Headway Glasgow Directory of Brain Injury Services 2009

Transcription

1 Headway Glasgow Directory of Brain Injury Services 2009 The booklet is written for people with brain injury, their carers and relatives, and professionals working with others. It aims to give a summary of the different services people with a brain injury and their carers can use in the Glasgow area.

2 Specific Conditions National Helplines Alzheimer s Scotland Brain and Spinal Injury Charity (BASIC) British Tinnitus Association Chest Heart and Stroke Line Child Brain Injury Trust Different Strokes Epilepsy Scotland Headway the brain injury association Royal National Institute for Deaf People txt SAMH Scottish Association for Mental Health Speakability The Meningitis Trust The Pain Association The Stroke Association General Support Lines Breathing Space Childline Scotland Cruse Bereavement Care Saneline Scottish Domestic Abuse Helpline The Samaritans General Information and Advice CAB Carers Information and Support Line Mental Welfare Commission NHS SAFFA Forces Help Shelter (Housing Advice)

3 Headway Glasgow Directory of Brain Injury Services 2009 This booklet is split into three sections. These are: 1. Hospital Based Services for People with Brain Injury:...Page 3 2. Community Based Services for People with Brain Injury:...Page Other services which you may find helpful:...page 33 Within each section the different entries are alphabetical. p1

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5 Hospital Based Services for People with Brain Injury

6 Acquired Brain Injury (ABI) Liaison Service NHS Greater Glasgow and Clyde To support and advise clinical, nursing, allied health professionals, patient and carers in the safe and effective management of in-patients with ABI. Open referral system from hospital staff via phone or . Weekly visits to all 6 general hospital sites in Greater Glasgow (Glasgow Royal Infirmary, Stobhill Hospital, Southern General Hospital, Victoria Infirmary, Western Infirmary Glasgow, Gartnavel General Hospital) A signposting service for education and training needs; current issues; discharge planning; rehabilitation options. Data collection re service uptake; service provision; patient location, condition and journey. Location and Contact Details Community Treatment for Brain Injury (CTCBI) 70 Commercial Road Glasgow, G5 0QZ Tel: Fax: Claire.O [email protected] [email protected] No charges Opening hours pm Mon, Tue, Thurs, Fri How to access us Phone, Who is the service open to Anyone aged Greater Glasgow catchment area in-patients. Patient, family, carer, all staff involved in the care of an individual with an acquired brain injury. p4

7 Central Scotland Brain Injury Rehabilitation Centre To provide a comprehensive assessment and rehabilitation residential programme for adults who have an acquired brain injury to enable people to achieve their full potential and be re-integrated into the community. A programme is also provided for people who are minimally responsive. The multi disciplinary team comprises Occupational Therapy, Physiotherapy, Speech and Language Therapy, Neuropsychology and Nursing. Each patient undergoes a minimum two week assessment period, at the end of which, our team meets with the patient, their family and any other professionals currently involved in their care to discuss their problems. Goals are agreed with the patients and reviewed in 8 weeks. The length of the rehabilitation programme is determined by individual needs. Our rehabilitation programme consists of individual and group sessions, and much of our work targets problems with daily living skills, memory, anger and anxiety management, behavioural problems, planning and social skills. Physical, mobility and fitness issues are dealt with by the physiotherapists Future planning, such as educational/vocational needs, is also addressed. Counselling and supporting the patient and their family is central to the success of the programme and our staff combine a patient, positive approach with a depth of skills in this area. Location and Contact Details Opening Hours Central Scotland Brain Injury Rehabilitation Centre Murdostoun Castle Bonkle, Newmains, Wishaw ML2 9BY Tel: Fax: [email protected] Website: The costs for NHS patients are met by the Health Board. Other referrals are considered individually. This is a 24 hour facility. The office is open: Monday to Friday 9-5pm Referrals are made through the NHS in Greater Glasgow and Clyde. Referrals are also considered from Insurance and Case Management Services. People with Moderate to Severe Brain Injury p5

8 Graham Anderson House Brain Injury Rehabilitation Trust : To provide an intensive neurobehavioural assessment and rehabilitation service for people with challenging behaviour and/or complex needs after an acquired brain injury. Graham Anderson House is a brand new 25-bed independent hospital for people with a non-progressive acquired brain injury and challenging behaviour and/or complex needs. Developed and run by the Brain Injury Rehabilitation Trust (a division of The Disabilities Trust) it provides a high quality intensive neurobehavioural assessment and rehabilitation service for individuals with severe cognitive, physical and/or emotional problems following acquired brain injury. Location and Contact Details Graham Anderson House 1161 Springburn Road Glasgow G21 1UU [email protected] NB Before October 2009 contact details are [email protected] Opening Hours This is a 24 hour facility. The office is open: Monday to Friday 9-5pm (after October 2009) Referrals are made through the NHS in Greater Glasgow and Clyde. Referrals are also considered from Insurance and Case Management Services. The costs for NHS patients may be People with acquired brain injury met by the Health Board. Other and complex needs or challenging referrals are considered individually. behaviour aged between 18-65, although referrals for older people are considered if there is an identified clinical need. p6

9 Physically Disabled Rehabilitation Unit (PDRU) The Physically Disabled Rehabilitation Unit provides a service to people with physical disability secondary to neurological illness in the Greater Glasgow Health Board area. The emphasis is on physical rehabilitation. The PDRU does not admit patients who do not require intensive physical rehabilitation, who have a moderate or severe behaviour problem or who cannot cope with intensive rehabilitation. Length of admission will vary but might range for most cases between 6 and 12 weeks. Services include Clinical Psychology, Occupational Therapy, and Physiotherapy. Location and Contact Details Opening Hours: Physically Disabled Rehabilitation Unit, Southern General Hospital, 1345 Govan Road Glasgow G51 4TF Telephone: Fax: [email protected] This is an NHS service so the NHS covers the costs. 24 Hour unit, but office opens pm : While the person is still in hospital in Glasgow they should be assessed to see whether they are suitable for rehabilitation. This service is primarily for people who have a physical problem after a brain injury. If their primary problems are cognitive or behavioural another unit may be judged to be more appropriate. People with physical disability (which results from a neurological condition), in the West of Scotland. p7

10 The Robert Fergusson Unit Scottish Neurobehavioural Rehabilitation Service To provide treatment of head injured adults with associated challenging behaviour To provide therapeutic programmes which promote mobility, optimum physical functioning, increase cognitive and social skills and reduce physical and mental disability. To provide opportunities for social and recreational activities. To provide support and advice to relatives, carers and relevant professionals. To provide a high quality and standard of treatment, care and therapy. We work with a multi disciplinary approach with nursing staff, a neuropsychiatrist, psychologists, speech and language therapists, physiotherapists, social workers, dieticians, and art therapy. Location and Contact Details Opening Hours: Robert Fergusson Unit, Royal Edinburgh Hospital Morningside Place, Edinburgh EH10 5HF Telephone: (main hospital switchboard) (male unit) (female unit) This is a 24 hour unit, but the office hours are 8.30am-4.30pm The referral to use this service would come from within the NHS. The person should be assessed to see whether they are suitable for this type of rehabilitation. This service is primarily for people who have a behavioural problem after a brain injury. This is an NHS service so the NHS covers the costs. People with a brain injury and behavioural problems in Scotland. p8

11 Social Work Services - Head Injury Throughcare Project Glasgow Royal Infirmary To provide an initial, simple and comprehensive assessment service for clients with a head injury Support, information and advice to patients and carers Information may relate directly to head injury however employment support benefit advice social and leisure information is also available To provide an initial, simple and comprehensive assessment service. To assist clients to identify and secure community resources. To ensure clients have a safe discharge from Glasgow Royal Infirmary and to ensure clients and carers are provided with the social work support that they require. To make appropriate referrals to community groups and organisations Location and Contact Details Opening Hours Head Injury Project 9am 4.30pm Monday to Friday Cuthbertson Building 91 Wishart Street Glasgow G31 3HT Referral as an in patient or Tel attending a GRI clinic Fax [email protected] None Anyone with a head injury who has attended Glasgow Royal Infirmary p9

12 Social Work Services - Head Injury Throughcare Project Southern General Hospital To provide an initial, simple and comprehensive assessment service for clients with a head injury Support, information and advice to patients and carers Information may relate directly to head injury however employment support benefit advice social and leisure information is also available To provide an initial, simple and comprehensive assessment service. To assist clients to identify and secure community resources. To ensure clients have a safe discharge from Glasgow Royal Infirmary and to ensure clients and carers are provided with the social work support that they require. To make appropriate referrals to community groups and organisations Location and Contact Details Opening Hours Head Injury Throughcare Project Social Work Services Southern General Hospital 1345 Govan Road Glasgow G51 4TF 9am 4.30pm Monday to Thursday 9am 3.30pm Friday Phone: [email protected] None Referral as an in patient or through attending a Southern General clinic Anyone with a head injury who has attended the Southern General Hospital p10

13 Community Based Services for People with Brain Injury

14 Alcohol Related Brain Damage Team To support people with Alcohol Related Brain Damage and address all aspects of the person s functioning along with various team members who may be involved in this, utilizing their individual and discipline s skills. Assessment Rehabilitation Carers Support Education Advice Professionals working in the team include nursing staff, occupational therapists and clinical psychologists. Location and Contact Details Opening Hours THE ALCOHOL-RELATED BRAIN DAMAGE TEAM Glasgow Addiction Services 1st Floor, Old Mill Studios 203 Old Rutherglen Road Glasgow G5 ORE Tel: Fax: tionservices No Charge Monday- Friday Office Hours Phone us. Referal may need to be made via another service or your GP. The team will deal with individuals who have been diagnosed by a psychiatrist as having either amnesic (Korsakoff s) syndrome or alcohol related dementia. p12

15 Brain Injury Awareness Campaign (BrainIAC) : BrainIAC aims to represent the interests of acquired brain injury service users and carers in the West of Scotland, in raising awareness, campaigning and promoting equal opportunities in relation to acquired brain injury. Services are patchy in Glasgow and in Scotland. Some people have access to good services while others don t. There is a postcode lottery. Services need to improve for everyone. There is no agreed format for involving service users opinions specifically on brain injury services. People don t have enough chances to think about the big picture because they have a lot of things going on for them personally - like rehabilitation and getting back to work. BrainIAC meets monthly, but more frequently as our activities require. It gives people a regular opportunity to meet and talk. We write up reports on people s shared experiences, try to ensure that the people who make decisions see these reports. We will take part in consultation processes - locally and nationally. We also set up occasional events to bring more people together. We try to involve as many people as possible in our activities. You can get a flavour of what s happening with BrainIAC by looking at our blog at: Location and Contact Details Opening Hours The meeting venue can vary. For full details contact us on Helen Moran, Chairperson on [email protected] Not Applicable- contact us for details. Just contact us by phone or . No costs. This group is open to anyone who has had a brain injury and/or their carer(s). It is open to anyone who uses any service; also those people who don t use any service, but are interested in the effects of brain injury. p13

16 Brain Tumour Support Group To provide support and information to people who have a brain tumour and their carers. We have a Monthly Meeting on the second Monday in each month at the address below. We include: guest speakers, discussions, opportunities to share knowledge and experience, friendly support, outings to places of interest. Location and Contact Details Opening Hours Princess Royal Trust Second Monday in Month 7-9pm West Glasgow Carers Centre 1561 Great Western Road Glasgow G13 1HN Tel Sheena Muir on Or Graeme Mathieson on Phone us. No Charge People with a Brain Tumour and their carers. p14

17 Child Brain Injury Trust The Child Brain Injury Trust supports children, young people and families affected by an Acquired Brain Injury. The key areas of support are: to provide information about acquired brain injury to families and professionals, emotional and practical support to the whole family, signposting, advocacy and social opportunities. Liaising with schools to ensure that the child or young person has a smooth return to school by raising awareness about ABI and offering teacher training. Liaising and advocating with social work services and providing advocacy for the child and the family. Provide information and signposting to appropriate services e.g. carers and young carers groups, CBIT legal helpline and benefit advisors. Providing social opportunities for families to meet through family events, young peoples youth groups, siblings holidays, telephone buddying and parents support groups. CBIT national helpline Location and Contact Details Opening Hours Digg Unit 19 Chapel Street Glasgow G20 9BD Tel [email protected] 9am 4pm Tuesday/Wednesday/Thursday By Telephone or E mail None CBIT provide support for families throughout Scotland who have a child or young person with an acquired brain injury in the age range 0 25yrs p15

18 Community Physical Disability Team (CPDT) To offer individuals time limited treatment and support to enable people to live in the community as independent as possible To offer support, advice and guidance to carers or families To work closely with other staff and agencies already involved supplementing their in put To provide information and advice on community services available to people with physical disabilities Help advice and specialist therapy in a variety of areas: mobility continuance day to day activates weight loss or gain speech and communication swallowing skin breakdown memory problems mood problems Location and Contact Details North East Team, Shettleston Health Centre, 420 Old Shettleston Road, Glasgow G32 7JZ Tel Fax [email protected] North West Team, Hardgate Clinic, 2 Stewart Drive, Clydebank G81 6AQ Tel Fax South Team, 2 nd Floor, Clutha House, 120 Cornwall St South Tel Fax Open Referral system: Contact us. Age16 64 Live within NHS Greater Glasgow and Clyde area Registered with a GP People who have complex needs and require the input of 2 or more term members Opening Hours 8.30am 5pm Monday to Friday None p16

19 Community Treatment Centre for Brain Injury The purpose of the centre is to assist people who have experienced brain injury to become independent at home and in their community. This includes assisting people to establish or re-establish relationships with family and friends and to engage in meaningful and productive activity in home, education or work settings. The assessment and treatment of: cognitive impairment (i.e. problems with attention, concentration, memory, problem solving, decision making, planning and initiation) psychological changes (i.e. anxiety, depression, post traumatic stress disorder, anger) communication and social skills (i.e. verbal, non-verbal, writing, reading, numeracy and socialisation) assist individuals to re-engage in activities of daily living Location and Contact Details 70 Commercial Road Gorbals Glasgow G5 0QZ Phone Fax: none Website: Accessibility Wheelchair accessible Opening Hours Monday to Friday 8.30am- 4.30pm There is an open referral system followed by professional assessment. Contact us abovepeople can also be referred. None. Charge-free service under NHS provision. Reside within the Greater Glasgow NHS Board boundaries; aged between years who have a non-progressive neurological condition, and whose difficulties are primarily related to cognitive, psychological, and/or behavioural impairment rather than physical impairment. Other restrictions may apply. p17

20 Different Strokes To provide activity groups for younger people who have had a stroke. Different Strokes is a national charity run by and for young stroke survivors (under 60 s). It publishes a regular newsletter, runs young stroke groups, and offers information, support and advice for the younger person including fitness, employment issues, further education and training schemes, counselling, rights and benefits etc. In Glasgow a regular exercise group runs in Castlemilk. Location and Contact Details Opening Hours Group meets in Castlemilk Sports Fitness Class from 2-3pm than Centre. coffee & chat most Sundays Contact: Kathleen Molloy Tel: [email protected] Website: Contact Kathleen Molloy per class People who have had a stroke and are under 60 (not strict). p18

21 Disability Resource Centre - Fernan Street To offer a wide range of support, information and advice to assist service users to realize their full potential, to promote independence and increase the quality of life and level of social inclusion of service users. The resource centre offers individual support in an outreach basis as well as a range of groups and workshops which take place in the resource centre and at other accessible community venues. We offer support with : Increased independence at home; getting about outside; personal care; developing skills; accessing local services and resources; increasing social and recreational opportunities; providing information and advice on disability related issues; access to employment; and accessing educational opportunities. Location and Contact Details Fernan Street Disability Resource Centre, 30 Fernan Street, Shettleston, Glasgow G32 7HF Phone: Fax: Website: [email protected] None Opening Hours Monday to Friday 9am -5pm Referral by phone, self referral, Other Agencies, Doctor, Physiotherapist, Hospital, Social Worker. Adults (16-65) from the City of Glasgow Council area with a disability. They have specific knowledge of the effects of brain injury. p19

22 East Renfrewshire Head Injury Service The East Renfrewshire Head Injury Service is a specialist assessment and care management service which provides information, advice and support to people between 16 and 65 years old you have sustained an acquired brain injury and their carers. Service Provision includes: Undertaking Single Shared Assessments to plan appropriate levels of support required Providing information and advice in dealing with physical, cognitive and emotional effects of brain injury Support to access specialist brain injury services Assistance with vocational and employment issues Accessing homecare and respite services Support with housing issues Income maximization Assistance to access day opportunities Carers Support Facilitating a head injury support group to encourage people to share their experiences and establish their own social networks. The service can also provide direct practical and emotional support following hospital discharge and also support people who have had an acquired brain injury some time ago but are still experiencing difficulties. Location and Contact Details Nicola Cranie Head Injury Officer CHCP HQ Social Work Department 1 Burnfield Avenue, Giffnock G46 7TL Tel: Fax: [email protected] None Opening Hours Monday Thursday 8.45am-4.45pm (closes 3.55pm on Friday) In Postcode areas G44, G46, G76, G77 phone: In Postcode area G78 phone People in East Renfrewshire Council area with an acquired brain injury (aged 16-65) and their carers. p20

23 Epilepsy Connections Epilepsy Connections provides information and support to people with Epilepsy. Epilepsy Connections also provides information and support to families, friends and those who live and work with Epilepsy sufferers. Fieldwork project Schools project Befriending project - over 18 Multicultural project Mainstreaming project - over 18 Counseling service Epilepsy training Volunteering Activates Complimentary therapies Location and Contact Details Opening Hours 100 Wellington Street 9am 5pm Monday to Friday Glasgow G2 6HD Tel Fax [email protected] Open referral system None (or nominal donation) Individuals with epilepsy their friends and people they work with p21

24 Epilepsy Scotland Community Support Service To enable service users to maximise the choice and control they have over their life Support of service users with: Decision making and personal planning Social inclusion in the areas of employment, education, leisure and recreation, and social and personal relationships Independent living and the transition towards it Personal development Location and Contact Details Opening Hours Community Support Service Epilepsy Scotland 48 Govan Road Glasgow G51 1JL Tel: Fax: Website: The service is funded by Glasgow City Council. Depending on the availability of funding, there is no direct cost to the individual other than the cost of activities. Service users are required to cover the costs of their support worker if there is a charge for the activities they wish to undertake. The service is available to service users from 8.00am until midnight seven days a week with the exception of public holidays Office opening hours: 9.00am 4.30pm Monday to Friday. Access to funding for the service from Glasgow social work services is through a care manager. Referrals are assessed by social work commissioning. Initial enquiries are to the Manager or Assistant Manager The service is funded by Glasgow City Council therefore can be accessed by anyone aged 16 and above living within the city who has the active support of a care manager to use the service. Funding comes from Physical Disability services therefore a referral by a care manager to commissioning is more likely to be accepted if the person has complex epilepsy, complex needs arising from epilepsy or who has an additional physical disability. p22

25 Headway Glasgow To promote understanding of all aspects of acquired brain injury, and to provide information, support and services to people with brain injury, their families and carers. Information on brain injury and its consequences and services people with brain injury can access. General services and support. Talks and training on brain injury. One to one support Social groups Art group Support and discussion groups Walking group Monthly meal outings Consultation Location and Contact Details Opening Hours The Renfield Centre Renfield St Stephens Church 260 Bath Street Glasgow G2 4JP Tel: Website: None 9am-5pm Monday to Friday Group Times vary Contact us to find out about any aspect of the service People with an acquired brain injury acquired (over 18), families and carers. p23

26 Momentum Brain Injury Rehabilitation: Pathways To support individuals with an acquired brain injury through structured rehabilitation to return to employment. Confidence Building Memory strategies Brain Injury Awareness Concentration Job Search Work Placement Interview Skills Assertiveness I.T. Skills Counselling Cognitive Rehabilitation Location and Contact Details Opening Hours Momentum 7 th Floor Savoy Tower 77 Renfrew St Glasgow G2 3BZ Telephone: Fax: [email protected] 8-4pm Monday to Thursday 8-3pm Friday Open Referral System: contact Liz Burke or James Japp on No Charge for people living within Anyone with acquired brain injury Glasgow City Council Area- contact seeking support to return to for details out with this. (It can also voluntary work, commercially paid be funded via local authority, NHS, employment or further education employer or insurance company.) p24

27 Momentum Community Solutions - Support and Rehabilitation Service Momentum s community solutions is an individually tailored package to provide round the clock support for adults with brain injury. This enables service users to live independently in their own tenancy and located in their own community. The service operates on a 24 hour seven days a week basis Activates of daily living support Communication support Community orientation and integration Emotional and behavioural support Life skills development Social skills development recreational and social inclusion support Location and Contact Details Opening Hours Momentum Care Services Ltd 1325 Govan Road Glasgow G51 2SE Tel Fax [email protected] am 4.45pm Monday to Friday and On Call Service available Through your care manager, social work or self referral 13 per hour Disabled and excluded individuals Individuals with acquired brain injury p25

28 Momentum Community Solutions - Volunteer Service Momentum volunteer service is an individually tailored service for adults with brain injury. The service offers assistance to maximise social integration and community participation. The service also helps each person build confidence and personal autonomy. The service operates on a seven days a week basis. Volunteers are individually recruited and profiled to meet the needs of the service user Recreation and social inclusion support Communication assistance Community ordination and integration Emotional and behavioural awareness Life skills development opportunities Social skills development opportunities Location and Contact Details Opening Hours Momentum Care Services 1 st Floor Clydeway House 813 South Street Whiteinch Glasgow G14 0BX Tel Fax [email protected] am 4.45pm Monday to Friday and On Call Service available Social Worker Care manager None Adults over the age of 18 living within the Glasgow City Council Area Diagnosis of acquired brain injury p26

29 Quarrier s Glasgow Supported Living Initiative (Glasgow SLI) To provide a person centered support service to people with an acquired brain injury living within the Glasgow area. Provide housing support Providing 24hr care at home Person centered support Involving the people we support in recruitment and selection of their own staff Empower the people we support through building confidence and listing to them Location and Contact Details Opening Hours 23D/E Netherton Road Anniesland Business Park Glasgow G13 1EU Tel Fax [email protected] Management Hours 9am 5pm Monday to Friday Through Social Work assessment Funding by an agreed care package Persons with acquired brain injury in the Glasgow area p27

30 Renfrewshire Head Injury Service To provide direct practical advice and support to the person and their family to help them overcome the short and long term effects of their injury. Work with individuals Work with Carers Group work IT skills College courses Location and Contact Details Renfrewshire Head Injury Service Mile End Centre 30 Seedhill Road Paisley PA1 1SA Telephone: Fax: Website No Charge Opening Hours Monday to Friday 9am-5pm Contact us on Adults (17-64) and carers living in the Renfrewshire Council area who have sustained an acquired brain injury or injury through infection. p28

31 Sealladh A holistic visual rehabilitation programme for ex service men and woman within the West of Scotland. Main activities and services Static scanning training to enhance independence in mobility, communication, and activities of daily living. Location and Contact Details Visibility 2 Queens Crescent Glasgow G4 9BW Tel: Fax: info@ visibility.org.uk Opening Hours 9am 5pm Monday to Friday How to Access Services Referral, this can be a self referral, referral or family member or friend referral None This service is open to ex service men and woman living within the West of Scotland with visual impairment after acquired brain injury. p29

32 Speakability Speakability supports and empowers people with aphasia to overcome the barriers they face by: supporting people with Aphasia and their carers through its Information Service, national network of Self-Help Groups and programme of activities; and influencing individuals, organisations and statutory bodies in order to improve services for people living with Aphasia More than a quarter of a million people in the UK have problems with speaking, reading, writing or understanding language. Aphasia (and dysphasia) is a communication disability is caused by damage to the language centres of the brain. It can come as the result of a stroke, head injury, brain tumour or other neurological illness. It should be noted that intellect is rarely affected. In Glasgow Speakability has a monthly support group which brings together people with aphasia and carers, but you should phone the national number below for details. Location and Contact Details Opening Hours Speakability 1 Royal Street, London SE1 7LL Telephone: Helpline: Website: No Charge Glasgow Group meets monthly Contact the helpline: People with aphasia, dysphasia or a communication problem resulting from a brain injury or illness, and their carers. p30

33 Stroke Clubs Chest Heart and Stroke Scotland To bring together people who have had a stroke in a relaxed and friendly environment. Stroke Group members enjoy a range of games and activities with the opportunity to meet other people who are in a similar situation. Most groups organise occasional outings and events. Voluntary Support Service groups provide a regular meeting place for people with communication problems following a stroke. A homevisiting service may also be available. Personal Support Grant up to 2000 is available for equipment or towards holidays. A structured programme of relevant communication bases activities, supported by our Speech & Language Therapist Trainers, provides encouragement, motivation and an opportunity to practise communication skills in a supportive environment. Location and Contact Details Opening Hours Varies There are stroke groups held in various locations through the city. Contact the Chest Heart and Stroke Scotland ADVICE LINE Local Call Rate Phone/Textphone [email protected] Fax: Text: CHSS plus message to: None Information line open: 9.30am 12.30pm & 1.30pm 4.00pm Monday-Friday Contact People who have had a stroke. p31

34 West Dunbartonshire Acquired Brain Injury Service To provide a service to adults over the age of 16 who are living within the West Dunbartonshire area and where Acquired Brain Injury is the primary issue affecting their quality of life. This community based service provides care management, assessment, support, education and advice : Assessment and Care Management to individuals where Brain Injury is the primary issue in their life. Social rehabilitation and a housing support service to individuals with ABI to help cope with day to day living. Information, support and advice to service users, carers and professionals. Specialist assessment based on ABI Assessment of training needs and delivery of training to assist individuals with daily living e.g. Memory aids techniques. Relevant training for other professionals involved in the support of individuals with Acquired Brain Injury. The ABI Team consists of an ABI Service Co-ordinator, Social Worker, Neuropsychologist, Assistant Psychologist and ABI Support Worker. Location and Contact Details: West Dunbartonshire Social Work Department 6-14 Bridge Street, Dumbarton G82 1NT. Telephone [email protected] Website: None Opening Hours 9 am 5pm Monday to Friday Open Referral system - contact Service Co-ordinator on Adults (16+) with acquired brain injury living in the West Dunbartonshire Council area. p32

35 Other Non-Brain Injury Services which may be useful

36 Advocacy Services To help people to stand up for themselves and to empower people to be heard by other people or organizations who have power over them. Currently there are no specific services for people with an acquired brain injury in Glasgow, but you may be able to use another advocacy service if you fit into another category (e.g. if you are an older person or you also have a mental health problem). There are at least 14 different projects in and around Glasgow. Advocacy Services are usually provided by independent voluntary organisations. These organisations deliver advocacy in a number of ways including; Professional Advocacy, usually provided by a paid worker, who will work with a number of people. The support they offer is usually focussed on specific issues and time limited. Citizen Advocacy, where an unpaid, ordinary person is asked to get to know and represent just one person over a longer period of time and Group/Collective advocacy people coming together as a group to support each other and tackle shared issues, helped by an advocacy project. Location and Contact Details Opening Hours There are various projects around Glasgow. Contact the number below to find out which service would be the most appropriate for you. The best contact is to phone the Scottish Independent Advocacy Alliance who will advice you of the most appropriate service for you to contact. Their phone number is fax: [email protected] Varies Contact number above Varies No charges Varies - contact number above. p34

37 Alcohol Focus Scotland Alcohol Focus Scotland is committed to improving the quality of people s lives by changing Scotland s drinking culture promoting responsible drinking behaviour and discouraging drinking to excess. Our work involves providing information Training on alcohol issues, Raising awareness of alcohol-related problems Working to influence national alcohol policy Location and Contact Details Opening Hours 166 Buchanan Street, Glasgow G1 2LW Tel: Fax: [email protected] None Monday -Thursday 9am -5pm, Friday 9am -4.30pm Telephone, , letter, website Anyone in Scotland who is concerned about their own or someone else s drinking. p35

38 Alzheimer s Scotland Alzheimer Scotland is Scotland s leading dementia charity. We provide services and campaign actively to help people with dementia and their families and carers. In Glasgow there are a range of services operating including: Home support service Overnight home support Advice and information service Carer support group Carer education Day care Location and Contact Details Opening Hours Alzheimer Scotland 81 Oxford Street Glasgow G5 9EP Telephone: Fax: [email protected] Website None 9am 5pm Scottish 24 hour Dementia Helpline: Contact us. People who need support or information about dementia. p36

39 Carers Information and Support Line. The Carers Information and Support Line was established by Crossroads Scotland to help anyone looking after someone else access advice, support and practical help. : The Carers Information and Support Line has been developed to be the first point of information and support to those who are looking after someone. It is specifically targeted at those in a caring role who are not sure who they should contact for support in their area or those that may have been looking after someone for some time and feel that they would now like some further assistance. We understand that carers may wish to ask questions without giving their name and address and we welcome their calls. The Carers Information and Support Line can provide: A Single Point of Contact for Carers Up to Date Relevant Information Access to Local Services Referrals and Signposting to Carer Support Services Emotional Support Location and Contact Details Opening Hours Telephone: Or on the internet: [email protected] None The line is manned between 9-5 on Monday to Thursday and 9-4 on Friday s. There is an answer machine outwith these hours. Phone us. Anyone who is looking after someone else or wants information. Anonymous calls are welcome. p37

40 Citizens Advice Direct (Glasgow Central) To provide information advice and assistance Advice on benefits and housing debt and tax consumer and employment personal and relationship Location and Contact Details 1 st Floor 88 Bell Street Glasgow G1 1LY Tel: Fax: [email protected] Website: None Opening Hours 9.30am 4.30pm Monday to Friday Drop in to the centre or by telephone Anyone living in Glasgow p38

41 Exercise Referral Scheme To help people to increase their fitness level through physical activity. If this scheme is appropriate for you, you can be referred by your GP, Practice Nurse or Physiotherapist. Once referred you will be invited to attend an exercise consultation, in your local area, with an exercise counselor. You will enroll onto the scheme for 12 months where you will: Receive advice, support and encouragement from an exercise counselor to help you become and stay regularly physically active Have an opportunity to meet other people and try new activities Have access to local authority facilities at a discounted price for up to 12 months. Location and Contact Details Opening Hours There are 14 participating centres in Glasgow and others in West and East Dunbartonshire, South Lanarkshire and East Renfrewshire. Referral: Free Further Admission at Discounted rates for 12 months. Varies Contact your own GP, Practice Nurse or Physiotherapist for a referral. Anyone in Glasgow City, West and East Dunbartonshire, South Lanarkshire and East Renfrewshire Council Areas, who is referred by their GP, Practice Nurse or Physiotherapist. p39

42 Glasgow Advice and Information Network To reduce debt and stress by providing practical information and support. GAIN can give advice on a wide range of financial issues including debt, money management, benefits advice, and housing issues as well as providing free legal advice. The advice we give is impartial, completely confidential and best of all, absolutely free. Please note, others may charge you for such advice, but not GAIN. What s more, we ll do nothing without your permission. We can help you to find the best solution for your current situation. Information on debt, money management, council tax, benefits, housing and legal advice. Location and Contact Details Opening Hours Call on Or on None Monday to Friday 2pm-8pm Saturday 10am-2pm Contact us. Anyone having financial difficulty. p40

43 Glasgow Association for Mental Health The Association aims to provide high quality support both to those who are experiencing mental health difficulties and to their carers. The Association provides the following services: Befriending Services Carers Support Young Carers Equalities Community Support Services Housing Related Services Scotia Clubhouse Location and Contact Details Glasgow Association for Mental Health, St. Andrew s by the Green, 33 Turnbull Street, Glasgow, G1 5PR Tel: Fax: [email protected] Website: None Opening Hours Office Hours: Monday to Friday 9am-5pm Contact us People who experience mental health problems and their carers. p41

44 Glasgow Centre for Independent Living to promote inclusive living by assisting disabled people to challenge barriers and make informed choices. We strongly believe that disability is caused by the barriers that people with impairments meet in everyday life. This belief is central to everything that we do. Inclusive Living Solutions (ILS) provides a range of services to disabled people in Glasgow who are managing, or thinking of managing, their own inclusive living support system Training Courses (including on disability issues, personal assistant training, and inclusive living) Housing information, advice and advocacy Employment Training and Opportunities Payroll Services Location and Contact Details Opening Hours Glasgow Centre for Inclusive Living Monday to Friday 9am -5pm Brook Street Glasgow G40 3AP Tel: Textphone: Contact us Fax: [email protected] Website: Some services are free, some have a Disabled People in Glasgow. charge. Contact us to discuss this. p42

45 Glasgow City Council Social Work Services To be inclusive, supportive and protective Community Care provide services directly (e.g. residential services, day services); purchase services (e.g. supported accommodation, respite care); and provide a service within health settings (e.g. hospital teams and other health based staff). Criminal Justice is responsible for supervising attendance orders, community service orders, intensive probation, etc. Children & Families provide services directly to, and purchase services for, vulnerable children, young people and families, including residential, foster care, community and individual services. Social Work also has a wider remit to promote social welfare and to this end it provides welfare rights and community development services and works with a wide range of community projects and voluntary organisations. Location and Contact Details Opening Hours There are local offices covering every area of the city but the main number is: Glasgow City Council Social Work Services Wheatley House 25 Cochrane Street Glasgow G1 1HL Phone: Fax: Out of hours number is homelessness Website: 9am 4.30pm Monday to Thursday 9am 3.30pm Friday Contact us. Varies Anyone who thinks they may require a service, including carers. p43

46 Glasgow Drug Crisis Centre People with substance misuse issues can get advice and help from the centre 24 hours a day. The One Stop service will provide on the spot information on a range of issues including legal services, health, housing and harm reduction. They will provide information on services which you can access in your local area. 24 hour advice information and support 24 hour assessment Detoxification and stabilisation 24 hour needle exchange GP clinics One Stop service Residential unit Outpatient methadone clinic for those who have left the residential unit Well woman clinic Community podiatry Specialist abscess and ulcer clinic Location and Contact Details Opening Hours Glasgow Drugs Crisis Centre (GDCC) 123 West Street Glasgow, G5 8BA T: F: E: [email protected] None The Information Line is open 24 hours Contact us on Anyone with substance misuse issues or people who are concerned about this. p44

47 GP General Practitioner Services A general practitioner, or GP is a medical practitioner who provides primary care and specializes in family medicine. A general practitioner treats acute and chronic illnesses and provides preventive care and health education for all ages and both sexes. GPs are the gatekeepers to the NHS, controlling which patients are referred to hospital or specialist care as well as managing patient care in the community. GP practices may have a range of different services which they provide. Contact the number below to get more information about services in your area. For out of hours services, or other health advice contact the NHS 24 helpline on Location and Contact Details To find out your nearest GP contact Or look on the NHS 24 Website: NHS services do not usually have a charge (except for prescriptions) Opening Hours: varies To register with a GP, in other words, to be added to the list of patients, simply telephone or visit the practice in the area you reside and ask if you can register with them. Every UK resident is entitled to have the services of a GP. p45

48 Healthy Living Centres Healthy Living Centres aim to promote healthy activities and improve people s health and wellbeing within the community. Information on healthy living Walking groups Art groups Literacy and numeracy classes Weight management groups Complimentary therapies Community café facilities Healthy eating workshops Various health events for men and women Location and Contact Details There are 5 Healthy Living Centres across Glasgow Contact the Annexe below to find out which is the one for your area. The Annexe Healthy Living Centre 9A Stewartville Street Glasgow G11 5PE Tel [email protected] Most costs are met or subsidised Opening Hours 10am 9pm varies according to groups Telephone or E mail Residents across Glasgow p46

49 Legal Advice To give advice and representation on legal issues including compensation claims and personal injury : Many lawyers also have other support e.g. on Benefits Advice or on Money Management. Headway UK holds a list of lawyers who sign up to their code of conduct in working with people with brain injury and their families. This list can be accessed by contacting Headway UK with the details below. Location and Contact Details Opening Hours Headway UK information Helpline: Monday- Friday 9am-5pm Website: Contact details as above. Many lawyers offer their first interview for free. Varies Anyone in need of legal advice. p47

50 SSAFA Forces Help We help and support those who serve in our Armed Forces and those who used to serve - even if it was only for a single day. We also care for the families of both. Services include: Experienced, non-judgemental, friendly and confidential advice. Additional Needs & Disability Support, including four holidays each year for children with additional needs and their siblings. Practical support and confidential befriending Short stay supported accommodation for families visiting injured relatives at the Defence Rehabilitation Centre, Headley Court A Family Escort Service to assist Service families and their dependants who need assistance travelling to, from and within the UK. A Confidential Support Line Financial assistance for a wide range of needs: Help in organising and funding home adaptations or special equipment for the disabled which cannot be obtained from statutory sources. Practical and emotional support for those who are lonely, bereaved or ill. Housing. A Housing Advisory Service for ex- Service personnel. Location and Contact Details SSAFA Forces Help Office Claremont Centre Unit Durham Street GLASGOW G41 1BS Tel: Fax: E: [email protected] None Opening Hours Helpline 10.30am-10.30pm: Glasgow Office Hours: Mon - Fri, 9.00am pm & 1.30pm pm Contact us Those people who currently serve or have served in the Armed forces. p48

51 Respite or Short Break Services A short break (also known as respite care) is a break from normal routine, designed to be of benefit both to a person with a disability, long term illness or need and to their carer (where they have one) to support their relationship. Short breaks should offer opportunities and experiences tailored to meet individual needs in a variety of settings. Short breaks can be either time apart or time together with extra support. Short breaks can vary from several hours to several weeks and be provided on a planned basis, as a holiday or in emergencies The essential features of good provision are that it should be: needs-led, responsive to clients and carers choices, of good and safe standard, accessible, flexible Respite or short break services can take a number of forms. Traditionally it has been viewed in many quarters as a break provided in a residential facility or similar settings, often to relieve a crisis. This is, however, a very limited view of a service. There are already a number of examples in Scotland of existing good quality and innovative services provided both within and outwith the individual s home. - Location and Contact Details Respite is not provided by any one agency in Glasgow. We will give you three contacts to find out more: Opening Hours varies Glasgow City Council Careline Scotland Shared Care Scotland Varies- sometimes no cost. Contact the numbers above for information and advice. Varies p49

52 Visibility Visibility provides a range of services and opportunities for people who have experienced sight loss. Main activities and services Our staff provide information to people with sight loss, their families and friends, students and professionals. We appreciate the difficulties of knowing what services, aids and equipment, etc. are available and who to contact, so our friendly staff will listen, advise you of your options and give you the contact details. We cannot supply the services or equipment ourselves, but can easily point you in the right direction. Location and Contact Details Opening Hours 2 Queens Crescent Glasgow G4 9BW Tel: Information Helpline Fax: [email protected] Website None Monday to Thursday 8.30 until 4.30 and Fridays 8.30 until 4.00 How to Access Services Contact us on People who experience sight loss whether this is registered or not. p50

53 Volunteer Centre The Volunteer Centre aims to improve the quality of life for the people of Glasgow by offering opportunities to use and enhance their skills in volunteering, training and personal development. Provide individuals interested in volunteering with the information, training and support they need to enable them to play an active role in volunteering. Work with other organisations to develop new opportunities for volunteering. Support individuals, groups and organisations wishing to make a positive contribution to community life and social inclusion. Provide training and learning opportunities to enable people to develop their skills and talents. Promote sound policy and practice in volunteering. Work in neighbourhoods to develop informal care and support services with vulnerable families and individuals. Work in partnership with charitable trusts, local authorities and other organisations to deliver community care services. Promote and sustain a commitment to equality of opportunity in all functions and activities. Location and Contact Details Opening Hours The Volunteer Centre Glasgow 84 Miller Street (4 th Floor) Glasgow G1 1DT Tel: Fax: [email protected] None. Some organisations will provide you with expenses for volunteering. Monday to Wednesday 9am-5pm Thursday 9am-7pm Friday 9am-4pm Contact us. Anyone. p51

54 Index Hospital Based Services ABI Liaison Service NHS Greater Glasgow and Clyde Central Scotland Brain Injury Rehabilitation Centre Graham Anderson House Brain Injury Rehabilitation Trust Physical Disabled Rehabilitation Unit (PDRU) The Robert Ferguson Unit Scottish Neurobehavioural Rehabilitation Service Social Work Services Head Injury Throughcare Project Southern General Hospital Social Work Services Head Injury Throughcare Project Glasgow Royal Infirmary P4 P5 P6 P7 P8 P9 P10 Community Based Services Alcohol Related Brain Damage Team Brain Injury Awareness Campaign (BrainIAC) Brain Tumour Support Group Child Brain Injury Trust Community Physical Disability Team (CPDT) Community Treatment Centre for Brain Injury Different Strokes Disability Resource Centre - Fernan Street East Renfrewshire Head Injury Service Epilepsy Connections Epilepsy Scotland Community Support Service Headway Glasgow Momentum Brain Injury Rehabilitation: Pathways Momentum Community Solutions Support and Rehabilitation Service Momentum Community Solutions Volunteer Service P12 P13 P14 P15 P16 P17 P18 P19 P20 P21 P22 P23 P24 P25 P26 p52

55 Quarrier s Glasgow Supported Living Initiative (Glasgow SLI) Renfrewshire Head Injury Service Sealladh Speakability Stroke Clubs, Chest Heart and Stroke Scotland West Dunbartonshire Acquired Brain Injury Service P27 P28 P29 P30 P31 P32 Other Non-Brain Injury Services Advocacy Services Alcohol Focus Scotland Alzheimer s Scotland Carer s Information and Support Line Citizens Advice Direct (Glasgow Central) Exercise Referral Scheme Glasgow Advice and Information Network Glasgow Association for Mental Health Glasgow Centre for Independent Living Glasgow City Council Social Work Services Glasgow Drug Crisis Centre GP General Practitioner Services Healthy Living Centres Legal Advice SSAFA Forces Help Respite or Short Break Services Visibility Volunteer Centre P34 P35 P36 P37 P38 P39 P40 P41 P42 P43 P44 P45 P46 P47 P48 P49 P50 P51 p53

56 Acknowledgement This document has been a long time in development and Headway Glasgow would like to thank all those people who contributed to this including: David Rennie at the Community Treatment Centre; Neill Sloan; Rod Dickson and all those who contributed information or ideas about the layout. There will be an online version of this document and the link for this will be found on the Headway Glasgow homepage at This should be updated as changes occur. Simon Glen Headway Glasgow p54

57 Headway Glasgow Directory of Brain Injury Services 2009 A large print version is available from Headway Glasgow on Designed and printed at m c cormicks Tel: Ref: This booklet was funded by: NHS Greater Glasgow and Clyde, and the Big Lottery Fund