Company Overview. Who We Are

Transcription

1

2 Who We Are Callnovo China was founded in 1993 as a paging service provider and began to provide call center services from 2000 and now Callnovo has grown into a large-scale call center and customer relationship management service provider. We are committed to providing professional and customized inbound and outbound contact center services and solutions to clients. We utilize modern IT technology and advanced service and management concepts to create a unique company culture, and we are growing steadily and healthily. We are a call center with extensive industry coverage and in-depth call center and customer relationship management knowledge.

3 Our Services

4 Operation Models Full Outsourcing -We Give you Peace of Mind We provide full solution including call center staff, seats, call center hardware and software Staffing -We Provide Professional Staff You have your own call center facility already. We just send managers and agents to your premises Seat Leasing -We Save your Time and Efforts You have your own managers and agents. We provide call center space and facilities Consulting -We Make You Professional We give you expert advice and help you setup your own call center platform and build a strong team

5 World Languages and Service Locations Chinese(Mandarin & Cantonese) -China English-Philippines Spanish-Bolivia French-Haiti Bahasa Indonesia-Indonesia Bahasa Malaysia - Malaysia Thai - Thailand Vietnamese - Vietnam Japanese China or India Korean China or India Russian, Germany, etc. Moldova

6 Main Strengths 19 Years Telecom Experience 12 Years Call Center Experience 10 Years Overseas Project Deployment Experience Center seats in multi-locations Well-Trained Call Center Agents and Managers Multi Chinese languages availability (Chinese Mandarin & Cantonese) ISO 9001:2008 ISO 27001:2005 Certified Special China National Inbound Number ~ License Long-Term College Student Call Center Training Affiliation Programs National Call Center License with 19 Cities Pre-Approved Reliable Telecom Connections

7 Recent China Domestic Clients Confidentiality agreements with some of our clients preclude us from providing a complete list

8 Recent Overseas Clients Confidentiality agreements with some of our clients preclude us from providing a complete list

9 Typical Call Center Outsourcing IT Diagram

10 Case Studies (1) Case Study: B2B Online E-Commerce (Alibaba.com) Client Employees: 22,000 Callnovo Services Used: B2B, English, French, Chinese Mandarin and Cantonese, Urdu, Hindi, Outbound, Customer Service, Data Mining, Support Alibaba.com is one of the largest online market places. Callnovo's English, French, Chinese Mandarin and Cantonese, Hindi, Punjabi B2B Teams works for the B2B E-Commerce company to help client qualifying B2B leads globally. Callnovo also does the customer service and support for the client. Client is very happy with Callnovo's multi-lingual capability, quick response and smart solutions.

11 Case Studies (2) Case Study: B2C Media and Entertainment (KyLinTV) Client Employees: 200 Callnovo Services Used: B2C, Chinese Mandarin and Cantonese, Outbound, Inbound, Technical Support, Live Web Chat, Support KyLinTV is North America's largest Chinese IPTV service provider. Callnovo's Chinese Mandarin and Cantonese B2C team works with KyLinTV from early Callnovo helps client generate new IPTV subscription orders in US, Canada and UK by using Callnovo's China-Based Call Center. Callnovo's China-based agents talks with US/Canada/UK Chinese residential customers by making outbound calls and taking inbound calls. Callnovo also use web live chat and support in the process. Callnovo's excellent performance (No.1 producer) in KyLinTV has been highly appreciated and awarded for many consecutive years.

12 Case Studies (3) Case Study: Visa Information Service(One of NATO countries) Client: Government Callnovo Services Used: G2C, Chinese Mandarin and Cantonese, English and many South East Asia languages One of NATO countries handles millions of Immigration and Non-Immigration visa application cases. Callnovo is powering the embassies and consulates Visa information center to answer calls and handle s in different languages from China/HK/TW and many South East Asia and Pan-Asia countries. Visa applicants call or to ask all kinds of immigration and non-immigration visa related questions from different countries. Callnovo's team helps Visa applicants with professional answers and arrange Visa interviews with high standard service level on behalf of the embassies and consulates.

13 Case Studies (4) Case Study: Luxury Retail Customer Service(One of the largest onboard retailers) Client Employees: 1,200 Callnovo Services Used: B2C, Chinese Mandarin Inbound, Support M Company is the world's largest and leading onboard retailer, offering cruise ship guests world-class brands and exclusive merchandise with tax and duty-free savings. Client is expanding the business into China and growing drastically in recent years. As part of client's business goal is to creating unforgettable shopping experience, Callnovo uses the state-of-art customer relationship management system and welltrained team to provide the best possible customer service to end-customers of the client in China region.

14

15

16