BSNL IDC Managed Colocation. Rock-Solid Stability

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1 Rock-Solid Stability

2 Advantage BSNL IDC India s first Uptime Institute Certified Tier-III data centres with combined connectivity and IT services availability from BSNL Low latency Internet Data Centres (IDC) / cloud services over BSNL s wide national broadband network Highest levels of data integrity and security with IDCs located in BSNL s 5 level secured facility True utility models with entry level, growth and power usage options Globally proven integrated service management tool to manage options, provision services, metering and reporting One of India s greenest data centres with best-in-class cooling and power management infrastructure Secure. BSNL IDC ensures the highest levels of security for your data, with more than 25 security layers. We are ISO certified and SSAE 16 / ISAE 3402 compliant. Connected. BSNL IDC maximises network uptime via a high-performance, high-availability architecture that provides redundancy and fault tolerance on all axes providing a LAN like experience. Simple. BSNL IDC ensures faster time to solution. A singledashboard, self service management portal allows you to provision services, manage user and system variables. A BSNL & Dimension Data initiative Bharat Sanchar Nigam Limited is the world s seventh largest telecommunications company with 6,14,755 km of optic fibre connecting 7,330 cities / towns across India. Dimension Data is an NTT Group company and a leading provider of ICT solutions in 49 countries.

3 Building a data centre entails a large investment; maintaining and running it means significant ongoing investments. In most enterprises, these expenses cannot be justified because the data centre does not have an impact on competitive differentiation strategy. Outsourcing the data centre is the logical solution. Cost isn t the only factor driving data centre outsourcing. With the data centre out of the way, IT departments can focus on development and other important functions. The availability of energy and infrastructure is another driver. Growing organisations scale up their server capacities and expanding their data centres; if the decision is to build, finding a workable location for the data centre can become a challenge in itself. For enterprises that decide to outsource their data centres, there is again a decision tree: Colocate or use dedicated servers? Traditional colocation or managed colocation? The decision to use a colocation service creates a clear, single point of accountability, while making it easy to oversee vendors. Contracting processes and management overheads are minmised, and procurement of additional services becomes easy. Colocation can work as a life cycle extender for out-of-capacity data centres; it is also a solution if you need an alternative computing facility. You could use colocation, in a temporary measure, as an adjunct to an existing data centre where space (or power, or cooling) is near capacity. BSNL IDC Managed Colocation goes a step beyond traditional colocation, completely freeing you from the management of your data centre. Our engineers and technicians monitor the infrastructure, dealing with issues as needed. The availability of 24x7 support, and the guarantees you get on security and availability, make managed colocation a particularly attractive option if your need is to focus your IT efforts beyond infrastructure. If you wish to manage your own installation, and additional physical security is your prime requirement, you have Caged Space as a service option. You get a mesh wall around the racks, plus dedicated connectivity infrastructure. Our facilities are equipped and capable on every front, from security to connectivity to reliability. Security We ve addressed every aspect of data centre infrastructure security and security of the premises. Row level CCTV systems are already deployed. Access to our facilities is secured by multifactor authentication, including card swipe and biometric type reading systems. In fact, we have five layers of security and over 25 levels of checks and balances in place. Your equipment is exhaustively protected from fire-and water-related incidents. Analog addressable fire detection systems are active at the entire facility. Smoke and gas clearance systems, water leakage detectors, and water levees are integral to our infrastructure. All physical access to our facilities is logged and audited by an independent firm (as per ISO certification). Connectivity Connectivity to BSNL IDC data centres is via MPLS, dark fibre, secured VPN, leased line, Internet, and other modes. The structured cabling system supports up to 100 Gig, with intelligent backbone cabling between the data centres. Multiple prime Points of Presence are located within the MMRs. Reliability We have India s first and only Uptime Institute certified, SSAE 16 / ISAE 3402 compliant, tier III data centres. They are located at six strategic locations in Northern and Western India, and have backbone-based interconnectivity with point-to-point Ethernet tunnels. Our SLA Commitment to Power is percent, as per Tier III certifications. Our service operation framework is based on proven techniques and a suite of best practices. We have comprehensive processes in place for managing incidents, right from the initial report through to resolution. BSNL IDC Managed Colocation goes a step beyond traditional colocation, completely freeing you from the management of your data centre. If you wish to manage your own installation, however, you have Caged Space as a service option.

4 Managed Colocation Internet Data Centre (IDC) Features CAGED SPACE Caged space is an option in case you wish to manage your own installation Comprises a mesh wall around the racks / cabinets, with dedicated connectivity infrastructure Ideal if your requirement is added physical security ACCESS CONTROL Row Level monitoring using the Network CCTV systems. No black spot for CCTV monitoring Access Control Listing (ACL) based admission Multi-factor authentication including card swipe and biometric type reading system Restriction on Storage devices FIRE DETECTION AND SUPPRESSION Fire detection system for the whole facility Very Early Smoke Detection Apparatus (VESDA) FM200 gaseous fire suppression POWER Dual redundant power sources UPS receives power from utility and generators Rack power availability up to 8 KVA 2N + 1 UPS / Generator design PRECISION AIR CONDITIONING Precision cooling using efficient Digital Scroll technology from Emerson Temperature and Humidity maintained as per ASHRAE standards Containment-based cooling for higher power needs RACKS/CABINETS Includes standard 19, 42U racks (600mm x 1000mm, or 800mm x 1000mm) Custom built racks upto 45U can be accomodated NETWORKING AND CONNECTIVITY State-of-the-art structured cabling system supporting up to 100 Gig Intelligent backbone cabling between the data centres Multiple connectivity options: Internet, Secured VPNs, Leased Line, MPLS-VPN, etc.

5 Key Features Power Management Power distribution according to TIA- 942 guidelines Dual redundant power sources Power availability up to 8 KVA 2N + 1 UPS / Generator design High Performance State-of-the-art 230 Gbps/slot switching architecture Independent control and data planes Active/Active switching and routing design High bandwidth to end systems Virtual Switching and Virtual Firewall (FW) Application acceleration and load balancing Complete Redundancy and Fault Tolerance Supervisor engine redundancy Switching fabric redundancy Active/Active hardware and FW redundancy Out-of-band management Intelligent routing and route optimisation Two different physical fibre paths Connectivity to two different PoPs with automatic fallback Energy-Efficient Unified fabric for LAN and SAN consolidation Virtual Device Context (VDC) support to minimise number of devices Stack power options for effective power usage Flexibility Dedicated switching infrastructure; option of shared switching Option of shared FW with VDC or dedicated FW VLAN or VDC isolation Option of Virtual Routing and Forwarding (VRF) or dedicated router Business Benefits Here s a cost-based overview comparison of an on-premise dedicated infrastructure versus BSNL IDC Managed Colocation. Owned, self-managed data centre BSNL IDC Managed Colocation Initial/Maintenance Costs IT Staff Utilisation Support / Infrastructure High Cost of building IDC + recurring costs of maintenance Suboptimal IT personnel need to be constantly be involved with physical and technical aspects of the IDC Unsure; extra cost Stability and uptime depends on choice of locale and physical conditions of your IDC; you have to take care of unforeseen circumstances Low Drastically reduced IT infrastructure investment Optimal No need for expensive IT staff to manage the IDC. IT staff can divert their efforts towards businessoriented efforts 24x7 Service hosted at SSAE / ISAE audited IDCs; you are assured of uptime, data and service integrity, and support from certified technicians Reliability Efficiency Depends on investment You need to invest on redundant infrastructure and/ or on monitoring Difficult to achieve You need to correctly identify suitable IDC premises, weigh infrastructure options, procure suitable equipment Guaranteed Redundancy and fault tolerance measures at our data centres translate to guaranteed availability High Some of the greenest data centres in the country, with a PUE of less than 1.7

6 Managed Services Our Managed Services complement our Colocation Services to offer you a complete IT Management suite. These will be tailored to your requirements on features and SLAs. Remote Hands Manages your equipment remotely without your having to be onsite. Basic Server Monitoring Services Alerts you instantly of system resource problems, as reported by tools that perform proactive system monitoring as well as network accessibility and web service checks on servers. Advanced Server Monitoring Services Sends automatic notifications of alarms and/or events to any mail-enabled device. This lets you establish notification rules and access near-real-time and historical reports for each monitored parameter and event notification. Performance Analysis Service Monitors and analyses historical and current performance of components. We manage application availability and performance through real-time alarms and present recommendations for performance improvement plans. We also align system performance with your business needs by identifying performance trends and expediting problem resolution. Capacity Management Service Generates and analyses statistics on managed components, this service detects and alerts you to unusual traffic patterns. It also provides recommendations on capacity and architectural changes, identifies overutilisation of capacity based on thresholds, and conducts performance tuning services for the server s OS. Managed Local Load Balancing (LLB) Services Managed LLB is designed with a single connection (Ethernet, FE or GE) to the Internet. It is based on a virtual IP configured on the Load Balancing switch, which balances traffic across your servers within a data centre. Multiple servers can act as a single server by distributing user requests among themselves. The virtual IP address can then perform load balancing by listening for traffic. Application Acceleration Services An enhanced load balancing service; supports SSL acceleration, caching and compression. It is an adaptable, intelligent solution that improves application performance and network efficiencies by off-loading servers with appliances. Database Services Our database services are supported across our offerings, including, Oracle, MS-SQL and MySQL. Leave it to us to install the services and ensure they are running properly, and also to work with vendors on fault isolation and resolution. We offer database clustering services for increased reliability and availability. Backup Services A highly secure, cost-effective, hassle-free alternative to protect critical business data. A user-friendly interface lets you define what data to back up and when. Once the backup application has been installed, data will be encrypted, compressed and sent to our data centres via a secure private network according to schedule. For added robustness, data is stored on a redundant disk infrastructure within our fault-tolerant data centres. After the initial full backup, each additional run backs up the latest updates.

7 Service Packages and Service Levels Package Half Rack Full Rack Cage Rack Space Equivalent to 21U Equivalent to 42U Equivalent to 5x42U Minimum Power Blocks Power Availability SLA (Annual Basis) 1.5 KVA 3 KVA 5 racks x 3 KVA % % % Contract Duration 1 year 1 year 1 year SLA SLA Metrics Service Credit Power Availability (Per PDU) % Yes Service Uptime (Overall) 99.9 % Yes

8 Contact Us For Marketing Enquiries: General Manager - Enterprise Business 4th Floor, 413, Bharat Sanchar Bhawan, Janpath, New Delhi Tel: Fax: [email protected] Bengaluru Dimension Data India Limited 3rd Floor, Wing B, E2 Block, Silver Oak, Manyata Embassy Business Park, Nagavara, Bengaluru Tel: [email protected] Mumbai Dimension Data India Limited 2nd Floor, Trade View, Kamala Mills Compound, Pandurang Budhkar Marg, Lower Parel, Mumbai Tel: [email protected] New Delhi Dimension Data India Limited #51, Okhla Industrial Estate Phase III, New Delhi Tel: [email protected]