaeffler Group Automotive Aftermarket has responded by developing customer oriented solutions: original equipment quality from LuK ensures rapid, professional installation and the highest level of reliability in service. New technologies demand new solutions The technical development of clutch systems is continuously progressing. In recent years the concentric slave cylinder has LuK RepSet and RepSetPro For the garage this means it has to determine exactly which release system has been installed. Schaeffler Group Automotive Aftermarket effectively supports the garages in this; along with the RepSet, which contains the clutch disc, the clutch pressure plate and the conventional release bearing, Schaeffler Group Automotive Aftermarket also offers the RepSetPro. Pro means professional and that s why this replacement package also contains the concentric slave cylinder, which should always be replaced with the clutch. This is a sure way of preventing the failure of the concentric slave cylinder just a few months after the clutch repair > TIP: With the LuK RepSetPro you combine two benefits in one: original equipment quality from LuK and your technical expertise. appeared on the market alongside the conventional release bearing: it combines the slave cylinder and the release bearing in a single component and represents a technical advancement. Now every second new passenger car produced is equipped with this new technology. and thereby avoiding justified customer complaints. A complete and professional clutch replacement and the conscientious inspection of the clutch environment ensure satisfied and loyal customers. Schaeffler Group Automotive Aftermarket stocks the right service parts for all vehicles. 9

10 PASSENGER CARS Clutches from A to Z. Today s engineering offers attractive sales potential for tomorrow The clutch transmits the force, the release bearing provides the functionality. The concentric slave cylinder combines the clutch slave cylinder and the conventional release bearing in a single component. Compact and designed as a coherent package, these assemblies are now installed in every second new vehicle with a clutch and result in sales potentials for the aftermarket of the future. LuK release bearings or concentric slave cylinders More and more clutches are actuated by means of the hydraulic concentric slave cylinder. Here the slave cylinder is arranged at the center of the clutch and lies within the clutch bell housing. BENEFITS: high functional reliability and service life compact design automatic adjustment compensates clutch wear high efficiency less internal friction low pedal forces and low wear low weight, as it eliminates the need for an actuation shaft with release fork or lever and a thrust bearing guiding sleeve few potential sources of failure (no deflection, no play, no angular misalignment) engine compartment not cramped by concentric slave cylinder no tensile loads from hydraulic force on fasteners > TIP: The release bearing or the concentric slave cylinder should also be replaced every time the clutch is repaired. This reduces the need for follow-up repairs and unnecessary discussions with customers. 10

11 Passenger cars > Developments that drive the market forward. PASSENGER CARS Developments that drive the market forward. More drive for the business, more comfort on the road Developments from LuK are innovations based on many years of experience in the drive train field. The dual mass flywheel (DMF), the damped flywheel clutch (DFC) and the self-adjusting clutch (SAC) are just a few examples. They have all been successful on the market and are supplied directly to numerous vehicle manufacturers the best recommendation for replacement in OE quality! Dual mass flywheel (DMF) When LuK launched the dual mass flywheel back in the 1980s, it was as an absolute technological innovation on the market. Today one in four passenger cars in Europe has one: LuK supplies it to more than 20 automakers. The DMF performs two functions: first, it holds the ring gear for starting the engine, and second, it dampens vibration throughout the drive train. To do so the vibration disc comprises two masses, which can be rotated via a bearing up to 170 against each other. The two decoupled masses are connected by means of a spring damper system with a very strong damping coefficient. This not only prevents noise: the dual mass flywheel also facilitates driving at low RPM, and that saves fuel. LuK special DMF tool Inspecting the dual mass flywheel during clutch replacement is usually a very complicated matter. The special DMF tool developed by LuK makes it possible to carry out the most important measurements under workshop conditions and without having to remove the dual mass flywheel. Damped flywheel clutch (DFC) The DFC is a further development of the dual mass flywheel, whereby the clutch disc, pressure plate and crankshaft bolts are already integrated. It forms a single, highly compact module that simplifies replacement and makes installation virtually foolproof. Self-adjusting clutch (SAC) The introduction of ever more powerful engines also created demand for clutches with higher transmission torques. This in turn raises the force required to actuate the clutch pedal. The more the clutch is worn during operation, the higher that required force becomes. The self-adjusting clutch compensates for this wear. This is accomplished by means of wedges that automatically adjust the assembly. As a result, the relatively low release forces and diaphragm spring geometry are maintained over the entire service life of the clutch. The continuous adjustment of the release forces also decreases wear extending the service life. > TIP: Our customers can obtain the required special tools for the DMF and the SAC clutch from our product range. 11

12 PASSENGER CARS Automatic engagement, powered by LuK. Innovations for the market of the future Leading passenger car manufacturers report an increasing share of automobiles equipped with automatic transmissions. LuK responds to this trend with innovations for the market of the future: parallel shift gearboxes (PSG), auto shift gearboxes (ASG) and continuously variable transmissions (CVT) are designed to enhance driving comfort and dynamics and not only for large sedans. PSG Also known as the double clutch transmission, the parallel shift transmission consists of two partial transmissions separated into even and odd gears as well as a double clutch. When changing gears, torque is continuously transferred from one clutch to the other. The resulting transition between gears is exceptionally smooth, and comparable to that of an automatic transmission. Moreover, the PSG features extremely low fuel consumption. ASG The auto shift transmission consists of three electric motors that perform the movements that the driver normally actuates via the clutch pedal and the gearshift directly on the transmission. The transmission itself is unchanged and the design is compact. With a good level of comfort the gears can be changed manually or automatically on a transmission with ASG components from LuK. An electric servomotor releases the clutch at the touch of the gearshift lever. A sensor then recognizes the gear selected and another electric servomotor engages that gear. The result is an automatic that nonetheless offers considerable advantages over fully automatic transmissions with converters. Eliminating the converter, for example, significantly reduces weight, prevents sluggishness and saves costs. That s why the ASG is also suited for use in smaller vehicles. CVT Continuously variable transmissions can be based on various operating principles. The chain-driven variable transmission has proven suitable for use in passenger cars, whereby it has been restricted mainly to the low end of the power range in the past. With LuK CVT components (pulley sets, link-plate chain and hydraulics), the first high-performance CVT operating on the chain drive principle is now available for use with powerful engines with torques ranging up to 380 Nm. The transmission ratio between the engine and the drive wheels changes continuously with the width of the wedge-shaped pulley. Conventional gear changes disappear entirely, mechanically fixed transmission ratios and discontinuities between gears become a thing of the past: an infinite number of drive ratios permits the engine to always run under optimum operating conditions. BENEFITS: more driving comfort with fuel consumption that is equal to or even lower than that of manual transmissions lower weight and less installation space as compared to an automatic transmission easy operation dynamic response 12

13 Passenger cars > More power for automatic transmissions. PASSENGER CARS More power for automatic transmissions. The torque converter from LuK for a changing market LuK was quick to position itself as an engineering partner to manufacturers of vehicles with automatic transmissions. With the development and production of its own torque converter, LuK also accommodates the growing automatic market. Torque converters Hydraulic torque converters are primarily used in conventional (stepwise) automatic transmissions and infinitely variable (stepless) CVT transmissions. The converter is mounted between the engine and the transmission and transmits the torque from the engine to the transmission input shaft. The torque is transmitted hydrodynamically during acceleration and via an integrated slip clutch to lower fuel consumption during driving operation. When accelerating the converter also raises the torque to the transmission input shaft by as much as a factor of three. LuK optimizes the converter characteristics depending on the required performance data and the available installation space supplying a component ideally matched to the automobile. BENEFITS: precise, efficient selection of driving levels reduced fuel consumption comfortable acceleration 13

14 PASSENGER CARS We apply pressure more efficiently, comfortably and safely. Power steering pumps from LuK combine performance and long service life The power steering pump first appeared in its current form in The basic principle of the vane pump has been the subject of continuous further development ever since. The use of special LuK energy saving pumps as original equipment makes it possible, for instance, to reduce energy consumption by up to 50% another example of efficiency through innovation. Power steering pumps from LuK 95% of all power steering pumps used in power steering systems today use double-stroke vanes as well as an integrated flow regulation valve and a pressure limiting valve. They offer excellent efficiency, even at extreme temperatures and at high operating pressures of up to 180 bar. The LuK power steering pumps are quiet and lightweight and their low bearing loads ensure long service life. > TIP: LuK power steering pumps are subject to very low wear. For perfect function, however, it is important to monitor and maintain proper oil levels. Along with leak-tightness of the connections, correct operation should always be checked during inspection. In case of problems or defects, this part must be completely replaced. When replacing the power steering pump, it is also absolutely essential to clean the oil circulation system. 14

15 Passenger cars > Belt drive components? Better get them from the market leader. PASSENGER CARS Belt drive components? Better get them from the market leader. Broad selection, highest reliability guaranteed Belt drives are important for safety, and are needed both to control the engine and to drive auxiliary equipment such as alternators, hydraulic pumps or air conditioning systems. Of all external engine components, they are among the ones subject to the greatest mechanical stress. Their failure can have considerable consequences, up to and including severe engine damage. Schaeffler Group Automotive Aftermarket offers the full range of high-quality INA belt drive components the ideal selection on all accounts. Broad product range from the market leader As market leader, INA produces a very extensive range of products, which is supplied directly to the vehicle manufacturers and also offered by Schaeffler Group Automotive Aftermarket for the replacement parts market. 15

16 PASSENGER CARS Comprehensive range All inclusive! All pulleys, all belts from a single source As a KIT, SET or single pulley Belt drive systems consist of belts, tensioner and idler pulleys. As pulleys and belts should always be replaced together, Schaeffler Group Automotive Aftermarket s product range also includes complete belt drive KITs consisting of pulleys and belts. There are currently more than 410 different KITs available for passenger cars. Alternatively, there are also belt drive SETs that contain only the pulleys. The product range also includes individual pulleys, of course. In order to help keep track of this huge variety extensive catalogs have been published. Overrunning alternator pulley The overrunning alternator pulley decouples the alternator from rotational irregularities of the crankshaft. It dampens belt vibrations, shortens the tensioner paths and extends the service life of the belt. In addition, it reduces the force level around the ribbed belt drive and improves the noise characteristics of the belt drive system. It is mainly used in vehicles with a diesel engine and dual mass flywheel, in automatic transmissions with high shifting impulse and in alternators with a high mass moment of inertia. The required special tool is also supplied by Schaeffler Group Automotive Aftermarket. 16 > TIP: Overrunning alternator pulleys should always be replaced when replacing belt drive components. When each separate component is right, then the result is right too!

17 Passenger cars > Chain drives that run reliably, economically and maintenance-free. PASSENGER CARS Chain drives that run reliably, economically and maintenance-free. The ideal technology for certain applications Chain drives have been used in internal combustion engines from the earliest days of motoring especially because of their positive force transmission and long service life. Above all, chain drives provide high reliability, economy and maintenance-free operation it s no wonder therefore that so many modern engines today are equipped with chain drives by INA. Primary drives Depending on the application, timing chains of various pitches and types are used to drive camshafts. Chain tensioning elements, which generally have hydraulic damping, compensate for wear and ensure that the chain runs in a smooth and controlled manner despite irregular crankshaft rotation and varying drive torque from the camshaft(s). Balance shaft drives Modern engines are subject to continually increasing demands for comfort that can often only be met by means of balance shafts. The balance shaft drive connects the crankshafts with the balance shafts. Depending on the engine concept, these rotate at the crankshaft speed or twice this speed and thus compensate the inertial force and mass moments of the crankshaft drive. Accessory drives The torque used to drive most injection pumps, water pumps and oil pumps is provided by accessory drives. These components can either be integrated into existing drive systems or driven by a separate chain. 17

18 PASSENGER CARS Always exactly right valve train systems by INA. Quality spare parts for stable, high-performance engines Valve lash is caused by thermally induced change in length and wear. Regardless of the type of engine, it is extremely important to eliminate any possibility of excess valve lash. This is the only way to ensure that key performance parameters remain stable throughout the life of the engine. For the replacement parts market INA offers the full range of mechanical and hydraulic valve tappets as well as rocker arm and finger follower sets. Valve tappets Valve lash can be held in check with mechanical or hydraulic valve tappets fabricated with the highest possible precision in terms of shape, dimensions and surface quality. They reduce valve lash to a clearly defined limit. This results in engines that deliver quiet, economical and environmentally sound operation over the course of a long service life. Hydraulic valve tappets require no maintenance whatsoever: their use completely eliminates the need for adjustment over the lifetime of the engine. Such valve tappets are developed and manufactured by INA, the market leader in this product group. Rocker arms and finger followers When required for design reasons rocker arms or finger followers can be used to control valves. The roller bearing-mounted sheet metal finger followers that INA introduced a few years ago are increasingly taking the place of conventional designs. Extremely narrow and with less moving mass, the new generation finger follower has lower friction thanks to its roller bearing support. Moreover, extra-large protrusion ensures precise guidance along the valve stem, and the setup of an integrated cam roller lubrication system eliminates the need for external lubrication. > TIP: To ensure high-quality engine maintenance, only new valve tappets and rocker arms or finger followers should be used. Hydraulic valve tappets or support elements and rocker arms or finger followers may be installed only in engines specifically designed to accommodate them. Finger followers must always be replaced as complete units together with their support elements! 18

19 Passenger cars > Freedom of choice also for transmission spare parts PASSENGER CARS Freedom of choice also for transmission spare parts. Reliable OE quality from INA is a sure thing In Europe, 90% of vehicles are equipped with manual transmissions and 10% have automatic transmissions. Wherever someone reaches for the gearshift or selector lever, it is more than likely that INA is there to ensure a smooth gear change. Many components and assemblies of the transmission models are also available for the spare parts market in OE quality, of course. Transmission components from INA Whether for a short holiday to the mountains or during the daily commute to work: a transmission is always subject to high loads and continuously in demand. In most cases, INA is there to ensure a smooth gear change. Because many of the assemblies of the various transmission models include high quality components from INA, an innovation leader in high demand all over the world. Product range From main and auxiliary bearings to synchronization and gearbox components, to latch systems, brake bands and converters: the INA product range covers numerous wear and tear parts that are available in the automotive aftermarket for high-quality re-conditioning. 19

20 PASSENGER CARS Quality and safety as standard, on the sales floor and in the garage. Wheel bearings from FAG leader in quality and performance Wheel bearings are of crucial importance: they carry the entire weight of the vehicle, the force of which can multiply several times over in tight curves. And then there are other applications as well, such as the integration of the ABS sensors. Whether as original equipment or in the automotive aftermarket, you can never go wrong with passenger car wheel bearings from FAG. Quality through OE expertise On just a few square centimeters the individual rolling elements of the wheel bearings have to support tremendous loads and load changes. They are also subjected to many external effects such as heat or cold, which present special challenges to materials and lubrication. And then there are also hard impact loads incurred for example by driving abruptly onto a sidewalk or due to poor road surfaces. Over the long term only the highest-quality components are able to withstand these conditions components like the ones FAG manufactures and supplies as original equipment and for the replacement parts market. Highest reliability The passenger car wheel bearings from FAG are designed and produced for these conditions. And they also perform other functions as well: As part of the active safety equipment on a vehicle, ABS sensors and the magnetized impulse rings must function reliably under all conditions. Partner to passenger car manufacturers FAG is a development partner of leading vehicle manufacturers and supplies Audi, Volvo, BMW, VW, Ford, Daimler Benz, Chrysler, GM, Fiat, Daewoo, Honda, Hyundai, Isuzu, Mazda, Mitsubishi, Porsche, Proton, Renault, Nissan, PSA, SsangYong, Suzuki and Toyota. Wheel bearing sets from FAG are available together with all necessary service parts. BENEFITS: OE quality complete range development partner of vehicle manufacturers 20

21 Passenger cars > Complete worry-free packages for perfect service. Complete worry-free packages for perfect service. There s more in it for you: FAG WheelSet and FAG WheelPro Those who use the FAG WheelPro or FAG WheelSet to replace bearings have access to four variants of wheel bearings with for life lubrication and with all the necessary service parts. With the recommended replacement of the axle set both customer satisfaction and safety are also included. Individual sets The service parts comprise, for example, bearings, seals, grease, grease cap, nut and bolt. Each set is individually matched to the vehicle model and the repair required. FAG WheelSet contains all service parts per wheel FAG WheelPro contains wheel bearings and all service parts per axle. Our wheel bearing variants Wheel bearings of the first generation with high torque capacity for front and rear wheels of passenger cars. Comprising, for example: double-row angular contact ball bearings hex socket head screws two self-locking nuts two nuts with locking varnish First-generation wheel bearings Compact bearing unit with tapered rollers as rolling elements. Comprising, for example: first generation wheel bearings compact bearing units with double-row, symmetrically arranged tapered roller bearings retaining ring nut Second-generation wheel bearings Combines the economy of the first generation with the benefits of integrating a wheel flange to fasten the brake disc and rim. Comprising, for example: compact bearing units with double-row angular contact ball bearing nut Third-generation wheel bearings Highly integrated units that allow the highest possible running accuracy, with flanges for the brake disc, wheel and knuckle. Integrated ABS sensor for signals to ABS/ESP. Easier installation due to double flange configuration. Comprising, for example: compact bearing units with double-row angular contact ball bearing one self-locking nut three bolts for fastening to the knuckle one grease cap > TIP: Wheel bearings are safety relevant components. In case of wear we recommend replacing the axle set. This can save extra trouble and cost, especially with older vehicles. 21

22 COMMER High-end solutions: the INA range for belt drives, overrunning alternator pulleys, valve compensation components and transmission parts Pages Powered by LuK: the LuK range for commercial vehicles from 2.8 t to 40 t from the clutch to the power steering pump Pages VEH Big business: the complete FAG range for wheel bearings and seals Pages 35-37

23 PASSENGER CARS COMMERCIAL VEHICLES SERVICES CIAL COMMERCIAL VEHICLES ICLES

24 COMMERCIAL VEHICLES Three strong partners for distributors and garages. Quality and service create competitive advantages For years now the commercial vehicle sector has shown signs of positive market development in all segments. Against this background the LuK, INA and FAG brands stand for high-quality development and logistics of reliable, durable components and spare parts for heavy duty and light commercial vehicles in the engine, the drive train and chassis areas. Our worldwide production and distribution network as well as our integration in the international Schaeffler Group guarantee optimal availability of our components and services to distributors and garages. Take off with us to the market of the future! High product quality From the clutch to the wheel bearing to the tensioner, and from DAF, IVECO and MAN to Mercedes-Benz and Volvo: leading commercial vehicle manufacturers all over the world rely on the quality of LuK, INA and FAG. The experienced engineers of Schaeffler Group work consistently to improve the performance, reliability and longevity of the components. Contributing to significant improvements in the comfort of heavy duty and light commercial vehicles. Developing market-oriented innovations and system solutions. For example the vibration-reducing dual mass flywheel (DMF), the self-adjusting clutch (SAC), the RepSet and RepSetPro, 24 and the power steering pumps from LuK, which are now found on about half of all commercial vehicles worldwide. Maximum operational readiness with low maintenance requirements that s the goal of all our products and solutions. Worldwide network Customer satisfaction is a decisive competitive factor today. That s why distributors and garages can rely on a seamless worldwide network of 30 sales offices and subsidiaries, more than 1,800 direct distributors and some 7,000 wholesale partnerships. This way we assure our service locally; rapid response times and fast, needsbased access to all components, spare parts and services. Partner for distributors and garages Differentiation from the competition. More efficiency and profitability. Professional customer loyalty programs. We help you achieve your business objectives. Our successful, established marketing concepts: LuK Meister Service, AutoView Europe, RepXpert, TecDoc, TecCom, TecWarranty, TecCMI and PARTSLIFE.

25 Commercial vehicles > Three strong partners for distributors and garages. Full range of clutches, from 2.8 t to 40 t. For every situation: convenient solutions from LuK COMMERCIAL VEHICLES Heavy duty and light commercial vehicles are used in a broad range of demanding applications. Whether as a construction site vehicle, in agriculture, in long-distance haulage, on local delivery runs or as buses. Here the clutch has to withstand a great deal and must be repaired rapidly when worn. For every situation and category: the LuK clutch range. RepSet for heavy duty and light commercial vehicles as well as buses The clutches on heavy duty and light commercial vehicles are subject to extreme mechanical stresses. Once the clutch is actually worn after heavy use a replacement must be available quickly. The repair package with all the required spare parts is in the RepSet from LuK: clutch disc, pressure plate and release bearing. Installation kit for commercial vehicle flywheels The original equipment flywheel made of solid grey cast iron ensures smooth operation in IVECO, MAN, Mercedes-Benz and Renault vehicles. When replacing the clutch in vehicles from these manufacturers, it is extremely important also to inspect the flywheel and its pilot bearing at the same time. Defective flywheels cause the clutch disc to wear prematurely. The LuK installation kit for flywheels contains a shaft seal, a pilot bearing and one set each of fastening bolts and expansion bolts. Rapid location, faster delivery Whether bus, heavy duty or light commercial vehicle: a part s proper allocation to the vehicle is just as important as its quality. Special accessories, chassis and engine variants, and numerous restrictions demonstrate the complexity of proper part identification and vehicle allocation for professional repair services. Schaeffler Group Automotive Aftermarket offers help in form of a comprehensive catalog for the complete commercial vehicle range so the delivery can also be carried out as quickly as possible. BENEFITS: OE quality as LuK RepSet for heavy duty and light commercial vehicles as well as buses as flywheel installation kit for leading manufacturers 25

26 A clutch type that keeps light commercial vehicles rolling. SAC innovative, comfortable, durable COMMERCIAL VEHICLES The self-adjusting clutch (SAC) is one of the outstanding LuK innovations in the clutch area. As its first manufacturer, LuK introduced this clutch type as original equipment and also supplies it to the aftermarket for use in light commercial vehicles. Self-adjusting clutch The introduction of ever more powerful engines created demand for clutches with higher transmission torques. This raises, in turn, the force required to actuate the clutch pedal. The more the clutch wears during operation, the higher the force becomes. The SAC type clutch continuously measures the increasing release load and specifically compensates for the diminishing thickness of the facing material. This is accomplished by means of wedges that use centrifugal force to automatically adjust the assembly. As a result, relatively low release forces remain constant over the entire service life of the clutch. The continuous adjustment of the release forces also decreases wear extending the service life. BENEFITS: low release force less wear no change in geometry > TIP: Schaeffler Group Automotive Aftermarket offers a special tool for the rapid and professional installation of the SAC clutch. SAC tool, part no

27 Commercial vehicles > A clutch type that keeps light commercial vehicles rolling. Comfort engineering for light commercial vehicles. Dual Mass Flywheels in OE quality The dual mass flywheel or DMF for short was introduced to the market as an absolute innovation in the 1980s. Today in Europe it is installed in one out of every four passenger cars or commercial vehicles up to 7.5 tons. Successful in serial production, promising in the aftermarket! BENEFITS: less vibration in the drive train lower noise and resonance reduced fuel consumption and greater economy longer service life of the entire drive train COMMERCIAL VEHICLES The DMF from LuK The vibrations that inevitably occur in the drive train of a vehicle are perceived as rattling, humming or clattering. The lower the engine RPM, the stronger they become. To combat this problem, LuK developed the dual mass flywheel: the DMF comprises two masses, which can be rotated via a deep groove ball bearing up to 170 against each other. The two decoupled masses are connected by means of a spring damper system with a very strong damping coefficient. This minimizes unpleasant noises and provides a comfortable ride at low RPM which in turn allows for lower fuel consumption. > TIP: Inspecting the dual mass flywheel during clutch replacement is usually a very complicated matter. The special DMF tool developed by LuK makes it possible to carry out the most important measurements under workshop conditions and without having to remove the dual mass flywheel. 27

28 COMMERCIAL VEHICLES Full power from seed to harvest. From 29 to 150 kw: tractor clutches from LuK Tractor clutches from Schaeffler Group Automotive Aftermarket are tailored to meet the special requirements of the user: these clutches must not only ensure driving operation, but also often have to power a virtually unlimited variety of machinery via the take-off shaft. The LuK range offers the right tractor clutch for every application high quality and ease of operation included. Single, double and dual-disc clutches LuK manufactures around 250,000 tractor clutches each year for its complete product range, making it the leading manufacturer in the sector: it includes single and double clutches. They can be actuated together or independently from one another and range from 225 to 380 mm in diameter. There are two systems: two single clutches are installed in the tractor at different locations. One is situated between the engine and the transmission, and the other for the power take-off takes the form of an oil-filled multiple-disc clutch in the transmission. The alternative system comprises two dry single-disc clutches housed together in an enclosure located in between the engine and the transmission. They use a common diaphragm spring, which saves space, weight and cost. Regardless of whether they are operated separately or together it always involves two clutches. Torsion damper Without effective damping tractor operation is extremely loud and driving comfort is severely reduced, especially during extended operation. Damper units reduce wear on the transmission and the front PTO caused by constant vibration of the rotating parts. Depending on the working load of the tractor, the damper is like all rotating components also subject to wear. A worn damper not only causes the tractor to make loud driving noises and handle poorly, it can also permanently damage the transmission and the front PTO. LuK specialists for torsion damping in the drive train With more and more tractor manufacturers converting to powershift transmissions over the past ten years, the use of a damper between the engine and the transmission is becoming increasingly important. LuK has always been a pioneer in this development and today offers a broad product range specifically designed for tractor applications. This includes axial spring dampers, wide-angle dampers and dampers for the PTO flywheel and the front PTO. All of these applications neutralize the torque spikes of the engine, thereby ensuring smooth, uniform and low-noise transmission of force from the engine to the front PTO gearbox. BENEFIT: LuK damper technology for tractors increases operating comfort for the user of the tractor under all operating conditions 28

29 Commercial vehicles > Full power from seed to harvest. When performance and service life matter. Power steering pumps from LuK The power steering pump in its current form dates back more than 80 years. Over the ensuing period the basic principle of the doublestroke vane pump has been continuously further developed. In Europe, LuK is one of the leading brands of power steering pumps for commercial vehicles as original equipment and in the independent aftermarket. Power steering pumps from LuK 95% of all power steering pumps used in power steering systems today use double-stroke vanes as well as an integrated flow regulation and a pressure limiting valve. The design of power steering pumps for commercial vehicles must ensure optimal loading of the intake chamber at high flow rates. Made of coated material, the side plates ensure outstanding efficiency, even at high operating pressures of up to 180 bar and at extreme temperatures ranging as low as 40 C and as high as +135 C. The LuK power steering pumps are quiet and lightweight and their low bearing loads ensure a long service life. BENEFIT: very good volumetric efficiency, reliable performance under high operating pressure and extreme temperatures COMMERCIAL VEHICLES > TIP: LuK power steering pumps are subject to very low wear. For perfect function, however, it is important to monitor and maintain proper oil level. Along with leak-tightness of the connections, correct operation should always be checked during inspection. In case of problems or defects this part must be replaced. When replacing the power steering pump it is also absolutely essential to clean the oil circulation system. 29

30 An impressive portfolio in every respect. Transmission components from INA COMMERCIAL VEHICLES Commercial vehicles today offer a comfortable workplace and the transmissions are designed accordingly. All major transmission manufacturers rely on products by the Schaeffler Group for their original equipment and for good reason. Product range in OE quality No-name products rarely deliver what they promise and having to recondition or replace them again prematurely very quickly eliminates any assumed cost advantage. INA also supplies essential components for the aftermarket in original equipment quality, including main and auxiliary bearings, synchronization elements, gearbox components and latch systems. For transmission components you can rely on our assortment of quality products so the original level of comfort remains long after repairs have been completed. 30

31 Commercial vehicles > Also for automatics: transmission components from INA. Also for the automatic gearbox: transmission components from INA. Quality and durability just like the Original Equipment COMMERCIAL VEHICLES About 15% of all commercial vehicles are equipped with an automatic transmission, and that share is increasing. They include essential components from INA that help reduce mechanical stress along the entire drive train most of which are also available in the aftermarket. Quality for the aftermarket In addition to the large number of INA components for manual transmissions, wear and tear parts for automatic transmissions such as bearings are also available in the aftermarket. They are absolutely identical to the components of the original equipment market and of course offer the same high quality and long service life. 31

32 COMMERCIAL VEHICLES > TIP: Belts and pulleys wear together and should be treated as a unit. For this reason replace all belt drive system parts including all tensioner and all idler pulleys when repairs become necessary. Be sure to follow the manufacturer s recommendations and service intervals. Strong cooperation, effective solutions. Belt drive system components that withstand constant loads Whether in construction site applications, urban traffic or under extreme temperatures, INA belt drive system components offer impressive quality and durability: the result of extensive product research and of a partnership with the vehicle industry that has grown over the course of many years. INA belt drive systems The belt drive system of a commercial vehicle must withstand extremely high and long-term stress caused by, among other things, heat and dirt. This can only be achieved through the precise interaction of high-quality and professionally installed tensioner and idler pulleys. The function of the tension belt is essentially determined by the auxiliaries installed. Defective auxiliaries will always cause the tension belt to wear. INA offers various belt tensioning units. A special catalog is available to help precisely identify specific components. Technical brochures and assembly instructions provide support for a professional installation. The broad spectrum of INA belt drive system components: mechanically damped belt tensioner units hydraulically damped belt tensioner units that operate with a pressure spring in the hydraulic element mechanically damped belt tensioners that use a long-arm, short-arm or cone-type tensioner to maintain the right belt tension separate mechanical belt tensioners tensioner and idler pulleys for constant force transmission and correct belt guidance The overrunning alternator pulley represents a special component in the belt drive system. It is designed to reduce belt vibrations in the auxiliary drive system. It is described in detail on the following page. BENEFITS: OE quality comprehensive special catalog technical brochures installation instructions 32

33 Commercial vehicles > Innovations from INA set the course. Innovations from INA set the course. More mobility thanks to the overrunning alternator pulley High noise levels, vibrations, belt flutter and wear these are only a few of the detrimental effects that rotational irregularities of the crankshaft can have on auxiliary system drive belts. Patented by the market leader INA in 1995, the overrunning alternator pulley is designed to help eliminate these problems: It extends the life of the belt ensuring the INA mobility advantage during operation. The INA overrunning alternator pulley The constant acceleration and deceleration from ignition and compression causes rotational irregularities in the crankshaft which the belt drive system transmits to all auxiliary equipment. As the component with the highest mass moment of inertia the alternator has the greatest effect on the accessory drive. In order to decouple the alternator from the rotational irregularities of the crankshaft INA has developed an overrunning clutch belt pulley. It is integrated into the belt drive system and fitted to the alternator shaft. Installed by all of the major alternator manufacturers, more than 12 million overrunning alternator pulleys are now produced and sold each year under the INA brand. COMMERCIAL VEHICLES Special tool The overrunning alternator pulley must not be installed without the appropriate special tool (serrated or Torx profile). The required special tool is supplied by Schaeffler Group Automotive Aftermarket. BENEFITS: extends drive belt service life up to twofold longer belt tensioner endurance smoother running accessory drives lower vibration levels in the passenger compartment > TIP: Overrunning alternator pulleys should always be replaced when replacing belt drive components. When each individual component is right, then the overall result is right too! 33

34 COMMERCIAL VEHICLES Extremely well received: valve train systems by INA. For optimal engine maintenance in light commercial vehicles Valve lash is caused by a thermally induced change in length and wear. Regardless of the type of engine, it is extremely important to eliminate any possibility of excess valve lash. This is the only way to ensure that key performance parameters remain stable throughout the life of the engine. For the replacement parts market INA offers the full range of mechanical and hydraulic valve tappets as well as rocker arm and finger follower sets for engine maintenance in light commercial vehicles. increasingly taking the place of conventional designs. Extremely narrow and with less moving mass, the new generation finger follower has lower friction thanks to its roller bearing support. Moreover, extra large protrusion ensures precise guidance along the valve stem, and the setup of an integrated cam roller lubrication system eliminates the need for external lubrication. Valve tappets Valve lash can be held in check with mechanical or hydraulic valve tappets fabricated with the highest possible precision in terms of shape, dimensions and surface quality. They reduce valve lash to a clearly defined limit. This results in engines that deliver quiet, economical and environmentally sound operation over the course of a long service life. Hydraulic valve tappets require no maintenance whatsoever: their use completely eliminates the need for adjustment over the lifetime of the engine. Such valve tappets are developed and manufactured by INA, the market leader in this product group. Rocker arms and finger followers When required for design reasons, rocker arms or finger followers can be used to control valves. The roller bearing-mounted sheet metal finger followers that INA introduced a few years ago are > TIP: To ensure high quality engine maintenance in light commercial vehicles only new valve tappets and rocker arms or finger followers should be used. Hydraulic valve tappets or support elements and rocker arms / finger followers may be installed only in engines designed accordingly. Finger followers must always be replaced as complete units together with their support elements! 34

35 Commercial vehicles > Good for the goods, great for the business. Good for the goods, great for the business. Wheel bearing solutions from FAG These days stockkeeping is being pushed more and more onto the road. In commercial freight haulage the entire load of up to 40 tons rests on the wheel bearings: their perfect operation determines whether or not a delivery arrives rapidly, on time and reliably. Whether it involves original equipment or the spare parts market, you and your customers are always on the safe side with commercial vehicle wheel bearings from FAG. OE quality from the market leader In the commercial vehicle sector FAG is a development partner to the manufacturers and a market leader in original equipment wheel bearing modules. As a full-line supplier our complete commercial vehicle program covers tapered roller bearings and wheel bearing units such as the repair insert unit, truck hub units, truck axle modules, hub unit offset designs, as well as seals. FAG wheel bearings On just a few square centimeters the individual rolling elements of the wheel bearings support tremendous loads and load changes. They must also withstand many external effects such as heat or cold, which present special challenges to materials and lubrication. High impact loads caused by poor roads only compound the situation. In the long run only the highest-quality components can hold up: the commercial vehicle wheel bearings from FAG are designed and produced for these extreme conditions. Whether supplied together with the axle or as a replacement part in the spare parts market. BENEFITS: OE quality development partner of vehicle manufacturers highest safety and availability COMMERCIAL VEHICLES 35

36 New repair solution: With FAG you always keep your bearings. New repair insert unit for more efficiency As specialists for wheel bearings we drive the market. The latest development from FAG: repair insert units, bearing components for the hub, already pre-mounted and greased. This makes FAG the first and only supplier to enable the repair of commercial vehicle wheel hubs! COMMERCIAL VEHICLES New FAG repair insert units The repair insert unit consists of two tapered roller bearings which are connected with a retaining ring after installation. Three FAG repair insert units can be used in this way to repair about 20 hubs on more than 700 different types of commercial vehicles from Volvo alone. This multiple use approach also makes it possible to minimize order processing and cut warehousing space requirements and storage costs significantly. For rapid and professional installation Schaeffler Group Automotive Aftermarket offers a detailed technical brochure, installation instructions and the required special tool. BENEFITS: easier replacement trouble-free, convenient installation pre-mounted and pre-greased special tool included technical brochures and installation instructions 36

37 Commercial vehicles > A well-rounded assortment covering every requirement. A well-rounded assortment covering every requirement. FAG seals: over 300 items to meet every need In addition to wheel bearings FAG also offers seals and complete seal sets. For a trouble-free wheel bearing repair or the often required annual brake service without wheel bearing replacement: we have the range to suit the need! FAG wheel bearings, seals and seal sets are offered for all wellknown commercial vehicle manufacturers as well as for trailer and axle manufacturers. A wheel bearing replacement or the repair of a brake assembly can only be completely successfully with a seal or a seal kit. With the current range of seals FAG is once again offering a new, exemplary service for the perfect repair. BENEFITS: complete range of seals over 300 part numbers for wheel bearing replacement and brake service 37

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39 PASSENGER CARS COMMERCIAL VEHICLES SERVICES We re always glad to supply more from special tools to product information to technical training: our service We provide systematic support with efficient advertising activities as well as AutoView, the unique software for market research: our marketing We offer genuine industry highlights from RepXpert to PARTSLIFE up to the LuK Meister Service: our concepts ICES SERVICES

40 The right parts for every vehicle. A full assortment with your business success in mind SERVICES Offering the various product groups as complete programs is part of the success strategy of Schaeffler Group Automotive Aftermarket. At the same time we are constantly developing new products, creating improvements and ideas with high value for distributors and garages. Our RepSet for the repair of all passenger cars, commercial vehicles and tractor models is just one example of this. A summary of our current product range: Drive technology LuK RepSet/ LuK RepSetPro, RepSet DMF clutches for passenger cars, commercial vehicles and tractors Clutch environment Concentric slave cylinders, clutch cables, pilot bearings, guiding sleeves, high performance grease, slave cylinders, master cylinders Innovations CVT, ASG, DMF, DFC, SAC Engine components Tensioner and idler pulleys, tensioner pulley SETs and KITs, valve tappets, rocker arms and finger followers, chain drives Steering components Power steering pumps, vacuum pumps Chassis components Wheel bearings / wheel bearing sets, seal sets Transmission components Gearshift systems, latching systems, bearing systems, synchronizers, converters 40

41 Services > The right solution for every garage. The right solution for every garage. Service ideas that generate greater efficiency at every turn Our hardware consists of premium quality parts from LuK, INA and FAG. Our software is comprehensive support for your dealership, your garage and your employees. First off, this means rapid and easy placement of orders and on-time and complete delivery of the parts ordered. But it also means new ideas to help your company advance. To this end we have developed new communication and information tools, efficient training and a marketing support program designed to increase your turnover. Schaeffler Group Automotive Aftermarket s complete service offering is described on the following pages. Special tools Training courses TecDoc TecCom Warranty/ TecWarranty Logistics TecCMI Market research Advertising and selling Meister Service (LMS) RepXpert PARTSLIFE SERVICES 41

42 Full service for the garage. With this number you have even more knowledge at your fingertips SERVICES Service center +49 (0) Technical, product, repair and service information The automobile is on the lift and you need quick advice about one of our products? Whether clutch, drive train, valve timing system or wheel bearings: We have the right answer. We ll be glad to give you the correct part number, additional product information or comprehensive repair know-how and technical advice quickly and personally over the phone. Warranty processing You have questions about our warranty or about a specific warranty case here s where you ll find the information you need. Special tools Do you need a special tool? We offer a wide range and you have the choice of either purchasing it from our partners or, in some cases, borrowing directly from us. With easy access to special tools like centering pins and pre-tension or lateral impact instruments as well as expert advice on tools, we facilitate your professional repair work. Technical training Technically sophisticated products demand technically qualified experts. Take advantage of our training and seminar offerings in order to continue carrying out professional repairs rapidly and safely in the future. We use customized modules to bring your level of expertise up to the state of the art. Just contact our training center. Marketing Effective communication wins and retains customers. We can help you with this. Learn about our range of services designed to support your marketing programs. Market research and data The better you know your market, the more successful your marketing program will be. With data on vehicle inventories, addresses, competitors, market potentials and other measures, we help keep you on the right track. Garage knowledge at its best You will find detailed product information along with electronic garage manuals, installation instructions, repair information and many other valuable tips for reading and downloading all in our garage portal on the Internet. For further details see pages 46/47 42

43 Services > Professional quality tools. Professional quality tools. Perfect installation with customized special tools You are the garage professional from whom the customer expects perfect workmanship when replacing parts. We are the service professionals from whom you expect the ideal solution. But not all garages can stock all model-specific and cost-intensive special tools as they might not return enough profit to offset the cost of tying up so much capital. Model-specific installation tools That s why Schaeffler Automotive Aftermarket steps into the breach for you here: for the installation of different self-adjusting clutches (SACs), for example, different tools are required. Failure to use the right tool virtually guarantees a malfunction. SERVICES Buy or borrow You can borrow particularly cost-intensive tools from Schaeffler Group Automotive Aftermarket. For example: lift equipment for the engine and transmission unit of VW T4 models You pay only the transportation costs. DMF tool, part no

44 Obtaining information and placing orders is so easy! SERVICES Always hot off the press: the TecDoc CD with parts from some 240 manufacturers and suppliers. TecDoc Informations System GmbH in Cologne, Germany, is an information exchange established in 1994 by the automotive supply industry and the German Association of the Automotive Parts Trade (Gesamtverband Autoteile GVA). Today 31 German and international automotive supply firms are partners in the company. The company s objective is to rapidly provide spare parts information to the market. Each quarter TecDoc publishes the latest parts data covering more than 320 brands altogether. They are published as catalogs on CD and DVD currently in 21 languages. With the help of this documentation every garage can identify the passenger car parts and commercial vehicle parts they need quickly and reliably. Over 580,000 pictures and graphics can be called up along with reference numbers on OE parts as supplementary information. The system can be linked to all commonly used garage and labor factor systems. No additional activation is required in order to access inspection data. Catalog CD All LuK, INA and FAG products with complete descriptions on one CD: all clutch components, RepSets, dual mass flywheels, pilot bearings, high performance grease, guiding sleeves, power steering pumps, tensioner pulley SETs and KITs, valve lash compensation elements, overrunning alternator pulleys, wheel bearings and seal sets. For passenger cars, commercial vehicles and agricultural machinery. > ORDER ADDRESS: Further information and TecDoc CD available from: TecDoc Informations System GmbH Ostmerheimer Strasse 198 D Cologne Germany Phone: +49 (0) Fax: +49 (0) [email protected] > > LATEST NEWS Updated daily the data provided on the parts catalog CD is also available on the Internet: > > CONTACT ADDRESS Schaeffler Group Automotive Aftermarket s parts catalog can be ordered via: [email protected] FURTHER USER BENEFITS: retail prices included catalog amendments and new products can be called up quickly more than 16,000 parts with more than 88,000 cross-references, over 2,500 images and approx. 1.4 million links at the vehicle level published at quarterly intervals in 19 languages 44

45 Services > Guaranteed to satisfy customers wishes. Guaranteed to satisfy customers wishes. Two-year warranty the perfect way to build customer loyalty Product failures are no reason to panic, but rather an opportunity: you see your customer personally and can now make him one of those customers who are convinced about the quality of your work. What is guaranteed? You guarantee your customer that the component will function defect-free for two years with no mileage limit. We guarantee you under clearly defined conditions that we will cover the cost of a failure that occurs during the warranty period. In the case of belt drive system components the replacement interval of the vehicle manufacturer must be observed. How a warranty case is handled: shipping of the faulty components, including completely filled out warranty application, carriage paid, to the addresses listed on the right assessment / analytical measurement of the parts sent in to us test results via fax or you inform your customer complete test report follows as hardcopy or also by TecWarranty TecWarranty is available as an additional rapid and trouble-free means of processing complaints. The user accesses the platform via any standard commercial Internet access. The diagnosis, processing and decision can be tracked and communicated there. BENEFITS: processing is completely electronic and therefore paperless rapid processing easy data entry directly at the computer optimal clarity Our warranty does not cover... handling or installation errors damage caused by dirt faulty product environment wrong part selection other causes that do not involve the product > ADDRESSES FOR WARRANTY CASES: LuK-Aftermarket Service ohg Paul-Ehrlich-Straße 21 D Langen, Germany Phone: +49 (0) Fax: +49 (0) [email protected] LuK-Aftermarket Service ohg Girlitzweg 30 / Tor 5 D Cologne, Germany Phone: +49 (0) Fax: +49 (0) [email protected] LuK Truckparts GmbH & Co. KG Buchenhainweg 7 D Kaltennordheim, Germany Phone: +49 (0) Fax: +49 (0) [email protected] SERVICES 45

46 A full range of benefits just a click away. RepXpert the Internet portal for garages and car dealerships Schaeffler Automotive Aftermarket s RepXpert Internet portal offers the latest information for garage and car dealership professionals and does so in English, German, French, Spanish, Czech and Polish: specifications and diagrams of vehicle parts and special tools failure analyses and diagnostic tips repair instructions, labour factors, inspection schedules and technical data workshop and car dealership management interactive further development opportunities RepXpert Club: interactive online forum for the exchange of experience and knowledge Here s what RepXpert offers you RepXpert is the expert whose knowledge is always up to date. Manuals even CDs are partly outdated as soon as they are published. That s because the processes required to produce them take too long. RepXpert is updated daily and therefore offers timely, detailed information covering the entire spectrum of drive system, engine and chassis technology along with organisational and commercial support for garage management. RepXpert bonus program Last but not least the garage portal also features a bonus program. Garages can earn bonus points by procuring selected products of LuK, INA and FAG from their wholesaler. The garage collects the bonus points in its own account and then redeems them later for fee-based technical data such as the RepXpert online catalog, for installation instructions, inspection schedules and labor factors or for attractive gifts as well. Drive system technology competence center This competence center gathers the latest practical information covering all aspects of drive system technology. RepXpert helps keep technical expertise up to date at all times for the apprentice and the master mechanic alike. The troubleshooting support offered in the diagnosis of technical problems, including failure analysis and suggested solutions, is a useful tool for professionals. Helpful technical information on the full range of drive system products and information about repair and training options complete the package. Engine technology competence center This is all about the components at the very heart of the vehicle: the engine. How does the engine control system work? What are the various components used to compensate valve lash? What are the benefits of an overrunning alternator pulley? RepXpert provides knowledge from experts for experts and supports available options in the diagnosis, repair and training pertaining to engine technology. Always up to date, always valuable. Chassis technology competence center This area is dedicated to the chassis and especially to wheel bearing technology. Which components comprise the modern wheel bearing? How to identify and eliminate wheel bearing damage? How to install wheel bearings and what are the right tools to use? The chassis technology competence center keeps you informed about the stateof-the-art at all times so your garage runs smoothly as well. SERVICES And here s how you join the worldwide RepXpert community The knowledge portal is open to all garages and car dealerships within Germany and abroad. Filling out a simple online registration with your company address and all the necessary contact data is all it takes to join. Garage management competence center RepXpert garage management competence center provides support in the areas of marketing, IT, environment, garage equipment and business management. > TECHNICAL REQUIREMENTS Apart from a PC all you need is access to the Internet. > CONTACT ADDRESS In case of questions please do not hesitate to contact us by at: > How much spare capacity does the business have left over? RepXpert helps you calculate the potential of the garage and compares it with the actual figures. Very easily and at the push of a button RepXpert shows whether the business indicators are red, yellow or green. [email protected] > 46

47 Services > A full range of benefits just a click away. SERVICES 47

48 From market research From A as in analysis to Z as in zero risk The automotive markets are changing constantly: the range of products is growing and the individualization of vehicles with at the same time ever stronger platform strategies governing whole groups of vehicles is making it increasingly difficult to maintain a clear, complete picture of one s own sales area. Precise information about markets and consumers is absolutely crucial for building solid programs around your own strategic outlines. Schaeffler Group Automotive Aftermarket offers you the exact data you need. What does Schaeffler Group Automotive Aftermarket market research actually offer? The parameters critical for your success sales areas (effective and targeted site planning) customer and sales potentials competitive situation product expansion (cross-selling) building customer loyalty through products and service are carefully collected and evaluated for you. So you know exactly which vehicles by model and year of construction are registered in your area. This data can be used to manage stock levels or conduct mailings and special programs, or to plan and carry out special events. How can Schaeffler Group Automotive Aftermarket help you? As a globally active service provider in the vehicle repair market, we can advise you professionally and supply this data. We call our program AutoView and it can now be applied in 24 European countries. SERVICES 48

49 Services > From market research to sales success.... to sales success. Advertising only works when carried out professionally In a highly competitive environment the only way to stand out is to address your existing and potential customers in a professional manner. The days of successful advertising drawn up on the back of a napkin are gone forever. How you present yourself to your customers must be every bit as professional as your dealership and garage operations. Schaeffler Group Automotive Aftermarket has ideas suited to every topic! Schaeffler Group Automotive Aftermarket offers you a full range of attractive advertising actions in the areas of: media print advertising sales promotion and garage equipment sponsoring trade fairs In doing so, we pay particular attention to country-specific conditions and preferences. This perfectly honed customer approach offered not as a standard template, but rather on a highly individual basis lies at the very core of our undeniably great success: success that easily offsets the costs. Let us advise you on the actions best suited for you. SERVICES 49

50 From successful training... Competence is the basis for every repair job. That s why the technical knowledge must be transmitted consistently and updated continuously in the garage, on a distributor level and in school. The portfolio is your personal navigation system in the world of training and products from LuK, INA and FAG. It contains professional training content covering the product fields Drive train (LuK) Engine (INA) Chassis systems (FAG) SERVICES 50

51 Services > From successful training to specialists.... to specialists. As you surely know, we are present in all of these areas with three world-renowned brands, proven and innovative spare parts in original equipment quality for passenger cars, commercial vehicles and tractors. Out of this broad spectrum of expertise, we have developed tailormade modules to match your individual training needs: Module 1 (basic knowledge, including catalog training) e.g. for marketing staff, buyers, sales representatives Module 2 (advanced training, including damage assessment) e.g. for vocational training school teachers, motor vehicle claims adjusters Module 3 (complete training) e.g. for motor vehicle master mechanics, technicians, mechatronic technicians, trainees This means: you can select just the right training module for the category of vehicle and product that you need. > Conclusion The competent software of our training program goes together with the high-quality hardware of our products. Ensuring it keeps paying off for you in the future too. SERVICES 51

52 The pipeline is always full: warehouse logistics. Clever warehousing keeps costs in check Storage requires space, incurs administrative costs and ties up capital. When the wrong products sit on the shelf and only gather dust things get really expensive. Money could be invested better elsewhere. Managing storage cleverly can save a great deal of money. Schaeffler Group Automotive Aftermarket helps you optimize your warehousing operations along with your order entry and delivery processes. Inventories are adjusted to match the actual need in your sales area according to vehicle type, age and model. In doing so we also take the actual number of vehicles into account. Shelf warmers or unused parts are removed, thereby holding the stock level as low as possible. This can save you a lot of money. TecCom order placement platform for the automotive aftermarket TecCom enables you to place urgent or stock replenishment orders electronically. Along with automated order processing, the system is also able to send order confirmations, delivery notices and invoices electronically. > Further information on TecCom is available from: TecCMI support for warehouse optimization As a new service we now offer TecCMI (collaborative managed inventory) for the joint optimization of the entire supply chain. TecCMI supports the planning and forecasting processes. It can be used to reduce inventories and increase supply capacities. Your warehouse logistics benefits: Improved stock range and parts availability depending on customer status, Schaeffler Group Automotive Aftermarket takes over your complete inventory management or provides you with warehouse management modules. In either case you receive comprehensive training and instructions on optimal warehouse management. Online connection to suppliers for rush orders Optimized order processing ( , dial-up, TecCom) Implementation of a market-based, needs-oriented dispatch system Reduced warehouse and inventory costs Rapid booking of incoming goods by means of electronic barcoding Accelerated invoice checking/auditing by means of electronic invoice transfer TecCMI solution for optimized warehousing TecCom GmbH Edisonstraße 4 D Unterschleißheim, Germany Phone: +49(0)89/ Help desk 0180/ * [email protected] > * 6 ct/min. per call; other rates can apply for calls from mobile phone networks. SERVICES 52

53 Services > Economical disposal with PARTSLIFE. Service ideas for the workshop. Environmentally sound disposal of parts in a way that meets the industry s needs As a solution for the motor vehicle industry PARTSLIFE focuses together with its contract disposal providers on: waste prevention / recycling waste disposal consulting representation of interests Other PARTSLIFE services: environmental management and consulting PVS PARTSLIFE packaging disposal service return of old parts comprehensive special disposal actions compliance with the provisions of the German Electrical and Electronic Equipment Act (ElektroG) separator service legal security in drainage and environmental protection Our company PARTSLIFE is an initiative of the independent spare parts market with more than 50 contractually bound system partners from industry and trade. PARTSLIFE assumes responsibility for the disposal and recycling of the products of these vehicle parts manufacturers and dealers in order to ensure compliance with legal requirements, e.g. the End of Life Vehicle Directive and the Closed Substance Cycle Waste Management Act. PARTSLIFE currently has, with its contract disposal providers, a nationwide disposal network with 100 locations in Germany. > Benefits for the garage: reduced workload and cost secure legal basis for the garage pricing security advertisement for the garage always up to date always under control free-of-charge waste balance included with complete disposal free-of-charge disposal of packaging upon separate request More information available at: > More competence through LuK Meister Service LuK Meister Service (LMS) A high level of technical expertise is indispensable for independent garages. That s why Schaeffler Group Automotive Aftermarket provides specifically targeted support with its detailed garage concept, LMS. Partner garages are given specific training and information relative to clutch technology. A sure sign of clutch know-how The black-and-yellow LMS symbol identifies the garage as a competent partner in the field of clutch technology. This striking insignia stands for a partnership program that has been in successful operation for many years now. More than 700 workshops in eight European countries are taking advantage of it. LMS partner businesses receive: extensive know-how of a clutch manufacturer with global operations comprehensive training and advanced training offer technical information market research data, marketing and advertising measures inventory management support coverage of goods and services under warranty A partner workshop should meet the following requirements: good internal and external image separate customer service area one motor vehicle master mechanic and two mechanics/journeymen two lifts/pits and one other workstation basic inventory of special clutch tools willingness/availability to attend training courses willingness to prominently install the illuminated LMS insignia indicating professional clutch replacement willingness to actively implement the LuK Meister Service concept SERVICES 53

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