Smart meters have changed the way we use energy and they re helping us save money too.

Transcription

1 Smart meters have changed the way we use energy and they re helping us save money too. Your smart energy display user guide will help you get to grips with your new smart meter and make the most of those savings right away. Helping our customers. We re on it.

2 This handy guide will help you use your smart energy display to keep an eye on how much energy you re using. Inside, you ll also find out how your display could help you save energy and money. Contents 3 What does my Smart energy display do? 4 How do I get up and running? 6 Your quick start guide 8 Using your smart energy display 9 Energy costs 10 Usage 11 CO 2 emissions 12 Setting the alarm 13 Setting the key tone and light options 14 What else do I need to know? 15 What happens next? This guide is for our customers who have electricity or gas smart meters installed or both by E.ON. 2

3 So what does my new smart energy display do? Your display collects energy usage information and displays it on a screen, it also provides a guide of what it s costing you. Furthermore, you can see how much carbon dioxide (CO2) your home is producing. All this at the push of a button! How does smart metering work? Smart meters are intelligent electricity and gas meters that enable two-way communications between your home and us. Your meter will talk to us remotely, sending us accurate meter readings and energy usage details. It ll also talk to you through your display a unit that can sit anywhere in your home. It communicates remotely with your smart meters to show you exactly how much electricity and gas you re using. You can look at this information in real time or by looking back at the last week, month or year. What are the benefits? Smart metering technology gives automatic meter readings, which means: you won t need to read your meter and we ll only come to check it every two years There ll be no more estimated bills unless you move plan or there s been a price change. You ll see a guide to your energy costs, and usage in real time, which means: you can spot where you could make savings you can find ways to make your home more energy efficient. E.ON customer service Your smart meter Your smart energy display It talks to us......it talks to you

4 How do I get up and running? It s quick and easy to start using your smart energy display to monitor your energy costs and usage. Our smart meter installer will have set up your display and linked it to your smart meter, so you re ready to go. How can my display help me save energy and money? Your display stores a guide to your energy costs and usage information so you can view it for the last week, month or year, as well as in real time. By tracking your costs and usage, you ll build a picture of when and where you use the most energy in your home. In time, you ll be able to see where you could use less energy and cut your bills. 4

5 Will I see what I m using at a glance? Yes, your display has a traffic light system to quickly show you how much energy you re using in real time. The coloured lights beneath the display screen tell you if you re using a small, medium or large amount of energy. Green Current energy usage is less than 150W. Amber Current energy usage is between 150W and 1,000W (1kW). Red Current energy usage is more than 1,000W (1kW). 5

6 Your quick start guide Select Fuel Button This button will let you switch between fuels if you have E.ON smart meters fitted for both electricity and gas. You ll see a lightbulb for electricity, and a flame for gas. On CO 2 emissions, both fuels can be shown combined. 2. Reading/Costs display By pressing the readings/costs button you can view the current active rate and readings then easily move through the screens showing a guide to all costs for Electricity for today, yesterday, last 7 and 28 days. 6

7 3. Usage Display this button to move through screens showing how much you re currently using, and how much you ve used in the last 7 days, 28 days and 12 months. You can view information in numerical and graph format. 4. Emissions Display this button to move through screens showing how much CO 2 is being produced by the energy you re using. The information is shown in kg of CO 2 split by selected fuel. You can view totals in real time and for the last 7 days, 28 days and 12 months. 5. Menu ing this button will display the following menu options: 1. Set-Up Allows you to turn the key press buzzer on or off. 2. System Info Displays your smart meters serial numbers. 3. Usage Alarm Lets you set an alarm that tells you when your electricity costs have gone over a pre-set amount. You can change this amount at any time, or turn off the alarm by setting the amount to zero. If the alarm goes off, press any button to switch it off. 6. Menu navigation Use the up and down buttons to scroll through the menu options, and the button to make your selections. You can go back to the main menu by pressing the menu button. ing this again takes you out of the menu function and back to normal operation. Top tips 1. You can use the information shown on the display to compare your electricity spend across different periods helping you budget. 2. If you ve taken efficiency steps to help reduce your energy consumption such as fitting energy saving bulbs, appliances etc, the usage screens will help you see how much energy you re saving. 3. Your display will show you the effects of making even small changes to your central heating and hot water thermostat settings. 4. You can use the CO 2 emissions information gathered on your display to help you make decisions about how you could help protect the environment by using less energy in your home. 5. If your display regularly shows a red light, take a walk around your home and see which appliances can be switched off to save energy. What are kilowatts (kw) and kilowatt hours (kwh)? The amounts of electricity and gas you use are shown on your display in kilowatt hours (kwh). Each kwh is one unit. Your appliances all use different amounts of energy. A typical electric kettle is rated around 2kW, which means that, while in use, it consumes 2kW of electricity. If the kettle was used continuously for an hour, it would use 2 kwh, or 2 units of electricity. 7

8 Using your display This will depend on whether you have a smart meter for electricity, gas or both. Select Your display will show a light bulb symbol when presenting information about your electricity usage. It stores the details of your electricity usage over the last 12 months and you can view this by pressing the electricity button. Each time you press the button, you ll move to the next display, as shown below. A gas flame symbol will be displayed when presenting information about your gas usage. The first screen shows your current usage details. Keep pressing the gas button to view the next display, as shown in the diagrams below. This is the default screen, press the electricity button to return to this screen Current electricity use in kw The values shown will change depending on the number and type of appliances you re using. How do I use this information? Try switching appliances, such as the TV or the kettle, on and off to see how the readings change. You ll get an idea of how much energy each appliance uses, and how much it costs to run. Time or temperature Cost per hour in either /Hr or pence/hr, at your current rate of use Bar graph showing the last hour s electricity use in kw. Each bar shows one minute of energy use 8

9 Using your display energy costs Readings/Costs The costs on your energy display are a guide and can t be used to work out your bill because we use averages to work it. the readings and costs button to view details of your energy costs over different time periods, along with corresponding meter readings. Each time you press the readings and costs button, you ll move on to the next display, as shown in the diagrams below. Electricity costs, rates and actual meter readings 1 x button press Cost as pence/kwh Time and date Actual meter readings in kwh, exactly as shown on your smart meter and updated every 30 minutes View your costs for electricity usage yesterday, the last 7 days and the last 28 days 2 x button presses Gas costs and actual meter reading 2 x button presses Cost as pence/kwh Actual meter reading in m 3, exactly as shown on your smart meters and updated every 30 minutes View your costs for gas usage yesterday, the last 7 days and the last 28 days 2 x button presses 9

10 Using your display usage Electricity use 1 x button press = instant cost now and graph of today (each bar shows 1 hour) 2 x button presses = last 7 days (each bar shows 1 day) 3 x button presses = last 28 days (each bar shows 1 week) 4 x button presses = last 12 months (each bar shows 1 month) Gas use 1 x button press = cumulative cost and graph of today (each bar shows 1 hour) 2 x button presses = last 7 days (each bar shows 1 day) 3 x button presses = last 28 days (each bar shows 1 week) 4 x button presses = last 12 months (each bar shows 1 month) How do I use this information? As well as noticing usage patterns, you ll see how much energy and money you re saving if you ve taken energy saving steps, such as fitting loft insulation. How is my display unit cost calculated? Your display uses a unit cost based on averages. The unit cost is an average of your first and next unit (as described on your bill), and is based on Ofgems average annual consumption figures - which are 3,300kWh for standard meters, 5000kWh for Economy 7 meters and 16,500kWh for gas. Also if you are an Economy 7 customer your display assumes that you use 55% of units during cheaper times and 45% at other times. Remember, your discounts and VAT are not included on your display. 10

11 Using your display CO 2 emissions CO 2 Emissions the emissions button to view the environmental impact of your home gas and electricity usage. The amount of CO 2 emitted per kwh is a variable figure that depends on the method used for electricity generation at any given time. The display uses a weighted national average value. Move through the different screens as shown below. Current CO 2 emissions caused by fuel usage 1 x button press Emissions per hour in kg of CO 2 at your current rate of energy usage Current figure of CO 2 per kwh of fuel Graph showing CO 2 emissions over the last hour (each bar shows one minute) Today s CO 2 emissions caused by usage Electricity = 2 x button presses (top screen) Gas = 3 x button presses (bottom screen) CO 2 emissions in kg linked to each type of energy Current figure of CO 2 per kwh of fuel Graph showing CO 2 emissions today (each bar shows one hour) Total CO 2 emissions over the last 7 days, 28 days and 12 months 4 x button presses These three totals show the CO 2 emissions combined for both fuel types 11

12 Using your display setting the alarm To help control your energy spend, you can programme your display to warn you if you re spending more on electricity than your chosen amount. An alarm will alert you when your hourly spend amount is reached. menu once repeatedly until menu item 3 Usage Alarm is highlighted once to see Set Alarm again to highlight the alarm level ie 0.00/Hour ON. Use the keys Followed by to your energy cost value Set Alarm will be displayed followed by your set value To exit to the main menu press menu To resume normal operation press menu again You can update your /Hour amount as often as you like. 12

13 Using your display setting the key tone Each time you press a button, a tone will sound. Use this menu option to turn the tone on and off, according to your preference. menu once. 1 Set-Up will be highlighted once. 1 Buzzer Options will be highlighted once. Set Buzzer will be highlighted to highlight ON Use the keys to toggle ON/OFF and press again to highlight Set Buzzer O To return to the main menu press menu To resume normal operation press menu again. Using your display light options once once. 2 light options will be highlighted once Use to toggle on or off to confirm Scroll down highlight Brightness to confirm to adjust % of brightness to confirm To resume normal operation, press menu again. 13

14 What else do I need to know? Positioning the smart energy display Your display can be mounted on the worktop stand supplied, or fixed to a wall. Please check the following when positioning your display: It needs to be plugged into an electrical socket. It should be placed somewhere accessible, so you can read it easily. It shouldn t be installed in a bathroom, or any other areas with high humidity, or in direct sunlight. If the message Cannot Talk To Meter is displayed, move the display closer to your meter or try it in different areas of the house, as the signal may be stronger there. Important safety information We want you to use your display safely, so please read these notes: Only use the enclosed power adapter. Always switch off and unplug the display before attaching or removing the power cable. Never operate the display using a damaged power adapter, lead or jack. If you need a replacement power supply, please call us on Don t immerse the equipment in water or any other liquids. You can use a soft, dry cloth to clean the unit. Don t open the display if the unit develops a fault, please call us on Please ensure children are supervised when using the smart energy display. Operating conditions are 0 C to 40 C. Please do not dispose of this product with your household waste. Take it to an electrical product recycling centre, or return it to us for disposal. 14

15 What happens next? Now my smart meters are installed, what can I expect when my next bill arrives? Your next bill is likely to include final readings from your old meters and the automatic readings from your new smart meters. Also, we ll make sure that all the old meters we remove are recycled. Now your smart meters are installed, we can bring your account completely up to date and from now on, unless you change to a different plan or there s been a price change, there ll be no more estimated bills. Staying with us You ll be free to move energy supplier at any time and we ll do everything we can to make sure you continue to receive the benefits of smart meters. However, these may be reduced if the supplier doesn t support smart meters. In the future As smart meter technology advances in the future, we may need to visit you to exchange your smart meters. This will ensure you benefit from the very latest smart meters can offer you. 15

16 # Your smart meter(s) certificate of installation Your installer will fill in these boxes once the installation is complete and your display has been set up and tested. It s a good idea to hang on to it in case you need the info at any time - like if you move home. Your details Name Address Installation details Name of installer Date Signature Final meter reading (electricity) Final meter reading (gas) Smart meter serial number (electricity) Smart meter serial number (gas) Smart energy display serial number Date smart meter(s) fitted E.ON Energy Solutions Limited Registered Office: Westwood Way Westwood Business Park Coventry CV4 8LG Registered in England and Wales No eonenergy.com D1155/UG/02/13